Integrated Production Management - DOC by tpr19804


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									                    Syllabus for OSC 323 – Operations Management
                                 Summe r Quarte r 2009

 Prereq.: BUS 221 (Business Statistics), and admission to the major or permission of instructor.
           For Business Administration majors, OSC 321 is strongly recommended.


Professor: Ozden Bayazit, Ph.D., Associate Professor of Operations/Supply Chain

Office: 302-L

Phone: 425-640 1574 ext: 3754

Fax: 425-640 1488


Office Hours: Only by appointment

Website:          password: summertime


Introduction to the production/operations management function. Quantitative and
qualitative methods and models to support decision making in production, operations,
logistics, and other functional areas.


By the end of the course, the student should be able to:

      Identify and describe the elements of the production/operations management
       (P/OM) function in both manufacturing and service organizations and show how
       P/OM interacts with other functions of the firm.
      Identify the factors of production and show how they are integrated into
       productive systems.
      Identify, describe, and apply appropriate models and methods for the management
       of the production/operations function, including both qualitative and quantitative
       techniques for analysis, decision making, and control.
      Identify current issues and problems (such as global production, operations
       strategy, automation, the environment, diversity, etc.) which affect the productive
       segment of the firm, and suggest ways in which such issues and problems may be

       Recognize when it is appropriate to apply various analytic models for production
        systems and system elements. These are the decision making models of
        production and operations management.


Krajewski, Ritzman, & Malhotra, Operations Management: Processes and Value
Chains, Prentice-Hall, 8th Edition, 2007.


Exams will be weighted as noted below and will be given as listed in the course schedule.
Exams generally may consist of fill- in-blank questions, multiple choice, problems, cases,
short answer, and/or essay questions.

Exams (18% each)             54%    Final grade allocation
In-class quizzes (1% each)   10%    93% - A (4.0)/ 90% - A- (3.7)
Ho mework Assignments        15%    87% - B+ (3.3)/ 83% - B (3.0)/ 80% - B- (2.7)
Class project                17%    77% - C+ (2.3)/ 73% - C (2.0)/ 70% - C- (1.7)
Participation + Attendance   4%     67% - D+ (1.3)/ 63% - D (1.0)/ 60% - D- (0.7)/ 60% - F (0.0)

Students are expected to take the exam on the scheduled date. If a student is unable to be
present in class when an exam is scheduled because of an emergency situation, it is the
student’s responsibility to contact the instructor in advance. Otherwise no makeup tests.

Student Responsibilities

The student is responsible for all assigned readings and internalizing all the material
presented in class, which may or may not originate from the textbook. The student is
responsible for the material covered in the lectures, assigned textbook readings, and case
studies examined in class.

Participation and Attendance

Students who do not attend lectures cannot get participation points (and attendance credit
as appropriate) during that class period. All requests for excused absence must be in
advance. The instructor may deduct up to 25 percent from the attendance and
participation portion of a grade for each incident. There will be also strong correlation
between the problems done in class and the problems used on the assignments and


The student is responsible for submitting the individual/group assignments when
scheduled by the instructor. There will be in-class and off-class assignments. Absence
from class does not excuse the student from any in-class quizzes or any assignments
made during the class period. A student who misses the class should check with the
instructor and/or class website to determine if an assignment was made during the class

was missed. All homework assignments must be typed and the student/group name,
submission date, and title of the homework subject should be included. When a group
project is assigned, each group is required to return one written report to the instructor.
All late assignments within one week of the due date will be graded out of 5 instead of

All homework assignments grading is done by 1-10 scale as following:

10                Excellent
9                 Very good
8                 Good
7 and below       Poor/unsatisfactory

Class Project

The students are expected to form a group with 3-4 persons and then to complete a class
project. The objective of this assignment is to have your group visit a product or service
organization, analyze it from an operations point of view, and report your results. You
will be responsible for submitting a 5-8 page written analysis of your results (Due
August 12th ). You are also expected to make a short oral presentation (10-15 minutes) of
your results (Presentations: August 12th ). Grading for Class Project will be based on the
following: Written analysis (80%) and presentation (20%).

Project Details

Visit a product or service organization as a group. Interview with the operations and/or
production manager to compile information about the company's operations strategy,
quality control methods, processes, inventory planning methods, forecasting techniques,
location decisions, layout formats, etc.

Your report should include the following:
-Company background (when it started, how many employees it has, which industry it is
in, etc.).

-Your report should also address at least five of the following issues (You might choose
to concentrate on just one topic in greater detail):

o    Operations strategy/competitive basis (company's competitive priorities, how
     company do compete with its competitors, what the company's strengths and
     weaknesses are over its competitors, etc.)
o    Products/services (features, classification, design)
o    Processes which create/deliver the products/services (classification, features,
o    Capacity planning

o    Facility Location (what the factors affecting the company's location decisions are ,
     how the company plans its location for a new facility, etc.)
o    Facility Layout
o    Inventory planning/management
o    Supply chain management (how the company works with its suppliers, whether
     they do have an integrated supply chain management approach, etc.)
o    Quality management/control (Whether they do implement TQM philosophy, how
     they do control and maintain quality within the organization, which quality tools
     they do use (Pareto, checklists, cause-effect diagrams, flowcharts, etc.), whether
     they do implement Six-sigma philosophy, whether they do use statistical control
     charts (R charts, X-bar charts, etc.)
o    Operations planning and control (JIT implementation, etc.)
o    Forecasting

Services Available for Physically Challenged Students : If you are physically
challenged, please notify the instructor. The instructor and CWU will do their best to
provide such services.

COB Policy on retake courses: Please note that only one retake of all Bus. Admin.

                                     Tentative Course Outline
Date of                                           Topic (s)

06/22/09        Introduction

06/24/09        Chapter 1: Operations as a Competitive Weapon
                In-class quiz 1

06/29/09        Chapter 2: Operations Strategy
                In-class quiz 2

                Chapter 4: Process Strategy
07/01/09        In-class quiz 3

07/06/09        Exam 1 (Chapters 1, 2, 4)

                Chapter 5: Process Analysis
07/08/09        In-class quiz 4

                Chapter 6: Process Performance and Quality

                Chapter 6: Process Performance and Quality (cont’d)
07/15/09        In-class quiz 5

                Chapter 8: Process Layout
07/20/09        In-class quiz 6

07/22/09        Chapter 9: Lean Systems
                In-class quiz 7
                Exam 2 (Chapters 5, 6, 8, 9)
                Chapter 10: Supply Chain Strategy
07/29/09        In-class quiz 8

08/03/09          Chapter 11: Location
                  In-class quiz 9
                  Chapter 12: Inventory Management
08/05/09          In-class quiz 10
                  Group Project Study Time
08/12/09        Group Project Presentations
08/17/09        Exam 3 (Chapters 10, 11, 12)

Please note that this is a tentative outline and is subject to changes during the quarter.


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