EMOTIONAL INTELLIGENCE AT WORK - PowerPoint

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					  EMOTIONAL
INTELLIGENCE
   AT WORK




               Vishal Jain
  www.schoolofeducators.com
ARE YOU
EMOTIONALLY
INTELLIGENT?
OR
YOU STILL THINK (not feel) THAT
IQ MATTERS MORE THAN EQ
Before we move ahead please note that:


 IQ means intelligence quotient
 EQ means emotional quotient
 EI means emotional intelligence




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     WHAT ARE EMOTIONS ?
Happiness,    fear, anger, affection, shame,
disgust, surprise, lust, sadness, elation, love,
frustration, anxiety, failure, achievement etc.

The above are the emotions which directly affect our day-to-
day life. There are TWO dimensions of emotions:
Physiological side: „Emotion‟ is a complex state of human mind,
involving bodily changes of widespread character such as
breathing, pounding heart, flushed face, sweating palms, pulse
rate, gland secretions, etc.

Psychological side, a state of excitement or perturbation marked
by strong feelings.




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     Emotions And Their Blends:
   Anger: fury, outrage, resentment, annoyance,
    hostility.
   Love: acceptance, friendliness, trust, kindness,
    infatuation.
   Shame: guilt, remorse, humiliation, regret.
   Fear: anxiety, nervousness, apprehension,
    terror.
   Enjoyment: happiness, joy, relief, contentment,
    pleasure.
   Sadness: Grief, sorrow, cheerlessness, gloom.
   Surprise: Shock, astonishment, amazement
    wonder.
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Examples of Use Of Emotions:
    She is too sensitive.
    He takes everything too personally.
    He is jealous of his colleagues.
    My boss is always in a hostile mood.
    She does not understand the feelings of others.
    He is always nagging others.
    The HOD blurts things out without thinking of others.
    Nobody understands/listens to me.
    The management is way out of touch with employee‟s
     emotions.
    Why does it happen with me only in life.
    I am always nice with the people around me.
       The above statements refer to various
     emotions we experience in our day to day life.
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What Exactly Is EQ
  Emotional intelligence or Emotional Quotient
   is simply defined as:
 knowing what feels good, what feels bad,
    and how to get from bad to good.
 Knowing your emotions and knowing emotion
   of others.
 It refers to emotional management skills
   which provide competency to balance
   emotions and reason so as to maximize
  long term happiness.


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Emotional Intelligence is “the capacity
for recognizing our own feelings and
those of others, for motivating
ourselves, and for managing emotions
well in ourselves and in our
relationships. Emotional intelligence
describes abilities distinct from, but
complementary          to,     academic
intelligence.” Daniel Goleman (1998)
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   The Indian Perspective
“Emotional intelligence is the ability of an individual
 to appropriately and successfully respond to a vast
 variety of emotional inputs being elicited from inner
 self and immediate environment. Emotional
 intelligence    constitutes   three      psychological
 dimensions such as emotional competency,
 emotional maturity and emotional sensitivity, which
 motivate an individual to recognize truthfully,
 interpret honestly and handle tactfully the dynamics
 of human behaviour”.


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Are we giving EQ education in schools /colleges
 NO. Our educational system gives stress on IQ
  and not on EQ. We are taught History, Hindi,
  English, Geography, Physics, anthropology,
  Botany, Computers, Medicine, Engineering etc.
 We are not TAUGHT how to handle frustration,
  anxieties, stress, failure, depression, burnout,
  inferiority complexes, ego problems
 We are not told to learn how to manage emotions
  i.e.;  interaction,   coordination,  Adjustment,
  communication
 We are expected to learn all these from our
  parents, peer group of other role models
 At the later stages of our lives we are told to
  master emotional competencies to be successful.

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    IQ v/s EQ
    (Intelligence Quotient v/s Emotional Quotient)


    The research shows
     that IQ can help you
     to be successful to                                     20%
     the extent of     20                                    IQ
     percent only in life.
     The rest of       80                              80%
     percent     success                               EQ
     depends on your EQ


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WHAT IS “SUCCESS”

   Is it your IQ: Exams passed, competitions
    cleared, percentage of marks in schools and
    colleges,academic qualifications etc

   Earning fat salary, top positions in
    workplace, being rich and wealthy,
    powerful,dominating, being influential etc
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    OR SUCCESS IS SOMETHING ELSE

   The word "success" is a relative term
   Living a healthy and happy married life may be an
    indicator of success for some.
   Reaching a top position in carrier may be an indicator
    of success for others
   For some having a satisfying job life or personal
    satisfaction may be an indicator of success
   Only the tangible achievements may not be indicators
    of success in life. Many a times non-tangible
    performance or achievements may be termed as
    successful.
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GETS YOU                           GETS YOU
HIRED                              FIRED/PROMOTED




 THE PROFESSIONAL SUCCESS




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What experts say
Psychologists, Psychiatrists, Management
consultants and Medical Doctors have been
proving that there are personal characteristics
called emotional intelligence which are
responsible for the ways how we behave,
how we feel, how we relate to others, how
well we do at our jobs, and how healthy we
are.
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Conted…..
 Emotional Intelligence tendencies can
 result in being uncomfortable with other
 people, not being happy with your job, not
 succeeding at your job, and even being
 physically and psychologically unhealthy -
 with stress-related problems, or not having
 satisfactory interpersonal relations


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The
                                   The
HEAD
                                   HEART




IQ                                 EQ

THE PERSONALITY

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THE PERSONALITY

 Thinking                           Feeling
   Part                              Part




                    EQ
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        Characteristics of a High EQ Person

   A time to wait and a time to watch,
   A time to be aggressive and a time to be passive,
   A time to be together and a time to be alone,
   A time to fight and a time to love,
   A time to work and a time to play,
   A time to cry and a time to laugh,
   A time to confront and a time to withdraw,
   A time to speak and a time to be silent,
   A time to be patient and a time to decide.
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    Characteristics of a low EQ Person

“If only I had a different job … …”
“If only I had finished graduation … …”
“If only I had been handsome/beautiful …”
“If only my spouse had stopped drinking …”
“If only I had been born rich and famous…”
“If only I had good contacts…”
“If only I had better friends …”
“If only I had married someone else …”

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 TWO VIEW POINTS ABOUT EQ

Traditionalists                   High performers
say that emotions                 say that emotions
Distractus                               us
                                  Motivate
Increase our                  Increase our
 vulnerability                  confidence
Cloud our judgment            Speed our analysis
Inhibit free flow          of Build trust
data                           Provide vital feedback
Must be controlled            Must be managed

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EMOTIONAL SKILLS MANAGERS SHOULD LEARN


   EMOTIONAL COMPETENCY
   EMOTIONAL MATURITY
   EMOTIONAL SENSITIVITY




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    I. EMOTIONAL COMPETENCY

    Tackling Emotional Upsets
    High Self-esteem
    Handling Egoism
    Handling Inferiority Complex




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II. EMOTIONAL MATURITY
 Self-Awareness
 Developing Others
 Delaying Gratification
 Adaptability and Flexibility




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III. EMOTIONAL SENSITIVITY
 Understanding Threshold of
  Emotional Arousal
 Empathy
 Improving Inter-personal Relations
 Communicability of Emotions




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The Empirical Research



A  study of 80 Ph.D.’s
 A study of Insurance Sector
 A study of IAS officers
 A study on stress and burnout
 A study of different professions



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A study of 80 Ph.D.’s by EQ Consortium

    A study of 80 Ph.D.‟s in science who underwent a battery
of personality tests, IQ tests, and interviews in the 1950s
when they were graduate students at Berkeley.
   Forty years later, when they were in their early seventies,
they were tracked down and estimates were made of their
success based on resumes, evaluations by experts in their
own fields, and sources like American Men and Women of
Science.
  It turned out that social and emotional abilities were four
times more important than IQ in establishing professional
success and prestige.
(EQ CONSORTIUM)
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A STUDY OF INSURANCE SECTOR
In another research it has
been found that Insurance
salespersons who were
optimists
sold 37 percent more
insurance policies in
their first two years
than did
pessimists.

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A STUDY OF IAS OFFICERS


      studying 60 IAS officers of
 After
 Assam Cadre it was found that 77
 % of them fall in the category of
 Average EQ.
 Only 15 % showed High EQ
  (Prof NK Chadha, Psychology Dept, Delhi University)

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A STUDY OF STRESS AND BURNOUT


    The managers High on EQ were low on
    „burnout‟ implying that they can cope up
    better with stress.

    (Prof NK Chadha, Psychology Dept, Delhi University)




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 Do different professions require different Levels
                      of EQ?

CLUSTER I: EXTREMELY HIGH
 Artist, Insurance, Advertisement, Social Work
CLUSTER II:HIGH
 Teaching, Legal, Tourism, Politics, Business/
 Entrepreneurship, Police
CLUSTER III:AVERAGE
 Judiciary,      Administration,    Information
 Technology, Medicine, Banking, Engineering,
 Accountancy, Nursing


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SOME MYTHS/FACTS ABOUT EQ
   Being EI does not mean a weak, submissive or
    defensive personality.
   Being highly EI does not not mean being extra
    nice, polite or sugar coating your language
   The females are NOT superior to males in
    expressing/experiences emotions as most of us
    tend to believe incorrectly. In fact, the research
    shows that males are equally emotional when
    compared to females.
   There is no direct evidence to prove that EQ is
    dependent upon heredity.
   However, the environment does seem to
    influence the EQ.www.schoolofeducators.com       32
Myths…..
   Advocating EQ does not mean that we are
    promoting low scorers or average IQ people.
   Having average EQ is not bad or undesirable
    Having high EQ is always welcome.
    We are not negating the IQ. In fact a
    combination of high EQ and high IQ would be a
    most ideal personality. It would be a win win
    situation.

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CAN EQ BE DEVELOPED?

    YES. You can develop your EQ by
     upgrading your emotional skills.        The
     popular thinking that EQ is entirely
     inherited     is    incorrect.     Emotional
     Intelligence is not fixed at birth. There is
     no emotional intelligence genes as such
     that we know of today. It is something one
     has learned.
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Conted……..

 Can EQ be developed at any stage/age
 of personal or professional life. The
 answer is YES. You can upgrade your
 emotional skills at any stage of your life.
 In fact, age and maturity are positively
 correlated with the EQ.
 Same is not true about IQ which is more
 or less static.
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Can EQ Be Measured?
 YES. Though some critics may argue that
 emotional traits can not be measured
 accurately the psychologists have shown
 that EI can be measured by using
 standardized scientific tools.




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  APPLYING EQ IN BUSINESS ORGANISATIONS

•Customer Service
•Hiring
•Turnover
•Training
•Corporate Culture
•Productivity
•Goal Setting
•Emotional Support
•Leadership

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CONCLUSION: Applying EQ makes you
feel comfortable within your own skin and
with people around you. You can also
understand what makes you incompatible
with certain people or jobs and learn ways
to deal with the emotional difficulties
ease. You can also understand the specific
feelings that cause you stress and learn
ways to become more at peace.

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QUOTES

   “Anyone can be angry—that is easy. But
    to be angry with the right person, to the
    right degree, at the right time, for the
    right purpose, and in the right way —
    that is not easy.”




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