DIRECTOR, HUMAN RESOURCES [County of San Diego, CA] DIRECTOR, HUMAN RESOURCES County of San Diego, CA DIRECTOR, HUMAN RESOURCES [County of San Diego, CA] THE COUNTY From coastlines to inland valleys, San Diego’s unique geography provides a landscape that has something for everyone when it comes to housing. San Diego County is California’s oldest county. The original territory of San Diego offers a wide variety of housing opportunities including nearly 40,000 square miles was gradually reduced until 1907, when the desirable apartments, condominiums, suburban single-family homes, present boundaries were established. Riverside and Orange counties and luxury oceanfront or rural estates. The median price of a home in form the northern border, with Imperial County along the international San Diego County is $335,000. border shared with Mexico. The area encompasses 4,261 square miles with 75 miles of Pacific Ocean beach, two beautiful bays, several mountain San Diego’s recent relative economic stability has been based on its ranges and a breathtaking desert. The County area is 65 miles from increasing diversification of economic activity and maturation as a north to south and 86 miles from east to west. The year-round climate hub for research and development and product manufacturing in is mild with an average annual temperature of 63 degrees, sunshine telecommunications, biotechnology, military products, electronics and 70 percent of the time, and annual rainfall of ten inches. information technology. International trade and implementation of the North American Free Trade Agreement (NAFTA) also serve to With 3,224,000 residents, San Diego is the second most populous strengthen the County’s economic base. county in California and the fifth most populous in the U.S. San Diego County’s racial and ethnic composition is diverse, with projections that THE COUNTY GOVERNMENT by 2030 the population breakdown will be 41.9% White, 37% Hispanic, 11.4% Asian and Pacific Islander, 5.4% Black, and 4.3% all other groups. San Diego became one of California’s original 27 counties in 1850, Because of San Diego’s proximity to Mexico, the region is becoming shortly after California became the 31st State in the Union. The County increasingly bicultural. San Diego residents have come from all parts functions under a Charter adopted in 1933, including subsequent of the world and speak more than 100 languages. amendments. There are 18 incorporated cities within the County, as well as a vast number of unincorporated communities. World-renowned tourist attractions include the Wild Animal Park, Sea World, Palomar Observatory, the San Diego Zoo and Safari Park, and The County of San Diego is the regional government authority responsible magnificent Balboa Park. The region is home to three professional for the health, protection and welfare of area residents. County sports teams: the Chargers (football), the Padres (baseball), and the government also provides municipal services for the 436,000 residents Gulls (ice hockey). The arts – music, dance, opera, art film and museums – who live in unincorporated areas. The five-member Board of Supervisors are abundant. Cultural attractions include the San Diego Symphony, governs the County. Members are elected by district, on a non-partisan San Diego Opera, Old Globe Theater, Civic Light Opera, Master Chorale, basis, to four-year staggered terms. District boundaries are based Chamber Music Society and the La Jolla Playhouse. Museums include primarily on population, with each Supervisor representing about the Museum of Art, Natural History Museum, Aerospace Museum, the 20 percent of the population. Each Board member must live in the Space Theater and Science Center, and the U.S.S. Midway Museum. district from which he or she is elected. The Board of Supervisors Other famous attractions include Legoland California, Old Town State appoints the following officers: Chief Administrative Officer (CAO), Park, Birch Aquarium at Scripps, Hotel Del Coronado, Del Mar Thoroughbred County Counsel, Probation Officer, and the Clerk of the Board of Racetrack, Cabrillo National Monument, Anza-Borrego State Park, Supervisors. All other appointive officers are appointed by the CAO. Point Loma, Torrey Pines Golf Course and Torrey Pines State Reserve. In addition to the Board of Supervisors, other elected positions within San Diego had 30.2 million visitors in 2010. the County include the District Attorney, Sheriff, Assessor/Recorder/ County Clerk and Treasurer-Tax Collector. San Diego County has San Diego is also a center for education and research, with both public 15,842 FTE staff. and private colleges and universities, including the University of California, San Diego; San Diego State University; and the University of San Diego. The mission of the County of San Diego is to efficiently provide public In addition, there are ten community colleges located throughout San services that build strong and sustainable communities. Their vision Diego County and 540 public K-12 schools. One in four residents has a is a County that is safe, healthy and thriving. The three strategic college degree. With several Nobel Prize winners among its residents, initiatives are: 1) kids (improve opportunities for children and families); San Diego is home to some of the world’s leading bioscience research 2) the environment (manage the nation’s natural resources to protect and development institutions, including the Salk Institute, Scripps Research quality of life and support economic development); and 3) safe and Institute, and the La Jolla Cancer Research Center. The healthcare livable communities (promote safe and livable communities). system in San Diego County is among the best in the nation – there are 26 accredited hospitals with more than 6,600 beds available. The County’s General Management System (GMS) is the framework that establishes and guides the management of County operations San Diego has a well-developed highway system. Four major interstate and service delivery to residents, businesses and visitors. The County freeways and six state highways serve the area. Amtrak and Coaster sets goals, prioritizes the use of resources, evaluates performance, commuter provide passenger rail service trains, and the San Diego Trolley ensures cooperation and recognizes accomplishments in a structured provides easy access from the South and East County to Downtown and coordinated way. San Diego is a county that values and implements and Mission Valley. San Diego International Airport (Lindbergh Field) is efficiency, innovation and fiscal discipline and one that provides focused, located near downtown San Diego and there are eleven publicly owned meaningful services to improve lives and benefit the community. At airports in the region. Finally, the Port of San Diego controls the the heart of the GMS are five overlapping components which ensure maritime operations of San Diego Harbor, and has three major terminals, that the County asks and answers crucial questions: strategic planning including cruise ship as well as cargo operations. San Diego’s port (Where do we want to go?); operational planning (How do we get facilities are strategically located on the Pacific Rim and offer a unique there from here?); monitoring and control (How is our performance?); opportunity for international trade. functional threading (Are we working together?); and motivation, rewards and recognition (Are we encouraging excellence?). The five GMS components form an annual cycle that is renewed each fiscal year with review of the Strategic Plan and development of a new Operational Plan. DIRECTOR, HUMAN RESOURCES [County of San Diego, CA] THE DEPARTMENT The Department of Human Resources has 110 FTE staff with a FY2010-11 budget of $22.7 million. The mission of the Department is to provide and retain a skilled and competent workforce for County of San Diego departments so that they may deliver superior services to the residents and visitors. In FY2008-09, the Human Resources Department earned the International Public Management Association for Human Resources (IPMA-HR) Large Agency Award of Excellence. The County Department was cited for its innovative job program for young people aging out of the foster care system, online training for employees and a streamlined job application process. The Department was also recognized for its communication to employees about the County initiative to modernize its workforce; the implementation of E-Benefits, a new online benefits and enrollment system; the Customer Service Program, Serving Everyone with Excellence; the college recruitment program; and numerous leadership training and certificate programs. The Department of Human Resources has six divisions: Benefits – The Benefits Division is responsible for administering the employee health benefits and other programs. The office is committed to providing quality service in a professional, caring and consistent manner, and is dedicated to assisting employees in understanding and maximizing their use of benefits. Division responsibilities include: - Implementing and administering benefits welfare plans including medical, dental, vision, flexible spending accounts, life, accidental testing of applicant’s knowledge, skills and abilities. In addition, the death and dismemberment, long-term disability insurance,employee HR Services Division maintains the County’s classification and assistance program, long-term care, voluntary benefits, and employee compensation plan to reflect changing organizational needs. The areas discount program. of concentration within HR Services are: - Analyzing and making recommendations related to benefits programs - Recruitment and Selection activities are committed to supporting and policies to the Director, Human Resources. the community by providing San Diego County residents with a - Participating in benefit contract negotiation and renewals. high-quality, diverse workforce through recruiting and selecting the - Communicating benefits information to employees. best qualified applicants by: 1) posting employment opportunities, - Administering family and medical leave, COBRA, military leave, and establishing application forms and process, and providing information mandate benefit notices. on all open recruitments including job summaries, minimum - Serving as a liaison between the County and representatives from requirements and salary, and 2) evaluating candidates based on various health plans, insurance carriers and brokers. job standards and advertised assessment processes. - Monitoring related legislation. - Classification and Compensation activities manage the County’s classification and compensation system in a way that promotes Employee Development – The Employee Development Division is fairness and equality for all County employees. This is accomplished dedicated to enhancing the work environment and improving the by: 1) ensuring that all positions are classified in accordance with quality of life for San Diego County employees through various the duties and responsibilities assigned, 2) ensuring that classes training and development programs. The areas of concentration within are arranged in relation to other classes in order to achieve and Employee Development encompass: maintain a classification plan that promotes the efficient and orderly - Professional Development – The Employee Development Division administration of work, 3) creating, reclassifying and updating provides professional development opportunities to San Diego classifications, and 4) determining the proper compensation. County employees that allow them to excel in their current jobs so that they can continue to deliver quality services to San Diego Labor Relations – The Labor Relations Division is dedicated to maintaining County residents. positive labor-management relations between the County, its employees - Countywide Training – Countywide training is centralized in the and employee organizations; and resolving disputes regarding terms Department of Human Resources, which provides development and conditions of employment between the County and the unions. programs applicable to County employees across department Labor Relations responsibilities include: lines. In order to meet County and State requirements, Human - Negotiating labor agreements with unions representing 25 bargaining Resources provides training in sexual harassment prevention, units. diversity, workplace safety and more. - Monitoring compliance with all labor contract terms and conditions - Strategic Career Development – To support the County in retaining of employment. and promoting qualified employees, the Employee Development - Providing advice and counsel to County management on labor Division provides a Leadership, Management, Supervisor and relations issues. Administrative Support Academy. - Representing County departments in grievance and arbitration hearings. - Distance Learning Program – The Department of Human Resources - Administering the Labor Relations Ordinance. currently provides online training courses and resources that assist - Providing labor relations training to supervisors and management. in developing an employee’s career with the County: Resumes that The Labor Relations Ordinance and all County Memoranda of Agreement Get Results, Interviews Made Easy, and Stress Management. can be found on the County’s website. - Customer Service Program – The Customer Service Center offers support and development to give all employees the tools necessary Risk Management – The Risk Management Division is responsible for to provide quality customer service to the citizens of San Diego identifying risks and minimizing the negative impact of accidental County. The functions of the Customer Service Center include losses upon County operations. This Division consists of: implementing customer satisfaction surveys, distributing survey - Workers’ Compensation – This program is self-insured and results, coordinating customer service improvement projects, and self-administered. Their mission is to provide State mandated benefits developing and conducting customer service training. to all County employees and other qualified recipients in a timely, professional and cost effective manner. Staff work as a team to Human Resource (HR) Services – The HR Services Division provides provide exceptional customer service and to ensure all benefits quality candidates for employment through recruitment and evaluation/ are provided on a timely basis. DIRECTOR, HUMAN RESOURCES [County of San Diego, CA] - Medical Standards – This Unit’s goal is to enhance the health of THE POSITION County employees so they can provide quality services to San Diego residents. They provide a variety of medical and psychological To fulfill the human resources needs and requirements of the County of services to all County departments including: pre-employment San Diego, the Director, Human Resources serves as a human resources medical screening, Peace Officer medical and psychological consultant to the CAO, executive staff, County departments and program evaluation, drug and alcohol testing, Fitness for Duty, and Return managers; acts as policy advisor on County human resources issues; and to Work evaluations. ensures consistency with County, State and Federal requirements on - Loss Prevention – This Unit provides guidance, training and technical human resources matters. This is an executive management class reporting support to County departments on maintaining a safe and healthy directly to the CAO. The Director, Human Resources oversees the Human work environment for County employees as well as visitors to Resources Department which includes labor relations, risk management, County facilities. The key programs of the Loss Prevention Unit are: benefits, loss prevention, human resources services (recruitment, selection, Work Safety/Stay Healthy Program, Injury and Illness Prevention, classification and compensation), workers’ compensation, human Ergonomics, Return to Work, and the DMV Pull Notice Program. resources information systems, and training and development. - Insurance – This Unit is responsible for mitigating risks and exposures to protect County assets. Examples of functions listed below are representative, but not - Background Investigations Unit – This Unit conducts pre-employment necessarily exhaustive, and management is not precluded from background investigations for applicants prior to appointment to assigning other related functions not listed here, if such duties are a ensure timely identification of any history, criminal or otherwise, logical assignment for the position. which could adversely affect job performance or public safety. - Unemployment Insurance – This Unit evaluates claims filed by former Plans, directs, organizes, coordinates and evaluates the overall activities employees for unemployment insurance benefits to comply with of the Department of Human Resources, which includes recruitment, the State of California Employment Development Department’s selection, classification, wage and salary administration, labor relations, eligibility criteria. risk management, benefits, loss prevention, workers’ compensation, training and development, human resources information systems, Workforce Information Network – The Workforce Information Network and other personnel related activities. (WIN) Division is dedicated to providing expert guidance to the users of the County’s Human Resources Information Management Directs the establishment and implementation of policies and procedures System (HRIMS). WIN Unit responsibilities include: related to the Countywide human resources management program. - Implementing and administering the County’s HRIMS, to include monitoring and maintaining data integrity. Advises the CAO, executive staff, County departments and program - Serving as the liaison between the County’s technical support managers on personnel issues. services and users to resolve system issues. - Providing daily support, guidance and required training to the Threads human resources policy throughout the County. County’s transaction users. - Generating and presenting reports to management used for decision Develops, maintains and implements rules for the Unclassified and making in the areas of job, payroll, benefits, positions, salary, labor Classified Services. relations and risk management records. - Maintaining system setup table information, security profiles and Prepares reports and makes presentations to the Board of Supervisors workforce administration. regarding labor relations, amendments to County Ordinances, personnel - Maintaining Countywide position data. policies, and operations of the Department of Human Resources. - Coordinating and publishing changes to the County’s Compensation Ordinance, which authorizes the salaries and benefits for all employees. Develops the Department’s annual budget and monitors revenue and expenditure transactions. DIRECTOR, HUMAN RESOURCES [County of San Diego, CA] Conducts fiscal analysis and prepares cost projections. A valid California Class C driver’s license is required at time of appointment and must be maintained throughout employment, Identifies operational problems and formulates appropriate solutions. or the ability to arrange necessary and timely transportation for field travel. The Director, Human Resources will be required to Acts as liaison with other public and private agencies and provides use his/her own vehicle. information to County departments, the public and agency representatives on Departmental activities. Knowledge, Skills and Abilities Supervises subordinate staff including dotted-line reports (i.e., Group The selected candidate should have thorough knowledge of the field Human Resources Directors, Senior Departmental Human Resources of human resources and labor relations, as well as knowledge of: Officers and Departmental Human Resources Officers). Principles, practices and concepts of human resources management in As stated in the County Charter, the Director, Human Resources is an agency providing a variety of public services. responsible for the administration of the personnel department in accordance with the Charter, the Rules for the Unclassified Service, State and federal laws and guidelines applicable to human resources and the Rules for the Classified Service (also referred to as Rules for activities, including equal employment opportunity, recruitment, selection, the Civil Service). The County’s Civil Service Commission operates loss prevention, claims management, training and development, independently from the Human Resources Department and has its employee benefits and labor relations. own Executive Director. Principles of labor relations and collective bargaining, including the This position is in the Unclassified Service of the County and is filled Meyers-Millas-Brown Act. by appointment of the CAO in accordance with the County Charter. He/She serves at the pleasure of the CAO. The Director will be ex officio Contract law related to risk management and asset protection. Director of Personnel and the Risk Administrator. The position is open due to the forthcoming retirement of the incumbent after over 13 years Policy/procedure development and implementation related to the in the position. Department of Human Resources. Reasonable accommodations may be made to enable an individual with Principles and practices of supervision and training. a qualified disability to perform the essential functions of the job, with approval on a case-by-case basis. Principles and theories of public administration including general administration, human resource management, fiscal management and accounting. KEY CHALLENGES AND OPPORTUNITIES County customer service objectives and strategies. Among the key challenges and opportunities facing the Director, Human Resources are: The General Management System (GMS) in principle and practice. Addressing the impact of increased pension costs. Current technology and trends in the profession. Utilizing information technology to promote staff development and In addition, he/she should have excellent communication skills and the modernize the workforce. skills and abilities to: Providing transition services to employees during workforce reduction Deal with other high-level executives in a positive and cooperative manner. periods to minimize the impact of layoffs. Remain calm, yet assertive, in high stress situations. Negotiating fiscally prudent successor agreements with 25 bargaining units and eight employee organizations by June 2011. Work effectively with elected officials. THE CANDIDATE Education and Experience Desire education, training and/or experience that demonstrates possession of the knowledge, skills and abilities listed below. An example of qualifying education and experience would be: - Possession of a bachelor’s degree, from an accredited U.S. college or university (or a certified foreign studies equivalency) in public, business or personnel administration, industrial relations, psychology or a related field; and - At least five years of senior/executive level experience performing professional human resources work that demonstrates possession of the knowledge, skills and abilities listed below. A graduate degree in a relevant field, along with IPMA-CP and/or SPHR certification, is highly desirable. It is preferred that candidates have public sector experience in an organization with 5,000 or more employees. While candidates from all geographic areas will be considered, California experience would be a plus. Involvement with appropriate professional organizations (e.g., IPMA-HR) is encouraged. DIRECTOR, HUMAN RESOURCES [County of San Diego, CA] Plan, direct, organize, coordinate and evaluate the overall activities of Management Style and Personal Traits the Department of Human Resources, providing a variety of personnel services to County departments. The selected candidate should be a confident and visionary leader who is a decision maker and a team builder capable of maximizing Ensure that Departmental activities conform to federal, state and team effectiveness, as well as building and leveraging talent (not a local laws and regulations. micro-manager). He/She should be forward thinking, proactive, creative, utilize technology, and develop the workforce of the future. The ideal Direct the development and implementation of human resources individual for this position will have good judgment; will be direct, yet management policy, procedures, plans and programs. diplomatic; loyal; and will keep the CAO informed in a timely, complete and accurate manner (no surprises). Identify and resolve Departmental operational problems. This person should have a strategic perspective, organizational acumen, Prepare annual budget and monitor revenues and expenditures. and manage and influence resources. In addition, he/she should communicate effectively, be knowledgeable and able to develop and Prepare executive level correspondence and reports. execute policies, and demonstrate ethical behavior. Finally, the Director, Human Resources should have an exemplary track record, high integrity, Supervise, train and evaluate the work of subordinate staff. maintain confidentiality, and be mature, highly trustworthy, and have a sense of humor. Prepare reports and give public presentations on the Department’s activities, functions and issues. COMPENSATION Establish and maintain effective working and diplomatic relations with County offices and departments, the public, and representatives The salary for this position is open, with hiring dependent upon the from governmental, industry, media and other agencies. qualifications and experience of the selected candidate. In addition, benefits are provided which include: vacation (accrue 15 days annually Maintain effective audio-visual discrimination and perception needed during years one through four, 20 days during years five to 14, and for making observations, communicating with others, and reading 25 days for 15 years and over, with carry-over accruals limited to 2.5 times and writing. the employee’s annual rate); eleven regular holidays plus 16 hours of floating holidays annually; ten days of sick leave on the books Maintain mental capacity, which allows the capability of making upon hire, accruing 13 days of sick leave annually; miscellaneous sound decisions and demonstrating intellectual capacities. paid leave; flexible benefit plan with benefits paid on a pre-tax basis (excluding supplemental life insurance), with the County paying Establish effective working relationships with management, employees, twice-monthly benefit credits of $241 for employee only, $343 for employee representatives and the public representing diverse cultures employee and one dependent, and $471.50 for employee and two or and backgrounds. more dependents; medical insurance (employees may elect coverage under one of three health plans, including an option to waive health Treat County employees, representatives of outside agencies and insurance for those employees who have coverage elsewhere); dental members of the public with courtesy and respect. insurance (choice of two plans); vision insurance; life insurance (County provided basic policy of two-times annual salary with a minimum of Communicate effectively with a variety of individuals representing $50,000 and a maximum of $500,000 for employee, with additional life diverse cultures and backgrounds, and function calmly in situations insurance available under the County’s flexible benefit plan; $2,000 basic which require a high degree of sensitivity, tact and diplomacy. policy for legal spouse and children to 21 years of age); accidental death and dismemberment (County provided basic policy of two-times annual salary with a minimum of $50,000 and a maximum of $500,000 for employee, with additional coverage available under the County’s flexible benefit plan, including the availability of family coverage); flexible spending accounts (employees can pay for certain health care and dependent day care expenses with tax-free dollars); long term disability; retirement through the 1937 Retirement Act System with 2.62% at 62 (the County pays up to 9.5% of the employee’s contribution to the retirement plan); an automobile allowance of $675 per month; relocation allowance up to $15,000 for personal transportation, moving expenses for household goods and/or temporary housing; transit pass program (County contributes up to $65 monthly toward purchase of a bus, trolley or Coaster Pass); and optional deferred compensation through a 457 Plan and/or a 401A Plan. HOW TO APPLY Send resumes (email preferred) by February 14, 2011 to: PO Box 16692 Beverly Hills, CA 90209 Telephone: (818) 783-7752 Facsimile: (818) 783-6377 Email: email@example.com Equal Opportunity/ADA Employer Female, Minority and Disabled Candidates are Encouraged to Apply Additional information about San Diego County can be found on their website at www.sdcounty.ca.gov.