Tech Tip Newsletter June 2009 Volume 4, Issue 4 ActSmart ARCA, Your Best Business Insurance Policy Inside this issue: Are you still suffering with the day to day drudgery and uncertainty of an antiquated tape backup system? Perhaps you’re still backing up your critical business data to portable USB drives. Do you Free Radio 2 always remember to swap out the tapes or drives on a daily basis and take them home with you to Advertising adequately safeguard your business? 4 Hidden Dangers to 2 Don’t you think it’s time to spend more time building your business instead of worrying if your daily backup system is working and your critical business data is safe, sound and restorable? Your Network I have THE perfect solution! Introducing ACTSmart’s Intelligent IT ARCA. ARCA stands for “Advanced New England 3 Recovery and Continuity Appliance” – a totally hands off solution that brings simplicity, speed and uncompromised reliability to an often painful task – data backup. Business Expo About 4 years ago we “hitched our wagons” with Zenith InfoTech. Zenith one of the premier provid- Henri Papineau Joins 3 ers of the software and hardware technology we use to proactively monitor, manage, maintain and Support Team generally keep all of our Intelligent IT clients computers and servers up and running with minimal down time. Over the past few years we’ve been providing business owners throughout New England with our Managed Backup and Disaster Recovery (BDR) system. Our BDR’s are a world class hard- George Whitcher 3 ware and software solution that instantly removes all the uncertainty and risks associated with using Elected to B&G Club a manual, hands on, tape backup system. Corporation Now we have another solution for those business clients that either have their own in-house IT per- son or simply the business owner that likes to tinker and take care of these IT type things them- Testimonial Winner 4 selves. Our ARCA solution is EXTREMELY cost effective and provides the same simplicity, speed and uncompromising reliability as our Managed BDR solution. Announcing: Pam’s 4 Take a minute and read a little more about our ARCA below and then visit our newest website http://www.ACTSmartARCA.com to get all the information, view some demo’s of the ARCA in action and even use our online tool to help determine which ARCA device is right for your business. Are YOU still using When you’re ready to safeguard your business Internet Explorer 6? and your critical business data, or if you simply want to discuss how this solution will fit your It’s time to take the next business, give me a call. step and upgrade to IE8. For the past several How Does ARCA Work? weeks we’ve been han- dling many emergency For file and database recovery, the ACTSmart calls for computers that ARCA brings simplicity, speed and reliability to either can’t log into win- an often painful task. By taking 15 minute dows (you try and the system just logs you snapshots of each server, the ARCA eliminates right back out) or if you the time-wasting tasks of tape recovery with do get into windows you the added protection against corrupted open get a pop-up message files or databases that our “block level” repli- saying your system is cation provides. infected—please click here to remove the virus. After the initial full backup, all future backups are incremental. Backups taken by the ARCA are taken at the block level. This is below the file and folder level, and is more efficient. An incremental Don’t do it—it’s a scam chain is created and only the changes are backed up, reducing backup windows. unfortunately you’re already infected. This Application Recovery infection is caused by an exploit developed for IE6 Backup and restore SQL, SharePoint, and AD databases without additional agents. Just connect to which has been fixed in one of your point-in-time snapshots, find your database and transaction log files, and restore using IE8. Install IE8 NOW! drag and drop functionality. The ARCA also allows for easy document recovery of SharePoint files through windows file explorer. Visit http://www.ACTSmartARCA.com for all the information on ARCA. Page 2 Free Radio Tech Tip Newsletter Advertising! 4 Hidden Dangers Electricity Poses To Your Computer Network... And One Have we helped you or Simple, Inexpensive Solution That Will Prevent Them From Doing Damage gotten you out of a jam, been there when no one else could solve the Is your computer plugged in? Do you use a power strip problem, gone above with a surge protector? If so, you are a heartbeat away and beyond the call of from disaster and don’t even realize it. The same electric- duty? ity you depend on to run your computer and network is If so, why not tell the also trying to destroy your data. world in one of our 95.9 WATD radio ads. We’re Believe it or not, electricity is one of the biggest threats looking for new voices - to your computer network and the data it contains. Here all you have to do is are four computer power problems you must know about plug your business, and how to prevent them. describe your problem and how we fixed it. 1.) Transients – Commonly known as surges and It’s 70% you, 30% us. spikes, these are caused by lightning storms, wind, squirrels shorting out power lines, auto accidents, etc. Call Pam at 781-834- Several times each week these spikes can travel up 9208 Ext 202 and tell the power cord into your computer damaging every- her your story. We’ll pick 2 businesses each thing from power supplies to motherboards. Conven- month to share the tional wisdom says use a power strip with a surge pro- WATD spotlight with us. tector and you are safe. As usual, conventional wis- We’ll even put the ads dom is dead wrong. After several months, these surge protectors become useless having up on our websites! been zapped by the surges they were designed to protect against. You can email Pam@GoAmerican.com 2.) Blackouts – Whether momentary or prolonged, the sudden loss of power can corrupt if you’d prefer. your PC to the point of not being able to start up again when the lights come back on. We’re looking forward 3.) Sags – This is when the power drops below normal. Have you ever seen the fluores- to hearing YOU on the cent lights flicker for a moment? Then you have witnessed sag. Sags are more common radio! than surges and are caused when equipment like air conditioners, blow dryers, water This contest is open to all heaters, laser printers, copy machines and other electrical equipment are turned on or ACTSmart, Inc clients. Subject to availability and to change come out of sleep mode. A typical small office will experience 30 or more sags each day. without notice. Sags cause many of the weird and unexplained problems computer users complain about every day. 4.) Noise – Ever been watching TV and seen fuzzy pictures and/or white lines or dots We’re always when you turn on a blender or vacuum cleaner? This is the result of electrical noise. While here for you! a fuzzy TV picture is an annoyance, this electrical noise causes many computer problems including loss of data. Have an emergency and need to reach us after So how do you protect yourself from electrical problems? The most simple and inexpen- normal business hours? sive solution to all four of these hazards is a battery backup. The battery backup (also Technical Support: known as a UPS or Uninterruptible Power Supply) senses when there are problems with David—781-838-0556 Devin—339-793-3754 the power and automatically switches to the battery protecting you from computer dam- Henri—339-793-3755 age and data loss. Web Design Choosing the correct battery backup for your computer or server can be tricky. Having one Pam—781-838-0557 George—339-793-3756 with a battery too small is the same as having none at all. For most desktop computers, a battery backup with a 500VA or larger rating should be sufficient to keep you going Emergencies Only through momentary power problems. Protecting your server requires detailed knowledge Please of the server functions and power consumption in order to pick the right battery backup for normal support and web design questions solution. If you want help in determining the right protection for your specific network, give call 781-834-9208 us a call: 781-834-9208. We’ll be glad to help! Volume 4, Issue 4 Page 3 New England Business Expo On Tuesday, May 19th we closed the office and took the whole team to the New England Business Expo at the Boston Convention Center to take courses and walk the sales floor (George’s favorite part). Among the courses we took:”Manage Your Time by Managing Your Tasks,” “Marketing With Corporate Blogs,” “Building Your Website as a Sales Powerhouse,” “Leveraging Technology for Customer Satisfaction and Business Growth,” “Building Your Website as a Sales Powerhouse,” and The Laws of Attraction: Increasing Web Traffic and Sales.” After the courses, we all went to the Cheesecake Factory in Braintree and each took turns talking about what we got from the courses and how it could help us to help our clients. We all look forward to our next annual “education day!” Henri Papineau Joins our ACTSmart Support Team We are excited to announce our newest team member Henri Papineau. Henri (pronounced On-Ree) brings many years of experience to our technical sup- port team including 7 years of computer support experience in many diverse areas, including but not limited to telephone, online, remote and onsite sup- port, operating systems, word processing, presentation software, windows networking and peripheral setup. His work experience has had him in many different customer support posi- tions. Henri’s two help desk positions have taught him excellent telephone troubleshooting skills. His end user computer replacement experience with Stop & Shop has taught him fantastic attention to detail when resolving a user’s issue. His retail experience has reinforced his customer service skills and taught Henri how to effectively balance his workload through the course of a day. Henri, his wife Bonnie and their daughter Carlie live on the Cape. Henri says “I’m an avid bicyclist and a motorcycle enthusiast. My wife and I like to work on our house (although we’re really not that good at it).” Please join us in welcoming Henri; we are all very happy to have him aboard! Mr. George Whitcher Elected to Boys & Girls Club Corporation On Thursday, May 21st George was voted into the Corporation of the Boys & Girls Club of Marshfield at their Annual Meeting. George has been volunteering his time as photographer of recent events in- cluding the Boys & Girls Club 5th Annual Gala in April and at the Chamber Of Commerce Citizens of the Year Dinner at the Winslow House where Beth & Jack Griffin were honored for their outstanding work in the community includ- ing their generous support of the Boys & Girls Club, Grad Nite Live, Community Christmas and many other local charities. As a member of the Corporation, George will join many other local business George at the 5th Annual Boys & Girls Club people and also be an ambassador for the Club. He will also continue to volun- Gala, April 2009 teer for this worthy organization. This Months Testimonial Winner is… American Computer Not Simply Beads, Plymouth MA. Technologies “Recently, we suffered a complete fail- 769 Plain Street ure of our Point Of Sale computer Unit L which runs our whole business. Even Marshfield, MA 02050 though they don’t usually work on Point Of Sale computers, ACTSmart, Inc knew that we were out Phone: 781-834-9208 of business and desperately needed their help. Fax: 781-834-0146 Email: David@GoAmerican.com David arrived right away and worked well past nor- mal business hours to rescue us, staying until we were up and able to function on a loaner computer GoAmerican.com he brought with him. His professional and caring ActSmartWeb.com IronCladBackup.com service made what could have been a complete dis- MondaysMarketingMinute.com aster for us—OK. He even cared enough to check in on us the next day to be sure that everything was working well. ACTSmart surpassed any other computer services we have ever had. They provided wonderful service and I would recommend them to anyone!” Do you have a story to tell? Go to www.GoAmerican.com/testimonials and you could win a great prize for your submission also. In February, Pam started a free, weekly marketing email We are now proud to announce her new website called “Monday’s Marketing Minute” which has gotten MondaysMarketingMinute.com, chock full of additional terrific responses from her web clients and other business information and support for all of us who are working people looking for help marketing their businesses in a re- harder to market our businesses. cession. Along with back issues of her newsletter, Pam’s “Resources” Articles have included information on: pages have links to websites with more information about e -zines, marketing websites, search engine optimization sites • Search Engine Optimization and marketing books. “More Information …” will have addi- tional information to support her newsletter articles and • Social Networking, “Networking” provides more information on how to network • Constant Contact to improve your business. • White Paper Reports The "Specialists” pages are for those of you who want to take your marketing to the next level. They include: • The Power of Testimonials Steve Dubin, a Public Relations specialist Roland Lacey, Search Engine Guru • Tracking Your Business Tracking Plan Joe Costantino, a business consultant • The Benefit of Printed Newsletters with more resources to come! Check it out! Sign up for her newsletter and work smarter! • And Much, Much More!