Payslips On The Web Employees FAQ Your new internet payslip service, has been written to be as easy and trouble free for you to use as possible. There are however always odd circumstances that come up where you may not be absolutely sure what to do. This FAQ is here to help you with these issues Q. What restrictions are there on the password I select? A. To ensure a high level of security your password must be a minimum of 6 characters in length. These can be any of the 26 letters of the alphabet, or the numbers 0-9. The only restriction is that at least one character must be a number and at least one character must be a letter, so for example “Beehive” is not a valid password but “Beehive4” is. Q. Why am I getting an error message regarding my date of birth? A. Date of Birth must be the same as the date of birth that you have registered with Manpower and is stored on our mainframe computer along with your employee number. If you enter your correct date of birth on the Payslips on the Web system and keep getting an error message, check with your branch who will check that your date of birth on the mainframe has been entered correctly (it is very unlikely that this could have occurred) Q. What is my Employee number? A. Employee Number has to be the Manpower employee number you were given when you started work for Manpower, if you are not sure of this the easiest place to get it is on an old paper payslip. All employee numbers have a single letter followed by 6 numbers. If you do not have one available then please speak to your branch who will be able to give you this information (after your identity has been verified) Q. What does the error message “A problem with Registration” at the bottom of the screen mean? A. Most fields on the registration / log in screen will give you a red error message next to it if you make a mistake keying information into it. In one instance you may get a red error message at the bottom of the screen indicating only that there was “A problem with registration”. This has been kept deliberately vague for security reasons. It is telling you that you have either got your date of birth or your employee number wrong. For security reasons it will not tell you which one is in error. Q. Why am I being asked if I accept not receiving paper payslips? A. The very first time you successfully log in you will be asked to confirm that you would like to get your payslips on the internet INSTEAD of in the post (you can not have both). If you tick the box and agree to this, you will then be able to use the web based payslip service. Q. Can I change my mind and go back to posted paper payslips? A. Yes! If at a later date you decide you would prefer to go back to the paper payslips you may always do this. We strongly urge you to give the internet payslips service a try, we are confident you will find it much faster and more flexible than getting your payslips in the post, your payslip will normally be available on this service on a Wednesday morning, 2 days before you get paid, whilst the paper payslip can take days to get to you in the post. If you have any difficulties please read this FAQ, and contact your branch for further assistance if you do not find the answer to your query here, but if for whatever reason you want to go back to posted paper payslips, contact your branch and they will remove you from the internet payslip system (you can not be in both schemes). Q. I left the Payslips on the web service, and now realise how good it was. Can I go back to using the internet service when I have already been registered once and asked to leave it? A. Yes you can! In these circumstances your Payslips on the Web account will have been deleted to allow you to receive paper based payslips. As such all you need to do is go back into the payslips on the web service and register again from the beginning. Q. I have forgotten my password, what do I do? A. Not a problem! On the navigation bar on the left of the screen is an option “Password Reset”. You have to enter your email address that is registered to your employee number, (if you have forgotten your password, you can not change your email address without contacting your branch), enter your date of birth, and answer all 3 of the security questions you choose when you set up your account. Your password will then be emailed to your email address. Q. I have locked my account, what do I do? A. If you get your password wrong a certain number of times in a row (at the time this FAQ was written it was THREE times, but this may change) your account will be locked. Not a problem! On the navigation bar on the left of the screen is an option “Password Reset”. You have to enter your email address that is registered to your employee number, (if you have locked your account, you can not change your email address without contacting your branch), enter your date of birth, and answer all 3 of the security questions you choose when you set up your account. Your account will be unlocked and your password will then be emailed to your email address. Q. Can I change my Password? A. Yes! Once you are logged in there is an option in the navigation bar on the left that says “change Details” click on this and there is an option to change your password. Q. Can I change my email address? A. Yes! Once you are logged in there is an option in the navigation bar on the left that says “change Details” click on this and there is an option to change your email address. Once you have changed your email address, a confirmation email will be sent to both your old and new email addresses reminding you that you have changed your email address. This is for security reasons. Q. Can I download my payslip permanently onto my computer? A. Certainly. When you have your payslip displayed on the screen you will find an option in the top right hand side of the screen “Export to PDF”. This will allow you to either save your payslip on your computer as a pdf file or display it in Adobe Acrobat as a PDF file. Q. I am having difficulty viewing the payslip I downloaded as a PDF? A. Your payslip is downloaded as a standard Adobe PDF formatted file. You will need the free Adobe Acrobat reader installed on your computer to be able to view or print it. Nowadays most PC’s have this very useful utility installed. However if you do not then please download it free HERE. (Please note that Manpower UK LTD is not associated with Adobe in any way, nor indemnifies the user against any harm caused by the downloaded acrobat reader, this link is offered merely as a advisory service to you.) Q. I don’t understand my bank details? A. The first part of your bank details look like this 99-99-99 this is the sort code for the branch of your bank. The second part of the details look like this 1234 **** This is the first four digits of your bank account number with the rest of the number blanked out for security reasons. If these details still seem wrong please contact your branch and they will check it for you. Q. How do I print my payslip? A. The best way to do this is to download the PDF of your pay slip. This can be opened and printed directly from Adobe Acrobat. Just double clicking on the PDF file in Windows explorer should normally start your copy of Adobe Acrobat reader. Alternatively in the web browser you are viewing your payslip in you can print a view of your payslip, this is adequate though not as well formatted as the PDF version.