Monthly Contract Pc Technician - PDF

							                                     JOSEPH W. HABICH
429 Shawmont Avenue, Apt. C                                                           Home: (267) 297-8266
Philadelphia, PA 19128                    JWHABICH@Gmail.com                           Cell: (610) 888-2340

                                                SUMMARY
           Information Technology professional with management and customer service experience.

                                               EDUCATION
ComputerTraining.com, Microsoft Network Technology Program, King of Prussia, PA          Feb 2009 – Present

Coursework includes: Microsoft Windows Vista, Configuration 70-620, Managing and Maintaining a Microsoft
Windows Server 2003 Environment 70-290, Implementing, Managing, and Maintaining a Microsoft Windows
Server 2003 Network Infrastructure 70-291, Microsoft Internet Security and Acceleration Server 2004 70-350


Business Program, Community College of Philadelphia, Philadelphia, PA                    Fall 2007 – Present
   • Member of Phi Theta Kappa Honor Society

                                TECHNICAL SKILLS AND CERTIFICATIONS
MCTS (Microsoft Certified Technology Specialist)
  • Configuring Windows Vista 70-620
MCP (Microsoft Certified Professional)
  • Managing and Maintaining a Windows Server 2003 Environment 70-290
  • Implementing, Managing, and Maintaining a Windows Server 2003 Network Infrastructure 70-291

   •   Windows Operating Systems-XP Professional, Vista, Server 2003
   •   Dual Boot Environments-Set-up and Maintenance
   •   Windows Vista Administration
   •   Network Setup and Administration
   •   Microsoft Office Suite

                                      PROFESSIONAL EXPERIENCE

POMEROY IT SOLUTIONS, Philadelphia, PA                                                   June 2009 – Present
PC Technician, on contract at the Philadelphia Free Library
• Installing new PCs to include inventory management Customizing installation set-ups
• Running new RJ-45 cables and setting up switches
• Verifying proper installation by beginning boot up process so image process can complete.
• Performing in a team environment to meet deadline and quality goals.




                                                                                     RESUME CONTINUED
PAGE 2                                                                                  JOSEPH W. HABICH
                                                                                             267-297-8266

FEDERAL RESERVE BANK OF PHILADELPHIA, Philadelphia, PA                              May 2006 – Mar 2009
Check Processing Clerk
• Processed and shipped checks to proper locations, with minimal errors.
• Performed in a team environment to meet deadlines.
• Maintained, tracked, completed reports to meet and exceed quality standards.
• Modified internal check database to meet consolidation test readiness deadline.
• Commended by management for database work done for consolidation preparation.
• Implemented changes to standard Operating Procedure which decreased errors and hold over dollar
   amounts.

GAMESTOP, INC., Media, PA                                                               Dec 2005 – May 2006
Manager in Training
• Managed retail store to meet sales goals and increase profit margin.
• Handled employee scheduling, training, interviewing and hiring.
• Maintained accurate inventory and met loss prevention goals.
• Implemented new sales strategy which increased item per transaction numbers.
• Trained new staff for holiday season while meeting payroll budget constraints.

ORECK FLOOR CARE, Ardmore and Wayne, PA                                                    Feb 2003 – Dec 2005
Store Manager (2004-2005)
• Met customer needs for home care products.
• Maintained customer database for service contracts and satisfaction evaluations.
• Controlled store inventory to meet loss standards and completed annual inventory.
• Completed monthly, weekly, and daily sales reports.
• Hired and trained staff.
• Maintained payroll for employees for weekly transmission to the corporate office.
• Improved tracking sheets for sales goals which increased reporting accuracy in district.
• Trained other managers in use of new Point of Sale system which helped reduce errors on sales tickets.

Assistant Manager (2003-2004)
• Learned business procedures and techniques in preparation for Store Manager position.
• Implemented new sales model that increased sales by adding new revenue service.
• Implemented new service technique that lowered turn-around time for customer service tickets.
• Met monthly budgets becoming top store in district for year ending 2003.