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									ROCKETS’ FORMAL REPORT




         -1-
         TEAM ROCKETS’ FORMAL REPORT

   RECOMMENDATION FOR COLLABORATIVE TOOL




                  Prepared for

                Debra B Geist,
               Support Faculty
Accounting Department, Coles College of Business
          Kennesaw State University.




                  Prepared by
                 Team Rockets




                  April 15, 2009


                      -2-
                                Letter of Authorization



BISM 2100 Students, Spring 2009

Coles College of Business

Kennesaw State University

17 March 2009




Dear Students:



The purpose of this assignment is multifaceted:

      to provide students the experience of working within the team environment
      to introduce students to the primary elements of collaboration
      to expose students to emerging technologies used in collaboration
      to create an opportunity for students to utilize their professional written business
       communication skills.


This formal report, coordinated with a digital presentation and an informative website, will
combine to provide a bundled resource for this semester’s team project.



Your team is being asked to research and evaluate tools that facilitate collaboration for
virtual teams. The ultimate purpose of this research is to make a recommendation, or
recommendations, on the “tool of choice” for use by a small-medium size business. These
tools may exist as either programs or websites. The tools selected should be evaluated for
their effectiveness in supporting the three primary factors of collaboration:
communication, content management and workflow control. Your team’s formal report
must include evaluation of the following three specific products/services:


                                             -3-
             Google Docs & Spreadsheets
             Microsoft Groove
             Wikis / Blogs


Your team should also select and research one, or two, other alternatives for
consideration*.



Each product should be evaluated for its strengths and weaknesses in supporting virtual
team 1) communication, 2) content management and 3) workflow control. In addition,
factors such as initial cost (just general price range, not exact dollars and cents),
implementation (something your mom could do, or would it require an entire technical
team of IT specialists), support and maintenance could be addressed.




Your report should include, but is not limited to, the following points of information.

These topics would be incorporated as Level One Headings:



      Introduction to virtual teams and collaboration-
           1. What are virtual teams?
           2. A discussion of collaboration:
              communication, content management & workflow control

      Evaluation of collaboration tools
          1. The report should contain a level 2 heading for each product.
                 1. Each product/tool should be evaluated as to its abilities (or
                     inabilities) & effectiveness regarding the primary factors involved in
                     collaboration.
                      (Each factor might be addressed in a separate paragraph.)

               2. Additional considerations such as initial cost, implementation,
                   support and maintenance should be addressed for each product.
      Recommendation – Detailed and Thorough
          1. Which do you recommend for small-to-medium businesses and why?

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          2. Include the steps necessary to implement this technology in the business.
             (Remember, your audience should be left with a clear picture of what the
             next steps are in order to follow through on your recommendation.)



This is a Formal Analytical report (review course textbook on “Planning Reports and
Proposals”) and will conclude with a detailed recommendation about which technology is
better used in the small-to-medium business environment.



Minimum of 10 references – 15 needed for full credit. (Use both commercial and
academic resources– at least 4 must be academic). The report should also include at least
one visual aide (chart, graph, table, or other image) to illustrate facts presented in the
report.



This report will be submitted to Turnitin.com (plagiarism detection software). Ensure that
you follow APA guidelines, cite all resources appropriately, and include all references.

              KIM: changing 2-3 words does not constitute paraphrasing.



Written Report:



Your team’s report must be submitted through WebCT VISTA. Employ all facets of effective
business writing and refer back to your text:

      Completing Business Reports and Proposals - formal report structure
      Writing Business Reports and Proposals - headings required and the visuals needed
      Appendix B - APA style Reference List
          o This report will use APA for citations and references.




Written Report Structure:




                                           -5-
Follow the sample report in the chapter on completing Business Reports.

The paper should be single-spaced, using Level 1 and 2 headings.

References should be sorted into two lists, one for academic references only, the
second for all others. Level 2 headings should be used to separate the lists.



Team Project Deliverables:



Each separate component of the semester project (paper, digital presentation and website)
will be worth the total of points indicated on the syllabus. Comprehensive research and
evaluation of the topic (i.e. planning) will greatly enhance the final outcome of all three
components.



       Team Digital Presentation:



       Your team will develop a digital presentation covering the analytical outcome (conclusions
       and/or recommendations) of the formal paper. Basic information will be provided covering
       the main points (level 1 headings) with some supplemental material from the secondary
       points (level 2 headings). Additional information regarding the presentation will be
       provided under separate document.



          o   Each team member will be responsible for evaluating a separate product. *If your
              team consists of five members, two additional tools/products must be selected. If
              you team consists of only four members, one additional tool/product must be
              selected.


       Team Website:



       Your team will also construct a basic website containing the key elements of your findings –
       further details for this deliverable will be addressed under separate document.




                                               -6-
       TEAM OPERATING AGREEMENT:
       A supplemental document for this project will be created in the form of a Team Operating
       Agreement. Recommended elements for this agreement will be presented in class lectures,
       covered in course resource documents, and discussed in class. The final elements contained
       in this agreement will be left to the individual team discretion.



Respectfully,

Debra B Geist, Support Faculty
Accounting Department, Coles College of Business
Kennesaw State University

                     1000 CHASTAIN ROAD • KENNESAW, GEORGIA • 30144
                          PHONE: 770-423-6584 • FAX: 770-423-6601




                                              -7-
                  Letter of Transmittal




     Cover Page……………………………………………………….. Scott Benson

     Title Page………………………………………………………….. Scott Benson

      Letter of Authorization……………………………………… Prof. Geist

     Letter of Transmittal………………………………………. Scott Benson

     Table of Contents……………………………………..………. Scott Benson

     List of Figures/Tables……………………………………….. Scott Benson

     Executive Summary…………………………………………… Scott Benson

     Introduction…………………………………………………….. Wes Denmon

     Body……………………………………………………………….. All members

       Google Docs and Spreadsheets……………. Brandon Griffin

        Wikis and Blogs……………………….…......….. Jason Rankin

        IBM Lotus Sametime Unyte………………….. Wes Denmon

        Microsoft Groove 2007………………………… Scott Benson

Close/Recommendation……………………….…………. Wes Denmon/Scott Benson

Reference List…………………………………………………. Wes Denmon/Scott Benson




                              -8-
                                                                  Table of Contents

LETTER OF AUTHORIZATION .............................................................................................................................3
LETTER OF TRANSMITTAL ..................................................................................................................................8
TABLE OF CONTENTS ............................................................................................................................................9
LIST OF FIGURES AND TABLES...........................................................................................................................9
EXECUTIVE SUMMARY ....................................................................................................................................... 10
INTRODUCTION ..................................................................................................................................................... 11
GOOGLE DOCS AND SPREADSHEETS ............................................................................................................. 11
   FUNCTIONS ............................................................................................................................................................. 12
   ADVANTAGES & DISADVANTAGES ......................................................................................................................... 12
   OVERALL REVIEW.................................................................................................................................................. 12
WIKIS AND BLOGS ................................................................................................................................................ 13
   OVERVIEW .............................................................................................................................................................. 13
   FUNCTIONS ............................................................................................................................................................. 13
   STRENGTHS AND WEAKNESSES.............................................................................................................................. 13
   COST ....................................................................................................................................................................... 15
IBM LOTUS SAMETIME UNYTE ......................................................................................................................... 15
   FUNCTIONS ............................................................................................................................................................. 15
   DISADVANTAGES .................................................................................................................................................... 16
MICROSOFT GROOVE 2007 ................................................................................................................................. 16
   OVERVIEW .............................................................................................................................................................. 16
   COMMUNICATION ................................................................................................................................................... 16
   CONTENT MANAGEMENT AND WORKFLOW CONTROL ........................................................................................ 17
   PRICE AND MAINTENANCE SUPPORT..................................................................................................................... 18
CLOSING AND RECOMMENDATION ................................................................................................................ 18
REFERENCE LIST .................................................................................................................................................. 19
   ACADEMIC SOURCES .............................................................................................................................................. 19
   NON-ACADEMIC SOURCES ..................................................................................................................................... 19




                                                         List of Figures and Tables

Table 1: Default Permissions by Role in Microsoft Office Groove 2007 ……………………………..17/18




                                                                                     -9-
                                      Executive Summary

This report analyzes the usefulness of four major collaboration tools; Wikis and blogs, Google docs and
Spreadsheets, IBM’s Lotus Sametime Unyte, and Microsoft Groove 2007.

                                    Google Docs & Spreadsheets
       Google Docs & Spreadsheets merge word processing, spreadsheets and basic
presentations within an online service that allows you to collaborate with other users. The ability
to import and collaborate on a document, and then publish it to the web or take it back to the
desktop, is a powerful feature offered by Google Docs and Spreadsheets.

                                           Wikis and Blogs
         The use of wikis and blogs has increase in education, medical fields, and in businesses
for collaboration.The features of wikis and blogs include viewing, contributing, and editing
article discussions. Wikis and blogs are easy to use for collaboration. Closed wikis and blogs
will usually be the most effective for small to medium business.

                                   IBM’s Lotus Sametime Unyte
        IBM’s Lotus Sametime Unyte software is its latest and greatest collaboration tool. The
software is designed to synchronize as many as 999 users via web conferencing and instant
messaging. The Sametime Unyte software allows for online web meetings integrating web,
audio, and video conferencing.

                                       Microsoft Groove 2007
       Microsoft Groove 2007 is a fore runner in the field of collaboration. Microsoft Groove
2007 allows great team communication and “enables individuals to work as a team within
collaborative virtual environments. Microsoft Groove 2007 works with Office Groove Server
Relay to keep each team member's copy of the document synchronized.


                                              Recommendation
         The final recommendation for a small to mid-sized business, based on the tools that were
covered, would be Microsoft Office Groove 2007. Groove has a plethora of built-in features to
utilize, low initial start up cost and is low maintenance.




                                                 - 10 -
                                      Introduction

       Businesses rely heavily on teamwork and collaboration for successful operations.
Weather the communication that is utilized is synchronous or asynchronous communication,
businesses still have to come together to get projects done. In the past, businesses spent money
on travel to meet with clients or other co-workers across the country. However, in today’s
questionable economy “companies are aiming to keep costs down and are looking to virtual
worlds to train employees and help them collaborate more effectively” (Anonymous, 2009).
Thanks to the ever growing collaboration software market, companies can cut travel spending
without cutting the benefits of teamwork.

       “Synchronous communication technologies facilitate coordination, afford social
accessibility, and allow for flexible contact at a distance” (Quan-Haase, A, 2008). Some
examples of synchronous communication technologies would include telephone conferencing
and video conferences. However, asynchronous communication does not require that all parties
involved in the communication be present and available at the same time. Examples of
asynchronous communication would include e-mail. According to Otter and Emmit “effective
teams use a balance of synchronous and asynchronous communication” (2007).

        We have prepared this document in an effort to shed some light on just a few of the many
different collaborative tools available to businesses. We will discuss Wikis and Blogs, Google
docs and Spreadsheets, IBM’s Lotus Sametime Unyte software, and Microsoft Groove 2007.
We begin by giving a brief overview of each of the tools mentioned. Then we will discuss the
functions of the tool followed by the strength and weaknesses of each. In the end we hope to
open your eyes to the possibilities for businesses to increase production, save money, as well as
provide customers with a better product.




                       Google Docs and Spreadsheets

       Google Docs & Spreadsheets merge word processing, spreadsheets and basic
presentations within an online service that allows you to collaborate with other users. In addition
Google Docs lets you collaborate with almost anyone who has browser access. Google
Spreadsheets are very useful in that capacity. You may invite other users by email to either view


                                               - 11 -
or edit your spreadsheet. This means you could share a spreadsheet with coworkers in your office
to get their input on a test project (McCracken, 2007).



Functions


        The basic functions provided by Google Docs include a built in chat tool on the right side
of the screen, so you can discuss changes with anyone else who is accessing the spreadsheet at
the moment. It allows you to invite other people to read or edit your document by entering their
e-mail addresses on a form. A toolbar then notifies you if someone is editing a document at the
same time as you are. It also will allow up to 50 people to work on the same spreadsheet at once
(Mendelson, 2006 para 4).



Advantages & Disadvantages

        Some advantages of using Google Docs are it is fast and virtually bug free and also
allows simultaneous collaboration with other users. It is free to use through doc.google.com. The
program has instant publishing to any blog and can now be accessed through cell phones. One
drawback of online applications is any material published, especially sensitive materials, are
stored on Google Servers. This may allow individual(s) access to important documents that
otherwise would never be discovered. Google Docs and Spreadsheets also are not compatible
with Mac user’s Safari browsers (Mendelson, 2006 para 5).

Overall Review


        According to Michael Arrington’s article on the Tech Crunch Website Google is
straightforward in its goal to excel in collaboration and sharing of documents, while agreeing
that desktop office applications will continue to offer superior editing features. The ability to
import and collaborate on a document, and then publish it to the web or take it back to the
desktop, is a powerful feature offered by Google Docs and Spreadsheets (Arrington, 2006 para
4).




                                               - 12 -
                                   Wikis and Blogs


Overview


        The growth of modern technology has lead to the rise and increased use of wikis and
blogs. Wikis and blogs are being used almost universally by a large number of people. Spencer
states (2008), As of April 2007, Technorati (a world known blogging service) is now tracking
over 70 million weblogs, and we’re seeing about 120,000 new weblogs being created worldwide
each day. That’s about 1.4 blogs created every second of every day (para. 2).
The use of wikis and blogs has increase in education, medical fields, and in businesses for
collaboration. Despite its vast use many people do not know what wikis and blogs are. In its
simplest terms Stafford and Webb (2006) defines, “a wiki is a website where users can add,
remove, and edit every page using a web browser“(para. 1). It’s a little harder to define blog
since the term is constantly evolving. Search win development.com (2007) provides a useful
definition of a blog, “a blog (short for weblog) is a personal online journal that is frequently
updated and intended for general public consumption” (para. 1). Wikis and blogs have more in
common than they have different. The essential difference between wikis and blogs is that wikis
allow the development of content specific web sites and blogs are structured in reverse
chronological order. While wikis can be edited to alter the original post, blogs on the other hand
cannot usually change what the contributor originally wrote.

Functions

       The features of wikis and blogs include viewing, contributing, and editing article
discussions. Most wikis and blogs take the form of viewers reading a particular article and then
posting comments. Some wikis and blogs are question and answer where the website revolves
around the topics based on questions that other contributors have posted. Another feature is a
search utility may be included within the website to search for relevant wiki or blog topics.
Another standard blog feature is archives of previous posts. Some blogs and wikis have a
separate web page for each post. This feature enables organizing and linking content within the
same web page or from external sites.

Strengths and Weaknesses


        There are some strengths and weaknesses to using wikis and bogs for collaboration in the
business environment. A strength of wikis and blogs is they are relatively easy to use and are not
very technical. Wikis and blogs are easy to use for collaboration. Murphy explains (2009),

                                               - 13 -
“Users can easily create links to other pages, attachments etc to identify source requirements or
supporting data” (para. 3). Ease of use can also be a disadvantage because it does not allow
versatility with the application. Murphy also states (2009), Because of their simplicity users
might not be able to create content in the manner and format they might like. So for those of you
wanting to develop rich requirements (with images, pictures, use case diagrams etc) this might
not be that easy (para. 4). In many cases it is not possible to add content in any format other than
what’s dictated by the web site. On some wikis and blogs comments are limited to how long
they can be
         Wikis and blogs are vital to keeping contributor and viewers informed. They can be a
source of information. They offer the opportunity for information sharing. Slideshare states
(2005), “Wikis can be used as a source for obtaining information and knowledge, and also as a
method of virtual collaboration, e.g., to share dialogue and information among participants in
group projects, or to allow learners to engage in learning with each other, using wikis as a
collaborative environment to construct their knowledge or to be part of a virtual community of
practice” (p. 4). A weakness is that some of the information may not be reliable and accurate.
Boulos, Maramba and Wheeler states (2006), “With virtually anybody able to alter, edit or
otherwise contribute to collaborative web pages, it can be problematic to gauge the reliability
and accuracy of such resources” (para. 2). Some of the content expressed in wikis and blogs are
just matters of opinion and are not ideas that are fact or have been thoroughly researched.
        A weakness of wikis and blogs is the lack of control over content, however this can also
be perceived as an advantage. In a wiki or blog, anyone can very easily post copyrighted
material without the permission. Another weakness pertaining to posting is the posting of
inappropriate or false content. Users can edit existing content in a way that reduces its accuracy,
or even delete an accurate wiki.

Content Management

        Content management of wikis and blogs can be very difficult. Open (open to posting and
reading from the general public) wikis or blogs are harder to control than closed (restrict access
to a group of members) ones. Closed wikis and blogs will usually be the most effective for small
to medium business, teams, or groups. In some cases small to medium sized businesses, teams,
or groups may require input from the general public and will be better off using an open wiki or
blog. An approach to content management is actively monitoring and moderating posts. In
some cases deleting and reverting back edits is needed. Some wikis software have a protecting
feature which makes posts read-only. Administrators can control who can post and block specific
problematic users and IP addresses. Wiki and blog software packages have built-in
administrator's functionalities to support these tasks. The wiki or blog administrator can enforce,
check, and limit wiki and blog registration and editing privileges to selected and verifiable
groups of users. Posting and/or editing articles on these wikis and blogs will thus be limited to
select, well-known and trustworthy people. The administrator may also require users to create an


                                               - 14 -
online user profile. The administrator can control who has access to read and/or post comments
on the Wiki or blog.

Cost

         The cost of wikis and blogs in most cases are free or inexpensive. The cost of having IT
teams or consultants to host the blog is relatively inexpensive as well. Spencer states (2008),
“It’s a low-cost,” “self-subscribe” blog or wiki that allows users to have a fully functioning site
ready to go within 48 hours. Additionally, everything from set up, design, hosting, IT support is
all taken care of with the one package (para. 11). The price ranges up to $300 dollars for
implementation, IT support, and hosting for wikis and blogs.


                          IBM Lotus Sametime Unyte

Overview
        IBM’s Lotus Sametime Unyte software is its latest and greatest collaboration tool. The
software is designed to synchronize as many as 999 users via web conferencing and instant
messaging. The Sametime Unyte software allows for online web meetings integrating web,
audio, and video conferencing. It’s simple and available where ever and whenever. All you
need to operate the software is a web browser. No onsite software or hardware of any kind is
required. More importantly, it enables employees to collaborate and coordinate from opposite
sides of the globe (Anonymous 3776, 2008).

Functions

        The IBM Lotus Sametime Unyte software offers a few different services. For meetings
companies can subscribe to Unyte Meetings. This particular version offers packages for 15, 25,
999 users all with a different price tag of course. However, it’s still relatively cheap. All
packages are available for monthly or annual subscriptions. The 15 user package is $48 a month,
the 25 user package is $75 a month, and the 999 user package is $99 a month. IBM also offers
pay as you go packages for $0.25 per minute per user. Unyte Meetings offers enhanced
webcasting as well as an integrated toll-free video conferencing feature. Sametime Unyte is also
capable of hosting events such as seminars on the web. The Unyte Events service is ideal for
any company looking to conduct a large online event. The service comes complete with online
invitations, e-mail announcements, and allows for rehearsal as well as offer event feedback. In a
recent article on eWeek IBM’s Lotus Sametime Unyte software was declared the market leader
(Boulton 2009).


                                               - 15 -
Disadvantages

        As great as the Sametime Unyte software is, it does have some down sides. You don’t
get everything in one package to begin with. The Unyte Meetings subscription is totally separate
of the Unyte Events subscription. Also, if you subscribe to the Unyte Meetings you have to pay
an additional fee for the integrated toll-free audio conferencing number.


                             Microsoft Groove 2007

Overview

       Microsoft Groove 2007 is a fore runner in the field of collaboration. Groove allows team
members to share information and work together on projects, even if the individuals are on the
opposite side of the world. Microsoft Groove is great for groups ranging in size, specifically for
groups of two to fifty individuals. Microsoft Groove promotes collaboration within and across all
forms of boundaries and gives power to business teams without sacrificing control. Microsoft
Groove has a number of strengths. A few of these strengths were listed on Microsoft’s website
(2007) as benefits of Microsoft Groove 2007:



              Bring the team, tools, and information together in one place.
              Customize each workspace, or area where you share information and work with
               others, for the team's unique needs.
              Collaborate with colleagues, partners, and customers.
              Stay productive anywhere, online or offline.
              See who's working on what, when (para. 1).

Communication


       Microsoft Groove 2007 allows great team communication and “enables individuals to
work as a team within collaborative virtual environments. Microsoft Office Groove 2007 enables
teams to accomplish collaborative tasks, even when team members work for different
organizations, work remotely, or need to work offline” (Chou, 2006, para. 2). Microsoft Office
Groove 2007 also enables collaboration amongst peers, partners, and customers or contractors all
with one simple product. A very interesting tool that also contributes to communication in
Microsoft Office Groove is the Roles tool. There is a figure below that breaks down the


                                              - 16 -
permissions of these roles. There are three built-in roles, the manager, participant, and a guest.
Table 1 lists some of the default permissions of the built-in roles (Chou, 2006, para. 33).



Table 1: Default Permissions by Role in Microsoft Office Groove 2007
Groove        Manager Role                               Participant Role             Guest Role
Feature

Workspace     Invite, Uninvite, Add tools, Delete        Invite, Add tools            None
              tools, Delete workspaces

Calendar      View, Add, Edit, Delete all entries        View all entries; Add, Edit, View all
                                                         Delete own entries           entries

Discussion    View, Create, Edit, Delete all             View all documents;          View all
              documents                                  Create, Edit, Delete own     documents
                                                         documents

Files         View, Add, Modify, Delete files and        View, Add, Modify files      View files and
              folders; Modify permissions and            and folders; Delete own      folders
              download settings                          files

Pictures      View, Add, Rename, Delete                  View, Add, Rename            View

Notepad       View, Create, Edit, Delete                 View, Create, Edit, Delete View

Sketchpad     View, Create, Edit, Delete                 View, Create, Edit, Delete View



Content Management and Workflow Control

       As Chou (2006) states in his discussion about Microsoft Office Groove, “as team
members collaborate, Microsoft Groove 2007 works with Office Groove Server Relay to keep
each team member's copy of the document synchronized, even if no two users are online at the
same time” (para. 7). Microsoft Office Groove will automatically update your data and
workspaces whenever there are any changes as soon as you reconnect to Microsoft Office
Groove. Microsoft Groove allows teams to spend less time coordinating and trying to establish
who does what with the built-in presence awareness and alerts, so you know who is doing what.



                                                - 17 -
Price and Maintenance Support

        Microsoft Office Groove can be purchased from three different configurations; Office
Live Groove, Microsoft Groove Enterprise Services and Groove Server. For 1-50 users, perhaps
in a small consulting business, just using Office Groove, the initial starting cost is around $230.
For 50-500 users in a mid-sized business environment, most customers will want to start with the
online infrastructure offering, Microsoft Groove Enterprise Services (GES) is a volume licensed
product and you would need to contact Microsoft for a price quote. For an enterprise scale
deployment, say 500-500,000 users, getting the Groove Server onsite is crucial to simplifying the
user deployment. Groove Server is also only available through volume licensing (Abbott, 2007,
para. 2-5). Depending on which form is purchased the amount of IT support needed will vary.
For the small to mid-sized businesses IT help support will vary from no IT support to very
limited IT support.


                         Closing and Recommendation

         The final recommendation for a small to mid-sized business, based on the tools that were
covered, would be Microsoft Office Groove 2007. Groove has a plethora of built-in features to
utilize, low initial start up cost and is low maintenance. Though Wikis and Blogs and Google
Docs and Spreadsheets are free, their overall grade from a business professional stand point is
low. IBM Lotus Sametime Unyte has a relatively low monthly cost for the services that are
provided but it adds up and in the long wrong becomes more expensive. The next step in the
process of obtaining and implementing this software is to purchase it from Microsoft themselves
or a retailer where it is available. After the software is obtained all that is left is to download the
program and application on to a computer.
        The tools we discussed today represent a myriad of options available for companies to
take advantage of, and help them become more efficient, as well as save them some money in the
process. We are not suggesting these to be the superior tools on the market. We just wanted to
highlight the benefits these specific tools can offer. There are so many tools out there its really
up to the consumer to research their options and decide which would be best for them.




                                                 - 18 -
                                    Reference List
                                     Academic Sources


Anonymous (Jan 2009). How Real? Mechanical Engineering, 131,1. Retrieved April 18, 2009,
     from Proquest database.

Otter, A. Emmit,S. (2007). Exploring effectiveness of team communication: Balancing
        synchronous and asynchronous communication in design teams. Engineering
        Construction & Architectural Management, 14,5. Retrieved April 18, 2009, from
        EBSCOhost database.

Quan-Haase, A, Collins, J.(August 2008). 'IM there, but I might not want to talk to you'.
      Information, Communication & Society, 11,4. Retrieved April 18, 2009, from
      EBSCOhost database.



                                  Non-Academic Sources


Abbott (2007, July 30). Do I need Microsoft Office Groove Server? Retrieved March 30, 2009,
       from http://blogs.technet.com/groove/archive/2007/07/30/do-i-need-microsoft-office-
       groove-server.aspx
Anonymous. (2008 , Dec 30). Science Letter. Atlanta, Ga, United States.
Arrington, Michael (2006, Oct 10) Google Docs and Spreadsheet Launches. Retrieved March 30,
       2009 from www.techcrunch.com/2006/10/10/google-docs-spreadsheets-launches
Boulos, M.N., Maramba, I., Wheeler S. (2006). Wikis, Blogs, and Podcasts. Retrieved March 29,
2009
       from,
       http://www.pubmedcentral.nih.gov/articlerender.fcgi?tool=pubmed&pubmedid=1691177
       9

Boulton, C. (2009, January 5). Web Conferencing Fills Void in Tight Times. eWeek , pp. 14-16.
Chou, Yung (2006, October). Get into the Groove: Solutions for Secure and Dynamic
      Collaboration. Retrieved March 30, 2009, from http://technet.microsoft.com/en-
      us/magazine/2006.10.intothegroove.aspx
IBM Lotus Sametime Unyte Web Conferencing Services. (2009). Retrieved 3 30, 2009, from IBM
      Lotus Sametime Unyte: Online Meeting, Web Conferencing, Web Meetings, Web
      Events, Webinars: https://www.webdialogs.com/


                                              - 19 -
Mendelson, Edward (2006, Oct 17) Google Docs and Spreadsheets at a Glance. Retrieved
      March 30, 2009 from www.pcmag.com/article2/0,1759,2032344,00.asp
McCracken, Harry (2007, Sept 17) First Look: Google Docs now with presentations. Retrieved
      March 30,      2009 from blogs.pcworld.com/techlog/archives/005448.html
Microsoft (2007). Microsoft Office Groove 2007 Top 10 Benefits. Retrieved March 30, 2009,
      from http://office.microsoft.com/en-us/groove/HA101650231033.aspx


Murphy, G. (2009). Requirements Management. Retrieved March 29, 2009 from,
      http://www.communities.hp.com/online/blogs/requirementsmanagement/archive/2009/02
      /10/wikis-for-requirements.aspx

Searchwindevelopement.com. (2009) Blog. Retrieved March 28, 2009 from,
      http://searchwindevelopment.techtarget.com/sDefinition/0,,sid8_gci214616,00.html

Slideshare.(2005) Wikis, Blogs, and Podcasts. Retrieved March 29, 2009 from,
       http://www.slideshare.net/timbuckteeth/wikis-blogs-and-podcasts-presentation

Spencer, C. (2008) UoM Blogs and Wikis. Retrieved March 29, 2009 from,
      http://ausweb.scu.edu.au/aw08/papers/edited/spencer/paper.html

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