Monthly Income and Outcoming Bill Management by aac21413

VIEWS: 0 PAGES: 23

More Info
									                                                                 France Telecom Group KPIs
Page        Entity      Sheet                            Action         Topic
 1                      Home page                 Print all    Print
 2                      Glossary                    GO!        Print

  3         Group       Key figures                GO!         Print    Revenues, GOM, Capex
  4                     Revenues                   GO!         Print    Personal, Home, Enterprise, Directories, Group, Impact on comparable basis
  5                     Revenues in % of change    GO!         Print    Personal, Home, Enterprise, Directories, Group
  6                     Costs                      GO!         Print    Revenues, Commercial & non-commercial expenses, Labour & non-labour costs, GOM
  7                     GOM                        GO!         Print    Personal, Home, Enterprise, Directories, Group
  8                     Capex                      GO!         Print    Personal, Home, Enterprise, Directories, Group
  9                     Headcount                  GO!         Print    France (FTSA & subsidiaries), International, Group - end of period

 10       Personal      Customers                  GO!         Print    Customer base by country, MVNOs
 11                     Broadband                  GO!         Print    Broadband customer base , % coverage 3G/edge
 12                     Revenues                   GO!         Print    Revenues in major markets (o/w FR, UK, SP, PL, ROW)
 13                     Network ARPU revenue       GO!         Print    Network ARPU revenue in major markets (o/w FR, UK, SP, PL, ROW)
 14                     Non-voice revenues         GO!         Print    Non-voice service revenues as a % of network revenues in major markets
 15                     Churn & SAC & SRC          GO!         Print    Churn, SACs & SRCs in France, UK and Spain
 16                     ARPU                       GO!         Print    ARPU in major markets
 17                     AUPU & market share        GO!         Print    AUPU and volume market share in major markets

 18         Home        Number of lines            GO!         Print    Number of lines (FR, Poland, ROW)
 19                     Revenues                   GO!         Print    Revenues in France (with details), Poland, ROW (ow UK, SP, NL)
 20                     Internet customers         GO!         Print    Internet customers (FR, Europe, ROW)
 21                     Internet services          GO!         Print    IPTV,VoIP, Livebox, ADSL market share (FR, PL,Europe)
 22                     ARPU & FTTH                GO!         Print    Home ARPU in FR, internet ARPU in key markets, Home voice and FTTH in FR

 23      Enterprise     Revenues & KPIs            GO!         Print    Revenues, PSTN, Permanent access to data network & BEW end users (FR), IPVPN access (FR,
                                                   GO!         Print
Last update: August 2nd, 2007




      France Telecom Investor Relations                     9cae3c34-d7a3-4de9-ab7d-ca5751d0088c.xls - Home Page                                   4/13/2011 - 1/23
Glossary

ARPU – PCS segment): revenues of the network generated over the last twelve months (excluding revenues from mobile virtual network operators – MVNO) divided by the weighted average number of customers over the same period. / HCS segment: average monthly revenues on
the basis of the last twelve months divided by the weighted average number of customers over the same period. / internet: connectivity revenues divided by the weighted average number of Internet customers during the same period.
AUPU – Orange AUPU (PCS segment): total minutes used over the preceding 12 months (outgoing, incoming and roaming calls, excluding the traffic of Mobile Virtual Network Operators) divided by the weighted average number of customers over the same period. AUPU is
expressed in minutes as a monthly usage per customer.
CAPEX: capital expenditures on tangible and intangible assets excluding GSM and UMTS licenses and excluding investments through finance lease.
Commercial expenses: external purchases including purchase of handsets and other products sold, retail fees and commissions and advertising, sponsoring and brandcosts
Churn rate: total number of customers who disconnect or are considered to have disconnected from its network, voluntarily or involuntarily (excluding money-back return and fraudulent connections) for the previous 12 months divided by the weighted average number of customers
Data on a comparable basis (cb): data presented with comparable methods, consolidation and exchange rates are presented for the preceding period.
French Retail ADSL Market Share (ARCEP definition): starting from 1Q06, quarterly French ADSL market share presentation will be based on ARCEP High-speed Internet Observatory methodology. Until the end of 2005, the figures published by France Telecom covered
intermediate markets (such as private networks for business companies and “Turbo DSL” offers) that did not automatically resulted in high-speed subscriptions on the retail market. They also included ADSL access not used for Internet connection (MaLigne TV and MaLigne Visio Mono-
play offers without high-speed Internet access).
From 1Q06, estimation of total ADSL market figures published by France Telecom will be built by adding up to France Telecom ADSL access on the retail market (excluding monoplay usage without high-speed Internet access), the unbundling and ADSL wholesale offers sold to third
party operators and Internet access providers (IAPs). This estimation is very close to ARCEP publications based on data received from major IAPs.

GOM (Gross Operating Margin): revenues less external purchases, other operating expenses (net of other operating income) and labour expenses. Labour expenses presented in GOM do not include employee profit-sharing or share-based compensation.
Impact of Pages Jaunes disposal on consolidated accounts: in accordance with International Accounting Standards (IFRS 5), an entity shall classify an activity as a non-current asset held for sale, if its carrying amount will be recovered principally through a sale transaction rather
than through continuing use. The directory activity of France Telecom corresponds to this definition, as an active programme for the finalization of the disposal of Pages Jaunes Group to KKR existed at closing date. Therefore, the assets, liabilities, cumulative revenues and expenses
of PagesJaunes Group are presented separately from those corresponding to the activities held and used by France Telecom as if Pages Jaunes Group was not consolidated any more. In accordance with IAS, this format of presentation is used both for the financial data of the current
accounting period and for the data of the previous accounting periods provided for comparison. Furthermore, the information presented on the face of the simplified consolidag this eight-month period.ments
Similar

IT&N costs: external purchases including service fees and interoperator costs, outsourcing fees relating to technical operation, and maintenance and IT expenses

Labour expenses: wages and employees benefit expenses excluding employee profit sharing and share based compensation costs – net of capitalized costs.
Market Share of fixed line telephony in France: calculation based on traffic on the network or interconnected to the network of France Telecom.
Non labour expenses: operating expenses excluding labour expenses. Operating expenses excluding labour expenses included in the calculation of GOM, include external purchases and other operating expenses (net of other operating income). Non labour expenses are net of
capitalized costs.
Number of employees (active employees at end-of-period): number of persons working on the last day of the period, including both permanent and fixed-term contracts.

OPEX: operating expenses included in the determination of the GOM include labour expenses and non labour expenses.
Personal churn rate (PCS segment): total number of customers who disconnect or are considered to have disconnected from its network, voluntarily or involuntarily (excluding money-back return and fraudulent connections) for the previous 12 months divided by the weighted
average number of customers over the same period.
- For Personal UK, migrations between contract and prepaid products are included in individual product churn but not in overall churn. Disconnections occurring either during the money-back guaranteed 14-days trial period or due to fraudulent connections are not included in churn.
Prepaid customers are considered churned if they have not made any outgoing calls or received less than 4 incoming calls in the last 3 months.
- For Personal France, churn includes migrations between contract and prepaid products and those customers upgrading their handsets via an indirect channel as well as prepaid customers are treated as having churned after eight months if they do not recharge their account during
this eight-month period.
Personal network revenues (PCS segment): network revenues represent the revenues (voice, data and SMS) generated by the use of the wireless network. It includes the revenues generated by incoming and outgoing calls, network access fees, roaming revenues from customers
of other networks, revenues from value-added services and revenues from mobile virtual network operators (MVNO). It represents the recurring income most relevant to the wireless business and is directly correlated with the business indicators.
Personal non-voice service revenues (PCS segment): revenues from non-voice services equal network revenues, excluding revenues generated by voice (excluding MVNO revenues). For example, they include the revenues generated by sending SMS (text messages), MMS
(multimedia messages), data (WAP, GPRS and 3G) and content revenues from customers (downloading ring tones, sports results, etc.)
SACs (Subscriber Acquisition Costs): for PCS segment: Sum of the acquisition costs for the handsets sold and the commissions paid to retailers from which are deducted the revenues received from the sale of handsets, for each new customer.
SRCs (Subscriber Retention Costs): for PCS segment: sum of the acquisition costs for the handset sold and the commission paid to retailers from which are deducted the revenues received from the sale of handset for each customer renewing his contract.
Statutory figures: statutory figures mean data before elimination of inter-segment transactions.
  Home Page

Home page




         France Telecom Investor Relations                                                                              9cae3c34-d7a3-4de9-ab7d-ca5751d0088c.xls - Glossary                                                                                             4/13/2011 - 2/23
Group key figures - EUR Mn (**)                    1Q05 cb*   1Q06     2Q05 cb*   2Q06       3Q05 cb*       3Q06       4Q05cb*           4Q06     FY05cb*    FY06     1Q06cb*    1Q07     2Q06cb*       2Q07
Revenues                                             12,365   12,616     12,690    12,755       12,915       13,070       13,136         13,262     51,105   51,702     12,617   12,844     12,805       13,068

Gross Operating Margin (*)                            4,593    4,590      5,152     4,668         5,061       4,884         4,232         4,397     19,039   18,539      4,566    4,657      4,670        4,759
In % of revenues                                      37.1%    36.4%      40.6%     36.6%         39.2%       37.4%         32.2%         33.2%      37.3%    35.9%      36.2%    36.3%      36.5%        36.4%

Capex                                                 1,239    1,387      1,708     1,660         1,550       1,520         2,006         2,165      6,503    6,732      1,387    1,232      1,666        1,735
In % of revenues                                      10.0%    11.0%      13.5%     13.0%         12.0%       11.6%         15.3%         16.3%      12.7%    13.0%      11.0%     9.6%      13.0%        13.3%
Click on 2004 for the full document
  data since 2004         data since        Home
  or including PJ           2006


(*) See glossary
(**) PJ excluded since 1Q06




        France Telecom Investor Relations                                     9cae3c34-d7a3-4de9-ab7d-ca5751d0088c.xls - G-Key figures                                                      4/13/2011 - 3/23
Revenues by segment -Statutory (*)- EUR Mn             1Q05 cb*    1Q06     2Q05 cb*     2Q06      3Q05 cb*     3Q06      4Q05 cb*    4Q06      FY05 cb*   FY06     1Q06cb*    1Q07     2Q06cb*    2Q07     H106 cb*       H107
Personal                                                  6,178     6,633      6,480      6,796        6,806      7,146      6,916      7,170     26,381   27,745     6,643     6,931     6,830     7,175      13,473      14,107
   Personal - France                                      2,324     2,391      2,405      2,432        2,500      2,529      2,551      2,530      9,780    9,882     2,391     2,388     2,433     2,441       4,824       4,828
   Personal - UK                                          1,376     1,444      1,431      1,426        1,499      1,491      1,543      1,514      5,850    5,874     1,478     1,489     1,446     1,526       2,924       3,015
   Personal - Spain (*2)                                    753       803        809        830          859        882        800        839      3,222    3,353       803       821       830       854        1633        1676
   Personal - Poland                                        375       452        402        469          423        510        450        504      1,650    1,934       446       479       486       516         932         995
   Personal - Rest of World                               1,394     1,592      1,485      1,691        1,584      1,804      1,624      1,832      6,086    6,920     1,573     1,801     1,688     1,891       3,261       3,692
   Eliminations                                             -44       -49        -52        -52          -59        -69        -51        -49       -207     -218       -48       -47       -52       -53        -100         -99
Home                                                      5,674     5,562      5,715      5,565        5,723      5,620      5,819      5,740     22,931   22,487     5,597     5,574     5,626     5,594      11,223      11,168
   Home - France                                          4,420     4,347      4,470      4,367        4,446      4,403      4,499      4,539     17,835   17,657     4,367     4,405     4,375     4,433       8,742       8,838
         ow consumer services                             2,382     2,358      2,424      2,362        2,418      2,408      2,407      2,425      9,631    9,552     2,352     2,370     2,356     2,342       4,709       4,712
         ow carrier services                              1,400     1,384      1,382      1,389        1,579      1,539      1,452      1,464      5,812    5,776     1,465     1,483     1,467     1,521       2,932       3,004
         ow other Home revenues in France (4)               638       606        665        616          449        456        641        651      2,392    2,329       550       552       552       569        1102        1121
   Home - Poland                                            827       787        811        756          791        742        818        763      3,246    3,048       776       707       785       714        1561        1421
   Home - Rest of the World                                 466       470        472        489          528        526        554        520      2,019    2,005       497       517       511       511        1008        1029
   Eliminations                                             -38       -42        -37        -48          -42        -51        -52        -82       -169     -223       -43       -55       -46       -65         -88        -120
Enterprise                                                2,049     1,919      2,047      1,901        1,924      1,852      2,027      1,979      8,046    7,652     1,928     1,890     1,917     1,910       3,845       3,800
   Business Network Legacy (5)                            1,282     1,085      1,217      1,015        1,111        970      1,117        993      4,727    4,063      1074       944      1006       913        2080        1857
   Advanced Business network (6)                            395       455        423        467          427        476        449        481      1,694    1,879       444       477       456       485         900         962
   Extended Business Services (7)                           169       182        190        202          176        206        217        246        752      836       231       259       246       278         477         538
   Other Business Services (8)                              202       198        217        216          210        201        243        259        872      874       179       209       209       234         388         443
Directories                                                 200       209        282        303
Eliminations - PagesJaunes included                      -1,558    -1,511     -1,579     -1,523
Total Group - PagesJaunes included                       12,542    12,813     12,945     13,042

Total eliminations                                       -1,536    -1,498     -1,552      -1,507      -1,538     -1,548     -1,626     -1,628     -6,253   -6,182     -1,551   -1,551     -1,568   -1,611      -3,119          -3,162
Total Revenues                                           12,365    12,616     12,690     12,755      12,915     13,070      13,136     13,262     51,105   51,702    12,617    12,844    12,805    13,068      25,422      25,913
Click on 2004 for the full document

Impact on comparable basis revenues (*)                1Q05 cb*                                    3Q05 cb*                                     FY05 cb*            1Q06cb*                                 1H06cb*
Acquisitions                                                818                                          939                                       2,978                104                                       201
Divestitures                                                -42                                           -3                                         -70                -38                                       -75
Forex                                                       146                                          -17                                         115                -56                                       -52
Others                                                        0                                            0                                           0                -10                                       -23


 data since           data since           Home Page


(*) See glossary
(*2) Amena was consolidated in France Telecom as of November, 2005
(*3) Exit of "Bill & Keep" for Orange France
(*4) including services to other business segments, Operator Information Services, equipment sales and leasing and customer assistance services
                                                      as
(*5) includes all PSTN voice offers (access & traffic)
 well as Data Legacy offers (Leased Lines, Frame Relay, X25, …)
(*6) includes IP based and DSL offers (voice anddata) and all nomadism offers (such as Business Everywhere).
(*7) includes integration services, professionalservices, platform services (including IT) and IP telephony.
(*8) includes mainly broadcast and equipment services.




       France Telecom Investor Relations                                               9cae3c34-d7a3-4de9-ab7d-ca5751d0088c.xls - G-Revenues                                                                4/13/2011 - 4/23
Revenues by segment - yoy change in cb*              1Q06/1Q05 2Q06/2Q05 1H06/1H05 3Q06/3Q05 4Q06/4Q05 2H06/2H05 FY06/FY05                 1Q07/1Q06 2Q07/2Q06 1H07/1H06
Personal                                                   7.4%         4.9%         6.1%         5.0%          3.7%      4.3%     5.2%         4.3%      5.1%          4.7%
   Personal - France                                       2.9%         1.1%         2.0%         1.2%         -0.8%      0.2%     1.0%        -0.1%      0.3%          0.1%
   Personal - UK                                           4.9%        -0.3%         2.2%        -0.6%         -1.9%     -1.3%     0.4%         0.8%      5.5%          3.1%
   Personal - Spain (*2)                                   6.6%         2.6%         4.5%         2.6%          4.9%      3.7%     4.1%         2.3%      3.0%          2.6%
   Personal - Poland                                      20.4%        16.7%        18.5%        20.5%         12.0%     16.2%    17.2%         7.4%      6.2%          6.8%
   Personal - Rest of World                               14.3%        13.9%        14.1%        13.9%         12.8%     13.4%    13.7%        14.5%     12.0%         13.2%
                    Eliminations
Home                                                      -2.0%        -2.6%        -2.3%         -1.8%        -1.3%      -1.6%    -1.9%       -0.4%     -0.6%         -0.5%
   Home - France                                          -1.7%        -2.3%        -2.0%         -1.0%         0.9%       0.0%    -1.0%        0.9%      1.3%          1.1%
       ow consumer services                               -1.0%        -2.6%        -1.8%         -0.4%         0.7%       0.2%    -0.8%        0.8%     -0.6%          0.1%
       ow carrier services                                -1.2%         0.5%        -0.3%         -2.5%         0.9%      -0.9%    -0.6%        1.2%      3.7%          2.5%
       ow other Home revenues in France (3)               -5.1%        -7.2%        -6.2%          1.6%         1.5%       1.6%    -2.6%        0.5%      3.1%          1.8%
   Home - Poland                                          -4.8%        -6.7%        -5.7%         -6.2%        -6.8%      -6.5%    -6.1%       -8.9%     -9.0%         -9.0%
   Home - Rest of the World                                1.0%         3.7%         2.3%         -0.4%        -6.1%      -3.3%    -0.7%        4.1%     -0.1%          2.0%
                    Eliminations
Enterprise                                                -6.3%        -7.1%        -6.7%        -3.7%         -2.3%      -3.0%    -4.9%       -2.0%     -0.4%         -1.2%
   Business Network Legacy (4)                           -15.4%       -16.6%       -16.0%       -12.7%        -11.1%     -11.9%   -14.0%      -12.1%     -9.3%        -10.7%
   Advanced Business network (5)                          15.1%        10.4%        12.6%        11.4%          7.2%       9.2%    10.9%        7.5%      6.4%          6.9%
   Extended Business Services (6)                          7.4%         6.5%         6.9%        17.2%         13.0%      14.9%    11.2%       12.4%     13.1%         12.8%
   Other Business Services (7)                            -2.1%        -0.3%        -1.1%        -4.2%          6.5%       1.6%     0.3%       16.9%     12.0%         14.3%
Directories                                                4.7%         7.6%         6.4%

Total Group - PagesJaunes included                         2.2%         0.7%         1.4%
Total Group                                                2.0%         0.5%         1.3%          1.2%         1.0%      1.1%     1.2%           1.8%    2.1%          1.9%
Click on 2004 for the full document

 data since        data since            Home Page


(*) See glossary
(*2) Amena was consolidated in France Telecom as of November, 2005
(*3) including services to other business segments, Operator Information Services, equipment sales and leasing and customer assistance services
(*4) includes all PSTN voice offers (access & traffic) as well as Data Legacy offers (Leased Lines, Frame Relay, X25, …)
(*5) includes IP based and DSL offers (voice and data) and all nomadism offers (such as Business Everywhere).
(*6) includes integration services, professional services, platform services (including IT) and IP telephony.
(*7) includes mainly broadcast and equipment services.




     France Telecom Investor Relations                       9cae3c34-d7a3-4de9-ab7d-ca5751d0088c.xls - G-Rev % change                                   4/13/2011 - 5/23
Group costs - EUR Mn                          1Q05 cb*   1Q06 2Q05 cb*       2Q06    3Q05cb*         3Q06    4Q05cb*           4Q06    FY05 cb*   FY06      1Q06cb*    1Q07    2Q06cb*        2Q07
Revenues                                        12,365    12,616 12,690       12,755   12,915         13,070   13,136           13,262   51,105    51,702     12,617    12,844   12,805        13,068

Non labour expenses (*)                          5,481    5,806   5,391        5,921       5,822       6,165       6,778        6,680    23,470   24,571       5,809    5,930      5,940           6,139
 Commercial expenses (*)                         1,664    1,810   1,658        1,731       1,690       1,958       2,245        2,281     7,258    7,780       1,824    1,769      1,740           1,899
  In % of revenues                               13.5%    14.3%   13.1%        13.6%       13.1%       15.0%       17.1%        17.2%    14.2%     15.0%      14.5%     13.8%      13.6%           14.5%
  Other external expenses (*)                    3,817    3,996   3,733        4,190       4,132       4,207       4,533        4,399    16,212   16,791       3,986    4,161      4,200           4,239
  In % of revenues                               30.9%    31.7%   29.4%        32.8%       32.0%       32.2%       34.5%        33.2%    31.7%     32.5%      31.6%     32.4%      32.8%           32.4%
    o/w IT&N and interconnect cost (*)           2,466    2,628   2,559        2,660       2,749       2,708       2,597        2,744    10,372   10,741       2,621    2,596      2,662           2,620
    in % of revenues                             19.9%    20.8%   20.2%        20.9%       21.3%       20.7%       19.8%        20.7%    20.3%     20.8%      20.8%     20.2%      20.8%           20.0%
    o/w property & general expenses,
    other and capitalized cost                   1,350    1,369   1,173        1,529       1,382       1,499       1,934        1,654     5,841    6,051       1,365    1,565      1,538           1,619
    in % of revenues                             10.9%    10.8%    9.2%        12.0%       10.7%       11.5%       14.7%        12.5%    11.4%     11.7%      10.8%     12.2%      12.0%           12.4%

Labour expenses (*)                              2,291    2,220   2,147        2,166       2,032       2,021       2,126        2,185     8,596    8,592       2,242    2,256      2,195           2,171
In % of revenues                                 18.5%    17.6%   16.9%        17.0%       15.7%       15.5%       16.2%        16.5%    16.8%     16.6%      17.8%     17.6%      17.1%           16.6%

GOM                                              4,593    4,590   5,152        4,668       5,061       4,884       4,232        4,397    19,039   18,539       4,566    4,657      4,670           4,759

Click on 2004 for the full document
 data since        data since     Home Page
   2004              2006

(*) See glossary
All data are excluding PJ since Q106




       France Telecom Investor Relations                                  9cae3c34-d7a3-4de9-ab7d-ca5751d0088c.xls - G-Costs                                                    4/13/2011 - 6/23
GOM (*) by segment - EUR Mn                    1H05 cb*    1H06      2H05 cb*     2H06      FY05 cb*     FY06         1H06 cb*   1H07
Personal                                          4,728      4,884      4,714       4,802       9,441         9,686      4,788    4,974
in % of revenues                                  37.3%      36.4%       34.4%      33.5%       35.8%         34.9%      35.5%    35.3%
    France                                        1942       1934        1693        1897       3,635         3,831      1,903    1,943
    in % of revenues                              41.1%      40.1%       33.5%      37.5%       37.2%         38.8%      39.5%    40.2%
    UK                                              764        765        893         610       1,657         1,374        779     712
    in % of revenues                              27.2%      26.6%       29.3%      20.3%       28.3%         23.4%      26.6%    23.6%
    Spain                                           507        489        495         443       1,002          932         432     393
    in % of revenues                              32.5%      30.0%       29.8%      25.7%       31.1%         27.8%      26.5%    23.5%
    Poland                                          305        299        319         392         624          691         303     383
    in % of revenues                              39.2%      32.5%       36.6%      38.7%       37.8%         35.7%      32.5%    38.5%
    Rest of World                                 1209       1397        1314        1460       2,523         2,857      1,371    1,544
    in % of revenues                              42.0%      42.5%       41.0%      40.2%       41.5%         41.3%      42.0%    41.8%


Home                                              4,070      3,542      3,637       3,723       7,706         7,265      3,701    3,795
in % of revenues                                  35.7%      31.8%       31.5%      32.8%       33.6%         32.3%      33.0%    34.0%
    France                                        3,172      2,683      2,798       2,967       5,970         5,650      2,836    3,129
    in % of revenues                              35.7%      30.8%       31.3%      33.2%       33.5%         32.0%      32.4%    35.4%
    Poland                                          773        743        681         688       1,453         1,430        752     584
    in % of revenues                              47.2%      48.2%       42.3%      45.7%       44.8%         46.9%      48.1%    41.1%
    Rest of World                                   125        116        158          68         283          185         113      82
    in % of revenues                              13.4%      12.1%       14.6%       6.5%       14.0%          9.2%      11.2%     8.0%


Enterprise                                          950        833        946         757       1,897         1,590        749     648
in % of revenues                                  23.2%      21.8%       24.0%      19.8%       23.6%         20.8%      19.5%    17.0%
Directories                                         204        209
in % of revenues                                  42.4%      40.8%


Total Group PJ included                           9,950      9,467
    in % of revenues                              39.0%      36.6%
Total Group                                       9,746      9,258      9,293       9,281     19,039         18,539      9,236    9,416
in % of revenues                                  38.9%      36.5%       35.7%      35.2%       37.3%         35.9%      36.3%    36.3%
Click on 2004 for the full document

 data since        data since      Home Page


(*) See glossary




      France Telecom Investor Relations                   9cae3c34-d7a3-4de9-ab7d-ca5751d0088c.xls - G-GOM                                4/13/2011 - 7/23
Capex (*) by segment - EUR Mn                1H05 cb*   1H06   2H05 cb*      2H06   FY05 cb*         FY06       1H06 cb*   1H07
Personal                                        1,618    1,586    1,935       1,995    3,553          3,581        1,527    1,537
in % of revenues                                12.8%    11.8%      14.1%       13.9%      13.5%       12.9%       11.3%    10.9%
    France                                       523       486       423         525         946       1,011        427       382
    in % of revenues                            11.1%    10.1%       8.4%       10.4%        9.7%      10.2%        8.9%     7.9%
    UK                                           250       256       334         225         584         481        260       191
    in % of revenues                             8.9%     8.9%      11.0%        7.5%      10.0%        8.2%        8.9%     6.3%
    Spain                                        193       184       356         369         549         554        184       226
    in % of revenues                            12.3%    11.3%      21.5%       21.5%      17.0%       16.5%       11.3%    13.5%
    Poland                                       141       113       178         168         319         281        115       133
    in % of revenues                            18.2%    12.3%      20.4%       16.6%      19.4%       14.5%       12.3%    13.4%
    Rest of World                                511       546       644         708       1,156       1,254        540       604
    in % of revenues                            17.8%    16.6%      20.1%       19.5%      19.0%       18.1%       16.6%    16.4%


Home                                            1,153    1,261     1,439       1,460       2,592       2,721       1,326    1,232
in % of revenues                                10.1%    11.3%      12.5%       12.9%      11.3%       12.1%       11.8%    11.0%
    France                                       868       918       961       1,010       1,829       1,928        978       917
    in % of revenues                             9.8%    10.5%      10.7%       11.3%      10.3%       10.9%       11.2%    10.4%
    Poland                                       148       187       315         302         463         489        189       199
    in % of revenues                             9.0%    12.1%      19.6%       20.1%      14.3%       16.1%       12.1%    14.0%
    Rest of World                                137       156       164         148         301         304        159       117
    in % of revenues                            14.6%    16.3%      15.2%       14.1%      14.9%       15.2%       15.7%    11.4%


Enterprise                                       176       200       186         230         362         430        200       198
in % of revenues                                 4.3%     5.2%       4.7%        6.0%        4.5%       5.6%        5.2%     5.2%
Directories                                         6        8
in % of revenues                                 1.1%     1.6%


Total Group PJ included                         2,953    3,055
in % of revenues                                11.6%    11.8%
Total Group                                     2,947    3,047     3,556       3,685       6,503       6,732       3,053    2,967
in % of revenues                                11.8%    12.0%      13.7%       14.0%      12.7%       13.0%       12.0%    11.4%
Click on 2004 for the full document

 data since        data since    Home Page


(*) See glossary




      France Telecom Investor Relations                    9cae3c34-d7a3-4de9-ab7d-ca5751d0088c.xls - G-Capex                       4/13/2011 - 8/23
Headcount, End of Period (*)               Mar-05cb*    Mar-06   Jun-05cb*     Jun-06   Sep-05cb*         Sep-06   Dec-05 cb*          Dec-06     Mar-06cb*    Mar-07 Jun-06 cb*      Jun-07
FTSA                                         109,628     105,855   108,845      104,670   107,781          103,205    107,875            99,902     106,876     100,181  105,680        99,279
French Subsidiaries                             9,135      9,125      8,942       9,090      9,191           8,909      9,580             8,986        9,509      8,862    9,495         8,820
Total France                                 118,763     114,980   117,787      113,760   116,972          112,114    117,455           108,888     116,385     109,043  115,175       108,099

International                                 82,693     81,341     81,360       81,168        82,824       82,140            82,942    82,148       82,978     82,271    82,857        82,018
Total                                        201,456    196,321    199,147      194,928       199,796      194,254           200,397   191,036      199,363    191,314   198,032       190,117

Click on 2004 for the full document

 data since     data since     Home Page


(*) See glossary
Reported excluding PJ since Q106




      France Telecom Investor Relations                             9cae3c34-d7a3-4de9-ab7d-ca5751d0088c.xls - G-Headcount                                                4/13/2011 - 9/23
Personal customers - ' 000                    1Q05         2Q05        3Q05        4Q05           1Q06           2Q06          3Q06            4Q06         1Q07        2Q07
France (*)                                     21,305       21,440      21,673      22,430         22,458         22,390        22,543          23,268        23,226      23,403
    o/w contract customers                     12,985       13,220      13,507      13,855         13,944         14,076        14,352          14,714        14,843      15,050
    o/w prepaid customers                       8,321        8,220       8,166       8,575          8,514          8,314         8,190           8,554         8,383       8,353
UK                                             14,334       14,459      14,479      14,858         14,958         14,951        15,140          15,333        15,096      15,165
    o/w contract customers                      4,815        4,925       4,942       4,978          4,898          4,731         4,918           4,968         4,970       5,183
    o/w prepaid customers                       9,519        9,534       9,537       9,880         10,060         10,220        10,222          10,365        10,127       9,982
Spain (*2)                                                                          10,301         10,534         10,664        10,837          11,114   (*6) 11,058 (*7) 10,692
    o/w contract customers                                                           4,997          5,106          5,149         5,223           5,420         5,464       5,621
    o/w prepaid customers                                                            5,304          5,427          5,514         5,614           5,695         5,594 (*7) 5,071
Poland                                           8,021       8,634       9,134       9,919         10,419         11,127        11,738          12,521        12,781      13,056
    o/w contract customers                       3,435       3,639       3,822       4,035          4,203          4,363         4,603           4,803         4,987       5,189
    o/w prepaid customers                        4,586       4,995       5,312       5,884          6,216          6,763         7,135           7,719         7,794       7,867

Belgium                                          2,849       2,868       2,887       2,913           2,956          3,020         3,081          3,139        3,165       3,200
Bostwana                                           190         196         228         296             327            354           404            436          447         471
Cameroon                                           775         827         889         970           1,059          1,112         1,193          1,353        1,460       1,628
Ivory Coast                                        895       1,048       1,120       1,267           1,344          1,519         1,633          1,752        1,888       2,093
Denmark
Egypt (consolidated at 71.25%)                   3,156       3,680       4,271       4,771           4,963          5,152         5,776          6,603        7,601      (*8) nd
Equatorial Guinea (consolidated at 40%)                                                                 41             44            49             57           63           73
Jordan                                              198         217        246         300             344            409         1,220          1,405        1,545       1,668
Madagascar                                          181         214        256         307             348            421           516            644          729         880
Mali                                                166         184        506         584             691            856           976          1,165        1,335       1,501
Mauritius Island (consolidated at 40%)              161         155        155         171             179            182           182            192          197         199
Moldava                                             513         546        602         659             690            728           797            874          915         995
Netherlands                                       1,716       1,783      1,849       1,914           1,904          1,996         2,012          2,047        2,081       2,148
Republic of Dominicana                              773         841        925       1,014           1,114          1,222         1,314          1,513        1,664           nd
Romania                                           5,290       5,724      6,219       6,823           7,107          7,212         7,493          8,043        8,271       8,572
Senegal                                        (*3) 361    (*3) 376        919       1,050           1,243          1,467         1,756          2,087        2,454       2,401
Slovakia                                          2,385       2,394      2,433       2,519           2,519          2,553         2,601          2,691        2,709       2,702
Switzerland                                       1,126       1,152      1,190       1,249           1,269          1,285         1,339          1,395        1,416       1,441

Total ROW                                       20,734      22,206      24,695      26,807          28,098         29,532        32,341         35,397       37,942      40,227
    o/w contract customers                       6,287       6,574       6,854       7,267           7,442          7,745         8,131          8,641        8,886       8,946
    o/w prepaid customers                       14,447      15,632      17,839      19,540          20,656         21,788        24,211         26,756       29,055      31,281

Total Personal customers                        64,394      66,740      69,981      84,315          86,466         88,664        92,598         97,633     100,103      102,543
    o/w total contract customers                27,522      28,358      29,125      35,132          35,593         36,064        37,227         38,545      39,150       39,989
    o/w total prepaid customers                 36,872      38,381      40,854      49,183          50,873         52,599        55,371         59,089      60,953       62,554

Click on 2003 for the full document
MVNOs customers - ' 000                       1Q05         2Q05        3Q05        4Q05           1Q06           2Q06          3Q06            4Q06        1Q07        2Q07
France                                               17           32          88      184             259            431          617             841        1,001       1,114
Other countries                                      na           na          na        na             na             na            na              na          na          na
Click on 2004 for the full document

  data since       data since         Home

(*) Excluding MVNO
(*2) Amena was consolidated in France Telecom as of November, 2005
(*3) Sonatel Mobiles (Senegal) & Ikatel (Mali) were consolidated on a proportionately basis at 42.33%
(*4) Optimus was consolidated at 20.2%
(*5) Jordan previously consolidated at 40% is fully integrated as of July 1st, 2006
(*6) Including 170k Euskatel customers remaining on Orange network
(*7)Cleaning of the prepaid customer base by 500k in Q207
(*8) Mobinil will publish on the 5th of august


       France Telecom Investor Relations                                              9cae3c34-d7a3-4de9-ab7d-ca5751d0088c.xls - P-Customers                                       4/13/2011 - 10/23
Personal broadband customers - ' 000          1Q05       2Q05       3Q05        4Q05          1Q06        2Q06      3Q06     4Q06     1Q07      2Q07
France                                            52        182        424       1,040         1,506       1,903     2,522    3,595    4,376     5,221
UK                                                36         92        158         306           425         526       728      931    1,139     1,368
Spain (*)                                                                           77           123         173       242      422      695       925
Poland                                                         3          10        19            29          43        61       81      105       131
ROW                                                  5        42          61       124           161         279       343      742      922     1,295
  ow Belgium                                                                        39            25          48        64       71        90      345
  ow Republic of Dominicana                                                                                                       3        13       13
  ow Romania                                         5        23          36          46           76         109      131      383      430       481
  ow Slovakia                                                 19          23          30           40          75      101      214      287       339
  ow Switzerland                                                           3           8           20          47       47       71      101       112
  ow Netherlands                                                                                                                          0.4        4
Total Personal broadband customers                 93        319         653       1,566        2,244       2,924    3,896    5,771    7,237     8,940
Click on 2004 for the full document

% 3G / edge coverage of population            1Q05       2Q05       3Q05        4Q05          1Q06        2Q06      3Q06     4Q06     1Q07      2Q07
France (edge)                                                                                   93%         93%       95%      96%      97%       98%
UK (3G) (2*)                                                                                    90%         91%       91%      91%      94%       95%
Spain (3G)                                                                                      66%         67%       70%      73%      74%       74%
Poland (edge)                                                                                   84%         86%       88%      94%      97%       99%



data since      data since       Home Page


(*) Amena was consolidated in France Telecom as of November, 2005
(2*) 3G voice and videotelephony coverage




     France Telecom Investor Relations          9cae3c34-d7a3-4de9-ab7d-ca5751d0088c.xls - P-Broadband & coverage                          4/13/2011 - 11/23
Personal revenues - Statutory (*) - EUR Mn       1Q05 cb*   1Q06     2Q05 cb*    2Q06       3Q05 cb*     3Q06       4Q05 cb*     4Q06     FY05 cb*   FY06     1Q06cb*   1Q07     2Q06cb*       2Q07
France                                              2,324    2,391      2,405      2,432       2,500       2,529       2,551      2,530      9,780    9,882     2,391    2,388      2,433        2,441
UK                                                  1,376    1,444      1,431      1,426       1,499       1,491       1,543      1,514      5,850    5,874     1,478    1,489      1,446        1,526
UK - in GBP                                           944      991        985        982       1,020       1,014       1,040      1,019      3,988    4,005       991      998        982        1,036
Spain (*2)                                            753      803        809        830         859         882         800        839      3,222    3,353       803      821        830          854
Poland                                                375      452        402        469         423         510         450        504      1,650    1,934       446      479        486          516
ROW                                                 1,394    1,592      1,485      1,691       1,584       1,804       1,624      1,832      6,086    6,920     1,573    1,801      1,688        1,891
  ow Belgium                                          338      364        367        394         368         397         381        394      1,453    1,549       364      372        394          376
  ow Egypt                                            133      145        132        149         141         168         132        167        538      630       134      169     (*4) nd      (*4) nd
  ow Netherlands                                      148      147        157        157         164         163         165        153        635      621       146      161        155          169
  ow Romania                                          194      239        211        265         225         284         232        295        862    1,082       219      283        246          295
  ow Slovakia                                         130      149        138        155         147         162         161        177        576      643       163      172        173          183
  ow Switzerland                                      201      214        210        218         226         224         226        212        863      867       207      194        207          203

Inter segment Eliminations                            -44      -49        -52         -52         -59         -69         -51       -49       -207     -219       -48      -47         -52             -53
Total Personal                                      6,178    6,633      6,480      6,796       6,806       7,146       6,916      7,170     26,381   27,745     6,643    6,931      6,830            7,175
Click on 2004 for the full document                                                                                                                                                                       .
 data since                          Home Page
                 data since
   2004

(*) See glossary
(*2) Amena was consolidated in France Telecom as of November, 2005
(*3) French Gaap
(*4) Mobinil will publish on the 5th of august




      France Telecom Investor Relations                                  9cae3c34-d7a3-4de9-ab7d-ca5751d0088c.xls - P-Revenues                                                   4/13/2011 - 12/23
Personal Network Arpu revenue (*) - EUR Mn                 1Q05        2Q05        3Q05        4Q05          1Q06        2Q06    3Q06    4Q06      1Q07         2Q07
France                                                     2,217       2,268       2,364       2,282         2,252       2,282   2,369   2,335     2,235        2,300
UK                                                         1,300       1,401       1,429       1,418         1,376       1,382   1,435   1,444     1,432        1,462
UK - in GBP                                                  902         951         976         964           944         951     976     972       960          992
Spain (*2)                                                                                       504           753         802     852     807       788          829
Poland                                                       347         379         400         416           434         462     496     481       464          503
ROW
  ow Belgium                                                 303         327         337         341           330        359     361     352        334         336
  ow Egypt                                                   109         123         139         138           139        145     159     160        164      (3*) nd
  ow Netherlands                                             127         133         135         132           119        123     126     121        125         127
  ow Romania                                                 167         199         224         238           227        247     266     269        261         275
  ow Slovakia                                                121         128         135         141           140        141     153     160        161         170
  ow Switzerland                                             191         200         210         207           196        200     204     189        178         180
Click on 2004 for the full document

 data since         data since           Home Page


(*) See glossary
(*2) Amena was consolidated in France Telecom as of November, 2005
(*3) Mobinil will publish on the 5th of august




     France Telecom Investor Relations               9cae3c34-d7a3-4de9-ab7d-ca5751d0088c.xls - P-Network Arpu revenue                           4/13/2011 - 13/23
Non-voice service revenues (*) as % of
                                                 1Q05         2Q05         3Q05          4Q05           1Q06         2Q06         3Q06     4Q06     1Q07         2Q07
network revenues
France                                            14.8%         12.9%         13.8%        14.6%          15.9%           15.0%    14.9%    15.4%    17.4%         16.9%
UK                                                19.3%         19.1%         19.4%        19.7%          20.2%           19.4%    20.1%    21.3%    21.7%         21.3%
Spain                                                                                      12.3%          12.3%           12.1%    12.0%    12.0%    11.9%         12.0%
Poland                                            21.4%         18.6%         17.8%        20.7%          21.7%           20.1%    18.7%    22.2%    22.1%         21.2%
ROW
    ow Belgium                                    15.5%         13.6%         14.4%        15.7%          14.9%           14.6%    15.5%    16.2%    16.3%          17.2%
    ow Egypt                                       5.3%          4.4%          3.6%         4.5%           4.9%            3.5%     3.4%     5.5%     5.1%         (2*) nd
    ow Netherlands                                18.2%         16.7%         16.8%        15.6%          18.7%           18.7%    19.4%    19.9%    21.3%          21.9%
    ow Romania                                     8.3%          8.0%          7.6%         8.9%           9.3%            9.0%     7.9%     9.3%     8.9%           8.4%
    ow Slovakia                                   14.3%         13.4%         13.0%        14.2%          14.9%           13.8%    13.5%    15.5%    15.4%          14.3%
    ow Switzerland                                16.3%         16.1%         15.4%        17.8%          17.6%           17.0%    17.0%    18.5%    18.8%          18.8%
Click on 2004 for the full document

 data since       data since         Home Page


(*) See glossary
(2*) Mobinil will publish on the 5th of august




      France Telecom Investor Relations                 9cae3c34-d7a3-4de9-ab7d-ca5751d0088c.xls - P-Non-voice revenues                              4/13/2011 - 14/23
Personal churn (*) in key markets - %          1Q05        2Q05          3Q05         4Q05          1Q06          2Q06         3Q06         4Q06     1Q07         2Q07
Annual rolling churn in France
 Overall churn                                   18.7%       18.7%         19.0%        19.4%         19.9%            20.5%    21.1%        21.2%    21.1%         20.2%
 Contract churn                                  10.8%       10.9%         11.2%        11.6%         12.0%            12.3%    12.3%        12.2%    11.7%         11.4%
Annual rolling churn in UK
 Overall churn                                   26.0%       24.6%         25.8%        26.9%         26.0%            24.7%    24.3%        24.0%    25.1%         26.4%
 Contract churn (*2)                             23.9%       23.7%         23.6%        23.8%         26.1%            29.1%    29.4%        28.8%    27.6%         24.4%
Annual rolling churn in Spain (*3)
 Overall churn                                                                          24.0%         24.3%            24.7%    24.7%        24.9%    27.7% (*4) 28,6%
 Contract churn                                                                         21.5%         24.9%            25.3%    25.3%        25.5%    28.3%      28.3%


SACs & SRCs * (average/customer) (*5)                      1H05                       2H05               June 06                  Dec 06                  Jun-07
France (EUR)
  SACs                                                                                                      132                       123                   124
  SRCs                                                                                                      115                       128                   156
UK (GBP)
  SACs                                                                                                      92                        117                   117
  SRCs                                                                                                      164                       154                   142
Spain (EUR)
  SACs                                                                                                      112                       122                   126
  SRCs                                                                                                      122                       134                   121
Click on 2004 for the full document

 data since      data since        Home Page


(*) See glossary
(*2) Including migrations
(*3) Amena was consolidated in France Telecom as of November, 2005
(*4) Cleaning of the prepaid customer base by 500k in Q207 without additional disconnections
(*5) based on a 6 month rolling calculation




     France Telecom Investor Relations                9cae3c34-d7a3-4de9-ab7d-ca5751d0088c.xls - P-Churn & SAC & SRC                                 4/13/2011 - 15/23
Personal ARPU (*) - annual rolling         1Q05        2Q05        3Q05        4Q05           1Q06          2Q06         3Q06        4Q06      1Q07      2Q07
France in EUR
      Overall ARPU                            430         429         429            424            421          417           413      410       406        403
      Contract ARPU                           591         587         585            577            571          565           559      554       545        539
      Prepaid ARPU                            186         184         183            179            176          173           170      168       167        166
      Voice ARPU                              373         371         370            365            361          355           351      348       342        338
      Data ARPU                                57          58          59             59             60           61            62       63        64         65
UK in EUR
      Overall ARPU                                na          na          na           na           385          381           379      376       378        382
      Contract ARPU                               na          na          na           na           826          823           821      823       828        832
      Prepaid ARPU                                na          na          na           na           160          160           160      161       163        163
      Voice ARPU                                  na          na          na           na           310          306           303      300       301        302
      Data ARPU                                   na          na          na           na            75           75            75       76        78         80
UK in GBP
      Overall ARPU                            270         267         263            263            263          261           259      257       257        258
      Contract ARPU                           574         569         563            563            564          563           563      561       561        562
      Prepaid ARPU                            118         114         111            109            109          109           109      110       110        110
      Voice ARPU                              221         218         213            212            211          208           207      205       204        204
      Data ARPU                                48          49          50             51             52           53            52       52        53         54
Spain in EUR (*2)
      Overall ARPU                                na          na          na     (*3) 314           311          307           303      301       300    (*5) 301
      Contract ARPU                               na          na          na     (*3) 495           494          494           494      496       497    (*5) 497
      Prepaid ARPU                                na          na          na     (*3) 150           140          132           124      118       113    (*5) 110
      Voice ARPU                                  na          na          na     (*3) 276           274          270           266      265       264    (*5) 265
      Data ARPU                                   na          na          na       (*3) 39           37           37            37       36        36      (*5) 36
Poland in EUR
      Overall ARPU - IFRS                         na          na          na           na           183          179           176      171       165        160
      Contract ARPU - IFRS                        na          na          na           na           314          310           312      306       300        295
      Prepaid ARPU - IFRS                         na          na          na           na            90           88            86       83        78         74
      Voice ARPU - IFRS                           na          na          na           na           147          143           141      136       130        126
      Data ARPU - IFRS                            na          na          na           na            36           36            36       35        34         34
Poland in PLN
      Overall ARPU - IFRS                      825         790         750           721            704          686           678       657       633       615
      Contract ARPU - IFRS                   1,355       1,307       1,255         1,220          1,207        1,193         1,198     1,175     1,155     1,134
      Prepaid ARPU - IFRS                      386         381         368           356            347          337           328       318       299       283
      Voice ARPU - IFRS                        663         637         604           579            565          548           540       521       501       486
      Data ARPU - IFRS                         162         153         146           142            139          138           138       136       132       129
ROW in EUR
Overall Arpu Belgium                          441         442         448            456           462           468          469       464       457        443
Overall Arpu Egypt                            162         154         146            137           129           122          117       112       106        (4*)
Overall Arpu Netherlands                      320         311         302            295           282           269          257       247       246        243
Overall Arpu Romania                          146         143         143            144           142           141          140       138       137        136
Overall Arpu Slovakia                         210         212         215            218           223           227          230       234       238        243
Overall Arpu Switzerland                      687         694         698            696           682           662          639       606       575        546
Click on 2004 for the full document
data since     data since      Home Page


(*) See glossary
(*2) Amena was consolidated in France Telecom as of November, 2005
(*3) Calculation based on three complete months
(*4) Mobinil will publish on the 5th of august
(*5) Cleaning of the prepaid customer base by 500k in Q207


      France Telecom Investor Relations                                        9cae3c34-d7a3-4de9-ab7d-ca5751d0088c.xls - P-Arpu                                     4/13/2011 - 16/23
Overall voice AUPU (*) minutes / month         1Q05         2Q05         3Q05          4Q05          1Q06             2Q06      3Q06      4Q06      1Q07         2Q07
France                                            169          172          173           175           178              182       186       189       192          195
UK                                                142          144          143           144           146              146       146       147       148          150
Spain (*2)                                                                                120           124              126       127       128       130          135
Poland                                                70           74           77          81            86               90        93        95        96           99

Mobile volume market share (%) (EoP)           1Q05         2Q05         3Q05          4Q05          1Q06             2Q06      3Q06      4Q06      1Q07      2Q07
France (*3)                                                                                           46.0%            45.5%     45.2%     45.0%     44.5%       44.5%
UK (*4)                                                                                               23.7%            23.1%     22.7%     23.0%     22.7%       22.0%
Spain (*5)                                                                                            23.8%            23.6%     23.6%     23.6%     22.9% (*7) 22,0%
Poland (*6)                                                                                           33.9%            34.3%     33.7%     34.1%     33.7%       33.7%

Click on 2004 for the full document
 data since                        Home Page
                 data since
   2004

(*) See glossary
(*2) Amena was consolidated in France Telecom as of November, 2005
(*3) company estimates, excluding MVNOs
(*4) company estimates for 2Q07
(*5) external source: CMT up to May 07, company estimates for Q207
(*6) company estimates
(*7) cleaning of the prepaid customer base by 500k in Q207




     France Telecom Investor Relations                9cae3c34-d7a3-4de9-ab7d-ca5751d0088c.xls - P-Aupu & mkt share                                 4/13/2011 - 17/23
Home number of lines - ' 000                     1Q04        2Q04         3Q04        4Q04           1Q05          2Q05          3Q05            4Q05      1Q06      2Q06      3Q06      4Q06       1Q07          2Q07
France
          Consumer lines (*3)                     27,613       27,523      27,440       27,475         27,419        27,235        27,067        26,929    26,645    26,318    25,946    25,470      24,774            23,942
          Business lines                           5,919        5,914       5,907        5,930          5,930         5,935         5,925         5,914     5,907     5,885     5,834     5,804       5,780             5,741
     Total group retail lines                     33,532       33,437      33,347       33,405         33,349        33,170        32,992        32,843    32,552    32,203    31,780    31,274      30,554            29,683
          o/w partial unbundling                     450          718         998        1,496          1,882         2,074         2,153         2,229     2,204     2,108     1,928     1,810       1,754             1,682
          o/w retail naked DSL (*5)                                                                                                                                                 1        54         130               316
     Total wholesale lines                              6           13           51          95           151           256           361           598       953     1,244     1,606     2,312       3,077             3,956
          o/w full unbundling                           6           13           51          95           151           256           361           598       953     1,243     1,585     2,109       2,555             2,865
          o/w naked DSL                                                                                                                                                             6       188         442               643
          o/w wholesale line rentals                                                                                                                                      1        16        15          80               449
    Other group fixed lines (*4)                     287          289         286          283            281           285           288           287       284       283       287       287         286               290
Total French market number of lines               33.826       33.739      33.685       33.784         33.780        33.711        33.641        33.727    33.789    33.730    33.673    33.873      33.917            33.930

Poland
    Total Group retail lines                      10,728       10,823      10,791       10,815         10,801        10,766        10,695        10,607    10,485    10,388    10,275    10,128        9,766            9,476
    Wholesale Line Rentals                                                                                                                                                                               161              327
Total Polish market number of lines                10,728      10,823       10,791      10,815          10,801       10,766        10,695         10,607    10,485    10,388    10,275    10,128       9,927            9,802

Rest Of the World
Belgium                                              477          466         470          483            538           544           543           548       553       560       567       580          581             565
Ivory Coast                                          236          218         216          225            226           222           235           244       252       258       263       271          280             246
Jordan                                               251          251         252          255            255           256           253           251       250       252       618       614          613             600
Mali                                                                                                        0             0             0             1         1         1         1         1            1               1
Mauritius Island (consolidated at 40.0%)             141          137         140          142            143           141           142           143       140       140       138       136          135             135
Senegal                                               98          100         101          104            107           109           259           267       270       273       274       283          285             284
Vanuatu                                                                                                                                                                                                    2               2
Click on 2006 for the latest figures

 data since     data since       Home Page


(*) Sonatel (Senegal) & Ikatel (Mali) were consolidated at 42.33%
(*2) Jordan previously consolidated at 40% is fully integrated as of July 1st, 2006
(*3) end of period, including analog lines, optimales and retail naked ADSL lines
(*4) including payphones
(*5) "Net" offer




       France Telecom Investor Relations                                              9cae3c34-d7a3-4de9-ab7d-ca5751d0088c.xls - H-Nb of lines                                                     4/13/2011 - 18/23
Home revenues - Statutory (*) - EUR Mn           1Q05 cb*    1Q06      2Q05 cb*    2Q06      3Q05 cb*      3Q06     4Q05 cb*       4Q06     FY05 cb*   FY06     1Q06 cb*   1Q07     2Q06 cb*       2Q07
Home France                                         4,420      4,346      4,470      4,367       4,446      4,403       4,499       4,539     17,835   17,657      4,367    4,405        4,375          4,433
Consumer Services                                   2,382      2,358      2,424      2,362       2,418      2,408       2,407       2,425      9,631    9,552      2,352    2,370        2,356          2,342
  Home usages                                       2,177      2,178      2,221      2,180       2,212      2,228       2,204       2,238      8,813    8,824      2,178    2,207        2,180          2,183
         ow Subscription fees                       1,016      1,023      1,064      1,033       1,052      1,070       1,040       1,060      4,173    4,186      1,023    1,036        1,033          1,013
         ow Calling services                          819        704        777        678         767        652         742         641      3,106    2,676        704      593          678            552
         ow On-line & Internet services               341        451        379        469         393        506         421         536      1,534    1,962        451      578          469            619
  Other consumer services (*1)                        205        180        203        182         206        179         203         187        817      728        174      163          176            159
Carrier Services                                    1,400      1,384      1,382      1,389       1,579      1,539       1,452       1,464      5,812    5,776      1,465    1,483        1,467          1,521
    ow Domestic carrier services                      679        696        667        702         635        681         670         739      2,651    2,819        697      758          703            777
    ow Other carrier services (*2)                    721        687        715        686         944        859         781         725      3,161    2,957        767      725          763            744
Other Home revenues in France (*3)                    638        606        665        616         449        456         641         651      2,392    2,329        550      552          552            569

Home Poland                                           827        787        811        756         791        742         818         763      3,246    3,048        776      707          785            714
Home ROW                                              466        470        472        489         528        526         554         520      2,019    2,005        497      517          511            511
     ow UK                                            103        105        102        106         106        107         114         108        426      426        107      107          108             99
     ow Spain                                         159        150        161        144         164        135         175         130        658      558        143      136          132            130
     ow Netherlands                                    19         24         20         25          20         25          22          26         81      100         24       26           25             26
Inter segment Eliminations                            -38        -42        -37        -48         -42        -51         -52         -82       -170     -224        -43      -55          -46            -65
Total Home                                          5,674      5,561      5,715      5,565       5,723      5,620       5,819       5,740     22,931   22,487      5,597    5,574        5,626          5,594
Click on 2004 for the full document

 data since       data since         Home Page


(*) See glossary
(*1) including public phone & phone card services, information services and internet portals & e-commerce activities
(*2) including services provided to international operators, satellite services, underwater cables, network management and engineering services




      France Telecom Investor Relations                                    9cae3c34-d7a3-4de9-ab7d-ca5751d0088c.xls - H-Revenues                                                    4/13/2011 - 19/23
Home Internet customers (excl. FTTH) - ' 000          1Q05        2Q05          3Q05          4Q05          1Q06            2Q06      3Q06       4Q06       1Q07         2Q07
France                                                  5,297       5,383         5,619         5,914         6,210           6,393     6,615      6,884      7,164        7,345
    o/w broadband ADSL customers                        3,431       3,661         3,996         4,457         4,926           5,216     5,536      5,920      6,329        6,575
    o/w naked DSL customers                                                                                                                 1         54        130          316
UK                                                       2,355       2,236         2,145        2,051          2,025          1,919     1,836      1,726      1,647        1,561
    o/w broadband ADSL customers                           717         769           826          906            986          1,004     1,029      1,063      1,095        1,090
    o/w unbundling                                                                                  7             53             91       141        174        227          255
Spain                                                    1,491       1,436         1,325        1,291          1,241          1,138     1,074      1,013        984          953
    o/w broadband ADSL customers                           485         526           528          563            586            593       593        640        681          698
    o/w unbundling                                          64         122           147          164            182            243       259        349        386          409
Netherlands                                                637         623           619          622            612            588       576        554        528          504
    o/w broadband ADSL + cable customers                   479         482           489          506            511            503       499        488        474          458
    o/w broadband ADSL customers                           295         302           309          331            340            335       334        330        319          297
Poland                                                   1,639       1,624         1,642        1,731          1,781          1,805     1,897      2,005      2,010        2,078
    o/w ADSL+ SDI (*5)                                     838         927         1012          1166          1,319          1,415     1,553      1,712      1,767        1,870
    o/w broadband ADSL customers                           793         888           980         1143           1302          1,402     1,543      1,703      1,760        1,864
Belgique                                                                                                                                                         na           na
Switzerland                                                                                                                                                      na           na
Total Europe (France included)                         11,420       11,302       11,351        11,608         11,869         11,843    11,999     12,182     12,334       12,442
    o/w broadband customers                             5,951        6,365        6,851         7,599          8,329          8,731     9,210      9,823     10,346       10,691
    o/w ADSL customers                                  5,654        6,145        6,639         7,400          8,141          8,549     9,034      9,656     10,185       10,524

Ivory Coast                                                  4            4             5            6              6            8         10         12         17              17
Morocco
Senegal                                                  (*2) 5      (*2) 5           15            18             20           24          24         29         32           36
Jordan                                                                                                              8            9     (*4) 29    (*4) 33    (*4) 37      (*4) 48
Mauritius Islands (consolidated at 40,0%)              (*3) 35      (*3) 39       (*3) 40      (*3) 39        (*3) 40           28          28         26         25           25
Switzerland                                                                                                                                                       na           na
Total ROW                                                                            59            63             75             69        91        100        112          126
Total World (France included)                          11,464       11,350       11,410        11,671         11,944         11,912    12,090     12,282     12,445       12,568
Click on 2004 for the full document
 data since      data since          Home Page

(*) Including MaLigneTV monoplay and MaLigneVisio monoplay
                                       rajout
(*2) Sonatel Mobiles (Senegal) & Ikatel (Mali) were consolidated on a proportionately basis at 42.33% then on a global basis
(*3) Mauritius Island is consolidated at 40.0% as of 2Q06
(*4) Jordan previously consolidated at 40% is fully integrated as of July 1st, 2006
(*5) SDI: rapid internet access technology
(*6) excluding 6k Uni2 customers for Q104, 15k in Q204, 17k in Q304 and 15k in Q404
Denmark consolidated until Q304 (in 2004, respectively 31k, 27k, 25k customers / quarter




     France Telecom Investor Relations                    9cae3c34-d7a3-4de9-ab7d-ca5751d0088c.xls - H-Internet customers                                    4/13/2011 - 20/23
France                                                1Q05         2Q05        3Q05         4Q05          1Q06        2Q06      3Q06     4Q06      1Q07      2Q07
IPTV customers -'000                                     102          117         142           200           229         306       421       577       745       837
VOIP customers -'000                                     245          326         484           830         1,207       1,464     1,731     2,081     2,624     3,017
Livebox -'000                                            416          627         990         1,559         2,131       2,515     2,931     3,437     3,916     4,273
ADSL market share (EoP) - ARCEP definition (*)         49.2%        49.6%       50.1%        50.0%         49.7%       49.7%     49.6% (2*)49,3% (2*)49,2% (2*)49,2%
   ow net adds market share                            60.2%        54.6%       56.3%        48.6%         47.4%       50.3%     48.0% (2*)45,1% (2*)47,6% (2*)47,8%


Poland                                                1Q05         2Q05        3Q05         4Q05          1Q06        2Q06      3Q06      4Q06      1Q07         2Q07
IPTV customers -'000                                                                                                                           3          9           19
VOIP customers -'000                                                                                                        2         5       14         39           71
Livebox -'000                                                                                                  10          29        81     ,148       219          273
ADSL market share (EoP) - UKE definition (*)            36.8%       38.1%        38.7%       41.2%         41.7%       42.3%     43.1%    43.7%      42.3%        42.8%
   ow net adds market share


Other european countries                              1Q05         2Q05        3Q05         4Q05          1Q06        2Q06      3Q06      4Q06      1Q07         2Q07
IPTV customers -'000                                                                                                                 5        10        14           16
VOIP customers -'000                                        18           36          67         140           201        266       342       441       513          552
Livebox -'000                                               73           89         134         221           266        373       456       561       630          670


Total Europe                                          1Q05         2Q05        3Q05         4Q05          1Q06        2Q06      3Q06      4Q06      1Q07         2Q07
IPTV customers -'000                                     102          117         142          200           229         306       426       590       768          872
VOIP customers -'000                                     263          362         550          970         1,408       1,732     2,078     2,536     3,177        3,640
Livebox -'000                                            489          716       1,124        1,780         2,407       2,918     3,468     4,146     4,765        5,216
Click on 2004 for the full document

   data since        data since          Home Page


* see glossary
(2*) company estimates




     France Telecom Investor Relations               9cae3c34-d7a3-4de9-ab7d-ca5751d0088c.xls - H-Internet services                                 4/13/2011 - 21/23
Home ARPU - annual rolling - EUR                                                 1Q05        2Q05         3Q05        4Q05            1Q06      2Q06         3Q06      4Q06      1Q07         2Q07
Home France ARPU (*)
   Subscription fees                                                                 12.2        12.4         12.6        12.8          12.9          12.9     13.1      13.3       13.5             13.8
   Calling services                                                                  10.5        10.1          9.9         9.5           9.2           9.0      8.7       8.5        8.3              8.0
   On-line & Internet Services                                                        4.0         4.3          4.4         4.7           5.1           5.4      5.8       6.2        6.8              7.4
Total Home France Arpu                                                               26.7        26.9         26.8        27.0          27.1          27.2     27.5      28.0       28.6             29.2

Overall Internet ARPU (*) - annual rolling - EUR
France: broadband ARPU (*2)                                                                                                                                                         29.0             30.1
UK                                                                                   11.4        12.0         12.7        13.6          14.1          14.8     15.4      15.9       16.9             17.5
Spain                                                                                11.6        12.6         14.6        16.3          16.6          16.4     17.2      15.7       15.9             16.8
Netherlands                                                                           8.2         8.5          8.2         9.2           9.9          10.8     12.2      13.5       14.3             15.1
Poland (PLN)                                                                           78          61           60         61             62            61       61        60         58               56


Home voice - in France
Voice PSTN market share (*) - in %                                                67.8%       67.1%        67.7%       67.8%          67.7%         67.4%     67.7%     68.6%     69.1%         70.0%
PSTN voice traffic consumer- Bn of minutes                                        12,926      11,793       10,625      11,718         11,655        10,197     9,066     9,561     9,344         8,409


FTTH in France - ' 000
Number of managing agent agreements signed in passed building(*3)                                                                                                      12,000    16,000        27,000
Number of customers signed                                                                                                                                              1,000     1,300         2,100
Click on 2004 for the full document

 data since    data since                 Home Page


(*) See glossary
(*2) average monthly ARPU based on the quaterly average of the ADSL customers, excluding incoming voice traffic and most of the outcoming traffic
(*3) in households equivalent




      France Telecom Investor Relations                                    9cae3c34-d7a3-4de9-ab7d-ca5751d0088c.xls - H-Arpu & FTTH                                              4/13/2011 - 22/23
Enterprise revenues - EUR Mn                          1Q05 cb*    1Q06 2Q05 cb*           2Q06 3Q05 cb*           3Q06 4Q05 cb*          4Q06 FY05 cb*   FY06    1Q06 cb*   1Q07 2Q06 cb*               2Q07
Business network legacy (*1)                             1,282    1,085   1,217           1,015   1,111            970    1,117           993    4,727   4,063      1,074    944    1,006                ,913
Advanced business network (*2)                             395      455     423             467     427            476      449           481    1,694   1,879        444    477      456                 485
Extended business services (*3)                            169      182     190             202     176            206      217           246      752     836        231    259      246                 278
Other business services (*4)                               202      198     217             216     210            201      243           259      872     874        179    209      209                 234
Total Enterprise revenues                                2,049    1,919       2,047       1,901       1,924       1,852       2,027      1,979   8,046   7,652      1,928   1,890        1,917          1,910

Former segment version
Enterprise revenues - EUR Mn
Business Fixed line telephony in France
Business networks in France
Other business services in France
Global services
           Inter segment Eliminations
Total Enterprise


Enterprise KPIs - ' 000                                           1Q06                    2Q06                    3Q06                   4Q06                               1Q07                        2Q07
France
PSTN lines                                                        5,907                   5,885                   5,834                  5,804                              5,780                       5,741
Business Everywhere end users                                       420                     443                     465                    486                                505                         525
Number of permanent accesses to data networks                       288                     294                     298                    300                                305                         309
  ow IP VPN accesses                                                171                     185                     197                    209                                218                         224

ROW
IP VPN accesses - World                                             214                     228                     242                   256                                266                         273
Click on 2004 for the full document
  data since                              Home Page
                  data since
    2004

(*1) includes all PSTN voice offers (access & traffic) as well as Data Legacy offers (Leased Lines, Frame Relay, X25, …)
(*2) includes IP based and DSL offers (voice anddata) and all nomadism offers (such as Business Everywhere).
(*3) includes integration services, professionalservices, platform services (including IT) and IP telephony.
(*4) includes mainly broadcast and equipmentservices.




      France Telecom Investor Relations                                   9cae3c34-d7a3-4de9-ab7d-ca5751d0088c.xls - E-Revenues & KPIs                                              4/13/2011 - 23/23

								
To top