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Combining Inbound and Outbound Call Functions in one Promero Call Center Solution

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Combining Inbound and Outbound Call Functions in one Promero Call Center Solution Powered By Docstoc
					?Promero is currently marketing one call center software package called the Oracle
Contact Center Anywhere call center solution. Among its many features, the Oracle
Contact Center Anywhere call center solution allows an agent to handle both inbound
and outbound calls with just one integrated system that relies on a web-based browser
interface. At the same time, this call center software uses the VoIP technology (also
called the Voice over IP call center technology) which permits voice messages to be
transmitted via the Internet portal being used (rather than the conventional telecom
system.)
Using this call center solution being marketed by Promero, the contact center manager
can record each and every one of the calls made or accepted by agents as part of the
daily call center tasks. These calls to be recorded might be transmitted via live chat,
email, voicemail, fax and telephone communication formats. VoIP technology is a
high-end tool that can be used by all virtual call centers and off shore contact center
facilities and which has garnered many awards.
The Oracle Contact Center Anywhere serves as a hosted call center solution, meaning
you can assign Promero as your hosted call center solutions provider. Under this
arrangement, Promero will not only help your call center with installation, but will
also assist with regular maintenance, and technical support issues. The call center
software is completely scalable, which means that whether the call center that will be
using the Oracle Contact Center Anywhere call center solution is a tiny call center
(with maybe just five call center agents) or a massive contact center (which employs
up to 100 agents in one working day), this hosted call center software can
accommodate all your call center tasking needs anyway.
At the same time, since the Oracle Contact Center Anywhere serves as a virtual
contact center application which permits agents both in fixed call center locations and
those operating in remote (virtual) call center conditions to gain access to their call
center system in real time. This means your call center need not rent office space
anymore, or invest in very pricey call center hardware when it is using the Oracle
Contact Center Anywhere hosted call center solution. If your call center prefers to be
mobile than fixed, you can always access your virtual call center system via the
Internet - it is that easy. But if you prefer the services of a private network you may
rely on the IPLC or the MPLS solutions too.

				
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