Business Communication
‘The Art of Communicating Verbally & Non Verbally Effectively’
Khalandariya Centre for Advanced Research & Empowerment • (KA-CARE) •
Business Communication
‘A certificate course in the fundamentals of communication both the written & spoken word’
Think like a wise man but communicate in the language of the people.
William Butler Yeats
Programme Overview
Every word and gesture communicates something about the individual, his beliefs and attitudes. Whether presenting formally or informally, negotiating or simply talking to others, every incremental improvement in the ability to communicate will have a profound effect on a person’s ability to influence, to manage and to relate to other people. In this course on Business Communication we are going to discuss the skills will help individuals garner the strength to communicate effectively. Importance would be given to understanding the processes involved in communicating effectively - the fundamentals of body language, the essence of active listening and their practical application in everyday life; the difference between the spoken & written word, overcoming difficulties in spoken language, effective presentations, fundamentals of written communication and email etiquette.
KA-CARE • Website: www.kacare.com • Business Communication Brochure
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Programme Objectives
At the end of the three day workshop, the participants will be able to: Define communication & state its importance in everyday life. List & discuss the different ways of effective communication. Experience effective communication techniques Describe the impact of body language and voice tones on communication. • • Demonstrate effective body language Differentiate between various types of listening & highlight the importance of active & empathetic listening. • • Demonstrate active listening and mirroring techniques Be aware of and capitalize on personal style for more effective communication. • • • • • • Develop an action plan to improve communication skills. Understand and practice the nuances of appropriate articulation. Explore the steps and stages in preparing for a presentation. Understand the basics of written & spoken communication. Understand the protocols involve in effective emailing. Demonstrate effective communication skills in personal & professional life.
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Target Audience: The course can be taken by anyone who wants to
understand the art of communicating effectively and enhancing their spoken & written; verbal & non verbal skills.
Duration: 3 days
KA-CARE • Website: www.kacare.com • Business Communication Brochure
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Business Communication - Course Overview Day 1: Essentials of Business Communication
Section I: Business Communication as a Behavioural Competency
⇒Fundamentals of Communication ⇒Types of communication ⇒Filters and barriers in communication ⇒Activity: Communication Break down in Green Bay ⇒Communication Skills Indicator ⇒Plain Talking A Neglected Skill ⇒Activity: Decipher the Conversation ⇒Giving & Receiving Feedback
Section II: Reading the Signs - Body Language
⇒Introduction to Body Language ⇒Understanding Your Body ⇒The Body Talks - Reading the Signs & Signals ⇒Activity: What is your Body Language Awareness Score? ⇒Activity: Human Machine
Section III: Active Listening – ‘The Mother Skill in Communication’
⇒Why All This Fuss About Listening? ⇒Self Assessment: Are You A Good Listener? ⇒Active Listening Components ⇒Importance of Active Listening ⇒Rules of Active Listening ⇒The Listening Mind ⇒A Matter of Hearing (in good humour) ⇒The Two - Minute Exercise
KA-CARE • Website: www.kacare.com • Business Communication Brochure
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Day 2: Spoken / Oral Communication
Section I: Articulation & Pronunciation
⇒Nuances of Articulation ⇒Commonly misused words and phrases ⇒Pronunciation Rules ⇒Activity on Accent: Twisted Tongues ⇒Activity: Famous Speeches ⇒ ‘Indianisms’ - common mistakes Indians make
Section II: Presentation Skills
⇒Fundamentals Concepts in Presentations ⇒Types of Presentations o Open forum Presentations o Power Point Presentations o Webinars ⇒Activity: Choosing A Leader ⇒Mock Sessions
KA-CARE • Website: www.kacare.com • Business Communication Brochure
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Day 3: Written Communication
Section I: Writing Fundamentals
⇒ABC’s of written communication ⇒Understanding Grammar Rules ⇒Difference between spoken & written communication ⇒A Matter of Punctuation ⇒Business Writing Checklist ⇒Practice Exercises
Section II: Effective Emailing
⇒Activity: Assessing your Emailing Skills ⇒How to communicate powerfully by emails ⇒Tips for Effective Emailing ⇒Recommended Standards...Short Forms ⇒Email Rules ⇒Activity: Email Writing Exercises ⇒Email Etiquette ⇒Activity: Through The looking Glass ⇒One Glance Email Writing Guide ⇒Structure Some Key Points
Thank You
KA-CARE • Website: www.kacare.com • Business Communication Brochure
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