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					                                                                                                                               SDU BUSINESS PROCEDURES
  2009 Review
     Status          No.     Priority       V1/V2       SDU Function    Reference No.          Topic             Date Opened     Date Closed                                        Description
                     144                                                                                                                                                                                                                2/3/10 BR updated as follows: The SP should process all negotiable financial instruments
                                                                                                                                                                                                                                        where the payee is either DCSS, LCSAa, CA SDU. If negotiable FI are made payable to
                                                                                                                                                                                                                                        another comapny, agency (other than listed) or an individual, the SP shall follow current
                                                                                                                                                                                                                                        procedures to except them from processing and forward to SDU Ops Exception Analysis Unit
                                                                                        Financial                                                                                                                                       for resolution.
Remain Open with                                                                        Instruments-                                           What is the current accepable list of payees to be utilized by the SP in processing      1/27/10 Business Rule to remain open with action item assigned to SP and DCSS Ops for
update to the rule                                                                      Acceptable List of                                     (collections) financial instruments to completion (inclusion in the Received Collections clarification on current procedure.
2/3/10                                               Ops-Collections   091028-002       Payees                   2009.10.28                    File- RCF) and bank deposit?                                                             10/28/09- Response to be discussed at the next Business Procedures Meeting.
                     145
                                                                                                                                                                                                                                    2/3/10 BR updated as follows: When the SP a money order with a missing payee information -
                                                                                                                                                                                                                                    the SP will process those payments through the collection stream and reject it so that it can
                                                                                                                                                                                                                                    be given to the SDU Ops Exception unit for resolution.
                                                                                                                                                                                                                                    1/27/10 Business Rule to remain open with action item assigned to DCSS Ops and SP for
                                                                                                                                                                                                                                    update on current procedure. Currently the SP cannot deposit an item with a missing payee
                                                                                                                                                                                                                                    or signature.
Remain Open with                                                                                                                               Should the SP process a blank money order (as a received financial instrument)       12/14/09- The SP will process a blank money order received during intra-day collections processing
update to rule                                                                          Money Order                                            during intra-day collections processing to completion (into bank deposit)? Note- a   to completion (into bank deposit). A blank money order is equivalent to receiving cash. As such,
2/3/10                                               Ops-Collections   091214-001       Processing               2009.12.14                    blank money order does not contain any detail other than amount.                     there is a risk in removing the item from complete collections intra-day processing.
                     146

                                                                                                                                                                                                                                    1/27/10 BR open no updates.
                                                                                                                                                                                                                                    12/30/09- The SP will not process a check missing a (payor) signature or damaged (payor)
Remain Open with                                                                                                                                                                                                                    signature) during intra-day collections processing to completion (into bank deposit).The SP is to
no change to the                                                                                                                               Should the SP process a missing (payor) signature or damaged (payor) signature       reject the item from processing and deliver the check to the DCSS SDU Operations Team
rule 1/27/10                                         Ops-Collections   091230-001       Check Processing         2009.12.30                    during intra-day collections processing to completion (into bank deposit)?           (Exceptions Analysis Unit) for review and return to the remitter via DCSS Form 0068.
                     147

                                                                                                                                                                                                                                    1/27/10 BR open no updates.
                                                                                                                                               Should the SP process a check when it contains a missing, incomplete, or damaged     12/30/09- The SP will not process a check when it contains a missing, incomplete, or damaged
Remain Open with                                                                                                                               MICR (Magnetic Ink Character Recognition containing the check routing and account    MICR line during intra-day collections processing to completion (into bank deposit). The SP is to
no changes to the                                                                                                                              number) line during intra-day collections processing to completion (into bank        reject the item from processing and deliver the check to the DCSS SDU Operations Team
rule 1/27/10                                         Ops-Collections   091230-002       Check Processing         2009.12.30                    deposit)?                                                                            (Exceptions Analysis Unit) for review and return to the remitter via DCSS Form 0068.
                     148
                                                                                                                                                                                                                                    2/3/10 BR updated as follows: When the SP has check with a missing payee information - the
                                                                                                                                                                                                                                    SP will process those payments through the collection stream and reject it so that it can be
                                                                                                                                                                                                                                    given to the SDU Ops Exception unit for resolution.
Remain Open with                                                                                                                                                                                                                    1/27/10 Business Rule to remain open with action item assigned to DCSS Ops and SP for
update to rule                                                                                                                                 Should the SP process a check when it is missing a payee (Pay To name/detail)        update on current procedure.
2/3/10                                               Ops-Collections   091230-003       Check Processing         2009.12.30                    during intra-day collections processing to completion (into bank deposit)?           12/30/09- Response to be discussed at the next Business Procedures Meeting.
                     149


                                                                                                                                                                                                                                    1/27/10 BR open no updates.
                                                                                                                                               What participant information is to be captured by the SP and passed to the Child     12/30/09- Per 10/28/09 Business Rule Review meeting held with DCSS SDU Operations, CCSAS
Remain Open with                                                                                                                               Support Enforcement (CSE) system if a financial instrument or other payment          BP Team, CFWs and the SP, if participant information differs on the financial instrument (or other
no change to the                                                                        Participant                                            document contains participant information that differs from a Child Support          documents included with the remitted payment) and a CSE generated Payment Coupon, the SP is
rule 1/27/10                                         Ops-Collections   091230-004       Identification Capture   2009.12.30                    Enforcement (CSE) system generated Payment Coupon?                                   to capture and pass participant information from the Payment Coupon (only, specifically).

                                                                                                                                                                                                                                    2/3/10 BR open no updates.
                                                                                                                                                                                                                                    Per CCSAS Business Problems (Ana Vega) the SP should use payment source of WTH for
Remain Open with                                                                        Collections                                                                                                                                 CalPERS payments until such time when CSE is able to accept and process PERs as a payment
update to rule                                                                          Processing -                                           What payment source should the SP use when the SP receives and process CalPERS       source. This interim procedure is in effect until further notice from DCSS. If the SP selects PERs in
2/3/10               150                             Ops-Collections      100203-01     Payment Source           2010.02.03                    payments?                                                                            error the SP will not be charged an error as this is a work around due to an existing CSE defect.




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                                                   SDU BUSINESS PROCEDURES
DCSS Approval
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CCSAS Business
Problems/Valerie
   Whitaker




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                                                                                                                                 SDU BUSINESS PROCEDURES
  2009 Review
     Status         No.      Priority       V1/V2      SDU Function        Reference No.           Topic           Date Opened     Date Closed                                       Description
                     9                               OPS - Collections      050720 - 001   ACH Credit               2005.07.20      2005.10.17   Clarify how the payment source (APP ID) information will be mapped, passed,             10/28/09- Retired/archived as not applicable to SDU Business Rule process. Question is
                                                                                           Processing of                                         recorded, adjusted for fees and unbalanced conditions, and transmitted. Review the      technical in nature and has been addressed in various CCSAS techinical documents.
                                                                                           Interstate Pymts                                      eight APP IDs and calculation, and validate the logic and flow to SWS. (Reference       10/21/05 - DCSS SDU Ops concur.
                                                                                                                                                 email from Jason Dement on July 20, 2005 to LRS).                                       10/17/05 - SP response - This was mapped previously and has been tested throughout SQT. It
Retired/Archived                                                                                                                                                                                                                         works correctly so this item can be closed.
10/28/09                                                                                                                                                                                                                                 9/19/05 - Research in progress.
                     13                              Systems / Technical   050811 - 004    Daily System File       2005.08.11      2005.10.24    How will the state manage/communicate replacement files/duplicate files or              10/28/09- Retired/archived as not applicable to SDU Business Rule process. Question is
                                                                                           Exchanges:                                            extensions to initial files? What are the reprocessing rules and communication          technical in nature and has been addressed in various CCSAS techinical documents.
                                                                                           replacement files or                                  contacts?                                                                               10/24/05 - Further research is in progress to determine if these items have been covered in the
                                                                                           extensions to initial                                                                                                                         SOIG
                                                                                           files                                                                                                                                         10/17/05 - Determine if these are going to Haig from the SP or DCSS SDU Ops
Retired/Archived                                                                                                                                                                                                                         9/27/05 - Need to go to Haig in an e-mail to close
10/28/09                                                                                                                                                                                                                                 9/19/05 - Moved to SOIG
                     14                              Systems / Technical   050811 - 005    Daily System File       2005.08.11      2005.10.24    As the file-exchange partners want to modify previously agreed to file times, who are 10/28/09- Retired/archived as not applicable to SDU Business Rule process. Question is
                                                                                           Exchanges:                                            the communication contacts and how is the process reviewed and approved?                technical in nature and has been addressed in various CCSAS techinical documents.
                                                                                           Changes to file times                                                                                                                         10/24/05 - Further research is in progress to determine if these items have been covered in the
                                                                                                                                                                                                                                         SOIG
                                                                                                                                                                                                                                         10/17/05 - Determine if these are going to Haig from the SP or DCSS SDU Ops
Retired/Archived                                                                                                                                                                                                                         9/27/05 - Need to go to Haig in an e-mail to close
10/28/09                                                                                                                                                                                                                                 9/19/05 - Moved to SOIG
                     16                              Customer Service -    050822 - 002    Changing the NCP        2005.08.22      2005.10.21    If the NCP or CP's name changes (i.e. is recently married), what validation /           10/28/09- Retired/archived as effective 5/1/07, the SP/SDU no longer provides Non IV-D
                                                     non IV-D                              or CP's name in the                                   authenticity / security measures are required before making official changes in the     customer service. The DCSS Non IV-D Operations (Contact) Center provides Non IV-D
                                                                                           Interim Database                                      database?                                                                               customer which includes supporting participant name changes. With conversion to the
                                                                                                                                                                                                                                         Statewide system, if a Non IV-D or IV-D participant contacts the SP/SDU EHD to request a
                                                                                                                                                                                                                                         name change, they are referred to the Customer Conntact number (866.901.3212) or Web site
                                                                                                                                                                                                                                         for assistance.
                                                                                                                                                                                                                                         10/21/05 - Name changes for N-IV are escalated to DCSS SDU Ops for processing.
                                                                                                                                                                                                                                         9/19/05 - RQ is being opened by DCSS SDU Operations.
Retired/Archived                                                                                                                                                                                                                         9/12/05 - This was determined to be a policy question that is being researched by DCSS SDU
10/28/09                                                                                                                                                                                                                                 Operations.
                     19                              OPS - Collections     050822 - 005    Terminations of         2005.08.22      2005.11.16    10.21.05 - Corrected question - What is the LCSAs plan for terminating existing         10/28/09- Retired/archived as the only/current ACH debit recurring withdrawal payment
                                                                                           Recurring Debits                                      recurring withdrawals before V2 functionality.                                          solution is through the CA Automated Payment System (SDU) Web site for all NCPs/LCSAs.
                                                                                                                                                 Between now and the time of Redirection, how will we handle the terminations of         As part of SDU implementation, alternate/County specific ACH debit recurring withdrawal
                                                                                                                                                 existing recurring debits. Will the LCSA gather the required information for            payment solutions were retired or converted to the CA Automated Payment System Web site
                                                                                                                                                 termination and they send it to us, or will the EHD have to validate the IV-D person in solution.                                            11/16/05 - LCSA's verified that they have
                                                                                                                                                 SWS, mail out a termination form, receive it back, etc., for the termination?           functionality to perform the terminations              10/21/05 - DCSS SDU Ops will send this
                                                                                                                                                                                                                                         question to Scott Limpach and Kathy Sololik.
                                                                                                                                                                                                                                         9/27/05 - Ask Kathy S or Scott Limpach - Audrey will follow up; Chuck will follow up on how these
                                                                                                                                                                                                                                         will be terminated prior to go live
Retired/Archived                                                                                                                                                                                                                         9/19/05 This was determined to be a policy question that is being researched by DCSS SDU
10/28/09                                                                                                                                                                                                                                 Operations.
                     21                              OPS - General         050131 - 005    DCSS Notice 0409        2005.01.31      2005.03.16    1/12/05 Notices Meeting: There are 3 distinct notices – please provide BR(s) re         9/23/09- Retired/archived as effective 5/1/07, the SP/SDU no provides Non IV-D customer
                                                                                                                                                 contact with CP and surrounding action, i.e., one-time call to CP to stop payment or    service. The DCSS Non IV-D Operations (Contact) Center provides Non IV-D customer
                                                                                                                                                 letter (timing implication)                                                             service. As such, the SP/SDU no longer processes requests for stop payment. For Non IV-D
                                                                                                                                                                                                                                         stop payment requests, the DCSS Non IV-D Operations (Contact) Center and DCSS SDU
                                                                                                                                                                                                                                         Operartions processes. For IV-D stop payment requests, the appropriate LCSA processes. If
                                                                                                                                                                                                                                         the SP/SDU receives a request/contact from a participant (CP) for stop payment, the
                                                                                                                                                                                                                                         appropriate referral to either DCSS or a LCSA will be made.
                                                                                                                                                                                                                                         The SP is only required to call the CP if the check has not been cashed. Prior to sending the 0409,
                                                                                                                                                                                                                                         the SP must make a single phone call to the CP. If the CP contact is made, the SP should explain
                                                                                                                                                                                                                                         the situation and inform the CP that a stop payment is being placed on the check and the CP must
                                                                                                                                                                                                                                         not cash it. If the CP contact is made and s/he indicates that the check has been cashed (but it isn‟t
Retired/Archived                                                                                                                                                                                                                         showing in the SP‟s system), follow the procedures for setting up a receivable. If no CP contact is
9/23/09                                                                                                                                                                                                                                  made, the SP should stop payment and then send out the notice.
                     22                              Systems / Technical   050131 - 006    IV-D and Non IV-D       2005.01.31      2005.03.16    Please provide BR to support „when/how‟ activity logs will be updated in SWS.           9/23/09- Retired/archived as the SP/SDU performs necessary address updates (based on
                                                                                           mail forwarding                                                                                                                               returned mail) in the Child Support Enforcement (CSE) system. When performing an address
                                                                                                                                                                                                                                         update in CSE, activity log notes automatically populate per system design capturing the
Retired/Archived                                                                                                                                                                                                                         operator who performed the update and address detail.
9/23/09                                                                                                                                                                                                                                  Will update this with the procedures and provide to SP by 3/21.
                     23                              OPS - General         050131 - 007    FVI Notices             2005.01.31      2005.03.16                                                                                            9/23/09- Retired/archived as effective 5/1/07, the SP/SDU no longer provides Non IV-D
                                                                                                                                                 In the event that the CSC receives information related to FVI notices mailed or         customer service. The DCSS Non IV-D Operations (Contact) Center provides Non IV-D
                                                                                                                                                 received please provide processes to provide the appropriate DCSS staff with the        customer service. Should the SP/SDU Electronic Help Desk receive information (contact)
                                                                                                                                                 documentation.                                                                          from Non IV-D participants specific to FVI, the call will be referred to the DCSS Non IV-D
Retired/Archived                                                                                                                                                                                                                         Operations (Contact) Center.
9/23/09                                                                                                                                                                                                                                  The rules will depend on the outcome of the FV Change Request.
                     25                              OPS - General         050131 - 009    DCSS Forms              2005.01.31      2005.03.16    Are customizable or variable fields used/ required in the forms? If so, which forms and 9/23/09- Retired/archived as all forms utilized by the SP/SDU for payment processing and Non
                                                                                                                                                 fields? Where in the form? Please identify any requirements.                            IV-D case creation were developed and approved in CCSAS V1, closing out in CCSAS V2. For
                                                                                                                                                                                                                                         any new/updated forms utilized by the SP/SDU, the DCSS Policy/Forms Unit will be engaged
                                                                                                                                                                                                                                         in order to adhere to form development standards and methods.
                                                                                                                                                                                                                                         I believe all of the existing SDU printed forms have been provided to the SP. Need further
Retired/Archived                                                                                                                                                                                                                         clarification on this question. With regards to requirements I have attached the DCSS forms
9/23/09                                                                                                                                                                                                                                  standards.
                     26                              OPS - General         050131 - 010    Bar coding on forms     2005.01.31      2005.03.16    What are BR(s) related to bar coding for Non IV-D mailings? Does every letter/ notice 9/23/09- Retired/archived as the SP/SDU is not required to utilized specific tracking bar codes
                                                                                                                                                 have/require bar codes? What is contained in the bar code?                              on Non IV-D forms/mailings associated with Non IV-D case opening.
Retired/Archived                                                                                                                                                                                                                         There are no bar codes required for the forms. However, the expectation is that the SP will us USPS
9/23/09                                                                                                                                                                                                                                  bar coding to save on mailing costs.




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                                                                                                                             SDU BUSINESS PROCEDURES
  2009 Review
     Status         No.      Priority       V1/V2       SDU Function      Reference No.          Topic         Date Opened     Date Closed                                        Description
                     27                              OPS - General        050131 - 011    FIPS                 2005.01.31      2005.03.16    What is BR for populating a FIPS code in the Interim Database? Should the FIPs beNon IV-D case creation occurs directly in CSE. In addition, with all CA LCSAs/counties
                                                                                                                                             automatically populated from the Court information where order was entered? (i.e.,
                                                                                                                                                                                                                             transitioned to SDU payment processing, FIPS code capture N/A.
Retired/Archived                                                                                                                             CA + County Code: 06-037-00000).                                                The FIPS code doesn‟t show on the SP‟s screens. DCSS will need SP to show us where this is
9/23/09                                                                                                                                                                                                                      required in the DB.
                     29                              OPS - General        050131 - 013    Sending Payment      2005.01.31      2005.03.16    Who is the sender for Payment History Response notice (DCSS 0174)? What are the 9/23/09- Retired/archived as effective 5/1/07, the SP/SDU no longer provides Non IV-D
                                                                                          History DCSS 0174                                  business rules?                                                                 customer service. The DCSS Non IV-D Operations (Contact) Center provides Non IV-D
                                                                                                                                                                                                                             customer service which includes the generation and mailing of Non IV-D Payment Histories
                                                                                                                                                                                                                             (DCSS 0174).
                                                                                                                                                                                                                             In V1, the SP sends the notice along with a screen print of the payment history. The notice can be a
                                                                                                                                                                                                                             stock item that would be attached to the screen print. In V2, the notice and the payment history are
                                                                                                                                                                                                                             generated by SWS and mailed by central print. Only a Non IV-D CP or NCP can request the
                                                                                                                                                                                                                             payment history. DCSS needs to confirm if V1 allows for designating an authorized representative. If
                                                                                                                                                                                                                             so, then the authorized representative can receive the payment history. If the caller is a IV-D
Retired/Archived                                                                                                                                                                                                             participant, the SP should refer the participant to the appropriate LCSA.
9/23/09
                     31                              Customer Service -   050201 - 001    Mother/ Father       2005.02.01      2005.02.28     Is there a requirement or desire to capture the “Mother”/”Father” information on the   9/9/09- Retired/archived as SP/SDU no longer utilizes the NICE database for Non IV-D case
                                                     non IV-D                             Terminology                                        FL 191 form as „CP‟, „NCP‟ or “Obligee”/”Obligor” throughout the interim database to    entry. Non IV-D case creation occurs directly in CSE. Per Federal Case Construct and based
                                                                                                                                             support conversion to the SWS? Does not follow FL-191 format which could impact         on FL-191 form processing , Non IV-D case creation in CSE does not utilize mother/father
                                                                                                                                             data entry activities as SP staff „determine‟ the appropriate nomenclature. [Secondo,   terminology. Non IV-D cases created by FL-191 form processing in the CSE system are
                                                                                                                                             Laura] Two issues: 1) the interim database was designed to mirror the NICE entry        constructed with NCP/CP terminology/roles.
                                                                                                                                             effort, and not as a precursor to the SCR. The interim data will be converted to the    SP has modified DB to include Obligor/Obligee designations. DCSS needs to see how this works
                                                                                                                                             SWS which then becomes the SCR. 2) Once the data entry is direct into the SWS           and how it is determined who is an obligor or obligee before business rules can be developed.
                                                                                                                                             the business rules to process a revised FL 191 can be incorporated. To date the only    (Meeting to be held week of 2/14.) In general, there should be an exception process. The SP is
                                                                                                                                             FL 191 forms provided to the SP do not reflect this issue. This would be considered a   contractually bound to enter in the information as set forth on the FL191 (SOW IM 3.46.). If the
                                                                                                                                             change in approach and scope. [Secondo, Laura] Same issue as outlined above.            FL191 changes during the period of time that the data is being input into the interim
                                                                                                                                             The interim database was designed to mirror the NICE entry process and rules. This      database (approximately March 05 to March 06), then the SP may have to modify some of their data
                                                                                                                                             would be a change in scope. If the attorneys have determined that the interim           entry fields. The SP should have an exception handling process and the data entry
                                                                                                                                             database must have this functionality we can work with you and Carlos to determine      personnel should operate under very strict criteria. To the extent that any FL191 is ambiguous or
Retired/ Archived                                                                                                                            the impact.                                                                             presents contradictory or confusing information, it should be kicked out of the batch and worked as
9/9/09                                                                                                                                                                                                                               an "exception." The State and the SP will agree on rules regarding exception processing. If the
                     32                              Customer Service -   050201 - 002    M/M or F/F           2005.02.01      2005.02.28                                                                                            9/9/09- Retired/archived as SP/SDU no longer utilizes the NICE database for Non IV-D case
                                                     non IV-D                             relationship                                       Mother/Father relationship: Issue raised 1/29/05 that there may be F/F or M/M           entry. Non IV-D case creation occurs directly in CSE. Per Federal Case Construct and based
                                                                                                                                             relationships. (FL-191 reflects only Mother/Father relationship)      SP                on FL-191 form processing , Non IV-D case creation in CSE does not utilize motner/father
                                                                                                                                             recommendation to enter what is provided on the FL-191 as provided. The SP              terminology. Non IV-D cases created by FL-191 form processing in the CSE system are
Retired/ Archived                                                                                                                            prefers to minimize data entry judgment determination by data entry operators as to     constructed with NCP/CP terminology/roles.
9/9/09                                                                                                                                       relationships and roles.                                                                See above.
                     33                              Customer Service -   050201 - 003    Date Received        2005.02.01      2005.02.28                                                                                            9/9/09- Retired/archived as this request addressed (duplicate) in xref Business Rule #41
                                                     non IV-D                                                                                What date is to be entered in this field, e.g., the date the form was received by the   which provides detail and a hierarcy of stamp/file dates contained within a Non IV-D Form FL-
                                                                                                                                             court, the date the form was received by DCSS? Please provide guidance.                 191.                                                                                        If this is
Retired/ Archived                                                                                                                                                                                                                    the date received by the SP, use the SP‟s date stamp date. If you are asking about the court receive
9/9/09                                                                                                                                                                                                                               date, see answer to #11 FL191 Receipt.
                     36                              Customer Service -   050201 - 006    Auto population of   2005.02.01      2005.02.28    Is the FVI indicator to be auto populated when a restraining/ protective/non-disclosure 9/9/09- Retired/archived. Refer to Business Rule #140 for detail on SP/SDU Non IV-D case
                                                     non IV-D                             FVI                                                order is entered? Recommendation – No. The FVI should only be set by DCSS staff creation in CSE when Family Violence has been indicated on a Non IV-D Form FL-191. No.
                                                                                                                                             in accordance with pending RQ 0198. Currently, it is understood that the NICE           The FVI will be set by DCSS. During the conversion from NICE, the restraining order field should be
Retired/ Archived                                                                                                                            database populates this field from the restraining order information, therefore, the    completed appropriately, but should not be connected to the FVI.
9/9/09                                                                                                                                       converted data from NICE may reflect this indicator.
                     37                              Customer Service -   050201 - 007    Source data          2005.02.01      2005.02.28    What updated source data will be accepted as accurate, (for example, if CSC             9/9/09- Retired/archived as SP/SDU no longer manages or maintains the Non IV-D Customer
                                                     non IV-D                             accuracy                                           receives phone call from CP with new info for NCP)? Note: Per SOW CP=CP info,           Service Center (CSC). All Non IV-D case management related calls are received by the DCSS
                                                                                                                                             NCP=NCP info. Please clarify requirements for information update and acceptance. directly as part of the Non IV-D CSC transition effective 5/1/07.
                                                                                                                                                                                                                                     See #4 & #5 Rules: Other SP dates and reason, and ID information.




Retired/ Archived
9/9/09
                     38                              Customer Service -   050201 - 008    Interim Database     2005.02.01      2005.02.28    What Interim database reporting details are required?                                   9/9/09- Retired/archived as SP/SDU no longer utilizes the NICE (interim) database for Non IV-
                                                     non IV-D                             Reports                                                                                                                                    D case entry. Non IV-D case creation occurs directly in CSE.
                                                                                                                                                                                                                                     The reports needed will be those used to support DCSS oversight functions. DCSS will need to
                                                                                                                                                                                                                                     assess timeliness and accuracy of input of the FL 191 data, as well as review for appropriate
                                                                                                                                                                                                                                     contact when the necessary data elements weren‟t provided on the FL 191. Based on our
                                                                                                                                                                                                                                     conversation on 2/15, it appears the SP could do an extract of the interim data base files – into a
                                                                                                                                                                                                                                     SQL database - that could be manipulated by DCSS staff as needed. This appeared to be an
                                                                                                                                                                                                                                     acceptable solution for any ad hoc queries that DCSS might want to run. Otherwise, the standard
                                                                                                                                                                                                                                     reports described in the 2/8/05 “SDU Procedures Non-IV-D Data Entry_draft2” document should be
                                                                                                                                                                                                                                     sufficient for monitoring data entry into the interim database. It was also determined that the
Retired/ Archived                                                                                                                                                                                                                    standard monitoring process would be a “check back” – that is, working from the hard copies of the
9/9/09                                                                                                                                                                                                                               FL 191, DCSS staff would be able to go to the interim database and validate that the information


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                                                                                                                                SDU BUSINESS PROCEDURES
  2009 Review
     Status         No.      Priority       V1/V2       SDU Function      Reference No.           Topic           Date Opened     Date Closed                                        Description
                     39                              Customer Service -   050201 - 009    Suffixes                2005.02.01      2005.02.28    Please provide the BR for conversion of suffixes from NICE and for future suffix      9/9/09- Retired/archived as SP/SDU no longer utilizes the NICE database for Non IV-D case
                                                     non IV-D                                                                                   collection and placement to support conversion to SWS.                                entry. Non IV-D case creation occurs directly in CSE.
                                                                                                                                                                                                                                      The NICE does not have a separate field for suffixes. The suffix is contained as part of the last
Retired/ Archived                                                                                                                                                                                                                     name. The SP should convert the data from NICE as found. The SP‟s interim database has a data
9/9/09                                                                                                                                                                                                                                field for suffixes. If a suffix is noted on the FL-191, the SP should populate this field.
                     40                              Customer Service -   050201 - 010    Restraining Order       2005.02.01      2005.02.28    Please provide the BR to support distinguishing between restraining orders, orders of 9/9/09- Retired/archived. Refer to Business Rule #140 for detail on SP/SDU Non IV-D case
                                                     non IV-D                             Information                                           protection and other orders as raised during the 1/19/05 discussions. The current     creation in CSE when Family Violence has been indicated on a Non IV-D Form FL-191.
                                                                                                                                                (most recent) FL 191 only has a single entry option.                                  The SP is only required to update the Interim DB with the information as found on the FL-
                                                                                                                                                                                                                                      191.Yes/No – A restraining order, protective order, or non-disclosure order due to domestic violence
                                                                                                                                                                                                                                      is in effect. The order protects: Father, Mother and/or Children. The order protects} From: Father or
Retired/ Archived                                                                                                                                                                                                                     Mother. The restraining order expires: Date
9/9/09
                     44                              Customer Service -   050201 - 014    Non FL-191              2005.02.01      2005.02.28     For correspondence that is not part of the FL-191, who/where should we return them. 9/9/09- Retired/archived as this request addressed (duplicate) in xref Business Rule #49
                                                     non IV-D                             Correspondence                                        For example: one of the envelopes has a court order instead of the FL-191, do we     which advises:SP/SDU to forward all non FL-191 or FL-195 documentation to DCSS (DCSS
Retired/ Archived                                                                                                                               treat it like an FL-191 or return it to the court?.                                  will not distribute documentation to the courts).
9/9/09                                                                                                                                                                                                                               Yes, they would go to one of the DCSS Operations staff (Miranda Gladden )
                     45                              Customer Service -   050201 - 015    Court ID                2005.02.01      2005.02.28    Multiple courts are listed for one county in the NICE database court cleanup report. 9/2/09- Retired/archived as SP/SDU no longer utilizes the NICE database for Non IV-D case
                                                     non IV-D                             missing/working the                                   Therefore, there is not enough information to determine which court is correct for   entry. NICE database reporting capabilies now N/A.
Retired/ Archived                                                                         report of NICE                                        cleanup. We need to know what is the correct default zip code for the county court.  Not sure what is meant by this one. Will need to see the data.
9/2/09                                                                                    converted data                                        No recommendation.
                     46                              Customer Service -   050201 - 016    FL-191 missing          2005.02.01      2005.02.28    The FL-191 is received with missing information that is required in the Interim      9/2/09- Retired/archived as SP/SDU no longer utilizes the NICE database for Non IV-D case
                                                     non IV-D                             person order to pay                                   database. (#2 and 3 on FL-191 are blank). Suggestion: leave the pay and receive      entry. In addition, xref Business Rule #122 for current (CSE system specific) procedure.
                                                                                          and person ordered                                    fields blank, will have to remove edit that makes them required. Does State have     This information is required in order to determine who is the CP and who is the NCP. The SP should
Retired/ Archived                                                                         to receive                                            existing BR for this?                                                                work these as part of the outreach (send NCP and CP notice asking for the info.)
9/2/09
                     47                              Customer Service -   050201 - 017    Past amount due         2005.02.01      2005.02.28    The FL-191 included a past due amount with dollars and cents, the system does not      9/2/09- Retired/archived as SP/SDU no longer utilizes the NICE database for Non IV-D case
                                                     non IV-D                             includes cents                                        allow cents. Should we round to nearest dollar, or enter only dollar amount and drop   entry. In addition, xref Business Rule #115 for current (CSE system specific) procedure.
                                                                                                                                                the cents? Up or down, or do not round, just enter dollar amount. We can enter only    Round to the nearest dollar. Please include the true amount ordered in the notes section as
Retired/ Archived                                                                                                                               the dollar amount and put the complete amount including cents on Notes.                proposed – it may be useful should the case convert to a IV-D case at some point.
9/2/09
                     48                              Customer Service -   050201 - 018    FL-191has only court    2005.02.01      2005.02.28                                                                                           9/2/09- Retired/archived.
                                                     non IV-D                             name and address.                                                                                                                            These forms will be sent to DCSS.
                                                                                          No case number or
                                                                                          other information




Retired/ Archived
9/2/09
                     50                              Customer Service -   050201 - 020    FL-191 shows that       2005.02.01      2005.02.28                                                                                           9/2/09- Retired/archived. The SP/SDU utilizes the CSE system to review for open/active IV-D
                                                     non IV-D                             the County is the                                                                                                                            child support cases for the participants named on the FL-191 form. Using the Non IV-D FL-
                                                                                          petitioner and is to                                                                                                                         191 Case Opening Rules (included in SP/SDU Non IV-D FL-191 Form Processing Procedures)
                                                                                          receive the                                                                                                                                  the SP/SDU makes a determination concerning CSE Non IV-D case creation. Note- the
                                                                                          payments                                                                                                                                     SP/SDU does not forward FL-191 forms to LCSAs. FL-191 forms associated with participants
                                                                                                                                                                                                                                       active on a CSE Title 19 case are forwarded to the DCSS Non IV-D CFW Team for case
                                                                                                                                                                                                                                       opening determination (Xref Business Rule #131).                      Consider this IV-
                                                                                                                                                                                                                                       D. Send these documents to the LCSAs .

Retired/ Archived
9/2/09
                     51                              Customer Service -   050201 - 021    FL-191 shows that       2005.02.01      2005.02.28                                                                                           9/2/09- Retired/archived. The SP/SDU utilizes the CSE system to review for open/active IV-D
                                                     non IV-D                             the County is the                                                                                                                            child support cases for the participants named on the FL-191 form. Using the Non IV-D FL-
                                                                                          petitioner and DCSS                                                                                                                          191 Case Opening Rules (included in SP/SDU Non IV-D FL-191 Form Processing Procedures)
                                                                                          is to receive                                                                                                                                the SP/SDU makes a determination concerning CSE Non IV-D case creation. Note- the
                                                                                          payments                                                                                                                                     SP/SDU does not forward FL-191 forms to LCSAs. FL-191 forms associated with participants
                                                                                                                                                                                                                                       active on a CSE Title 19 case are forwarded to the DCSS Non IV-D CFW Team for case
                                                                                                                                                                                                                                       opening determination (Xref Business Rule #131).
                                                                                                                                                                                                                                       Consider this IV-D. Send these documents to the LCSAs .
Retired/ Archived
9/2/09
                     52                              Customer Service -   050201 - 022    FL-191 shows that       2005.02.01      2005.02.28                                                                                           9/2/09- Retired/archived. The SP/SDU utilizes the CSE system to review for open/active IV-D
                                                     non IV-D                             the county is the                                                                                                                            child support cases for the participants named on the FL-191 form. Using the Non IV-D FL-
                                                                                          petitioner, the CP is                                                                                                                        191 Case Opening Rules (included in SP/SDU Non IV-D FL-191 Form Processing Procedures)
                                                                                          the “Other Parent”,                                                                                                                          the SP/SDU makes a determination concerning CSE Non IV-D case creation. Note- the
                                                                                          and the CP is to                                                                                                                             SP/SDU does not forward FL-191 forms to LCSAs. FL-191 forms associated with participants
                                                                                          receive payments                                                                                                                             active on a CSE Title 19 case are forwarded to the DCSS Non IV-D CFW Team for case
Retired/ Archived                                                                                                                                                                                                                      opening determination (Xref Business Rule #131).
9/2/09                                                                                                                                                                                                                                 Consider this IV-D. Send these documents to the LCSAs .


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                                                                                                                                SDU BUSINESS PROCEDURES
  2009 Review
     Status         No.      Priority       V1/V2       SDU Function      Reference No.          Topic            Date Opened      Date Closed                                          Description
                     53                              Customer Service -   050201 - 023    FL-191 where the CP     2005.02.01        2005.02.28                                                                                         9/2/09- Retired/archived. The SP/SDU utilizes the CSE system to review for open/active IV-D
                                                     non IV-D                             is the petitioner and                                                                                                                        child support cases for the participants named on the FL-191 form. Using the Non IV-D FL-
                                                                                          payments are to be                                                                                                                           191 Case Opening Rules (included in SP/SDU Non IV-D FL-191 Form Processing Procedures)
                                                                                          received by a court                                                                                                                          the SP/SDU makes a determination concerning CSE Non IV-D case creation. Note- the
                                                                                          trustee or attorney                                                                                                                          SP/SDU does not forward FL-191 forms to LCSAs. FL-191 forms associated with participants
                                                                                                                                                                                                                                       active on a CSE Title 19 case are forwarded to the DCSS Non IV-D CFW Team for case
                                                                                                                                                                                                                                       opening determination (Xref Business Rule #131).
                                                                                                                                                                                                                                       SP needs to do outreach to the courts to determine if this is a IV-D case (such as foster care). It
                                                                                                                                                                                                                                       will either end up as Non IV-D and need data entry or be IV-D and fall into one of the other bus. rule
                                                                                                                                                                                                                                       categories for sending to the LCSA.




Retired/ Archived
9/2/09
                     54                              Customer Service -   050201 - 024    FL-191 where the CP     2005.02.01        2005.02.28                                                                                         9/2/09- Retired/archived. The SP/SDU utilizes the CSE system to review for open/active IV-D
                                                     non IV-D                             is the petitioner and                                                                                                                        child support cases for the participants named on the FL-191 form. Using the Non IV-D FL-
                                                                                          the County or the                                                                                                                            191 Case Opening Rules (included in SP/SDU Non IV-D FL-191 Form Processing Procedures)
                                                                                          County Treasurer                                                                                                                             the SP/SDU makes a determination concerning CSE Non IV-D case creation. Note- the
                                                                                          receives the                                                                                                                                 SP/SDU does not forward FL-191 forms to LCSAs. FL-191 forms associated with participants
                                                                                          payments                                                                                                                                     active on a CSE Title 19 case are forwarded to the DCSS Non IV-D CFW Team for case
                                                                                                                                                                                                                                       opening determination (Xref Business Rule #131).
                                                                                                                                                                                                                                       Consider this IV-D. Send these documents to the LCSAs .




Retired/ Archived
9/2/09
                     55                              Customer Service -   050201 - 025    FL-191 where the CP     2005.02.01        2005.02.28                                                                                         9/2/09- Retired/archived. The SP/SDU utilizes the CSE system to review for open/active IV-D
                                                     non IV-D                             is the petitioner and                                                                                                                        child support cases for the participants named on the FL-191 form. Using the Non IV-D FL-
                                                                                          DCSS is to receive                                                                                                                           191 Case Opening Rules (included in SP/SDU Non IV-D FL-191 Form Processing Procedures)
                                                                                          the payments                                                                                                                                 the SP/SDU makes a determination concerning CSE Non IV-D case creation. Note- the
                                                                                                                                                                                                                                       SP/SDU does not forward FL-191 forms to LCSAs. FL-191 forms associated with participants
                                                                                                                                                                                                                                       active on a CSE Title 19 case are forwarded to the DCSS Non IV-D CFW Team for case
Retired/ Archived                                                                                                                                                                                                                      opening determination (Xref Business Rule #131).
9/2/09                                                                                                                                                                                                                                 Consider this IV-D. Send these documents to the LCSAs .
                     57                              Customer Service -   050201 - 027    Split custody, no CS    2005.02.01        2005.02.28      Parents share custody, no CS ordered. FL191 states both parents pay, but pay 0.    9/2/09- Retired/archived. Refer to Business Rule #116 for detail on Non IV-D case creation in
                                                     non IV-D                             ordered                                                   Should this order be entered to database? [mdavis] This is a zero support order,   CSE when child support is ordered at zero or reserved.
                                                                                                                                                    probably 50/50 shared custody. Recommend not entering to database as neither       Federal regulations require all Non IV-D orders be reported to the FCR. Create 2 cases, with the
Retired/ Archived
                                                                                                                                                    party is ordered to pay and a new order would have to be entered if this was to    parents‟ roles reversed (mom is CP on one case, NCP on the other). Both would show $0 owed.
                                                                                                                                                    change.
9/2/09
                     58                              Customer Service -   050201 - 028    On FL-191 child         2005.02.01        2005.02.28      What conversion method should be used to calculate the monthly support amount      9/2/09- Retired/archived as SP/SDU no longer utilizes the NICE database for Non IV-D case
                                                     non IV-D                             support amount is                                         Weekly x 52 / 12 = monthly; Bi-weekly x 26 / 12 = monthly?                         entry. Non IV-D case creation occurs directly in CSE with current functionality supporting
                                                                                          noted in a weekly or                                                                                                                         entry of child support amount in a monthly, weekly, or bi-weekly amount as needed based on
Retired/ Archived                                                                         bi-weekly amount                                                                                                                             terms of the order.
9/2/09
                     63                              OPS - Collections     060724-001     Payment Sources for     2005.11.30     Closed 2007.01.24 What payment source should be used for intrastate payments (LCSA to LCSA)?          12/02/09- Retired/archived as per complete/total LCSA conversion to CSE, LCSA to LCSA
                                                                                          Intrastate Payments                        Reopened                                                                                          (intrastate) child support payments no longer exist. As such, the SP/SDU does not receive
                                                                                                                                  2006.07.21 Intial                                                                                    this payment type.
                                                                                                                                 Close 2005.12.14                                                                                      7/21/06 - This business rule will expire as of implementation of V 1.3. The new rule will be that
                                                                                                                                                                                                                                       unless the face of the financial instrument is marked with withholding or regular, the SP is to code
                                                                                                                                                                                                                                       the counties warrants as the appropriate payment sources.
                                                                                                                                                                                                                                       3/2/06 - This additional language that was suggested to be added for the SP to complete needs
                                                                                                                                                                                                                                       confirmation
                                                                                                                                                                                                                                       2/22/06 - The SDU SP will code the following as an interstate (INT in SWS) payment source:
                                                                                                                                                                                                                                       Any check that has been issued by the SDU and received back at the SDU through the lockbox.
                                                                                                                                                                                                                                       These are checks that are on SDU check stock and made payable to a California county.
                                                                                                                                                                                                                                       Any warrant issued by a California county with the following exceptions:
                                                                                                                                                                                                                                       A county warrant that represents over the counter cash or credit card payments that have “Regular”
                                                                                                                                                                                                                                       on the face of the warrant.
Retired/Archived                                                                                                                                                                                                                       A county warrant that represents county employee wage withholding payments that have “Wage” on
12/02/09                                                                                                                                                                                                                               the face of the warrant




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                                                                                                                           SDU BUSINESS PROCEDURES
  2009 Review
     Status         No.      Priority       V1/V2       SDU Function     Reference No.            Topic      Date Opened     Date Closed                                        Description
                     65                              OPS - Collections   051201 - 002    Correspondence      2005.12.01      2005.12.14    Outreach letters from Orange county are coming back from other states                  10/28/09- Retired/archived as the SP/SDU no longer receives this type of (SDU
                                                                                                                                                                                                                                  implementation related) correspondence.
                                                                                                                                                                                                                                  12/14 - Rule is to look for the identifier at the bottom of the form to separate them from the FL 191s
                                                                                                                                                                                                                                  12/01 - A. Mozaffari - SP is to give them to DCSS SDU Ops and they will send back to the county of
                                                                                                                                                                                                                                  origin.




Retired/Archived
10/28/09
                     66                              OPS - Collections    051201-003     Recurring Debits    2005.12.01      2005.12.07    How will Wave 2 counties set up additions, terminations, or modifications to recurring 10/28/09- Retired/archived as the only/current ACH debit recurring withdrawal payment
                                                                                                                                           debit?                                                                                 solution is through the CA Automated Payment System (SDU) Web site for all NCPs/LCSAs.
                                                                                                                                                                                                                                  As part of SDU implementation, alternate/County specific ACH debit recurring withdrawal
                                                                                                                                                                                                                                  payment solutions were retired or converted to the CA Automated Payment System Web site
                                                                                                                                                                                                                                  solution.                                                 12/01- The SP is currently using the method
                                                                                                                                                                                                                                  of a file upload for Wave 1 counties (Santa Clara) and could use the same process for Wave 2.
                                                                                                                                                                                                                                  Additionally, Santa Clara will send the SP a spreadsheet with the terminations/modifications and the
Retired/Archived                                                                                                                                                                                                                  SP will load into their system. If NSF then the SP will terminate as they are notified of the NSF.
10/28/09
                     69                              OPS - Collections   121301 - 001    Returned            2005.12.14      2005.12.14    What is the process that the SP should follow for returned disbursements that have a 11/04/09- Business Rule to remain open with no update of approved (original) procedure.
                                                                                         Disbursements                                     postal sticker that indicate the recepient is temporarily away?                      2/21/06 - Additional update language - The SP will void the disbursement checks and enter the
                                                                                                                                                                                                                                following language in the comment section of the DE, "USPS returned check because the payee is
Remain Open with                                                                                                                                                                                                                temporarily away." The SP should void the disbursements. The address should NOT be changed in
No Update of Rule                                                                                                                                                                                                               CSE.
11/04/09
                     79                              OPS - Collections    060623-001     Transmittal Forms   2006.06.23      2006.08.10    How long must transmittal forms sent by LCSAs be kept for over the counter and       12/02/09- Retired/archived as LCSAs no longer utilize SDU transmittals to forward locally
                                                                                                                                           credit card payments?                                                                received payments to the SDU. Per DCSS CSS Letter 09-13, all LCSAs are to utilize CSE
                                                                                                                                                                                                                                generated receipts or reports to forward locally received payments to the SDU. Of note- the
                                                                                                                                                                                                                                SP/SDU securely shreds all (payment) backup documentation within 3 business days of
Retired/Archived
                                                                                                                                                                                                                                processing after DCSS review.                                                             7/24 - The
12/02/09
                                                                                                                                                                                                                                SP will retain the transmittal forms on a rolling 3 month schedule and then will destroy the forms
                     80                              OPS - Collections    060623-002     Payees              2006.06.23      2006.06.26    What does the SP do when payments received at the SDU contain checks and/or          12/02/09- Retired/archived as per complete/total LCSA conversion to SDU payment
                                                                                                                                           payment coupons that are payable to or refer to a county other than the county whose processing; payment mail is no longer segregated by County/LCSA.
                                                                                                                                           mail it was received in?                                                             6/23 - The SP will process the payment to the county whose mail it was received in.




Retired/Archived
12/02/09
                     82                              OPS - Collections    060721-001     FL 191 Data Entry   2006.07.21      2006.07.24    Does the SP enter employment information from the FL 191 into the Interim Database 12/02/09- Retired/archived as SP/SDU no longer utilizes the NICE or SWS database for Non IV-
                                                                                                                                           or SWS Database?                                                                   D case entry. See XREF Business Rule #134 for current response/procedure.
                                                                                                                                                                                                                              Non IV-D case creation occurs directly in CSE.7/21 - No, employment information is not entered
                                                                                                                                                                                                                              from the FL 191 into the Interim Database or SWS Database.



Retired/Archived
12/02/09
                     83                              OPS - Collections    060724-003     Payment Source      2006.07.24      2006.08.10    What should the payment source be when the county mixes both cash and wage             12/02/09- Retired/archived as per DCSS CSS Letter 09-13, all LCSAs are to utilize CSE
                                                                                                                                           withholding on a single transmittal and submits a single check?                        generated receipts or reports to forward locally received payments to the SDU. CSE
                                                                                                                                                                                                                                  generated receipts and reports include payment source detail for SP/SDU usage during
                                                                                                                                                                                                                                  collections processing. Of note- the SP/SDU will capture the payment source for locally
                                                                                                                                                                                                                                  received and forwarded payments as indicated by the LCSA. If no payment source if
                                                                                                                                                                                                                                  indicated, the SP/SDU will make a best effort in determining the correct payment source
                                                                                                                                                                                                                                  using established business rules and examples presented in CDL CO-002.
Retired/Archived                                                                                                                                                                                                                  7/26 - The SP shall pull these items from processing and bring to the SDU Ops staff. SDU Ops will
12/02/09                                                                                                                                                                                                                          return these items to the county and request two checks with separate payment sources. SDU Ops
                                                                                                                                                                                                                                  will develop language for dissemination to the LCSAs regarding this business procedure.



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                                                                                                                                     SDU BUSINESS PROCEDURES
  2009 Review
     Status             No.   Priority      V1/V2       SDU Function      Reference No.           Topic                Date Opened      Date Closed                                        Description
                        84                           OPS - Collections      060724-002    Payment Source                2006.07.24       2006.08.17   What is the correct payment source for a county to county payment if there is no       12/02/09- Retired/archived as per complete/total LCSA conversion to CSE, County to County
                                                                                                                                                      identifying information on the remittance?                                             (intrastate) child support payments no longer exist. As such, the SP/SDU does not receive
                                                                                                                                                                                                                                             this payment type. Movement of intrastate monies occurs via financial/adjustment processes
                                                                                                                                                                                                                                             within CSE.
                                                                                                                                                                                                                                             8/10 - The functionality for the LCSAs to initiate these payments has been removed so there should
                                                                                                                                                                                                                                             not be anymore county to county pymts 8/01 - As of implementation of 1.3, the alternative process
                                                                                                                                                                                                                                             expires and the SP is to code county warrants as the appropriate payment source. Counties will no
                                                                                                                                                                                                                                             longer be marking the face of the checks as required by the alternative process. The only
                                                                                                                                                                                                                                             collections that should be coded as interstate are true interstate payments.



Retired/Archived
12/02/09
                   90                                OPS - Collections   060830-003       Invalid V1 Payment        2006.08.30       2007.12.14       What should the SP do with payments containing information that would identify them 12/16/09- Retired/archived as topic/question deemed not a Business Rule. Rather, a CCSAS
                                                                                          Sources                                                     as ALP, BOE, CPT or PER?                                                               CR managed by the CCSAS CCB process. Note- Per CCSAS CR and CCB, PER and BOE
                                                                                                                                                                                                                                             payment sources implemented by SP effective 7/09 however were pulled from SP production
                                                                                                                                                                                                                                             per DCSS request. Reference CCSAS CCB for detail.
                                                                                                                                                                                                                                             Confirmation has been made via SP/SDU IT that CSE will not accept payment sources BOE, ALP,
                                                                                                                                                                                                                                             and PER until all LCSAs convert to V2. As such, the SP is not currently required to capture
                                                                                                                                                                                                                                             payments using these specific payment sources. It has been determined this is not an outstanding
                                                                                                                                                                                                                                             business rule but rather a pending functional requirement being tracked/monitored by both the SP
                                                                                                                                                                                                                                             and DCSS.
                                                                                                                                                                                                                                             12/07/07- SP and DCSS to confirm CSE and CE payment source functionality/status with respective
                                                                                                                                                                                                                                             IT resources
                                                                                                                                                                                                                                             10/25/07- Current status of functionality/payment source capabilities to be sought by Maria Brice
Retired/Archived
                                                                                                                                                                                                                                             from the SP and Valerie Whitaker.                                     6/26/07- As CSE V2.1 is now
12/16/09
                                                                                                                                                                                                                                             live, both the SP and State will request current status pertaining to CSE functionaility supporting a
                        100                          OPS- Collections    050307-001       Payment                       2007.03.05       2007.10.25   What is the specific process the SP utilizes in requesting LCSA assistance in          12/16/09- Retired/archived as topic/question deemed not a Business Rule. Rather, a SDU
                                                                                          Identification- contact                                     identifying a payment?                                                                 contracual component addressed in CDL CO 001-02-02. Per most recent CO submission to
                                                                                          with LCSA for                                                                                                                                      DCSS by SP, reference Table 7.3: Payment Source Key Indicators.
                                                                                          assistance                                                                                                                                         10/25/07- The State and SP are in discussion of this Business Rule topic through a channel
                                                                                                                                                                                                                                             separate from the Business Rule Approval Process. Thresholds to be determined as part of the
                                                                                                                                                                                                                                             agreements made. As such, this open Business Rule is closed without approval.
                                                                                                                                                                                                                                             6/26/07- Valerie Whitaker to re-submit request to Kathie LaLonde for recommendations/advisement.
                                                                                                                                                                                                                                             4/12/07- Valerie Whitaker to refer to Kathie LaLonde
                                                                                                                                                                                                                                             3/22/07- Valerie Whitaker to confirm with Steven Matranga if contact with Kathie LaLonde was
Retired/Archived
                                                                                                                                                                                                                                             made and advisement of Federal Certification threshold/cutover was obtained.
12/16/09
                                                                                                                                                                                                                                             3/9/07- DCSS (Steven Matranga) to contact Kathie LaLonde in order to determine if, per Federal
                        102                          OPS- Collections    031407-002       Declined recurring            2007.03.14       2007.03.22   Who is the responsible entity for email notification of declined recurring credit card 2/3/10 Retired/archived as PO Box was never in use by the SP per SDU Ops.
                                                                                          credit card payments-                                       payments?                                                                              12/16/09- Business Rule to remain open with update of approved procedure as follows: Per
                                                                                          email notification                                                                                                                                 DCSS SDU Operations an email has not yet been received to cachargeback@dcss.ca.gov
                                                                                                                                                                                                                                             providing notification of declined recurring credit card payments. DCSS SDU Operations is
                                                                                                                                                                                                                                             continuing to research the usage and procedures associated with declined recurring credit
Retired/Archived
                                                                                                                                                                                                                                             card payments and email notification as an Action Item. Note- NCPs (only) can establish
2/3/10
                                                                                                                                                                                                                                             automatic recurring payment schedules using the SDU automated payment system (with
                        128                          EHD                 080122-003       Direct deposit                2008.01.22       2009.03.17   Other than the SP (who is responsible for data entry of paper direct deposit           1/20/10 - Retired/archived as not applicable to SDU Business Rule process
                                                                                          processing-                                                 application forms), what other child support program entities (such as DCSS or         03/17/09- Per meeting held with DCSS SDU Operations and CCSAS BP Team, due to CSE
                                                                                          authorized entities                                         LCSAs) are authorized to perform manual cancellation of direct deposit (in CSE)?       functionality LCSA and DCSS personnel, via access levels/system rights, have the ability to perform
                                                                                          performing                                                                                                                                         direct deposit account updates (enrollment and cancellation). Therefore, it is not possible to limit
                                                                                          cancellation                                                                                                                                       this functionality to SP staff exclusively.                                    10/03/08- DCSS, via
                                                                                                                                                                                                                                             Valerie Whitaker, to send additional inquiry to the CCSAS BP Team for review/advisement as
                                                                                                                                                                                                                                             response not yet received.
                                                                                                                                                                                                                                              08/28/08- DCSS, via Valerie Whitaker, to send additional inquiry to the CCSAS BP Team for
                                                                                                                                                                                                                                             review/advisement as response not yet received.
                                                                                                                                                                                                                                              06/20/08- DCSS, via Valerie Whitaker, to send additional inquiry to the CCSAS BP Team for
                                                                                                                                                                                                                                             review/advisement as response not yet received.                                   4/14/08- Valerie
                                                                                                                                                                                                                                             Whitaker to send follow up request to CCSAS Business Problems Team as response not yet
                                                                                                                                                                                                                                             received.
                                                                                                                                                                                                                                             01/30/08- DCSS, via Valerie Whitaker, to contact the CCSAS Business Problems Team to confirm
                                                                                                                                                                                                                                             no other child support program entities (other than the SP) are authorized to perform manual
                                                                                                                                                                                                                                             cancellation of direct deposit in CSE.
Retired/Archived
                                                                                                                                                                                                                                              01/22/08- Response to be discussed at 1/23/08 Business Procedure Meeting.
1/20/10




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                                                                                                                                  SDU BUSINESS PROCEDURES
  2009 Review
     Status         No.      Priority       V1/V2       SDU Function        Reference No.          Topic            Date Opened     Date Closed                                       Description
                    131                              Ops- Non IV-D         080410-001       Non IV-D CSE case       2008.04.10      2008.11.13    Should the SP open a Non IV-D case in CSE, off of FL receipt (191 or 195), when an    1/20/10 - Business Rules to remain open with update - after review with CFW-D team it is
                                                                                            creation when Title                                   open Title 19/Non IV-A case in CSE contains the same participant or court order       determined that the SP staff can open a Non IV-D case when there is an existing IVD T19 case
                                                                                            19/Non IV-A case                                      information? NOTE- this business rule request is a refinement of (open status) item   open.
                                                                                            open for same                                         #118                                                                                  11/13/08- If the SP Non IV-D Team confirms a Title 19/Non IV-A case is open in CSE for the same
                                                                                            participants                                                                                                                                participants/court order, the SP will send the Source Document (FL) to the State CFW-D Unit via
                                                                                                                                                                                                                                        inter-office mail. The State CFW-D Unit will analyze and determine whether or not a Non IV-D case
                                                                                                                                                                                                                                        should be created.
                                                                                                                                                                                                                                        If this process is required on an escalated or time-sensitive case, then the SP Non IV-D Team will
                                                                                                                                                                                                                                        contact the State CFW-D Unit @ 916-845-7747 to arrange to fax the document.
                                                                                                                                                                                                                                        10/03/08- The SP is now working directly with Meredith Ford/DCSS Non IV-D Operations in
                                                                                                                                                                                                                                        developing and implementating a procedure specific to this scenario. 08/28/08- Response from
                                                                                                                                                                                                                                        DCSS Policy and Legal Units not yet received. Request made of the SP to provide count of FLs
                                                                                                                                                                                                                                        meeting the Title 19/Non IV-A case scenario awaiting processing (if any) pending
                                                                                                                                                                                                                                        response/Business Rule recommendation.
                                                                                                                                                                                                                                        06/20/08- DCSS, via Valerie Whitaker, to send additional inquiry to Policy and Legal Units for
                                                                                                                                                                                                                                        review/advisement as response not yet received.
                                                                                                                                                                                                                                        04/14/08- DCSS, via Valerie Whitaker, to contact Policy and Legal Units for review/advisement.
                                                                                                                                                                                                                                        04/10/08- Response to be discussed at 04/14/08 Business Procedure Meeting.
Retired/Archived
1/20/10
                    138                              Ops-                     090105-001    SP processing of        2009.01.05      2009.03.18    How should the SP process payments received where the financial instrument            1/20/10 Business Rule to be archived as it is superceeded by rule #147.
                                                     Reconciliation/Mail                    financial instruments                                 (check) does not have a MICR line present?                                            3/18/09- 01/05/09- Based upon direction received from Robert Jones and the CCSAS BP Team, if
                                                     Room                                   missing MICR line                                                                                                                           the SP receives a payment containing a financial instrument that is missing MICR line information;
                                                                                            detail                                                                                                                                      the SP will image the payment (for audit and research purposes/so the appropriate reject reason
                                                                                                                                                                                                                                        code will display with the rejected item in the CE) and then reject the item from complete processing
                                                                                                                                                                                                                                        (deposit of the item). The rejected item will be provided to DCSS SDU Operations with an
                                                                                                                                                                                                                                        advisement that the item is missing MICR detail.
                                                                                                                                                                                                                                        2/27/09- DCSS, via Valerie Whitaker to contact CCSAS BP Team and Robert Jones for
                                                                                                                                                                                                                                        review/advisement.
                                                                                                                                                                                                                                        01/05/09- If the SP receives a payment containing a financial instrument that is missing MICR line
Retired/Archived                                                                                                                                                                                                                        information; the payment will be rejected from processing (not deposited) and returned to the
1/20/10                                                                                                                                                                                                                                 remitter with a letter of explanation (utilizing DCSS 0068- Notice of Unprocessed Payment).
(superceded by #
147)




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                                                   SDU BUSINESS PROCEDURES
DCSS Approval
Audrey Mozaffari




      N/A




      N/A




Audrey Mozaffari




Audrey Mozaffari




Kathy LaLonde




Kathy LaLonde




Kathy LaLonde




Kathy LaLonde




Kathy LaLonde




        d2b5c6e0-c86f-4e24-b279-9819b4600390.xls                             10 of 56
                                                  SDU BUSINESS PROCEDURES
DCSS Approval
Kathy LaLonde



Kathy LaLonde




Kathy LaLonde




Kathy LaLonde




Kathy LaLonde




Kathy LaLonde




Kathy LaLonde




Kathy LaLonde




       d2b5c6e0-c86f-4e24-b279-9819b4600390.xls                             11 of 56
                                                  SDU BUSINESS PROCEDURES
DCSS Approval
Kathy LaLonde




Kathy LaLonde




Kathy LaLonde



Kathy LaLonde



Kathy LaLonde




Kathy LaLonde




Kathy LaLonde




Kathy LaLonde




Kathy LaLonde




Kathy LaLonde




       d2b5c6e0-c86f-4e24-b279-9819b4600390.xls                             12 of 56
                                                   SDU BUSINESS PROCEDURES
DCSS Approval
Kathy LaLonde




Kathy LaLonde




Kathy LaLonde




Kathy LaLonde




Kathy LaLonde




Valerie Whitaker




        d2b5c6e0-c86f-4e24-b279-9819b4600390.xls                             13 of 56
                                                   SDU BUSINESS PROCEDURES
DCSS Approval
Audrey Mozaffari




Audrey Mozaffari




Audrey Mozaffari




Valerie Whitaker




Valerie Whitaker




Valerie Whitaker




Valerie Whitaker




        d2b5c6e0-c86f-4e24-b279-9819b4600390.xls                             14 of 56
                                                      SDU BUSINESS PROCEDURES
  DCSS Approval
  Valerie Whitaker




No approval/ closed
as not an oustanding
business rule




        N/A




  Valerie Whitaker




Valerie Whitaker/Ana
        Vega




           d2b5c6e0-c86f-4e24-b279-9819b4600390.xls                             15 of 56
                                                     SDU BUSINESS PROCEDURES
  DCSS Approval
Meredith Ford/Martin
      Wilkins




Valerie Whitaker/Ana
        Vega




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                                                                                                                             SDU BUSINESS PROCEDURES
  2009 Review
     Status         No.      Priority       V1/V2      SDU Function        Reference No.           Topic       Date Opened     Date Closed                                         Description
                     2                               OPS - Mail / OPEX      050131 - 002   Processing           2005.01.31      2006.03.09                                                                                            11/04/09- Business Rule to remain open pending review/response by DCSS SDU Operations
                                                                                           Misdirected or                                    What is the business rule for handling mis-directed mail when an operator finds cash     Team confirming content was added to CDL CO 001 per original response capturing mis-
                                                                                           Misaddressed Mail                                 contained in an envelope?                                                                directed mail (containing cash) information.
                                                                                           that contains                                                                                                                              03/09/06 - SP has verfied that the procedure is in place and CO 001 will be updated to reflect the
                                                                                           currency                                                                                                                                   new procedure
                                                                                                                                                                                                                                      03/2/06 - SP is reviewing the matrix
                                                                                                                                                                                                                                      01/11/06 - Audrey states it is close to finalization
                                                                                                                                                                                                                                      01/06/06 - Audrey is reviewing the procedures
                                                                                                                                                                                                                                      12/01/05 - Sharon will provide an answer on 12/02/05. 10/24/05 - Sharon C was reviewing the
                                                                                                                                                                                                                                      business rules for handling provided by Audrey and may make some revisions
Remain Open with                                                                                                                                                                                                                      10/01/05 - Audrey sent an e-mail documenting the business rules for handling misdirected mail. We
Action Item                                                                                                                                                                                                                           are in the process of reviewing these rules and providing feedback. Targeted completion by eod
Identified                                                                                                                                                                                                                            10/18/05 01/06/10 Cross reference to item 8. Item remains open pending finalization of CO
11/04/09                                                                                                                                                                                                                              001.2.02.
                     3                               OPS - Collections     050131 - 003    Determining the     2005.01.31      2005.12.01    What are the criteria to determine payment source types from the list of “Payment        10/28/09- Business Rule to remain open with update of approved procedure as follows: The
                                                                                           Payment Source                                    Types” (i.e. Bd of Equalization, Sales Tax Intercept, etc) in the event that the file or SP continues to work with DCSS in refining and defining examples of payment sources
                                                                                           Type                                              receiving mechanism does not contain the designation information?                        related to payment processing. This is accomplished through various means including
                                                                                                                                                                                                                                      escalation items, the SDU Payment Validation Process, and contract deliverable updates
                                                                                                                                                                                                                                      (CDL- Collections Operations Procedures/CO).
                                                                                                                                                                                                                                      12/01/05 - Miranda shared the matrix with the SP and they will begin to use it as a guide.
                                                                                                                                                                                                                                      11/16/05 - DCSS SDU Ops has developed a matrix that will be used by SP however it needs to go
                                                                                                                                                                                                                                      to policy for approval for usage
                                                                                                                                                                                                                                      10/21/05 - There is a CR that is determing the outcome of this procedure. Leave open for the
                                                                                                                                                                                                                                      status of the CR
                                                                                                                                                                                                                                      10/17/05 - More discussion on payment sources needs to occur with DCSS SDU Operations for
Remain Open with                                                                                                                                                                                                                      clarification
Update of Rule                                                                                                                                                                                                                        9/28/05 - More research will need to be done
10/28/09                                                                                                                                                                                                                              9/19/05 - Sabrina will look at most recent information.
                     4                               OPS - Collections     050131 - 004    Predated Checks     2005.01.31      2005.03.16    What is the business rule for processing predated checks (i.e. Treasury checks           9/23/09- Business Rule to remain open with update of approved procedure as follows: The
                                                                                                                                             received at the SDU at the end of the current month to be applied to the next month‟s SP/SDU utilizes the date of receipt (DOR) as processing date. The DOR is associated with all
Remain Open with                                                                                                                             obligation)?                                                                             collections processed and can be located as the lead in number(s) for Collection Receipt IDs.
Update of Rule                                                                                                                                                                                                                        Use the date of receipt for determining the date of processing.
9/23/09
                     5                               OPS - Collections     050509 - 001    Interstate          2005.05.09      2005.09.19    What is the business rule for processing a mis-directed payment from another state   10/28/09- Business Rule to remain open with no update of approved (original) procedure.
Remain Open with                                                                           Corrections                                       (e.g., sent to CA, but should have been CO)? Do we return to the sending state? Do 9/19/05 Business Procedure - These items will be given to DCSS SDU Operations for disposition
No Update of Rule                                                                                                                            we forward to the right state? Do we forward it to DCSS so that they can process it?
10/28/09
                     6                               OPS - Collections     050509 - 002    Records Retention   2005.05.09      2005.09.19    Clarify the records retention requirements for all remittance information                 10/28/09- Business Rule to remain open with update of approved procedure as follows: The
                                                                                           Rules                                                                                                                                       SP maintains collections/payment documentation (back-up) for approximately 3 business
                                                                                                                                                                                                                                       days from the date of receipt/processing. All collections/payment documentation is imaged
                                                                                                                                                                                                                                       and stored. Within the 3 business day timeframe, DCSS SDU Operations staff review the back
                                                                                                                                                                                                                                       up for auditing purposes and to move appropriate/applicable items to LCSAs. Upon return of
                                                                                                                                                                                                                                       the back up documentation to the SP (after DCSS SDU Operations review), it is securely
                                                                                                                                                                                                                                       shredded.                                       11/15/05 - There is a 9/27/05 - Refer to the SOW OM
Remain Open with                                                                                                                                                                                                                       4.35 - SOW specifies that after the item has been processed/imaged, and the image is readable,
Update of Rule                                                                                                                                                                                                                         then it can be properly destroyed The exception to this will be non-payment correspondence in V1
10/28/09                                                                                                                                                                                                                               I1.
                     7                               OPS - Disbursements   050706 - 001    Direct Deposit      2005.07.06      2005.09.27    1) If we receive a direct deposit application but pertinent information is missing on the 10/28/09- Business Rule to remain open with update of approved procedure as follows: if a
                                                                                           Applications                                      form, should the form be returned to the sender via mail, or may a phone call be          direct deposit application received/processed by the SP/SDU is missing information required
                                                                                                                                             made to the applicant to obtain the information after verifying their identity? 2) Also, to open a direct deposit account/enroll the CP, the application is returned to the CP via US
                                                                                                                                             clarify how you want blank forms to be provided to the requestor (by US mail, email,      mail with a letter of explanation providing detail on why the direct deposit account could not
                                                                                                                                             other)?                                                                                   be opened.
                                                                                                                                                                                                                                       1) Look at the Direct Deposit RQ - Research in progress.
                                                                                                                                                                                                                                       9/19/05 The SP can make a phone call to get missing information from the form and use the
                                                                                                                                                                                                                                       authentication process that is currently authorized in the CSC procedures. If no call back within 24
                                                                                                                                                                                                                                       hrs then send the application back using the missing information form from the FL 191 using the
Remain Open with                                                                                                                                                                                                                       other box on the form and an explanation
Update of Rule                                                                                                                                                                                                                         2) Business Procedure - The most efficient method may be used to provide blank direct deposit
10/28/09                                                                                                                                                                                                                               forms to the requestor.
                     8                               OPS - Collections     050706 - 002    Wire Transfers      Reopened on                   What processing rules and policies can we agree to which will minimize errors,            11/04/09- Business Rule to remain open pending review/response by DCSS SDU Operations
                                                                                                                2006.03.02                   problems or bad practices associated with receiving a “Wire Transfer” as an incoming Team confirming content was added to CDL CO 001 per original response capturing wire
                                                                                                                                             payment? (Receiving an incoming Wire Transfer as a direct payment will be a               transfer information. Note- currently, the SP does not accept wire transfers as a payment
                                                                                                                                             cumbersome process – wires almost always require manual intervention, they don‟t          method.                                                                03/09/06 - SP will work on a
                                                                                                                                             always contain all of the necessary information, they can come in unannounced, they matrix to affect the wire and update CO 001 with the information
                                                                                                                                             create timing/posting problems as they are immediate funds, etc.)                         02/22/06 - SP will give a DCSS Ops a matrix dcoument with information needed to affect a wire
                                                                                                                                                                                                                                       transfer and the risks associated
                                                                                                                                                                                                                                       01/11/06 Request for a wire transfer pay method will be deferred to DCSS OPS
                                                                                                                                                                                                                                       12/01/05 - Audrey has submitted a CR -3- 0044 to modify SOW 1.33 to remove the reference to
                                                                                                                                                                                                                                       Wire Transfer
                                                                                                                                                                                                                                       11/16/05 - Audrey sent to Sharon C for approval to move to CCB 10/21/05 - Still being reviewed by
                                                                                                                                                                                                                                       Audrey.
Remain Open with                                                                                                                                                                                                                       9/27/05 - Audrey will initiate the process to change the SOW to not allow Wire Transfers 9/19/05 -
Action Item                                                                                                                                                                                                                            Business Procedure - Recommendation is that the SOW (CO 1.33) be changed to not allow Wire
Identified                                                                                                                                                                                                                             Transfers.
11/04/09                                                                                                                                                                                                                               (We suggest that “Wire Transfers” not be encouraged as a payment method, but that ACH and web




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                                                                                                                                 SDU BUSINESS PROCEDURES
  2009 Review
     Status         No.      Priority       V1/V2       SDU Function       Reference No.           Topic           Date Opened     Date Closed                                        Description
                     9                               OPS - Collections     050720 - 001    ACH Credit              2005.07.20      2005.10.17    Clarify how the payment source (APP ID) information will be mapped, passed,              10/28/09- Retired/archived as not applicable to SDU Business Rule process. Question is
                                                                                           Processing of                                         recorded, adjusted for fees and unbalanced conditions, and transmitted. Review the       technical in nature and has been addressed in various CCSAS techinical documents.
                                                                                           Interstate Pymts                                      eight APP IDs and calculation, and validate the logic and flow to SWS. (Reference        10/21/05 - DCSS SDU Ops concur.
                                                                                                                                                 email from Jason Dement on July 20, 2005 to LRS).                                        10/17/05 - SP response - This was mapped previously and has been tested throughout SQT. It
Retired/Archived                                                                                                                                                                                                                          works correctly so this item can be closed.
10/28/09                                                                                                                                                                                                                                  9/19/05 - Research in progress.
                     10                              Control / Recon       050811 - 001    Bank-Adjustment         2005.08.11      2005.11.01    How will DCSS set up and use (charge) the adjustment account and exchange this           10/28/09- Business Rule to remain open with no update of approved (original) procedure.
                                                                                           Process Between                                       activity with the SDU staff?                                                             11/01/05 - Process has been established for DCSS Accounting to charge the adjustment account
                                                                                           DCSS                                                                                                                                           and inform SDU staff of the activity
                                                                                                                                                                                                                                          10/17/05 - Item was not covered in meeting with Larry Satter on 10/13/05, question will be e-mailed
Remain Open with                                                                                                                                                                                                                          to him for resolution
No Update of Rule                                                                                                                                                                                                                         9/19/05 Research in progress.to determine if this is still applicable.
10/28/09
                     11                              OPS - Collections     050811 - 002    Foreign Items -         2005.08.11      2005.09.12    Clarify the RI process flow (i.e. what path will the physical item take during the “buy- 2/3/10 Business Rule to remain open with the following update from DCSS Acctg - Foreign
                                                                                           Return Item Process                                   back” process and where will it be returned; will it come to the SP and what resolution items that are retuned are first sent to the SP Reconciliation group, the SP Recon team will
                                                                                           Flow                                                  is then expected?)                                                                       generate a statement from the SP Foreign account showing that the item was charged back
                                                                                                                                                                                                                                          against the SP account and will send the original returned item along with the statement to
                                                                                                                                                                                                                                          DCSS Acctg group. The SP Recon Team will also send an e-mail to DCSS Acctg notifying of
                                                                                                                                                                                                                                          the return item and the detail.
                                                                                                                                                                                                                                          10/29/09- Business Rule to remain open pending review/response by SP/SDU Reconciliation
                                                                                                                                                                                                                                          Team and DCSS Accounting confirming current (high level) foreign items NSF process.
                                                                                                                                                                                                                                          9/19/05 - Not Applicable with the latest foreign item processing since the item is collected funds
Remain Open with                                                                                                                                                                                                                          before processing. 01/06/10 Update: Resolution JW to email brief summary of resolution. VW and
update to rule                                                                                                                                                                                                                            SC to review and refine/update.
2/3/10
                     12                              OPS - Collections     050811 - 003    Foreign Items –         2005.08.11      2005.09.19    (1) Is the SP expected to accept any amount of currency and coin? (2) Will a             02/03/10 Business Rule to remain open with no changes as confirmed by the SP
                                                                                           Accepting Foreign                                     minimum threshold be established, i.e. $200US for foreign currency?                      Reconciliation Team.
                                                                                           currency and coin                                                                                                                              10/29/09- Business Rule to remain open pending review/response by SP/SDU Reconciliation
                                                                                                                                                                                                                                          Team confirming the original (2) responses remain current/As-Is with no updates/changes.
                                                                                                                                                                                                                                          (1) Business Procedures - The SP will not accept foreign coins for processing. If received they will
                                                                                                                                                                                                                                          be placed back with the incoming documentation and given to DCSS SDU Operations staff for
                                                                                                                                                                                                                                          disposition.
                                                                                                                                                                                                                                          (2) Business Procedure - Any foreign item that must be sent out for collection that is determined to
                                                                                                                                                                                                                                          be less than $ 200USD will not be processed. These items will be placed with the incoming
                                                                                                                                                                                                                                          documentation and given to DCSS SDU Operations staff for disposition. 01/06/10 Update: SP is
                                                                                                                                                                                                                                          to return all foreign coins received. In regard to item #2, if the collective cost (inclusive of fees)
Remain Open with                                                                                                                                                                                                                          exceeds $200 USD, provide to DCSS SDU Operations for disposition.
no changes to the
rule 02/03/10
                     13                              Systems / Technical   050811 - 004    Daily System File       2005.08.11      2005.10.24    How will the state manage/communicate replacement files/duplicate files or               10/28/09- Retired/archived as not applicable to SDU Business Rule process. Question is
                                                                                           Exchanges:                                            extensions to initial files? What are the reprocessing rules and communication           technical in nature and has been addressed in various CCSAS techinical documents.
                                                                                           replacement files or                                  contacts?                                                                                10/24/05 - Further research is in progress to determine if these items have been covered in the
                                                                                           extensions to initial                                                                                                                          SOIG
                                                                                           files                                                                                                                                          10/17/05 - Determine if these are going to Haig from the SP or DCSS SDU Ops
Retired/Archived                                                                                                                                                                                                                          9/27/05 - Need to go to Haig in an e-mail to close
10/28/09                                                                                                                                                                                                                                  9/19/05 - Moved to SOIG
                     14                              Systems / Technical   050811 - 005    Daily System File       2005.08.11      2005.10.24    As the file-exchange partners want to modify previously agreed to file times, who are    10/28/09- Retired/archived as not applicable to SDU Business Rule process. Question is
                                                                                           Exchanges:                                            the communication contacts and how is the process reviewed and approved?                 technical in nature and has been addressed in various CCSAS techinical documents.
                                                                                           Changes to file times                                                                                                                          10/24/05 - Further research is in progress to determine if these items have been covered in the
                                                                                                                                                                                                                                          SOIG
                                                                                                                                                                                                                                          10/17/05 - Determine if these are going to Haig from the SP or DCSS SDU Ops
Retired/Archived                                                                                                                                                                                                                          9/27/05 - Need to go to Haig in an e-mail to close
10/28/09                                                                                                                                                                                                                                  9/19/05 - Moved to SOIG
                     15                              OPS - Collections     050822 - 001    Stale Dated             2005.08.22      2005.09.07    In determining whether an incoming payment is "stale dated", what length of time         9/23/09- Business Rule to remain open with update of approved procedure as follows: The
                                                                                           Payments                                              does the State prefer to use as an unacceptable date (i.e. If the date of the check is   SP/SDU when/if possible and based on overall payment volume; will review for stale dated
                                                                                                                                                 greater than 180 days, is it determined to be "staled dated" and should not be           items (date greater than 180 days or as indicated otherwise on the financial instrument via
                                                                                                                                                 accepted)?                                                                               banking language). If detected, the SP/SDU will reject the payment from processing and
                                                                                                                                                                                                                                          return to the remitter via DCSS Form 0068 with an advisement indicating the payment was
Remain Open with                                                                                                                                                                                                                          stale dated.
Update of Rule                                                                                                                                                                                                                            The SP will apply standard banking practices to determine stale dated items so a decision from the
9/23/09                                                                                                                                                                                                                                   State is not needed.
                     16                              Customer Service -    050822 - 002    Changing the NCP        2005.08.22      2005.10.21    If the NCP or CP's name changes (i.e. is recently married), what validation /            10/28/09- Retired/archived as effective 5/1/07, the SP/SDU no longer provides Non IV-D
                                                     non IV-D                              or CP's name in the                                   authenticity / security measures are required before making official changes in the      customer service. The DCSS Non IV-D Operations (Contact) Center provides Non IV-D
                                                                                           Interim Database                                      database?                                                                                customer which includes supporting participant name changes. With conversion to the
                                                                                                                                                                                                                                          Statewide system, if a Non IV-D or IV-D participant contacts the SP/SDU EHD to request a
                                                                                                                                                                                                                                          name change, they are referred to the Customer Conntact number (866.901.3212) or Web site
                                                                                                                                                                                                                                          for assistance.
                                                                                                                                                                                                                                          10/21/05 - Name changes for N-IV are escalated to DCSS SDU Ops for processing.
                                                                                                                                                                                                                                          9/19/05 - RQ is being opened by DCSS SDU Operations.
Retired/Archived                                                                                                                                                                                                                          9/12/05 - This was determined to be a policy question that is being researched by DCSS SDU
10/28/09                                                                                                                                                                                                                                  Operations.
                     18                              Customer Service -    050822 - 004    Missing Data Fields     2005.08.22      2005.09.09    When California residents complete their FL-191 forms, one of the fields they often      10/29/09- Business Rule to remain open pending review/response by SP/SDU                       Non IV-
                                                     non IV-D                              on the FL191 forms                                    omit is the "State" field associated with the drivers license number. Does the State     D/Outreach Team confirming the following process: if a FL-191 includes an out of state
                                                                                                                                                 want to assume it is CA and we enter that, or should we leave it blank?                  address for a participant, will the SP default to the participants state of residence if the state
Remain Open with                                                                                                                                                                                                                          of DL issuance is not included on the form (select the state of residence for DL State field
Action Item                                                                                                                                                                                                                               within CSE)?
Identified                                                                                                                                                                                                                                9/09/05 Business Procedure - In the event that the drivers license State field is blank then the SP
10/28/09                                                                                                                                                                                                                                  can use CA in that field.

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                                                                                                                               SDU BUSINESS PROCEDURES
  2009 Review
     Status         No.      Priority       V1/V2       SDU Function       Reference No.          Topic          Date Opened     Date Closed                                        Description
                     19                              OPS - Collections     050822 - 005    Terminations of       2005.08.22      2005.11.16    10.21.05 - Corrected question - What is the LCSAs plan for terminating existing         10/28/09- Retired/archived as the only/current ACH debit recurring withdrawal payment
                                                                                           Recurring Debits                                    recurring withdrawals before V2 functionality.                                          solution is through the CA Automated Payment System (SDU) Web site for all NCPs/LCSAs.
                                                                                                                                               Between now and the time of Redirection, how will we handle the terminations of         As part of SDU implementation, alternate/County specific ACH debit recurring withdrawal
                                                                                                                                               existing recurring debits. Will the LCSA gather the required information for            payment solutions were retired or converted to the CA Automated Payment System Web site
                                                                                                                                               termination and they send it to us, or will the EHD have to validate the IV-D person in solution.                                            11/16/05 - LCSA's verified that they have
                                                                                                                                               SWS, mail out a termination form, receive it back, etc., for the termination?           functionality to perform the terminations              10/21/05 - DCSS SDU Ops will send this
                                                                                                                                                                                                                                       question to Scott Limpach and Kathy Sololik.
                                                                                                                                                                                                                                       9/27/05 - Ask Kathy S or Scott Limpach - Audrey will follow up; Chuck will follow up on how these
                                                                                                                                                                                                                                       will be terminated prior to go live
Retired/Archived                                                                                                                                                                                                                       9/19/05 This was determined to be a policy question that is being researched by DCSS SDU
10/28/09                                                                                                                                                                                                                               Operations.
                     20                              OPS - Disbursements   050822 - 006    Records Retention     2005.08.22      2005.09.19    How long does the State want us to retain the physical paper Direct Deposit             10/28/09- Business Rule to remain open with update of approved procedure as follows: the
                                                                                           Rules                                               applications?                                                                           SP/SDU maintains received/imaged direct deposit forms on-site for approximately 6 months
                                                                                                                                                                                                                                       (from the date of receipt/processing). Upon 6 months, direct deposit forms are provided to
                                                                                                                                                                                                                                       the DCSS SDU Operations Team for sending to the DCSS Rancho Cordova site for long-term
                                                                                                                                                                                                                                       secure storage.                                                          9/19/05 Business Procedure -
Remain Open with                                                                                                                                                                                                                       The direct deposit application form states "these forms will be maintained in secure location at
Update of Rule                                                                                                                                                                                                                         DCSS." After processing the forms, the SP will give them to DCSS SDU Operations staff for
10/28/09                                                                                                                                                                                                                               disposition.
                     21                              OPS - General         050131 - 005    DCSS Notice 0409      2005.01.31      2005.03.16    1/12/05 Notices Meeting: There are 3 distinct notices – please provide BR(s) re         9/23/09- Retired/archived as effective 5/1/07, the SP/SDU no provides Non IV-D customer
                                                                                                                                               contact with CP and surrounding action, i.e., one-time call to CP to stop payment or    service. The DCSS Non IV-D Operations (Contact) Center provides Non IV-D customer
                                                                                                                                               letter (timing implication)                                                             service. As such, the SP/SDU no longer processes requests for stop payment. For Non IV-D
                                                                                                                                                                                                                                       stop payment requests, the DCSS Non IV-D Operations (Contact) Center and DCSS SDU
                                                                                                                                                                                                                                       Operartions processes. For IV-D stop payment requests, the appropriate LCSA processes. If
                                                                                                                                                                                                                                       the SP/SDU receives a request/contact from a participant (CP) for stop payment, the
                                                                                                                                                                                                                                       appropriate referral to either DCSS or a LCSA will be made.
                                                                                                                                                                                                                                       The SP is only required to call the CP if the check has not been cashed. Prior to sending the 0409,
                                                                                                                                                                                                                                       the SP must make a single phone call to the CP. If the CP contact is made, the SP should explain
                                                                                                                                                                                                                                       the situation and inform the CP that a stop payment is being placed on the check and the CP must
                                                                                                                                                                                                                                       not cash it. If the CP contact is made and s/he indicates that the check has been cashed (but it isn‟t
Retired/Archived                                                                                                                                                                                                                       showing in the SP‟s system), follow the procedures for setting up a receivable. If no CP contact is
9/23/09                                                                                                                                                                                                                                made, the SP should stop payment and then send out the notice.
                     22                              Systems / Technical   050131 - 006    IV-D and Non IV-D     2005.01.31      2005.03.16    Please provide BR to support „when/how‟ activity logs will be updated in SWS.           9/23/09- Retired/archived as the SP/SDU performs necessary address updates (based on
                                                                                           mail forwarding                                                                                                                             returned mail) in the Child Support Enforcement (CSE) system. When performing an address
                                                                                                                                                                                                                                       update in CSE, activity log notes automatically populate per system design capturing the
Retired/Archived                                                                                                                                                                                                                       operator who performed the update and address detail.
9/23/09                                                                                                                                                                                                                                Will update this with the procedures and provide to SP by 3/21.
                     23                              OPS - General         050131 - 007    FVI Notices           2005.01.31      2005.03.16                                                                                            9/23/09- Retired/archived as effective 5/1/07, the SP/SDU no longer provides Non IV-D
                                                                                                                                               In the event that the CSC receives information related to FVI notices mailed or         customer service. The DCSS Non IV-D Operations (Contact) Center provides Non IV-D
                                                                                                                                               received please provide processes to provide the appropriate DCSS staff with the        customer service. Should the SP/SDU Electronic Help Desk receive information (contact)
                                                                                                                                               documentation.                                                                          from Non IV-D participants specific to FVI, the call will be referred to the DCSS Non IV-D
Retired/Archived                                                                                                                                                                                                                       Operations (Contact) Center.
9/23/09                                                                                                                                                                                                                                The rules will depend on the outcome of the FV Change Request.
                     24                              OPS - General         050131 - 008    FVI returned          2005.01.31      2005.03.16    Please provide the BR for FVI related returned mail to be sent/documented.              9/23/09- Business Rule to remain open pending review/response by SP/SDU Non IV-D
                                                                                           packets/mail                                                                                                                                (Outreach) Team concerning current Non IV-D returned mail process. Specifically, how/does
                                                                                                                                                                                                                                       the SP/SDU process undeliverable Non IV-D mail (DCSS 0507, 0534, and 0535) when a
                                                                                                                                                                                                                                       returned by the USPS with or without a forwarding address. Note- XREF 140 for detail on FVI
                                                                                                                                                                                                                                       processing.                                                                                   The
Remain Open with                                                                                                                                                                                                                       rules will depend on the outcome of the FV Change request. 01/06/10 Update: Resolution to
Action Item                                                                                                                                                                                                                            update any available/provided information in CSE. If no forwarding address, inactivate in CSE. In
Identified                                                                                                                                                                                                                             the event the SP is unable to update the address in CSE, the documentation will be provided to
9/23/09                                                                                                                                                                                                                                DCSS for processing.
                     25                              OPS - General         050131 - 009    DCSS Forms            2005.01.31      2005.03.16    Are customizable or variable fields used/ required in the forms? If so, which forms and 9/23/09- Retired/archived as all forms utilized by the SP/SDU for payment processing and Non
                                                                                                                                               fields? Where in the form? Please identify any requirements.                            IV-D case creation were developed and approved in CCSAS V1, closing out in CCSAS V2. For
                                                                                                                                                                                                                                       any new/updated forms utilized by the SP/SDU, the DCSS Policy/Forms Unit will be engaged
                                                                                                                                                                                                                                       in order to adhere to form development standards and methods.
                                                                                                                                                                                                                                       I believe all of the existing SDU printed forms have been provided to the SP. Need further
Retired/Archived                                                                                                                                                                                                                       clarification on this question. With regards to requirements I have attached the DCSS forms
9/23/09                                                                                                                                                                                                                                standards.
                     26                              OPS - General         050131 - 010    Bar coding on forms   2005.01.31      2005.03.16    What are BR(s) related to bar coding for Non IV-D mailings? Does every letter/ notice 9/23/09- Retired/archived as the SP/SDU is not required to utilized specific tracking bar codes
                                                                                                                                               have/require bar codes? What is contained in the bar code?                              on Non IV-D forms/mailings associated with Non IV-D case opening.
Retired/Archived                                                                                                                                                                                                                       There are no bar codes required for the forms. However, the expectation is that the SP will us USPS
9/23/09                                                                                                                                                                                                                                bar coding to save on mailing costs.
                     27                              OPS - General         050131 - 011    FIPS                  2005.01.31      2005.03.16    What is BR for populating a FIPS code in the Interim Database? Should the FIPs be Non IV-D case creation occurs directly in CSE. In addition, with all CA LCSAs/counties
                                                                                                                                               automatically populated from the Court information where order was entered? (i.e., transitioned to SDU payment processing, FIPS code capture N/A.
Retired/Archived                                                                                                                               CA + County Code: 06-037-00000).                                                        The FIPS code doesn‟t show on the SP‟s screens. DCSS will need SP to show us where this is
9/23/09                                                                                                                                                                                                                                required in the DB.
                     28                              OPS - General         050131 - 012    Unprocessed           2005.01.31      2005.03.16    SP requested business rules for Notice of Unprocessed Employer Payment (DCSS            9/23/09- Business Rule to remain open with update of approved procedure as follows:
                                                                                           Employer Payment –                                  0068).                                                                                  SP/SDU utilizes DCSS Form 0068 to return unprocessed/rejected payments to (collections)
                                                                                           DCSS 0068                                                                                                                                   to remitters. The SP/SDU continues to image DCSS Form 0068 if generated as part of
                                                                                                                                                                                                                                       Exceptions Queue 2/Queue 8 processing. In addition, DCSS SDU Operations Team utilizes
Remain Open with                                                                                                                                                                                                                       DCSS For 0068 to return exceptions (mail) items to remitters/senders, as needed.
Update of Rule                                                                                                                                                                                                                         Image and link the payment and notice.
9/23/09




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     Status         No.      Priority       V1/V2       SDU Function      Reference No.          Topic         Date Opened     Date Closed                                         Description
                     29                              OPS - General        050131 - 013    Sending Payment      2005.01.31      2005.03.16    Who is the sender for Payment History Response notice (DCSS 0174)? What are the 9/23/09- Retired/archived as effective 5/1/07, the SP/SDU no longer provides Non IV-D
                                                                                          History DCSS 0174                                  business rules?                                                                 customer service. The DCSS Non IV-D Operations (Contact) Center provides Non IV-D
                                                                                                                                                                                                                             customer service which includes the generation and mailing of Non IV-D Payment Histories
                                                                                                                                                                                                                             (DCSS 0174).
                                                                                                                                                                                                                             In V1, the SP sends the notice along with a screen print of the payment history. The notice can be a
                                                                                                                                                                                                                             stock item that would be attached to the screen print. In V2, the notice and the payment history are
                                                                                                                                                                                                                             generated by SWS and mailed by central print. Only a Non IV-D CP or NCP can request the
                                                                                                                                                                                                                             payment history. DCSS needs to confirm if V1 allows for designating an authorized representative. If
                                                                                                                                                                                                                             so, then the authorized representative can receive the payment history. If the caller is a IV-D
Retired/Archived                                                                                                                                                                                                             participant, the SP should refer the participant to the appropriate LCSA.
9/23/09
                     30                              OPS - General        050131 - 014    Replacement Check    2005.01.31      2005.03.16    Determine if the notice 0340 (Notice of Replacement Check) needs to be sent if the        9/9/09- Business Rule to remain open pending review/response by DCSS CCSAS BP Team
                                                                                          Notice DCSS 0340                                   replacement disbursement is EFT                                                           concerning current CSE Replacement Check Notice DCSS 0340 functionality and process.
                                                                                                                                                                                                                                       Discussed at program/policy meeting. Notice is not required when the replacement for a stale
                                                                                                                                                                                                                                       check is EFT (because the CP had switched to EFT during the time the check was becoming stale).
Remain Open with                                                                                                                                                                                                                       RQ documenting this decision is in process. 01/06/10 - Remains open.unresolved. Action Item
Action Item                                                                                                                                                                                                                            assigned to VW to determine where the issue/action item needs to be resolved within the
Identified                                                                                                                                                                                                                             Department.
9/9/09
                     31                              Customer Service -   050201 - 001    Mother/ Father       2005.02.01      2005.02.28     Is there a requirement or desire to capture the “Mother”/”Father” information on the     9/9/09- Retired/archived as SP/SDU no longer utilizes the NICE database for Non IV-D case
                                                     non IV-D                             Terminology                                        FL 191 form as „CP‟, „NCP‟ or “Obligee”/”Obligor” throughout the interim database to      entry. Non IV-D case creation occurs directly in CSE. Per Federal Case Construct and based
                                                                                                                                             support conversion to the SWS? Does not follow FL-191 format which could impact           on FL-191 form processing , Non IV-D case creation in CSE does not utilize mother/father
                                                                                                                                             data entry activities as SP staff „determine‟ the appropriate nomenclature. [Secondo,     terminology. Non IV-D cases created by FL-191 form processing in the CSE system are
                                                                                                                                             Laura] Two issues: 1) the interim database was designed to mirror the NICE entry          constructed with NCP/CP terminology/roles.
                                                                                                                                             effort, and not as a precursor to the SCR. The interim data will be converted to the      SP has modified DB to include Obligor/Obligee designations. DCSS needs to see how this works
                                                                                                                                             SWS which then becomes the SCR. 2) Once the data entry is direct into the SWS             and how it is determined who is an obligor or obligee before business rules can be developed.
                                                                                                                                             the business rules to process a revised FL 191 can be incorporated. To date the only      (Meeting to be held week of 2/14.) In general, there should be an exception process. The SP is
                                                                                                                                             FL 191 forms provided to the SP do not reflect this issue. This would be considered a     contractually bound to enter in the information as set forth on the FL191 (SOW IM 3.46.). If the
                                                                                                                                             change in approach and scope. [Secondo, Laura] Same issue as outlined above.              FL191 changes during the period of time that the data is being input into the interim
                                                                                                                                             The interim database was designed to mirror the NICE entry process and rules. This        database (approximately March 05 to March 06), then the SP may have to modify some of their data
                                                                                                                                             would be a change in scope. If the attorneys have determined that the interim             entry fields. The SP should have an exception handling process and the data entry
                                                                                                                                             database must have this functionality we can work with you and Carlos to determine        personnel should operate under very strict criteria. To the extent that any FL191 is ambiguous or
Retired/ Archived                                                                                                                            the impact.                                                                               presents contradictory or confusing information, it should be kicked out of the batch and worked as
9/9/09                                                                                                                                                                                                                                 an "exception." The State and the SP will agree on rules regarding exception processing. If the
                     32                              Customer Service -   050201 - 002    M/M or F/F           2005.02.01      2005.02.28                                                                                              9/9/09- Retired/archived as SP/SDU no longer utilizes the NICE database for Non IV-D case
                                                     non IV-D                             relationship                                       Mother/Father relationship: Issue raised 1/29/05 that there may be F/F or M/M             entry. Non IV-D case creation occurs directly in CSE. Per Federal Case Construct and based
                                                                                                                                             relationships. (FL-191 reflects only Mother/Father relationship)   SP                     on FL-191 form processing , Non IV-D case creation in CSE does not utilize motner/father
                                                                                                                                             recommendation to enter what is provided on the FL-191 as provided. The SP                terminology. Non IV-D cases created by FL-191 form processing in the CSE system are
Retired/ Archived                                                                                                                            prefers to minimize data entry judgment determination by data entry operators as to       constructed with NCP/CP terminology/roles.
9/9/09                                                                                                                                       relationships and roles.                                                                  See above.
                     33                              Customer Service -   050201 - 003    Date Received        2005.02.01      2005.02.28                                                                                              9/9/09- Retired/archived as this request addressed (duplicate) in xref Business Rule #41
                                                     non IV-D                                                                                What date is to be entered in this field, e.g., the date the form was received by the     which provides detail and a hierarcy of stamp/file dates contained within a Non IV-D Form FL-
                                                                                                                                             court, the date the form was received by DCSS? Please provide guidance.                   191.                                                                                        If this is
Retired/ Archived                                                                                                                                                                                                                      the date received by the SP, use the SP‟s date stamp date. If you are asking about the court receive
9/9/09                                                                                                                                                                                                                                 date, see answer to #11 FL191 Receipt.
                     34                              Customer Service -   050201 - 004    Other SP dates and   2005.02.01      2005.02.28    In the event that subsequent requests for information based on „gaps‟ in FL 191 data      9/9/09- Business Rule to remain open with update of approved procedure as follows: SP/SDU
                                                     non IV-D                             reason                                             provide different data e.g., address information, please provide a BR to support the      utilizes a Missing Information Letter (MIL) to obtain key/needed information necessary for
                                                                                                                                             capture of such information. Is the most recent address information received the          ideal/complete CSE Non IV-D case creation. If a party (NCP or CP) provides information on
                                                                                                                                             information to be contained in the interim database and replace that originally           the other party/parent via the MIL and the there is no other information/data available, the
                                                                                                                                             provided on the FL 191? SP to create a Screen that will contain a free text format        SP/SDU will add the detail to the appropriate party/parents CSE participant record.
                                                                                                                                             field for recording what has been provided/added by source and operator and the           If the information received is about the person who is providing that information (meaning the CP
                                                                                                                                             source of the information. All the changes to individual fields should replace the old    provides info about him or herself), the data should be updated based on the information provided.
                                                                                                                                             values.                                                                                   If the information is being provided by the other party (meaning the NCP provides information about
                                                                                                                                                                                                                                       the CP or vice versa). The data should not be updated, unless the data field is vacant. For instance,
Remain Open with                                                                                                                                                                                                                       if there is no CP address and the NCP provides one, this address should be used.
Update of Rule
9/9/09
                     35                              Customer Service -   050201 - 005    ID information       2005.02.01      2005.02.28    Please clarify any additional rules surrounding ID information added? (currently        9/9/09- Business Rule to remain open with no update of approved (original) procedure.
                                                     non IV-D                                                                                Drivers License)                                                                        The SOW and Non IV-D policy don‟t identify the Drivers License number as a required data element
                                                                                                                                                                                                                                     for data entry or capture. If the DL information is provided on the FL 191, it should be captured. If
Remain Open with                                                                                                                                                                                                                     the DL is the only missing data element, the SP does not need to take additional steps (phone call
No Update of Rule                                                                                                                                                                                                                    or letter) to obtain the DL. If, however, other key data is missing that results in a phone call or letter,
9/9/09                                                                                                                                                                                                                               the SP should request the DL information at the same time.
                     36                              Customer Service -   050201 - 006    Auto population of   2005.02.01      2005.02.28    Is the FVI indicator to be auto populated when a restraining/ protective/non-disclosure 9/9/09- Retired/archived. Refer to Business Rule #140 for detail on SP/SDU Non IV-D case
                                                     non IV-D                             FVI                                                order is entered? Recommendation – No. The FVI should only be set by DCSS staff creation in CSE when Family Violence has been indicated on a Non IV-D Form FL-191. No.
                                                                                                                                             in accordance with pending RQ 0198. Currently, it is understood that the NICE           The FVI will be set by DCSS. During the conversion from NICE, the restraining order field should be
Retired/ Archived                                                                                                                            database populates this field from the restraining order information, therefore, the    completed appropriately, but should not be connected to the FVI.
9/9/09                                                                                                                                       converted data from NICE may reflect this indicator.




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                                                                                                                            SDU BUSINESS PROCEDURES
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     Status         No.      Priority       V1/V2       SDU Function      Reference No.          Topic        Date Opened     Date Closed                                        Description
                     37                              Customer Service -   050201 - 007    Source data         2005.02.01      2005.02.28    What updated source data will be accepted as accurate, (for example, if CSC             9/9/09- Retired/archived as SP/SDU no longer manages or maintains the Non IV-D Customer
                                                     non IV-D                             accuracy                                          receives phone call from CP with new info for NCP)? Note: Per SOW CP=CP info,           Service Center (CSC). All Non IV-D case management related calls are received by the DCSS
                                                                                                                                            NCP=NCP info. Please clarify requirements for information update and acceptance.        directly as part of the Non IV-D CSC transition effective 5/1/07.
                                                                                                                                                                                                                                    See #4 & #5 Rules: Other SP dates and reason, and ID information.




Retired/ Archived
9/9/09
                     38                              Customer Service -   050201 - 008    Interim Database    2005.02.01      2005.02.28    What Interim database reporting details are required?                                 9/9/09- Retired/archived as SP/SDU no longer utilizes the NICE (interim) database for Non IV-
                                                     non IV-D                             Reports                                                                                                                                 D case entry. Non IV-D case creation occurs directly in CSE.
                                                                                                                                                                                                                                  The reports needed will be those used to support DCSS oversight functions. DCSS will need to
                                                                                                                                                                                                                                  assess timeliness and accuracy of input of the FL 191 data, as well as review for appropriate
                                                                                                                                                                                                                                  contact when the necessary data elements weren‟t provided on the FL 191. Based on our
                                                                                                                                                                                                                                  conversation on 2/15, it appears the SP could do an extract of the interim data base files – into a
                                                                                                                                                                                                                                  SQL database - that could be manipulated by DCSS staff as needed. This appeared to be an
                                                                                                                                                                                                                                  acceptable solution for any ad hoc queries that DCSS might want to run. Otherwise, the standard
                                                                                                                                                                                                                                  reports described in the 2/8/05 “SDU Procedures Non-IV-D Data Entry_draft2” document should be
                                                                                                                                                                                                                                  sufficient for monitoring data entry into the interim database. It was also determined that the
Retired/ Archived                                                                                                                                                                                                                 standard monitoring process would be a “check back” – that is, working from the hard copies of the
9/9/09                                                                                                                                                                                                                            FL 191, DCSS staff would be able to go to the interim database and validate that the information
                     39                              Customer Service -   050201 - 009    Suffixes            2005.02.01      2005.02.28    Please provide the BR for conversion of suffixes from NICE and for future suffix      9/9/09- Retired/archived as SP/SDU no longer utilizes the NICE database for Non IV-D case
                                                     non IV-D                                                                               collection and placement to support conversion to SWS.                                entry. Non IV-D case creation occurs directly in CSE.
                                                                                                                                                                                                                                  The NICE does not have a separate field for suffixes. The suffix is contained as part of the last
Retired/ Archived                                                                                                                                                                                                                 name. The SP should convert the data from NICE as found. The SP‟s interim database has a data
9/9/09                                                                                                                                                                                                                            field for suffixes. If a suffix is noted on the FL-191, the SP should populate this field.
                     40                              Customer Service -   050201 - 010    Restraining Order   2005.02.01      2005.02.28    Please provide the BR to support distinguishing between restraining orders, orders of 9/9/09- Retired/archived. Refer to Business Rule #140 for detail on SP/SDU Non IV-D case
                                                     non IV-D                             Information                                       protection and other orders as raised during the 1/19/05 discussions. The current     creation in CSE when Family Violence has been indicated on a Non IV-D Form FL-191.
                                                                                                                                            (most recent) FL 191 only has a single entry option.                                  The SP is only required to update the Interim DB with the information as found on the FL-
                                                                                                                                                                                                                                  191.Yes/No – A restraining order, protective order, or non-disclosure order due to domestic violence
                                                                                                                                                                                                                                  is in effect. The order protects: Father, Mother and/or Children. The order protects} From: Father or
Retired/ Archived                                                                                                                                                                                                                 Mother. The restraining order expires: Date
9/9/09
                     41                              Customer Service -   050201 - 011    FL-191 Receipt      2005.02.01      2005.02.28    The court did not provide a stamp date. We will need a Business Rule for this           9/9/09- Business Rule to remain open with update of approved procedure as follows: SP/SDU
                                                     non IV-D                                                                               Suggestion: Use the post mark date on the envelope as the court received date and       to utilize the following hierarcy concerning Non IV-D FL-191 Form file date: Utilize the date
                                                                                                                                            keep the envelope with the forms. OR, use the signature date that the form was          the court (file) stamped the form. If the order filed date (stamp) is missing from Non IV-D FL-
                                                                                                                                            signed. Then what if that is missing.                                                   191 Form: Use the date order filed from form section 1.a. If a date is not written in form
                                                                                                                                                                                                                                    section 1.a, use the signed date at the bottom of the form on page 2. If both date order filed
                                                                                                                                                                                                                                    and signed dates are missing and no order filed data stamp is present, forward the Non IV-D
                                                                                                                                                                                                                                    Form FL-191 to DCSS for review. The SP/SDU is not to utilize its own FL-191 date of receipt
                                                                                                                                                                                                                                    (stamped the day the form is received) for the court file date. Xref Business Rule #43.
Remain Open with                                                                                                                                                                                                                    The dates to be used are in this order: 1. Court file stamp date 2. Form signed date 3. SP received
Update of Rule                                                                                                                                                                                                                      date.
9/9/09
                     42                              Customer Service -   050201 - 012    FL-191 Envelopes    2005.02.01      2005.02.28    Do we need to keep the envelope that the forms came in? Unless they fall into           9/9/09- Business Rule to remain open as the SP/SDU does not store or maintain envelopes
                                                     non IV-D                                                                               number 1. I found that if we have to keep the envelopes, it will cause us problems in   that contain Non IV-D FL-191 forms as received from DCSS (upon DCSS receipt from CA
                                                                                                                                            putting batches together. For example: we received an envelope from Solano county       Superior Courts). The SP batches all FL-191s received into groups of up to 25 prior to
                                                                                                                                            that had 106 forms in it. Our batches are groups of 25, how would we keep the           processing/review for Non IV-D CSE case creation. FL-191 batches include a cover sheet
                                                                                                                                            envelope with all of those?                                                             indicating date the forms were received and (total) number of items in the batch. Each
                                                                                                                                                                                                                                    individual FL-191 received by the SP/SDU is date stamped using the date received. FL-191
                                                                                                                                                                                                                                    envelopes are destroyed/shredded as they have no actual value in the processing of the
                                                                                                                                                                                                                                    items containied within.                                                   No. Because of the
                                                                                                                                                                                                                                    batching, there is no way to keep the envelope with the entire set. DCSS did not keep the envelope.
                                                                                                                                                                                                                                    Are you going to date stamp the forms as they come in? If so, that would be a good date to use?
                                                                                                                                                                                                                                    SP: Yes, they are date stamped the day they come in.




Remain Open with
Update of Rule
9/9/09




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                                                                                                                               SDU BUSINESS PROCEDURES
  2009 Review
     Status         No.      Priority       V1/V2       SDU Function      Reference No.           Topic          Date Opened     Date Closed                                       Description
                     43                              Customer Service -   050201 - 013    FL-191 Date Ordered    2005.02.01      2005.02.28    We found that a lot of the forms do not have a date order filed. What date should be   9/9/09- Business Rule to remain open with update of approved procedure as follows: SP/SDU
                                                     non IV-D                                                                                  used for this purpose. Would it be the date the court stamped the form, providing      to utilize the following hierarcy concerning Non IV-D FL-191 Form file date: Utilize the date
                                                                                                                                               they did?                                                                              the court (file) stamped the form. If the order filed date (stamp) is missing from Non IV-D FL-
                                                                                                                                                                                                                                      191 Form: Use the date order filed from form section 1.a. If a date is not written in form
                                                                                                                                                                                                                                      section 1.a, use the signed date at the bottom of the form on page 2. If both date order filed
                                                                                                                                                                                                                                      and signed dates are missing and no order filed data stamp is present, forward the Non IV-D
                                                                                                                                                                                                                                      Form FL-191 to DCSS for review. The SP/SDU is not to utilize its own FL-191 date of receipt
Remain Open with                                                                                                                                                                                                                      (stamp) for the court file date. Xref Business Rule #41.
Update of Rule                                                                                                                                                                                                                        Yes, this would be the closest.
9/9/09
                     44                              Customer Service -   050201 - 014    Non FL-191             2005.02.01      2005.02.28     For correspondence that is not part of the FL-191, who/where should we return them. 9/9/09- Retired/archived as this request addressed (duplicate) in xref Business Rule #49
                                                     non IV-D                             Correspondence                                       For example: one of the envelopes has a court order instead of the FL-191, do we     which advises:SP/SDU to forward all non FL-191 or FL-195 documentation to DCSS (DCSS
Retired/ Archived                                                                                                                              treat it like an FL-191 or return it to the court?.                                  will not distribute documentation to the courts).
9/9/09                                                                                                                                                                                                                              Yes, they would go to one of the DCSS Operations staff (Miranda Gladden )
                     45                              Customer Service -   050201 - 015    Court ID               2005.02.01      2005.02.28    Multiple courts are listed for one county in the NICE database court cleanup report. 9/2/09- Retired/archived as SP/SDU no longer utilizes the NICE database for Non IV-D case
                                                     non IV-D                             missing/working the                                  Therefore, there is not enough information to determine which court is correct for   entry. NICE database reporting capabilies now N/A.
Retired/ Archived                                                                         report of NICE                                       cleanup. We need to know what is the correct default zip code for the county court.  Not sure what is meant by this one. Will need to see the data.
9/2/09                                                                                    converted data                                       No recommendation.
                     46                              Customer Service -   050201 - 016    FL-191 missing         2005.02.01      2005.02.28    The FL-191 is received with missing information that is required in the Interim      9/2/09- Retired/archived as SP/SDU no longer utilizes the NICE database for Non IV-D case
                                                     non IV-D                             person order to pay                                  database. (#2 and 3 on FL-191 are blank). Suggestion: leave the pay and receive      entry. In addition, xref Business Rule #122 for current (CSE system specific) procedure.
                                                                                          and person ordered                                   fields blank, will have to remove edit that makes them required. Does State have     This information is required in order to determine who is the CP and who is the NCP. The SP should
Retired/ Archived                                                                         to receive                                           existing BR for this?                                                                work these as part of the outreach (send NCP and CP notice asking for the info.)
9/2/09
                     47                              Customer Service -   050201 - 017    Past amount due        2005.02.01      2005.02.28    The FL-191 included a past due amount with dollars and cents, the system does not      9/2/09- Retired/archived as SP/SDU no longer utilizes the NICE database for Non IV-D case
                                                     non IV-D                             includes cents                                       allow cents. Should we round to nearest dollar, or enter only dollar amount and drop   entry. In addition, xref Business Rule #115 for current (CSE system specific) procedure.
                                                                                                                                               the cents? Up or down, or do not round, just enter dollar amount. We can enter only    Round to the nearest dollar. Please include the true amount ordered in the notes section as
Retired/ Archived                                                                                                                              the dollar amount and put the complete amount including cents on Notes.                proposed – it may be useful should the case convert to a IV-D case at some point.
9/2/09
                     48                              Customer Service -   050201 - 018    FL-191has only court   2005.02.01      2005.02.28                                                                                           9/2/09- Retired/archived.
                                                     non IV-D                             name and address.                                                                                                                           These forms will be sent to DCSS.
                                                                                          No case number or
                                                                                          other information




Retired/ Archived
9/2/09
                     49                              Customer Service -   050201 - 019    Documents received     2005.02.01      2005.02.28                                                                                           9/2/09- Business Rule to remain open with update of approved procedure as follows: SP/SDU
                                                     non IV-D                             that are not FL-191                                                                                                                         to forward all non FL-191 or FL-195 documentation to DCSS (DCSS will not distribute
                                                                                          or FL-195 forms                                                                                                                             documentation to the courts).
                                                                                                                                                                                                                                      All non-FL-191 documents will be returned to DCSS to be distributed back to the courts .




Remain Open with
Update of Rule
9/2/09
                     50                              Customer Service -   050201 - 020    FL-191 shows that      2005.02.01      2005.02.28                                                                                           9/2/09- Retired/archived. The SP/SDU utilizes the CSE system to review for open/active IV-D
                                                     non IV-D                             the County is the                                                                                                                           child support cases for the participants named on the FL-191 form. Using the Non IV-D FL-
                                                                                          petitioner and is to                                                                                                                        191 Case Opening Rules (included in SP/SDU Non IV-D FL-191 Form Processing Procedures)
                                                                                          receive the                                                                                                                                 the SP/SDU makes a determination concerning CSE Non IV-D case creation. Note- the
                                                                                          payments                                                                                                                                    SP/SDU does not forward FL-191 forms to LCSAs. FL-191 forms associated with participants
                                                                                                                                                                                                                                      active on a CSE Title 19 case are forwarded to the DCSS Non IV-D CFW Team for case
                                                                                                                                                                                                                                      opening determination (Xref Business Rule #131).                      Consider this IV-
                                                                                                                                                                                                                                      D. Send these documents to the LCSAs .

Retired/ Archived
9/2/09




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                                                                                                                                SDU BUSINESS PROCEDURES
  2009 Review
     Status         No.      Priority       V1/V2       SDU Function      Reference No.           Topic           Date Opened     Date Closed                                       Description
                     51                              Customer Service -   050201 - 021    FL-191 shows that       2005.02.01      2005.02.28                                                                                       9/2/09- Retired/archived. The SP/SDU utilizes the CSE system to review for open/active IV-D
                                                     non IV-D                             the County is the                                                                                                                        child support cases for the participants named on the FL-191 form. Using the Non IV-D FL-
                                                                                          petitioner and DCSS                                                                                                                      191 Case Opening Rules (included in SP/SDU Non IV-D FL-191 Form Processing Procedures)
                                                                                          is to receive                                                                                                                            the SP/SDU makes a determination concerning CSE Non IV-D case creation. Note- the
                                                                                          payments                                                                                                                                 SP/SDU does not forward FL-191 forms to LCSAs. FL-191 forms associated with participants
                                                                                                                                                                                                                                   active on a CSE Title 19 case are forwarded to the DCSS Non IV-D CFW Team for case
                                                                                                                                                                                                                                   opening determination (Xref Business Rule #131).
                                                                                                                                                                                                                                   Consider this IV-D. Send these documents to the LCSAs .
Retired/ Archived
9/2/09
                     52                              Customer Service -   050201 - 022    FL-191 shows that       2005.02.01      2005.02.28                                                                                       9/2/09- Retired/archived. The SP/SDU utilizes the CSE system to review for open/active IV-D
                                                     non IV-D                             the county is the                                                                                                                        child support cases for the participants named on the FL-191 form. Using the Non IV-D FL-
                                                                                          petitioner, the CP is                                                                                                                    191 Case Opening Rules (included in SP/SDU Non IV-D FL-191 Form Processing Procedures)
                                                                                          the “Other Parent”,                                                                                                                      the SP/SDU makes a determination concerning CSE Non IV-D case creation. Note- the
                                                                                          and the CP is to                                                                                                                         SP/SDU does not forward FL-191 forms to LCSAs. FL-191 forms associated with participants
                                                                                          receive payments                                                                                                                         active on a CSE Title 19 case are forwarded to the DCSS Non IV-D CFW Team for case
Retired/ Archived                                                                                                                                                                                                                  opening determination (Xref Business Rule #131).
9/2/09                                                                                                                                                                                                                             Consider this IV-D. Send these documents to the LCSAs .
                     53                              Customer Service -   050201 - 023    FL-191 where the CP     2005.02.01      2005.02.28                                                                                       9/2/09- Retired/archived. The SP/SDU utilizes the CSE system to review for open/active IV-D
                                                     non IV-D                             is the petitioner and                                                                                                                    child support cases for the participants named on the FL-191 form. Using the Non IV-D FL-
                                                                                          payments are to be                                                                                                                       191 Case Opening Rules (included in SP/SDU Non IV-D FL-191 Form Processing Procedures)
                                                                                          received by a court                                                                                                                      the SP/SDU makes a determination concerning CSE Non IV-D case creation. Note- the
                                                                                          trustee or attorney                                                                                                                      SP/SDU does not forward FL-191 forms to LCSAs. FL-191 forms associated with participants
                                                                                                                                                                                                                                   active on a CSE Title 19 case are forwarded to the DCSS Non IV-D CFW Team for case
                                                                                                                                                                                                                                   opening determination (Xref Business Rule #131).
                                                                                                                                                                                                                                   SP needs to do outreach to the courts to determine if this is a IV-D case (such as foster care). It
                                                                                                                                                                                                                                   will either end up as Non IV-D and need data entry or be IV-D and fall into one of the other bus. rule
                                                                                                                                                                                                                                   categories for sending to the LCSA.




Retired/ Archived
9/2/09
                     54                              Customer Service -   050201 - 024    FL-191 where the CP     2005.02.01      2005.02.28                                                                                       9/2/09- Retired/archived. The SP/SDU utilizes the CSE system to review for open/active IV-D
                                                     non IV-D                             is the petitioner and                                                                                                                    child support cases for the participants named on the FL-191 form. Using the Non IV-D FL-
                                                                                          the County or the                                                                                                                        191 Case Opening Rules (included in SP/SDU Non IV-D FL-191 Form Processing Procedures)
                                                                                          County Treasurer                                                                                                                         the SP/SDU makes a determination concerning CSE Non IV-D case creation. Note- the
                                                                                          receives the                                                                                                                             SP/SDU does not forward FL-191 forms to LCSAs. FL-191 forms associated with participants
                                                                                          payments                                                                                                                                 active on a CSE Title 19 case are forwarded to the DCSS Non IV-D CFW Team for case
                                                                                                                                                                                                                                   opening determination (Xref Business Rule #131).
                                                                                                                                                                                                                                   Consider this IV-D. Send these documents to the LCSAs .




Retired/ Archived
9/2/09
                     55                              Customer Service -   050201 - 025    FL-191 where the CP     2005.02.01      2005.02.28                                                                                       9/2/09- Retired/archived. The SP/SDU utilizes the CSE system to review for open/active IV-D
                                                     non IV-D                             is the petitioner and                                                                                                                    child support cases for the participants named on the FL-191 form. Using the Non IV-D FL-
                                                                                          DCSS is to receive                                                                                                                       191 Case Opening Rules (included in SP/SDU Non IV-D FL-191 Form Processing Procedures)
                                                                                          the payments                                                                                                                             the SP/SDU makes a determination concerning CSE Non IV-D case creation. Note- the
                                                                                                                                                                                                                                   SP/SDU does not forward FL-191 forms to LCSAs. FL-191 forms associated with participants
                                                                                                                                                                                                                                   active on a CSE Title 19 case are forwarded to the DCSS Non IV-D CFW Team for case
Retired/ Archived                                                                                                                                                                                                                  opening determination (Xref Business Rule #131).
9/2/09                                                                                                                                                                                                                             Consider this IV-D. Send these documents to the LCSAs .
                     56                              Customer Service -   050201 - 026    FL-191 comes in         2005.02.01      2005.02.28                                                                                       9/2/09- Business Rule to remain open with update of approved procedure as follows: SP/SDU
                                                     non IV-D                             with a blank case                                                                                                                        to forward FL-191 forms missing court case number directly to the DCSS             Non IV-D CFW
Remain Open with                                                                          number                                                                                                                                   Team at MS (Mail Stop) A-130, attention CFW. Note- Mail Stop Number and Attention To detail
Update of Rule                                                                                                                                                                                                                     confirmed at 9/9/09 Business Rule Update Meeting.
9/2/09                                                                                                                                                                                                                             These forms will be sent to DCSS.
                     57                              Customer Service -   050201 - 027    Split custody, no CS    2005.02.01      2005.02.28    Parents share custody, no CS ordered. FL191 states both parents pay, but pay 0.    9/2/09- Retired/archived. Refer to Business Rule #116 for detail on Non IV-D case creation in
                                                     non IV-D                             ordered                                               Should this order be entered to database? [mdavis] This is a zero support order,   CSE when child support is ordered at zero or reserved.
                                                                                                                                                probably 50/50 shared custody. Recommend not entering to database as neither       Federal regulations require all Non IV-D orders be reported to the FCR. Create 2 cases, with the
Retired/ Archived
                                                                                                                                                party is ordered to pay and a new order would have to be entered if this was to    parents‟ roles reversed (mom is CP on one case, NCP on the other). Both would show $0 owed.
                                                                                                                                                change.
9/2/09
                     58                              Customer Service -   050201 - 028    On FL-191 child         2005.02.01      2005.02.28    What conversion method should be used to calculate the monthly support amount      9/2/09- Retired/archived as SP/SDU no longer utilizes the NICE database for Non IV-D case
                                                     non IV-D                             support amount is                                     Weekly x 52 / 12 = monthly; Bi-weekly x 26 / 12 = monthly?                         entry. Non IV-D case creation occurs directly in CSE with current functionality supporting
                                                                                          noted in a weekly or                                                                                                                     entry of child support amount in a monthly, weekly, or bi-weekly amount as needed based on
Retired/ Archived                                                                         bi-weekly amount                                                                                                                         terms of the order.
9/2/09


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                                                                                                                               SDU BUSINESS PROCEDURES
  2009 Review
     Status         No.      Priority       V1/V2       SDU Function       Reference No.          Topic          Date Opened      Date Closed                                           Description
                     59                              OPS - Disbursements   050911 - 001    ACH Returns -         2005.09.11        2005.10.13       ACH disbursement returns are coming into a separate account for each system (ARS,     10/28/09- Business Rule to remain open with update of approved procedure as follows:
                                                                                           Disbursements                                            CASES & SWS). The SP will need to move these funds from the return account to the     process remains as described originally/below however with the Statewide conversion to the
                                                                                                                                                    State's master account. The SP needs to understand the approved procedure for         CSE system (all disbursements being issued out of the SWS DE profile), the ARS and CASES
                                                                                                                                                    funds movement and the frequency                                                      disbursement related accounts have been closed. The process continues to occur once a
                                                                                                                                                                                                                                          month (transfer to DCSS Master Account) as verified by DCSS Accounting.
                                                                                                                                                                                                                                          Business Procedure - Since these accounts are non interest bearing, a decision was made that the
                                                                                                                                                                                                                                          balances will be transferred once a month to the DCSS Master Account. On the first day of the
                                                                                                                                                                                                                                          month, a transfer will be initiated to bring the balance down to a zero level in these three ACH
                                                                                                                                                                                                                                          disbursement return accounts.
                                                                                                                                                                                                                                          10/13/05 - Meeting with Larry to discuss the items, Sabrina sent out notes and action items from the
Remain Open with                                                                                                                                                                                                                          meeting
Update of Rule                                                                                                                                                                                                                            9/19/05 - Sent to Larry Satter for a response
10/28/09
                     60                              Customer Svc/ EHD     050912 - 001    SOIG question about   2005.09.12        2005.09.19       If a caller contacts the SP's EHD number but it is determined that the call needs to be 10/28/09- Business Rule to remain open with update of approved procedure as follows: The
                                                                                           SP EHD                                                   handled by the LCSA then does the SP transfer the call or provide the appropriate       SP/SDU, when receiving contact from participants requiring (IV-D) LCSA assistance or (Non
                                                                                                                                                    LCSA number to the caller.                                                              IV-D) DCSS assistance, will be referred to the Statewide Customer Service Center (Customer
                                                                                                                                                                                                                                            Connect) at 866.901.3212.
Remain Open with                                                                                                                                                                                                                            9/19/05 - Business Procedure- The SP will maintain a list of telephone numbers for the LCSA's help
Update of Rule                                                                                                                                                                                                                              desk and provide the appropriate number to the caller when the LCSA is determined to be the
10/28/09                                                                                                                                                                                                                                    correct source for the information.
                     61                              OPS - Mail / OPEX     050908 - 001    Pre- SDU returned     2005.09.08        2005.09.19       What happens to a disbursement check (warrant?) issued prior to transition to the       9/23/09- Business Rule to remain open with no update of approved (original) procedure.
                                                                                           check forwarded to                                       SDU, that returns to the LCSA's payment only box which is reshipped to the SDU with 9/19/05 - Business Procedure- The SP will find these items during the mail opening process and
                                                                                           the SDU                                                  the rest of the PO Box contents.                                                        not process them due to invalid payees. These items will be given to DCSS SDU Operations staff
                                                                                                                                                                                                                                            for disposition.




Remain Open with
No Update of Rule
9/23/09
                     62                              OPS - Collections     051130 - 001    CalPERS checks        2005.11.30        2006.06.07      How should the SP handle payments received from CalPERS which are not               2/3/10 Business Rule to remain open with the following update from SDU Ops - SDU Ops staff
                                                                                                                                                   accompanied by supporting documentation to identify the payment to the participant? provides copies of CalPERS registers accompanied by logs by county and dollar amount to
                                                                                                                                                                                                                                       the SDU Opex Mail room and SP exceptions Unit. The Opex mail room holds the registers
                                                                                                                                                                                                                                       and matches them to the CalPERS checks when they are received. Opex Mail Room will
                                                                                                                                                                                                                                       notify Valerie Whitaker or Mary Anderson if CalPERS checks are not received by 1st of each
                                                                                                                                                                                                                                       month. If checks are received and there are no matching registers, SP will process the
                                                                                                                                                                                                                                       check and it will be in suspense for the LCSA to work. The SP will notify SDU ops that
                                                                                                                                                                                                                                       checks/registers are unmatched. SDU Ops verifies the collections have been process and
                                                                                                                                                                                                                                       will contact CalPERS to resolve issues.
                                                                                                                                                                                                                                       12/02/09- Business Rule to remain open pending resolution of in-progress SDU CAL-PERS
                                                                                                                                                                                                                                       payment processing DCSS and SP discussion. Expected outcome is an update of the SDU
                                                                                                                                                                                                                                       CAL-PERS payment process.
                                                                                                                                                                                                                                       8/09/06 - The counties have been requested to send a copy of the CalPERS payment list by FAX to
                                                                                                                                                                                                                                       SDU Operations upon receipt at (916) 576-8871, Attention Stacie Clemons. Counties that have not
                                                                                                                                                                                                                                       faxed their CALPERS payment lists to SDU Operations by the 26th of each month will be contacted
                                                                                                                                                                                                                                       by SDU Operations to request that the lists be faxed immediately. SDU Ops will provide the lists to
                                                                                                                                                                                                                                       the SP by the 1st of each month, and the SP will link them to CalPERS checks when possible.
                                                                                                                                                                                                                                       DCSS is continuing working to achieve resolution of this issue with CalPERS and SCO.
Remain Open with
                                                                                                                                                                                                                                       7/17 - The counties have been requested to send a copy of the CalPERS payment list by fax to
update to rule
                                                                                                                                                                                                                                       SDU Operations upon receipt. Counties that have not faxed their CalPERS list by the 26th of each
2/3/10
                                                                                                                                                                                                                                       month will be contacted by SDU Operations to request that tht elists be faxed immediately. SDU
                     63                              OPS - Collections      060724-001     Payment Sources for   2005.11.30     Closed 2007.01.24 What payment source should be used for intrastate payments (LCSA to LCSA)?           12/02/09- Retired/archived as per complete/total LCSA conversion to CSE, LCSA to LCSA
                                                                                           Intrastate Payments                      Reopened                                                                                           (intrastate) child support payments no longer exist. As such, the SP/SDU does not receive
                                                                                                                                 2006.07.21 Intial                                                                                     this payment type.
                                                                                                                                Close 2005.12.14                                                                                       7/21/06 - This business rule will expire as of implementation of V 1.3. The new rule will be that
                                                                                                                                                                                                                                       unless the face of the financial instrument is marked with withholding or regular, the SP is to code
                                                                                                                                                                                                                                       the counties warrants as the appropriate payment sources.
                                                                                                                                                                                                                                       3/2/06 - This additional language that was suggested to be added for the SP to complete needs
                                                                                                                                                                                                                                       confirmation
                                                                                                                                                                                                                                       2/22/06 - The SDU SP will code the following as an interstate (INT in SWS) payment source:
                                                                                                                                                                                                                                       Any check that has been issued by the SDU and received back at the SDU through the lockbox.
                                                                                                                                                                                                                                       These are checks that are on SDU check stock and made payable to a California county.
                                                                                                                                                                                                                                       Any warrant issued by a California county with the following exceptions:
                                                                                                                                                                                                                                       A county warrant that represents over the counter cash or credit card payments that have “Regular”
                                                                                                                                                                                                                                       on the face of the warrant.
Retired/Archived                                                                                                                                                                                                                       A county warrant that represents county employee wage withholding payments that have “Wage” on
12/02/09                                                                                                                                                                                                                               the face of the warrant


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                                                                                                                           SDU BUSINESS PROCEDURES
  2009 Review
     Status         No.      Priority       V1/V2       SDU Function     Reference No.          Topic        Date Opened     Date Closed                                        Description
                     64                              OPS - Collections   051201 - 001    Payment Source      2005.12.01      2006.03.02    As a general rule, if the payment source cannot be determined by the SP then can       11/04/09- Business Rule to remain open with update of approved procedure as follows: The
                                                                                                                                           they use a default source and if so which one?                                         SP continues to work with DCSS in refining and defining examples of payment sources
                                                                                                                                                                                                                                  related to payment processing. This is accomplished through various means including
                                                                                                                                                                                                                                  escalation items, the SDU Payment Validation Process, and contract deliverable updates
                                                                                                                                                                                                                                  (CDL- Collections Operations Procedures/CO). See also XREF Business Rule #3.
                                                                                                                                                                                                                                  2/21/06 - If during normal business hours, the SP will consult with DCSS SDU Ops staff when a
                                                                                                                                                                                                                                  payment source cannot be discerned in this situation. In the event this must be decided when DCSS
                                                                                                                                                                                                                                  SDU Ops staff are unavailable, the SP will assign a payment source to the best of their ability based
                                                                                                                                                                                                                                  upon reserach.
                                                                                                                                                                                                                                  1/10/06 - Once #64 is resolved then revisit # 63 to determine if it needs to be resolved
Remain Open with                                                                                                                                                                                                                  12/14 - Continue to remain open - program guidance being sought by DCSS SDU Operations staff
Update of Rule
11/04/09
                     65                              OPS - Collections   051201 - 002    Correspondence      2005.12.01      2005.12.14    Outreach letters from Orange county are coming back from other states                  10/28/09- Retired/archived as the SP/SDU no longer receives this type of (SDU
                                                                                                                                                                                                                                  implementation related) correspondence.
                                                                                                                                                                                                                                  12/14 - Rule is to look for the identifier at the bottom of the form to separate them from the FL 191s
                                                                                                                                                                                                                                  12/01 - A. Mozaffari - SP is to give them to DCSS SDU Ops and they will send back to the county of
                                                                                                                                                                                                                                  origin.




Retired/Archived
10/28/09
                     66                              OPS - Collections    051201-003     Recurring Debits    2005.12.01      2005.12.07    How will Wave 2 counties set up additions, terminations, or modifications to recurring 10/28/09- Retired/archived as the only/current ACH debit recurring withdrawal payment
                                                                                                                                           debit?                                                                                 solution is through the CA Automated Payment System (SDU) Web site for all NCPs/LCSAs.
                                                                                                                                                                                                                                  As part of SDU implementation, alternate/County specific ACH debit recurring withdrawal
                                                                                                                                                                                                                                  payment solutions were retired or converted to the CA Automated Payment System Web site
                                                                                                                                                                                                                                  solution.                                                 12/01- The SP is currently using the method
                                                                                                                                                                                                                                  of a file upload for Wave 1 counties (Santa Clara) and could use the same process for Wave 2.
                                                                                                                                                                                                                                  Additionally, Santa Clara will send the SP a spreadsheet with the terminations/modifications and the
Retired/Archived                                                                                                                                                                                                                  SP will load into their system. If NSF then the SP will terminate as they are notified of the NSF.
10/28/09
                     67                              OPS - Collections    051201-004     Payment Source of   2005.12.05      2005.12.07    When should the SDU use a payment source of INF for Interstate Fee?                    10/28/09- Business Rule to remain open with no update of approved (original) procedure.
Remain Open with                                                                         INF                                                                                                                                      The SDU should capture Interstate payments with a payment source of INT and any interstate fees
No Update of Rule                                                                                                                                                                                                                 will be reported in the FEE AMOUNT field as specified in the IDD. INF is a payment source the SP
10/28/09                                                                                                                                                                                                                          will NOT use. INF is a payment source used internally by CSE.
                     68                              CSC - EHD            051201-005     Other State SDU     2005.12.05      2005.12.14    What is the process when the SP receives calls from other SDU's regarding missing    11/04/09- Business Rule to remain open with update of approved procedure as follows: Any
Remain Open with                                                                         Calls                                             information?                                                                         calls received from another State SDU will be transferred to Ana Lisa Muniz of the DCSS SDU
Update of Rule                                                                                                                                                                                                                  Operations Team at extension 8865. All procedures as originally authored (below) including
11/04/09                                                                                                                                                                                                                        ONYX system ticket creation remain valid/current.
                     69                              OPS - Collections   121301 - 001    Returned            2005.12.14      2005.12.14                                                                                         11/04/09- Business Rule from another State SDU update of approved (original) procedure.
                                                                                                                                           What is the process that the SP should follow for returned disbursements that have a 12/14 - Any calls received to remain open with no will be transferred to DCSS, Alisa Channell at
                                                                                         Disbursements                                     postal sticker that indicate the recepient is temporarily away?                      2/21/06 - Additional update language - The SP will void the disbursement checks and enter the
                                                                                                                                                                                                                                following language in the comment section of the DE, "USPS returned check because the payee is
Remain Open with                                                                                                                                                                                                                temporarily away." The SP should void the disbursements. The address should NOT be changed in
No Update of Rule                                                                                                                                                                                                               CSE.
11/04/09
                     70                              OPS - Collections    010606-001     Direct Deposit      2006.01.11      2006.02.15    Can the Service Provider automatically perform an ACH reversal for money disbursed 11/04/09- Business Rule to remain open with update of approved procedure as follows: The
                                                                                                                                           by direct deposit for an erroneous account?                                        SP can initiate an ACH reversal of monies disbursed by direct deposit or electronic payment
                                                                                                                                                                                                                              card (EPC) if initiated/approved by the DCSS. The primary DCSS approving entity is the
Remain Open with                                                                                                                                                                                                              CCSAS BP Team. See XREF Business Rule #135.                                        1/11/06 - Prior to
Update of Rule                                                                                                                                                                                                                affecting an ACH reversal on direct deposit accounts, the Service Provider must seek and receive
11/04/09                                                                                                                                                                                                                      permission from the State DCSS SDU OPS onsite mgr or designee.
                     71                              OPS - Collections   022106 - 001    Payment Source      2006.02.21      2006.03.09    Can the SP assign a default payment source in the event that a payment is received 11/04/09- Business Rule to remain open with update of approved procedure as follows: The
                                                                                                                                           that does not reconcile AND the payment source is unknown?                         SP continues to work with DCSS in refining and defining examples of payment sources
                                                                                                                                                                                                                              related to payment processing. This is accomplished through various means including
                                                                                                                                                                                                                              escalation items, the SDU Payment Validation Process, and contract deliverable updates
                                                                                                                                                                                                                              (CDL- Collections Operations Procedures/CO). See also XREF Business Rules #3 and #64.
                                                                                                                                                                                                                              2/21/06 - As a general rule, an un-reconciled payment must include a payment source before being
                                                                                                                                                                                                                              sent to CSE. If during normal business hours, the SP will consult with DCSS SDU Ops staff when a
                                                                                                                                                                                                                              payment source cannot be discerned. In the event this must be decided when DCSS SDU Ops staff
Remain Open with                                                                                                                                                                                                              are unavailable, the SP will assign a payment source to the best of their ability based upon
Update of Rule                                                                                                                                                                                                                research.
11/04/09


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                                                                                                                           SDU BUSINESS PROCEDURES
  2009 Review
     Status         No.      Priority       V1/V2       SDU Function     Reference No.            Topic      Date Opened     Date Closed                                        Description
                     72                              OPS - Collections   060404 - 001    Blank Checks        2006.04.04      2006.04.05    What does the Service Provider do when a blank check (as the financial instrument) 11/04/09- Business Rule to remain open with update of approved procedure as follows: Per
                                                                                                                                           is found in the collection process?                                                DCSS SDU Operations request, prior to voiding the blank check item, SP management staff
                                                                                                                                                                                                                              will review it to ensure there is no detail included on the item that could allow for collections
                                                                                                                                                                                                                              (complete) process. All other procedural detail as written below remains current including the
Remain Open with                                                                                                                                                                                                              hand-off process (from the SP to the DCSS SDU Operations Team) and return to the remitter
Update of Rule                                                                                                                                                                                                                using DCSS Form 0068 (Notice of Unprocessed Payment).
11/04/09                                                                                                                                                                                                                      4/04 - The check will be voided with the void stamp and then taken to the DCSS SDU Operations
                     73                              OPS - Collections   060404 - 002    NCP Self Employed   2006.04.04      2006.04.05    What payment source should be used when an NCP makes a child support payment staff. The check will be returned to the payor with a DCSS 0068 letter.procedure as follows: the
                                                                                                                                                                                                                                                                                                       01/06/10 SP to deliver to
                                                                                                                                                                                                                              11/04/09- Business Rule to remain open with update of approved
                                                                                                                                           utilizing a Self Employed business check?                                          SP continues to utilize REG as the payment source for child support payments remitted by a
                                                                                                                                                                                                                              self employed NCP (unless clearly indicated as WTH). However, the SP is seeking Business
                                                                                                                                                                                                                              Rule clarification of appropriate/correct self employed NCP payment source selection based
                                                                                                                                                                                                                              on specific payment scenarios. See (open/unapproved) XREF Business Rule #142.
                                                                                                                                                                                                                              4/04 - The SP will use a payment source of "REG" unless the NCP specifically and prominently
                                                                                                                                                                                                                              identifies the payment as "WTH"




Remain Open with
Update of Rule
11/04/09
                     74                              OPS - Collections    060410 -001    Payment Method      2006.04.10      2006.04.26    What is procedure that the SDU follows to identify a financial instrument either as a   11/04/09- Business Rule to remain open with no update of approved (original) procedure.
                                                                                                                                           check or a money order?                                                                 4/10 - In the event that checks and money orders share a transit routing number, the SDU will
Remain Open with                                                                                                                                                                                                                   identify the financial instrument on a best effort basis as either a check or money order. This should
No Update of Rule                                                                                                                                                                                                                  not be reported as an error or defect on the SDU as it is working as designed.
11/04/09
                     75                              OPS - Collections    060510-001     Returned            2006.05.10      2006.05.10    What does the Service Provider do when SDU disbursements checks are returned            12/02/09- Business Rule to remain open with no update of approved (original) procedure.
Remain Open with                                                                         Disbursements                                     from other states due to a lack of sufficient information?                              5/10 - The Service Provider holds the check and delivers it to SDU Operations staff. SDU Ops staff
No Update of Rule                                                                                                                                                                                                                  will research the reason for the check‟s return. If the needed information can be provided to the
12/02/09                                                                                                                                                                                                                           other state, SDU Ops staff will send a DCSS 0068 with the requested information back to the other
                     76                              OPS - Collections    060510-002     Interstate Refund   2006.05.10      2006.05.10    What does the SP do when another state issues a refund check payable to the             state so the other Rule to process the with no If the check is being returned Ops team.
                                                                                                                                                                                                                                   2/3/10 - Businessstate canremain openpayment. updates as approved by SDUbecause it is not
                                                                                         Check                                             California DCSS or SDU?                                                                 12/02/09- Business Rule to remain open pending review/response by DCSS SDU Operations
Remain Open with                                                                                                                                                                                                                   Team confirming current process
no changes to the                                                                                                                                                                                                                  5/10 - The SP holds the check and delivers it to SDU Ops staff. SDU Ops staff will identify the
rule 2/3/010                                                                                                                                                                                                                       county for the collection. The check will be returned to the SP for processing as an “Interstate”
                     77                              OPS - Collections    060510-003     Foreign Item        2006.05.10      2006.05.10    What should the SP do with a financial instrument that is not on the daily foreign      collection and accompanyingremain open with update of approvedby the LCSA. follows: the
                                                                                                                                                                                                                                   12/02/09- Business Rule to documents will be imaged and worked procedure as
                                                                                                                                           exchange table?                                                                         SP continues to log the item and moves to the DCSS SDU Operations Team should it not be
Remain Open with
Update of Rule                                                                                                                                                                                                                     included on the daily foreign exchange table. DCSS SDU Operations will return the foreign
12/02/09                                                                                                                                                                                                                           item to the remitter if it is deemed non-negotiable using DCSS Form 0068. Please refer to
                     78                              OPS - Collections    060607-001     CalPERS checks      2006.06.07      2006.06.26    What does the SP do in the case when a CalPERS check is received and the SP             12/02/09- Business Rule to remain Foreign Collections of approved
                                                                                                                                                                                                                                   DCSS CSS Letter 0707 for detailed open with no update Procedures. (original) procedure. See
Remain Open with                                                                                                                           does not have the CalPERS list (backup) to process it?                               XREF Business Rule #62 for detailed response/procedure.
No Update of Rule                                                                                                                                                                                                               6/23 - If the SP receives a CalPERS check and does not have the CalPERS list (backup) to process
12/02/09                                                                                                                                                                                                                        it, the SP will process it for the county. The LCSA will have to work it on their end.
                     79                              OPS - Collections    060623-001     Transmittal Forms   2006.06.23      2006.08.10    How long must transmittal forms sent by LCSAs be kept for over the counter and       12/02/09- Retired/archived as LCSAs no longer utilize SDU transmittals to forward locally
                                                                                                                                           credit card payments?                                                                received payments to the SDU. Per DCSS CSS Letter 09-13, all LCSAs are to utilize CSE
                                                                                                                                                                                                                                generated receipts or reports to forward locally received payments to the SDU. Of note- the
                                                                                                                                                                                                                                SP/SDU securely shreds all (payment) backup documentation within 3 business days of
Retired/Archived
                                                                                                                                                                                                                                processing after DCSS review.                                                             7/24 - The
12/02/09
                                                                                                                                                                                                                                SP will retain the transmittal forms on a rolling 3 month schedule and then will destroy the forms
                     80                              OPS - Collections    060623-002     Payees              2006.06.23      2006.06.26    What does the SP do when payments received at the SDU contain checks and/or          12/02/09- Retired/archived as per complete/total LCSA conversion to SDU payment
                                                                                                                                           payment coupons that are payable to or refer to a county other than the county whose processing; payment mail is no longer segregated by County/LCSA.
                                                                                                                                           mail it was received in?                                                             6/23 - The SP will process the payment to the county whose mail it was received in.




Retired/Archived
12/02/09



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                                                                                                                           SDU BUSINESS PROCEDURES
  2009 Review
     Status         No.      Priority       V1/V2       SDU Function     Reference No.          Topic        Date Opened     Date Closed                                       Description
                     81                              OPS - Collections    060721-001     Starter Checks      2006.07.21      2006.07.24    Can a temporary (starter) bank check be accepted and processed?                    12/02/09- Business Rule to remain open with no update of approved (original) procedure.
                                                                                                                                                                                                                              7/21 - A temporary check can be processed as long as the routing and account number information
Remain Open with                                                                                                                                                                                                              is printed on the bottom of the check.
No Update of Rule
12/02/09
                     82                              OPS - Collections    060721-001     FL 191 Data Entry   2006.07.21      2006.07.24    Does the SP enter employment information from the FL 191 into the Interim Database 12/02/09- Retired/archived as SP/SDU no longer utilizes the NICE or SWS database for Non IV-
                                                                                                                                           or SWS Database?                                                                   D case entry. See XREF Business Rule #134 for current response/procedure.
                                                                                                                                                                                                                              Non IV-D case creation occurs directly in CSE.7/21 - No, employment information is not entered
                                                                                                                                                                                                                              from the FL 191 into the Interim Database or SWS Database.



Retired/Archived
12/02/09
                     83                              OPS - Collections    060724-003     Payment Source      2006.07.24      2006.08.10    What should the payment source be when the county mixes both cash and wage         12/02/09- Retired/archived as per DCSS CSS Letter 09-13, all LCSAs are to utilize CSE
                                                                                                                                           withholding on a single transmittal and submits a single check?                    generated receipts or reports to forward locally received payments to the SDU. CSE
                                                                                                                                                                                                                              generated receipts and reports include payment source detail for SP/SDU usage during
                                                                                                                                                                                                                              collections processing. Of note- the SP/SDU will capture the payment source for locally
                                                                                                                                                                                                                              received and forwarded payments as indicated by the LCSA. If no payment source if
                                                                                                                                                                                                                              indicated, the SP/SDU will make a best effort in determining the correct payment source
                                                                                                                                                                                                                              using established business rules and examples presented in CDL CO-002.
Retired/Archived                                                                                                                                                                                                              7/26 - The SP shall pull these items from processing and bring to the SDU Ops staff. SDU Ops will
12/02/09                                                                                                                                                                                                                      return these items to the county and request two checks with separate payment sources. SDU Ops
                     84                              OPS - Collections    060724-002     Payment Source      2006.07.24      2006.08.17    What is the correct payment source for a county to county payment if there is no   will develop language for dissemination to the LCSAs regarding this business procedure. County
                                                                                                                                                                                                                              12/02/09- Retired/archived as per complete/total LCSA conversion to CSE, County to
                                                                                                                                           identifying information on the remittance?                                         (intrastate) child support payments no longer exist. As such, the SP/SDU does not receive
                                                                                                                                                                                                                              this payment type. Movement of intrastate monies occurs via financial/adjustment processes
                                                                                                                                                                                                                              within CSE.
                                                                                                                                                                                                                              8/10 - The functionality for the LCSAs to initiate these payments has been removed so there should
                                                                                                                                                                                                                              not be anymore county to county pymts 8/01 - As of implementation of 1.3, the alternative process
                                                                                                                                                                                                                              expires and the SP is to code county warrants as the appropriate payment source. Counties will no
                                                                                                                                                                                                                              longer be marking the face of the checks as required by the alternative process. The only
                                                                                                                                                                                                                              collections that should be coded as interstate are true interstate payments.



Retired/Archived
12/02/09
                     85                              OPS - Collections    060807-001     NSF Flag removal    2006.08.09      2006.08.10    What should the SP CSC/EHD do if an NCP or Employer calls and asked for the NSF 12/02/09- Business Rule to remain open with update of approved procedure as follows: the
                                                                                                                                           flag to be removed?                                                             SP EHD continues to receive calls requesting NSF flag removal. All NSF related calls are
                                                                                                                                                                                                                           referred to the DCSS NSF Recovery Unit at 888.851.6317for customer service/assistance.
                                                                                                                                                                                                                           8/01/06 - Refer the call to Glen Kamena (845-6991) or Chris Feliciano (845-7220). The SP will not
                                                                                                                                                                                                                           remove a flag.



Remain Open with
Update of Rule
12/02/09
                     86                              OPS - Collections    060818-001     FL 195s             2006.08.18      2006.08.30    What should the SP do with FL 195s received on IV-D cases?                         12/02/09- Business Rule to remain open with no update of approved (original) procedure.
                                                                                                                                                                                                                              8/18 - FL 195s erroneously submitted by employers to the SP (for example on IV-D cases) may be
                                                                                                                                                                                                                              confidentially destroyed




Remain Open with
No Update of Rule
12/02/09




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                                                                                                                                 SDU BUSINESS PROCEDURES
  2009 Review
     Status             No.   Priority      V1/V2       SDU Function       Reference No.          Topic            Date Opened      Date Closed                                        Description
                        87                           OPS - Collections       060818-002    Over Encoding            2006.08.18       2006.08.30   When the SP discovers or is notified via their Call Center of over encoded financial     12/02/09- Business Rule to remain open with update of approved procedure as follows: the
                                                                                                                                                  instruments whom do they notify and how?                                                 SP will advise DCSS SDU Operations (attention Patrick Silva) of encoding errors via email.
                                                                                                                                                                                                                                           8/18 - The SP should submit occurences of over encoding to ccasbusinessproblems@dcss.ca.gov




Remain Open with
Update of Rule
12/02/09
                        88                           OPS - Collections       060830-001    Checks endorsed to       2006.08.30       2006.08.30   Can the SP process a collection that has been endorsed by the payee and submitted 12/02/09- Business Rule to remain open with update of approved procedure as follows: the
                                                                                           the SDU                                                as a child support payment to the SDU for processing?                             SP will process the payee endorsed item as a child support payment however will review to
                                                                                                                                                                                                                                    ensure the item is not a misdirected payment. If the item is deemed misdirected, it will be
Remain Open with                                                                                                                                                                                                                    returned to the remitter (unprocessed) via DCSS Form 0068. If the SP cannot determine if the
Update of Rule                                                                                                                                                                                                                      item is a valid child support payment, it will be moved to DCSS SDU Operations for review
12/02/09                                                                                                                                                                                                                            and processing determination.                          8/30 - The SP should process the
                        89                           OPS - Collections       060830-002    Returned DCSS            2006.08.30       2007.01.24   What should the SP do with undeliverable mail from the USPS resulting from forms  collection as a regular payment.
                                                                                                                                                                                                                                    12/02/09- Business Rule to remain open with update of approved procedure as follows: based
                                                                                           0534 & 0535 forms                                      DCSS 0535 SWS & DCSS 0534 being mailed?                                                  on the return of the undeliverable DCSS Form 0534 and 0535 from the USPS, the SP updates
                                                                                                                                                                                                                                           the CSE Non IV-D participant record to inactivate the invalid address and add the new
Remain Open with                                                                                                                                                                                                                           forwarding address (if provided). The forms are then routed to DCSS SDU Operations for
Update of Rule                                                                                                                                                                                                                             review/processing.                                                                    The SP will daily
12/02/09                                                                                                                                                                                                                                   presort returned mail and isolate Forms DCSS 0535 SWS & DCSS 0534 from other DCSS Forms
                   90                                OPS - Collections    060830-003       Invalid V1 Payment   2006.08.30       2007.12.14       What should the SP do with payments containing information that would identify them 12/16/09- Retired/archived as topic/question deemed not a Business Rule. Rather, a CCSAS
                                                                                           Sources                                                as ALP, BOE, CPT or PER?                                                                 CR managed by the CCSAS CCB process. Note- Per CCSAS CR and CCB, PER and BOE
                                                                                                                                                                                                                                           payment sources implemented by SP effective 7/09 however were pulled from SP production
                                                                                                                                                                                                                                           per DCSS request. Reference CCSAS CCB for detail.
                                                                                                                                                                                                                                           Confirmation has been made via SP/SDU IT that CSE will not accept payment sources BOE, ALP,
                                                                                                                                                                                                                                           and PER until all LCSAs convert to V2. As such, the SP is not currently required to capture
                                                                                                                                                                                                                                           payments using these specific payment sources. It has been determined this is not an outstanding
                                                                                                                                                                                                                                           business rule but rather a pending functional requirement being tracked/monitored by both the SP
                                                                                                                                                                                                                                           and DCSS.
                                                                                                                                                                                                                                           12/07/07- SP and DCSS to confirm CSE and CE payment source functionality/status with respective
                                                                                                                                                                                                                                           IT resources
                                                                                                                                                                                                                                           10/25/07- Current status of functionality/payment source capabilities to be sought by Maria Brice
Retired/Archived
                                                                                                                                                                                                                                           from the SP and Valerie Whitaker.                                        6/26/07- As CSE V2.1 is now
12/16/09
                                                                                                                                                                                                                                           live, both the SP and State will request current status pertaining to CSE functionaility supporting a
                        91                           OPS - Collections       060907-001    FL 195 Data Entry        2006.09.07       2007.01.24   When performing Non IV-D FL 195 data entry, what do the SP do when the county for 12/02/09- Business Rule to remain open with update of approved procedure as follows: SP
                                                                                                                                                  the order is missing but the rest of the information is available (court number, amount, forwards FL-195 forms missing county where the order was obtained directly to the DCSS
Remain Open with                                                                                                                                  etc.)?                                                                                   Non IV-D CFW Team at MS (Mail Stop) A-130, attention CFW for review and processing.
Update of Rule                                                                                                                                                                                                                             9/07- During the initial mass data entry period, select the county in which the CP resides. If the CP
12/02/09                                                                                                                                                                                                                                   is out of State, select the county in which the NCP resides (this rule will be readdressed once the
                        92                           Customer Service -      060907-002    CP/NCP Address           2006.09.07       2007.01.24   Which CP/NCP address changes reported to the SDU will the SP be responsible for 12/02/09- Business Rule to remain open with update of approved procedure as follows: With
                                                     non IV-D                              Changes                                                updating?                                                                                the complete (IV-D) LCSA conversion to CSE and the transition of the Non IV-D CSC to DCSS
                                                                                                                                                                                                                                           (effective 5/1/07, if a Non IV-D or IV-D participant contacts the SP/SDU EHD to request an
                                                                                                                                                                                                                                           address change they are referred to the DCSS Customer Connect 800 number (866.901.3212)
                                                                                                                                                                                                                                           or Web site for self-service/assistance.
                                                                                                                                                                                                                                           NCPs - Non IV-D Case Only - update NCP address if change provided Mix Case Non IV-D and IV-
Remain Open with                                                                                                                                                                                                                           D cases - Refer to CFW - D workers IV-D Cases only - Refer to LCSA workers CPs - Non IV-D
Update of Rule                                                                                                                                                                                                                             Case only - Update CP address if change provided Mix Case Non IV-D and IV-D Cases - Update
12/02/09                                                                                                                                                                                                                                   CP address if change provided IV-D Case Only - Refer to LCSA workers NOTE: Any address
                        93                           EFT/ACH                 070118-001    EFT/ACH dates            2007.01.18       2007.01.24                                                                                            change needs to follow the normal caller verification rules approved procedure Call Center
                                                                                                                                                  What does the Service Provider do when processing an EFT/ACH payment that may 12/02/09- Business Rule to remain open with update ofthat are defined per theas follows: the
                                                                                           older than 7 days                                      contain dates older than 7 days, which would cause the payment to reject?                SP updates the invalid (older than 7 days) EFT/ACH credit payment date to the date the file
                                                                                                                                                                                                                                           settles in the DCSS bank account (actual settlement date). An email is not sent to the CCSAS
                                                                                                                                                                                                                                           BP Team as the invalid date is caught in the upstream SDU EFT process therefore no
                                                                                                                                                                                                                                           adjustment on CSE collections is necessary as a downstream mitigation.
                                                                                                                                                                                                                                           1/18 - The Service Provider should change the payment dates on those collections to the date of
                                                                                                                                                                                                                                           processing and notify CCSASBUSINESSPROBLEMS via e-mail regarding the changed date,
Remain Open with                                                                                                                                                                                                                           provide sufficient identifying information for the affected collections, and identify what the original
Update of Rule                                                                                                                                                                                                                             date should be so that the adjustment can be corrected in SWS by DCSS staff.
12/02/09




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                                                                                                                                   SDU BUSINESS PROCEDURES
  2009 Review
     Status         No.      Priority       V1/V2       SDU Function       Reference No.           Topic             Date Opened     Date Closed                                          Description
                     94                              CSC - EHD            070110-002       Employer Address          2007.01.10       2007.04.12      When the SP CSC/EHD receives a call from an employer requesting a payroll          2/3/10 Business Rule to remain open with the following update from CCSAS BP team - only
                                                                                           Updates                                                    address update, can Customer Service Representatives update an employer payroll    the DCSS Employer group will update employer information in CSE, the SP staff should
                                                                                                                                                      address as requested after following proper call validation procedures?            complete the form and send over to the Employer group.
                                                                                                                                                                                                                                         12/16/09- Business Rule to remain open pending review/response by DCSS CCSAS BP Team
                                                                                                                                                                                                                                         confirming current DCSS Unit responsible for receipt and CSE update of employer (payroll)
                                                                                                                                                                                                                                         addresses. See also XREF Business Rule #95.
                                                                                                                                                                                                                                         12/14/07- Valerie Whitaker has initiated contact with appropriate DCSS technical resource,
                                                                                                                                                                                                                                         response remains pending.
                                                                                                                                                                                                                                         12/07/07- At the request of the SP Outreach Team, DCSS (Valerie Whitaker) to re-confirm no data
                                                                                                                                                                                                                                         synchronization issues exist between CSE-CASES-ARS if employer data is updated (in CSE) by the
                                                                                                                                                                                                                                         SP.
Remain Open with                                                                                                                                                                                                                         4/12/07- Approved pending further DCSS review and confirmation of data syncronization
update to rule                                                                                                                                                                                                                           functionality.
2/3/10                                                                                                                                                                                                                                   3/22/07- DCSS (Valerie Whitaker) to contact CCSAS Technical and Sustems Support Branch to
                     95                              CSC - EHD            070110-001       Employer                  2007.01.10       2007.04.12      When the SP CSC/EHD receives a call from an employer requesting a change of        1/20/10 Business Rule to remain open with the following update from CASES/ARS.
                                                                                                                                                                                                                                         ensure SWS synchronization functionality will send updated information to CCSAS BP team - only
                                                                                           Identification                                             their Federal or State Employer Identification Number, can CSRs update the         the DCSS Employer group will update employer information in CSE, the SP staff should
                                                                                           Number(s)                                                  Employer Identification Number as requested after following proper call validation complete the form and send over to the Employer group.
                                                                                                                                                      procedures?                                                                        12/16/09- Business Rule to remain open pending review/response by DCSS CCSAS BP Team
                                                                                                                                                                                                                                         confirming current DCSS Unit responsible for receipt and CSE update of employer FEIN. See
                                                                                                                                                                                                                                         also XREF Business Rule #94.
                                                                                                                                                                                                                                         12/7/07- At the request of the SP Outreach Team, this Business Rule has been revisited in order to
                                                                                                                                                                                                                                         confirm there are no issues with CSE data syncronization functionality. Remains approved however
                                                                                                                                                                                                                                         Valerie Whitaker to confirm no issues exist.
                                                                                                                                                                                                                                         4/12/07- Approved pending further DCSS review and confirmation of data syncronization
                                                                                                                                                                                                                                         functionality.
                                                                                                                                                                                                                                         3/22/07- DCSS (Valerie Whitaker) to contact CCSAS Technical and Sustems Support Branch to
                                                                                                                                                                                                                                         ensure SWS synchronization functionality will send updated information to CASES/ARS.
                                                                                                                                                                                                                                         3/9/07- DCSS (Valerie Whitaker) to contact CCSAS Technical and Sustems Support Branch to
Remain Open with                                                                                                                                                                                                                         ensure SWS synchronization functionality will send updated information to CASES/ARS.
updated to rule                                                                                                                                                                                                                          1/31/07- DCSS to review proposed business rule with CCSAS Technical and Systems Support
2/3/10                                                                                                                                                                                                                                   Branch to ensure SWS synchronization functionality will send updated employer information to
                     96                              OPS- Collections     070205-001       SWS Activity Log          2007.02.05       2007.02.05                                                                                         12/02/09- Business Rule with no impacts to LCSAs.
                                                                                                                                                      When setting the Non SDU Workload Indicator in SWS will the SP add an Activity Log CASES/ARS appropriatelyto remain open with update of approved procedure as follows: when
                                                                                           Notes- Set Non SDU                                         Note advising CFWs of the reason?                                                  setting the Aged/Suspended Non SDU Workload Indicator (within the SDU Collections
                                                                                           Workload Indicator                                                                                                                            System), the SP will include an Activity Note that provides information on why the suspended
                                                                                                                                                                                                                                         item is being relinquished to DCSS for review/resolution. Note- the SP Activty Note is passed
Remain Open with                                                                                                                                                                                                                         with the item via the suspense file update process (to CSE) and appears as a comment within
Update of Rule                                                                                                                                                                                                                           the CSE collection suspense detail.
12/02/09
                     97                              Ops- Disbursements   070207-001       Returned                  2007.02.07     2008.10.03 (re-   Can the SP inactivate both the CP mailing and physical address in CSE when a         2/3/10 - Business Rule to remain open for further discussion with CCSAS Business problems.
                                                                                           Disbursements- CSE                          closed)        returned disbursement is received and processed if both are the same?                10/03/08- The SP is recinding this request as there appears to be no change in functionality since
                                                                                           address updates                                                                                                                                 this Business Rule was last approved. Approval to inactivate both the physical and mailing address
                                                                                                                                                                                                                                           remains in place as originally provided.
Remain Open with                                                                                                                                                                                                                           08/28/08- The SP, via Maria C. Brice, to review current procedures and CSE functionality with Ops.
action item                                                                                                                                                                                                                                SME to gain more information in making the appropriate Business Rule decision.
assigned 1/20/10                                                                                                                                                                                                                           06/20/08- DCSS, via Valerie Whitaker, to send additional inquiry to the CCSAS BP Team for
                                                                                                                                                                                                                                           review/advisement as response not yet received.
                     98                              CSC - EHD            070207-001       Collections-              2007.02.07       2007.03.09      How will the SP respond to an employer reporting they have initated a stop payment   12/16/09- Business Rule to remain open with update of approved procedure as follows:
                                                                                           employer initated                                          on a remitted check and are submitting a replacement check?                          Based upon DCSS NSF Recovery Unit Stop Payment Notification Procedures, the SP
                                                                                           stop payment                                                                                                                                    provides advisement of a stop payment placement, when notified by a remitter, to the DCSS
                                                                                                                                                                                                                                           NSF Recovery Unit via email at dcssnsfstoppaymen@dcss.ca.gov. SP email stop payment
Remain Open with                                                                                                                                                                                                                           notification to the DCSS NSF Recovery Unit includes remitter and financial instrument detail in order
Update of Rule                                                                                                                                                                                                                             to assist in the placement of (appropriate) allocation/disbursement holds. 2/07/07- When a remitter
                                                                                                                                                                                                                                           (either employer or NCP) has contacted the CA SDU to report a stop payment has been initated on
12/16/09
                                                                                                                                                                                                                                           a remitted check, the SP will capture employer contact information and financial instrument
                     99                              OPS- Collections     050307-002       Child support and         2007.03.05       2007.03.09      What is the SPs process when a remitter sends in (2) separate payments for child     12/16/09- Business Rule to remain open with no update of approved (original) procedure.
                                                                                           spousal support                                            support and spousal support in the same envelope?                                    3/5/07- Based on a recent BERT call, the SP will process both the spousal support and child
                                                                                           remitted as two                                                                                                                                 support remitted as two separate payments in the same envelope.
                                                                                           separate payments




Remain Open with
No Update of Rule
12/16/09
                    100                              OPS- Collections     050307-001       Payment                   2007.03.05       2007.10.25      What is the specific process the SP utilizes in requesting LCSA assistance in        12/16/09- Retired/archived as topic/question deemed not a Business Rule. Rather, a SDU
                                                                                           Identification- contact                                    identifying a payment?                                                               contracual component addressed in CDL CO 001-02-02. Per most recent CO submission to
                                                                                           with LCSA for                                                                                                                                   DCSS by SP, reference Table 7.3: Payment Source Key Indicators.
                                                                                           assistance                                                                                                                                      10/25/07- The State and SP are in discussion of this Business Rule topic through a channel
                                                                                                                                                                                                                                           separate from the Business Rule Approval Process. Thresholds to be determined as part of the
                                                                                                                                                                                                                                           agreements made. As such, this open Business Rule is closed without approval.
                                                                                                                                                                                                                                           6/26/07- Valerie Whitaker to re-submit request to Kathie LaLonde for recommendations/advisement.
                                                                                                                                                                                                                                           4/12/07- Valerie Whitaker to refer to Kathie LaLonde
                                                                                                                                                                                                                                           3/22/07- Valerie Whitaker to confirm with Steven Matranga if contact with Kathie LaLonde was
Retired/Archived
                                                                                                                                                                                                                                           made and advisement of Federal Certification threshold/cutover was obtained.
12/16/09
                                                                                                                                                                                                                                           3/9/07- DCSS (Steven Matranga) to contact Kathie LaLonde in order to determine if, per Federal




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                                                                                                                                 SDU BUSINESS PROCEDURES
  2009 Review
     Status         No.      Priority       V1/V2       SDU Function       Reference No.           Topic           Date Opened     Date Closed                                         Description
                    101                              CSC - EHD            031407-001       Non IV-D CP-            2007.03.14      2007.03.22    Will the SP CSC-EHD enter "in care of" information into a Non IV-D CPs SWS mailing 12/16/09- Business Rule to remain open with no update of approved (original) procedure.
                                                                                           Request for "in care                                  address record when requested by the Non IV-D CP?                                  3/14/07- The SP CSC-EHD will not enter "in care of" information into a Non IV-D CPs SWS mailing
                                                                                           of" information to be                                                                                                                    address record when requested by the Non IV-D CP. Adding "in care of" to a Non IV-D CP SWS
                                                                                           added to SWS                                                                                                                             mailing address record may increase the likelyhood of disbursement receipt issues and fraud.
                                                                                           mailing address
                                                                                           record




Remain Open with
No Update of Rule
12/16/09
                    102                              OPS- Collections     031407-002       Declined recurring      2007.03.14      2007.03.22    Who is the responsible entity for email notification of declined recurring credit card   2/3/10 Retired/archived as PO Box was never in use by the SP per SDU Ops.
                                                                                           credit card payments-                                 payments?                                                                                12/16/09- Business Rule to remain open with update of approved procedure as follows: Per
                                                                                           email notification                                                                                                                             DCSS SDU Operations an email has not yet been received to cachargeback@dcss.ca.gov
                                                                                                                                                                                                                                          providing notification of declined recurring credit card payments. DCSS SDU Operations is
                                                                                                                                                                                                                                          continuing to research the usage and procedures associated with declined recurring credit
Retired/Archived
                                                                                                                                                                                                                                          card payments and email notification as an Action Item. Note- NCPs (only) can establish
2/3/10
                                                                                                                                                                                                                                          automatic recurring payment schedules using the SDU automated payment system (with
                    103                              Ops- Disbursements   031407-003       Direct deposit          2007.03.14      2007.07.31    Can the SP process a direct deposit application submitted with a notarized power of      12/16/09- Business Rule to remain open with no update of approved (original) procedure.
                                                                                           application                                           attorney?                                                                                7/31/07- Per approval received by Valerie Whiatker from DCSS Legal- "Yes. A power of attorney
                                                                                           processing- power of                                                                                                                           serves to give the holder the right to act on behalf of the maker."
                                                                                           attorney requests                                                                                                                              6/26/07- Valerie Whitaker to re-submit request to DCSS Legal for recommendations/advisement.
                                                                                                                                                                                                                                          4/12/07- Awaiting response from DCSS Legal.
                                                                                                                                                                                                                                          3/22/07- Valerie Whitaker to review with DCSS Legal. Response and Business Procedure to be
                                                                                                                                                                                                                                          discussed and determined after DCSS Legal review.
                                                                                                                                                                                                                                          3/14/07- Response/Business Procedure for this scenario to be discussed with the State at the next
Remain Open with                                                                                                                                                                                                                          Business Rule Meeting.
No Update of Rule
12/16/09
                    104                              CSC-EHD              032207-001       Contact received        2007.03.22      2007.07.31    Can the SP EHD discuss payment information with a participants designee (ie              12/16/09- Business Rule to remain open with update of approved procedure as follows:
                                                                                           from party other than                                 attorney, legal guardian, appointee)? If so, with what level of permission from the      Response remains valid as originally written. SP EHD discussion of participant payment
                                                                                           the case participant                                  participant is required: written or verbal?                                              information with designee upon written permission is in alignment with both DCSS and LCSA
                                                                                                                                                                                                                                          call center/call handling policy. See also XREF Business Rule #105.
                                                                                                                                                                                                                                          7/31/07- Per approval received by Valerie Whiatker from DCSS Legal- "Yes. Written permission
                                                                                                                                                                                                                                          would be best, but in the alternative as in the case of a conference call, verbal permission is
                                                                                                                                                                                                                                          sufficient."
                                                                                                                                                                                                                                          6/26/07- Valerie Whitaker to re-submit request to DCSS Legal for recommendations/advisement.
                                                                                                                                                                                                                                           4/12/07- Awaiting response from DCSS Legal.
                                                                                                                                                                                                                                          3/22/07- Valerie Whitaker to review with DCSS Legal. Response and Business Procedure to be
Remain Open with                                                                                                                                                                                                                          discussed and determined after DCSS Legal review.
Update of Rule
12/16/09
                    105                              CSC-EHD              032207-002       Contact received        2007.03.22      2007.03.22    Will the SP CSC-EHD discuss payment information with a participants spouse if the   12/16/09- Business Rule to remain open with update of approved procedure as follows:
                                                                                           from party other than                                 participant first gives verbal permission and then turns the call over to the spouse?
                                                                                                                                                                                                                                     Response remains valid as originally written however see XREF Business Rule #104 for
                                                                                           the case participant                                                                                                                      greater detail.
Remain Open with                                                                                                                                                                                                                     3/22/07- The SP CSC EHD will not discuss payment information with a participants spouse if the
Update of Rule                                                                                                                                                                                                                       participant first gives verbal permission and then turns the call over to the spouse as although
12/16/09                                                                                                                                                                                                                             verbal permission was given, the spouse is not an actual case particpant.
                    106                              CSC-EHD              032207-003       Contact received        2007.03.22      2007.07.31    Will the SP EHD discuss payment information with a NCP and CP at the same time if 12/16/09- Business Rule to remain open with no update of approved (original) procedure.
                                                                                           from both NCP and                                     the participants have contacted the SDU together via conference call?               7/31/07- Per approval received by Valerie Whiatker from DCSS Legal- "Yes. By virtue of both being
                                                                                           CP as part of same                                                                                                                        on the phone they have implicitly agreed to the free flow of information. It would be a good practice
                                                                                           call                                                                                                                                      to remind them at the beginning of the call and ask if they understand that in the course of the
                                                                                                                                                                                                                                     discussion confidential information may be disclosed. If they have any concerns, the call should be
                                                                                                                                                                                                                                     conducted separately. The SP EHD should check first to make sure there is no Family Violence
Remain Open with
                                                                                                                                                                                                                                     Indicator on the case."
No Update of Rule
                                                                                                                                                                                                                                     6/26/07- Valerie Whitaker to re-submit request to DCSS Legal for recommendations/advisement.
12/16/09
                                                                                                                                                                                                                                     4/12/07- Awaiting response from DCSS Legal.
                    107                              Ops-Outreach         032207-004       Notice Requiring        2007.03.22      2007.06.25    How will the SP process Notice Requiring Payment of Support Via EFT letter returned 12/16/09- Business Rule to remain open with no update of approved (original) procedure.
                                                                                           Payment of Support                                    to the CA SDU by the USPS due to an invalid address?                                6/25/07- Confirmation provided to DCSS that the SP will not resend the Notice Requiring Payment
                                                                                           Via EFT- returned to                                                                                                                      of Support Via EFT letters as additional notice(s) will be sent to the employer as part of continued
                                                                                           the CA SDU from                                                                                                                           mandatory electronic remitter outreach.
                                                                                           USPS                                                                                                                                      4/12/07- Clarification requested from the State as to if the SP will re-send the notice if it was
Remain Open with
                                                                                                                                                                                                                                     returned by the USPS with a new employer mailing addres.
No Update of Rule
                                                                                                                                                                                                                                     3/22/07- The SP will process Notice Requiring Payment of Support Via EFT letters returned to the
12/16/09
                                                                                                                                                                                                                                     SDU by the USPS due to an invalid address as follows: As EDD provided the employer data used to
                    108                              CSC-EHD              032707-001       Customer contact-       2007.03.27      2007.07.31    Can the SP EHD decline calls from customers who have a documented pattern of        12/16/09- Business Rule to remain open with update of approved procedure as follows:
                                                                                           harrassment of SDU                                    staff harrassment?                                                                  Response remains valid as originally written. However, examples of harrassment include
                                                                                           CSC-EHD staff                                                                                                                             multiple (within same business date) calls where participant becomes
                                                                                                                                                                                                                                     continually/increasingly verbally abusive or threatening and customer service cannot be
                                                                                                                                                                                                                                     provided. The SP EHD adheres to call scripting for abusive and threatening calls prior to
                                                                                                                                                                                                                                     termination of call. Note- DCSS Contact Center has confirmed SP Business Rule is in
Remain Open with                                                                                                                                                                                                                     alignment with their current policy regarding abusive or threatening calls.
Update of Rule                                                                                                                                                                                                                       07/31/07- Approval received from Steven Matranga however DCSS SDU Ops requests definition of
12/16/09                                                                                                                                                                                                                             staff harrassment and clarification as to number of calls received from participant prior to call
                                                                                                                                                                                                                                     decline occurs.



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                                                                                                                                SDU BUSINESS PROCEDURES
  2009 Review
     Status         No.      Priority       V1/V2       SDU Function     Reference No.           Topic            Date Opened     Date Closed                                         Description
                    109                              Ops                051807-001       Automated Payment        2007.05.18      2007.07.31    Upon a remitter initiated request received via the SDU EHD, can the SP refund             2/3/10 Business Rule on hold for SP review.
                                                                                         System- remitter                                       Automated Payment System direct withhdrawal payments if the request is receieved          12/16/09- Business Rule to remain open pending review/response by SP confirming current
                                                                                         electronic payment                                     within the daily payment processing window (cutoff at 3:00pm PST)?                        Automated Payment System direct withhdrawal payment refund process.
Remain Open with                                                                         refund                                                                                                                                           07/31/07- Approval received from Steven Matranga
Action Item                                                                                                                                                                                                                               06/26/07- Valerie Whitaker to review with Steven Matranga for recommendation/advisement.
Identified                                                                                                                                                                                                                                06/22/07- The SP can initiate a refund of an Automated Payment System direct withhdrawal
12/16/09                                                                                                                                                                                                                                  payment requested by a remitter if the request is received prior to the 3:00pm PST payment
                    110                              Ops- Non IV-D      062207-001       Non IV-D CSE case        2007.06.22      2007.07.31    Should the SP open two separate Non IV-D cases within CSE when FL-191s (2                 12/16/09- Business Rule to remain open with no update of approved (original) procedure.
                                                                                         creation by receipt of                                 totally) are received for the same participants but lists two distinct court orders and   07/31/07- Approval received from Steven Matranga
Remain Open with                                                                         multiple FL-191s for                                   child support obligation amounts?                                                         06/26/07- Valerie Whitaker to review with Steven Matranga for recommendation/advisement.
No Update of Rule                                                                        same participants                                                                                                                                06/22/07-The SP should open one Non IV-D case (only) within CSE if multiple FL-191s are received
12/16/09                                                                                                                                                                                                                                  for the same participants but lists two distinct court orders and child support obligations. The SP
                    111                              Ops- Non IV-D      062207-002       New Non IV-D CSE         2007.06.22      2007.07.31    Should the SP open a new Non IV-D case within CSE when an additional FL-191 is            12/16/09- Business Rule to remain open source update of approved Non IV-D procedure.
                                                                                                                                                                                                                                          should use the FL-191 received first as the with nodocument to open the (original) case in CSE and
                                                                                         case creation by                                       received for the same participants but the CP and NCP role is reversed from the           07/31/07- Approval recevied from Steven Matranga 06/26/07- Valerie Whitaker to review with
                                                                                         receipt of additional                                  original FL-191 used to create the existing CSE Non IV-D case?                            Steven Matranga for recommendation/advisement.
                                                                                         FL-191 for same                                                                                                                                  06/22/07-The SP should open a new Non IV-D case within CSE if an additional FL-191 is recevied
                                                                                         participants with                                                                                                                                for the same participants and reverses the role of CP and NCP as current CSE functionality does
Remain Open with                                                                         child support role                                                                                                                               not allow for updating of a participant role within a case.The Non IV-D Data Entry Team will notify
No Update of Rule                                                                        reversed                                                                                                                                         the CFW-D Team (by email) of the new Non IV-D case creation for their review of possible case
12/16/09                                                                                                                                                                                                                                  closure of the existing case.
                    112                              Ops- Non IV-D      062207-003       FL-191 missing           2007.06.22      2007.07.31    Can the SP send a FL-191 Missing Information Letter to a party's attorney if listed       12/16/09- Business Rule to remain open with no update of approved (original) procedure.
                                                                                         information- attorney                                  within the FL-191 for missing information as needed?                                      7/31/07- Approval received by Valerie Whiatker from DCSS Legal. "Yes. The SP can send a FL-191
Remain Open with                                                                         contact by letter                                                                                                                                Missing Information Letter to a party's attorney if listed within the FL-191 for missing information as
No Update of Rule                                                                                                                                                                                                                         needed."
12/16/09                                                                                                                                                                                                                                  06/26/07- Valerie Whitaker to receive recommendation/advisement from DCSS Legal
                                                     Ops- Non IV-D      062207-004       FL-191 missing           2007.06.22      2007.07.31    Should the SP send a FL-191 Missing Information Letter to a party for the other           06/22/07-Response to be discussed at 6/25/07 Business Procedure Meeting
                    113                                                                                                                                                                                                                   12/16/09- Business Rule to remain open with no update of approved (original) procedure.
                                                                                         information- request                                   participants information? The FL-191 states the party is not required to submit           7/31/07- Approval received by Valerie Whiatker from DCSS Legal. "Yes. The SP can/should send a
                                                                                         for other parties                                      information for the other person associated with the court action.                        FL-191 Missing Information Letter to a party for the other participant's information."
                                                                                         information                                                                                                                                      06/26/07- Valerie Whitaker to receive recommendation/advisement from DCSS Legal
                                                                                                                                                                                                                                          06/22/07-Response to be discussed at 6/25/07 Business Procedure Meeting




Remain Open with
No Update of Rule
12/16/09
                    114                              OPS- Collections   081507-001       CP IV-D Direct Pay       2007.08.15      2007.10.25    Will the SP process CP IV-D direct payments (paid by check) if endorsed by the CP         12/16/09- Business Rule to remain open with no update of approved (original) procedure.
                                                                                                                                                and forwarded to the SDU by a LCSA?                                                       10/25/07- Approval received from Valerie Whitaker
                                                                                                                                                                                                                                          08/15/07- The SP will process a IV-D CP direct payment (paid by check) if endorsed by the CP and
Remain Open with                                                                                                                                                                                                                          forwarded to the SDU by a LCSA .
No Update of Rule
12/16/09
                    115                              Ops- Non IV-D      081507-002       Non IV-D Data Entry      2007.08.15      2007.10.25    Will the SP add arrears to a CSE Non IV-D case record, as part of Non IV-D data           12/16/09- Business Rule to remain open with no update of approved (original) procedure.
                                                                                                                                                entry, if the source document (either FL-195 or FL-191) contains an arrears amount?       10/25/07- Approval received from Valerie Whitaker
                                                                                                                                                                                                                                          08/15/07- The SP should not add arrears to a CSE Non IV-D case record, as part of Non IV-D data
Remain Open with                                                                                                                                                                                                                          entry, if the source document (either FL-195 or FL-191) contains an arrears amount. DCSS Non IV-
No Update of Rule                                                                                                                                                                                                                         D case management does not include maintaining an on-going arrears balance or tracking of
12/16/09                                                                                                                                                                                                                                  financials; therefore adding arrears to a CSE Non IV-D case record is not applicable.
                    116                              Ops- Non IV-D      091007-001       Non IV-D Data Entry      2007.09.10      2007.10.25    With CSE now being the Non IV-D system of record for data entry of Non IV-D FL-           1/6/10 - Business Rule to remain open with no update of approved (original) procedure.
                                                                                                                                                191s, should the SP enter FL-191 court order information into CSE if child support is     12/17/07- Clarification received from DCSS as follows: if child support is reserved or set at zero and
                                                                                                                                                set at zero or reserved? Note- refer to Business Procedures Matrix item number            NCP/CP roles are provided in FL-191: SP is to open (1) Non IV-D case in CSE with appropriate
Remain Open with                                                                                                                                050201-027 for baseline/initial State response provided during period Non IV-D data       (named) parties as NCP and CP. If no NCP/CP roles are provided in FL-191: SP is to open (1) Non
No Update of Rule                                                                                                                               entry occurred within interim database.                                                   IV-D case in CSE using using Petitioner name as CP detail and Respondent name as NCP detail.
01/06/10                                                                                                                                                                                                                                  12/14/07- Business Rule being re-opened for confirmation of original procedure (reference item
                                                                                                                                                                                                                                          #050201-027). If child support is reserved or set at zero and the parties role(s) are not listed within
                    117                              EHD                102207-001       EHD- Fraud Inquiries     2007.10.22      2007.10.25    When the SP EHD receives child support payment fraud inquiries from Law                   12/16/09- Business Rule to remain open with no update of approved (original) procedure.
                                                                                         from Law                                               Enforcement Agencies, how will the inquiry be referred to DCSS SDU Ops?                   10/25/2007- The SP EHD will refer all child support payment fraud inquiries received from Law
                                                                                         Enforcement                                                                                                                                      Enforcement Agencies to DCSS SDU Ops by ONYX ticket to the attention of Patrick Silva or other
                                                                                         Agencies                                                                                                                                         Lead if Patrick Silva is absent.
Remain Open with                                                                                                                                                                                                                          10/22/07- Response to be discussed at 10/25/07 Business Procedure Meeting
No Update of Rule
12/16/09




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                                                                                                                                SDU BUSINESS PROCEDURES
  2009 Review
     Status           No.    Priority       V1/V2       SDU Function       Reference No.          Topic           Date Opened      Date Closed                                          Description
                    118                              Ops- Non IV-D        071026-001       Non IV-D Data Entry 2007.10.26       2009.02.27       Should the SP open a Non IV-D case in CSE, off of FL receipt (191 or 195), when an            1/20/10 - Business Rule Updated with the following from CFW-D team - the SP should open a
                                                                                                                                                 open IV-D case in CSE contains the same participant or court order information?               Non IV-D case if the participants on the IV Case are the same but with different roles. If the
                                                                                                                                                                                                                                               participants are the same and have the same roles as the IV-D case the SP should not open a
                                                                                                                                                                                                                                               new Non- IVD case , however the SP should forward these to the CFW-D for review.
                                                                                                                                                                                                                                               2/27/09- With the approval and closure of Business Rule #131, this request meets closure. The SP
                                                                                                                                                                                                                                               continues to work with the DCSS CFW Team for advisement concerning Non IV-D case opening.
                                                                                                                                                                                                                                               10/03/08- The SP is now working directly with Meredith Ford/DCSS Non IV-D Operations in
                                                                                                                                                                                                                                               developing and implementating a procedures for various case opening scenarios.
                                                                                                                                                                                                                                               08/28/08- Continuing to await response to open item #131.
                                                                                                                                                                                                                                               06/20/08- Awaiting response to item #131. This Business Rule request to remain open pending
                                                                                                                                                                                                                                               response received.
                                                                                                                                                                                                                                               4/14/08- Specific scenario pertaining to Title 19/Non IV-A (open) cases now added to Business
                                                                                                                                                                                                                                               Procedures Matrix. Refer to item #131
                                                                                                                                                                                                                                               1/30/08- Valerie Whitaker to contact Jennifer Roussel, Maria Brice to contact Sabrina Clark, for
                                                                                                                                                                                                                                               status of scenario development.
                                                                                                                                                                                                                                               12/7/07- Response/business procedure pending SP/DCSS on-going development of specific
Remain Open with                                                                                                                                                                                                                               scenarios pertaining to opening of CSE Non IV-D case if same participants or same court order
Update to Rule                                                                                                                                                                                                                                 exists on open IV-D case
1/20/10                                                                                                                                                                                                                                        10/26/07- Response to be discussed at 11/08/07 Business Procedure Meeting
                    119                              OPS- Collections     071101-001       Under encoded      2007.11.01        2007.12.07       If under encoding of an item has occurred and DCSS Accounting has issued/ remitted            12/16/09- Business Rule to remain open pending review/response by DCSS Accounting
                                                                                           items- DCSS                                           a supplemental check to the SDU, if the payment source is to be the same as the               confirming current supplemental check payment source inclusion process.
Remain Open with                                                                           Supplemental Check                                    original collection- a) who (what entity is responsible for providing) will confirm/provide   12/07/07- DCSS Accounting or DCSS SDU Ops will be the responsible entity to provide/confirm the
Action Item                                                                                Data                                                  the original payment source data and b) where will it be located (on the check or back        original payment source for supplemental checks remitted off of under encoded items. The original
Identified                                                                                                                                       up documentation)                                                                             payment source provided by DCSS will be located on the supplemental check (itself). The SP is to
12/16/09                                                                                                                                                                                                                                       process the supplemental check utilizing the original payment source provided by DCSS.
                      120                            Ops- Non IV-D           071214-001    Non IV-D Data Entry     2007.12.14       2007.12.17   Should the SP open (2) separate Non IV-D cases in CSE, off of FL-191 receipt, when            1/6/10 - Business Rule to remain open with no update of approved (original) procedure.
                                                                                                                                                 both the CP and NCP are ordered to pay child support?                                         12/17/07- Approval received from Valerie Whitaker
                                                                                                                                                                                                                                               12/14/07- The SP should open (2) separate Non IV-D cases in CSE if a FL-91 orders both the NCP
                                                                                                                                                                                                                                               and CP to pay child support. Within each Non IV-D CSE case, CP and NCP roles will be reversed to
                                                                                                                                                                                                                                               reflect their status as payor of support. 01/06/10 Resolution: Yes, the SP should open two searate
Remain Open with
                                                                                                                                                                                                                                               cases. If only one FL 195 is received the SP will update CSE for the FL 195 received. No historical
No Update of Rule
                                                                                                                                                                                                                                               analysis will be completed by the SP to reconcile any duplicate case issues. 01/06/10 Resolution:
01/06/10
                                                                                                                                                                                                                                               Yes, the SP should open two separate cases. If only one FL 195 is received the SP will update
                      121                            Ops- Non IV-D           071214-002    Non IV-D Data Entry     2007.12.14       2007.12.17   How should the SP process a FL-191 when it does not contain either a court case               1/6/10 - Business Rule to remain open with no update of approved (original) procedure.
                                                                                                                                                 number or child support amount?                                                               12/17/07- If the SP receives a FL-191 that does not contain either a court case number or reference
                                                                                                                                                                                                                                               to child support amount: If endosed (filed with a CA Superior Court)- the SP is to refer the FL191 to
                                                                                                                                                                                                                                               DCSS SDU Oversight Team for review and contact with the appropriate court (Note- with referral to
                                                                                                                                                                                                                                               DCSS include specific reason FL-191 is being referred). If not endorsed - SP is follow current FL-
                                                                                                                                                                                                                                               191 storage and shredding procedures with no Non IV-D case opening in CSE as the source
                                                                                                                                                                                                                                               document does not represent a valid CA court order.
                                                                                                                                                                                                                                               12/14/07- Response to be discussed at 12/17/07 Business Procedure Meeting. 01/06/10
Remain Open with                                                                                                                                                                                                                               Resolution: Yes, the SP should open two separate cases. If only one FL 195 is received the SP will
No Update of Rule                                                                                                                                                                                                                              update CSE for the FL 195 received. No historical analysis will be completed by the SP to reconcile
01/06/10                                                                                                                                                                                                                                       any duplicate case issues. 01/06/10 Open, active item.
                      122                            Ops- Non IV-D           071214-003    Non IV-D Data Entry     2007.12.14       2007.12.17   How should the SP process a FL-191 when it does not reference NCP (payor of child             1/6/10 - Business Rule to remain open with no update of approved (original) procedure. 12/17/07-
                                                                                                                                                 support) or CP (payee of child support) information?                                          Approval received from Valerie Whitaker
                                                                                                                                                                                                                                               12/14/07- If a FL-191 does not reference NCP (payor of child support) or CP (payee of child support)
                                                                                                                                                                                                                                               information, the SP will open a Non IV-D case in CSE using Petitioner name as CP detail and
                                                                                                                                                                                                                                               Respondent name as NCP detail. 01/06/10 Confirmed as current process.
Remain Open with
No Update of Rule
01/06/10
                      123                            Ops- Non IV-D           071214-004    Non IV-D Data Entry     2007.12.14       2007.12.17   What should the SP do when a FL-195 does not contain CP (or NCP) contact                      1/6/10 - Business Rule to remain open with no update of approved (original) procedure.
                                                                                                                                                 information (including address) and the submitting employer refuses to provide it?            12/17/07- Approval received from Valerie Whitaker 12/14/07- If a FL-195 does not contain CP (or
                                                                                                                                                                                                                                               NCP) contact information (including address) and the submitting employer refuses to provide it, the
                                                                                                                                                                                                                                               SP will refer the employer to DCSS SDU Oversight Team by routing of a FL-195 copy for review and
                                                                                                                                                                                                                                               contact (Note- with referral to DCSS include specific reason FL-195 is being referred). If the DCSS
                                                                                                                                                                                                                                               SDU Oversight Team is successful in garnering employer compliance and contact information is
                                                                                                                                                                                                                                               provided, it will be routed to the SP for entry into the CSE Non IV-D case. 01/06/10 If the SP
                                                                                                                                                                                                                                               receives documentation without complete information, the SP will contact the employer. In the
                                                                                                                                                                                                                                               event the SP is unable to obtain the needed contact information, the FL 195 will be provided to
Remain Open with                                                                                                                                                                                                                               DCSS SDU Operations including any relevant information.
No Update of Rule
01/06/10
                      124                            Ops- Non IV-D           071214-005    Non IV-D Data Entry     2007.12.14       2007.12.17   How should the SP process a FL-191 or FL-195 (single source document) when it      1/20/10 - Business Rule to remain open with no update of approved (original) procedure.
                                                                                                                                                 contains multiple court case numbers?                                              12/17/07- If the SP receives a FL-191 or FL-195 that contains multiple court case numbers, the SP
                                                                                                                                                                                                                                    is to refer the source document to DCSS SDU Oversight Team for review and contact with the
                                                                                                                                                                                                                                    appropriate court for clarification of correct court case number (Note- with referral to DCSS include
Remain Open with                                                                                                                                                                                                                    specific reason the FL-191/195 is being referred).
No Update of Rule                                                                                                                                                                                                                   12/14/07- Response to be discussed at 12/17/07 Business Procedure Meeting. 01/06/10 Item
01/20/10                                                                                                                                                                                                                            remains open, process is current.
                      125                            Ops- Disbursements   080122-001       Returned                2008.01.22       2008.01.30   Should the SP perform update of a (CP) participant address in CSE when the address 2/3/10 Business Rule to remain open SP review of the SOW - the SOW does not indicate CP it
                                                                                           Disbursements- CSE                                    returned by the United States Posal Service (USPS) is an international address     states that the 'SP shall update in CSE ALL address...'
                                                                                           address updates                                       (outside of the United States)?                                                     1/20/10 - Business Rule to remain open pending review/response by SP to review SOW to
                                                                                                                                                                                                                                    see if it states Payee or CP address. 01/30/08- If the SP receives a return disbursement from the
Remain Open with                                                                                                                                                                                                                    USPS indicating an international address, update of the CP participant address in CSE is to be
action item                                                                                                                                                                                                                         performed using standard procedures.
assigned 1/20/10                                                                                                                                                                                                                    01/22/08- Response to be discussed at 1/23/08 Business Procedure Meeting

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                                                                                                                              SDU BUSINESS PROCEDURES
  2009 Review
     Status         No.      Priority       V1/V2       SDU Function    Reference No.           Topic           Date Opened     Date Closed                                        Description
                    126                              EHD               080122-002       Direct deposit          2008.01.22      2008.01.30    How should the SP process a request for direct deposit cancellation when received        1/20/10 - Business Rule to remain open with no update of approved (original) procedure
                                                                                        processing- power of                                  from a 3rd party with power of attorney (ie Support Kids) on file?                       01/31/08- If the SP receives a request for direct deposit cancellation from a 3rd party with power of
                                                                                        attorney requests for                                                                                                                          attorney (POA is on file with the SDU and active), the SP is to cancel direct deposit using standard
                                                                                        cancellation                                                                                                                                   procedures.
                                                                                                                                                                                                                                       01/22/08- Response to be discussed at 1/23/08 Business Procedure Meeting




Remain Open with
No Update of Rule
1/20/10
                    127                              EHD               080122-004       Direct deposit          2008.01.22      2008.01.30    If direct deposit was established using 3rd party/power of attorney bank account         1/20/10 - Business Rule to remain open with no update of approved (original) procedure
                                                                                        processing- change                                    information and the 3rd party relationship has ended (ie CP case with Support Kids       01/30/08- If direct deposit was established using 3rd party/power of attorney (POA) bank account
                                                                                        in 3rd party/power of                                 closed) who is responsible for the cancellation of the direct deposit/advisement to or   information and the 3rd party relationship has ended, CPs contacting the SDU EHD directly for
                                                                                        attorney                                              from the CP?                                                                             cancellation of direct deposit are to be referred to their 3rd party/POA to request they (the 3rd party)
                                                                                                                                                                                                                                       initiate the cancellation as they are bank account owner. In addition, 3rd party/POA must submit
                                                                                                                                                                                                                                       documentation providing evidence POA on file has ended.
                                                                                                                                                                                                                                       01/22/08- Response to be discussed at 1/23/08 Business Procedure Meeting




Remain Open with
No Update of Rule
1/20/10
                    128                              EHD               080122-003       Direct deposit          2008.01.22      2009.03.17    Other than the SP (who is responsible for data entry of paper direct deposit             1/20/10 - Retired/archived as not applicable to SDU Business Rule process
                                                                                        processing-                                           application forms), what other child support program entities (such as DCSS or           03/17/09- Per meeting held with DCSS SDU Operations and CCSAS BP Team, due to CSE
                                                                                        authorized entities                                   LCSAs) are authorized to perform manual cancellation of direct deposit (in CSE)?         functionality LCSA and DCSS personnel, via access levels/system rights, have the ability to perform
                                                                                        performing                                                                                                                                     direct deposit account updates (enrollment and cancellation). Therefore, it is not possible to limit
                                                                                        cancellation                                                                                                                                   this functionality to SP staff exclusively.                                   10/03/08- DCSS, via
                                                                                                                                                                                                                                       Valerie Whitaker, to send additional inquiry to the CCSAS BP Team for review/advisement as
                                                                                                                                                                                                                                       response not yet received.
                                                                                                                                                                                                                                        08/28/08- DCSS, via Valerie Whitaker, to send additional inquiry to the CCSAS BP Team for
                                                                                                                                                                                                                                       review/advisement as response not yet received.
                                                                                                                                                                                                                                        06/20/08- DCSS, via Valerie Whitaker, to send additional inquiry to the CCSAS BP Team for
                                                                                                                                                                                                                                       review/advisement as response not yet received.                                  4/14/08- Valerie
                                                                                                                                                                                                                                       Whitaker to send follow up request to CCSAS Business Problems Team as response not yet
                                                                                                                                                                                                                                       received.
                                                                                                                                                                                                                                       01/30/08- DCSS, via Valerie Whitaker, to contact the CCSAS Business Problems Team to confirm
                                                                                                                                                                                                                                       no other child support program entities (other than the SP) are authorized to perform manual
                                                                                                                                                                                                                                       cancellation of direct deposit in CSE.
Retired/Archived
                                                                                                                                                                                                                                        01/22/08- Response to be discussed at 1/23/08 Business Procedure Meeting.
1/20/10
                    129                              Exceptions        080321-001       Non IV-D payments       2008.03.21      2008.06.20    2/3/10 Business Rule question has been updated to better reflect SP's question.          1/20/10 - Business Rule to remain open with action item assigned to SP to get clarification or
                                                                                        remitted by NCP                                       How should the SP process a 'regular' payment for a Non IV-D case both prior             reword the rule.
                                                                                                                                              to and post deposit? & How should the SP process a Non IV-D payment                      06/20/2008- Per advisment received from the CCSAS BP Team, the SP should reject Non IV-D
                                                                                                                                              remitted by a self-employed individual both prior to and post deposit?                   NCP self remitted payments from collections processing if identified/confirmed as not being
                                                                                                                                              How should the SP process Non IV-D payments when remitted by a NCP (directly-            employer wage withheld. Utilizing rejected (unprocessed) payment procedures, the SP should return
                                                                                                                                              not remitted by an employer through wage withholding)?                                   the item to the Non IV-D NCP.
                                                                                                                                                                                                                                       4/14/08- DCSS, via Valerie Whitaker, to contact the CFW-D Team for advisement as they are the
                                                                                                                                                                                                                                       State level entity responsible for Non IV-D refund payments. (2) possible scenarios for processing of
                                                                                                                                                                                                                                       (self) NCP remitted Non IV-D payments: SDU reject from processing or CSE suspense of item with
                                                                                                                                                                                                                                       refund to remitter.
Remain Open with                                                                                                                                                                                                                       03/21/08- Response to be discussed at 04/14/08 Business Procedure Meeting.
action item
assigned 1/20/10
                    130                              Ops- Non IV-D     080410-001       Retention of IV-D       2008.04.10      2008.06.20    Can the SP destroy, via secure shredding, source documents (FL-191 or FL-195)            1/20/10 - Business Rule to remain open with no update of approved (original) procedure
                                                                                        source documents                                      when determined/confirmed as being IV-D?                                                 06/20/08- Per advisement received from DCSS Policy, the SP can destroy, via secure shredding,
                                                                                                                                                                                                                                       source documents (FL-191 or FL195) when determined/confirmed they are IV-D.
                                                                                                                                                                                                                                       04/14/08- DCSS, via Valerie Whitaker, to contact Policy and Legal Units for review/advisement.
                                                                                                                                                                                                                                        04/10/08- Response to be discussed at 04/14/08 Business Procedure Meeting.




Remain Open with
No Update of Rule
1/20/10




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                                                                                                                            SDU BUSINESS PROCEDURES
  2009 Review
     Status         No.      Priority       V1/V2       SDU Function    Reference No.          Topic          Date Opened     Date Closed                                       Description
                    131                              Ops- Non IV-D     080410-001       Non IV-D CSE case     2008.04.10      2008.11.13    Should the SP open a Non IV-D case in CSE, off of FL receipt (191 or 195), when an    1/20/10 - Business Rules to remain open with update - after review with CFW-D team it is
                                                                                        creation when Title                                 open Title 19/Non IV-A case in CSE contains the same participant or court order       determined that the SP staff can open a Non IV-D case when there is an existing IVD T19 case
                                                                                        19/Non IV-A case                                    information? NOTE- this business rule request is a refinement of (open status) item   open.
                                                                                        open for same                                       #118                                                                                  11/13/08- If the SP Non IV-D Team confirms a Title 19/Non IV-A case is open in CSE for the same
                                                                                        participants                                                                                                                              participants/court order, the SP will send the Source Document (FL) to the State CFW-D Unit via
                                                                                                                                                                                                                                  inter-office mail. The State CFW-D Unit will analyze and determine whether or not a Non IV-D case
                                                                                                                                                                                                                                  should be created.
                                                                                                                                                                                                                                  If this process is required on an escalated or time-sensitive case, then the SP Non IV-D Team will
                                                                                                                                                                                                                                  contact the State CFW-D Unit @ 916-845-7747 to arrange to fax the document.
                                                                                                                                                                                                                                  10/03/08- The SP is now working directly with Meredith Ford/DCSS Non IV-D Operations in
                                                                                                                                                                                                                                  developing and implementating a procedure specific to this scenario. 08/28/08- Response from
                                                                                                                                                                                                                                  DCSS Policy and Legal Units not yet received. Request made of the SP to provide count of FLs
                                                                                                                                                                                                                                  meeting the Title 19/Non IV-A case scenario awaiting processing (if any) pending
                                                                                                                                                                                                                                  response/Business Rule recommendation.
                                                                                                                                                                                                                                  06/20/08- DCSS, via Valerie Whitaker, to send additional inquiry to Policy and Legal Units for
                                                                                                                                                                                                                                  review/advisement as response not yet received.
                                                                                                                                                                                                                                  04/14/08- DCSS, via Valerie Whitaker, to contact Policy and Legal Units for review/advisement.
                                                                                                                                                                                                                                  04/10/08- Response to be discussed at 04/14/08 Business Procedure Meeting.
Retired/Archived
1/20/10
                    132                              Ops- Exceptions   080820-001       Interstate Payment    2008.08.20                    How should the SP process an Interstate Payment when remitted with multiple CA        2/3/10 Business Rule to remain open with the following update from CCSAS Business
                                                                                        processing-                                         (CCSAS) Case Numbers for the same NCP? Reference- the SP is required to capture       Problems Team - when the SP receives an interstate payment with multiple CA case Numbers
                                                                                        additional data                                     the CA (CCSAS) Case Number as an additional data element for Interstate Payments      for the same NCP, the SP should create a separate logical collection for each case that the
                                                                                        element capture                                     if provided by the remitter and identifiable.                                         physical collection represtents.
                                                                                                                                                                                                                                  1/27/10 - Business Rule to remain open with an action item assigned to CCSAS Business
                                                                                                                                                                                                                                  Problems team to provide answer.
                                                                                                                                                                                                                                  7/23/09- DCSS, via Valerie Whitaker, to send additional inquiry to the CCSAS BP Team for
                                                                                                                                                                                                                                  review/advisement as response not yet received.
                                                                                                                                                                                                                                  4/21/09- Response now received from DCSS (via Kathie LaLonde) advising SP should capture one
                                                                                                                                                                                                                                  of the multiple CCSAS Case Numbers provided by the Interstate remitter. Response included
                                                                                                                                                                                                                                  advisement that within CSE manual allocation holds will need to be placed in order to ensure the
                                                                                                                                                                                                                                  payment does not allocate to (only) the CCSAS Case Number captured/passed by the SP.
                                                                                                                                                                                                                                  However, within response it is not clear which DCSS entity will be placing manual allocation holds
                                                                                                                                                                                                                                  or if there is communication required. Valerie Whitaker to seek clarification of CSE/DCSS aspect of
                                                                                                                                                                                                                                  processing. Mutually agreed to keep business rule open until this clarification is received.
Remain open with                                                                                                                                                                                                                  2/27/09- DCSS, via Valerie Whitaker, to send additional inquiry to the CCSAS BP Team for
update to rule                                                                                                                                                                                                                    review/advisement as response not yet received.
2/3/10                                                                                                                                                                                                                            10/03/08- DCSS, via Valerie Whitaker, to send additional inquiry to the CCSAS BP Team for
                    133                              Ops- Exceptions   080820-003       Exceptions Queue 2-   2008.08.20      2008.08.28    When the SP is presented a DEROG/rejected item in Q2 to generate the appropriate      review/advisement as response not yet received. updates to the original rule.
                                                                                                                                                                                                                                  1/20/10 - Business Rule to remain open with no
                                                                                        DEROG/rejected                                      correspondence for unprocessed payment return (to the remitter), we verify the        08/20/08- The SP will provide DEROG items that cannot be returned to the remitter via USPS due
                                                                                        (unprocessed)                                       correct address. What should the SP do in the situation we need to generate a         to an invalid address to the DCSS SDU Operations Team for exceptions mail processing.
                                                                                        payments                                            DEROG letter to mail out, and we have no usable return address (or an incomplete
                                                                                                                                            address) on the source documents?



Remain Open with
No Update of Rule
1/20/10
                    134                              Ops- General      081001-001       Collections- SDU      2008.10.01      2008.10.03    Can the SP process SDU issued (via the disbursement process) checks when              1/20/10 - Business Rule to remain open with no update to the original rule.
                                                                                        issued checks (via                                  forwarded by a participant at the instruction of a LCSA/DCSS for collections          10/03/08- If the SP receives an un-endorsed SDU issued (via the disbursement process) check
                                                                                        disbursement                                        processing if the check is not endorsed?                                              forwarded by a participant at the instruction of a LCSA/DCSS, the SP is to provide the item to the
                                                                                        process)                                                                                                                                  DCSS SDU Ops Team for review and resolution. The SP is not to process these items.
                                                                                                                                                                                                                                  10/01/08- Response to be discussed at 10/03/08 Business Procedure Meeting.




Remain Open with
No Update of Rule
1/20/10
                    134                              Ops- Non IV-D     080820-004       Non IV-D Data Entry   2008.08.20       200.08.28    Should the SP add NCP employer information when initiating a Non IV-D case in         1/20/10 - Business Rule to remain open with an update - if correspondence is attached and
                                                                                                                                            CSE, off of FL-191 receipt, when the Wage Assignment box is checked as served?        has supporting doc - the financial instrument is processed without endorsement.
                                                                                                                                                                                                                                  08/20/08- If employer information is contained within a FL-191 and the "Wage Assignment" box is
                                                                                                                                                                                                                                  indicated, the SP will enter NCP employer information as part of the Non IV-D CSE case initiation.




Remain Open with
No Update of Rule
1/20/10




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                                                                                                                                   SDU BUSINESS PROCEDURES
  2009 Review
     Status         No.      Priority       V1/V2       SDU Function        Reference No.           Topic            Date Opened     Date Closed                                        Description
                    135                              Ops- General          081001-002       Participant harm due     2008.10.01      2009.03.17    How (method), to which DCSS entity, and within what timeframe should the SP report 1/20/10 Business Rule to remain open with no updates to the original rule.
                                                                                            to SP error, issue, or                                 confirmation of participant financial harm due to SDU error, issue or incident? NOTE- 03/17/09- Per meeting held with DCSS SDU Ops and CCSAS BP Team, participant financial harm
                                                                                            incident                                               Need uniform definition of participant financial harm.                                 is defined as child support monies disbursed to an incorrect participant or incorrect bank account.
                                                                                                                                                                                                                                          With participant financial harm defined, the following process it be utilized by the SP to advise
                                                                                                                                                                                                                                          DCSS should harm occur; Upon SP notification/confirmation of participant financial harm
                                                                                                                                                                                                                                          (regardless of point of input, ie EHD, Escalations, Program Management) the SP is to send an email
                                                                                                                                                                                                                                          to the CCSAS BP Team with a CC to Valerie Whitaker, providing participant information and a
                                                                                                                                                                                                                                          description of the issue (causing the harm). The SP is to send the email advisement as soon as
                                                                                                                                                                                                                                          participant financial harm is determined. Examples of participant financial harm caused by SDU
                                                                                                                                                                                                                                          (SP) error include the establishment of an incorrect direct deposit or EPC account via data entry. If
                                                                                                                                                                                                                                          the participant financial harm is associated with direct deposit or EPC as disbursement method, the
Remain Open with                                                                                                                                                                                                                          SP is to initiate an ACH reversal if feasible.
No Update of Rule                                                                                                                                                                                                                         10/03/08- DCSS, via Valerie Whitaker, to contact the CCSAS BP Team for review/advisement.
1/20/10                                                                                                                                                                                                                                   10/01/08- Response to be discussed at 10/03/08 Business Procedure Meeting.
                    136                              Ops- Exceptions       081218-001       SP remitter contact      2008.12.18      2009.05.19                        rd                                                                 1/20/10 Business Rule to remain open with no updates to the original rule.
                                                                                                                                                   When processing 3 Party payments received from Payroll Providers on behalf of
                                                                                            information capture                                    employers, which entities remitter contact information is to be captured by the SP and 5/19/09- Per direction of SP Program Director, item closed out from Business Procedures process
                                                                                                                                                   passed to DCSS (via the Received Collection File)? Specifically, should the SP         as no DCSS advisement received. SP will capture and pass remitter contact information specific to
                                                                                                                                                   capture and pass remitter contact information specific to the Payroll Provider or      employers when remitted by a 3rd party payroll provider. Procedures developed for specific
                                                                                                                                                   employer? Note- 3rd Party payments can contain both employer and Payroll Provider scenarios regarding payments remitted by 3rd party payroll providers.
                                                                                                                                                   contact information.                                                                   4/21/09- To date, response not yet received from either Robert Jones or the CCSAS BP Team.
                                                                                                                                                                                                                                          Valerie Whitaker to forward business rule request to Kathie LaLonde a point of escalation in order to
                                                                                                                                                                                                                                          expedite response and approval.
                                                                                                                                                                                                                                          2/27/09- DCSS, via Valerie Whitaker to contact CCSAS BP Team and Robert Jones for
Remain Open with                                                                                                                                                                                                                          review/advisement.
No Update of Rule                                                                                                                                                                                                                         12/18/08- Response to be discussed at next Business Procedure Meeting.
1/27/10
                    137                              Ops- Exceptions       081218-002       SP remitter contact      2008.12.18      2009.04.06    If a payment is received without remitter contact information or the remitter contact   1/27/10 - Business Rule to remain open with no updates to the original rule.
                                                                                            information capture                                    information is illegible; can the SP note that the information was not captured and     04/06/09- Per DCSS SDU Operations and the CCSAS BP Team, the SP can utilize the codes NI
                                                                                                                                                   passed (via the Received Collection File) due to these factors using specific codes?    (Not Included) and NL (Not Legible) when processing a payment that does not include or has
                                                                                                                                                   NI= Not Included, NL= Not Legible                                                       unreadable remitter contact information. As a standard, these codes will be entered in the Address
                                                                                                                                                                                                                                           Line One field as part of SP Exceptions Team Queue 1 processing. The codes will be viewable to
                                                                                                                                                                                                                                           DCSS/LCSAs by accessing the payment (financial instrument) image in the Collections Web
                                                                                                                                                                                                                                           Archive (CE).
                                                                                                                                                                                                                                           2/27/09- DCSS, via Valerie Whitaker to contact CCSAS BP Team and Robert Jones for
Remain Open with
                                                                                                                                                                                                                                           review/advisement.
No Update of Rule                                                                                                                                                                                                                          12/18/08- Response to be discussed at next Business Procedure Meeting.
1/27/10
                    138                              Ops-                     090105-001    SP processing of         2009.01.05      2009.03.18    How should the SP process payments received where the financial instrument              1/20/10 Business Rule to be archived as it is superceeded by rule #147.
                                                     Reconciliation/Mail                    financial instruments                                  (check) does not have a MICR line present?                                              3/18/09- 01/05/09- Based upon direction received from Robert Jones and the CCSAS BP Team, if
                                                     Room                                   missing MICR line                                                                                                                              the SP receives a payment containing a financial instrument that is missing MICR line information;
                                                                                            detail                                                                                                                                         the SP will image the payment (for audit and research purposes/so the appropriate reject reason
                                                                                                                                                                                                                                           code will display with the rejected item in the CE) and then reject the item from complete processing
                                                                                                                                                                                                                                           (deposit of the item). The rejected item will be provided to DCSS SDU Operations with an
                                                                                                                                                                                                                                           advisement that the item is missing MICR detail.
                                                                                                                                                                                                                                           2/27/09- DCSS, via Valerie Whitaker to contact CCSAS BP Team and Robert Jones for
                                                                                                                                                                                                                                           review/advisement.
                                                                                                                                                                                                                                           01/05/09- If the SP receives a payment containing a financial instrument that is missing MICR line
Retired/Archived                                                                                                                                                                                                                           information; the payment will be rejected from processing (not deposited) and returned to the
1/20/10                                                                                                                                                                                                                                    remitter with a letter of explanation (utilizing DCSS 0068- Notice of Unprocessed Payment).
(superceded by #
147)
                    139                              Ops                   090317-001       Collections              2009.03.17      2009.03.17    Can the SP process a bonded promissory note as a valid child support payment            1/27/10 Business Rule to remain open with no updates to the rule.
                                                                                            processing- bonded                                     (collection)?                                                                           3/18/09- Per email received by the SP (via Sabrina Clark) from DCSS Legal (Maria DeAngelis) and
                                                                                            promissory notes                                                                                                                               DCSS SDU Operations (Valerie Whitaker), the cannot process a bonded promissory note as a valid
Remain Open with                                                                                                                                                                                                                           child support payment (collection). Bonded promissory notes cannot be accepted.
No Update of Rule
1/27/10
                    140                              EHD/Outreach          090403-001       FL-191 processing-       2009.04.03      2009.08.19    When processing FL-191 forms as part of Non IV-D case creation, should the SP set 1/27/10 Business Rule to remain open with no updates to the rule.
                                                                                            family violence                                        the CSE Family Violence Indicator (FVI) when family violence has been addressed on 8/19/09- Per DCSS SDU Operations (Valerie Whitaker) and the Non IV-D Operations Team (Terri
                                                                                            indicator                                              the form?                                                                              LaGrassa); the SP is to set the CSE Family Violence Indicator (FVI) to "pending" when family
                                                                                                                                                                                                                                          violence has been indicated on a FL-191 processed as part of Non IV-D case creation. Doing so
Remain Open with                                                                                                                                                                                                                          creates/generates a Family Violence Questionnaire for (victim) completion. DCSS requests upon
No Update of Rule                                                                                                                                                                                                                         SP setting the CSE FVI to "pending", the SP contacts one of the two following Non IV-D FVI
1/27/10                                                                                                                                                                                                                                   Coordinators to provide FVI Non IV-D participant information: Julian Murillo at 916.845.6983 or
                    141                              Ops- Reconciliation   090403-002       Rejected payments-       2009.04.03                    If a financial instrument rejected from complete (not deposited) processing is missing 2/3/10 Business Rule to remail open with the following update from SDU Ops - The SP should
                                                                                            financial instrument                                   an address for mail return to the remitter, what address (from what source) should the use the address on the Financial Instrument to return rejected payments, if no address on the
                                                                                            missing remitter                                       SP use to return the (rejected) payment?                                               Financial Instruction the the SP will deliver, with all accompanying correspondence, to the
                                                                                            address                                                                                                                                       SDU OPS staff along with the transmittal log for rejected checks for SDU OPs to resolve.
                                                                                                                                                                                                                                          1/27/10 Business rule to remain open with action item assigned to DCSS Ops for clarificaiton
                                                                                                                                                                                                                                          7/23/09- DCSS, via Valerie Whitaker, to send inquiry to the NSF Unit, Accounting Unit, and CFW-
Remain Open with                                                                                                                                                                                                                          Ds (attention Martin Wilkins) for review/advisement as response not yet received from CCSAS BP
updates to the                                                                                                                                                                                                                            Team.
rule as of 2/3/10                                                                                                                                                                                                                         4/21/09- DCSS, via Valerie Whitaker to contact CCSAS BP Team and Kathie LaLonde for




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                                                                                                                               SDU BUSINESS PROCEDURES
  2009 Review
     Status          No.     Priority       V1/V2       SDU Function    Reference No.          Topic             Date Opened     Date Closed                                        Description
                     142                             Ops- Exceptions   090403-001       NCP self employed        2009.07.15                    What payment source should be captured and passed to CSE for payments remitted     2/3/10 Business Rule to remain open with the following update per CCSAS Business
                                                                                        payments                                               by a self employed NCP? Note- Per requirement, payments received via employer      Problems (Ana) SP should default to "reg' pay source if payment is for IV-D. See BR # 129 for
                                                                                                                                               wage withholding are captured as payment source WTH. NCP self-remitted payments    Non IV-D case.
                                                                                                                                               (not remitted via employer wage withholding) are captured as payment source REG.   1/27/10 Business Rule to remain open with action item assigned to CCSAS Business
Remain Open with                                                                                                                                                                                                                  Problems team for clarification.
update to the rule                                                                                                                                                                                                                7/23/09- DCSS, via Valerie Whitaker to contact CCSAS BP Team and Robert Jones for
2/3/10                                                                                                                                                                                                                            review/advisement as a priority request.
                     143                                                                                                                       2/2/10 Update to Business Rule to read - What payment source should be             2/3/10 Business Rule to remain open with update from CCSAS Business Problems team - the
                                                                                                                                               captured and passed by the SP when processing out-of-state checks sent to us SP is to use payment source of 'INT' when processing an payment from another jurisdiction
                                                                                        Out of State                                           from that state’s unemployment agency?                                             for unemployment.
Remain Open with                                                                        Unemployment                                           What payment source should be captured and passed by the SP when processing out- 1/27/10 Business Rule to remain open with action item assigned to SP to provide clarification
action item                                                                             Benefit Intercept                                      of-state unemployment benefit intercept payments not associated with an interstate on current process or re-word Business. 10/28/09- Response to be discussed at the next
assigned 1/27/10                                     Ops- Exceptions   091028-001       Payments                 2009.10.28                    case? INT or UIB?                                                                  Business Procedures Meeting.
                     144                                                                                                                                                                                                                2/3/10 Business Rule to remain open with the following update from SDU Ops - the SP should
                                                                                                                                                                                                                                        process all negotiable financial instruments where the payee is either DCSS, LCSAa, CA SDU.
                                                                                                                                                                                                                                        If negotiable FI are made payable to another comapny, agency (other than listed) or an
                                                                                                                                                                                                                                        individual, the SP shall follow current procedures to except them from processing and
                                                                                        Financial                                                                                                                                       forward to SDU Ops Exception Analysis Unit for resolution.
Remain Open with                                                                        Instruments-                                           What is the current accepable list of payees to be utilized by the SP in processing      1/27/10 Business Rule to remain open with action item assigned to SP and DCSS Ops for
update to the rule                                                                      Acceptable List of                                     (collections) financial instruments to completion (inclusion in the Received Collections clarification on current procedure.
2/3/10                                               Ops-Collections   091028-002       Payees                   2009.10.28                    File- RCF) and bank deposit?                                                             10/28/09- Response to be discussed at the next Business Procedures Meeting.
                     145                                                                                                                                                                                                            2/3/10 Business Rule to remain open with update to rule from SDU Ops - When the SP a
                                                                                                                                                                                                                                    money order with a missing payee information - the SP will process those payments through
                                                                                                                                                                                                                                    the collection stream and reject it so that it can be given to the SDU Ops Exception unit for
                                                                                                                                                                                                                                    resolution.
                                                                                                                                                                                                                                    1/27/10 Business Rule to remain open with action item assigned to DCSS Ops and SP for
                                                                                                                                                                                                                                    update on current procedure. Currently the SP cannot deposit an item with a missing payee
                                                                                                                                                                                                                                    or signature.
Remain Open with                                                                                                                               Should the SP process a blank money order (as a received financial instrument)       12/14/09- The SP will process a blank money order received during intra-day collections processing
update to rule                                                                          Money Order                                            during intra-day collections processing to completion (into bank deposit)? Note- a   to completion (into bank deposit). A blank money order is equivalent to receiving cash. As such,
2/3/10                                               Ops-Collections   091214-001       Processing               2009.12.14                    blank money order does not contain any detail other than amount.                     there is a risk in removing the item from complete collections intra-day processing.
                     146

                                                                                                                                                                                                                                    1/27/10 Business Rule to remain open with no updates to the current rule.
                                                                                                                                                                                                                                    12/30/09- The SP will not process a check missing a (payor) signature or damaged (payor)
Remain Open with                                                                                                                                                                                                                    signature) during intra-day collections processing to completion (into bank deposit).The SP is to
no change to the                                                                                                                               Should the SP process a missing (payor) signature or damaged (payor) signature       reject the item from processing and deliver the check to the DCSS SDU Operations Team
rule 1/27/10                                         Ops-Collections   091230-001       Check Processing         2009.12.30                    during intra-day collections processing to completion (into bank deposit)?           (Exceptions Analysis Unit) for review and return to the remitter via DCSS Form 0068.
                     147

                                                                                                                                                                                                                                    1/27/10 Business Rule to remain open with no updates to the current rule.
                                                                                                                                               Should the SP process a check when it contains a missing, incomplete, or damaged     12/30/09- The SP will not process a check when it contains a missing, incomplete, or damaged
Remain Open with                                                                                                                               MICR (Magnetic Ink Character Recognition containing the check routing and account    MICR line during intra-day collections processing to completion (into bank deposit). The SP is to
no changes to the                                                                                                                              number) line during intra-day collections processing to completion (into bank        reject the item from processing and deliver the check to the DCSS SDU Operations Team
rule 1/27/10                                         Ops-Collections   091230-002       Check Processing         2009.12.30                    deposit)?                                                                            (Exceptions Analysis Unit) for review and return to the remitter via DCSS Form 0068.
                     148
                                                                                                                                                                                                                                    2/3/10 Business Rule to remain open with the following update to rule from SDU Ops - When
                                                                                                                                                                                                                                    the SP has check with a missing payee information - the SP will process those payments
                                                                                                                                                                                                                                    through the collection stream and reject it so that it can be given to the SDU Ops Exception
                                                                                                                                                                                                                                    unit for resolution.
Remain Open with                                                                                                                                                                                                                     1/27/10 Business Rule to remain open with action item assigned to DCSS Ops and SP for
update to rule                                                                                                                                 Should the SP process a check when it is missing a payee (Pay To name/detail)        update on current procedure.
2/3/10                                               Ops-Collections   091230-003       Check Processing         2009.12.30                    during intra-day collections processing to completion (into bank deposit)?           12/30/09- Response to be discussed at the next Business Procedures Meeting.
                     149


                                                                                                                                                                                                                                    1/27/10 Business Rule to remain open with no updates to the current rule.
                                                                                                                                               What participant information is to be captured by the SP and passed to the Child     12/30/09- Per 10/28/09 Business Rule Review meeting held with DCSS SDU Operations, CCSAS
Remain Open with                                                                                                                               Support Enforcement (CSE) system if a financial instrument or other payment          BP Team, CFWs and the SP, if participant information differs on the financial instrument (or other
no change to the                                                                        Participant                                            document contains participant information that differs from a Child Support          documents included with the remitted payment) and a CSE generated Payment Coupon, the SP is
rule 1/27/10                                         Ops-Collections   091230-004       Identification Capture   2009.12.30                    Enforcement (CSE) system generated Payment Coupon?                                   to capture and pass participant information from the Payment Coupon (only, specifically).


                                                                                                                                                                                                                                    2/3/10 Per CCSAS Business Problems (Ana Vega) the SP should use payment source of WTH for
Remain Open with                                                                        Collections                                                                                                                                 CalPERS payments until such time when CSE is able to accept and process PERs as a payment
update to rule                                                                          Processing -                                           What payment source should the SP use when the SP receives and process CalPERS       source. This interim procedure is in effect until further notice from DCSS. If the SP selects PERs in
2/3/10               150                             Ops-Collections      100203-01     Payment Source           2010.02.03                    payments?                                                                            error the SP will not be charged an error as this is a work around due to an existing CSE defect.




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                                                   SDU BUSINESS PROCEDURES
DCSS Approval
Audrey Mozaffari




Audrey Mozaffari




Audrey Mozaffari




Audrey Mozaffari



Audrey Mozaffari




Audrey Mozaffari




Audrey Mozaffari




        d2b5c6e0-c86f-4e24-b279-9819b4600390.xls                             37 of 56
                                                     SDU BUSINESS PROCEDURES
 DCSS Approval
 Audrey Mozaffari




  Resolved per
meeting w/ L. Satter




 Audrey Mozaffari




    Larry Satter




        N/A




        N/A




 Service Provider




 Audrey Mozaffari




 Audrey Mozaffari




          d2b5c6e0-c86f-4e24-b279-9819b4600390.xls                             38 of 56
                                                   SDU BUSINESS PROCEDURES
DCSS Approval
Audrey Mozaffari




Audrey Mozaffari




Kathy LaLonde




Kathy LaLonde




Kathy LaLonde




Kathy LaLonde




Kathy LaLonde




Kathy LaLonde



Kathy LaLonde



Kathy LaLonde




        d2b5c6e0-c86f-4e24-b279-9819b4600390.xls                             39 of 56
                                                  SDU BUSINESS PROCEDURES
DCSS Approval
Kathy LaLonde




Kathy LaLonde




Kathy LaLonde




Kathy LaLonde




Kathy LaLonde




Kathy LaLonde




Kathy LaLonde




Kathy LaLonde




       d2b5c6e0-c86f-4e24-b279-9819b4600390.xls                             40 of 56
                                                  SDU BUSINESS PROCEDURES
DCSS Approval
Kathy LaLonde




Kathy LaLonde




Kathy LaLonde




Kathy LaLonde




Kathy LaLonde




Kathy LaLonde




       d2b5c6e0-c86f-4e24-b279-9819b4600390.xls                             41 of 56
                                                  SDU BUSINESS PROCEDURES
DCSS Approval
Kathy LaLonde




Kathy LaLonde



Kathy LaLonde



Kathy LaLonde




Kathy LaLonde




Kathy LaLonde




Kathy LaLonde




Kathy LaLonde




       d2b5c6e0-c86f-4e24-b279-9819b4600390.xls                             42 of 56
                                                  SDU BUSINESS PROCEDURES
DCSS Approval
Kathy LaLonde




Kathy LaLonde




Kathy LaLonde




Kathy LaLonde




Kathy LaLonde




Kathy LaLonde




Kathy LaLonde




Kathy LaLonde




       d2b5c6e0-c86f-4e24-b279-9819b4600390.xls                             43 of 56
                                                   SDU BUSINESS PROCEDURES
DCSS Approval
  Larry Satter




Audrey Mozaffari




Audrey Mozaffari




Valerie Whitaker




Valerie Whitaker




        d2b5c6e0-c86f-4e24-b279-9819b4600390.xls                             44 of 56
                                                   SDU BUSINESS PROCEDURES
DCSS Approval
Audrey Mozaffari




Audrey Mozaffari




Audrey Mozaffari




Audrey Mozaffari




Audrey Mozaffari




Audrey Mozaffari




Audrey Mozaffari




Audrey Mozaffari




        d2b5c6e0-c86f-4e24-b279-9819b4600390.xls                             45 of 56
                                                   SDU BUSINESS PROCEDURES
DCSS Approval
Valerie Whitaker




Valerie Whitaker




Valerie Whitaker




Valerie Whitaker




Valerie Whitaker




Valerie Whitaker




Valerie Whitaker



Valerie Whitaker




Valerie Whitaker




        d2b5c6e0-c86f-4e24-b279-9819b4600390.xls                             46 of 56
                                                   SDU BUSINESS PROCEDURES
DCSS Approval
Valerie Whitaker




Valerie Whitaker




Valerie Whitaker




Valerie Whitaker




Valerie Whitaker




Valerie Whitaker




        d2b5c6e0-c86f-4e24-b279-9819b4600390.xls                             47 of 56
                                                      SDU BUSINESS PROCEDURES
  DCSS Approval
  Valerie Whitaker




  Valerie Whitaker




  Valerie Whitaker




No approval/ closed
as not an oustanding
business rule




  Valerie Whitaker




  Valerie Whitaker




  Valerie Whitaker




           d2b5c6e0-c86f-4e24-b279-9819b4600390.xls                             48 of 56
                                                     SDU BUSINESS PROCEDURES
  DCSS Approval
 Valerie Whitaker




  Valerie Whitaker




  Valerie Whitaker




Valerie Whitaker and
 Steven Matranga




Valerie Whitaker and
 Steven Matranga




        N/A




          d2b5c6e0-c86f-4e24-b279-9819b4600390.xls                             49 of 56
                                                     SDU BUSINESS PROCEDURES
  DCSS Approval
  Valerie Whitaker




  Valerie Whitaker




Valerie Whitaker and
 Steven Matranga




Valerie Whitaker and
 Steven Matranga




  Valerie Whitaker




Valerie Whitaker and
 Steven Matranga




  Valerie Whitaker




Valerie Whitaker and
 Steven Matranga




          d2b5c6e0-c86f-4e24-b279-9819b4600390.xls                             50 of 56
                                                     SDU BUSINESS PROCEDURES
  DCSS Approval
Valerie Whitaker and
 Steven Matranga




Valerie Whitaker and
 Steven Matranga




Valerie Whitaker and
 Steven Matranga




Valerie Whitaker and
 Steven Matranga




Valerie Whitaker and
 Steven Matranga




  Valerie Whitaker




  Valerie Whitaker




  Valerie Whitaker




  Valerie Whitaker




          d2b5c6e0-c86f-4e24-b279-9819b4600390.xls                             51 of 56
                                                      SDU BUSINESS PROCEDURES
  DCSS Approval
Valerie Whitaker




Valerie Whitaker




  Valerie Whitaker




  Valerie Whitaker




  Valerie Whitaker




  Valerie Whitaker




  Valerie Whitaker




   kathy LaLonde




           d2b5c6e0-c86f-4e24-b279-9819b4600390.xls                             52 of 56
                                                     SDU BUSINESS PROCEDURES
  DCSS Approval
  Valerie Whitaker




  Valerie Whitaker




Valerie Whitaker/Ana
        Vega




 Valerie Whitaker/
 CCSAS BP Team




      Valerie
  Whitaker/DCSS
      Policy




          d2b5c6e0-c86f-4e24-b279-9819b4600390.xls                             53 of 56
                                                     SDU BUSINESS PROCEDURES
  DCSS Approval
Meredith Ford/Martin
      Wilkins




  Valerie Whitaker




  Valerie Whitaker




  Valerie Whitaker




          d2b5c6e0-c86f-4e24-b279-9819b4600390.xls                             54 of 56
                                                      SDU BUSINESS PROCEDURES
  DCSS Approval
Valerie Whitaker/Ana
        Vega




         N/A




Valerie Whitaker/Ana
        Vega




Valerie Whitaker/Ana
        Vega




      Valerie
   Whitaker/Maria
    DeAngelis




Valerie Whitaker/Terri
      LaGrassa




           d2b5c6e0-c86f-4e24-b279-9819b4600390.xls                             55 of 56
                                                   SDU BUSINESS PROCEDURES
DCSS Approval




CCSAS Business
Problems/Valerie
   Whitaker




        d2b5c6e0-c86f-4e24-b279-9819b4600390.xls                             56 of 56

				
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