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Program Impacts - Malcolm Baldrige National Quality Award.ppt

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					      Baldrige National Quality Program   2009




    Baldrige
National Quality
   Program

             Program Impacts
                 Baldrige National Quality Program   2009

Baldrige Ranks Among Best
Leadership Programs
   Recognized by Leadership Excellence
    magazine in 2007
   Placed in top-ten government/leadership
    programs
   Based on survey responses, interviews,
    and site visits
   Ranked on seven criteria
                    Baldrige National Quality Program   2009



Program Impact

   Program participants
   State, regional, and local Baldrige-based
    programs
   International interest
                   Baldrige National Quality Program   2009


Program Participants

   75 Award recipients (79 Awards)
   1,308 Baldrige Award applications
   More than 5,075 trained Examiners
   Widespread participation
   Private-sector contributions provide
    over 90 percent of Program support
                  Baldrige National Quality Program   2009



Award Recipients’ Contributions
   Increase competitiveness of U.S.
    organizations
   Give presentations to all sectors
   Give presentations at The Quest for
    Excellence® and the regional
    conferences
   Influence customers/suppliers
   Host seminars and workshops
   Write articles
                  Baldrige National Quality Program   2009



Award Recipients’ Results

The 2008 Award recipients report
dramatic results from their investment
in performance excellence.
                Baldrige National Quality Program   2009
Cargill Corn Milling North America:
Leadership and Customer Focus
              Baldrige National Quality Program   2009

Poudre Valley Health System:
Customer-Focused and Financial Outcomes
                                   Baldrige National Quality Program        2009
                    Iredell-Statesville Schools:
                    Student Learning Outcomes
                             SAT Average


                                                                Indicates
Average SAT Score




                                                              Improvement




                                                          9
                 Baldrige National Quality Program   2009


State, Regional, and Local
Programs
   National coverage

   A feeder system

   Leveraging the national program
                                             Baldrige National Quality Program   2009

       States with State or
       Local Award Programs




Note: Five states have more than one quality award program.
                      Baldrige National Quality Program   2009

2008 State, Regional, and Local
Program Statistics
   36 active state programs and 5 active
    local/regional programs
   Received 167 award applications*
   Trained 2,189 Examiners*
   29 recipients earned the highest-level award
    in their states*
*   Based on data from 36 states that report through the
    Alliance for Performance Excellence
                        Baldrige National Quality Program   2009
   Business Award Recipients in
   Manufacturing
– 3M Dental Products        – Cadillac Motor Car
  Division (1997)             Company (1990)
– ADAC Laboratories         – Cargill Corn Milling North
  (1996)                      America (2008)
– Armstrong Building        – Clarke American
  Products Operations         Checks, Inc. (2001)
  (1995)                    – Corning
– AT&T Transmission           Telecommunications
  Systems Business Unit       Products Division (1995)
  (1992)                    – Dana Corporation—
– The Bama Companies,         Spicer Driveshaft
  Inc. (2004)                 Division (2000)
– Boeing Airlift & Tanker   – Eastman Chemical
  Programs (1998)             Company (1993)
                            – IBM Rochester (1990)
                          Baldrige National Quality Program   2009

  Business Award Recipients in
  Manufacturing
– KARLEE Company,               – STMicroelectronics—
  Inc. (2000)                     Region Americas (1999)
– Medrad, Inc. (2003)           – Sunny Fresh Foods, Inc.
                                  (2005)
– Milliken & Company
  (1989)                        – Texas Instruments
                                  Defense Systems &
– Motorola CGISS                  Electronics Group (1992)
  (2002)
                                – Westinghouse
– Motorola, Inc. (1988)           Commercial Nuclear
– Solar Turbines Inc.             Fuel Division (1988)
  (1998)                        – Xerox Corp. Business
– Solectron Corporation           Products & Systems
  (1991 and 1997)                 (1989)
                                – Zytec Corporation (1991)
                          Baldrige National Quality Program   2009

    Business Award Recipients in
    Service
– AT&T Consumer                      – Federal Express
  Communications Services              Corporation (1990)
  (1994)                             – GTE Directories
– AT&T Universal Card                  Corporation (1994)
  Services (1992)                    – Merrill Lynch Credit
– BI (1999)                            Corporation (1997)
– Boeing Aerospace Support           – Operations Management
  (2003)                               International, Inc. (2000)
– Caterpillar Financial Services     – Premier Inc. (2006)
  Corp. U.S. (2003)                  – The Ritz-Carlton Hotel
– Dana Commercial Credit               Company, L.L.C. (1992
  Corporation (1996)                   and 1999)
– DynMcDermott Petroleum             – Xerox Business Services
  Operations (2005)                    (1997)
                                Baldrige National Quality Program   2009

    Business Award Recipients in
    Small Business
– Ames Rubber Corporation (1993)           – Park Place Lexus (2005)
– Branch-Smith Printing Division           – PRO-TEC Coating Company
  (2002)                                     (2007)
– Custom Research Inc. (1996)              – Stoner, Inc. (2003)
– Globe Metallurgical Inc. (1988)          – Sunny Fresh Foods (1999)
– Granite Rock Company (1992)              – Texas Nameplate Co., Inc.
                                             (1998 & 2004)
– Los Alamos National Bank (2000)
                                           – Trident Precision
– Marlow Industries, Inc. (1991)
                                             Manufacturing, Inc. (1996)
– MESA Products, Inc. (2006)
                                           – Wainwright Industries, Inc.
– Pal’s Sudden Service (2001)                (1994)
                                           – Wallace Co., Inc. (1990)
                        Baldrige National Quality Program   2009



 Education Award Recipients
– Chugach School District (2001)
– Community Consolidated School
  District 15 (2003)
– Iredell–Statesville Schools (2008)
– Jenks Public Schools (2005)
– Kenneth W. Monfort College of
  Business (2004)
– Pearl River School District (2001)
– Richland College (2005)
– University of Wisconsin–Stout (2001)
                         Baldrige National Quality Program   2009



    Health Care Award Recipients
– Baptist Hospital, Inc. (2003)
– Bronson Methodist Hospital (2005)
– Mercy Health System (2007)
– North Mississippi Medical Center (2006)
– Poudre Valley Health System (2008)
– Robert Wood Johnson University Hospital
  Hamilton (2004)
– Saint Luke’s Hospital of Kansas City (2003)
– Sharp HealthCare (2007)
– SSM Health Care (2002)
                Baldrige National Quality Program   2009


Nonprofit Award Recipients

   City of Coral Springs (2007)
   U.S. Army Armament Research,
    Development and Engineering Center
    (ARDEC; 2007)
                      Baldrige National Quality Program   2009


    Resources for More Information

   Most Baldrige National Quality Program
    (BNQP) documents are available both in
    printed form and on the BNQP Web site.

   To obtain these documents, call
    (301) 975-2036, send e-mail to
    baldrige@nist.gov, or visit the Web site
    www.nist.gov/baldrige.

				
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