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					           Unit 1 Introduction And Greeting
I. COMMUNICATION FOCUS (1)
  Greetings and Introducing
   1) Introducing yourself
            How to introduce yourself?

      Introducing                       Responses
* My name’s (name) and I’m     * Welcome. How may I help
  with ABC Company.              you?
* Hello, I’m (name) with ABC   * Nice to meet you.
 Company.                      * How do you do?


                                        Next
                 Introducing another person

        Introducing                           Responses
* I’d like to introduce you to      * Pleased to meet you. My
 (name) with ABC Company.             name’s (name) and I’m with
                                      Teo Hong.
* This is my associate (name)       * It’s a pleasure meeting you.
  with Thai Gypsum.                   I’m with (company’s name).
                    Asking other questions

   Asking about job/company                   Responses

* What is your job at ABC             * I’m a salesperson.
  Company?
* What does your company sell?        * We sell health care
                                        products.
                 Asking other questions


   Asking about job/company                Responses
* What does your company           * We manufacture mobile
  manufacture?                       phones.
* How long has your company been   * We have been doing
  in business?                       business in Bangkok for
                                     25 years.
            Asking for More Information

1) Asking about school/subject

           Asking                         Responses

* What do you do?                  * I’m a student.


                                             continue
           Asking                   Responses
* What school do you go to?   * I go to Assumption
                               University in Bangkok.
* What are you studying?      * I study Business/
                                Engineering/Nursing/
                                Tourism.
                             Asking about job

            Asking                              Responses
* What do you do?                       * I’m an engineer.
* What company do you work for?         * I work for Citibank.
                                        * I’m a secretary/ an
* What is your job there?
                                          engineer.
                                        * I’m in Human Resources/
                                          Sales and Marketing/
                                          Production Department.
Example Conversation

    My name’s James Bond.   How do you do? I’m Lisa
                            Songsuwan.




                                            Next
                              John, This is my associate,
                              James, with Thai Gypsum.
It’s a pleasure meeting you
I’m with ABC Company.
                                               Pleased to meet you.




                                                       Next
                        How do you do?
Pleased to meet you.                     I’d like to introduce
My name’s Songsak and                    you to Mr. Tabechi
I’m with                                 with Toyota Motors.
Advance Insurance.




                                                    Next
II. COMMUNICATION FOCUS (2)
    Receiving Visitors
    1) Most common greetings

    Time of Day+          Male/Female+    Greeting
* Good morning/            Sir/Mr………..   * May I help you?
 afternoon/ evening.       Ma’am/Miss/   * What can I do for
                           Mrs………..        you?
                                         * Can I be of any help
                                           to you?
2) Responses from visitors
* I’m/ My name’s…………………from………………….. .
* I’m/ My name’s…………… . I’m with ………Company.
* I’d like to see Mr. Smith regarding/ concerning/ about our new
  product.
* I have an appointment with Mr. Smith.
* Can I see Mr. Smith in the purchasing department?
3) Responses from person receiving the visitors
* Please have a seat. I’ll let him/ her know you are here.
* Just a moment please.
* Would you please wait for a few minutes, ma’am/ sir?
* Please take a seat. I will see if he/she is available.
* Please come this way.
* Please follow me.                                 Continue next page
* I’ll take you to his/her office.
* Please take the elevator (lift) to the second floor. Mr./Mrs./Miss
  Smith’s office is through the door and on the right/left.
Example                       Please have a seat and
                              I’ll let Mr. Kamron
  Hello. My name’s John       know you are here.
  Cork from Florida. I have
  an appointment to see Mr.
  Kamron.
 Pastimes and interests
 The country/city he/she is in
 The country/city where he/she is from
 Here are some useful expressions
 Talking about weather
        How do you find the weather here?
        How was the weather in Manila when you left?
 Talking about travel/trip

        How was your flight?
        Is this your first trip to our head office/Rayong/Thailand?
        Have you travelled a lot?
        Have you been to Indonesia/Hanoi/………..?
 Talking about interest

         What do you do in your free time?
         Do you play any sports/golf?
 Talking about job and company
         How do you feel about your work?
         Have you been in business long?
         Have you been in many fairs/conferences in your job?
 Talking about country/ city/ event

    What do you think of Thailand/ Bangkok/ Phuket?
    What do you think of the conference/ seminar/ workshop/
       presentation/ trade fair?
    Would you like me to show you around?
Example:
                               My name’s Panadda Niratchai. Nice
   Hello, my name’s Peter      to meet you. How was your trip to
   Chang. I’m with Singapore   Bangkok?
   Textiles.

It was a short one and it                Good. What do you think
was pleasant.                            about this fair? Do you
                                         find anything interesting?

 Oh, I think it’s one of the
 biggest fairs.
                    Unit 2 Telephoning
I. COMMUNICATION FOCUS (1)
    Telephone Manners
         Face – to – face
                                    Conversation on – the phone
          conversation
* I want to speak to …………         * Hello, could I speak to
                                    ……….. , please?

* He isn’t here.                  * I’m afraid he isn’t in the office
                                    at the moment.
         Face – to – face
                                   Conversation on – the phone
          conversation
* When will he arrive?          * Can / Could you tell me when
                                  he’ll be back?

* I don’t know?                 * I’m afraid I don’t know.

* OK. Please tell him for me.   * Could I leave a message for
                                  him? (Could I leave him a
                                  message?)
          Face – to – face
                                       Conversation on - the phone
           conversation
* What’s your name?                  * Who’s Calling? (, please)?
* I’m………………                          * This is ………
* What do you want me to tell him?   * May / Can I take a message?
* Tell him to call me back before    * Could you ask him to call me
  five.                                back before 5:00 o’clock (p.m.),
                                       please?
II. COMMUNICATION FOCUS (2)
    Opening a Call
   1) Identifying your company
    Krung Thai Bank, can I help you?
    Good morning/ afternoon/ evening. DTAC Phone Company.
2) Identifying yourself (the receiver)
 This is John.
 John speaking.
 John here.
3) Identifying the caller
 Who’s calling, please?
 Who’s that speaking?
 May I ask who’s calling?
 I’m sorry. I didn’t catch your name.
4) Asking for your connection
 I’d like to speak to John.
 Could you put me through to John?
 Could I have extension 222, please?
 Could I speak to someone in the English Department?
5) Asking about purpose
 Could you tell me what it’s about?
 What’s it in connection with?
6) Explaining the purpose
 I’m calling about the job advertisement in the Bangkok Post.
 The reason I’m calling is I’m interested in buying a computer.
 It’s about the advertisement in the newspaper.
 It’s in connection to the telephone bill I received.
7) Making the connection
 Hold on a moment.
 I’m putting you through.
Responses

      1) Encouraging responses
       Of course.
       Please do.
       Go ahead.
       Certainly.
2) Disappointed responses
 Oh dear.
 That’s a pity.
                    3) Positive responses
                     Good.
                     Fine.
                     That sounds great!
4) Showing understanding
 I see.
 I got that.
 I understand.
5) Neutral responses
 OK. (Okay.)
 All right.
6) Asking for clarification/ repetition
 I’m sorry. I didn’t catch that.
 Could you repeat that?
III. COMMUNICATION FOCUS (3)

   Talking on a Mobile Phone
           Caller                         Receiver
* Am I disturbing you?         * No, I’m just………..

* Is it a good time to call?   * I wasn’t doing anything
                                 particular.
                               * In fact. I’m rather busy.
                               * Well, actually I’m in a meeting.
                               * Could I call you back?
 Excuses
* Excuse me, that’s my other phone ringing. Hang on a
  moment.
* Excuse me, I’ve just got a visitor. I’ll call you back later.
Example:

   Hello John. Is it a good   Oh hello Liz. In fact, I’m
   time to call?              driving. Can I call you
                              back later?




                                              Next page
No, I’m just going to a conference.   Hi, Annie. Am I disturbing you?
What can I do for you?
         Unit 3 Leaving a message
I. COMMUNICATION FOCUS
 Leaving / Taking Messages
 1) Asking for a connection
  Hello. Can I speak to Mr. / Ms …… , please?
  Good morning. Can you put me through the Marketing Department?
  Can / Could I have extension…………. , please?
2) Excuses (saying someone is not available)
    I’m afraid he/she’s in a meeting at the moment.
                   he/she’s out of the office.
                   he/she’s not available to take your call.
                   he/she’s on vacation.
    He/She won’t be back until next Monday.
    He’s/She’s away for the week.
 I’m sorry. The line is busy/engaged. Will you hold?
 Hold on a moment, please.
 I’ll ask him/her to call you back as soon as he/she’s free.
 The line is engaged. Can I ask her to call you back?
 3) Leaving a Message                    Responding
 Can I leave a message?                * Right. I’ll give him/her your
 Can you tell him/her I called.          message …………
 I’ll call again later today.          * Right. I’ll pass on your
 Could you ask him/her to call me        message.
   back, please? My number is 02-555-
  5555
4) Taking a message
 Can I take a message?
 Would you like me to take a message?

        5) Asking for spelling
         Could you spell that / your last name , please?
         Could you spell your name / your company’s name?
         You’d better spell that, please. (informal)
6) Noting
 Let me take that down.
 Let me write that down.
 Hang on. I’ll get a pencil / pen.
7) Reassuring
 I’ll make sure he / she gets the message.
 I’ll tell him / her you called.
 I’ll get him to call you back first thing tomorrow / in the
   morning.
Example:              I’m afraid he’s in the meeting
                      at the moment. Can I take a             Hello. Can I speak
                      message?                                to Mr. Cork, please?



                                                       Could you ask him to call
 Right. I’ll pass on your message.                     me back before 5, please?
          Unit 4 Telephone Message

          II. TELEPHONE MESSAGE PADS.
Model1.       SAMPLES TELEPHONE PADS




                         Ext.


                                        Next
Next
Model 2



          :
              :
              :
Model3.




      of
      Phone   Next
 Model4

           IMPORTANT MESSAGE

For:
                                        A.M.
Date:                 Time:             P.M.

Mr./Mrs./Ms.
of
Phone
          AREA CODE     NUMBER   EXTENSION
                                               Next
TELEPHONED           PLEASE CALL
CAME TO SEE YOU      WILL CALL AGAIN
WANTS TO SEE YOU     RUSH
RETURNED YOUR CALL   SPECIAL ATTENTION




SIGNED
Hope you Are Enjoy With English