Practical Solutions to Everyday Problems by niusheng11

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									 Practical Solutions to (some)
Everyday Problems in Law Firms


    Robert Tailby BA(Hons) CMIOSH EurOSHM
                       Loss Control Specialist
    Please Note                 the fine print




    This presentation is for informational purposes only and has
    an edition date of June/July 2009. This presentation is
    necessarily general in content and intended to provide an
    overview of certain aspects of risk management in law firms.
    No liability is assumed by reason of the information this
    document contains.


    Chubb refers to the insurers of the Chubb Group of
    Insurance Companies. Coverage may not be available in all
    jurisdictions. This presentation is the property of Chubb. Any
    use of this presentations without Chubb’s prior, written
    consent is prohibited.



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    Question 1

    ● Which of the following products and services can you
      buy from the Chubb Insurance Company of Europe?

    ●   Locks
    ●   Fire extinguishers
    ●   Burglar alarms
    ●   Insurance




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    Question 1




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    Chubb Insurance

    ● Chubb Insurance Group
       ○ Over 10,000 staff
       ○ 132 offices in 30 countries – North and South America,
         Europe, Asia and Australia
       ○ Highly rated for financial strength


    ● Chubb Insurance Company of Europe
       ○   25 offices in 11 countries
       ○   Award winning claims service
       ○   Loss Control
       ○   Specialist insurance for law firms


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    Question 2

    ● Put the following in order of most to least frequent
      claim made by law firms under a Chubb a commercial
      property policy.

    Theft of IT equipment                 Fire damage

    Business interruption – denial of access to the
      building

                         Restoration of archive documents



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    Question 2

    ● Put the following in order of most to least frequent
      claim made by law firms under a Chubb a commercial
      property policy.

    1. Business interruption – denial of access to the
       building
    2. Restoration of archive documents
    3. Theft of IT equipment
    4. Fire damage




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    Denial of access




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    Restoration of archive documents




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     Restoration of archive documents




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     Theft – physical security




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     Theft – intruder alarm




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     Counting the cost

     ● Value of goods taken:
        ○ £2,500


     ● Cost of internal
       repairs:
        ○ £4,500




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     Question 3

     ● What is the top cause of fires in law firm offices insured
       by Chubb?

     ●   Arson
     ●   Electrical faults
     ●   Commercial catering equipment
     ●   Office Christmas parties




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     Question 3




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     Question 4

     ● What is the top cause of absence in law firms insured
       by Chubb?

     ●   Occupational stress
     ●   Domestic incidents
     ●   Major sporting events
     ●   Disciplinary proceedings




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     Preventing workplace stress

     ● Don’t give people more to do than they can cope with

     ● Give people a say in how they do their work

     ● Make sure people have the skills, resources and
       management support they need to do their job

     ● Deal quickly with unacceptable behaviour and
       “personality clashes”

     ● Tell people about what’s going on when things are
       changing – don’t leave it to rumour and guesswork

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     Question 5

     ● What is the most common reason for a legal secretary
       to make an Employer’s Liability claim in law firms
       insured by Chubb?

     ● Sexual harassment or bullying
     ● Scalded by hot coffee
     ● Repetitive strain injury (upper limb disorder) from PC
       use
     ● Assault after leaving the office late at night




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     Upper Limb Disorders


                    ● Prolonged periods without
                      a break

                    ● Badly adjusted chair

                    ● Unhappy working
                      atmosphere




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     Question 6

     ● What is the most common cause of injury leading to
       employer’s liability claims for law firms insured by
       Chubb?

     ●   Manual lifting and handling
     ●   Slips and trips
     ●   Assault
     ●   Faulty office equipment




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     30% of all Chubb liability claims




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     Conclusion

     ● “Top Tips” check
       sheet

     ● Questions?




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