business plan 2009 2010

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					                    BUSINESS PLAN



                       FOR THE FINANCIAL YEAR

                    01 April 2009 to 31 March 2010

Physical Address:                 Buffelsfontein Village
                                      17th Avenue
                                   PORT ELIZABETH

Postal Address:                     P O Box 15333
                                    EMERALD HILL

Tel No.:                             041 - 368 8434

Fax No.:                             041 - 368 8438

E-mail Address            

Web site:                 

Contact Person:                    Maureen Andreka

     Algoa Bay Council for the Aged (ABCA) was initiated in 1961 when a group came
     together and formed the PE Co-ordinating Council for Care of the Aged. In 1963, a
     formal organisation was registered and established. This organisation was later re-
     named Algoa Bay Council for the Aged. There has been regular growth in services
     rendered by Algoa Bay Council for the Aged over its 46 years of service. There
     was a rapid uptake in service recipients with recipients rising from around 3 000 in
     2001, peaking at a level of 5 000 in 2003 and levelling out at 4 000+ in the following
     years. 4 700 recipients were reached in 2007.

     Departmental policy states that only frail persons can be admitted to subsidised
     homes for older persons. Many of the older persons served by Algoa Bay Council
     for the Aged cannot, for a number of reasons, function independently in the com-
     munity and do not qualify for admission to subsidised frail care. They struggle to
     cope financially and physically in the broader community. The main focus of service
     rendering at Algoa Bay Council for the Aged is to provide those services that will
     enable and empower the older person of the Nelson Mandela Metro to remain ac-
     tive and independent in the community. This service is becoming increasing i mpor-
     tant due to the shrinking availability of subsidised frail care within the Metro.

     Algoa Bay Council for the Aged was unsuccessful in applying for funding of social
     work posts within the previous regime. In 1991 (pre-transformation times) Algoa
     Bay Council for the Aged successfully persuaded the then SA Council for the Aged
     to second subsidised posts they had secured for service rendering to the “Black &
     Coloured” aged community in this region. This led to the creation of the EC Council
     for the Aged who have utilised these posts since.


     1.2.1 A short history of the area
           The Nelson Mandela Metro incorporates Port Elizabeth, Uitenhage and
           Despatch. Algoa Bay Council for the Aged operates primarily in the Port
           Elizabeth area but does service the entire Metro on demand. Constitutio n-
           ally we are enabled to serve the Province of the Eastern Cape but are li m-
           ited due to financial and manpower co nstraints.
      The Nelson Mandela Metro is an attractive haven for older persons due to
      its’ mild coastal climate and this has attracted the establishment of a number
      of private retirement villages that have brought financially viable retired older
      persons to the Metro.
      During 2002, the Nelson Mandela Metropolitan Municipality finalised its goal
      of dispensing with the provision of social housing when it handed over ad-
      ministration of its housing for older persons to three welfare organisations,
      Algoa Bay Council for the Aged being one of them. In the years prior to this,
      sub-economic municipal houses and flats were systematically sold to the
      then occupants. These housing units have risen in value resulting in the
      lack of affordable rental stock for the sub-economic. The influx of students
      into the heart of the central area has also resulted in higher rentals for
      boarding facilities making boarding beyond the reach of the social pensioner.

1.2.2 Leadership/community structures
      The area has established structures within all aspects of urban life. Service
      clubs and churches take a keen interest in welfare projects of ABCA.

1.2.3 Statistics of population
      The District has the following features: Total Population = 1 005 776

           Male                                             479 830 (47,7%)
           Female                                           525 946 (52,3%)
           Africans                                         529 345 (58%)
           Coloured                                         236 160 (23,5%)
           Indians                                          11 237 (1,1%)
           White                                            166 025 (16,5%)
           0 – 4 years                                      77 228 (7,7%)
           0 – 9 years                                      165 181 (16,1%)
           0 – 14 years                                     263 240 (26,1%)
           0 – 19 years                                     369 296 (36,7%)
           15 – 35 years                                    286 902 (37,2%)
           35 – 59 years                                    286 902 (28,5%)
           Females 60+                                      48 606
           Males 65+                                        20 314
           No. of Disabled (Estimate)                       58 393 (5,8%)
           Human Development Index (HDI)                    0,66
           Persons in Poverty                               38,5%
           Poverty Gaps                                     R550 million
           Literacy Rate                                    80,3%
           HIV/AIDS Prevalence                              32,64%
           Prominent Occupation – Elementary                19,6%
           Biggest Employer – Manufacturing                 21,5%
           Unemployment Rate                                46,4%
           Not Economic Active                              39,1%
           No. of Households                                260 809
           Annual Household Income                          0 – R6 000 (30%)
           Annual Household Income                          0 – R18 000 (54,3%)
           Annual Household Income                          0 – R42 000 (73,9%)
1.2.4 Education & literacy
      No statistics are available for the target group of Algoa Bay Council for the
      Aged, namely those over the age of 65. The census only contains details of
      those under age 65.

1.2.5 Major health issues & standard of health services
      The older person can suffer from a multitude of degenerative disorders and
      generally has to access medical care at least once per month. The standard
      of service provided by the state has declined over the years with fewer ser-
      vices, medication and facilities available. Older persons are left waiting for
      surgical procedures or refused surgery and corrective procedures due to
      their age. They are unable to access the private facilities available due to
      the high costs. Clinics are under-resourced and understaffed.

1.2.6 Social problems
      Older persons experience all the social problems found within the broader
      community but have the additional problem of diminishing mobility and facul-
      ties. Algoa Bay Council for the Aged social workers deals with family vi o-
      lence, drug & alcohol abuse, neglect, and all types of social problems.

       Older persons also experience the pain of the social problems of their chi l-
       dren. Many older persons are caring for grandchildren orphaned by
       HIV/AIDS or abandoned by working parents.

       Poverty is the foremost problem since many households rely on the social
       grant of the parent to sustain the entire family. The high unemployment rate
       and the HIV/AIDS pandemic exacerbate this.

1.2.7 Environmental issues
      The older person living within most housing complexes are fortunate to enjoy
      a measure of protection from negative environmental issues. This is not the
      case at all centres and does not apply to those in the broader community.
      Frailty, both mental and physical, and poverty can result in older persons liv-
      ing in an extremely poorly kept environment, a danger to themselves and to
      neighbours and an easy target for criminals.

1.2.8 Sources of employment and levels of unemployment
      No statistics are available for the target group of Algoa Bay Council for the
      Aged, namely those over the age of 65.

1.2.9 Other sources of income
      The older persons served by Algoa Bay Council for the Aged during the
      2007/2008 year were primarily dependent on a social pension as their sole
      source of income (49%). Others, whilst still sub-economic, have additional
      income, usually a small amount of interest from capital inves tments (18%).
       A small number of older persons receive financial support from children but
       most are reluctant to ask for assistance. Some have no support system and
       many have a sense of responsibility for and support their families who have
       been devastated by HIV/AIDS, unemployment and early retrenchments.
1.2.10 Facilities available
       The Nelson Mandela Metro has a multitude of services yet the older person
       struggles to access them. They struggle with transport to reach clinic, hospi-
       tal, library, recreational and other facilities. In some instances facilities pre-
       viously available, are no longer available. Authorities closed the clinic run by
       the Provincial Hospital at one of our service centres and the local authority
       nurses no longer provide home nursing and visiting services for duties such
       as catheter changes. Clinic services are usually hampered by understaffing
       and large demands for health care.

1.2.11 Availability of other social services
       Algoa Bay Council for the Aged finds that older persons cannot readily ac-
       cess social services for problems such as alcoholism and mental illnesses.
       NGO”s in those fields see older persons as poor candidates for rehabilitation
       and so refer them to us or will not take referrals from us.

       We are aware of service centres operated by other NPO’s & Section 21
       companies in the metro. One is in close proximity to our centre in Walmer
       but our centre has reached out to take on the members from the nearby dis-
       advantaged area of Gqebera.
       Institutional care, so important for care of frail older persons, is not readiliy
       available to the sub-economic aged. Most frail care centres, even the subsi-
       dised ones, now only admit those persons able to pay their unit cost which is
       higher than the subsidy and state pension combined.

       Affordable housing is in chronic short supply since no new social housing
       complexes have been developed after 16 cottages were added to Buffels-
       fontein Village in 1986. The complex was the last developed and dates back
       to 1976. The supply has not kept up with the growing population.

       More private nursing homes are opening in the metro but only cater for the
       economic or those who will be assisted by family. Private care range in cost
       from between R3 000 to R5 000 and can be as high as R10 000.

1.2.12 Number of NGO’s & Social Welfare Programmes/Services
       The Department of Social Development regional office indicated that some
       170 organisations in this region receive subsidy. Algoa Bay Council for the
       Aged is not aware of all the programmes and services they render nor are
       we aware of those rendering services without subsidy. The Nelson Mandela
       Metro is well serviced in comparison to other areas within the Eastern Cape
       yet our statistics, particularly for housing, indicate that we are not coping with
       the existing demands for services.
       Algoa Bay Council for the Aged is a specialist welfare organisation that re n-
       ders a broad range of welfare services to older persons, particularly the indi-
       gent, in the community of the Nelson Mandela Metro.

1.2.13 Cultural & Religious activities
       Older persons tend to value their cultural and religious activities highly.
       They, as retired persons, have more time to devote to such activities and
       these activities become increasingly important at the end of a person’s life
          (particularly religion). The downside is that older persons are less tolerant of
          other cultures and religions and this creates problems that can be perceived
          as discrimination or “racist”.
          The area served by Algoa Bay Council for the Aged includes a vast majority
          of cultures (European, Western and African) and most religions as practised
          in the Eastern Cape. Algoa Bay Council for the Aged services reach a broad
          spectrum of cultures and religions. Facilities are geared to the western
          standard, as is the case with most public facilities.

   1.2.14 Community strengths & assets
          The Nelson Mandela Metro has a “Policy for Older Persons”. This is i n-
          tended to ensure that older persons in the Metro have access to facilities.
          This is a positive move and an indication that the Metro is intent on caring for
          its’ older persons and this should encourage the community to adopt the
          same principles. However, the responsible department within the metro
          seems too severely understaffed to make much progress!

   1.2.15 Dominant community values/support systems/co-operation & partnerships
          The community has a caring value system. There are established support
          systems in place for the NGO sector, namely the Eastern Cape NGO Coali-
          tion and the Nelson Mandela District Welfare, Social Services & Develop-
          ment Forum (in place of Subsidised Welfare Organisations Forum). Other
          structures also operate in the Metro and there has been a tendency of in-
          creased co-operation.

          The Phakamisa Gqebera Partnership was a good example of what could be
          achieved when there is co-operation amongst NPOs’. Sadly, due to the staff-
          ing crises within the NGO sector and funding problems, this partnership was
          disbanded in August 2007. Algoa Bay Council for the Aged was a founder
          member and active participant in the partnership. Algoa Bay Council for the
          Aged is a member of the South African Association of Homes for the Aged
          yet the newly re-established local branch is inactive.

   Algoa Bay Council for the Aged must work towards ensuring that the rights of the
   older person in the Metro are protected. It must gear its services to comply with the
   Older Persons Act 13 of 2006 and the regulations pertaining to the Act. ABCA will
   not render Residential Facilities as defined by the Act.
   1.3.1 (a) Older Persons need an Enabling and Supportive Environment
         ABCA must ensure that its services take place in an environment where it is
         recognised that older persons have a right to dignity, respect, family & com-
         munity care and support. Older Persons must have their self-worth recog-
         nised and promoted. The older person must have the right to participate in
         all ABCA services. ABCA services must be based on a one stop service
         approach. ABCA must work in collaboration with other service providers in
         the sector.
         (b) Older Persons need Community-based Care & Support Services
         Older persons have a right to remain in the community and residence of their
         choice for as long as possible. ABCA must render prevention and promotion
         programmes and home based care to support and enable this.

         Older persons on social grants cannot afford the cost of commercial urban
         housing. Some service recipients identified by our organisation cannot cope
         without a supportive environment due to mental illness or disability and as
         such, have special needs as they cannot cope independently within their
         own homes and require sheltered housing.

         An ongoing demand exists for assisted living facilities as many older persons
         and those with psychiatric disabilities are mostly isolated by the community
         and their families and can only function optimally within such environments.
         No other housing facility, apart from our Cuylerholme Rooms, is in existence
         in this area that offers affordable accommodation to rehabilitated psychiatric
         patients. The demand for assisted living facilities for psychiatric patients is
         on the increase. Furthermore, the demand for low-cost affordable housing,
         which caters for the needs of older persons is also on the increase. The ra-
         tionalisation of frail care and housing facilities in this region continues to add
         to the crisis.

         The majority of older persons served by ABCA live on a limited income and
         access to affordable and nutritious meals is important to enable their conti n-
         ued independence and good health.

         (c) Older Person must be protected against Abuse or Victimisation
         ABCA social workers must be skilled in knowing how to identify abuse of an
         older person and react speedily to investigate reports of abuse and do eve-
         rything possible to ensure the protection of the older person.

   1.3.2 Identification of Needs of the community
         The needs of older persons have been identified by national research and
         years of one-on-one contact between our social workers a nd older persons.

   1.4.1 Target Group- those ABCA is actively involved with.
            Older persons who live in the community of NMMM.
            Buffelsfontein Village and Cuylerholme Rooms residents
            Silver Stars (Schauderville), Cuylerholme (Central) & Eleanor Murray
             (Walmer) Service Centre members
            Sanctuary Cottages
            Busy Hands Service Centre (Schauderville)
            Zizamele Golden Age Group (Gqebera)
            Home help/Home Care beneficiaries & Home carers
            Samaech Service Centre (Korsten)
         Other stakeholders - (those that ABCA actively networks with)
                  NMD Social Services Forum
                  South African Association of Homes for the Aged
                  ECNGO Coalition.
                  Department of Social Development
                  Mental Health and other NPO’s
                  Department of Health, Justice, Labour, Sport & Recreation
                  SAPS
                  Schools/Educational facilities
                  Health institutions
                  Human Rights Commission
                  Faith based organisations
                  Political parties
                  Commercial industry
                  NMMM
                  Trust companies and funders
                  Alzheimer’s SA
                  Service Clubs (Rotary, Lions, TocH, Union Jewish Women)
                  Churches (St John’s Baptist Anglican Church)


  2.1 Intervention Logic
  Algoa Bay Council for the Aged will split the Intervention Plan (Logframe) into two parts to
  accommodate the present funding method of the Department of Social Developme nt.
  The first Intervention Plan will focus on the provision of services via the Social Work posts
  subsidy which presently funds x 3 social work posts. Included in the services of social
  work is work performed by an unsubsidized social auxiliary worker. This post requires
  subsidy and additional posts could improve the service delivery of ABCA.

  The second Intervention Plan will focus on the provision of service centres of which x 3
  are individually funded by the Department of Social Development. These are the:

  Cuylerholme Service Centre,
  Eleanor Murray Service Centre &
  Sini Offerman (now called Silver Stars) Service Ce ntre

  It is to be noted that there are several overlapping areas of service and that the social
  workers play a large role in the provision of services within the service centres. It is for
  this reason that a separate request will be submitted to recognise their managerial role
  within the organisation for recognition of improved post funding.
        The provision of a quality services is greatly dependent on adequate funding. Any
        significant lack of support from existing donors will seriously impact on service de-
        livery and a quality product. ABCA, for this reason, employs a Fundraiser, to con-
        tinually generate income and find new sources of funding.

        The provision of services is also dependent on skilled and professional staff and
        any resignation of a senior staff member on the professional side would impact on
        service delivery if no replacement could readily be found. ABCA has embarked on
        a retention strategy and promoted the social workers within our employ. The two
        project managers are now recognised as Principle social workers and remunerated
        as such on the entry level despite subsidy being paid for field social workers.

         Algoa Bay Council for the Aged has listed “An Enabling Environment” as an objec-
         tive so special emphasis will be placed on including the target group on planning
         for services. The older persons serve on several of ABCA’s internal committees
         where they give input on service delivery. They also produce a Newsletter as a
         voice for themselves. ABCA will undertake a survey of service recipients to gauge
         their input on services for planning purposes.

       Algoa Bay Council for the Aged are the outright (non-bonded) owners of two hous-
       ing complexes; a 54-roomed assisted living facility called Cuylerholme Rooms that
       houses 56 residents and a 322-unit rental stock housing facility named Buffelsfo n-
       tein Village accommodating 390 mostly sub-economic older persons. Algoa Bay
       Council for the Aged has its own (non-bonded) head office premises on the
       grounds of Buffelsfontein Village. These premises provide office facilities for 11
       staff with storage and training/meeting facilities. All these facilities are secure and
       monitored with an armed response security contract,
        Algoa Bay Council for the Aged has a fleet of 5 vehicles: a 23 -seater midibus
        (sponsored by NLDTF), a long wheel base bakkie and three motor cars. All vehi-
        cles have secure overnight parking facilities. An open trailer enables us to collect
        donations and do our own cartage of garden refuse from the residential facilities.
        The bakkie and midibus are fitted with a towbar.
    All community facilities operated are furnished and equipped with the basic neces-
    sary items. The catering facilities of two of the service centres have the basic
    equipment required to cope with the provision of a daily meal while the third centre
    receives pre-cooked meals delivered from our Cuylerholme facility. Cuylerholme
    Rooms has sufficient furniture to provide for the basic requirements of the resi-
    dents. Some residents prefer to furnish their own rooms yet many come with no
    possessions apart from clothing. Each floor within the complex has a kitchen newly
    equipped with appliances that meet their basic needs and can facilitate the cooking
    of light meals.

    Algoa Bay Council for the Aged has a reasonable stock of tools, equipment and
    supplies for use by the maintenance staff. These enable them to undertake most
    repairs. These staff work within all divisions of Algoa Bay Council for the Aged.
    Algoa Bay Council for the Aged has access to a large source of volunteers within
    its service recipients as well as from the broader community. The services they
    provide are varied and range from fundraising to preparation of food.

     A Board of Directors is elected annually from the membership of Algoa Bay Council
     for the Aged. They are the top management structure. (2. The attached or-
     ganogram depicts the committee structure of the organisation).

    An Executive Committee, consisting of the office bearers, has delegated po wers to
    handle decision and policy making. The Board of Directors must ratify such deci-
    sions and policies. Each board member serves on an operational committee within
    his/her field of expertise. These committees are guided by input from the Chief
    Executive Officer and also receive input by way of minutes and representation from
    the sub-committees attended by the staff. The Chief Executive Officer has dele-
    gated powers to manage the daily running of Algoa Bay Council for the Aged in
    terms of set policies. The sub-committees report on the issues that arise from the
    day-to-day affairs of running Algoa Bay Council for the Aged. The sub-committees
    are chaired by the two project managers, namely Housing Services and Commu-
    nity Services. The project managers give input to the sub-committees from the fo-
    rums and network contact that they maintain.

    Algoa Bay Council for the Aged has been in receipt of funding for x 3 social work
    posts for many, many years. It has also employed, without subsidy, an auxiliary
    worker for the past 21 years. It is hereby formally proposed and requested that
    the post funding for Algoa Bay Council for the Aged be adjusted to reflect the func-
    tioning of the organisation. The one social worker post is filled by the Chief Exec u-
    tive Officer who guides policy and provides supervision services. This should be
    the equivalent on a deputy director post. The other two social work posts are rec-
    ognised by ABCA as Principle Social Work posts since the social workers act as
    project managers and have several non-professional staff under their direct supe r-
    vision. Their duty is to ensure that the services rendered by these staff are in line
    with both ABCA and state policy. In addition, they also render casework, group
    and community work services. ABCA also relies heavily on the duties of the auxil-
    iary worker to render effective supportive services and this post requires subsidy.
    ABCA cannot consider expansion or radical transformation without additional auxi l-
    iary worker posts.
     The majority of staff at Algoa Bay Council for the Aged has many years of service
     and is competent to cope with the provision of services. (3. See attached details of
     staff). A management system is in place to ensure that the service objectives are
     driven by the social work staff (4. See attached staff organogram).

     The implementation procedures of the primary activities for older persons will be
     dealt with per objective. Please refer to the Implementation Plan.
     Objective 1 – Create an Enabling & Supportive Environment
     The Algoa Bay Council for the Aged social workers will be responsible for ensuring
     the implementation of this objective via their management roles. ABCA will display
     and promote the Declaration on the Rights of Older Persons at all facilities. ABCA
     will include older persons in decision making and service rendering through volun-
     tary duties and committees.

     Objective 2 – Provide Community-based care & support services
     Algoa Bay Council for the Aged will operate three service centres, the Cuylerholme
     Service Centre, the Eleanor Murray Service Centre and the Silver Stars Service
     Centre. A domestic Home Help scheme will be available to all registered members
     of these three centres. The services such as home care and home help will be
     rendered daily or according to the requirements of the service recipients. Activities
     will be provided over 5 mornings per week at service centres. This includes the
     daily provision of a midday meal. One ce ntre continues to provide a Sunday meal.
     Transport is available daily but is shared between the three centres.

     Algoa Bay Council for the Aged will operate Buffelsfontein Village as a low cost
     rental housing facility and Cuylerholme Rooms as an Assisted Living facility.
     Housing and care will remain predominantly available to sub-economic older per-
     sons within the metro. The provision of similar services to the more economic sec-
     tor will be limited to ensuring the financial viability and sustainability of the organi-
     sation. Housing and care will be pro vided, wherever possible, on a permanent ba-
     sis. Applicants will be screened on demand and counselling provided to all resi-
     dents on an appointments basis. Algoa Bay Council for the Aged will employ so-
     cial workers to provide counselling and community based services on a daily basis.
     They will be involved and participate in meetings and networking. Counselling at
     community centres will be available once per week. The supportive services of an
     auxiliary worker will be provided on a daily basis.

     Objective 3 – Provide protection services against Abuse or Victimisation
     ABCA will train all service rendering staff and older persons on the Older Persons
     Act. ABCA social workers will respond to, investigate and refer reports of Abuse.
     ABCA will host Abuse Awareness campaigns.

     Objective 4 – Transformation of services
     The provision of all services and all policies of ABCA will be guided by the need to
     be fully inclusive. Social workers and other skilled staff will be available to provide
     guidance and support to emerging organisations within the means of ABCA.
     4.1.1 Summary of cost items required
           The cost matrix follows. Cost items include but are not limited to salaries,
           food & groceries, building & vehicle maintenance stock, stationery, petrol,
           municipal services, insurance, financial & other services etc.
     4.1.2 Supporting documents
           Purchases of perishables are made on a monthly basis for stock and are
           handled by way of a trade creditors system. Algoa Bay Council fo r the Aged
           is unable to obtain supplies via a tender system due to the small volume re-
     4.1.3 The tendering procedure
           Algoa Bay Council for the Aged is committed to avoid duplication of services.
           To this end we moved one of our service centres and withdrew our services
           from housing schemes run by other welfare organisations. We believe that,
           with in excess of 4 000 service recipients, we are providing good value for
           money service. We also run our two housing facilities without any form of
           subsidy from the Department of Social Development.
     4.1.4 Preference for local suppliers
           Algoa Bay Council for the Aged prefers to make use of local suppliers.
        The services rendered by Algoa Bay Council for the Aged are supported by nu-
        policies (up to 26!) some of whom are listed below;
        The Constitution of the Republic of South Africa
        United Nations Declaration of the Rights of Older Persons
        The Older Persons Act
        National & Local Policy on Older Persons
        Rental Housing Act
        Housing Development Scheme for Retired Persons Act
        Basic Conditions of Employment Act
        Labour Relations Act
        Domestic Violence Act
        Lotteries Act
        Non-Profit Act
        Mental Health Act
        Social Work Act
        Administration of Estates Act

        Algoa Bay Council for the Aged, in early 2007, upgraded IT equipment and i n-
        stalled a wireless network at the head office. Two service divisions do not have
        access to the network as they are off-site but they have new IT equipment. All
        administrative, social services and management staff now have access to appro-
        priate up-to-date information technology. The administrative office is equipped with
        a network printer/facsimile/copier machine on a dedicated line. A 10-extension
        telephone system is controlled by a management system and a Premicell cuts the
        cost of cell phone calls.

        All financial transactions are captured on a computer using a spreadsheet pro-
        gramme. This data is then sent to a bureau for processing of the accounts. The
        computer bureau produces a monthly income and e xpenditure account, a balance
        sheet, journals, etc. The bureau also performs the debtors system for our housing
        and home help facilities.
        The Chief Executive Officer has a laptop connected to the network and a dedi-
        cated fax line for receipt of confidential information. ABCA makes use of Internet
        banking, a cost-saving measure. The Internet facility is available on a very limited
        basis to approved staff for work-related activities. This is a security and cost-
        saving measure.

        Algoa Bay Council for the Aged does not engage in any activities that have a sub-
        stantial or unusual negative impact on the environment. All food wastage is co l-
        lected for consumption by livestock. Head office strives wherever possible to use
        both sides of paper. Paper re-cycling was followed but abandoned when the co n-
        tractor no longer wanted newsprint for re-cycling.
      All vehicles are kept in good running order so vehicle emission is kept within ac-
      ceptable standards.
      Algoa Bay Council for the Aged obtained overseas funding to erect a secure fence
      around Buffelsfontein Village, ensuring a safe environment for 400 older persons.
      The other housing facility has access control to the property.

      The recipients screen and give their input into the projects provided by Algoa Bay
      Council for the Aged. This goes a long way to ensure that it complies with their
      socio-cultural needs. Algoa Bay Council for the Aged is a non-sectarian organisa-
      tion and all religions, or the lack thereof, are accommodated. Algoa Bay Council
      for the Aged is sensitive to the diversity of cultures and attempts to cater for this in
      service provision.

      Social workers from Algoa Bay Council for the Aged attend suitable workshops
      and the organisation is an active member of the Nelson Mandela District Welfare,
      Social Services & Development Forum and also a member of the Eastern Cape
      NGO Coalition. This is of tremendous value as a support group.
      Negotiations with the trade union have identified that some workers desire addi-
      tional training. The Supervisors Forum of Algoa Bay Council for the Aged has
      been tasked with identifying these needs and catering for them.
      Representatives of Algoa Bay Council for the Aged regularly participate in net-
      working and sharing of ideas.

      5.6.1 Commitment to a Framework of co-operation
      Algoa Bay Council for the Aged is committed to provide a valued service and to
      meet its contractual obligations provided the same criteria is applied to all part-
      ners. We have and will continue attempts to engage in positive co-operation with
      other service providers within the restrictions of our subsidisation.
      5.6.2 Contractual agreements – Service Level Agreements
      Algoa Bay Council for the Aged undertakes to sign an agreement that is mutually
      agreed and affords both partners protection from non-delivery. Algoa Bay Council
      for the Aged expects that it will receive payment of agreed subsidies from the De-
      partment of Social Development within the set timeframe.

      Algoa Bay Council for the Aged expects to receive regular and timely communica-
      tion from the Department of Social Development in all matters that affect the re n-
      dering of services.
      Algoa Bay Council for the Aged is willing to enter into working agreements with
      other service providers regarding the provision of social work services, particularly
      to smaller or emerging organisations.

        6.1.1 Develop Monitoring Framework
        ABCA uses a variety of monitoring systems for its projects. Service Centres com-
        plete daily records of activities and their utilisation. These are processed monthly
        at head office, presented and discussed at monthly meetings with project manag-

        The details of each service recipient are captured wherever possible. This enables
        us to determine and analyse statistics with regard to age, physical status, financial
        status etc. Statistics and financial records on utilisation are used to assess how
        each centre/project compares for cost-effectiveness.
        Questionnaires to service recipients are also used to indicate the success of a pro-
        ject. Monitoring the ages of recipients is also a good indicator. A high percentage
        of senior aged indicates that they are remaining in the community despite advanced

        Algoa Bay Council for the Aged is waiting to receive instructions from the Depart-
        ment of Social Development with regards to narrative and technical reporting. We
        have always complied with the request for an annual Progress Report.

    Business Plan compiled by:

    Maureen Andreka – Chief Executive Officer

    Lisa Diesel – Project Manager: Housing

    Rene Adams – Project Manager: Community Services

    September 2008

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