Samsung proposal for CVC ASTB2 by wuxiangyu

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									Samsung STB Training


       April 2010

   Time Warner Cable

   Samsung Electronics
Samsung Training Agenda




  Agenda                        Introductions
  •  Product Overview           • Becky Carlotti NE Sales Manager
  •  OCAP Overview              • Tom Rogers NE Regional Support Eng.
  •  Installation
  •  Extended Troubleshooting
  •  Questions and Answers

                                                                        1
Samsung Product Overview



SMT-H3260                           SMT-H3090                      SMT-H3270
Digital Only Tuner                  Analog and Digital HD STB      Same Capabilities as H3260.
High Definition STB                 Digital Video Recorder         Digital Video Recorder
MPEG-2 and MPEG-4                   160Gig Hard Drive              320Gig Hard Drive
1000MIPS Processor                   Up to 100 Hours SD             Up to 200 Hours SD
256M Video Memory                    Up to 20 Hours HD              Up to 40 Hours HD
128M Application Memory             Supports External SATA Drive   Supports External SATA Drive
64M Flash Storage Memory            Dual HD Tuners                 Dual HD Tuners
Component 480i, 480p, 720p, 1080i   PIP Capabilities               Dual HD Time Shift Buffers
HDMI v1.3: No 480i




                                                                                                  2
OCAP Overview




 • FCC’s 1996 Telecommunication Act Mandating Separable Security on
   Customer Premise Equipment (CPE)
 • Standardizes Digital Set Top Box Software Architecture.
 • Standardizes Software and Application delivery.
 • Implements Digital Services Gateway (DSG) and Advanced DSG.
 • Encourages innovative competition at Hardware and Software levels

                                                                       3
OCAP Software
                   OCAP STB Software (Bundle)
              Time Warner ODN Stack “Delhi” (v3.1.1-3)
   ODN   Network    Monitor    Remote     Diagnostics    Bootstrapper




                  Samsung Stack “Delhi” (v4.2.2.1)
              OCAP / Middleware (Java Virtual Machine)
                     Operating System (Linux)



                     Cisco CableCARD (v1.1.10-p12)


                                                                        4/18
Samsung Installation Spec’s




   Parameter                  QAM (In Band)     QPSK (Out Of Band)

   Frequency Range            54-1002MHz        70-130MHz
   Input Range                -13 to +15 dBmV   -15 to +15 dBmV
   Maximum Power (Total)*     +35dBmV           +35dBmV
   TW Installation Standard   -8 to +8dBmV      -8 to +8 dBmV
   Expected Level (dBc)       6dB Below Video   12dB below Video


                                                                     5
Samsung Installation Connectivity-H3090
Rear Panel Connections
1. RF Input
2. CableCard Slot
3. IEEE-1394
4. E-SATA
5. Digital Audio – Optical
6. Component HD Video
7. Composite SD Output (2)
8. Digital Audio – Coax
9. HDMI (version 1.3)
10. Network Interface
                             Additional Notes:
11. A/C Power Input
                             •  RF input: 0dBmV +/-8dB (TW Specification)
12. USB 2.0 Port
                             •  Never Remove the Cable Card.
13. S-Video SD Output
                             •  E-SATA not supported by Time Warner
Differences:                 •  Audio is Automatically re-configured for HDMI
•   No RF Output             •  LAN and USB are for Future Applications


                                                                                6
Samsung Installation Connectivity-3270
Rear Panel Connections
1. RF Input
2. CableCard Slot
3. IEEE-1394
4. E-SATA
5. Composite SD Output
6. Component HD Video
7. Digital Audio – Optical
8. HDMI (version 1.3)
9. Network Interface
10. A/C Power Input
                                      Additional Notes:
11. USB 2.0 Port
                                      •  RF input: 0dBmV +/-8dB (TW Specification)
Differences:                          •  Never Remove the Cable Card.
•   No RF Output                      •  E-SATA not supported by Time Warner
•   One Set of Stereo Audio Outputs   •  Audio is Automatically re-configured for HDMI
•   No Coax Digital Audio Output      •  LAN and USB are for Future Applications
•   No S-Video SD Output              •  Power Outlet is Disabled

                                                                                         7
Samsung STB Training

   STB Re-Boot Process




                         8
Samsung – STB Reboot (Front Panel)




Using the Front Panel to Reboot a STB
• Bring the STB out of Standby (Power On).
• Press and hold the Power button for 10 Seconds.
• Front Panel is display the word “boot”




                                                    9
Samsung – STB Reboot (Front Panel)




Using the Front Panel to Reboot a STB
• Bring the STB out of Standby (Power On).
• Simultaneously press VOL-, VOL+ and INFO
     • Same As Cisco/SA
• Front Panel is display the word “boot”



                                             10
Samsung – STB Reboot (Billing System)
STB Reboot using Billing
System “Initialization HIT”.
•Send HIT using Billing
System
•Customer see’s On-screen
Pop-Up
•Indicates that STB is
responding to Billing System




                                        11
  STB Boot Process – HW Bootloader
• TV will Display Black while
  the Set Top Box is booting
  up.
• Front Panel will initially
  display “boot” when STB is
  booting up.


                                Black Screen




                                               12
 STB Boot Process
• The TV displays the Samsung
  Software Boot Status Screen
  while loading.
• Monitor the Progress Bar.
• HD-DVR HDD Re-Format will
  take an additional 2-3 minutes.




                                    13
  STB Boot Process
• During the Bootup process,
  the STB will be given an IP
  address from the Headend
• This indicates the STB is
  interactive and
  communicating with the
  Headend.




                                14
  STB Boot Process
• If there is a Cable Plant
  issue, the following Pop-Up
  will appear.
• Ensure the Cable Input to
  the STB is connected and
  Finger Tight.
• STB will automatically
  recover after the cable issue
  has been resolved




                                  15
  STB Boot Process
• After the Samsung Boot
  Screen, the STB loads
  Mystro’s ODN Application.
• This Bootup Screen will
  count from “14” to “1” during
  the Boot-up process.
• Pressing SELECT allows
  you to see the Exact action
  that ODN is executing.




                                  16
  STB Boot Process
• Once the STB has finished
  booting up, the STB will go
  into “Standby”.
• The Front Panel will display
  the current time.
• Estimated Boot Time is
  two(2) to three(3) Minutes!

                                 Black Screen




                                                17
ODN Device Settings
Entering and Navigating the Device Settings
•   Activate the STB by pressing the Power Button
•   Press the SETTINGS button on the RCU
•   Arrow Up to highlight “Devices”
•   Press SELECT to enter Device Settings Menu

Available Device Configurations
•   Sleep Timer
•   Power On Timer
•   Power Off Timer
•   Audio Coding Format
•   Audio Output Range
•   Audio Output
•   A/C Outlet (Not Supported by TWC)
•   RF output (Not Supported by Samsung)

                                                    18
Samsung STB Training

    Troubleshooting




                       19
Samsung Service Utility – Remote




Entering and Navigating the Diagnostics (RCU).
• Press and Hold the SELECT button for 5 Seconds, then press the Up
  Arrow.
• Navigate the Diagnostics using the Remote Controls Navigation
  Buttons (Up, Down, Left, Right)
• Some Sections have additional Pages that can be navigated using
  the A,B,C,D, SELECT and LAST buttons
• Exit the Diagnostics by pressing EXIT on the Remote Control
                                                                      20
Samsung Service Utility – Front Panel




Entering and Navigating the Diagnostics (Front Panel).
• To Enter the Diagnostics, Press and Hold the SELECT button for 10
  Seconds, then press Up Arrow.
• Navigate the Diagnostics using the Remote Controls Navigation
  Buttons (Up, Down, Left, Right)
• Some Sections have additional Pages that can be navigated using
  the A,B,C or D buttons
• Exit the Diagnostics by pressing EXIT on the Remote Control
                                                                      21/18
Samsung Service Utility (Diags)
• Three Sets of Diagnostics
      •OCAP Digital Navigator (ODN)   (Select, Then Down)
      •Samsung Service Utilities      (Select, Then Up)
      •Cable Card Diagnostics         (Select, Then Up, then CableCard)

CableCard Diagnostics                        Samsung STB Diagnostics
• EMM Certificate Counts                     • STB Summary (FDC, QAM, CA)
• iPPV GBAM Certificates                     • STB Interactivity Status (Two-Way)
• MPEG Stream PID#’s                         • STB Software Version
• FDC Correctable / Uncorrectable            • STB MAC Address’s
                                             • CVT Download Information
ODN Diagnostics                              • STB Uptime
• STB Package Authorizations                 • STB CPU Utilization
• Hub Identification Information             • QAM Tuner Status
• Software Application Versions              • Forward/Return Path Statistics
• SDV/VOD Service Group Information          • Channel Info (PID’s, Types)
• Mini Carousel Information                  • Video Carrier (QAM) Statistics
• Caller ID Information                      • CableCard/Host Pairing Status
• DVR Disk Information (Basic)               • Video (MPEG) Status
                                             • Audio Stream Status

                                                                                    22
Diagnostics Utilities - ODN
   OCAP Bundle
        ODN Stack
ODN    Network   Monitor   Remote
 Diagnostics      Bootstrapper




                                    23/18
Diagnostics Utilities - Samsung
   OCAP Bundle
        ODN Stack
ODN    Network   Monitor   Remote
 Diagnostics      Bootstrapper




      Samsung Stack
 OCAP / Middleware (JVM)
  Operating System (Linux)




                                    24/18
Diagnostics Utilities - Cisco
   OCAP Bundle
        ODN Stack
ODN    Network   Monitor   Remote
 Diagnostics      Bootstrapper




      Samsung Stack
 OCAP / Middleware (JVM)
  Operating System (Linux)




   Cisco CableCARD



                                    25/18
 Samsung Diagnostics – Summary
Location:
-> Samsung Diags
-> First Screen


Information:
• Software Ver.
• CC/Host Pairing
• Headend CA
• Tuner and OOB Status

Pertinence:
• Is STB is Bound and
  Potentially Operational?
• Does STB has Valid RF Input
  (In Spec)?
• Is STB Interactive for SDV,
  VOD or IPPV?


                                 26
 CableCard Diagnostics – Identities
Location:
-> Samsung Diags.
-> Cable Card


Information:
• True2Way Conf.
• Binding Status
• Headend Status
• CC ID’s MAC’s

Pertinence:
• Is the STB Bound and
  Potentially Operational?
• If the Actual CableCard MAC
  does not Match the Billing
  system, STB is Non-
  Operational.


                                      27
 Samsung Diagnostics – Identities
Location:
-> Samsung Diags.
-> Extended Diags.
-> Versions & ID
Information:
• Software Versions / Filenames
• Host Serial Number
• CM and Host MAC Address.


Pertinence:
• Improper SW on the STB
  could cause Issues.
• If Host MAC does not match
  Billing System, STB will not
  work.



                                    28
 ODN Diagnostics – Package Auth.
Location:
-> ODN Diags.
-> Page-1 of 14


Information:
•VOD Service Group ID
•Hub, Region ID’s
•DVR, Caller ID and SDV Package
Authorization Status

Pertinence:
• Ensure SDV Service Group is
  correct.
• Ensure Features are
  Authorized (SDV/CID/DVR).
• Wrong SW Versions will cause
  Issues


                                   29
 CableCard Diagnostics – Package EMM’s
Location:
-> Samsung Diags.
-> CableCard
-> CA Screen, Page-1
Information:
• CA Status
• iPPV GBAM’s
• EMM Count


Pertinence:
•Ensure that After Sending a
“HIT”, “EMMs Processed”
Increments.
•Ensure there are “0” GBAMS
waiting to be processed (PPV).



                                         30
 Samsung Diagnostics – QPSK Status
Location:
-> Samsung Diags.
-> Extended Diags.
-> OOB Network
Information:
• FDC/RDC Freq.
• FDC/RDC Level
• FDC SnR
• OOB Stats

Pertinence:
• Poor FDC Quality causes
  Intermittent VOD control and
  Periodic “Try Again” messages
  on SDV Channels.
• Service Tech will need to fix
  issues found in this screen.


                                     31
 CableCard Diagnostics – QPSK Status
Location:
-> Samsung Diags.
-> CableCard
-> DAVIC Info, Page-1
Information:
• FDC Freq.
• Reed Solomon
• Correctable
• UnCorrectable

Pertinence:
•Cisco/SA used Correctable and
Un-Correctable counts for
determining Data Transport
Errors.




                                       32
 Samsung Diagnostics – QAM RF Status
Location:
-> Samsung Diags.
-> Extended Diags.
-> INB. Network
Information:
• Tuner Frequency
• Tuner Levels
• Tuner SNR
• Tuner BER (Pre)

Pertinence:
• Poor Quality will cause “Macro
  Blocking” on Digital Channels.
• Tuner Frequency tells Service
  Technicians what to test.
• Good Quality could point to
  Headend Tiling Issues


                                       33
 Samsung Diagnostics – DVR Status
Location:
-> Samsung Diags.
-> DVR Mgmt.
-> Rec Info.
Information:
• Record Status
• File Status



Pertinence:
•Does the DVR have any
Recordings?
•Are the Recorders actually
Recording anything?
•How many Errors have
occurred?


                                    34
 Samsung Diagnostics – Reboot Info
Location:
-> Samsung Diags.
-> Extended Diags.
-> System Info
Information:
• Memory Utilize
• Reboot Time
• Reboot Reason


Pertinence:
• Lack of Memory indicates
  Software Bug or Bad Memory.
• Running Time will tell you if
  the STB Really Rebooted.
• Reboot Reason tells you Why
  Box rebooted.


                                     35

								
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