?If you want to be able to hold your own in the aggressive competition within the hospitality industry, you will most likely need an effective and modern reservation software. However, investing in a central reservation system is a tremendous responsibility. Making the wrong choice could mean the end of your business. Therefore, it is imperative for you to spend your resources carefully. First, you should know what type of reservation software you absolutely need. If you own a hotel or a resort, reservations should be made based on a scheduling grid. An uncomplicated one would be recommended as your new staff will be able to learn how to use it much faster. A drag and drop element would also be a pleasant addition. Since your staff will most likely be working with various reservations categories, it would be great if the grid has booking type color codes for a smooth differentiation. Another imperative aspect of any central reservation system would be the security features. A higher level of security is needed, as well as a number of features regarding employee setup. Based on the distinct administration levels there should be several levels of security. Guest security is also exceptionally important. As a hotel, you will administrate daily lots of personal information. Credit card details should only be maneuvered with the help of protective methods. You will need quick access to data encryption, as well as information storage and retrieval. A proper central reservation system should present advanced booking skills and a comprehensive Search tool. Don't forget about the tool that handles both check- in and check-out functions. Customization and setup are also essential as hotels usually have different requirements and expectations. Every reservation system should be backed- up by a thorough help guide, either online or offline. Beside this, there should always be a technical support team ready to offer you a helping hand. For storage, you will need a database with features for backup and restoring in case of any problems or failures. Don't forget about the taxes and discounts as they are a "must have" feature. Of course, since it's your hotel, the central reservation system that you are looking for may be even further personalized in order to be 100% useful for your business. Always keep in mind that your customers are the most important part of your business. Every expenditure that you make in order to improve relationships with your existent clients or to win new ones it's a step further to success. Learn more about central reservation software or CRS software, as it is called.