Comparison chart here - Telecom and IT news from Pakistan

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					       ProPakistani.PK     Contactual Inc.           Stratasoft               Drishti
About

Application Name            OnDemand Contact
                                                         Stratasoft           Ameyo
                                   Center
Web Page                   http://contactual.com/ http://www.stratasoft.
                                                                         www.drishti-soft.com
                            contact_center.html            com/
Tel:
                              877-725-2621           800-3901157          91-124 4771000
Type of Solution
                                  Hosted           Hosted/ Premise            Premise
Scalability
                                                        4 - 1800
Target Organization Size      SMB (small to
                                                                                SMB
                              medium-size
International Offices
                                                         USA                  Philipine
International Partners
                                                      Nigeria, UK         No ME Partners
Inbound Calls

ACD and routing
                                   Yes                    Yes                   Yes
Auto attendant
                                   Yes                    Yes                   Yes
Computer Integration
                                   Yes                    Yes                   Yes
IVR
                                   Yes                    Yes                   Yes
Call Recording
                                                          Yes                   Yes
Outbound Calls

Predivtive Dialing
                                    No                    Yes                   Yes
Outbound IVR
                                    No                                           No
CRM

Integrated CRMs
                           Salesforice/ Netsuite
                                                          No                 API Ready
                               / FootPritnts

Communication Channels

Standard Phone Interface
                                   Yes                    Yes                   Yes
Integrated email
                                    No                    No                    Yes
Web call
                                   Yes                    No                     No
Chat
                          Yes                  No                    No
Fax
                            -                  No                    No
SMS
                           No                  No                    No
Hardware
                                       Uses dialogic board
Platform
                                       Asterisk (Mar-2009)        Windows
Pircing & Comments




                                        $1,500 per license
                                          (Lowered from         $1,000 (Phone
           Price     $ 120 Per Agent     $2,000) - $99 per    Router, Dialer) per
                                         seat hosted (20% seat - Ameyo Server
                                       discount to resellers)
             Contactual looks
Comments    good, as far as if we
           okay with their pricing
  TouchStart             Angel.com          CosmoCom Inc           LeadMaster           Five9 Inc.


                                                                 LeadMaster Virtual Virtual Call Center
    TouchStart        Virtual Call Center „08 CosmoCall Universe
                                                                    Call Center             Suit
                  http://www.angel.com http://www.cosmoco http://leadmaster.com http://www.five9.com/
www.touchstar.com
                  /solutions/virtual-call- m.com/ProductInfo/te /Features/index.asp virtual-call-center-
  (866) 338-0678         888-692-6435          631-940-4200         800-699-4164       800-533-8159

 Hosted/ Premise             Hosted               Permise              Hosted             Hosted

     4 - 1200
                                             from SMB to large     Small to Medium
    SMB - MID          Small - Enterprise                                              SMB to Large
                                                 enterprise          Enterprises
  India, Philipine,
     Spain, UK
No ME & Gulf Area



        Yes                   Yes                   Yes                  Yes                Yes

        Yes                   Yes                   Yes                  Yes                Yes

                              Yes                   Yes                  Yes                Yes
                                               Yes / Video
        Yes                   Yes                                        Yes                Yes
                                             Response as well
  Call recording



        Yes                   Yes                   Yes                  Yes                Yes

        Yes                   Yes                   Yes                   -           Yes / Auto Dialer




                                              API Available for    OutLook/ Mobile/    API Enabled /
    SalesForce        Salesforce/Parature
                                                Integreation         Salesforce         Salesforce




        Yes                   Yes                   Yes                  Yes                Yes

        Yes                   Yes                   Yes                  Yes                Yes

        No                     No                   Yes                  Yes          Yes / Call Back
         No                   No                  Yes             Yes                  No

         No                   No                   No              No                  No

         No                   No                   No              No                  No

     20K - 30K

     Windows




                                                                              $ 150 Per Agent / 2.9
$80 per seat set up -    $500/month with                                      cent per min inbound
                                              Base License:
$110 per month +      3,300 minutes/month -                   $40 Per Agent     Calls and 1.9 cent
                                                $70,000
long distance         Unlimited extensions                                      per min outbound
                                                                                       Calls
                                                                           virtual call centers
                                                                         offer a cost-effective
                          Angel.com offers                                      approach to
                       Virtual Receptionest                                      managing
                           for SMB that is                                   interactions with
                        speech enabled for                                sales prospects as
                         voice prompts and                                    well as current
                        allows you as many                                    customers and
                        “extensions” as you         This is Permise        business partners.
                          need, each with         Licensed solution,     Remote agents from
                         voicemail. It allows        and one most        all over the world can
Prices: Equipment:           you to create       dynamic application       simply log into the
Premise Server                                                                                  Per agent Pricing is
                      departments (such as           available. Its       system via the web.
                                                                                                quite high, also does
$2,250 per agent       “billing”, “marketing”,   scalable, robust, and    Whether answering
                                                                                                not offers Web Chat
software Lic            “customer service”,       has tons of state of       inbound calls or
                                                                                                      Feature.
additional 20 - 30K           etc.) - More       the art features. Per     initiating outbound
                       advanced version is         agent licence is $             calls, all
                         available for CRM       1500 and is scalable    communications are
                         integration and all     upto 10,000 agents.           tracked in the
                         other mainstream                                  LeadMaster online
                      features = for pricing                             CRM database, thus
                           on Virtual Rep:                                  offering all of the
                      http://www.angel.com                                 tracking, reporting
                             /solutions/vr-                                  and data mining
                               pricing.jsp                                    capabilities that
                                                                          enable closed loop
                                                                               lead tracking.
                                                                       Interactive
        3CX                  Packet8              Vocalcom
                                                                      Intelligence


                        Packet8 Contact                          Customer Interaction
 3cx Phone System                               Hermes.Net™
                              Center                                     Center
http://www.3cx.com/p http://business.packet http://www.vocalcom. http://www.inin.com/P
hone-system/edition- 8.net/complete_conta com/Call-Center-       roductSolutions/Page
http://www.3cx.com/o
                         866-879-8647                 -              317-715-8100
      rdering/find-
      Permise                  Hosted                Hosted             Permise

5 - 128 (256 - Users)

  Small to Medium         Small to Medium        Medium to Large      SMB to Large
 Based in Cyprus -
  Support in Malta
No exclusive territory
 No partners in SA



         Yes                    Yes                    Yes                Yes

         Yes                    Yes                    Yes                Yes

         Yes                    Yes                    Yes                Yes

         Yes                    Yes                    Yes                Yes

         Yes



         No                      No                    Yes                Yes

         No                      No                                       No



Outlook / Salesforce /
                                               Microsoft CRM / SAP
                         Netsuite/Salesforce                               -
                                                / Siebel / Trinicom
 MS Fax / Exchage



         Yes                    Yes                    Yes                Yes

         No                     Yes                    Yes                Yes

         No                     Yes                    Yes                Yes
        No                   Yes             Yes            Yes

       Yes                    No             Yes            Yes

        No                    No             Yes              -



     Windows




                                                         configuration
                                                        (hardware and
                                                   software) costs $500-
                                                      1.5k per seat in an
                                                           enterprise
Perpetual license up                                environment and $2-
  to 8 simultaneous                                  4k per seat in a call
      calls: 595$ /                                  center environment
Perpetual license up                               (price based on types
 to 16 simultaneous                                  of contacts enabled
      calls 995$ /   http://www.packet8.n           [phone, e-mail, web,
Perpetual license up et/business_services/         fax], digital recording
 to 32 simultaneous service_plans.aspx#      ???      requirements, self
     calls 1650$ /   Complete_Contact_C            service requirements
Perpetual license up enter,_Agent_Seat                   and outbound
 to 64 simultaneous                                        campaign
     calls 2990 $ /                                      management
Perpetual license up                                 requirements). This
to 128 simultaneous                                   estimate does not
      calls 5980$                                           include
                                                       implementation,
                                                    integration services,
                                                        etc. These are
                                                      ballpark figures for
                                                         the U.S. only.
 Agent Performance
     tracking, work
 management is not
 there… otherwise it
offers best per agent
  rate, also it comes
  perpetual license -
meaning that we can
 pay one time fee to
    use it for longer
 period. 3CX is not a
       call center
application, instead it
   can be rated as a
PBX solution for multi
  office environment

				
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