Alan_Zimmerman_GSA_Working_Togetherto_Accomplish_Our_Goals

							WORKING TOGETHER
  TO ACCOMPLISH OUR GOALS
           AND
BETTER SERVE OUR CUSTOMERS




       Dr. Alan Zimmerman,
  CSP, CPAE Speaker Hall of Fame
 TODAY’S OUTLINE

Strategy #1: Follow the rules

Strategy #2: Speak their language
 TODAY’S OUTLINE

Strategy #1: Follow the rules
THE COOPERATION
PRINCIPLE


"To the degree that you give others what they
   need, they will give you what you need."
2a. Must know what they need.
    * Know their respect frames.
RESPECT FRAMES




 PERSON “A”   PERSON “B”
2a. Must know what they need.
      * Know their respect frames.

2b.    Then give what they need.
FIVE REASONS PEOPLE
DON'T COOPERATE

1. Don’t know the rules

2. Don’t like the rules

3. Don’t trust the players

4. Don’t care about the game

5. Don’t see any rewards
 TODAY’S OUTLINE

Strategy #1: Follow the rules

Strategy #2: Speak their language
CHURCH
ANNOUNCEMENTS

 This afternoon there will be a
  meeting in the south and north
  ends of the church. Children
  will be baptized at both ends.
CHURCH
ANNOUNCEMENTS

 This being Easter Sunday, we
  will ask Mrs. Johnson to come
  forward and lay an egg on the
  altar.
CHURCH
ANNOUNCEMENTS

 Tonight’s sermon: “What is
  hell?” Come early and listen to
  our choir practice.
CHURCH
ANNOUNCEMENTS

 Thursday at 5 p.m. there will
  be a meeting of the Little
  Mothers Club. All wishing to
  become Little Mothers will
  please meet the pastor in his
  study.
CHURCH
ANNOUNCEMENTS

 The Low Self-Esteem Group
  will meet Thursday at 7 p.m.
  Please use the back door.
CHURCH
ANNOUNCEMENTS

 Don’t let worry kill you—let the
  church help.
CHURCH
ANNOUNCEMENTS

 The sermon this morning:
  “Jesus Walks on Water.” The
  sermon tonight: “Searching
  For Jesus.”
CHURCH
ANNOUNCEMENTS

 Weight Watchers will meet at 7
  p.m. at the First Presbyterian
  Church. Please, use the large
  double doors at the side
  entrance.
CHURCH
ANNOUNCEMENTS

 The Associate Minister
  unveiled the church’s new
  giving campaign slogan last
  Sunday: ”I Upped My Pledge—
  Up Yours!”
   5 WORK LANGUAGES

1. Respect

2. Belonging

3. Communication

4. Fun

5. Tangibles
       RESPECT LANGUAGE

a. Keeping promises
     BELONGING LANGUAGE

a. Showing genuine interest
 COMMUNICATION LANGUAGE

a. Keeping the other person informed

   8. Full appreciation for work done
   9. Feeling “in” on things, being informed
   10. Help/coaching when needed
           FUN LANGUAGE

a. Demonstrate cheerfulness/playfulness
       TANGIBLE LANGUAGE


a. Providing unexpected acts of service
RINGS OF SERVICE
         Dream

         Extra


        Expected



         Basic
RINGS OF SERVICE
         Dream

         Extra


        Expected



         Basic
 TODAY’S OUTLINE

Strategy #1: Follow the rules

Strategy #2: Speak their language
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