stocktake_attachment
Document Sample
Commonwealth Government Departments and Agencies
rds
assistance
ancial reco
saving
credit
effective
le and
ning
ound
stry
oney
hts
ams
tion
Target
d
d
rity
Provider Resource Type of Resource Date Cost Availability
financial plan
financial indu
budgeting an
borrowing an
consumer rig
t
Audience
investments
superannua
shopping ar
where to ge
information/
home loans
Avoiding sc
regulator ro
investing m
social secu
keeping fin
making an
insurance
complaint
taxation
function
banking
Centrelink Financial Free N/A Free general http://www.centrelink.gov.au/i
Information advice/information public nternet/internet.nsf/services/fi
Service (FIS) service. Holds s.htm
seminars and
workshops. Also
telephone service,
available through
Centrelink phone
network. Translation ( ( ( ( ( (
services available in
Arabic, Chinese,
Croation, English,
Greek, Italian,
Maltese, Polish,
Russian, Serbian.
Centrelink Financial Publication Not known Free general http://www.centrelink.gov.au/i
Information public nternet/internet.nsf/filestores/
Service fis002_0208/$file/fis002_020 (
Factsheet 8en.pdf
Centrelink Assets Publication Not known Free general http://www.centrelink.gov.au/i
Factsheet public nternet/internet.nsf/filestores/
fis004_0210/$file/fis004_021 (
0en.pdf
Centrelink Business Publication Not known Free small http://www.centrelink.gov.au/i
Structures - business nternet/internet.nsf/filestores/
Partnerships fis006_0207/$file/fis006_020 ( ( (
Factsheet 7en.pdf
Centrelink Business Publication Not known Free small http://www.centrelink.gov.au/i
Structures - business nternet/internet.nsf/filestores/
Sole fis007_0207/$file/fis007_020
Traders/Self- 7en.pdf ( ( (
employed
Factsheet
Centrelink Deeming Publication Not known Free general http://www.centrelink.gov.au/i
Factsheet public nternet/internet.nsf/filestores/
fis008_0211/$file/fis008_021 ( ( ( ( (
1en.pdf
1 of 80
Centrelink Family Trusts Publication Not known Free general http://www.centrelink.gov.au/i
Factsheet public nternet/internet.nsf/filestores/
fis010_0207/$file/fis010_020 ( ( (
7en.pdf
Centrelink Gifting Factsheet Publication Not known Free general http://www.centrelink.gov.au/i
public nternet/internet.nsf/filestores/
fis012_0211/$file/fis012_021 ( (
1en.pdf
Centrelink Hardship Publication Not known Free general http://www.centrelink.gov.au/i
Information public (low nternet/internet.nsf/filestores/
Factsheet income) fis013_0302/$file/fis013_030 ( (
2en.pdf
Centrelink How to Save on Publication Not known Free general http://www.centrelink.gov.au/i
the Costs of public nternet/internet.nsf/filestores/
your Banking fis028_0211/$file/fis028_021 ( ( (
Factsheet 1en.pdf
Centrelink Income and Publication Not known Free social http://www.centrelink.gov.au/i
Allowable Limits security nternet/internet.nsf/filestores/
for Allowances
Factsheet
recipients fis014_0207/$file/fis014_020
7en.pdf
( (
Centrelink Income and Publication Not known Free pensioners http://www.centrelink.gov.au/i
Allowable Limits nternet/internet.nsf/filestores/
for Pensions
Factsheet
fis015_0210/$file/fis015_021
0en.pdf
( (
Centrelink Income Streams Publication Not known Free retirees; http://www.centrelink.gov.au/i
Factsheet social nternet/internet.nsf/filestores/
security fis016_0207/$file/fis016_020 ( ( (
recipients 7en.pdf
Centrelink Lump Sum Publication Not known Free general http://www.centrelink.gov.au/i
Factsheet public nternet/internet.nsf/filestores/
fis017_0207/$file/fis017_020 ( (
7en.pdf
Centrelink Pension Loans Publication Not known Free retirees http://www.centrelink.gov.au/i
Scheme nternet/internet.nsf/filestores/
Factsheet fis018_0305/$file/fis018_030 ( (
5en.pdf
Centrelink Private Trusts - Publication Not known Free Primary http://www.centrelink.gov.au/i
Special Producers nternet/internet.nsf/filestores/
Concession for fis020_0301/$file/fis020_030
Primary 1en.pdf ( (
Producers
Factsheet
Centrelink Private Trusts Publication Not known Free investors http://www.centrelink.gov.au/i
and Companies nternet/internet.nsf/filestores/
Factsheets fis022_0301/$file/fis022_030 ( ( (
1en.pdf
2 of 80
Centrelink Retrenched or Publication Not known Free retirees; http://www.centrelink.gov.au/i
Leaving your retrenched; nternet/internet.nsf/filestores/
Job factsheet job seekers fis023_0207/$file/fis023_020 ( (
7en.pdf
Centrelink Rollover and Publication Not known Free retirees http://www.centrelink.gov.au/i
Superannuation nternet/internet.nsf/filestores/
Investments fis024_0302/$file/fis024_030 ( ( ( (
Factsheet 2en.pdf
Centrelink Taxation and Publication Not known Free seniors http://www.centrelink.gov.au/i
Senior nternet/internet.nsf/filestores/
Australians fis019_0305/$file/fis019_030 ( ( (
Factsheet 5en.pdf
Centrelink Fornightly Publication Not known Free general http://www.centrelink.gov.au/i
Savings Planner public nternet/internet.nsf/filestores/
fis029_0310/$file/fis029_031 (
0en.pdf
Centrelink Monthly Savings Publication Not known Free general http://www.centrelink.gov.au/i
Planner public nternet/internet.nsf/filestores/
fis030_0310/$file/fis030_031 (
0en.pdf
National NICRI website web based N/A Free retirees; http://www.nicri.org.au/
Information retrenched
Centre for
Retirement ( ( ( ( (
Investments
(NICRI)
National Consumer telephone helpline: N/A Free retirees; 9am - 5pm Monday to Friday
Information helpline 1800 020 110 retrenched
Centre for
Retirement ( ( ( ( (
Investments
(NICRI)
National Seminars and Face to face N/A Not retirees; Need to call NICRI to
Information conferences known retrenched arrange. 1800 020 110
Centre for
Retirement ( (
Investments
(NICRI)
National Introducing Publication Not known Free retirees; Call NICRI (ph. 1800 020
Information NICRI retrenched 110) or download from web
Centre for site: http://www.nicri.org.au/
Retirement (
Investments
(NICRI)
3 of 80
National Investing with Publication Not known Free retirees; Call NICRI (ph. 1800 020
Information Safety retrenched 110) or download from web
Centre for site: http://www.nicri.org.au/
Retirement ( ( (
Investments
(NICRI)
National Deeming Publication Not known Free retirees; Call NICRI (ph. 1800 020
Information Accounts social 110) or download from web
Centre for security site: http://www.nicri.org.au/
Retirement recipients ( ( ( ( (
Investments
(NICRI)
National Complaint Publication Not known Free retirees; Call NICRI (ph. 1800 020
Information Resolution retrenched 110) or download from web
Centre for Schemes site: http://www.nicri.org.au/
Retirement ( ( (
Investments
(NICRI)
National Enduring Power Publication Not known Free retirees; Call NICRI (ph. 1800 020
Information of Attorney retrenched 110) or download from web
Centre for site: http://www.nicri.org.au/
Retirement (
Investments
(NICRI)
National Estate Planning Publication Not known Free retirees; Call NICRI (ph. 1800 020
Information retrenched 110) or download from web
Centre for site: http://www.nicri.org.au/
Retirement ( (
Investments
(NICRI)
National Negative Publication Not known Free retirees; Call NICRI (ph. 1800 020
Information Gearing retrenched 110) or download from web
Centre for site: http://www.nicri.org.au/
Retirement ( ( (
Investments
(NICRI)
National Introducing Publication Not known Free retirees; Call NICRI (ph. 1800 020
Information Rollovers retrenched 110) or download from web
Centre for site: http://www.nicri.org.au/
Retirement ( ( (
Investments
(NICRI)
National Rollover Safety Publication Not known Free retirees; Call NICRI (ph. 1800 020
Information retrenched 110) or download from web
Centre for site: http://www.nicri.org.au/
Retirement ( (
Investments
(NICRI)
4 of 80
National Retirement Publication Not known Free retirees; Call NICRI (ph. 1800 020
Information Income Streams retrenched 110) or download from web
Centre for site: http://www.nicri.org.au/
Retirement ( (
Investments
(NICRI)
National Introducing Publication Not known Free retirees; Call NICRI (ph. 1800 020
Information Superannuation retrenched 110) or download from web
Centre for site: http://www.nicri.org.au/
Retirement ( ( (
Investments
(NICRI)
National Super - Tax Publication Not known Free retirees; Call NICRI (ph. 1800 020
Information Considerations retrenched 110) or download from web
Centre for site: http://www.nicri.org.au/
Retirement ( (
Investments
(NICRI)
National A Super Publication Not known Free retirees; Call NICRI (ph. 1800 020
Information Checklist retrenched 110) or download from web
Centre for site: http://www.nicri.org.au/
Retirement ( ( ( (
Investments
(NICRI)
National Redundancy Publication Not known Free retirees; Call NICRI (ph. 1800 020
Information and You retrenched 110) or download from web
Centre for (Booklet) site: http://www.nicri.org.au/
Retirement ( ( ( ( ( (
Investments
(NICRI)
National A Super Guide Publication Not known Free retirees; Call NICRI (ph. 1800 020
Information retrenched 110) or download from web
Centre for site: http://www.nicri.org.au/
Retirement ( ( ( ( ( ( (
Investments
(NICRI)
National Understanding Publication Not known Free retirees; Call NICRI (ph. 1800 020
Information Risk retrenched 110) or download from web
Centre for site: http://www.nicri.org.au/
Retirement ( ( (
Investments
(NICRI)
National A Guide to the Publication Not known Free retirees; Call NICRI (ph. 1800 020
Information Financial retrenched 110) or download from web
Centre for Planning site: http://www.nicri.org.au/
Retirement Process ( ( ( ( ( (
Investments
(NICRI)
5 of 80
National Income and Publication Not known Free retirees; Call NICRI (ph. 1800 020
Information Expenditure retrenched 110) or download from web
Centre for Sheet site: http://www.nicri.org.au/
Retirement ( (
Investments
(NICRI)
National Allocated Publication Not known Free retirees; Call NICRI (ph. 1800 020
Information Annuities retrenched 110) or download from web
Centre for site: http://www.nicri.org.au/
Retirement ( ( ( ( (
Investments
(NICRI)
National Allocated Publication Not known Free retirees; Call NICRI (ph. 1800 020
Information Pensions retrenched 110) or download from web
Centre for site: http://www.nicri.org.au/
Retirement ( ( ( (
Investments
(NICRI)
National Bond Trusts Publication Not known Free retirees; Call NICRI (ph. 1800 020
Information retrenched 110) or download from web
Centre for site: http://www.nicri.org.au/
Retirement ( ( ( (
Investments
(NICRI)
National Cash Publication Not known Free retirees; Call NICRI (ph. 1800 020
Information Management retrenched 110) or download from web
Centre for Trusts site: http://www.nicri.org.au/
Retirement ( ( (
Investments
(NICRI)
National Direct Property Publication Not known Free retirees; Call NICRI (ph. 1800 020
Information Investment retrenched 110) or download from web
Centre for site: http://www.nicri.org.au/
Retirement ( ( ( (
Investments
(NICRI)
National Equity Trusts Publication Not known Free retirees; Call NICRI (ph. 1800 020
Information retrenched 110) or download from web
Centre for site: http://www.nicri.org.au/
Retirement ( ( ( (
Investments
(NICRI)
National First Mortgages Publication Not known Free retirees; Call NICRI (ph. 1800 020
Information retrenched 110) or download from web
Centre for site: http://www.nicri.org.au/
Retirement ( ( ( ( (
Investments
(NICRI)
6 of 80
National Fixed Interest Publication Not known Free retirees; Call NICRI (ph. 1800 020
Information Investments retrenched 110) or download from web
Centre for site: http://www.nicri.org.au/
Retirement ( ( ( (
Investments
(NICRI)
National Funeral Bonds Publication Not known Free retirees; Call NICRI (ph. 1800 020
Information retrenched 110) or download from web
Centre for site: http://www.nicri.org.au/
Retirement ( ( ( (
Investments
(NICRI)
National Introducing Publication Not known Free retirees; Call NICRI (ph. 1800 020
Information Immediate retrenched 110) or download from web
Centre for Annuities site: http://www.nicri.org.au/
Retirement ( ( ( (
Investments
(NICRI)
National Immediate Publication Not known Free retirees; Call NICRI (ph. 1800 020
Information Annuities retrenched 110) or download from web
Centre for (Booklet) site: http://www.nicri.org.au/
Retirement ( ( ( ( ( (
Investments
(NICRI)
National Insurance and Publication Not known Free retirees; Call NICRI (ph. 1800 020
Information Friendly Society retrenched 110) or download from web
Centre for Bonds site: http://www.nicri.org.au/
Retirement ( ( ( (
Investments
(NICRI)
National Investment Fees Publication Not known Free retirees; Call NICRI (ph. 1800 020
Information retrenched 110) or download from web
Centre for site: http://www.nicri.org.au/
Retirement ( (
Investments
(NICRI)
National Master Trust Publication Not known Free retirees; Call NICRI (ph. 1800 020
Information and Wrap retrenched 110) or download from web
Centre for Accounts site: http://www.nicri.org.au/
Retirement ( (
Investments
(NICRI)
National Mortgage Trusts Publication Not known Free retirees; Call NICRI (ph. 1800 020
Information retrenched 110) or download from web
Centre for site: http://www.nicri.org.au/
Retirement ( (
Investments
(NICRI)
7 of 80
National Property Trusts Publication Not known Free retirees; Call NICRI (ph. 1800 020
Information retrenched 110) or download from web
Centre for site: http://www.nicri.org.au/
Retirement ( (
Investments
(NICRI)
National Shares Publication Not known Free retirees; Call NICRI (ph. 1800 020
Information retrenched 110) or download from web
Centre for site: http://www.nicri.org.au/
Retirement ( (
Investments
(NICRI)
National Term Deposits Publication Not known Free retirees; Call NICRI (ph. 1800 020
Information retrenched 110) or download from web
Centre for site: http://www.nicri.org.au/
Retirement ( (
Investments
(NICRI)
National Unit Trusts Publication Not known Free retirees; Call NICRI (ph. 1800 020
Information retrenched 110) or download from web
Centre for site: http://www.nicri.org.au/
Retirement ( (
Investments
(NICRI)
National Understanding Publication Not known Free retirees; Call NICRI (ph. 1800 020
Information Retirement retrenched 110) or download from web
Centre for Income Streams site: http://www.nicri.org.au/
Retirement ( (
Investments
(NICRI)
Department The Source web based N/A Free youth http://www.thesource.gov.au/
of Family website money/index.htm
and
Community ( ( ( ( ( ( ( ( ( ( (
Services
(FaCS)
Department Web page: Web based N/A Free retirees; http://www.facs.gov.au/intern
of Family "Guide to seniors et/facsinternet.nsf/aboutfacs/
and Deeming" programs/seniors- (
Community deeming_guide.htm
Services
Department Web page: List web based N/A Free retirees; http://www.facs.gov.au/intern
of Family of Financial seniors et/facsinternet.nsf/aboutfacs/
and Institutions programs/seniors-
Community Offering deeming_list.htm
Services Deeming ( (
(FaCS) Accounts Based
on Cannex
Information
8 of 80
Department Web page: web based N/A Free retirees; http://www.facs.gov.au/intern
of Family Questions and seniors et/facsinternet.nsf/aboutfacs/
and answers - New programs/seniors-
Community Deeming Rates deeming_qa_mar04.htm (
Services from 20 March
(FaCS) 2004
Department Planning for a publication Not known Free retirees http://www.facs.gov.au/intern
of Family better et/facsinternet.nsf/VIA/retire/
and retirement - $File/MAA&PA_Public_V5.pd
Community information for f ( ( (
Services people thinking
(FaCS) about retirement
Department Chapter 11: Publication Not known Free Retirees; http://www.facs.gov.au/intern
of Family Financing - Your seniors et/facsinternet.nsf/aboutfacs/
and Options programs/seniors-
Community (chapter in movinghouse.htm At this
Services
(FaCS)
Moving House -
Your Choices)
address, option of
downloading booklet in html
(
or pdf version. Can also
phone Centrelink for hard
copy version (ph. 13 23 00)
Department Australian publication Not known Free Retirees; http://www.facs.gov.au/intern
of Family Retirees: Your seniors et/facsinternet.nsf/aboutfacs/
and Choices programs/seniors-
Community ozretirees.htm. From this ( ( ( (
Services address, option of
(FaCS) downloading as html or pdf
FaCS Investing Publication Not known Free Retirees; version.
http://www.facs.gov.au/intern
Jointly Money: Your seniors et/facsinternet.nsf/aboutfacs/
written with Choices programs/seniors-imyc.htm
NICRI At this address, option of
downloading as html or pdf.
A hard copy can be obtained
( ( ( ( ( ( (
by phoning FaCS (1300 367
676) or Centrelink (132300)
or by visiting a Centrelink
Customer Service Centre or
FaCS Cape York Project - training of 2001/2002 free indigenous Not known
Family family facilitators;
Management Setting up of project
Project office; assessment ( ( ( (
of communities; etc.
FaCS (in Traditional Project - N/A Not indigenous Not known
conjuction Credit Union known
with the NT Indigenous
Gov) Community ( (
Education
Project
9 of 80
FaCS Commonwealth Project N/A Free general http://www.facs.gov.au/intern
Financial public et/facsinternet.nsf/family/cfcp
Counselling - ( (
Programme commonwealth_financial_cou
nselling_program.htm
Department You and Your Publication Sept. 2003 Free social Available from DVA state
of Veterans' Pension security offices and VAN (Veterans'
Affairs recipients Affairs Network) offices. ( ( (
(DVA)
Department Planning ahead Publication Not known Free social Available from DVA state
of Veterans' security offices and VAN (Veterans'
Affairs recipients Affairs Network) offices. (
(DVA)
Department Veterans' Affairs Information service N/A Free social Service provided at DVA
of Veterans' Financial security office or in the home of
Affairs Information recipients social security recipient. Call ( ( ( (
(DVA) Service nearest DVA office to
arrange an appointment.
Australian ACCC website web based N/A Free general http://www.accc.gov.au/
Competition public
and
Consumer ( (
Commission
(ACCC)
Australian Infocentre telephone and email N/A Free general Telephone no: 1300 302
Competition information and public 502. Electronic forms to
and complaints service email available at:
Consumer http://www.accc.gov.au/conte ( ( (
Commission nt/index.phtml/itemId/3772
(ACCC)
Australian Buying a car Publication. A Not known Free Indigenous Posters from ACCC & State
Competition poster from the Fair Trading Office
and series "Don't get
Consumer tricked…" ( (
Commission
(ACCC)
Australian Know your rights Publication Not known Free Indigenous Posters produced and
Competition distributed nationally through
and State Offices of Fair Trading.
Consumer ( ( (
Commission
(ACCC)
Australian Storecharter Publication 30-Apr-02 Free indigenous http://www.accc.gov.au/conte
Competition brochure nt/item.phtml?itemId=305221
and &nodeId=file3f2875142ff49&f
Consumer n=Storecharter%20Brochure. (
Commission pdf
(ACCC)
10 of 80
Australian ACCC Publication Not known Free general Available in electronic form
Competition Consumer public only. Current and past
and Express editions available from
Consumer ACCC web site: (
Commission http://www.accc.gov.au
(ACCC)
Australian If it sounds to Publication 11-Mar-04 Free general http://www.accc.gov.au/conte
Competition good to be public nt/item.phtml?itemId=489414
and true… &nodeId=file40513e23574e8
Consumer
Commission
&fn=If%20it%20sounds%20t
oo%20good%20to%20be%2
( (
(ACCC) 0true.pdf Also available in a
printed version. Please
Australian Are you being Publication 30-Nov-01 Free debtors contact the ACCC
http://www.accc.gov.au/conte
Competition harassed about nt/item.phtml?itemId=305227
and debts? &nodeId=file3f20705b40016
Consumer &fn=Are%20You%20Being% ( (
Commission 20Harassed%20About%20D
(ACCC) ebts.pdf.
Australian ACCC Referral Publication 31-Aug-03 Free general http://www.accc.gov.au/conte
Competition Guide public (low nt/item.phtml?itemId=386270
and income) &nodeId=file3f8645b36508c&
Consumer fn=ACCC%20referral%20gui
Commission de_Aug2003_printable.pdf.
(ACCC) A printed version is also
available. Please contact ( ( (
the ACCC Publishing Unit on
(02) 6243 1143 or via email:
publishing.unit@accc.gov.au.
Australian Fair.com: Publication 31-Jan-01 Free general http://www.accc.gov.au/conte
Competition advertising and public nt/item.phtml?itemId=303739
and promoting &nodeId=file3f2dbb2e4e130
Consumer Internet Access &fn=Fairdotcom%20- (
Commission %20Advertising%20and%20
(ACCC) Promoting%20Internet%20Ac
cess.pdf.
Australian Internet Publication 31-Aug-00 Free general http://www.accc.gov.au/conte
Competition Auctions: what public nt/item.phtml?itemId=303760
and you should &nodeId=file3f2dd8bb68857
Consumer know before you &fn=Internet%20Auctions.pdf ( ( ( (
Commission bid and sell
(ACCC)
Australian Misleading job Publication 31-Jan-99 Free general http://www.accc.gov.au/conte
Competition and business public nt/item.phtml?itemId=303263
and opportunity ads: &nodeId=file3f248f6aa2738&
Consumer how to handle fn=Misleading%20Job%20an ( ( ( (
Commission them d%20Business%20Opportuni
(ACCC) ty%20Ads.pdf
11 of 80
Australian Scams: protect Publication 31-Oct-00 Free small http://www.accc.gov.au/conte
Competition your business business nt/item.phtml?itemId=304592
and from them &nodeId=file3f5fc0bb9bdc4&f
Consumer n=Scams.pdf ( ( ( (
Commission
(ACCC)
Australian Think twice Publication (Poster) 30-Aug-03 Free general http://www.accc.gov.au/conte
Competition before public nt/item.phtml?itemId=364537
and comparing &nodeId=file3f5ffdcd06d4b&f
Consumer prices in your n=Two%20price%20advertisi
Commission ads ng_A3%20poster_Aug2003_
(ACCC) screen%20res.pdf. Printed
version also available. ( (
Please contact the ACCC
Publishing Unit on (02) 6243
1143 or via email:
publishing.unit@accc.gov.au.
Australian Warranties and Publication 31-Dec-01 Free general http://www.accc.gov.au/conte
Competition refunds public nt/item.phtml?itemId=322947
and &nodeId=file3f67d97469895
Consumer &fn=Warranties%20and%20r ( ( ( (
Commission efunds.pdf
(ACCC)
Australian Computerised Publication 30-Dec-02 Free general http://www.accc.gov.au/conte
Competition Gambling public nt/item.phtml?itemId=305260
and Systems &nodeId=file405e6da34ffcc&f
Consumer n=Computerised%20Gamblin ( ( (
Commission g%20Systems.pdf
(ACCC)
Department Enterprise and Foundation set up Students
Established Not known Pilot program is being trialled
of Career DEST. ECEF (with January (Years 8,9 in 3 states: Qld, Vic, Tas.
Education, Education Collection House 2001 or 10) Involved 13 high schools in
Science and Foundation: Foundation) has 2003. Web page for
Training Operation established a program:
(DEST) Financial program called e- http://www.collectionhouse.c ( ( (
Literacy money: operation om.au/foundation/content/pro
financial literacy. gram.htm. Schools that wish
to participated contact
Collection House Foundation.
Department myfuture website web based N/A Free students http://www.myfuture.edu.au
of (secondary
Education, and tertiary
Science and levels)
Training ( ( ( ( (
(DEST)
12 of 80
Department New web based N/A Free general http://www.newconnections.g
of Connections public (rural ov.au/Home/0,,0_2-
Communicat website and 2_5,00.html
ion, regional ( (
Information areas)
Technology
and the Arts
Australian Mobile phone publication - Not known Free general http://www.aca.gov.au/consu
Communicat contracts consumer fact sheet public mer_info/fact_sheets/consum
ions er_fact_sheets/fsc48.htm (
Authority
Australian Charges for publication - Not known Free general http://www.aca.gov.au/consu
Communicat calls to 13/1300 consumer fact sheet public mer_info/fact_sheets/consum
ions and 1800 er_fact_sheets/fsc61.htm ( (
Authority numbers
Australian Consumer publication - Not known Free general http://www.aca.gov.au/consu
Communicat Safeguards for consumer fact sheet public mer_info/fact_sheets/consum
ions mobile users er_fact_sheets/fsc52.htm (
Authority
Australian Resolving your publication - Not known Free general http://www.aca.gov.au/consu
Communicat telecommunicati consumer fact sheet public mer_info/fact_sheets/consum
ions ons complaints er_fact_sheets/fsc43.htm ( ( (
Authority
Australian Delivering better publication - Not known Free general http://www.aca.gov.au/consu
Communicat bills consumer fact sheet public mer_info/fact_sheets/consum
ions er_fact_sheets/fsc40.htm ( (
Authority
Australian Telephone billing publication - Not known Free general http://www.aca.gov.au/consu
Communicat consumer fact sheet public mer_info/fact_sheets/consum
ions er_fact_sheets/fsc09.htm ( ( ( (
Authority
National Spam project web based N/A Free general http://www.noie.gov.au/projec
Office for web site public ts/confidence/Improving/spa
the m.htm ( ( (
Information
Economy
National Spam Guide publication Not known Free general Details TBA
Office for public
the ( ( (
Information
Economy
National Online shopping publication Not known Free general http://www.noie.gov.au/projec
Office for fact sheets public ts/confidence/Improving/shop
the ping.htm. Currently being ( (
Information updated (as @ 5 April 2004)
Economy
Department Scamwatch web based N/A Free general http://www.scamwatch.gov.a
of the website public u/content/scams/scams.asp ( ( (
Treasury
13 of 80
Department The Little Black publication Not known Free general Book closely follows the
of the Book of Scams public scam watch web site (see:
Treasury http://www.scamwatch.gov.a
u). It can be downloaded
from a variety of government
consumer affair agencies ( ( (
including the Ministerial
Council on Consumer
Affairs:
http://www.consumer.gov.au/
html/black_book/download/ful
Department Consumers web based N/A Free general http://www.consumersonline.
of the online website public gov.au ( ( ( ( ( ( ( ( ( ( (
Treasury
Department Australian Publication Not known Free general http://www.consumersonline.
of the Consumer public gov.au/content/publications/C
Treasury Handbook onsumer/resources_handboo ( ( (
k.asp
Department Christmas & Publication Not known Free general http://www.consumersonline.
of the New Year Sales (Factsheet) public gov.au/downloads/facts/Chris ( ( ( (
Treasury tmas1.pdf
Department Christmas Publication Not known Free general http://www.consumersonline.
of the Shopping Rights (Factsheet) public gov.au/downloads/facts/Chris ( ( (
Treasury tmas2.pdf
Department Christmas Publication Not known Free general http://www.consumersonline.
of the Spending (Factsheet) public gov.au/downloads/facts/Chris ( ( ( ( (
Treasury tmas5.pdf
Department Refunds Publication Not known Free general http://www.consumersonline.
of the (Factsheet) public gov.au/downloads/facts/Your ( ( (
Treasury _rights1.pdf
Department Unfair Selling Publication Not known Free general http://www.consumersonline.
of the (Factsheet) public gov.au/downloads/facts/Your ( ( ( (
Treasury _rights2.pdf
Department Faulty Products Publication Not known Free general http://www.consumersonline.
of the (Factsheet) public gov.au/downloads/facts/Your ( ( (
Treasury _rights3.pdf
Department Pricing Publication Not known Free general http://www.consumersonline.
of the (Factsheet) public gov.au/downloads/facts/Your ( ( ( (
Treasury _rights4.pdf
Department Receiving Publication Not known Free general http://www.consumersonline.
of the Products (Factsheet) public gov.au/downloads/facts/Your ( ( ( (
Treasury _rights5.pdf
Department Privacy Publication Not known Free general http://www.consumersonline.
of the (Factsheet) public gov.au/downloads/facts/Your ( ( (
Treasury _rights7.pdf
Department Making a Publication Not known Free general http://www.consumersonline.
of the Complaint (Factsheet) public gov.au/downloads/facts/Your ( ( (
Treasury _rights8.pdf
14 of 80
Department Door to door Publication Not known Free general http://www.consumersonline.
of the sales (Factsheet) public gov.au/content/publications/C
Treasury FactSheets/resources_fs_1.a ( ( (
sp
Department Direct Marketing Publication Not known Free general http://www.consumersonline.
of the (Factsheet) public gov.au/content/publications/C
Treasury FactSheets/resources_fs_2.a ( ( (
sp
Department Unsolicited Publication Not known Free general http://www.consumersonline.
of the Goods (Factsheet) public gov.au/content/publications/C
Treasury FactSheets/resources_fs_4.a ( ( (
sp
Department Steps for Publication Not known Free general http://www.consumersonline.
of the Consumer in (Factsheet) public gov.au/content/publications/C
Treasury Making a FactSheets/resources_fs_5.a ( (
Complaint sp
Department The Value for Publication Not known Free general http://www.consumersonline.
of the Money Checklist (Factsheet) public gov.au/content/publications/C
Treasury FactSheets/resources_fs_6.a ( ( ( ( (
sp
Department Consumer Soft ware Not known Free general http://www.consumerping.gov
of the PING software public .au/content/what.asp ( (
Treasury
Ministerial Official site of web based N/A Free general http://www.consumer.gov.au/
Council on the Ministerial public
Consumer
Affairs
Council on
Consumer
( ( ( (
Affairs
Ministerial Before you publication Not known Free youth http://www.consumer.gov.au/
Council on splash your cash html/pdf/KidsMedia(Leaflet).p
Consumer df. Printed version also ( ( ( ( (
Affairs available in each state and
territory.
Australian Infoline telephone and email N/A Free general infoline@asic.gov.au or
Securities information service public 1300 300 630
and
Investments ( (
Commission
(ASIC)
Australian FIDO (Financial web based N/A Free general http://fido.asic.gov.au/fido/fid
Securities Information public o.nsf
and Delivered On-
Investments line) website ( ( ( ( ( (
Commission
(ASIC)
15 of 80
Australian Don't Kiss Your publication Not known Free general http://fido.asic.gov.au/asic/pd
Securities Money Goodbye public flib.nsf/LookupByFileName/D
and KYMG.pdf/$file/DKYMG.pdf.
Investments A printed version can be
Commission obtained by either emailing
(ASIC) or phoning Infoline:
infoline@asic.gov.au or ( ( ( ( (
1300 300 630. This version
is also distributed through
the Financial Planners
Association.
Australian Super Decisions publication Not known Free general http://fido.asic.gov.au/asic/pd
Securities public flib.nsf/LookupByFileName/S
and uperDecisions.pdf/$file/Super
Investments Decisions.pdf ( ( ( ( (
Commission
(ASIC) A
printed version can be
Australian You can publication Not known Free general http://fido.asic.gov.au/asic/pd
Securities complain public flib.nsf/LookupByFileName/y
and ou_can_complain.pdf/$file/yo
Investments u_can_complain.pdf A
Commission printed version can be (
(ASIC) obtained by phoning or
emailing Infoline:
infoline@asic.gov.au or
1300 300 630
Australian Your Guide to Publication Not known Free general http://fido.asic.gov.au/fido/fid
Securities the EFT Code public o.nsf/byid/0B5B926A346299
and 7DCA256E210000D754?ope
Investments ndocument. A printed
Commission version can be obtained by ( (
(ASIC) phoning or emailing Infoline:
infoline@asic.gov.au or
1300 300 630
Australian FIDO postcards Publication Not known Free general Copies available from
Securities public Infoline:
and infoline@asic.gov.au or
Investments 1300 300 630 (
Commission
(ASIC)
Australian U-Turn the Publication Not known Free youth http://fido.asic.gov.au/asic/pd
Securities Wheel flib.nsf/LookupByFileName/U
and TurntheWheel.pdf/$file/UTurn
Investments theWheel.pdf ( (
Commission
(ASIC)
16 of 80
Australian Consumers & Publication Jun-03 Free general http://fido.asic.gov.au/asic/pd
Securities Money: A quick public flib.nsf/LookupByFileName/C
and guide onsumers&money_guide.pdf/
Investments $file/Consumers&money_gui
Commission de.pdf. Based on No 41 in
(ASIC) the Hot Topics series
produced by the Legal
Access Information Centre.
In this format it is available ( ( ( ( (
from all NSW Public
Libraries and by contacting
the Legal Information
Access Centre (LIAC) at the
State Library of NSW on (02)
9273 1558 or
liac@sl.nsw.gov.au
Australian Moola Talk & Publication Not known Free indigenous http://fido.asic.gov.au/asic/pd
Securities No Free Moola flib.nsf/LookupByFileName/m
and oola_comic.pdf/$file/moola_c
Investments omic.pdf. Email or phone ( ( ( ( (
Commission Infoline:
(ASIC) infoline@asic.gov.au or
1300 300 630
Australian Consumer Alerts Publication Not known Free general http://fido.asic.gov.au/fido/fid
Securities public o.nsf/byheadline/consumer+a
and lerts+home+page?openDocu
Investments ment ( ( ( ( ( ( (
Commission
(ASIC)
Australian FIDO News Publication (Monthly Not known Free general Free to join. For more
Securities email newsletter) public details see
and http://fido.asic.gov.au/fido/fid
Investments o.nsf/byheadline/Join+FIDO+ ( (
Commission News?opendocument
(ASIC)
Australian Money Expo Expo/seminar N/A Free general Approx. 10 public
Securities public expos/seminars each year
and nationally
Investments ( (
Commission
(ASIC)
Australian Individuals web based N/A Free general http://www.ato.gov.au/individ
Taxation home page public uals ( ( ( (
Office (ATO)
17 of 80
Australian Guide to Capital Publication 2003 Free general Available to download as a
Taxation Gains Tax public set of pdf files:
Office (ATO) http://www.ato.gov.au/individ
uals/content.asp?doc=/conte
nt/31570.htm&page=1&pc=0
01/002/042/003&mnu=5392& ( (
mfp=001/002&st=tp&cy=1.
A printed version is available
from an ATO shopfront or by
calling the Publications
Distribution Service on 1300
Australian Personal Publication 2003 Free general http://www.ato.gov.au/conten
Taxation Investors Guide public t/downloads/nat4152-03.pdf.
Office (ATO) to capital gains A printed version is
tax 2003 available from an ATO ( (
shopfront or by calling the
Publications Distribution
Service on 1300 720 092.
Australian Rental Publication 2003 Free general http://www.ato.gov.au/conten
Taxation Properties 2003 public t/downloads/NAT1729-
Office (ATO) 03.pdf. A printed version is
available from an ATO
shopfront or by calling the ( (
Publications Distribution
Service on 1300 720
092.
Australian You and Your Publication 2003 Free general http://www.ato.gov.au/conten
Taxation Shares public t/downloads/NAT2632-
Office (ATO) 03.pdf. A printed version is
available from an ATO ( ( (
shopfront or by calling the
Publications Distribution
Service on 1300 720 092.
Australian Entering the Publication 2003 Free general http://www.ato.gov.au/conten
Taxation Australian tax public t/Downloads/NAT2705-
Office (ATO) system - what (focusing 03.pdf. A printed version is
you need to on those available from an ATO
know 2003 that are shopfront or by calling the ( (
entering the Publications Distribution
tax system) Service on 1300 720 092.
Australian Australian film Publication 2003 Free taxpayers http://www.ato.gov.au/individ
Taxation industry uals/content.asp?doc=/conte
Office (ATO) incentives nt/31577.htm&pc=001/002/04
2/012&mnu=5392&mfp=001/
002&st=tp&cy=1. A printed
version is available from an ( (
ATO shopfront or by calling
the Publications Distribution
Service on 1300 720 092.
18 of 80
Australian Business and Publication 2003 Free business http://www.ato.gov.au/conten
Taxation professional t/downloads/NAT2543-
Office (ATO) items schedule 03.pdf. A printed version is
and instructions available from an ATO (
shopfront or by calling the
Publications Distribution
Service on 1300 720 092.
Australian Capital Publication 2003 Free taxpayers http://www.ato.gov.au/conten
Taxation allowances t/downloads/NAT4089-
Office (ATO) schedule and 03.pdf. A printed version is
instructions available from an ATO (
shopfront or by calling the
Publications Distribution
Service on 1300 720 092.
Australian Deductions for Publication 2003 Free taxpayers http://www.ato.gov.au/conten
Taxation pre-paid t/downloads/Nat4170-03.pdf.
Office (ATO) expenses A printed version is
available from an ATO ( (
shopfront or by calling the
Publications Distribution
Service on 1300 720 092.
Australian Family Tax Publication 2003 Free families short guide:
Taxation benefit claim with children http://www.ato.gov.au/conten
Office (ATO) form instructions t/downloads/NAT4108-
03.pdf. Longer guide:
http://www.ato.gov.au/conten
t/downloads/NAT4108long- (
03.pdf A printed version is
available from an ATO
shopfront or by calling the
Publications Distribution
Service on 1300 720 092.
Australian Guide to Publication 2003 Free general http://www.ato.gov.au/conten
Taxation Depreciating public t/downloads/Nat1996-03.pdf.
Office (ATO) Assets A printed version is
available from an ATO ( (
shopfront or by calling the
Publications Distribution
Service on 1300 720 092.
Australian Interest on early Publication 2003 Free general http://www.ato.gov.au/conten
Taxation payments and public t/downloads/NAT2277-
Office (ATO) overpayments 03.pdf. A printed version is
of tax available from an ATO (
shopfront or by calling the
Publications Distribution
Service on 1300 720 092.
19 of 80
Australian Refund of Publication 2003 Free investors http://www.ato.gov.au/conten
Taxation imputation (general) t/downloads/NAT4105-
Office (ATO) credits: 03.pdf. A printed version is
application and available from an ATO (
instructions for shopfront or by calling the
individuals Publications Distribution
Service on 1300 720 092.
Australian Rental Publication 2003 Free investors http://www.ato.gov.au/conten
Taxation Properties (general) t/downloads/NAT2683-
Office (ATO) schedules and 03.pdf. A printed version is
instructions available from an ATO ( (
shopfront or by calling the
Publications Distribution
Service on 1300 720 092.
Australian Baby bonus publication Not known Free general http://www.ato.gov.au/individ
Taxation public uals/content.asp?doc=/conte
Office (ATO) nt/22338.htm&pc=001/002/04 (
2/014&mnu=5392&mfp=001/
002&st=tp&cy=1
Australian Baby bonus publication 2003 Free general http://www.ato.gov.au/conten
Taxation instructions and public t/downloads/Nat6580-03.pdf.
Office (ATO) claim A printed version is
available from an ATO (
shopfront or by calling the
Publications Distribution
Service on 1300 720 092.
Australian Guide to Goods publication Dec-02 Free small http://www.ato.gov.au/individ
Taxation and Services business uals/content.asp?doc=/conte
Office (ATO) tax for small nt/20724.htm&pc=001/002/04 (
business 2/004&mnu=5392&mfp=001/
002&st=tp&cy=1
Australian Foreign publication Not known Free investors http://www.ato.gov.au/conten
Taxation Investment (general) t/downloads/NAT2130.pdf.
Office (ATO) funds guide A printed version is available
from an ATO shopfront or by ( (
calling the Publications
Distribution Service on 1300
720 092.
Australian How to claim a publication Not known Free general http://www.ato.gov.au/conten
Taxation foreign tax credit public t/downloads/nat2338-03.pdf.
Office (ATO) A printed version is
available from an ATO (
shopfront or by calling the
Publications Distribution
Service on 1300 720 092.
20 of 80
Australian Pay as you go publication Not known Free small http://www.ato.gov.au/individ
Taxation witholding guide business uals/content.asp?doc=/conte
Office (ATO) no 8 - a guide to nt/41716.htm&pc=001/002/04
withholding from 2/007&mnu=5392&mfp=001/
back payments 002&st=tp&cy=1. A printed
version is available from an (
ATO shopfront or by calling
the Publications Distribution
Service on 1300 720 092.
Australian Applying for publication Not known Free general http://www.ato.gov.au/conten
Taxation your tax file public t/downloads/nat1753.pdf (
Office (ATO) number
Australian Income publication Not known Free artist, http://www.ato.gov.au/conten
Taxation averaging for writer, t/downloads/NAT2475-
Office (ATO) special composer 03.pdf. A printed version is
professionals or inventor available from an ATO (
shopfront or by calling the
Publications Distribution
Service on 1300 720 092.
Australian Tax Help program Not known Free general Available through July to 31
Taxation public (low October (
Office (ATO) income)
Reserve RBA website web based N/A Free students http://www.rba.gov.au
Bank of
Australia (
(RBA)
21 of 80
financial indu
stry
22 of 80
State and Territory Government Departments and Agencies
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ACT Office of Office of Fair web based N/A Free General public http://www.fairtrading.act.gov.au/ind
Fair Trading Trading website ex.html ( ( ( ( (
ACT Office of Scams and Publication Not Free General public http://www.fairtrading.act.gov.au/pub
Fair Trading Consumers known s/Other/Brochures/scams_consume
rs.pdf or hard copy from OFT (ph: ( (
13 32 20)
NSW Office of Money Stuff! web based N/A Free students (primary http://www.moneystuff.fairtrading.ns
Fair Trading & secondary); w.gov.au/
teachers ( ( (
NSW Office of School projects web based N/A Free students (primary http://www.fairtrading.nsw.gov.au/yo
Fair Trading website & secondary); uth/schoolprojects.html
teachers ( ( (
NSW Office of Office of Fair web based N/A Free General public http://www.fairtrading.nsw.gov.au/de
Fair Trading Trading website fault.html (
NSW Office of The Shoppers Publication Not Free General public http://www.fairtrading.nsw.gov.au/pd
Fair Trading Guide known fs/corporate/publications/dft114.pdf
or had copy from OFT (ph: 13 32 20) ( ( (
NSW Office of Student guide - Publication Not Free students (general) http://www.fairtrading.nsw.gov.au/pd
Fair Trading understanding known fs/corporate/publications/ft253.pdf
your consumer or hard copy from OFT (ph: 13 32 ( ( (
rights 20)
NSW Office of The Seniors' Publication Not Free Seniors http://www.fairtrading.nsw.gov.au/pd
Fair Trading Guide known fs/corporate/publications/dft115.pdf
or hard copy from OFT (ph: 13 32 ( ( ( ( ( (
20)
NSW Office of The Car Buyers Publication Not Free General Public http://www.fairtrading.nsw.gov.au/pd
Fair Trading Handbook known fs/corporate/publications/ft253.pdf
or hard copy from OFT (ph: 13 32 ( (
20)
NSW Office of Some things to Publication Not Free General public http://www.fairtrading.nsw.gov.au/pd
Fair Trading consider before known fs/corporate/publications/dftc04.pdf
you borrow or hard copy from OFT (ph: 13 32 (
money 20)
23 of 80
NSW Office of Borrowing Publication Not Free General public http://www.fairtrading.nsw.gov.au/pd
Fair Trading money known fs/corporate/publications/dftc05.pdf
or hard copy from OFT (ph: 13 32 (
20)
NSW Office of Credit cards & Publication Not Free General public http://www.fairtrading.nsw.gov.au/pd
Fair Trading interest free known fs/corporate/publications/dftc06.pdf
deals or hard copy from OFT (ph: 13 32 (
20)
NSW Office of A seniors' guide Publication Not Free General public http://www.fairtrading.nsw.gov.au/pd
Fair Trading to some basic known fs/corporate/publications/dftc09.pdf
consumer rights or hard copy from OFT (ph: 13 32 (
20)
NSW Office of Relationship Publication Not Free General public http://www.fairtrading.nsw.gov.au/pd
Fair Trading debt known fs/corporate/publications/dftc10.pdf
or hard copy from OFT (ph: 13 32 (
20)
NSW Office of Help with credit Publication Not Free General public http://www.fairtrading.nsw.gov.au/pd
Fair Trading problems known fs/corporate/publications/dftc17.pdf
or hard copy from OFT (ph: 13 32 (
20)
NSW Office of Banking - Publication Not Free General public http://www.fairtrading.nsw.gov.au/pd
Fair Trading reducing your known fs/corporate/publications/dftc19.pdf
transaction or hard copy from OFT (ph: 13 32 (
costs 20)
NSW Office of Shopping and Publication Not Free General public http://www.fairtrading.nsw.gov.au/pd
Fair Trading refunds - known fs/corporate/publications/dftc24.pdf
information for or hard copy from OFT (ph: 13 32 (
consumers 20)
NSW Office of Buying a Used Publication Not Free General public http://www.fairtrading.nsw.gov.au/pd
Fair Trading Car known fs/corporate/publications/dftc07.pdf
or hard copy from OFT (ph: 13 32 ( (
20)
NSW Office of Buying a Mobile Publication Not Free General public http://www.fairtrading.nsw.gov.au/pd
Fair Trading Phone known fs/corporate/publications/dftc11.pdf
or hard copy from OFT (ph: 13 32 ( (
20)
NSW Mobile Phones web based N/A Free General public http://www.kids.nsw.gov.au/ourwork/
Commission mobiles.html
for children and ( ( ( (
young people
NSW "The Good, the forum 2002 Free youth (general) For more infromation see:
Commission Bad and the http://www.kids.nsw.gov.au/exchang
for children and Ugly" of mobile e/8/mobile.html ( ( ( (
young people phones
Office of web site web based N/A Free youth (general) http://www.youth.nsw.gov.au
Children & ( ( ( (
Young People
24 of 80
CAV CAV website web based N/A Free General public http://www.consumer.vic.gov.au/
(Consumer and
Business ( ( ( ( (
Affairs Victoria)
CAV Money Stuff! web based N/A Free students (primary http://www.moneystuff.net.au/
(Consumer and and secondary);
Business teachers ( ( ( ( ( (
Affairs Victoria)
CAV Mind Your Resource Not Free NESB (Non- http://www.virtualilc.com/amymTryIt/i
(Consumer and Money kit known English speaking ndex.htm
Business comprising background)
Affairs Victoria) CD ROM, consumers;
teachers' teachers (Adult
notes, Multicultural
student Education ( ( ( ( (
worksheets, Services)
audio
cassette,
web based
exercises
CAV Stuff Publication Not Free youth (general) http://www.consumer.vic.gov.au/cba
(Consumer and known v/fairsite.nsf/pages/of_stuff; hard
Business copy from CAV (ph. 1300 55 81 81) ( ( (
Affairs Victoria)
CAV Debt Collectors: Publication Not Free indigenous http://www.consumer.vic.gov.au/cba
(Consumer and Your Rights in known v/fairattach.nsf/Images/factsheet_in
Business Victoria digenous_debtcollect/$FILE/debtcoll ( ( (
Affairs Victoria) ect.pdf; hard copy from CAV (ph.
1300 55 81 81)
CAV Knowing Your Publication Not Free indigenous http://www.consumer.vic.gov.au/cba
(Consumer and Rights When known v/fairattach.nsf/Images/factsheet_in
Business Shopping digenous_shoprights/$FILE/shoprigh ( ( (
Affairs Victoria) ts.pdf; hard copy from CAV (ph.
1300 55 81 81)
CAV Using Credit Publication Not Free indigenous http://www.consumer.vic.gov.au/cba
(Consumer and known v/fairattach.nsf/Images/factsheet_in
Business digenous_usingcredit/$FILE/usingcr (
Affairs Victoria) edit.pdf; hard copy from CAV (ph.
1300 55 81 81)
CAV Buying a Used Publication Not Free indigenous http://www.consumer.vic.gov.au/cba
(Consumer and Car known v/fairattach.nsf/Images/factsheet_in
Business digenous_buyingcar/$FILE/buyingca ( (
Affairs Victoria) r.pdf; hard copy from CAV (ph.
1300 55 81 81)
CAV Renting a Home Publication Not Free indigenous http://www.consumer.vic.gov.au/cba
(Consumer and known v/fairattach.nsf/Images/factsheet_in
Business digenous_renting/$FILE/renting.pdf; (
Affairs Victoria) hard copy from CAV (ph.1300 55 81
81)
25 of 80
CAV Older and Wiser Publication Not Free Seniors http://www.consumer.vic.gov.au/cba
(Consumer and known v/fairsite.nsf/pages/of_older&wiser;
Business hard copy from CAV (ph. 1300 55 ( ( (
Affairs Victoria) 81 81)
CAV Credit Cards Publication Not Free general public http://www.consumer.vic.gov.au/cba
(Consumer and known v/fairattach.nsf/Images/factsheet_fin
Business ancialservices_creditcards/$File/cre (
Affairs Victoria) ditcards.pdf; hard copy from CAV
(ph. 1300 55 81 81)
CAV Borrowing Publication Not Free General public http://www.consumer.vic.gov.au/cba
(Consumer and money known v/fairattach.nsf/Images/factsheet_fin
Business ancialservices_borrowingmoney/$Fil (
Affairs Victoria) e/borrowingmoney.pdf
CAV Dealing with Publication Not Free General public http://www.consumer.vic.gov.au/cba
(Consumer and Credit Problems known v/fairattach.nsf/Images/factsheet_fin
Business ancialservices_creditproblems/$File/
Affairs Victoria) creditproblems.pdf; hard copy from (
CAV (ph. 1300 55 81 81)
CAV Payday lenders Publication Not Free General public http://www.consumer.vic.gov.au/cba
(Consumer and and the known v/fairattach.nsf/Images/factsheet_fin
Business Consumer ancialservices_paydaylenders/$File/
Affairs Victoria) Credit Code paydaylenders.pdf; hard copy from (
CAV (ph. 1300 55 81 81)
CAV Debt Collectors: Publication Not Free General public http://www.consumer.vic.gov.au/cba
(Consumer and Your Rights known v/fairattach.nsf/Images/factsheet_fin
Business ancialservices_debtcollectors/$File/d
Affairs Victoria) ebtcollectors.pdf; hard copy from ( (
CAV (ph. 1300 55 81 81)
CAV Debt Publication Not Free General public http://www.consumer.vic.gov.au/cba
(Consumer and Consolidation known v/fairattach.nsf/Images/factsheet_fin
Business ancialservices_debtconsolidation/$Fi
Affairs Victoria) le/debtconsolidation.pdf; hard copy ( (
from CAV (ph. 1300 55 81 81)
CAV Investment Publication Not Free General public http://www.consumer.vic.gov.au/cba
(Consumer and seminars and known v/fairattach.nsf/Images/factsheet_fin
Business get rich quick ancialservices_investmentseminars/
Affairs Victoria) schemes $File/investmentseminars.pdf; hard (
copy from CAV (ph. 1300 55 81 81)
CAV Finance brokers Publication Not Free General public http://www.consumer.vic.gov.au/cba
(Consumer and known v/fairattach.nsf/Images/factsheet_fin
Business ancialservices_financebrokers/$File/
Affairs Victoria) financebrokers.pdf; hard copy from (
CAV (ph.1300 55 81 81)
26 of 80
CAV Comparison Publication Not Free General public http://www.consumer.vic.gov.au/cba
(Consumer and rates known v/fairattach.nsf/Images/factsheet_fin
Business ancialservices_comparisonrates/$Fil
Affairs Victoria) e/comparisonrates.pdf; hard copy (
from CAV (ph. 1300 55 81 81)
Queensland OFT website web based N/A Free General public http://www.consumer.qld.gov.au/
Office of Fair ( ( ( ( (
Trading
Queensland $hop $mart Kit Resource Not Free general public; Qld OFT (ph. 1300 658 030)
Office of Fair kit known youth; teachers
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Queensland Buy Smart Annual N/A Free students http://www.consumer.qld.gov.au/oft/
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oftweb.nsf/web+pages/0C6AD84F5 (
4681EBF4A256B66001AF8AC?Ope
nDocument&L1=About+Us
Queensland Post School Publication Not Free youth (general) http://www.consumer.qld.gov.au/oft/
Office of Fair Survival Tips! known oftweb.nsf/AllDocs/RWPB0552F247
Trading 136F5B74A256D2F000FFBBA?Ope
nDocument&L1=Youth+Section; ( ( (
hard copy from Qld OFT (ph. 1300
658 030)
Queensland Buying a Mobile Publication Not Free General public http://www.fairtrading.qld.gov.au/oft/
Office of Fair Phone known oftweb.nsf/AllDocs/190FA471409F4
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Queensland Buying an Publication Not Free General public http://www.fairtrading.qld.gov.au/oft/
Office of Fair Investment known oftweb.nsf/AllDocs/8B08D54C1908F
Trading Property 0224A256B440030524D/$File/Buyin
g_investment_property.pdf or hard ( (
copy from Qld OFT (ph. 1300
658030)
27 of 80
Queensland Good Credit Publication Not Free General public http://www.fairtrading.qld.gov.au/oft/
Office of Fair Guide known oftweb.nsf/AllDocs/11110EB6A3806
Trading 5854A256C7C001A9285/$File/Good
%20Credit%20Guide.pdf or hard ( ( ( (
copy from Qld OFT. (ph. 1300
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Queensland Managing Publication Not Free General public http://www.fairtrading.qld.gov.au/oft/
Office of Fair Credit - Family known oftweb.nsf/AllDocs/70DFF5152AE19
Trading Breakdown and 4764A256C7C001CB2A0/$File/Cred
debt it_family_breakdown.pdf or hard ( ( (
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Queensland Managing Publication Not Free General public http://www.fairtrading.qld.gov.au/oft/
Office of Fair Credit - Finance known oftweb.nsf/AllDocs/F0BBD60520582
Trading brokers 9584A256C7C001D92E9/$File/Cred
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Queensland Managing Publication Not Free General public http://www.fairtrading.qld.gov.au/oft/
Office of Fair Credit - known oftweb.nsf/AllDocs/E628493EFB1D0
Trading harassment 38A4A256C7C001D200E/$File/Cred ( ( (
from creditors it_harassment_creditors.pdf
Queensland Managing Publication Not Free General public http://www.fairtrading.qld.gov.au/oft/
Office of Fair Credit - Interest known oftweb.nsf/AllDocs/163857366440B
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Queensland Managing Publication Not Free General public http://www.fairtrading.qld.gov.au/oft/
Office of Fair Credit - payday known oftweb.nsf/AllDocs/FA00C505BD4C
Trading loans B2424A256C860001748D/$File/Pay ( ( (
day_loans.pdf
Queensland Managing Publication Not Free General public http://www.fairtrading.qld.gov.au/oft/
Office of Fair Credit - known oftweb.nsf/AllDocs/0C48877094989
Trading struggling with BF44A256C7C001E3714/$File/Cred ( ( (
debt and getting it_struggling_with_debt.pdf
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Queensland Managing Publication Not Free General public http://www.fairtrading.qld.gov.au/oft/
Office of Fair Credit - the known oftweb.nsf/AllDocs/C10732C9E9B1
Trading credit contract B4B04A256C7C001BC0C6/$File/Cr ( ( (
edit_contract.pdf
Queensland Mandatory Publication Not Free General public http://www.fairtrading.qld.gov.au/oft/
Office of Fair Comparison known oftweb.nsf/AllDocs/2C774836E1AD2
Trading Rates 7994A256D52001A3DFE/$File/Com
parison%20Rate%20Consumer.pdf (
or hard copy from Qld OFT (ph.
1300 658030)
28 of 80
Queensland Payday Lending Publication Not Free General public http://www.fairtrading.qld.gov.au/oft/
Office of Fair Arrangements known oftweb.nsf/AllDocs/F4A7C8A2096B
Trading A7284A256C8E00286515/$File/Pay
day%20lending.pdf or hard copy ( ( (
from Qld OFT (ph. 1300 658030)
Queensland Unhappy? How Publication Not Free General public http://www.fairtrading.qld.gov.au/oft/
Office of Fair to resolve known oftweb.nsf/AllDocs/4ECDC7316B9C
Trading complaints 7CE24A256B440031688E/$File/Ho
w_to_resolve_complaints.pdf or (
hard copy from Qld OFT (ph. 1300
658030)
Queensland Getting a fair go Publication Not Free indigenous http://www.consumer.qld.gov.au/oft/
Office of Fair when spending known oftweb.nsf/AllDocs/B7C1DFA91F7A
Trading your money 2FA84A256D5C0001380A/$File/AT ( ( ( ( (
SI%20booklet%20web.pdf
Queensland Agewise Publication Not Free Seniors http://www.fairtrading.qld.gov.au/oft/
Office of Fair known oftweb.nsf/AllDocs/61707D5C1E2B
Trading BBA64A256B5800071B96/$File/Age ( ( ( (
wise_dl.pdf or hard copy from Qld
OFT (ph. 1300 658030)
OCBSA (Office OCBSA website web based N/A Free General Public http://www.ocba.sa.gov.au/index.ht
of Consumer ml
and Business
Affairs South ( ( ( ( ( (
Australia)
OCBSA (Office The Smart Publication Not Free general public http://www.ocba.sa.gov.au/pdf/cons
of Consumer Consumer known umerguide.pdf or hard copy from
and Business OCBSA. For contact details, see:
Affairs South http://www.ocba.sa.gov.au/consume ( ( ( ( ( (
Australia) radvice/contact.html
OCBSA (Office Buying a Mobile Publication Not Free General public http://www.ocba.sa.gov.au/pdf/02_m
of Consumer Phone known obilephones.pdf or hard copy from
and Business OCBSA. For contact details, see:
Affairs South http://www.ocba.sa.gov.au/consume (
Australia) radvice/contact.html
OCBSA (Office Consumer Publication Not Free General public http://www.ocba.sa.gov.au/pdf/04_c
of Consumer Complaints known onsumer.pdf or hard copy from
and Business OCBSA. For contact details, see:
Affairs South http://www.ocba.sa.gov.au/consume (
Australia) radvice/contact.html
OCBSA (Office One Step Ahead Publication Not Free Seniors http://www.ocba.sa.gov.au/pdf/11_iy
of Consumer known op.pdf or hard copy from OCBSA.
and Business For contact details, see:
Affairs South http://www.ocba.sa.gov.au/consume ( ( ( (
Australia) radvice/contact.html
29 of 80
OCBSA (Office Consumer web based N/A Free youth (general) http://www.b4usplashcash.ocba.sa.g
of Consumer Youth Website - ov.au/
and Business B4U Splash
Affairs South Your Cash ( ( ( ( ( ( (
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WA WA Consumer web based N/A Free General Public http://www.docep.wa.gov.au/default.
Department of Protection asp?id=cp/dev_consumers/ssi/index
Consumer and website &menu=cp_consumer ( ( ( ( ( (
Employment
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WA The Consumer Publication Not Free General Public http://www.docep.wa.gov.au/cp/dev_
Department of Credit Code - known publications/consumer_notes/consu
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WA Credit Relief Publication Not Free General Public http://www.docep.wa.gov.au/cp/dev_
Department of and the known publications/consumer_notes/credit_
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WA Credit - what Publication Not Free General Public http://www.docep.wa.gov.au/cp/dev_
Department of happens when known publications/consumer_notes/credit_
Consumer and you can't pay cant_pay.html ( ( (
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WA Finance broking Publication Not Free General Public http://www.docep.wa.gov.au/cp/dev_
Department of and mortgage known publications/consumer_notes/guide_
Consumer and investments investors.html ( ( ( (
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WA Getting help Publication Not Free General Public http://www.docep.wa.gov.au/cp/dev_
Department of when you can't known publications/consumer_notes/getting
Consumer and repay a loan _help.html ( ( (
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WA Handy credit tips Publication Not Free General Public http://www.docep.wa.gov.au/cp/dev_
Department of known publications/consumer_notes/credit_
Consumer and tips.html ( ( (
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WA Wise Choice - a Publication Not Free Seniors http://www.docep.wa.gov.au/cp/dev_
Department of consumer guide known publications/wise/wise.pdf
Consumer and for seniors ( ( ( (
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Department of Consumer and web based N/A Free General public http://www.nt.gov.au/justice/graphpa
Consumer and Business Affairs ges/cba/conaffairs/index.shtml
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30 of 80
Department of Consumer Publication Not Free General public http://www.nt.gov.au/justice/docs/cb
Consumer and Complaints and known a/formfact/ca010201_complaints.pdf
Business Disputes (
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Department of Your Rights as Publication Not Free General public http://www.nt.gov.au/justice/docs/cb
Consumer and a Consumer known a/formfact/ca010101_rights.pdf
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Department of How consumer Publication Not Free General public http://www.nt.gov.au/justice/docs/cb
Consumer and laws protect you known a/formfact/ca010301_protection.pdf
Business ( (
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Department of Payday Lending Publication Not Free General public http://www.nt.gov.au/justice/docs/cb
Consumer and and the known a/formfact/ca050101_payday_lend.p
Business Consumer df ( ( (
Affairs NT Credit Code
Department of Credit cards Publication Not Free General public http://www.nt.gov.au/justice/docs/cb
Consumer and known a/formfact/ca050201_creditcards.pdf
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Department of Buying a Used Publication Not Free General public http://www.nt.gov.au/justice/docs/cb
Consumer and Vehicle known a/formfact/ca020501_buyusedcar.pd
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Department of Keep Your PIN Posters Not Free indigenous Department of Consumer and
Consumer and number safe; known Business Affairs NT (ph. (08) 8999
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Affairs NT Rubbish Car; (
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Department of Introducing Publication Not Free General public http://www.nt.gov.au/justice/docs/cb
Consumer and comparison known a/formfact/ca050301comprates.pdf
Business rates (
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NT Office of Youth Website web based N/A Free youth (general) http://www.nt.gov.au/dcm/youth_affa
Youth Affairs irs/home.shtml ( ( ( (
Tasmania Consumer web based N/A Free General Public http://www.justice.tas.gov.au/ca/hp_
Department of Affairs Website ci.htm
Justice and
Industrial
Relations - ( ( ( ( ( (
Consumer
Affairs and Fair
Trading
Tasmanian Office of Youth web based N/A Free youth (general) http://www.youthaffairs.tas.gov.au/
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31 of 80
Insura
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32 of 80
Markets and Exchanges
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Provider Resource Type of Resource Date Cost Availability
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Australian ASX web site web based N/A Free investors http://www.asx.com.au
Stock
Exchange ( ( ( ( ( ( (
(ASX)
Australian MyASX online service including N/A Free investors http://www.asx.com.au
Stock email newsletters; personal
Exchange "watchlist" for stocks; free ( ( ( ( ( ( (
(ASX) classes
Australian Getting started web based course N/A Free investors http://www.asx.com.au Need to register
Stock in Shares first with MyASX
Exchange ( ( ( ( ( ( (
(ASX)
Australian Getting Started web based course N/A Free investors http://www.asx.com.au Need to register
Stock in Warrants first with MyASX
Exchange ( ( ( ( (
(ASX)
Australian Getting Started face-to-face course N/A $150 investors Classes run in Adelaide, Brisbane, Perth,
Stock in Warrants Melbourne & Sydney. For more details,
Exchange call 1300 300 279 or email: ( ( ( ( (
(ASX) investor.education@asx.com.au
Australian Getting Started distance education - written N/A $69.95 investors Enrolment forms on ASX web site:
Stock in Warrants material; support via http://www.asx.com.au
Exchange telephone ( ( ( ( (
(ASX)
Australian Getting Started web based course N/A Free investors http://www.asx.com.au Need to register
Stock in Options and first with MyASX
Exchange Warrants ( ( ( ( (
(ASX)
Australian Getting Started web based course N/A Free investors http://www.asx.com.au Need to register
Stock in Interest Rate first with MyASX
Exchange Securities ( ( ( ( (
(ASX)
Australian Starting in the web based course N/A Free investors http://www.asx.com.au Need to register
Stock Sharemarket first with MyASX
Exchange ( ( ( ( (
(ASX)
33 of 80
Australian Starting in the face-to-face course N/A $150 investors Classes run in Adelaide, Brisbane, Perth,
Stock Sharemarket Melbourne & Sydney. For more details,
Exchange call 1300 300 279 or email: ( ( ( ( (
(ASX) investor.education@asx.com.au
Australian Starting in the distance education - written N/A $70 investors Enrolment forms on ASX web site:
Stock Sharemarket materials http://www.asx.com.au
Exchange ( ( ( ( (
(ASX)
Australian Getting Started web based course N/A Free investors http://www.asx.com.au Need to register
Stock in Options - the first with MyASX
Exchange essentials of ( ( ( ( (
(ASX) Options investing
Australian Getting Started face-to-face course N/A $150 investors Classes run in Adelaide, Brisbane, Perth,
Stock in Options - the Melbourne & Sydney. For more details,
Exchange essentials of call 1300 300 279 or email: ( ( ( ( (
(ASX) Options investing investor.education@asx.com.au
Australian Getting Started distance education - written N/A $69.95 investors Enrolment forms on ASX web site:
Stock in Options - the materials; teaching support http://www.asx.com.au
Exchange essentials of via email and telephone; ( ( ( ( (
(ASX) Options investing free CD
Australian Tracking Your web based course N/A Free investors http://www.asx.com.au Need to register
Stock Sharemarket first with MyASX
Exchange Investment ( ( ( ( (
(ASX)
Australian Tracking Your face-to-face course N/A $150 investors Classes run in Adelaide, Brisbane, Perth,
Stock Sharemarket Melbourne & Sydney. For more details,
Exchange Investment call 1300 300 279 or email: ( ( ( ( (
(ASX) investor.education@asx.com.au
Australian Tracking Your distance education - written N/A $69.96 investors Enrolment forms on ASX web site:
Stock Sharemarket materials http://www.asx.com.au
Exchange Investment ( ( ( ( (
(ASX)
Australian Developing Your web based course N/A Free investors http://www.asx.com.au Need to register
Stock Investment first with MyASX
Exchange Portfolio ( ( ( ( ( ( (
(ASX)
Australian Developing Your face-to-face course N/A $150 investors Classes run in Adelaide, Brisbane, Perth,
Stock Investment Melbourne & Sydney. For more details,
Exchange Portfolio call 1300 300 279 or email: ( ( ( ( ( ( (
(ASX) investor.education@asx.com.au
Australian Developing Your distance education - written N/A $69.96 investors Enrolment forms on ASX web site:
Stock Investment materials http://www.asx.com.au
Exchange Portfolio ( ( ( ( ( ( (
(ASX)
Australian Analysing and web based course N/A Free investors http://www.asx.com.au Need to register
Stock selecting shares first with MyASX
Exchange ( (
(ASX)
34 of 80
Australian Analysing and face-to-face course N/A $150 investors Classes run in Adelaide, Brisbane, Perth,
Stock selecting shares Melbourne & Sydney. For more details,
Exchange call 1300 300 279 or email: ( (
(ASX) investor.education@asx.com.au
Australian Analysing and distance education - written N/A $69.96 investors Enrolment forms on ASX web site:
Stock selecting shares materials http://www.asx.com.au
Exchange ( (
(ASX)
Australian Advancing in web based course N/A Free investors http://www.asx.com.au Need to register
Stock Options: Trading first with MyASX
Exchange Strategies ( (
(ASX)
Australian Listed Managed face-to-face course N/A Free investors Call ASX Customer Service to register
Stock Investment 1300 300 279
Exchange Seminars ( (
(ASX)
Australian Investing in face-to-face course N/A Free investors Call ASX Customer Service to register
Stock Overseas 1300 300 279
Exchange Markets ( ( (
(ASX)
Australian Investing for face-to-face course N/A Free investors Call ASX Customer Service to register
Stock Income & 1300 300 279
Exchange Security ( ( (
(ASX)
Australian Understanding face-to-face course N/A $35 investors Call ASX Customer Service to register
Stock the Stockmarket 1300 300 279. Classes held in regional
Exchange areas including Coffs Harbour, Gosford, ( ( ( (
(ASX) Alice Springs and Darwin
Australian Investor Hour face-to-face course N/A $5 investors Held in Sydney, Brisbane, Melbourne,
Stock Perth Adelaid on first come first served
Exchange basis. Call ASX Customer Service for ( ( (
(ASX) more details, call 1300 300 279
Australian Channel 9 seminar/conference N/A Adults $15; investors Sydney: Aug 6-Aug 8 2004; Melbourne:
Stock Money Expo Seniors/Pensio May 28- May 30 2004. Call ASX
Exchange ners: $10; Customer Service for more details, call ( ( (
(ASX) Multi-day pass: 1300 300 279
$25
Australian Better Trend seminar presented by Daryl N/A Price varies investors Classes run in Adelaide, Brisbane, Perth,
Stock Trading - A six Guppy (external presenter between $210 - Melbourne & Sydney. For more details,
Exchange step workship supported by ASX) 250 call 1300 300 279
(ASX) depending on ( (
payment
method
Australian Sharemarket web based N/A Free investors Information on ASX web site
Stock games (http://www.asx.com.au). Aversion called
Exchange "schools sharemarket games" is open to
(ASX) students from Years 7 to 12. The general ( ( (
sharemarket games is open to individuals
18 years and older.
35 of 80
Sydney Products and publication Not Free investors http://www.sfe.com.au/Content/aboutsfe/b
Futures Services known rochures/001_productsserv.pdf ( (
Exchange Brochure
Sydney Interest Rate publication Not Free investors http://www.sfe.com.au/Content/aboutsfe/b
Futures Products known rochures/002_interestrate.pdf ( (
Exchange Brochure
Sydney Equity Products publication Not Free investors http://www.sfe.com.au/Content/aboutsfe/b
Futures Brochure known rochures/003_equity.pdf ( (
Exchange
Sydney Introduction to publication Not Free investors http://www.sfe.com.au/Content/aboutsfe/b
Futures Futures and known rochures/004_introduction.pdf ( (
Exchange Options
Sydney Overview of SFE publication Not Free investors http://www.sfe.com.au/Content/aboutsfe/b
Futures Trading Products known rochures/005_overview.pdf ( (
Exchange
Sydney Trading publication Not Free investors http://www.sfe.com.au/Content/aboutsfe/b
Futures Opportunities known rochures/006_opportunities.pdf
Exchange using SFE ( (
Products
Sydney 30 Day publication Not Free investors http://www.sfe.com.au/Content/aboutsfe/b
Futures Interbank Cash known rochures/007_30daycashrate.pdf
Exchange Rate Futures ( (
Contract
Sydney Serial Options: publication Not Free investors http://www.sfe.com.au/Content/aboutsfe/b
Futures 90 Day Bank Bill known rochures/008_90dbbserial.pdf ( (
Exchange Futures
Sydney Block Trade publication Not Free investors http://www.sfe.com.au/Content/aboutsfe/b
Futures Facility known rochures/009_btf.pdf ( (
Exchange
Sydney Q&A for 3 Year publication Not Free investors http://www.sfe.com.au/Content/aboutsfe/b
Futures and 10 Year known rochures/010_swaps.pdf
Exchange Interest Rate ( (
Swap Futures
Sydney 3 Year and 10 publication Not Free investors http://www.sfe.com.au/Content/aboutsfe/b
Futures Year Interest known rochures/011_swapsref.pdf
Exchange Rate Swap ( (
Futures
Reference Guide
Sydney One Session publication Not Free investors http://www.sfe.com.au/Content/aboutsfe/b
Futures Options known rochures/012_ido.pdf ( (
Exchange
Sydney Individual Share publication Not Free investors http://www.sfe.com.au/Content/aboutsfe/b
Futures Futures known rochures/013_isf.pdf ( (
Exchange
Sydney Currencies - publication Not Free investors http://www.sfe.com.au/Content/aboutsfe/b
Futures AUD/USD known rochures/014_currencies.pdf ( (
Exchange
Sydney Wool Futures & publication Not Free investors http://www.sfe.com.au/Content/aboutsfe/b
Futures Options known rochures/015_wool.pdf ( (
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36 of 80
Sydney Wool Guide publication Not Free investors http://www.sfe.com.au/Content/aboutsfe/b
Futures known rochures/016_woolguide.pdf ( (
Exchange
Sydney Guide to publication Not Free investors http://www.sfe.com.au/Content/aboutsfe/b
Futures Delivery and known rochures/017_wool_deliv.pdf
Exchange Cash Settlement ( (
Procedures
Sydney New Zealand publication Not Free investors http://www.sfe.com.au/Content/aboutsfe/b
Futures Medium and known rochures/018_nz_medlong.pdf
Exchange Long Term ( (
Interest Rates
Sydney New Zealand publication Not Free investors http://www.sfe.com.au/Content/aboutsfe/b
Futures ShortTerm known rochures/019_nz_short.pdf ( (
Exchange Interest Rates
37 of 80
Consumer and Community Organisations
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Type of Target
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Association of AIR Website web based N/A Free Seniors http://www.independentretirees.
Independent Retirees com/ (
Banking and Financial BFSO website web based N/A Free general http://www.bfso.org.au
Services Ombudsman public (
Banking and Financial How to Resolve publication N/A Free general http://www.bfso.org.au/ABIOW
Services Ombudsman Your Dispute public eb/ABIOWebSite.nsf/0/ED5E1
E95BD8ABC10CA256C1D001 (
2553B/$file/~BFSO_HowToRes
olveDispute.pdf
Australian Consumers Choice website web based N/A Free and general http://www.choice.com.au
Association subscriber public ( ( ( ( ( ( (
Australian Consumers Choice Money & publication N/A Subscriber general See Choice web site for more
Association Rights - $54 for public details: ( ( ( ( ( ( (
12 months http://www.choice.com.au
National Children & Listen Up! Mobile web based N/A Free youth http://www.lawstuff.org.au/
Youth Law Centre Phones ( ( ( (
Consumer Credit Legal CCLC website web based N/A Free general http://www.cclcnsw.org.au/
Centre (NSW) public ( ( ( (
Consumer Credit Legal Need a Loan? publication N/A Free general http://www.cclcnsw.org.au/facts
Centre (NSW) (also available in public heets/fs1.pdf
Arabic, Chinese, ( (
Spanish, Samoan)
Consumer Credit Legal Easy Money or publication N/A Free general http://www.cclcnsw.org.au/facts
Centre (NSW) Debt Trap (also public heets/fs2.pdf
available in Arabic, ( (
Chinese, Spanish,
Samoan)
Consumer Credit Legal Separation & Debt publication N/A Free general http://www.cclcnsw.org.au/facts
Centre (NSW) (also available in public heets/fs3.pdf
Arabic, Chinese, ( (
Spanish, Samoan)
38 of 80
Consumer Credit Legal Struggling with a publication N/A Free general http://www.cclcnsw.org.au/facts
Centre (NSW) Debt (also public heets/fs4.pdf
available in Arabic, ( (
Chinese, Spanish,
Samoan)
Australian Investors The Investors Voice publication N/A Free to investors More details on web site:
Association members http://www.asa.asn.au or call
($71.50 1300 368 448 ( (
per annum)
Australian Investors Investor Alerts publication N/A $5.50 investors More details on web site:
Association http://www.asa.asn.au or call ( (
1300 368 449
Australian Australian web based N/A Free investors http://www.asa.asn.au/
Shareholders Shareholders
Association Association website ( (
Australian Equity Newsletter publication N/A Free to investors More details on web site:
Shareholders members http://www.asa.asn.au or call
Association ($75 per 1300 368 449 ( (
annum)
Care Inc. Financial Care website web based N/A Free general http://www.carefcs.org/
Counselling Service public
and the Consumer Law ( (
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Care Inc. Financial Surviving and resource kit N/A Free general http://www.fairtrading.act.gov.a
Counselling Service Thriving public (low u/CARE.htm
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Financial & Consumer FCRC website web based N/A Free general http://home.vicnet.net.au/~fcrc/
Rights Council public Financial%20and%20Consume ( ( (
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Financial & Consumer Money Worries - publication N/A Free to general For more details see
Rights Council Can a Financial members public http://home.vicnet.net.au/~fcrc/
Counsellor Help? (otherwise Publications.html
$10.50 per ( ( (
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Financial & Consumer Consumer publication N/A Free to general For more details see
Rights Council Problems - Can members public http://home.vicnet.net.au/~fcrc/
Consumer Support (otherwise Publications.html
Worker Help? $10.50 per ( ( (
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Financial & Consumer Having Money publication N/A Free to general For more details see
Rights Council Worries - members public http://home.vicnet.net.au/~fcrc/
Accessing (otherwise Publications.html
Financial $10.50 per ( ( (
Counselling 100 plus
P&P)
Consumer Credit Legal CCLS website web based N/A Free general http://www.ccls.org.au/overview
Service public .html ( ( (
39 of 80
Consumer Law Centre CLC website web based N/A Free general http://www.clcv.net.au/
Victoria public ( ( (
YWCA NSW Finance First schools N/A Free students Pilot program in 3 NSW
program; (primary); primary schools
teachers teachers (
notes
Credit Line Financial Credit Line website web based N/A Free general http://www.wesleymission.org.a
Counselling public u/centres/creditline/default.asp ( ( ( (
Credit Line Financial 103 Top Tips for factsheet N/A Free general http://www.wesleymission.org.a
Counselling Tough Times public u/centres/creditline/factsheet1. (
asp
Credit Line Financial Budget Principles factsheet N/A Free general http://www.wesleymission.org.a
Counselling public u/centres/creditline/factsheet2. (
asp
Credit Line Financial Debt Consolidation factsheet N/A Free general http://www.wesleymission.org.a
Counselling public u/centres/creditline/factsheet3. (
asp
Credit Line Financial Are Things Getting factsheet N/A Free general http://www.wesleymission.org.a
Counselling Out of Hand? public u/centres/creditline/factsheet4. ( (
asp
Credit Line Financial Preparing a Money factsheet N/A Free general http://www.wesleymission.org.a
Counselling Plan public u/centres/creditline/factsheet5. (
asp
Credit Line Financial What to do if in factsheet N/A Free general http://www.wesleymission.org.a
Counselling Financial Difficulties public u/centres/creditline/factsheet6. ( (
asp
Credit Line Financial Relationship Debt factsheet N/A Free general http://www.wesleymission.org.a
Counselling public u/centres/creditline/factsheet7. ( (
asp
Credit Line Financial Car Repossessions factsheet N/A Free general www.wesleymission.org.au/cen
Counselling public tres/creditline/factsheet8.asp ( (
Credit Line Financial Fines factsheet N/A Free general http://www.wesleymission.org.a
Counselling public u/centres/creditline/factsheet9. ( (
asp
Credit Line Financial Hardship and Loan factsheet N/A Free general http://www.wesleymission.org.a
Counselling Variations public u/centres/creditline/factsheet10 (
.asp
Credit Line Financial Creditor factsheet N/A Free general http://www.wesleymission.org.a
Counselling Harassment public u/centres/creditline/factsheet11 ( (
.asp
Credit Line Financial Credit Reference factsheet N/A Free general http://www.wesleymission.org.a
Counselling Files public u/centres/creditline/factsheet12 ( (
.asp
Darwin Community Darwin Community web based N/A Free general http://www.dcls.org.au/
Legal Service Legal Service public (
website
40 of 80
Illawarra Legal Centre What to do in publication N/A Free general http://www.illawarralegalcentre.
money troubles: a public org.au/doc/Money_Troubles_2.
guide to consumer pdf
rights for people in
Aboriginal (
communities in
NSW
Redfern Legal Centre Credit Records factsheet N/A Free general http://www.rlc.org.au/factsheets
public /credit/cd02.html (
Redfern Legal Centre Fines factsheet N/A Free general http://www.rlc.org.au/factsheets
public /credit/cd03.html (
Redfern Legal Centre Harassment by factsheet N/A Free general http://www.rlc.org.au/factsheets
Debt Collectors public /credit/cd04.html ( (
Redfern Legal Centre Hardship Loan factsheet N/A Free general http://www.rlc.org.au/factsheets
Variations public /credit/cd05.html (
Redfern Legal Centre Repossession of factsheet N/A Free general http://www.rlc.org.au/factsheets
Motor Vehicles public /credit/cd06.html (
Victoria Legal Aid Falling On Hard publication N/A Free general http://www.legalaid.vic.gov.au/u
Times public pload/cl.hard_times.pdf (
Legal Services Debt Collectors factsheet N/A Free general http://www.lsc.sa.gov.au/pamp
Commission SA public hlets/debts.pdf ( (
Legal Services Bankruptcy factsheet N/A Free general http://www.lsc.sa.gov.au/pamp
Commission SA public hlets/bankruptcy.pdf ( (
Rotary Youth Driver U-Turn the Wheel seminar N/A Free students See RYDA web site
Awareness Program (year 11) http://www.rotaryyouthdriveraw
areness.org or call (02) 9413 ( (
3188
The Smith Family VIEW clubs financial N/A $5 women http://www.smithfamily.com.au/
literacy (
programs
Good Shepherd Society No Interest Loans financial N/A Free debtors http://www.nilsnsw.org.au/index
Scheme counselling .htm ( (
service
Barnardos (with HSBC) HSBCkids financial N/A youth http://bne380d.server-
literacy web.com/barnardos.org.au/HS ( (
program BCkids/html/index2.cfm
41 of 80
investm
ents
42 of 80
Industry and Professional Associations
ation/
saving
credit
inform
ective
ning
try
und
ney
hts
Type of Target
on
Provider Resource Date Cost Availability
us
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financ
consu
where
makin
home
Australian Smarter Publication Dec-03 Free General http://www.bankers.asn.au/ABA
Bankers Banking: Make Public /pdf/Smarter%20Banking%20b
Association the Most of Your ooklet%20final.pdf or hard
Money copy from ABA (ph. (02) 8298 ( (
0417)
Australian Money Matters Teacher Not Free students http://www.bankers.asn.au/ABA
Bankers Resource known (primary); /adminpages/AdminViewAnArti
Association and teachers cle.asp?ArticleID=44 ( ( (
Student
activities
Australian More on Money Web based 2001 Free students http://www.bankers.asn.au/ABA
Bankers teacher (secondary) /adminpages/AdminViewAnArti
Association resource ; teachers cle.asp?ArticleID=45
and ( (
student
activities
Australian People and Web based 1999 Free students http://www.bankers.asn.au/ABA
Bankers Banks teacher (secondary) /adminpages/AdminViewAnArti
Association resource : teachers cle.asp?ArticleID=40
and ( ( (
student
activities
Australian Banking on the Publication Not Free students http://www.bankers.asn.au/ABA
Bankers Internet known (secondary) /pdf/internetbanking.pdf (
Association ; teachers
Australian Banks - where web based N/A Free students; http://www.bankers.asn.au/ABA
Bankers
Association
they fit in and
what they do
teachers /adminpages/AdminViewAnArti
cle.asp?ArticleID=43
( (
Credit Union Wealth Creation Publication Not Free General http://www.cu.net.au/presentati
Services known Public on/channel.asp?channel=librar
Australia Limited y&subsect=publi ( (
(CUSCAL)
43 of 80
Credit Union Play Your Cards Publication Not Free General http://www.cu.net.au/presentati
Services Rights known Public on/channel.asp?channel=librar
Australia Limited y&subsect=publi (
(CUSCAL)
Credit Union Buying A Car Publication Not Free General http://www.cu.net.au/presentati
Services known Public on/channel.asp?channel=librar
Australia Limited y&subsect=publi ( (
(CUSCAL)
Credit Union Keeping You Publication Not Free General http://www.cu.net.au/presentati
Services and Your Assets known Public on/channel.asp?channel=librar
Australia Limited Safe y&subsect=publi (
(CUSCAL)
Credit Union Credit where it's Publication Not Free General http://www.cu.net.au/presentati
Services due known Public on/channel.asp?channel=librar
Australia Limited y&subsect=publi (
(CUSCAL)
Credit Union Powers of Publication Not Free General http://www.cu.net.au/presentati
Services Attorney known Public on/channel.asp?channel=librar
Australia Limited y&subsect=publi (
(CUSCAL)
Credit Union Making a Will of Publication Not Free General http://www.cu.net.au/presentati
Services Your Own known Public on/channel.asp?channel=librar
Australia Limited y&subsect=publi (
(CUSCAL)
Credit Union Budgeting: Publication Not Free General http://www.cu.net.au/presentati
Services Making It Easy known Public on/channel.asp?channel=librar
Australia Limited y&subsect=publi ( (
(CUSCAL)
Credit Union The Home Key Publication Not Free General http://www.cu.net.au/presentati
Services known Public on/channel.asp?channel=librar
Australia Limited y&subsect=publi ( (
(CUSCAL)
Credit Union It's All About Publication Not Free Youth http://www.cu.net.au/presentati
Services You(th) known on/channel.asp?channel=librar
Australia Limited y&subsect=publi ( (
(CUSCAL)
Credit Union Stop that Crisis Publication Not Free General http://www.cu.net.au/presentati
Services known Public on/channel.asp?channel=librar
Australia Limited y&subsect=publi ( ( ( (
(CUSCAL)
44 of 80
Credit Union The Good Dosh Publication Not Free Youth http://www.cu.net.au/presentati
Services known on/channel.asp?channel=librar
Australia Limited y&subsect=publi ( ( ( ( (
(CUSCAL)
Credit Union Money Matters web based N/A Free General http://www.cu.net.au/presentati
Services Public on/channel.asp?channel=mone
Australia Limited y&subsect=main ( ( ( ( (
(CUSCAL)
Financial Six Easy Steps Publication Not Free General http://www.fpa.asn.au/images/u
Planning towards sound known Public serimages/services/sixsteps.pd
Association Financial Advice f. For a hard copy contact the ( ( ( (
and Your Rights FPA on 1800 337 301(all other
as a Consumer states except NSW) or 1800
Financial Advice Worth Publication Not Free General 815 168 (NSW only)
http://www.fpa.asn.au/images/u
Planning Taking known Public serimages/fpa/advice.pdf. For
Association a hard copy contact the FPA
on 1800 337 301(all other (
states except NSW) or 1800
815 168 (NSW only) or hard
copy from FPA
Financial Don't Kiss Your Publication Not Free General http://cms.fpa.tzo.com/images/
Planning Money Goodbye known Public userimages/dontkiss.pdf. For
Association a hard copy contact the FPA
on 1800 337 301(all other (
states except NSW) or 1800
815 168 (NSW only)
Financial The Trade-off: Publication Not Free Investors http://www.fpa.asn.au/images/u
Planning Understanding known serimages/services/understand
Association Investment Risk ingrisk.pdf. For a hard copy
contact the FPA on 1800 337 (
301(all other states except
NSW) or 1800 815 168 (NSW
only)
Financial Dollarsmart CD-ROM N/A Free youth http://www.fpa.asn.au/images/u
Planning serimages/news/fpweek/dollars
Association martworkbook.pdf. For a hard
copy contact the FPA on 1800 ( ( ( ( ( (
337 301(all other states except
NSW) or 1800 815 168 (NSW
only)
Investment and Education web based N/A Free Investors http://www.ifsa.com.au/IFSAWe
Financial Corner Website b/IFSAPubl.nsf/HeadingPages
Services Display/About+Our+IndustryEd ( (
Association ucation+Corner?OpenDocume
nt
45 of 80
Investment and Life Insurance Factsheet Mar-02 Free General http://www.ifsa.com.au/IFSAWe
Financial and Genetic Public b/Attach.nsf/Attachments/Publi
Services Testing in cations~Fact+Sheet~2002_031
Association Australia 8_Genetic+Testing+Fact+Shee
t/$File/2002_0318_Final+Gene
( (
tic+Testing+Fact+Sheet.pdf or
hard copy from IFSA (ph.02
9299 3022)
Investment and Life Insurance Factsheet Nov-03 Free General http://www.ifsa.com.au/IFSAWe
Financial and Hepatitis C Public b/Attach.nsf/Attachments/Publi
Services in Australia cations~Fact+Sheet~2003_102
Association 8_IFSA+Hep+C+Fact+Sheet/$
File/2003_1028_IFSA+Hep+C+ ( (
Fact+Sheetv2.pdf or hard copy
from IFSA (ph. 02 9299 3022)
Investment and Financial Factsheet Apr-03 Free General http://www.ifsa.com.au/IFSAWe
Financial Services Public b/attach.nsf/Attachments/Public
Services Reform Act ations~Fact+Sheet~2003_0411
Association _Fact+Sheet_FSRA%2Epdf/$F
ile/2003_0411_Fact+Sheet_FS ( (
RA.pdf or hard copy from IFSA
(ph. 02 9299 3022)
Investment and The Facts on Factsheet Sep-02 Free General http://www.ifsa.com.au/IFSAWe
Financial Managed Public b/Attach.nsf/Attachments/Publi
Services Investments cations~Fact+Sheet~2002_090
Association Fees 9_Fees+Factsheet%2Epdf/$Fil (
e/Fees+Factsheet.pdf or hard
copy from IFSA (ph. 02 9299
3022)
Investment and Corporate Factsheet Aug-02 Free General http://www.ifsa.com.au/IFSAWe
Financial Governance Public b/Attach.nsf/Attachments/Publi
Services cations~Fact+Sheet~2002_090
Association 5_Corporate+Governance%2E (
pdf/$File/Corporate+Governan
ce.pdf or hard copy from IFSA
(ph. 02 9299 3022)
Investment and Managed Factsheet Jul-02 Free Investors http://www.ifsa.com.au/IFSAWe
Financial Investments: b/Attach.nsf/Attachments/Publi
Services Comparing cations~Fact+Sheet~2002_010
Association Investment 8_Comparing+Fees+%26+Cha
Fees and rges%2Epdf/$File/2002_0108_ (
Charges Comparing+Fees+&+Charges.
pdf or hard copy from IFSA
(ph. 02 9299 3022)
46 of 80
Managed Factsheet Jul-02 Free Investors http://www.ifsa.com.au/IFSAWe
Investments: b/Attach.nsf/Attachments/Publi
Spreading Your cations~Fact+Sheet~2002_080
Investments 1_Spreading+your+investment
Around s+around%2Epdf/$File/2002_0 ( (
801_Spreading+your+investme
nts+around.pdf or hard copy
from IFSA (ph. 02 9299 3022)
Investment and Managed Factsheet Jul-02 Free Investors http://www.ifsa.com.au/IFSAWe
Financial Investments: b/Attach.nsf/Attachments/Publi
Services Riding the cations~Fact+Sheet~2002_080
Association Market 1_Riding+the+Market+Rollerco
Rollercoaster aster%2Epdf/$File/2002_0801 ( (
_Riding+the+Market+Rollercoa
ster.pdf or hard copy from
IFSA (ph. 02 9299 3022)
Investment and Managed Factsheet Jul-02 Free Investors http://www.ifsa.com.au/IFSAWe
Financial Investments: b/Attach.nsf/Attachments/Publi
Services Investment Risk cations~Fact+Sheet~2002_080
Association and Return 1_Investment+Risk+and+Retur
n%2Epdf/$File/2002_0801_Inv
( (
estment+Risk+and+Return.pdf
or hard copy from IFSA (ph. 02
Insurance Insuring Your Publication Not Free General 9299 3022)
http://www.ica.com.au/publicati
Council of Vehicle known Public ons/ica_car_insurance_new.pd
Australia f or hard copy from ICA (ph. 02 (
9253 5100)
Insurance Home and web based Not Free General http://www.ica.com.au/publicati
Council of
Australia
Contents
Insurance Guide
factsheet known Public ons/homecontentsguide.asp (
Insurance Do You Have Publication Not Free General http://www.ica.com.au/ica_hom
Council of the Home and known Public e_contents.pdf or hard copy
Australia Contents Cover from ICA (ph. 02 9253 5100) (
You Need?
Insurance Flood Publication Not Free General http://www.ica.com.au/publicati
Council of Insurance: Are known Public ons/ica_flood.pdf or hard copy
Australia You Covered? from ICA (ph. 02 9253 5100) (
Insurance Insurance Tips web based Not Free General http://www.ica.com.au/publicati
Council of for Travellers factsheet known Public ons/traveltips.asp (
Australia
Insurance Do You Have Publication Not Free General http://www.ica.com.au/publicati
Council of the Small known Public ons/niba_brochure_v4.pdf or
Australia Business hard copy from ICA (ph. 02 (
Insurance You 9253 5100)
Need?
47 of 80
Insurance Car Safe web based N/A Free General http://www.carsafe.com.au/
Council of Website Public (
Australia
Insurance ICA Consumer web based N/A Free General http://www.ica.com.au/#
Council of Help Website Public (
Australia
National Consumer web based N/A Free General http://www.niba.com.au/niba/ht
Insurance Advice Website Public ml/Consumer_advice.cfm
Brokers (
Association
Association of ASFA Website web based N/A Free General http://www.asfa.asn.au/home/rp
Superannuation Public m.cfm?page=main
Funds of Australia (
Association of Super Decisions Publication Not Free General http://www.asfa.asn.au/super/a
Superannuation known Public sic_SuperDecisions.pdf
Funds of Australia (
CPA Australia TelAll: Video; CD- 2003 Free Students Contact CPA Australia. For
(R. Craig, A. Introductory ROM more details on how to contact
Malley, R. Accounting CPA Australia, see (
Mladenovic & J. Educational http://www.cpaaustralia.com.au
Tyler) Video Series /global/contact/contact.asp
Australian Privacy and Publication Not Free General http://www.afc.asn.au/afc_info/
Finance Your Lender known Public default.htm (
Conference
Mortgage MIAA Consumer web based N/A Free General http://www.miaa.com.au/MIAA.
Industry Services website Public 787654:STANDARD:39704325
Association of 6:CONSERV.htm (
Australia
Australian and Insurance is Publication 1996 Free Students on request from ANZIIF (ph:
New Zealand Everyone's (02) 9247 1141)
Institute of Business ( (
Insurance and
Finance
Australian and Take Cover Publication 1998 Free Students on request from ANZIIF (ph:
New Zealand (02) 9247 1141)
Institute of ( ( ( ( ( (
Insurance and
Finance
Housing Industry website web based N/A Free General www.buildingonline.com.au
Association Public (
Real Estate website - web based N/A Free General www.reiaustralia.com.au/consu
Institute of consumer Public mer/index.asp ( ( (
Australia information
Real Estate Buying a publication N/A Free General http://www.reinsw.com.au/rei/re
Institute of NSW Property Public ihome.nsf
(REINSW ( (
Factsheet)
48 of 80
Real Estate Buying an publication N/A Free General http://www.reinsw.com.au/rei/re
Institute of NSW investment Public ihome.nsf
property ( ( ( (
(REINSW
Factsheet)
Real Estate website web based N/A Free General http://www.reiq.com.au
Institute of Public ( ( ( (
Queensland
Real Estate website web based N/A Free General http://www.reit.com.au
Institute of Public (
Tasmania
Real Estate A Guide to publication N/A Free General http://www.reit.com.au/public/b
Institute of Buying Public uying/aguidetobuying.pdf ( ( (
Tasmania
Real Estate website web based N/A Free General http://www.reisa.com.au
Institute of South Public (
Australia
Real Estate Stamp Duty publication N/A Free General Download from website
Institute of South Fees Public http://www.reisa.com.au (
Australia
Real Estate website web based N/A Free General http://www.reiact.com.au
Institute of the Public (
ACT
Real Estate mortgage web based N/A Free General http://reint.predelegation.com/d
Institute of calculator Public efault.cfm?mjc=visitor (
Northern Territory
Real Estate A Guide to Publication N/A Free General http://www.reiv.com.au/informat
Institute of Buying Your Public ion/pg_info_buy.html (
Victoria Home
Real Estate Calculators web based N/A Free General http://www.reiv.com.au/informat
Institute of (stamp duty and Public ion/pg_info_calc.html ( (
Victoria home loan)
Real Estate Information telephone N/A Free General (03) 9205 6677 Monday to
Institute of Service service Public Friday (9am-4pm) (
Victoria
Real Estate website web based N/A Free General http://www.reiwa.com.au
Institute of WA Public (
49 of 80
Industry Participants
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AMP Bank web site web based N/A Free general public http://www.amp.com.au
( ( (
AMP Bank Beacon project 1995 Not Known students http://www.beaconfound
Foundation - (year 10) ation.net/ &
No DOLE http://www.amp.com.au/
project au/3column/0,2338,CH4
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%255FSI56,00.html?via
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Available in high
schools throughout the
country.
AMP Bank Social Project (with the 2001 Not known general public http://www.amp.com.au/
Ventures Smith Family, the au/3column/0,2338,CH4
Australia Benevolent 886%255FNI9981%255
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"social Designated web site:
entrepreneurs" http://www.socialventure
with ideas that s.com.au/home.asp
deliver innovative
solutions. SVA (
provides these
people with
resources such as
educational
material,
workshops,
business
mentoring, and
where possible
50 of 80
AMP Bank Youth of the project (registered Nov 2003 - Free general General Enquiries:
Streets charity) AMP public (low info@youthoffthestreets
launches income) .com.au or call 2 9721
partnership 5700. See web site:
with YOTS http://www.youthoffthest ( (
reets.com.au/index.html
AMP/NATSEM Generation publication Nov-03 Free general http://www.amp.com.au/
Xcluded public display/file/0,2461,FI168
(specifically, 40%255FSI56,00.pdf?fil
Generation ename=natsem%5Fissu (
X, ie: born e6%2Epdf
between
1961 & 1976)
AMP/NATSEM You Can't publication Jun-03 Free general http://www.amp.com.au/
Rely on the public display/file/0,2461,FI622
old folks' (specifically 7%5FSI56,00.pdf?filena
money baby me=natsem%5Fissue5
boomers, ie: %2Epdf (
born in the
post-WWII
period until
1961)
AMP/NATSEM Does Your publication Mar-03 Free general public Download pdf file from
Wealth http://www.amp.com.au/
Depend on au/3column/0,2338,CH5 ( (
Good Health 307%255FSI56,00.html
AMP/NATSEM The Cost of publication Oct-02 Free general Download pdf file from:
Children public http://www.amp.com.au/
(specifically au/3column/0,2338,CH5
consumers 306%255FSI56,00.html (
considering
having
children)
AMP/NATSEM Live Long publication Jun-02 Free retirees; Dowload pdf from
and Prosper seniors http://www.amp.com.au/
au/3column/0,2338,CH5 ( ( (
305%255FSI56,00.html
AMP/NATSEM The lump publication Mar-04 Free retirees http://www.amp.com.au/
sum: here display/file/0,2461,FI207
today gone 37%5FSI56,00.pdf?filen ( ( (
tomorrow ame=natsem%5Fissue7
%2Epdf
51 of 80
AMP/NATSEM Connections web based & email N/A Free general public http://www.amp.com.au/
Online newsletter au/connections/home/0,
2727,CH3669%255FNI
10872%255FSI56,00.ht (
ml?via=AMPAULeftNav
ANZ web site web based N/A Free general public http://www.anz.com.au
( ( ( ( ( ( (
ANZ Kickstart publication N/A Free general public http://www.anz.com/aus/
Your
Financial
aboutanz/community/Pr
ograms/finlit.asp. Also
( ( ( ( ( ( (
ANZ Fitness
Saver Plus project with the Pilot Not known general available from ANZ
NSW & Victoria. For
Brotherhood of St launched public (low more details, contact
Laurence July 2003 income) Patricia Toohey, Head
of Group Community ( (
Relations, (03) 9273
6871 or via email:
tooheyp@anz.com
ANZ Credit telephone service 1994 Free debtors Victoria: Metro 03
HelpLine provided by a not- 9602 3800; Regional:
for-profit 1800 803 800 ( (
organisation
sponsored by ANZ
ANZ A Guide to web based N/A Free general public http://www.howcreditwor
Credit ks.com.au/Default.asp ( ( (
ANZ MoneyMinded program Launch Free general For more details,
date TBA - public (low contact Patricia
likely income) Toohey, Head of Group
second Community Relations, ( ( ( ( (
half of 2004 (03) 9273 6871 or via
email:
tooheyp@anz.com
ANZ Home web based N/A Free general http://www.anz.com/aus/
Essentials magazine public promo/HomeEssentials
(specifically, 012/
consumers ( ( (
considering
buying a
home)
ANZ Running My web based N/A Free small http://runningmybusines
Business business s.anz.com/ ( (
52 of 80
ANZ Community program Jul-03 Free general public Rural and regional
Financial Victoria & South
Education Australia. For more
Program details, contact Patricia
Toohey, Head of Group (
Community Relations,
(03) 9273 6871 or via
email:
tooheyp@anz.com
ANZ Understandin publication N/A Free general public http://www.anz.com/doc
g Credit Card uments/au/cc/CC_Unde ( (
Interest rstandingInterest.pdf
ANZ How Credit publication N/A Free general public Download from
Cards Work http://www.anz.com/aus/
aboutanz/community/Pr (
ograms/finlit.asp
ANZ 2004 Buying seminars 2004 Free general http://www.anz.com/aus/
a Home public promo/homebuyingsemi
Seminar (Melbourne) nar/ (
Series
Bendigo Bank Loan web based N/A Free debtors http://www.bendigobank
Calculators .com.au/public/ ( (
Citibank web site web based N/A Free general public http://www.citibank.com.
au ( ( ( ( ( (
Citibank Finance First project with YMCA N/A Free families with Pilot programs in 15
children schools about to be
(primary commenced:
school age) MakingCents. A
program called Even
Start will be launched
for adults. For more ( (
details see
http://www.citigroup.com
.au/Citigroup/Dyn/Conte
nt/about/community/fina
ncefirst.html.
Commonwealth Dollars and web based N/A Free students; http://www.dollarsandse
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IPAC Securities Seminar & seminars Seminars Free General For more information,
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Austin Donnelly, DIY book 15-Jun-02 24.95 general Book store
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Nick E. Renton; Learn More About book 15-Oct-02 24.95 investors Book store
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Janet Lowe; John Warren Buffet book 10-May-97 32.95 investors Book store
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Paul Martin & Margin Lending book 15-Feb-02 34.95 investors Book store
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Desmond Connelly; Shares in a book 30-Jun-03 19.95 investors Book store
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and Eric Tyson; Dummies public;
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and Have More
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to Financial
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Fairfax Personal Investor magazine Not Known magazi investors Also available online with
ne: $6 both free and subscription
only content. See:
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only content. See:
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Fairfax Business Review magazine; Not Known Not general Also available online -
Weekly. Online web based Known public premium content
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Home loan, ( ( ( ( ( ( (
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Veriguard Australian magazine Monthly - 4.95 general Planned distribution
Financial Alert launch public channels are through
date May newsagencies, face-to-
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