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					                It’s
             One World
             Workforce
US BUSINESS LEADERSHIP NETWORK
       2004 Annual Conference

     October 31 - November 2, 2004
          NEW YORK CITY


           New York State
     Business Leadership Network



                  Every employer recognizes
                   and benefits from the best
                  practice of including people
 with disabilities in their workforce and
               marketplace.
2
    ODEP            WELCOME to the US Business
   Office of        Leadership Network 2004
   Disability       Conference, and to New York
  Employment        City. Over the next few days,
    Policy          we hope to provide you with
www.dol.gov/odep    valuable information and an
                    opportunity to engage in lively
    This year’s     discourse about employment
conference is being and customer service practices
funded in part with that result in hiring and
Federal funds from servicing individuals who
     the U.S.       happen to have disabilities.
  Department of
  Labor Office of This year’s conference theme is:
    Disability      IT’S ONE WORLD. The
   Employment       USBLN’s mission is to achieve
      Policy.       an inclusive workplace,
                    including awareness and
                    innovation for people with
                    disabilities. This can only
                    happen when we realize we all
                    have to work together.

                         3
                That’s why I’m so glad to see
                that this year’s conferees
  NEW YORK      include federal, state and local
    STATE       government agencies, not-for-
    Business    profits, educators, professionals,
   Leadership   universities, technologists,
    Network     corporations, and individuals
 www.nysbln.org with disabilities.

     This year’s      On behalf of the USBLN, we
conference is being   welcome our newly dedicated
 hosted by the New    state of Rhode Island to the 36
   York Business      others, Puerto Rico and 2
     Leadership       Canadian Provinces. Each state
     Network in       is an employer-led coalition
  partnership with    dedicated to promoting
the New York State    opportunities that benefit that
Office of Advocate    state/regions’ employers and
  for Persons with    people with disabilities.
    Disabilities.
                      Our vision is to reach every
                      employer in the nation to

                           4
inform them of the overlooked
domestic pool of talented
workers with disabilities. In
2000, at the USBLN’s Seattle
Summit, Tony Coelho,
Commissioner of the
President’s Committee on
Employment of People with
Disabilities, challenged
everyone by saying...―If every
employer in America hired one
candidate with a disability, the
employment rate of people with
disabilities (now at 50%) could
reach parity with the
employment rate of the general
population (at 96%).‖ We have
not met that challenge.
Moreover, the unemployment
rate for people with disabilities
has increased to over 74%
during the last four years.


     5
Help us build strategies to reach
our goal! This year’s
Conference Committee has
done an outstanding job
developing a unique agenda that
addresses real issues facing our
nation. Together, we can make
a difference.

If you are not already a USBLN
member, I invite you to join. If
your state does not have a
chapter, this is a great
opportunity to start one.

We hope you enjoy the vast
diversity that New York City
has to offer, and we invite you
to engage it to the fullest. Let us
know how we can be of service.

Happy Halloween!


      6
Jeff Klare
Chairperson
New York Business Leadership
Network




    7
                The City of New York
                 Office of the Mayor
                New York, NY 10007


MATTHEW P. SAPOLIN
EXECUTIVE DIRECTOR
OFFICE FOR PEOPLE WITH DISABILITIES

November 1, 2004

Dear Friends,

Welcome to the 2004 Conference of the United
States Business Leadership Network (USBLN), the
national organization that supports the development
and expansion of Business Leadership Networks
(BLNs) across the country. Because of USBLN’s
continuing initiative to recognize and promote the
                         8
best practices in the hiring, retaining and marketing
of people with disabilities, it is my privilege, as
Executive Director of the New York City Mayor’s
Office for People With Disabilities (MOPD), to
welcome this outstanding organization to our city.

For years, the USBLN has been dedicated to
breaking down barriers and furthering employment
opportunities for people with disabilities, a largely
ignored segment of the population that is ready,
willing and able to work. The accomplishment of
BLNs to involve the largely untapped potential of
the disabled workforce is, in the words of Elaine S.
Chao, Secretary of the US Department of Labor,
―exactly what we need to build a vibrant,
productive, and inclusive workforce for the 21st
century."

Here in New York City, Mayor Bloomberg shares
USBLN’s enthusiasm to help include the disabled
population in our workforce. During the last month,
New York City, as the host city for National
Disability Mentoring Day — an annual event co-

                          9
sponsored by MOPD and the American Association
for People With Disabilities in honor of National
Disability Employment Awareness Month —
placed over two hundred disabled students and job
seekers with employers for the day. The students
and job-seekers were provided with hands-on
practical experience about what it is like to be a
member of the workforce, while the employers,
acting as Mentors, were exposed to the wondrous
potential that people with disabilities have to offer.

USBLN’s work serves to continue to further our
shared goal – the recognition of the disabled
population as a powerful and energetic addition to
the workforce. On behalf of Mayor Bloomberg and
MOPD, I thank each and every one of you for
attending this year’s USBLN conference and wish
you the best for an enjoyable and informative event.

Sincerely,

Matthew Sapolin


                          10
 A Message From Commissioner Linda Angello

              I am pleased to welcome you to the
              U.S. Business Leadership Network
              2004 Conference. It is our privilege
              to be part of the movement to make
              the workplace more inclusive and
              diverse. All of our citizens have
something to offer the labor pool; it is our job to
help them make that contribution.

The New York State Department of Labor and our
Workforce Partners offer services that help all job
seekers find their first job, return to the work force
or look for a more challenging position. Our One-
Stop Career Center services include: job searches
and referrals, advice on interviewing techniques and
resume writing tips, employment counseling and
referrals to job training/education programs and
providers.

I am especially proud of our Disability Program
Navigator (DPN) initiative. We know that

                          11
individuals with disabilities often face enormous
hurdles when looking for employment. Our staff
tries to improve self-sufficiency by linking persons
with disabilities to employers, programs and
services that can help them obtain and keep a job.
We recently received a federal grant to initiate DPN
pilot programs across the state.

Our local Interagency/VESID Employment
Services, or LIVES program in a cooperative effort
with the Office of Vocational and Educational
Services for Individuals with Disabilities (VESID)
and local social services districts to involve
Temporary Assistance for Needy Families (TANF)
eligible individuals in programs that help them find
employment.

Our staff also provides services to New York
State’s disabled veterans. Counselors called
Disabled Veterans Outreach Program Specialists, or
DVOPs, provide intensive services to meet the
employment needs of disabled veterans and other
eligible veterans. This program directs the

                         12
maximum emphasis toward serving those who are
economically or educationally disadvantaged,
including homeless veterans and veterans with
barriers to employment.

Thank you for coming to the conference and good
luck in your efforts to broaden the American
workforce.

                         Linda Angello
                         Commissioner




                        13
14
KEYNOTE SPEAKER MONDAY,
NOVEMBER 1 • 12:00pm - 1:30pm
KEYNOTE: RADIO — THE TRUE MEANING
OF LEADERSHIP & MENTORING
COACH HAROLD JONES
           The inspiration for the Movie Radio &
           Former Football Coach of T. L. Hanna
           High School Sometimes small choices
           — to be attentive instead of indifferent,
inclusive instead of exclusive-- make all the
difference. For famed, Southern high school
football coach Harold Jones, choosing to
embrace a developmentally challenged African
American boy named James ―Radio‖ Kennedy
was truly a life-changing moment. His
selflessness at the time and ultimate role as
Radio's mentor has now been immortalized,
first in a classic Sports Illustrated story and
later in the acclaimed film starring Ed Harris as
Coach Jones and Cuba Gooding Jr. as Radio
(Sony Pictures). At the podium, Coach Jones
inspires others to become leaders in their
community, urging understanding and

                         15
tolerance as he recounts his empowering life
story.

James Robert Kennedy -— nicknamed ‗Radio‘
because of his vintage radio collection and his
love of music — was an oddity in small town
Anderson, South Carolina. Clearly
developmentally challenged, Radio pushed a
shopping cart around all day, was assumed
mute and often was cruelly teased by other
kids. But he caught the attention of popular
T.L. Hanna High School football coach Harold
Jones, who decided to befriend Radio. What
began as an uneasy relationship blossomed as
Coach Jones earned Radio‘s trust, whom he
enlisted to help out at football practice and
during games and allowed to sit in on his
classes at school, despite the initial misgivings
of the school principal and many of the Coach's
own friends. Radio, in return, truly enriched the
Coach's life by teaching him the valuable
lesson that friendship and family ties are as
important as any job. Ultimately the Coach had

                       16
to make hard decisions, as members of the
community attempted to have Radio barred
from the classroom and, after Radio‘s mother‘s
untimely death, remanded to a mental-health
facility. His fight to keep Radio safe and secure
in Anderson and as a part of the town‘s high
school football team led the Coach to become
a real life hero, champion of humanism,
compassion, and understanding. In Coach
Jones and in Radio both, the lessons learned
include what courage it takes for a person to
follow their dream, defy expectations and
transcend boundaries.

Coach Jones and Radio both still reside in
Anderson, South Carolina, where Radio
remains the honorary coach, biggest fan, and
cheerleader of the T.L. Hanna High School
football team.

ENTERTAINMENT MONDAY, NOVEMBER 1
• 7:00pm - 9:30pm
ANITA HOLLANDER

                        17
           Anita Hollander has
           worked performed
           throughout Europe
           and the U.S. as an
Actress and singer. She has
premiered new works of
composers and playwrights at
venues such as Carnegie Hall, the Village
Gate, Playwrights Horizons, the Original
Improvisation, the O‘Neill Center, and other
cabarets and theaters. At the New York
Shakespeare Festival, she sang original work
of Philip Glass. She received a Helen Hayes
Award nomination for Outstanding Lead
Actress in a Musical for the Olney Theatre
premiere of The Fifth Season and originated the
title role in the award-winning play Gretty Good
Time at the Kennedy Center in Washington.

Her one-woman show, ―Still Standing,‖ has
been presented Off-Broadway at Primary
Stages, as well as at Nat Home Theatre, Don‘t
Tell Mama Cabaret and The White House. Still

                        18
Standing has garnered critical praise and
awards from ASCAP, Billboard, NY Times and
Back Stage Magazine, for writing as well as
performance.

As a member of all three actors' unions, Anita
serves as East Coast National Chair of the
AFTRA Performers with Disabilities committee
and has enlightened audiences in theatres and
schools about disability with Boston's Urban
Improv, Joseph Chaikin's Body Songs at the
Public Theatre in NY, and Infinity Dance
Theatre. She has toured as a Celebrity Against
Cancer for the American Cancer Society, and
for VSA Arts she appeared at the U.N. with
Betty Buckley and Tom Brokaw.




                      19
SCHEDULE
Sunday, October 31, 2004— Pre-Conference
Activities . . . . . . . . . . . . . . . . .
3:00pm - 5:00pm EARLY REGISTRATION
6:00pm - 8:00 pm WELCOME AND
COCKTAIL RECEPTION
            Opening Remarks – USBLN Board
            of Directors

Monday, November 1, 2004 — Conference Day
ONE . . . . . . . . . . . . . . . . . . . . . . .
7:00am - 9:30am REGISTRATION
7:30am - 8:45am Pre-Conference USBLN
Employer Breakfast [By Invitation Only]
            John Kemp, Principal, Powers, Pyles,
            Sutter & Verville; CEO, Half The
            Planet Foundation

8:30am - 10:00am CONTINENTAL
BREAKFAST
9:00am-10:00am Welcome/Opening Remarks
          Jeff Klare, CEO, Hire disAbility

                        20
         Katherine McCary, President, USBLN
         Commissioner Linda Angello, NYS
         Department of Labor
         Deputy Commissioner Becky Cort,
         NYS Department of Education –
         VESID
         Terry Simmons, CEO, Simmons
         Associates, Inc.

10:15am - 11:45am BREAKOUT SESSIONS . . .
..........................................

USBLN UNIVERSITY: FRESHMAN TRACK:
BLN BASICS

DIVERSITY MANAGEMENT: THE
VECTORS THEORY
        Barry Callender, Simmons
        Associates Inc.

PAVING THE WAY: EMPLOYERS QUEST
TO HIRE AND ACCOMMODATE PEOPLE
WITH DISABILITIES

                    21
         Betsy Kravitz, Senior Program
         Specialist, Office of Disability
         Employment Policy, US Department
         of Labor



UNIVERSAL DESIGN APPROACHES TO
EMPLOYING PEOPLE WITH DISABILITIES
       Robert Pasternack, Ph.D., Vice
       President, Education Services
       Division, MAXIMUS
       Project Advisor with William
       Kiernan, Ph.D. and Linda Wernikoff

BEST BUSINESS PRACTICES FOR THE
SERVICE SECTOR AND FINANCIAL
SERVICES INDUSTRY
        Annette Kellermann, Senior Vice
        President, Program Manager,
        Accessible Banking, Bank of
        America


                     22
12:00pm - 1:30pm LUNCH AND KEYNOTE
ADDRESS:

RADIO – THE TRUE MEANING OF
LEADERSHIP & MENTORING
        Lynn Boccio, Vice President, Cendant
        Car Rental Group
        Susanne Bruyere, Executive Director,
        ADA Center, Cornell University
        Margaret Moree, NYS Department of
        Labor
        Keynote: Coach Harold Jones -
        Inspiration for the Movie Radio &
        Former Football Coach of T.L. Hanna
        High School

1:45pm - 3:15pm BREAKOUT SESSIONS . . . . .
..........................................

USBLN UNIVERSITY: Sophomore Track




                     23
Developing a BLN & Junior Track: Expanding a
BLN Chapter EMPLOYER — CENTERED
JOB PLACEMENT STRATEGIES
      Lisa Laudico & Michael Hecht, NYC-
      Department of Small Business Services

HELP WANTED: OUR UNTAPPED
RESOURCE
     Mildred E. Des Biens, Program Manager,
     IBM

WEAVING AN ACCESSIBLE WELCOME
MAT FOR CUSTOMERS AND EMPLOYEES
WITH DISABILITIES
     Tari Susan Hartman, President, EIN SOF
     Communications
     Joseph Craig, Senior Vice President,
     Information Services, Nielsen NRG

ACCESSIBILITY & IMAGINATION =
ENHANCED PRODUCTIVITY IN THE
WORKPLACE… THAT MAKES CENTS !!!
    Joani Madarash, accessLinx. Inc.

                     24
3:45pm-5:00pm BREAKOUT SESSIONS . . . . . .
..........................................

BUILDING A COST VALUE MODEL FOR
CALL CENTER SERVICES
     Dr. Benjamin J. Soukup, Jr., CEO,
     Communication Service for the Deaf

POWER OF SPEECH, THE ART OF
IMPLEMENTATION
     Renee L. Griffith, Zephyr-TEC Corp.

INTERVIEWING COLLEGE STUDENTS:
THE PERILS, PITFALLS AND PAYOFF
     Alan D. Muir, COSD Career
     Opportunities for Students with
     Disabilities

BUSINESS DISABILITY AND
EMPLOYMENT: CORPORATE MODELS OF
SUCCESS
     Howard Green, Business Liaison

                     25
      Michael F. Shriver, Executive Vice
      President and Director, MBNA America‘s
      Support Services Division

VETERANS AND EMPLOYMENT
    James R. Peluso, U.S. Department of
    Veteran‘s Affairs

7:00pm - 9:30pm DINNER RECEPTION:
USBLN AWARDS & ENTERTAINMENT

AWARD PRESENTATION:
    Katherine McCary, President, US
    Business Leadership Network
    The Honorable Judge Leslie Crocker
    Snyder
    Dr. Benjamin Soukup, Jr., CEO,
    Communication Service for the Deaf
    "Building a Cost Value Model for Call
    Center Services"

ENTERTAINMENT:
    Anita Hollander, "Still Standing"

                      26
SCHEDULE continued
Tuesday, November 2, 2004 – Conference Day
Two . . . . . . . . . . . . . . . . . . . . . . . .
8:00am - 9:00am CONTINENTAL
BREAKFAST
9:15am - 10:45am BREAKOUT SESSIONS . . . .
..........................................

USBLN UNIVERSITY: SENIOR TRACK:
Exceptional Leadership Award Winners

PLANTING THE SEEDS – INTERNSHIPS
AND MENTORING PROGRAMS FOR
YOUTH WITH DISABILITIES
     Rayna Aylward & Jennifer Sheehy Keller,
     YWC – Youth to Work Coalition

DIVERSITY IS MORE THAN COLOR-
BLIND: RECRUITING BEYOND RACE AND
GENDER



                         27
      Gil Johnson, Director, National
      Employment Center, American
      Foundation for the Blind

ASSOCIATION OF THE CREATION OF
NON-VIOLENT COMMUNICATION
     Paula Gloria Tsakona, President,
     Concorida Foundation

ADA/FAMILY AND MEDICAL LEAVE
ACT/WORKERS’ COMPENSATION
     Andrea Haelin-Mott, Project Director,
     Northeast ADA & IT Center

11:00am - 12:45pm BREAKOUT SESSIONS . . .
..........................................

LIA-DISABILITY INITIATIVE - A
PARTNERSHIP
     Mitchell H. Pally, Vice President,
     Legislative and Economic Affairs of the
     Long Island Assoc..


                      28
      Ann McDermott-Kave, Associate Director,
      Community Relations OSI
      Pharmaceuticals, Inc.
      Ella Craanen, Regional Marketing
      Coordinator, VESID

PROFIT TO YOUR BOTTOM LINE:
INCENTIVES FOR EMPLOYERS AND HOW
TO ACCESS THEM
     Sheridan Walker, President and Founder,
     Hire Potential

CHALLENGES AND IDEAS TO
STRENGTHEN YOUR COMPANY
THROUGH HUMAN RESOURCES
     CJ Coolidge, President, C4Dynamics

1:00pm - 2:30pm BLN CHAPTER MEMBERS
MEETING

Don't Forget to Vote!

Networking Circles

                        29
In addition to the scheduled Breakout Sessions
we will have an area set aside for Networking
Circles. Knowing that our Breakout Sessions
can not address every possible topic of interest
to all attendees, we will have an area set up
with discussion tables.
8




                       30
9
WORKSHOPS continued
MONDAY, NOVEMBER 1, 2004 / 10:15am –
11:45am . . . . . . . . . . . . . . . . . . . . . . . .
USBLN UNIVERSITY: Freshman Track - BLN
Basics
This session will educate prospective BLN
chapters on the business case for BLN, the
process and procedures to start a BLN chapter
using the USBLN membership requirements.
Information will include selection of a Lead
Employer, Steering Committee, Mission and
Vision statements, the role of the Chamber of
Commerce and SHRM chapters, the role of the
service provider/state VR and chapter first year
events and goals.

DIVERSITY MANAGEMENT: The Vectors
Theory
Barry Callender, Simmons Associates Inc.
In this highly competitive business
environment, organizations need full
contribution and top performance from every

                           31
employee. Successful organizations recognize
the need to recruit and retain Top Talent from
across an increasingly diverse talent pool.
During this interactive session participants will:
- Learn about subtle forces (Vectors) that can
impede or accelerate employee progress
- Analyze the impact of Vectors on their
recruiting and retention efforts
- Develop action plans to counteract the
Vectors that are having a negative effect on
morale, productivity and organizational
effectiveness

PAVING THE WAY: Employers Quest to Hire
and Accommodate People with Disabilities
Betsy Kravitz, Senior Program Specialist, Office
of Disability Employment Policy, US
Department of Labor
This presentation will describe and
demonstrate the Workforce Recruitment
Program (WRP) which gives employers free
access to over 1500 students with disabilities
who are interested in summer and permanent

                        32
positions throughout the country. These
students attend colleges in more than 45
states, the District of Columbia and Puerto
Rico. The presentation will also describe future
initiatives for this program and other programs
at the Office of Disability Employment Policy
(ODEP) that support employers in their quest
to hire and accommodate people with
disabilities.

UNIVERSAL DESIGN APPROACHES TO
EMPLOYING PEOPLE WITH DISABILITIES
Robert Pasternack, Ph.D., Vice President,
Education Services Division, MAXIMUS
Project Advisor with William Kiernan, Ph.D.
and Linda Wernikoff
Dr. Pasternack, Dr. Kiernan and Ms. Wernikoff
will discuss different perspectives on the use of
Universal Design principles for including
people with disabilities in the workforce and the
workplace. Dr. Pasternack is the Vice
President for Education at MAXIMUS, the
nation's largest provider of consulting services

                        33
to government. Dr. Kiernan is the Director of
the Institute for Community Inclusion at the
University of Massachusetts in Boston. Ms.
Wernikoff is the Director of Special Education
for the New York City Schools.

Their perspectives will focus on research,
policy, and practice in understanding,
developing, and implementing Universal
Design principles in the inclusion of people with
disabilities in the workplace of the 21st
century...Employers and others will gain a
basic understanding of the concept of
Universal Design, its application to disability
policy, and its implementation in programs
designed to increase the employment of
people with disabilities in the workplace.
Transition of students with disabilities from
school to post-secondary programs and the
21st century workforce will also be discussed
by these three nationally recognized experts.



                       34
BEST BUSINESS PRACTICES FOR THE
SERVICE SECTOR AND FINANCIAL
SERVICES INDUSTRY
Annette Kellermann, Senior Vice President,
Program Manager, Accessible Banking, Bank of
America
The workshop will focus on best practices for
the inclusion of people with disabilities in the
service sector in general and the financial
services industry specifically. Best practices
discussed will include:
- Activating the inclusion of customers,
associates, shareholders, vendors, and the
community in a holistic approach to disability
- Eliminating the types of barriers that can
impact access to and understanding of
financial services including Physical,
Communication, Technology, Attitudinal
Stereotypes, and Financial Literacy. Possible
solutions to systematically address these
barriers will also be discussed.
- Integrating disability into diversity
- Determining your value proposition

                       35
- Impacting the bottom line – look beyond the
facts and figures to build you business case
Leveraging existing internal and external
resources to understand, reach, and impact
this market

MONDAY, NOVEMBER 1, 2004 / 1:45pm –
3:15pm . . . . . . . . . . . . . . . . . . . . . . . . . .
USBLN UNIVERSITY: Sophomore Track -
Developing a BLN
This session will provide information to new
chapters or those chapters ready to move to
incorporation, non-profit status, directors and
officers insurance, bylaws and website
development. Templates and examples will be
provided.

USBLN UNIVERSITY: Junior Track -
Expanding a BLN Chapter
This portion will offer basic information on
strategic planning, expanding membership,
merging local chapters to create a state BLN
Chapter or expanding one chapter‘s outreach

                             36
by creating regional leads and regional
steering committees. Discussion will include
the restructuring following the change of a
Lead Employer.

HELP WANTED: Our Untapped Resource
Mildred E. Des Biens, Program Manager, IBM
ENTRY POINT! THE WAY TO GO!! PANEL
OF SUCCESSFUL STUDENTS WITH
DISABILITIES ENTRY POINT! is the
awardwinning internship program for
undergraduate and graduate students with
disabilities who are majoring in science,
engineering, mathematics, computer science,
and business. Founded in 1996 by the
American Association for the Advancement of
Science, ENTRY POINT! meets the talent and
diversity goals of the private and public sectors
by identifying, screening, and placing students
in productive and challenging positions.
Students are recruited and selected for
internships at IBM, NASA, The National
Institutes of Health, JPMorgan Chase, Texas

                        37
Instruments, and the Northwest Fisheries
(NOAA).

This panel will feature three former ENTRY
POINT! interns. They have successfully
converted to full hires in the company with
which they interned. The panelists will discuss
their academic achievement, support systems,
coping skills, and their remarkable persistence
leading up to an outstanding opportunity to
work for a major company. Their stories will
give credibility to the enormous success of this
program. ENTRY POINT! Is clearly the way to
go!!! ―Help Wanted.‖ Video IBM created for
manager awareness about IBM‘s commitment
to hiring people with disabilities from managers
and employees. Millie Des Biens, Global
Workforce Diversity, will talk about IBM‘s
recruiting and hiring programs.

WEAVING AN ACCESSIBLE WELCOME
MAT FOR CUSTOMERS AND EMPLOYEES
WITH DISABILITIES

                       38
Tari Susan Hartman, President, EIN SOF
Communications
Joseph Craig, Senior Vice President, Information
Services, Nielsen NRG
Learn $uccessful $olutions for strategic
marketing ―with‖ the disability community.
Explore how market research can help frame
the business case, raise your bottom line
and/or fortify your labor pool.

ACCESSIBILITY + IMAGINATION =
ENHANCED PRODUCTIVITY IN THE
WORKPLACE ...That Makes Cents!!!! (A.K.A.
An Equation for Employment Success)
Joani Madarash, accessLinx. Inc.
This workshop will serve as an introduction to
accessibility concerns in the workplace.
Creation of opportunities for inclusion of all
people and providing accommodations and
supports to optimize talents and contributions
will be considered. Review of current strategies
and exploration of innovative practices to
maximize accessibility and accommodations in

                        39
the workplace, without compromising the
―bottom line‖, will be examined.

Concepts including, but not limited to, universal
design, assistive technology and
telecommunications, guidelines for compliance
with the Americans With Disabilities Act,
accessible website design, multi-media
applications and alternate formats, creative
―out-of-the-box‖ thinking and recognizing
advantages of diversity in the workforce will be
presented. This interactive workshop will
provide an opportunity for participants to gain a
greater understanding of accessibility issues
and challenges, share ideas, ―brainstorm‖
options and consider resourceful solutions.



LIA - Disability Initiative - A Partnership
Mitchell H. Pally, VP, Legislative and Economic
Affairs of the Long Island Association


                        40
Ann McDermott-Kave, Associate Director,
Community Relations OSI Pharmaceuticals,
Inc.
Ella Craanen, Regional Marketing Coordinator,
VESID
This workshop will demonstrate how several
service provider agencies (for individuals with
disabilities), their business partners,
government, and a large chamber of
commerce can come together to form a
partnership to assist job seekers with
disabilities.
- You will gain an appreciation for the scope of
problems of a job seeker with a disability and
their plight to find work in this economy
- You will learn about how to form a partnership
with resources you already have
- You will learn how to maintain the momentum
- Learn how a coalition of providers can form a
single source of contact for business




                       41
MONDAY, NOVEMBER 1, 2004 / 3:45pm –
5:00pm . . . . . . . . . . . . . . . . . . . . . . . . . .
BUILDING A COST VALUE MODEL FOR
CALL CENTER SERVICES
Dr. Benjamin J. Soukup, Jr., CEO,
Communication Service for the Deaf

THE POWER OF SPEECH, THE ART OF
IMPLEMENTATION
Renee L. Griffith, Zephyr-TEC Corp.
It‘s time to look seriously at implementing
speech recognition software in the workplace.
With repetitive stress injuries the leading
occupational injury, speech recognition can
help reduce and prevent this type of injury.
With the recent advances in this technology, it
can dramatically increase the productivity of
document, spreadsheet and email creation.
Speech recognition can assist people with
disabilities to access computer technology and

                               42
participate in the success of a business
organization. This seminar offers information
on evaluating various situations for software,
training and support programs to successfully
implement this technology.



INTERVIEWING COLLEGE STUDENTS: The
Perils, Pitfalls and Payoff
Alan D. Muir, COSD Career Opportunities for
Students with Disabilities
There is apprehension and concern when
interviewing a college student with an apparent
disability and more so after a student discloses
their ―hidden‖ disability. We will discuss some
of these concerns and provide practical tips to
focus on the applicant with their qualifications.
Employers who attend this session will have
greater awareness of a significant population of
students on campus that continues to increase.
College graduates with disabilities have a
greater than 40% unemployment rate. As

                       43
students become more prepared for career
employment, employers will have a greater
pool of students from which to choose as the
economy improves. Interviewing these
students is the same as any other student
without a disability. However, the twist of
handling disclosure of a hidden disability and
the need for accommodations are the
differences that may appear in hiring a student
with a disability. As with all prospective hires,
each person is unique with their needs and
how to integrate them into the workplace.
Participation from all attendees is welcome, as
we will learn from each other.

BUSINESS DISABILITY AND
EMPLOYMENT: Corporate Models of Success
Howard Green, Business Liaison
Michael F. Shriver, Executive Vice President and
Director, MBNA America‘s Support Services
Division
In May of 2004, Virginia Commonwealth
University published the Business, Disability,

                        44
and Employment: Corporate Models of
Success. This was a collection of successful
approaches reported by 20 businesses. It has
often been said that one way to increase the
employment of people with disabilities is to
share success stories with other businesses.
Mike Shriver, Executive Vice President with
MBNA and Howard Green from Virginia
Commonwealth University will share examples
of how public – private partnerships can results
in increased employment opportunities for
people with disabilities as well as assist
businesses with a greater increase in their
bottom line. Howard and Mike will share some
of the 20 vignettes collected over the past
several years which has demonstrated success
in hiring, retaining and maintaining workers
with disabilities.


VETERANS AND EMPLOYMENT
James R. Peluso, U.S. Department of Veteran‘s
Affairs

                       45
This session will provide information
concerning the demographics and nature of the
veteran population. It will include an overview
of veterans as a resource to business and
industry; distinct characteristics of the
population and their transferable skills and
abilities. Additionally, we will discuss vocational
rehabilitation and job placement services to
veterans seeking employment utilizing
Community and Private Sector Program
examples. Support service available to
employers and veterans to help veterans
maintain employment. Access to veterans and
veterans services. Discussion and Q&A

TUESDAY, NOVEMBER 2, 2004 / 9:15am –
10:45am . . . . . . . . . . . . . . . . . . . . . . . . .
USBLN UNIVERSITY: Senior Track -
Exceptional Leadership Award Winners
This session offers panel discussion from the
top Chapters and Employers recognized by the
Exceptional Leadership Awards in prior years.
In depth discussion of successes and

                            46
challenges to promote and share best
practices.

PLANTING THE SEEDS - Internships and
Mentoring Programs for Youth with Disabilities
Rayna Aylward & Jennifer Sheehy Keller, YWC
– Youth to Work Coalition
The co-founders of a new public-private group,
the Youth to Work Coalition (YWC) -- Rayna
Aylward, head of the Mitsubishi Electric
America Foundation, and Jennifer Sheehy
Keller, senior official in the US Department of
Education -- will share insights and practical
advice on developing/strengthening internships
and mentoring programs. The YWC, which
includes more than 30 corporations, federal
agencies, universities and nonprofits, makes
the business case for the importance of such
programs and offers resources to interested
employers. The interactive session will include
examples from BLN member companies that
have established successful programs and
perspectives from young professionals who

                       47
benefited from internship and mentoring
opportunities.

DIVERSITY IS MORE THAN COLOR-
BLIND: RECRUITING BEYOND RACE AND
GENDER
Gil Johnson, Director, National Employment
Center, American Foundation for the Blind

ASSOCIATION OF THE CREATION OF
NON-VIOLENT COMMUNICATION
Paula Gloria Tsakona, President, Concorida
Foundation
Association of the Creation of Non-Violent
Communication, inspired by Marshall
Rosenberg's work, but open to all systems. For
the past three years Concordia, with Paula
Gloria in the field, has been working in India,
Sri Lanka and Kashmir giving presentations on
Non-Violent Communication (NVC). Presently
they are also developing a program at the
MGR Janaki Women's College in Chennai,


                       48
India to help establish a prototype center for
communication and globalization studies.

ADA/FAMILY AND MEDICAL LEAVE
ACT/WORKERS' COMPENSATION
Andrea Haelin-Mott, Project Director, Northeast
ADA & IT Center
As many Human Resource professionals have
spent many hours understanding the intricacies
of the ADA, FMLA and Workers‘ Comp, it is
important to understand how these three laws
intersect each other. This session will discuss
the interactions of these three pieces of
legislation and strategies for solving issues of
accommodations for workers with disabilities,
within the context of them — separately and
collectively. Come and bring your questions!

TUESDAY, NOVEMBER 2, 2004 / 11:00am –
12:45am . . . . . . . . . . . . . . . . . . . . . . . .
EMPLOYER CENTERED JOB PLACEMENT
STRATEGIES


                           49
Lisa Laudico & Michael Hecht, NYC-
Department of Small Business Services
The session will focus on specific ways to
engage employers to (a) determine their
workforce needs; and (b) best fill those needs
given the available jobseeker pool. Emphasis
will be placed on strategies for forging long-
term, highlevel relationships with employers
that improve both their own-bottom line and the
employment prospects of the community. Case
studies will be provided to demonstrate
successful examples.

PROFIT TO YOUR BOTTOM LINE:
Incentives for Employers and HOW to Access
Them
Sheridan Walker, President and Founder, Hire
Potential
Tapping into the Untapped-HR Making a
Difference in Driving Revenue! Participants will
learn how HR can utilize Federal and States
incentives to drive revenue to the company‘s
bottom line. Information will be given on what is

                       50
available and how to implement quickly in an
organizations current hiring process regardless
of the size and number of locations.
Participates will gain knowledge of how to
recruit, hire and retain qualified candidates in
this untapped market. If you pay federal taxes,
hire people, train or have high turnover you will
want to participate in this presentation.

CHALLENGES AND IDEAS TO
STRENGTHEN YOUR COMPANY
THROUGH HUMAN RESOURCES
CJ Coolidge, President, C4Dynamics
Challenge your assumptions about Human
Resources and the role it plays in the success
of a small to midsize company.




                        51
KEYNOTE SPEAKERS

LINDA ANGELLO                  all working men and
         Linda Angello         women of New York
         was sworn in          State. Previously,
         as New York           Commissioner
         State                 Angello served as
Commissioner of                Director of the
Labor in 2001 as New           Governor‘s Office of
York State‘s primary           Employee Relations
advocate for job               for five years and was
creation and                   responsible for
economic growth                negotiating and
through workforce              implementing
development. The               agreements with the
department has a               State‘s nine
long and proud                 employee unions,
history of providing           covering more than
superior service to all        193,000 State
of its customers,              employees in the
including business,            Executive Branch.
job seekers,                   She was also
organized labor, and           appointed by

                          52
Governor Pataki as a          of the New York State
Member of the                 Public Sector
Deferred                      Coalition on Health
Compensation Board,           Benefits. She serves
and was elected               on many Advisory.
Chair in 1997. In this
capacity, she doubled         LYNN BOCCIO
participant investment                 Lynn Boccio
options and initiated                  has headed
major revisions to                     Avis Rent-
communications                         ACar‘s
program to aid the            Diversity Business
more than 90,000              Enterprise program
participants in making        since 1996 and plays
more informed                 an instrumental role
investment decisions.         in establishing
Commissioner                  relationships and
Angello also served           creating an
as Chair for the              environment that
National Association          results in increased
of State Directors of         corporate purchasing
Employee Relations,           from diverse
and is Past President         suppliers. ―Our DBE

                         53
program allows Avis           Women‘s Business
and Budget to                 Enterprises.‖
embrace the diversity         SUSANNE M.
of ideas, cultures,           BRUYERE
ethnicity and                          Susanne M.
backgrounds to                         Bruyère,
enhance our promise                    Ph.D., CRC,
and value to our                       is the Director
customers,‖ said              of the Employment
Boccio. She has               and Disability Institute
received national             at Cornell University
recognition for her           in the School of
advocacy in the area          Industrial and Labor
of supplier diversity,        Relations —
including 2002 when           Extension Division.
Avis was selected for         She is currently
the second                    Project Director and a
consecutive year by           Co-Principal
the Women‘s                   Investigator of
Business Enterprise           numerous research
National Council as           efforts. Two are
one of ―America‘s             Rehabilitation
Top Corporations for          Research and

                         54
Training Centers             Association Council
(RRTC) funded by             of Representatives,
the U.S. Department          the current Chair of
of Education,                GLADNET (the
National Institute on        Global Applied
Disability and               Disability Research
Rehabilitation               and Information
Research (NIDRR),            Network on
the RRTC for                 Employment and
Economic Research            Training), and as
on Employment                Second Vice Chair of
Policy for Persons           the CARF (an
with Disabilities and        international
the RRTC on                  rehabilitation facility
Disability Statistics        accreditation
and Demographics.            organization) Board
Susanne currently            of Trustees.
serves as a Division
22 (Rehabilitation                   JOHN D.
Psychology)                          KEMP
Representative to the                John D.
American                             Kemp is
Psychological                        Principal in

                        55
Powers, Pyles, Sutter           Development for the
& Verville, has a               National Easter Seal
federal law and                 Society and managed
legislative practice in         a law firm that
the areas of disability,        advised companies
rehabilitation, health          on state and federal
care, and nonprofit             civil rights,
organizations. He has           employment and
served as Chief                 education laws and
Executive Officer of            policies regarding
United Cerebral Palsy           persons with
Associations, VSA               disabilities. Mr. Kemp
Arts and                        currently serves as a
HalfthePlanet                   member of the
Foundation, and                 nonprofit Boards of
serves in that                  Directors for several
capacity for Disability         organizations,
Service Providers of            including: the
America, a lobbying             Rehabilitation
trade association. He           Institute of Chicago;
has served as                   the National
General Counsel and             Rehabilitation
Vice President -                Hospital of

                           56
Washington, DC; the             prostheses in living
American Association            an independent,
of People with                  productive life. In
Disabilities (AAPD),            1997, he was
of which he is a co-            recognized as
founder; The Abilities          Washburn University
Fund; and                       Law School‘s
HalfthePlanet                   Distinguished Alumni
Foundation. Mr.                 Fellow, and in 1991
Kemp served as a                was inducted into the
presidential                    Horatio Alger
appointee to the                Association of
National Council on             Distinguished
Disability for six years        Americans, an honor
ending in early 2002.           extended to singularly
Mr. Kemp has                    accomplished
personal experience             individuals in
with disability. Having         recognition of their
been born without               achievements in the
arms below the                  face of extraordinary
elbows and legs                 challenges.
below the knees,
Kemp uses four

                           57
TERRENCE R.                  series of innovative
SIMMONS                      contributions to the
        Chief                field of Diversity and
        Executive            advanced the state-
        Officer and          of-the-art by
        Managing             developing
Partner of Simmons           Vectors™, Wall
Associates, Inc., a          Analysis™, Diversity
nationally-known             360™ and many
resource team                other concepts. Mr.
located in New Hope,         Simmons works very
PA. The firm has             effectively with
provided consultation        executives, assisting
and training services        them with the
in Human Resources,          development of a
Organization                 strategic process for
Development and              Diversity, including
Workforce Diversity          the development of a
to Fortune 500               vision, a realistic
organizations for            definition, a powerful
more than 20 years.          business case, short
During that time, Mr.        and long term
Simmons has made a           objectives, metrics

                        58
and measures, an              EVE award for
accountability plan           voluntary EEO/AA
and a system for              efforts. This program
continuous                    was later marketed
improvement. His              by Harbridge House,
―Diversity Guru™‖             Inc. and has been
articles have provided        effectively
inspiration and a             implemented in over
specific behavioral           125 major
model for many                organizations. Mr.
CEOs and other                Simmons is the writer
executives who want           and producer of many
to leverage diversity         videos related to the
to achieve business           topics of diversity,
success. Mr.                  equal employment
Simmons is the                opportunity and
primary author of The         eliminating sexual
Next Phase, a                 harassment. Titles
diversity-related             include ―Pieces Of
program which                 The Puzzle‖ and the
helped Merck &                award winning
Company, Inc. win             ―Twenty Questions‖.
the OFCCP‘s first

                         59
JUDGE LESLIE                   Judge on the Criminal
CROCKER SNYDER                 Court of New York
          A nationally         City, followed by the
          recognized           New York State
          leader in the        Supreme Court and
          fight against        the Court of Claims.
crime, having spent            Judge Snyder
35 years protecting            presided primarily
New Yorkers as a               over the highest level
prosecutor, judge and          ―A-1‖ multiple
devoted public                 defendant narcotics
servant. As an                 felonies, drug gang,
Assistant District             organized crime, and
Attorney, Snyder was           ―white collar‖ criminal
the first woman to try         cases. She has
both felony and                presided over the
homicide cases in the          trials of New York
New York County                City‘s most violent
District Attorney‘s            drug gangs and the
office under Frank             ―Carting‖ or
Hogan and Robert               ―Garbage‖ case,
Morgenthau. In 1983,           which led to the
she was appointed a            reform of the private

                          60
sanitation industry in        documentary
New York City. While          programs and has
on the bench, Judge           been
Snyder adopted a              profiled in several,
public school for ten         such as ―60 Minutes.‖
years to provide              She is a legal
students with a               consultant for ―Law
hands-on introduction         and Order‖ and a
to the legal process.         legal analyst for NBC
A committed                   News and its cable
community advocate,           affiliates, as well as
Leslie is a board             Court TV. Leslie
member of the Kips            Crocker Snyder is the
Bay Boys‘ and Girls‘          author of ―25 to Life,‖
Club, the John Jay            and is
College of Criminal           currently a partner at
Justice, D.A.R.E.,            Kasowitz, Benson,
and the holistic              Torres & Friedman
rehabilitation program        LLP.
Abraham House. She
has appeared on
numerous television
news and

                         61
DR. BENJAMIN J.               What began as a
SOUKUP, Jr.                   one-person venture
        Founder and           now covers 42 offices
        Chief                 throughout the nation
        Executive             (along with 3,000
        Officer of            employees). CSD
CSD (Communication            offered services like
Service for the Deaf),        interpreting and TTY
— the largest human           repair in 1975, and
service agency for            today operates the
Deaf and Hard of              telecommunications
Hearing individuals in        relay service for 31
the world. CSD                states nd provides a
opened its doors on           nationwide video
Nov. 18, 1975, in             relay service, along
Sioux Falls, S.D, with        with an array of
the South Dakota              human services.
state legislature             From serving only
providing funds,              Sioux Falls, S.D. in
matched by South              1975 to the entire
Dakota Association            nation today, CSD
for the Deaf (SDAD),          looks forward to
to help create CSD.           serving you. ―Some

                         62
people see things as        learned that
they are and ask,           regardless of your
―Why?‖ I have always        circumstances — one
chosen to see things        person CAN make a
as they could be and        difference and
have asked, ―Why            dreams always do
Not?‖ In the thirty         come true if you
years that I have           remain passionate
been committed to           about achieving
serving the Deaf            them.‖
community, I have




                       63
WORKSHOP PRESENTERS

RAYNA AYLWARD                   affiliate of the John F.
          First                 Kennedy Center that
         executive              promotes arts and
         director of the        educational programs
         Mitsubishi             for people with
Electric America                disabilities in the U.S.
Foundation, which               and around the world.
was established in              She is co-founder of
1991 and is based in            the Disability Funders
the Washington, DC              Network and of the
area. The Foundation            Youth to Work
is dedicated to                 Coalition, Board
helping young people            Chair of Washington
with disabilities to            Grantmakers, past
lead fuller and more            president of the
productive lives.               Affinity Group on
Previously, Ms.                 Japanese
Aylward was the                 Philanthropy, and
international director          serves on the boards
of Very Special Arts,           of the Human
an educational                  Interaction Research

                           64
Institute and the             Simmons Associates
HalfthePlanet                 Inc., an internationally
Foundation and on             known resource
the Diversity Advisory        management
committee of the              consulting firm that
Council on                    has provided
Foundations. She              consultation and
was appointed to the          training to leading
first                         organizations in the
Consumer/Disability           U.S., Canada and
Telecommunications            Europe for over 25
Committee of the              years. A broadly
Federal                       experienced leader,
Communications                Mr. Callender has
Commission.                   been featured at the
                              International
BARRY                         Conference on
        CALLENDE              Cultural Diversity as
        R                     well as the IQPC and
         Managing             Linkage Conferences
        Director of           and has authored
        Business              articles such as ―Hold
Delivery with                 the Applause-Gaining

                         65
Middle Management              owners to think
Buy-in to the Success          creatively about the
of Your Diversity              impact their human
Initiative.‖ His               resources practices
facilitation experience        can have on their
includes Diversity;            profits is C.J.
Leadership;                    Coolidge‘s passion.
Managing Cross-                C.J.‘s business
Cultural Differences;          principles were
Human Resource                 formed early, at a
Management;                    national restaurant
Preventing/Eliminatin          chain where he soon
g Sexual                       rose to a
Harassment; Conflict           management
Resolution and many            position, with
other                          responsibility for the
leadership/managem             hiring, firing, training,
ent topics.                    scheduling and
                               motivating of staff.
        CJ                     What C.J. learned
        COOLIDGE               formed the foundation
         Challenging           of his broad
        business               understanding of how

                          66
employees contribute
to a business‘s               JOSEPH CRAIG
bottom line in ways                     Joseph Craig
that go beyond the                     has called
stated requirements                    Los Angeles
of a job. Later, C.J.                  home for 15
spent more than a             years since
dozen years running           Paramount Pictures
the sales department          moved him from
of a national                 Houston, Texas to
convention and trade          work in the Marketing
show business.                Department. After
Eager for the                 competing 4 years (of
challenge of working          a total of 8) he then
inside a fast-growing,        moved on to Nielsen
industryshaping               NRG (National
enterprise, C.J. went         Research Group)
to work for                   where he has been
Administaff and               for the past 11 years.
swiftly became one of         Most recently, he was
the company‘s most            named Senior Vice
successful                    President of
consultants.                  Information Services.

                         67
                               Working Partnership,
ELLA CRAANEN                   bringing business,
         Ella Craanen          government and
        has 18 years           community agencies
        of experience          together to create
        working as a           employment
Vocational                     opportunities for
Rehabilitation                 people with
Professional for               disabilities. Ella is
private and public             responsible for
sectors. In her current        organizing and
capacity as the                overseeing the
Regional Marketing             National Disability
Coordinator for                Employment
VESID, a state                           Awareness
agency part of New                       Month –
York State Education                     NDEAM
Department, she                          event on
coordinates                    Long Island, and the
marketing efforts for          annual training event,
the Long Island                the Winning Edge, at
Region. She chairs             Hofstra University, for
the Long Island                the professionals in

                          68
the field of vocational        internship program
rehabilitation.                for undergraduate
                               and graduate
MILLIE DES BIENS               students with
 For most of Millie‘s          disabilities who are
26 years with IBM              majoring in science,
she has been in                engineering,
Human Resources                mathematics,
holding a number of            computer science,
jobs such as                   and business.
personnel assistant,           Founded in 1996 by
employment                     the American
manager, and for the           Association for the
last 14 years as a             Advancement of
program manager in             Science, ENTRY
Global Workforce               POINT! meets the
Diversity. She is              talent and diversity
program manager for            goals of the private
People with                    and public sectors by
Disabilities and the           identifying, screening,
Mature Adult worker.           and placing students
ENTRY POINT! is the            in productive and
award-winning                  challenging positions.

                          69
Students are                  featured speaker at
recruited and                 national and local
selected for                  conventions of
internships at IBM,           organizations
NASA, The National            involved in
Institutes of Health,         ergonomics,
JPMorgan Chase,               disability, safety and
Texas Instruments,            risk management and
and the Northwest             more recently human
Fisheries (NOAA).             resources. After
                              becoming disabled in
RENEE GRIFFITH                1991 with
         Chief                DeQuervaine‘s
         Executive            disease, she utilized
         Officer and          speech recognition
         Founder of           software to start
Zephyr-TEC Corp.              Zephyr-TEC, now an
has established a             industry leader
national reputation in        specializing in speech
the field of speech           recognition training,
recognition software          implementation,
and digital dictation.        integration and
She has been a                support.

                         70
                              experience in
ANDREA HAENLIN-               developing and
MOTT                          providing training and
          Project             technical assistance
         Director for         to a variety of
         the Northeast        organizations
         DA & IT              including educational
Center, which                 entities, State and
encompasses                   Local government,
Federal Region II             employers,
(New York, New                businesses, unions,
Jersey, Puerto Rico,          and disability
and the U.S. Virgin           organizations on
Islands.) The project         various aspects of
is based at the               ADA and disability
Employment and                related legislation.
Disability Institute,         She specializes in
NYS School of                 employment and
Industrial and Labor          human resource
Relations, Extension          management and has
Division, at Cornell          expertise with the
University. Ms.               interaction of
Haenlin-Mott has vast         regulations with

                         71
workplace systems             been involved with a
including, ADA,               number of projects
FMLA, EEO laws,               and programs which
discrimination and            provided training as
other state and               well as technical
federal regulations.          assistance to
                              businesses,
HOWARD GREEN                  community
          Faculty             rehabilitation
         member at            programs and state
         VCU- RRTC            rehabilitation
         for 14 years,        agencies. Currently,
previously worked 18          as the Business
years for the Virginia        Liaison for the VCU-
Department of                 RRTC, Howard
Rehabilitative                coordinates activities
Services. Howard has          with the U. Chamber
his Masters in                of Commerce, VCU
Rehabilitation                Business Roundtable,
Counseling from               American Staffing
Virginia                      Association and
Commonwealth                  SHRM. In addition
University. He has            Howard currently

                         72
serves on the Board            accommodation
for the Virginia BLN.          cases, specializing in
                               providing
SUZANNE R.                     accommodation ideas
GOSDEN, MA                     for individuals with
Human Factors                  cognitive and
Consultant, national           neurological
speaker, and                   impairments.
educational trainer for        Suzanne graduated
the Job                        from West Virginia
Accommodation                  University with
Network (JAN), an              Bachelor‘s and
international                  Master‘s degrees in
information and                Education. She holds
referral service               teaching licenses in
sponsored by the US            two states and is
Department of                  certified in learning
Labor‘s Office of              disabilities, mental
Disability and                 retardation, and
Employment Policy.             behavioral/emotional
As a consultant,               disorders. She is
Suzanne handles                pursuing a doctorate
both ADA and                   in Educational

                          73
Leadership, focusing          Communications, a
her study efforts on          strategic
social justice issues         marketing/PR firm
in employment and             specializing in
education. Suzanne            disability, diversity,
began her                     and public policy.
professional career           Clients include Bank
as a Special                  of America; Cingular
Education teacher in          Wireless; Microsoft;
Virginia and has long         AOL; Macy‘s West;
been an advocate for          COSD; PBS
students with special         documentary
needs. She teaches            Freedom Machines;
now for the Industrial        MEAF; DFN; PAX-
and Labor Relations           TV; Nickelodeon;
graduate program at           Kennedy Center; and
West Virginia                 Mattel/Toys ―R‖ Us
University.                   Becky® (Barbie®
                              friend who uses a
TARI SUSAN                    wheelchair). Nielsen
      HARTMAN                 NRG is EIN SOF‘s
       President,             market research
      EIN SOF                 provider. Hartman is

                         74
VP of Development             a temporary disability,
for NSCIA and is              she established SAG
spearheading their            Committee of
Business Advisory             Performers with
Committee; she                Disabilities, was
consults with the             founding executive
National Retail               director of Media
Federation; AP                Access Office,
Stylebook; Academy            chaired the
of Television Arts &          Communications
Sciences; TV, film,           Subcommittee of the
documentary, and              former PCEPD, is a
ads regarding                 founding member of
casting, portrayal and        the YWC, and is
marketing; co-                fluent in ASL.
authored Making
News. Her 1989 My
Left Foot promotion           MICHAEL L.
launched disability-               HECHT
marketing                           Assistant
campaigns. In 1979,                Commissione
after employment                   r for NYC
discrimination during              Business

                         75
Solutions, in the NYC         nonprofit work, Mr.
Department of Small           Hecht founded a
Business Services.            conglomerate of
NYC Business                  restaurant venues in
Solutions is a broad          San Francisco,
initiative to create a        including the award-
more hospitable and           winning ―Foreign
viable business               Cinema.‖ Mr. Hecht
environment for the           began his career as a
200,000+ small                strategic
employers operating           management
in New York City.             consultant, working
Prior to that, Mr.            for Marakon
Hecht was Director of         Associates in North
Business                      America, Australia
Development for the           and Europe. Mr.
Food Bank for New             Hecht holds an MBA
York City, where he           from the Stanford
specialized in                Graduate School of
developing business           Business, where he
partnerships with the         was a member of the
corporate sector.             Public Management
Before entering his           Program, and an

                         76
undergraduate                 Rehabilitation
degree in Race                Research in the US
Relations from Yale           Department of
University, magna             Education. Jennifer
cum laude.                    came to OSERS from
                              the Presidential Task
JENNIFER SHEEHY               Force on
KELLER                        Employment of Adults
          The                 with Disabilities
         President‘s          where she was
         appointed            Senior Policy Advisor.
         Special              She recently
Assistant for                 completed a detail as
Employment to the             Associate Director in
Assistant Secretary of        the White House
the Office of Special         Domestic Policy
Education and                 Council,
Rehabilitation                implementing the
Services (OSERS)              President‘s New
and Acting Deputy             Freedom Initiative
Director of the               and advising on
National Institute on         policy issues of
Disability and                interest to people with

                         77
disabilities. Prior to
her work on the task
force, Jennifer served
as Vice President of
the National
Organization on
Disability and
Director of its CEO
Council.




                         78
BETSY L. KRAVITZ              ODEP‘s Public
Senior Program                Service Internship
Specialist at the             program. She has
Office of Disability          made numerous
Employment Policy             presentations on
(ODEP), U.S.                  topics related to the
Department of Labor           employment of
(formerly the                 people with
President‘s                   disabilities, including
Committee on                  workshops at the
Employment of                 National Association
People with                   of Colleges and
Disabilities). As part        Employers (NACE)
of ODEP‘s                     National Conference
Employment                    and the Federal
Initiatives team, she         Dispute Resolution
serves as co-                 (FDR) Conference.
manager for the               Ms. Kravitz has been
Workforce                     with ODEP since
Recruitment Program           1992. Prior to joining
for College Students          ODEP, Ms. Kravitz
with Disabilities. She        was the Special
also manages                  Emphasis Program

                         79
Manager at the David        organizations,
Taylor Research             economic
Center, U.S.                development
Department of the           agencies, business
Navy, in Bethesda,          associations and
Maryland.                   training providers.
                            Her organization
LISA LAUDICO                connects workforce
         Assistant          development and
        Commissione         economic
        r, Business/        development
        Workforce           initiatives for the City
Partnerships for the        through recruitment
NYC Department of           and targeted
Small Business              customized training
Services. In this           initiatives.
capacity she is
charged with                     ANN
developing                       MCDERMOT
relationships with               T-KAVE
large employers and               Established
managing outreach to             the
community based             Community Relations

                       80
function for OSI               that increase OSI‘s
Pharmaceuticals in             visibility with local
September of 2001.             businesses,
She brings to this role        academic institutions
her eight years of             and community-
experience as                  related organizations.
Director of Human              Ann was instrumental
Resources at OSI               in creating the Lab
Pharmaceuticals, a             Assistant Training
leading biotechnology          Program at Abilities
company focused on             Inc. over thirteen
the discovery,                 years ago. She
development and                served as co-chair for
commercialization of           the program‘s
high-quality oncology          Business Advisory
products that extend           Council for ten years
life and improve the           and continues to
qualify-of-life for            serve on Abilities‘
cancer patients                BAC Executive
around the world.              Committee. She has
Ann builds                     earned awards from
partnerships with              the Governor of the
local organizations            State of New York for

                          81
establishing the lab          management of staff
assistant training            and resources.
program at Abilities,         Twenty five years of
Inc. and a                    her professional
Rehabilitation Award          positions were in the
from New York State           field of disability-
for hiring people with        related issues. Her
disabilities.                 passion to make a
                              difference in the lives
JOANI MADARASH                of people with
          Joani‘s             disabilities has been
         extensive            her driving motivation
         experience           within which
         spans                everything that she
thefields of                  becomes involved.
professional                  Currently, Joani is the
development and               President/CEO and
organizational                Co-Founder of
training, vocational          accessLinx – a full
rehabilitation, events        service Multi-media
coordination,                 Production Company
marketing and overall         that produces and
administration and            coordinates products

                         82
and services to                college graduates
enhance                        with disabilities. Mr.
communications                 Muir has presented at
applications.                  universities,
                               employers and many
ALAN MUIR                      conferences across
        Joining the            the country. Mr.
       University of           Muir‘s previous
       Tennessee in            experience was with
       1998, Alan              Chase Manhattan
Muir co-founded                Bank on Long Island
COSD and became                in New York.
Executive Director in
2001 with
Department of Labor
funding. COSD
currently has nearly
400 member entities
including universities,
employers, and US
Government
agencies focused on
career employment of

                          83
MITCHELL H.                  organizations
PALLY                        employing more than
         Vice                400,000 people.
        President for        From 1975 to 1983
        Legislative          Mr. Pally served in
        and                  various capacities to
Economic Affairs of          the New York State
the Long Island              Senate Committee on
Association since            Transportation and
1992, Mr. Pally is           the Legislative
responsible for all          Commission on
governmental and             Critical
community activities,        Transportation
and has been                 Choices. From 1983
associated with the          to 1985 he was the
LIA since August             Chief Counsel to the
1985. Established in         Committee and the
1926, the LIA is the         Commission and
region‘s largest             played a key role in
business and civic           the drafting and
organization with            passage of such
more than 3,000              important
member firms and             transportation

                        84
legislation as the first        also a member of the
in the nation seat-belt         Technical Advisory
law, child restraint            Group for the NYS
law, the                        Department of
Transportation Bond             Transportation Long
Issues of 1983 and              Island Travel and
1979, reserved                  Information Centers;
parking spaces for              the Suffolk County
disabled drivers and            Commission on
others. Mr. Pally               Workforce Housing;
currently serves as a           Town of Brookhaven
member of the Board             Open Space Council;
of Directors of the             Brookhaven Industrial
Automobile Club of              Development
New York; Long                  Agency; Pine Barrens
Island Development              Advisory
Corporation; Long               Commission;
Island Sports                   LIE/HOV Task Force
Commission; Long                and the Town of
Island Transportation           Riverhead
Management and the              Community
Long Island                     Development
Partnership. He is              Agency.

                           85
                               Department of
ROBERT H.                      Education, appointed
PASTERNACK,                    by the President, and
PH.D.                          confirmed by the U.S.
         Dr.                   Senate. His
        Pasternack             responsibilities
        has over 25            included secretariat
        years of               level oversight,
education experience           guidance, and
at the school district,        management
state, and federal             direction for the
level. He has been             United States
recognized for his             Department of
expertise on a                 Education, Office of
number of education            Special Education
related areas and has          and Rehabilitative
provided expert                Services (OSERS).
testimony before the           OSERS comprises
U.S. Congress. Dr.             the Office of Special
Pasternack most                Education Programs
recently has served            (OSEP), the
as the Assistant               Rehabilitation
Secretary, U.S.                Services

                          86
Administration (RSA),
and the National               JAMES R. PELUSO
Institute on Disability        Vocational
and Rehabilitation             Rehabilitation
Research (NIDRR).              Specialist with the
In supporting                  U.S. Department of
President Bush‘s No            Veterans Affairs.
Child Left Behind              Since 1995 he has
agenda and the New             worked at the
Freedom Initiative,            Stratton Veterans
OSERS provides a               Administration
wide array of                  Medical Center‘s
supports to parents            Veterans Industries
and individuals,               program providing
school districts and           vocational
states in three main           rehabilitation and
areas: special                 readjustment services
education, vocational          to veterans with
rehabilitation, and            disabilities, many who
research. By                   have been homeless
providing funding to           and unemployed.
programs that serve            Peluso has been a
infants.                       veterans advocate,

                          87
administrator and            and employment
rehabilitation               programs to better
professional for over        suite the needs of
30 years. In 1991 he         veterans and their
was appointed by             families, particularly
Governor Cuomo as            those with problems
the State Director of        readjusting from
Veterans Affairs             military to civilian life
following his service        and long term care
since 1988 as the            needs.
agencies Deputy
Director for Program         RICK SCUDDER
Development. While           Rich Scudder has 20
with the Division,           plus years experience
Peluso developed             in programming with
partnerships with            expertise in computer
federal, State and           access integration for
local agencies and           people with
veterans groups and          disabilities with vision
advocated for and            or repetitive motion
facilitated the              accommodations. He
development of               has extensive
health, mental health        knowledge working

                        88
with Legacy computer          transport
systems and assistive         configuration support
technology                    for modems, routes
applications with over        and gateways,
7 years experience.           backup retrievals
His background                service, website
knowledge in                  accessibility design.
networking and                He has provided
mainframe systems             solutions for a variety
provides an edge to           of corporate
integrate with most           environments such as
corporate                     US West, Qwest,
environments and              State of Texas
provide a quality             Commission for the
adaptive solution. His        Blind, State of
general computer              Arizona, AIC, Thor,
knowledge consist of          Vector, Charles
computer hardware             Schwab, and Verizon
and software                  and many more.
installation,
LAN/WAN design,               MICHAEL SHRIVER
installation, support,        Executive Vice
communications                President and

                         89
Director of MBNA               departmental aspects
America‘s Support              of the division, which
Services division. He          includes
began his career in            departmental sites in
the field of                   Wilmington and
developmental                  Newark, Delaware,
disabilities in 1977 at        Cleveland, Ohio,
Hope Enterprises,              Hunt Valley,
Inc. Over the next 23          Maryland, Newark,
years he held various          New Jersey,
positions including            Ottawa, Canada
Executive Director of          and Belfast,
Penn-Mar                       Maine. Mr. Shriver
Organization in 1985,          holds a Masters
and in 1994 Chief              Degree in Special
Executive Officer of           Education
Penn-Mar                       Administration and
Organization. In               has 27 years of
2000, he joined                experience in the field
MBNA as the Director           of developmental and
of Support Services.           cognitive disabilities.
He is currently                He is a Rotary
responsible for all            International Paul

                          90
Harris Fellow. He             Lanka and Kashmir
currently serves on           giving presentations
the Board of Directors        on Non-Violent
for the DFRC, Elwyn           Communication
Institute, Governor‘s         (NVC). Presently we
Commission on                 are also developing a
Community-Based               program at the MGR
Alternatives for              Janaki Women‘s
Individuals with              College in Chennai,
Disabilities.in               India to help establish
Delaware, and the             a prototype center for
Program Committees            communication and
for the ARC of                globalization studies.
Delaware and                  Paula Gloria has
Bancroft Neurohealth.         taught meditation in
                              San Quentin Prison
PAULA GLORIA                  and recently
TSAKONA                       presented NVC to the
 For the past three           University of Kashmir
years Concordia with          Journalism
Paula Gloria in the           Department. Her
field has been                experience of the
working in India, Sri         most difficult social

                         91
problems has                   Tsakona‘s present
convinced her that             passion is the
BLN along with Non             founder of the
Violent                        Association for the
Communication                  Creation of Non-
techniques can assist          Violent
in understanding the           Communication.
special challenges
and exciting                   SHERIDAN
potentials of the very         WALKER
talented in high stress                  Vice
environments. The                        President,
Third World can rise                     Recruiting &
above the disability of                  Development,
not being heard or             HirePotential, is a
seen. The activity of          founder and director
business, through a            of this leading
similar skill of               national consulting
observation vs.                and staffing firm
judgment, can help to          which delivers end-to-
meet presently                 end services to
unarticulated (hence           corporations, helping
unmet) needs. Ms.              them accommodate,

                          92
recruit and retain the          creating and
untapped workforce.             implementing the
An expert in the                company‘s REACH
disability field and a          Program. Ms. Walker
Certified Therapeutic           has also held
Recreation Specialist           professional positions
with 17 years of                spanning trauma to
broad-based                     post-acute outpatient
experience, she                 treatment. She has
brings her                      been a treating
considerable                    therapist, supervisor,
expertise to                    program manager
HirePotential. Prior to         and account
founding                        executive, and she is
HirePotential, Ms.              a featured lecturer
Walker was a                    speaking on many
program manager of              topics related to
disability and diversity        physical
for Alternative                 rehabilitation. She is
Resources                       certified with the
Corporation (A•R•C)             American Board of
where she was                   Disability Analysis.
responsible for

                           93

				
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