?You're on your way with friends to the Packers game that has been weeks in the
planning, your cell phone rings…. It's a valued customer. Their production machine is
down and you are their supplier for replacement parts. The computer panel has
stopped processing data and the machine cannot run without it. You have the part in
stock and there are people in the warehouse to process your request, but your
warehouse can't spare the manpower, and your customer is 200 miles away and they
can't free up anyone to pick up the part.
What should you do? You've spent over $150 for these tickets that are nearly
impossible to get, and it's the playoffs! You certainly cannot let down an important
customer! You call your courier delivery services company expecting that they will
handle the emergency. You place the call, its 6pm and there is no answer, now the
panic begins to set in.
You need to find a courier delivery services company that works after hours, and you
need to find one fast. You pull over to a convenience store and fumble through their
phone directory, frantically looking for a delivery or courier service that is available
after hours, but you don't have an account with them. More importantly, how do you
know if you're going to even find someone who is reliable? You place call after call
getting mostly answering machines or someone taking after hours messages.
FINALLY, you get someone who is knowledgeable enough and can take care of the
situation. The delivery is made.
After this day's worth of unpleasant experience, you swear to yourself that your first
item of business in the morning is to find yourself a new courier delivery services
company who is available after hours to handle emergency situations. You're not
about to ever take the chance of losing a valuable client again.
Here are some things to keep in mind when looking for a courier delivery services
company you can rely on:
Start by looking for a delivery service that is a 24/7 courier service, 365 days a year.
Try calling them after hours just to see if the call is answered by a live knowledgeable
person that could, in an emergency, handle your request. If you get someone who isn't
ready and eager to to assist you right then and there, keep looking. I personally look
forward to calls like this, as it gives me the opportunity to show just how much I care
about my customer's business and that I'm there for them when they need me.
It's important to understand that not all courier services deliver packages immediately.
You may have your package combined with other packages for delivery sometime
today or possibly the next day. Some couriers will hold back on picking up your
delivery to combine it with other deliveries to the same area. Ask your delivery
service how and when the package will be picked up and delivered. You want to be
sure to have a courier delivery service company that can deliver for you when YOU
need it delivered.
A reputable courier company will NEVER follow unacceptable business practices. A
courier delivery services company aspiring to provide the best level of service will
pickup and deliver your shipment as soon as they're able to do so, even if the
shipment is not a "rush shipment".
Be sure to ask the right questions. Your reputation and business depend on taking care
of your customers. Having the right courier delivery services company on your team
can make all the difference - especially when you find yourself in a crunch.