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Final Report The Official Site of Rio Rancho NM

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Final Report The Official Site of Rio Rancho NM Powered By Docstoc
					AESTHETIC QUALITY OF LIFE TASK FORCE
                         FINAL REPORT

                          OCTOBER 28, 2009
                                         FOREWARD
                                         The Aesthetic Quality of Life Task Force was created by the
                                         governing body of Rio Rancho on August 27, 2008 with City
                                         Resolution No. 72. Appointments were made to the task force on
                                         October 22, 2008 under City Resolution No. 94. The mission of the
                                         task force was to provide the Governing Body with
Members                                  recommendations that would improve the overall beauty and
                                         aesthetic quality of Rio Rancho.
City Council District 1 Representative
Raymond Sisneros                         This report is the culmination of a year long process of discussing
 Neighborhood Subcommittee               issues that affect the aesthetics of the City. The issues addressed
                                         in the report have been brought to the attention of the task force by
City Council District 2 Representative   its members, residents of the City and City staff. The task force
Jennifer Flor                            determined which topics to discuss and divided into two
 Neighborhood Subcommittee               subcommittees--Corridors and Neighborhoods--in order to research
                                         specific topics further and develop solutions to present in this
City Council District 3 Representative   report.
Rebecca Carter                           The task force would like to thank the community participants for
 Corridors Subcommittee                  their input and suggestions, the City staff who provided background
                                         information on an array of topics, and especially our City Liaisons:
City Council District 4 Representative   Dyane Sonier and Jennifer Scacco.
Ed Smith/Travs Butler
 Corridors Subcommittee

City Council District 5 Representative
Anthony Santilli
 Neighborhood Subcommittee

City Council District 6 Representative
Connie Walsh
 Corridors Subcommittee

At Large Representative
Jennifer Huard
 Corridors Subcommittee
Table of Contents
  Introduction                                     1

  Corridors
        Improving Corridors through Aesthetics     2
        Who Benefits from Improved Corridors       2
        What Can Be Done to Improve Corridors      2
              Palette                              3
              Points of Entry                      3
              Gateways                             4
              Thorough Ways                        4
              Definition of Corridors              5
              Recommended Improvements             6
                      Points of Entry              6
                      Monuments                    6
                      Medians and Shoulders        6
                      Thorough Ways                7

  Neighborhoods
       Who Benefits from Improved Neighborhoods    11
       What Can Be Done to Improve Neighborhoods   11
             A Community through Continuity        12
             Parks as a Gathering Place            13
             Weeds                                 14
             Graffiti                              15
             Rio Rancho’s Entertainment District   16
             Transportation Alternatives           17
             Environmental Court                   18
             ―311‖ Rio Rancho One Call             19
             Commercial Vehicles in Residential
             Neighborhoods                         20




                                .
Introduction
The task force has made initial determinations outlining major issues facing the aesthetic
quality of life of the City. This report will summarize the outline and provide a blueprint for
solutions.

This scope of work has been divided into two categories: Corridors and Neighborhoods, each
being distinctive in its purpose in the Community.




                                                  .




                                            1|Page
CORRIDORS

Improving Corridors through Aesthetics
The City lacks definition and commitment to a sense of place. A
sense of place is created by an overall cultural palette for our
Community. Corridors are the front porch of Rio Rancho.
Boundaries build on unique, well maintained palettes.

Who Benefits from Improved Corridors
Neighborhoods and their residents, businesses and visitors benefit.

What Can Be Done to Improve Corridors
Corridors guide everyone to their destination and make a lasting
impression. The perception of the Community is affected by road
conditions, infrastructure design elements and general maintenance.
A citywide Master Plan for improvements and enforceable
development guidelines are imperative to guarantee positive
perceptions.

Corridors have been further defined as Points of Entry, Gateways
and Major Thorough Ways.

The Task Force understands that some of the Points of Entry,
Gateways and Major Thorough Ways are under the jurisdiction or
joint jurisdiction of State, County or bordering Cities. However, it is
imperative to create a collaboration to achieve our objectives.

The most critical issues and potential solutions are discussed in the
following sections.




              2|Page
Palette
The City has been inconsistent in establishing and enforcing design parameters.

Solution
Master Plan - develop and enforce overall aesthetic guidelines based on establishing a unique and
consistent palette to be utilized for improvement and development.

Recommended elements of the palette to include artistic structures, monuments, seasonal pole banners,
landscaping, design masonry and decorative walls.

Points of Entry
This important first impression the City makes is currently neutral. The City looks like every other city in New
Mexico so visitors do not know that they are entering and being welcomed into the ―City of Vision‖.

Solution
Master Plan - design and build unique, artistic structures to be placed at Points of Entry defining the
entrances to the City.

                                             Order of Importance:

                                               Artistic Structures
                                    Intersection of Hwy. 550 and Hwy. 528
                                 Intersection of Hwy. 528 and Westside Blvd.
                                Intersection of Unser Blvd. and Westside Blvd.

                                                 Monuments
                               Intersection of Hwy. 550 and NW Loop- Needed
                               Bosque River Park – Northern entrance- Needed
                    Intersection of Hwy. 528 and Corrales Road / Obregon Road- Needed




               BEFORE                          NM 528 AT NM 550                        AFTER

                                                       3|Page
Gateways
Gateways are major corridors that link Points of Entry.
The lack of a Master Plan results in discontinuity and maintenance issues.

Solution
Improvement of the existing medians and shoulders to include landscaping, designer masonry, decorative
walls and seasonal pole banners.

                                           Order of Importance:

                        East side Hwy. 528 from Southern Blvd. to Ridgecrest Road
                                   East side Hwy. 528 at Industrial Park
                          West side Hwy. 528 from Hwy. 550 to Ridgecrest Road
                        West side Unser Blvd. from Southern Blvd. to Abrazo Road
                        East side Unser Blvd. from Southern Blvd. to Abrazo Road
                          West side Unser Blvd. from Westside to Southern Blvd.


Thorough Ways
Thorough Ways are the interior major corridors that link the Gateways.
The lack of a Master Plan results in discontinuity and maintenance issues.

Solution
The improvement of existing medians, round-a-bouts and shoulders to include landscaping, artwork,
designer masonry and decorative walls. Seasonal pole banners at key intersections and along key thorough
ways.
                                         Order of Importance:

                        Southern Blvd. from Hwy. 528 to Unser Blvd. – Master Plan
                        South side Northern Blvd. from HWY 528 to Loma Colorado.
                    North and south sides Northern Blvd. from 30th Street to Unser Blvd.
                     Idalia Road, Main Street, Iris Road (Idalia to PDV) – Master Plan




                                                    SEASONAL
                                                  POLE BANNERS




                                                       4|Page
Exhibit I

Definition of Corridors
       a. Points of Entry
Northeast – Intersection of Hwy. 550 and Hwy. 528
Northwest – Intersection of Hwy. 550 and NW Loop to Unser
Southeast – Hwy. 528 and Westside Blvd.
South – Westside Blvd. and Unser Blvd.
West - Idalia Road and City/County Line
       b. Gateways
               i.Hwy. 528 (Hwy. 550 to Westside Blvd.)
               ii.Unser Blvd. (Westside to NW Loop)
               iii.Hwy. 550 (Hwy. 528 to NW Loop)
               iv.Paseo del Volcan (Hwy. 550 to Unser Blvd.)
       c. Major Thorough Ways
               i.Westside Blvd.
               ii.Southern Blvd.
               iii. Northern Blvd.
               iv. Idalia Road.
               v. Main Street
               vi. Bosque River Park
               vii. Iris Road (Idalia Road to Paseo del Volcan, City Centre corridor)




                                                        5|Page
Recommended Improvements:
The following identifies problem areas and solutions for defined areas. Order of importance: (1) Phase I, (2)
Phase II.

Points of Entry:
Artistic Structures
Maintenance for the barrier wall along the Hwy. 528 corridor that separates Rivers Edge 1-2 & 3 from the
highway.
(1) Intersection of Hwy. 550 and Hwy. 528
(1) Intersection of Hwy. 528 and Westside Blvd.
(1) Intersection of Unser Blvd. and Westside Blvd.

Establish an ordinance for Public Art and fund the artistic structures through New Mexico Arts. Grants are
available under Art in Public Places. aipp@oca.state.nm.us Or call 505-827-6490.
A second option for funding would be an increase in the sales tax of .0025% which would be designated for
Public Art and its maintenance.

Monuments
Additional stone monuments need to be placed at the following locations.
(1) Intersection of Hwy. 550 and NW Loop
(1) Bosque River Park- Willow Creek Road entrance
(2) Intersection of Hwy. 528 and Corrales Road/ Obregon Road
Landscaping at the monuments can follow the established palette for the monument that is located at Hwy.
528 and Intel plant.

Cost for the additional stone monuments is roughly $25,000 each plus $10,000 for landscaping each. Total
project estimate is $105,000.




                                                      6|Page
Medians and Shoulders
Improve the existing medians and road shoulders through the addition of landscaping, designer masonry,
decorative walls and seasonal pole banners.
Landscaping upgrades and improved shoulders for the following roadways:
(1) Hwy. 528 to Southern Blvd.
(1) Hwy. 528 to Westside
(1) East side Hwy. 528 from Southern Blvd. To Ridgecrest Road

Notable disrepair of residents to maintain their backyard fencing/ or construct a wall on available easement
to block view.

(1) East side Hwy. 528 at Industrial Park
Notable lack of maintenance ordinances/ Ask NMDOT for landscaping improvements to meet new City
specs as described herein: Establish Industrial Park Action Committee for this district and charge this group
with development and maintenance of this area.

 (2) Unser Blvd from Westside all the way through to Hwy. 550.
Landscape and improve shoulders as the city expands north. Track master plan for development on Unser.

(2) Paseo del Volcan.
Track master plan for a stone monument and landscaping for the monument.

Through Ways
Through Ways are the interior major roadways that link the Points of Entry. Improve the medians and
shoulders with landscaping, artwork, decorative masonry and decorative walls. Seasonal pole banners at
key intersections will provide citizens and visitors alike a visual sense of place.

Identified Through Ways:

(1) Southern Blvd. From Hwy. 528 to Unser Blvd.
Establish a Southern Blvd. Action Committee to help in the renewal of this commercial and residential area.
Charge them with the task of economic development and maintenance of this area. Provide seasonal pole
banners.




                                                      7|Page
(1) Main Street or City Centre
Art work or landscaping in the roundabouts in front of City Hall. Add poles that will withstand high winds for
seasonal pole banners to be displayed.

(2) Westside Hwy.528 to Golf Course
Landscape all medians and shoulders following the Unser Blvd. Palette. Be consistent as the Presbyterian
Hospital area is developed.

(2) Iris Road, Idalia Road and Paseo del Volcan
Confirm landscaping plans for medians and shoulders. Provide seasonal pole banners for the intersection
with Hwy. 528.

Roundabouts
Establish aesthetics criteria in the City Master Plan for any and all roundabouts.

Seasonal Pole Banners:
30x72 inch (standard)
Estimated custom banner                    $200.00
Hardware kit: 55.74x2 (top & bottom)       $111.48
Equals 1 pole banner & hardware            $311.48
Pole Banners for Through Ways
Hwy. 528 & Northern Blvd.            $311.48 x 4 =       $1250.00
Hwy. 528 & Corrales Road             ―            =      $1250.00
Hwy. 528 & Idalia                    ―            =      $1250.00
Hwy. 528 & Kim                       ―            =      $1250.00
Hwy. 550 & Paseo del Volcan          ―            =      $1250.00
Northern & 40th                      ―            =      $1250.00
Northern & Unser                     ―            =      $1250.00
Southern & Hwy.528                   ―            =      $1250.00
Southern & Unser                     ―            =      $1250.00
City Centre                          ―            =      $1250.00
Subtotal                                                 $12,500
There are 39 side by side flags on Hwy 528 from Southern to Westside to replace with
pole banners will cost:                                  $15,600
Grand Total for pole banners and hardware:               $28,100




                                                     8|Page
Landscaping
                                                                                              Distance   Width of     Total SF of                             Level of Improvements
                Location of Landscaping Improvements                                           in Feet Improvements Landscaping                   High               Medium                 Basic
                                                                                                          in feet   Improvements                 $25/SF               $15/SF                $5/SF
East side Hwy. 528 from Southern Blvd. to Ridgecrest Road                                      5149            8             41192           $1,029,800            $617,880              $205,960
East side Hwy. 528 at Industrial Park                                                          6044            8             48352           $1,208,800            $725,280              $241,760
West side Hwy. 528 from Hwy. 550 to Ridgecrest Road                                           36712.2          8           293697.6          $7,342,440           $4,405,464            $1,468,488
West side Unser Blvd. from Southern Blvd. to Abrazo Road                                       8025            8             64200           $1,605,000            $963,000              $321,000
East side Unser Blvd. from Southern Blvd. to Abrazo Road                                       8025            8             64200           $1,605,000            $963,000              $321,000
West side Unser Blvd. from Westside to Southern Blvd.                                          8583            15           128745           $3,218,625           $1,931,175             $643,725
IMP: Southern Blvd. from Hwy. 528 to Unser Blvd. – Master Plan                                12185             8           97480           $2,437,000            $1,462,200             $487,400
South side Northern Blvd. from HWY 528 to Loma Colorado.                                      10018             8           80144           $2,003,600            $1,202,160             $400,720
North and south sides Northern Blvd. from 30 th Street to Unser Blvd.                          5913             8           47304           $1,182,600             $709,560              $236,520
                                                                                   Subtotal                                865,315          $21,632,865           $12,979,719           $4,326,573

                     Description of Landscaping Improvements                                   Level of Improvements         Cost/SF
Elaborate Medians with elaborate decoration and ROW Landscaping                                          High                 $25
Landscaping and Decorative Concrete/Walls                                                             Medium                  $15
New weed barrier, rock and plant material.                                                              Basic                  $5


Improvement unit costs were obtained from City Staff and estimated based on current or past city projects. They are preliminary in nature. For a more accurate cost analysis a Landscape architect should
be consulted to prepare a more precise budget. Cost do not include design fee's or NMGRT.




                                                                                                9|Page
Cost Recommendations
As the governing body is aware all improvements will come with a purchase price. Aesthetics may not be
considered a necessary item in any given budget. However, it is this Task Force’s responsibility to provide the
governing body with opportunities for making improvements to the overall community of Rio Rancho. In this effort
we have identified those opportunities; landscaping, seasonal pole banners, and public art. We have addressed
neighborhood concerns for improving parks, cleaning up graffiti, weeds, strengthening code enforcement, adding
an environmental court, and designating an entertainment area for development.

As stated before public art can be funded through a .0025% increase in the sales tax. This will provide needed
capital for purchase of Seasonal Pole Banners and Hardware; Stone Monuments for Gateways; Artistic Welcome
Structures for Corridors; and Maintenance for all these endeavors. The establishment of an ordinance for Public
Art will enhance these efforts as well as grants from Art in Public Places.

Funding for the Neighborhood Concerns include tax paid bonds, grants, non-profits, state legislature, and
donations for specific projects.




                                                   10 | P a g e
NEIGHBORHOODS

WHO BENEFITS FROM IMPROVED NEIGHBORHOODS
Neighborhoods that are visually appealing create a sense of place for
the residents of that neighborhood. This in turn creates an environment
that people can be proud of and that non-residents (homebuyers and
future City residents) will want to be a part of. More social interaction
among residents, safer neighborhoods and increased property values
are all potential results of creating better neighborhoods.


WHAT CAN BE DONE TO IMPROVE NEIGHBORHOODS
The task force has had several roundtable discussions to determine the
major issues facing the aesthetic and quality of life of the residents of the
City. Several specific issues that involve improving the aesthetics of
neighborhoods have also been brought to the attention of the task force
by members of the community and City employees. The most critical
issues and potential solutions are discussed in the following sections.




                11 | P a g e
A COMMUNITY THROUGH CONTINUITY
In the early years of the City, development was occurring without a concept of what the ultimate goal would
be. As the City has grown, development has sprung up through different developers without minimum visual
standards, creating a discontinuous look throughout the City. One of the most visible parts of this
discontinuity is along the east side of New Mexico 528 from Southern Blvd to Ridgecrest Drive. Driving along
this stretch of road, a visitor to the City is encountered with several different types of fences and walls, with
most in some state of disrepair. This hodgepodge of fences gives the City a dilapidated look.


SOLUTION
It is the recommendation of this task force that the City implement a minimum standard for perimeter fencing,
particularly along major corridors. Fortunately, much of the existing undeveloped area will fall under a master
plan or specific area plan that will provide visual standards. All new construction must conform to these
standards. Where existing residences are in place, the City will need to take action by allocating monies from
the General Fund to construct perimeter walls. The task force recommends that the City construct a single
visual barrier along each corridor of interest that incorporates landscape and art.


The following table lists the corridors in need of enhancement, along with a cost estimate for construction of
a 6 foot high wall:
                                                                                         Length
                                   Location                                                            Estimated Cost
                                                                                       (linear feet)
     NM 528-East side from Southern Blvd to Ridge Crest Drive                             5700           $370,500

     Southern Boulevard--South side from NM 528 to Sara Road                              3900           $253,500

     Unser Blvd --South side from Southern Blvd to Abrazo Road                            7000           $455,000
 Westside Boulevard--North side from NM 528 to Golf Course Road                           3600           $234,000




    VISUAL BARRIER OPTIONS
    There are many types of walls that would be suitable visual barriers within the
    City. Selection of the visual barrier should be based on cost of materials and
    construction, aesthetics, ease of maintenance, life span, neighborhood opinions,
    etc. Some options to consider include the common CMU block wall and the pre-
    cast concrete wall. The picture to the left is an example of a pre-cast concrete
    wall from Artisan Concrete and is available in many finishes and colors.




                                                             12 | P a g e
PARKS AS A GATHERING PLACE
The City has an extensive park system that provides a variety of activities. Many new subdivisions have
incorporated parks into the layout of houses to provide gathering places. Excellent examples of
neighborhood parks include those in the Cabezon subdivision and the Northern Meadows subdivision.
These parks accommodate a variety of uses because; they incorporate many different features--playground
equipment, picnic tables, sports fields, walking trails, community centers, etc. It should be a goal of the City
to provide the same quality of parks to all neighborhoods, thus giving all residents a place to gather and be
outdoors close to home.


SOLUTION
The City should maintain all parks with a high level of service, maintenance, repair and upkeep. Parks
should be evaluated to determine which facilities each park needs.




      USEFUL PARKS
      Cabezon Park, shown at left, is a perfect example of a park made to service
      the surrounding community. The park has 13 acres consisting of playgrounds,
      sports fields, a community center, swimming pool, and more. The community
      surrounding the park has 2600 homes and is in close proximity to two
      elementary schools.




                                                        13 | P a g e
WEEDS
Weeds are everywhere in the City and cannot be prevented. Weeds will grow on any piece of land--front
yards, backyards, in sidewalk cracks and medians. Unmaintained areas with overgrown weeds give the
impression of neglect. In our neighborhoods in particular, weeds are a growing problem. Most
neighborhoods have homes that have become overgrown with weeds for a multitude of reasons. Current
City ordinance regulates the height of the weeds, but the problem has become so vast that it is impossible to
catch all of the neglected areas all of the time.
SOLUTION
The task force recommends a code enforcement sweep on a quarterly, seasonal basis that would entail
code enforcement visiting all neighborhoods in the City and citing violators. A schedule would be set by the
City whereby on certain dates, City representatives would visit certain neighborhoods, with every
neighborhood receiving a visit within a calendar year. By doing this, the City can ensure that all
neighborhoods are treated fairly with regards to the ordinance. For violators who remain non-compliant, the
task force recommends referring offenders to an environmental court, discussed in a later section.
In order to implement the code enforcement sweep, the City will need to hire a seasonal employee to inspect
neighborhoods and report to City code enforcement officers. The City code enforcement officers would
issue citations, but the leg work (i.e. spotting violators) would be done by the seasonal employee. A high
school or college student interested in code enforcement or civic work would be an ideal candidate. The
approximate cost for an additional seasonal employee would be $10,000 per year.


                   Expense                                   Cost
                   Seasonal Employee                         $10,000 /year
                                                    BEFORE
                                                             AFTER




                                                  14 | P a g e
GRAFFITI
Graffiti is a problem that cities of all sizes have encountered. Rio Rancho is not immune to the graffiti
epidemic. The City has taken a major step towards fighting graffiti by allowing residents to report incidences
online through the "Citizen Question Forms" provided on the City website, which is one effective way to
notify the City of graffiti, but the online ―Citizen Question Form‖ procedure may not be accessible to all City
residents.
SOLUTION
Rio Rancho has a diverse population, whose needs and lifestyles vary greatly. Some residents do not have
access to the internet. Others may not be proficient in using the internet. One way to ensure that more
residents can reach City staff is by implementing a ―311‖ program which would allow residents to call one
number—311—in order to report incidences such as graffiti. The 311 program is discussed in a later
section.




                                                  15 | P a g e
RIO RANCHO'S ENTERTAINMENT DISTRICT
Where do Rio Ranchoans go to shop, eat at a restaurant, take in a concert, dance at a nightclub or take an
evening stroll? Rio Rancho is the third largest city in New Mexico with much more room to grow, but it lacks
a key component of a big city--a specific area where people can gather to be entertained. Without specific
areas defined and intended to be entertainment areas, the City will lose out on the potential tax revenue,
residents will have a decreased satisfaction in the area they live in since they always have to leave the City
to find entertainment, potential jobs will be lost, and Rio Rancho will continue to be overlooked as a
destination. The recent Citizen Survey conducted in 2008, showed that the City is below the benchmark in
resident satisfaction regarding shopping opportunities and places to work. The proposed City Center is
intended to be such an area but until that area gets built up, the residents need a place to go.
SOLUTION
Rio Rancho already has the beginnings of a good entertainment district: Southern Blvd from NM 528
westward. Several restaurants have already opened in the area and there are existing stores and shop
spaces waiting to be filled. In order to attract people to the venues, the area needs to become more visually
appealing so that people want to be a part of the scene. Special paving and lighting can delineate this
entertainment district. Pedestrian friendly features can be incorporated, such as human scale buildings that
are inviting, benches to rest on, and outdoor seating areas for restaurants.
The cost to improve Southern Blvd will vary depending on the features chosen to construct and the existing
infrastructure. A conservative estimate for the portion of Southern Blvd from NM 528 to Peach Tree Road
(approximately ½ mile) is shown in the following table:
           Item                      Quantity                           Cost/Quantity     Total Cost

  5 Foot Wide Decorative         4000 Linear Feet                  $10 / Linear Foot       $40,000
         sidewalk

Decorative Street Lamps (~1          40 Each                             $1000/Each        $40,000
  per 100 ft of sidewalk)

    Pedestrian Friendly              4 Each                            $150,000/Each       $600,000
      Intersections

       Landscaping               4000 Linear Feet                      $10/ Linear Foot    $40,000

                                                                         Total Cost        $720,000
                                                    BEFORE


                                                               AFTER




                                                         16 | P a g e
TRANSPORTATION ALTERNATIVES
According to the recent Citizen Survey, 77% of residents commute to work in a motorized vehicle alone. The
consequences of this single statistic are quickly becoming apparent in Rio Rancho. There are an increasing
number of cars on the road, and during commute times, traveling just a few miles could take half an hour or
longer. The police department has begun targeting aggressive drivers on major roadways. Roads are
deteriorating due to increased usage. Without incorporating a transportation system, the City will continue to
suffer.
SOLUTION
As the master transportation plan is developed, the aesthetics of the system must be taken into
consideration. This report should be used as a guideline with respect to the color palettes, landscaping and
overall impression in order to provide consistency throughout the City.




                                                    17 | P a g e
ENVIRONMENTAL COURT--ENFORCING THE HEALTH AND SAFETY OF
THE COMMUNITY
There are many codes in the City that have proven difficult to enforce--overgrown weeds on unmaintained
lots, graffiti, truck parking, blighted homes that are in need of repair. Code enforcement can only do so much
by issuing citations. When issues are passed onto the courts, they are often not as high of a priority when
compared to the major issues the courts deal with on a daily basis.
SOLUTION
The task force recommends creating an "environmental court." Many communities across the United States
have created this special court to deal exclusively with issues relating to the quality of life of residents. Due
to the specific task of this type of court, issues such as home maintenance and repair and graffiti are given
priority. Code violators will be required to shape up or pay up. Additionally, the courts will be better equipped
to provide guidance to violators if case assistance is needed in bringing an issue into compliance. For
example, if a resident cannot afford to repair broken windows, the court may be able to direct the resident to
local aid groups.

The cost to implement environmental court is minimal, as existing judges are assigned to dedicated
environmental court time. Judges participating in the program would need to attend training as part of their
professional development.




            “Consider a building with a few broken windows. If the windows are not
        repaired, the tendency is for vandals to break a few more windows. Eventually,
         they may even break into the building, and if it's unoccupied, perhaps become
                                 squatters or light fires inside.”
        The Broken Window Theory, made popular by James Q. Wilson and George L. Kelling in their
        article of the same name, theorizes that when problems such as graffiti, broken windows or
        overgrown weeds are fixed within a short time frame, the problem is unlikely to escalate into a
        situation where the whole neighborhood has fallen victim to the problem. By fixing problems
        sooner, rather than later, the whole community benefits.
                                                        18 | P a g e
“311”-RIO RANCHO ONE CALL
In order to provide citizens an easy way to obtain information about the City or to report issues within the
City, Rio Rancho should implement a one call system. One number, generally ―311‖ reaches a centralized
answering service which then directs the message to the appropriate City department. Many cities around
the nation, including the City of Albuquerque, use this system to open the lines of communication between
residents and City staff.
SOLUTION
The cost to implement a ―311‖ system is approximately $220,000 during the first year and $110,000 after the
first year. This would include 3 full time employees who would be responsible for taking calls during regular
business hours and then relaying the messages to the appropriate City departments.

                                 Expense                                   Cost
                     First year implementation and                     $220,000/year
                    cost to operate (3 employees)
                    Yearly cost to operate after first                 $110,000/year
                           year (3 employees)




                                                         19| P a g e
COMMERCIAL VEHICLES IN RESIDENTIAL NEIGHBORHOODS
Recently, the City implemented the current code that limits the parking of commercial vehicles in residential
neighborhoods. All commercial vehicles in residential neighborhoods must be shielded from view with
landscaping or hardscaping. It has come to the attention of the task force that the current ordinance is vague
in its wording and can easily be misinterpreted. Commercial vehicles continue to park in residential
neighborhoods with minimal to no shielding, and although cited by code enforcement, without the backing of
the judicial system, many vehicles continue to be in violation.


SOLUTION
Since the ordinance is not enforceable in its current language, the task force explored other wording for the
ordinance. After many hours of discussion and public input, the task force concluded that any language
used would not be enforceable and would not serve the aesthetics of the community. Therefore, the task
force recommends a ban on commercial vehicles due strictly to the unenforceability of the ordinance and the
aesthetic issues the commercial vehicles presents to neighborhoods.




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