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?A hosted dialer is a web-based phone dialer that makes use of Software as a Service (SaaS) technology. A hosted dialer differs from a standard dialer (a land line-based, or "hard" dialer). Instead of connecting a computer to traditional telephone equipment, this is a completely web-based software solution. The main advantages of hosted dialer systems include greater productivity, reduced expenses, and reduced overhead for your business. The agents will no longer need to spend time on easily automated jobs like the actual dialing of telephone numbers. Rather, they can do what they do best - focus on support and/or sales. It would be to your advantage to think about a hosted dialer solution if you find that your company relies heavily on outbound telemarketing sales or any type of high volume calling. These systems can be set up to fulfill a particular business specific needs. At a call center, for example, call options may be tailored for each individual call agent utilizing a web-based interface before the agents shift commences. The agent may then just log on to a web site and follow the instructions provided. The dialer system executes the majority of the tedious tasks of finding numbers and dialing, and the call agent can focus entirely on the discussion with the customer on the other end of the line. As a small business owner you do not have to spend extra money to cover predictive dialer software and licenses when using a hosted dialer system. Hardware and computer software expenses are in the domain of the hosted dialer vendor. If you own a company and have calling agents at a remote place, they are able to make use of hosted dialer solutions, as long as there is an adequate Internet connection. This model makes it possible for organizations of all sizes to have a virtual sales staff operating efficiently to contact potential customers with their services and products. Initially, hosted dialer services had been employed mostly by smaller businesses, but some bigger companies are starting to consider the service. Because of new technology such as predictive dialer software and auto dial software, Interactive Voice Response (IVR), and Voice over IP (VoIP), these solutions can easily pass on substantial cost benefits to businesses both large and small. This technology has additionally leveled the playing field so that any kind of enterprise can easily carry out telemarketing strategies inside their marketing and advertising campaigns swiftly and easily. Many companies also host clients on a common hosting server with other customers, additionally lowering the services price. In some instances, this could result in your lines getting crossed with other clients, and if the server crashes, your business will be unreachable until it can be rebooted. Apart from these types of hardware concerns, this sort of dialer system at a hosted call center can result in an explosion in sales at a lower cost. With the software dealing with the calling, a sales staff can operate better. Sales agents can easily concentrate on their sales strategies; managers can concentrate on effectively running the sales floor; and new agents can be more quickly and easily prepared. A hosted dialer system could be a crucial element of any business that depends on voice marketing for sales. For just about any business that relies upon telemarketing and phone sales as a way of generating more business, a hosted dialer system is certain to increase output and revenues.
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