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Picking A Tablet For Field Service? It’s All About the Apps

VIEWS: 2 PAGES: 3

As bloggers debate the merits of emerging tablet models and business applications, one thing’s for certain: The tablet craze is shaping the enterprise in ways the Smartphone never even dreamed of. On Mobile Enterprise, James Harnedy, CEO of Appesque, an international mobile applications company, takes a look at why Smartphones and laptops never enjoyed the coveted 15 minutes of fame tablets are currently relishing, and suggests a few things to consider when deciding which hardware and software to use.

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									Picking A Tablet For Field Service? It’s All
About the Apps

As bloggers debate the merits of emerging tablet models and business applications,
one thing’s for certain: The tablet craze is shaping the enterprise in ways the
Smartphone never even dreamed of. On Mobile Enterprise, James Harnedy, CEO of
Appesque, an international mobile applications company, takes a look at why
Smartphones and laptops never enjoyed the coveted 15 minutes of fame tablets are
currently relishing, and suggests a few things to consider when deciding which
hardware and software to use.


Security

Harnedy explains: “Decision-makers should consider ease of deployment, security,
and integration of these tablet platforms into the enterprise. Issuing iPads could be a
beast, which is something worth investigating for those without previous experience
deploying iPhones. How secure is your tablet platform? How robust is its
native security features? Will add-on security solutions be required? And last but not
least, how well will the tablet platform integrate with your mobile device
management processes and systems?”


Screen size

Field service workers need large screens, long battery life and constant internet
connectivity. Tablets such as Apple’s iPad and BlackBerry’s PlayBook stand up well
in the field, providing user friendly, intuitive operating systems on-site techs can use
to research and diagnose problems and manage their schedule.


App

However, “the apps are as important as the hardware,” Harnedy says. There are
already a handful of great apps out there that help service companies fine tune their
operations. But some managers will choose to start from scratch, perhaps with the
help of a company like Harnedy’s, in building applications designed to meet their
specific needs. Many apps don’t have to be fancy to do the trick. Harnedy suggests
reviewing the paper-based operations already in place in your organization to assess
where and how a tablet could fit in.


The full potential of these tablets is yet to be realized but already they’ve surpassed
the power of Smartphones in the enterprise. By providing long-lasting portability,
large screens and tailored applications, it’s obvious why companies that never
jumped on the Smartphone bandwagon are making the switch.

								
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