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Verizon FiOS Letter

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Verizon FiOS Letter Powered By Docstoc
					Glen N. Jones                                                       3013 Hungary Spring Road, Room 100
Director – Customer Operations –FiOS VA                                        Richmond, Virginia 23228
                                                                                    Phone 804.772.6416
                                                                                       Fax 804.772.6603
                                                                                    Mobile 804.314.5261
                                                                              glen.n.jones@verizon.co m


October 16, 2007

Mss. Lilley and Woltz:

Thank you for inquiring about Verizon FiOS® (pronounced FYE-os) coming to Reed's Landing.
You may have seen trucks in the neighborhood already and we are working to quickly bring the
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best in television, Internet and voice service through fiber optics to your home. Here’ a time
line of what to expect from Verizon over the next few months:

1. The fiber optic cable that will bring FiOS to your neighborhood has already been laid in the
ground and Verizon is working to finish the last phase of that process which is splicing the fiber.
This work will be completed by the end of October.

2. By mid to late November, the engineering team will begin to load addresses into the Verizon
database and at that time homes will begin to open for sale with Verizon FiOS.

3. You can start reviewing what services and options will be available to you by going to
www.verizon.com/fios for FiOS Internet and www.verizon.com/fiostv for FiOS TV. If you are
interested in getting television, Internet and voice service with FiOS you should check out our
FiOS Triple Play bundle at www.verizon.com/fios41 which gives you all three services at a
discounted price. As the end of November rolls around, you can also check online to see if your
address is FiOS eligible and even sign-up to be notified by email when services are available.

4. Towards the end of November and beginning of December you will start to see mail
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notification from Verizon about FiOS (If you are registered on a “ not mail” mailing list we will
not send materials to your home).

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5. Once you place your FiOS order, we’ work to quickly set-up an installation date with one of
our trained technicians. The installation time for FiOS TV & Internet takes between 3-7 hours
depending on the number of televisions and/or computers in the home.

If you have any questions about FiOS services, please call us at 1-804-755-1870. For any
construction related questions please call 1-888-250-9710. We hope this helps to give you a
good estimate of what to expect from us, and we will do our best to stick to this time line if any
unforeseen circumstances do occur.

Thank you for your interest and we look forward to exceeding your expectations for voice, video
and internet with Verizon FiOS.

Sincerely,


Glen N. Jones

				
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