Landlord Mortgages – Insurance Terms of Business

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					               Landlord Mortgages – Insurance Terms of Business
Our Firm

The Financial Services Authority Handbook for Rules and Guidance regulating mortgage sales
came into effect for mortgage intermediaries on 31st October 2004 and for insurance intermediaries
on 14th January 2005. The Handbook contains specific rules and guidance on all aspects of
mortgage and insurance business and must be followed by all lenders and mortgage/ insurance
intermediaries. Please note that most Buy to Let mortgages are not regulated. Ask for further

Our firm is authorised and regulated by the Financial Services Authority to give advice on and
arrange mortgages and general insurance under our FSA authorisation number 301705.

We maintain appropriate Professional Indemnity Insurance for your further protection.

Our Services

Under the terms of the FSA Handbook, there are two levels of service available. These are:

a) Full advice and recommendation after we have assessed your needs;
b) Information on different types of mortgage products available to allow you to make a choice if
you know the type of product required.

We only offer a non advice service where information is provided to enable you to make a choice
on the product required. Confirmation of this level of service is provided on the attached Combined
Initial Disclosure Documentation.

Confidentiality & Data Protection

We will treat all your personal information as private and confidential (even when you are no longer
a customer) except where we are permitted by Law or where disclosure is made at your request or
with your consent in relation to arranging your mortgage. You have the right of access under the
Data Protection Act 1998 to your personal records held on our files.

The Financial Services Authority (FSA) regulates all mortgage intermediaries. As part of the
Financial Service Authority’s duties, we may be asked to provide them with access to our customer
records in order that they may carry out an audit of our activities.

The FSA’s ability to inspect customer records promotes best practice in our industry and ensures
that you continue to receive the best possible service from us. If we disclose your personal
information to the FSA then it has agreed with us that it will only use it for the purpose of
compliance with the FSA Handbook and not for any other reason. If you would not like us to
disclose any of your personal information to the FSA then please write to us informing us of this
within 21 days of receiving this letter.

Communication and Advertising

Once contact has been made with Landlord Mortgages your details will be stored on an internal
database that may be used for marketing purposes in the future. All future contact will be relevant
to the nature of your initial enquiry and your details will not be passed to any external third party. If
you would not like us to store any of your personal information then please write to us informing us
of this within 21 days of receiving this letter.
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Our aim is to provide you with a first class professional and confidential service. We have internal
procedures for handling complaints fairly and speedily and, should a complaint arise, in the first
instance you should contact our Managing Director, Mr Lee Grandin at the address or telephone
number detailed on our headed paper. Please ask if you require a copy of our internal complaints

Should the complaint not be resolved to your satisfaction, you may be able to refer it to the
Financial Ombudsman Service whose address is:

       The Financial Ombudsman Service
       South Quay Plaza
       183 Marsh Wall
       E14 9SR
       Tel: 0845 080 1800


We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to
compensation from the scheme if we cannot meet our obligations. This depends on the type of
business and the circumstances of the claim.

Mortgage advising and arranging is covered for 100% of the first £30,000 and 90% of the next
£20,000 so the maximum compensation is £48,000.Further information about compensation
scheme arrangements is available from the FSCS.

Client Agreement

I understand that if I do not consent to the above terms I should advise Landlord Mortgages in
writing within seven days of the date of issue of this Terms of Business. Upon receipt of your
correspondence, the above terms will be terminated with immediate effect. Any termination will be
without prejudice on any case already initiated which will be processed to completion unless
notified otherwise

Effective Date

These Terms of Business come into force on the date you receive it from us and will remain in
force until you are provided with revised terms.

Demands & Needs

Our policy meets the demands and needs of a householder who wishes to have financial
protection against loss or damage to their property, and/or the contents contained within, from a
range of insurable perils. These include but are not restricted to Fire, Flood, Storm, Theft, Escape
of Water, Subsidence, Landslip and Heave and Legal Liability.

If you require cover for accidental damage to your property or if you need cover for valuables and
personal belongings outside the home, you should make sure that this is included within the
quotation and schedule.

This policy is not suitable for someone who wants a maintenance contract for repairs arising from
normal wear and tear or ageing of the property or its contents.
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