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Olga KOVSHANOVA

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					                                                                                     The Grand Mauritian Resort & Spa
                                                                                                           Turtle Bay
                                                                                                            Balaclava
                                                                                                            Mauritius
                                                                                                       d/o/b: 18 July 1983
                                                                                                      Nationality: Russian
                                                                                                       M: +230-717-5790
                                                                                                      olinka@olinka.info
                                                                                                         www.olinka.info



Olga KOVSHANOVA, MBA, MA
                                                       Résumé
                                                  Seeks position in:
                         Hotel Management, Sales & Marketing
Quatre-lingual (Russian, English, French, Thai), experienced, highly presentable, responsible, self-
                     motivated, practical, dynamic, dedicated and organized

                                           PROFESSIONAL EXPERIENCE

Sept 2010 – Present        The Grand Mauritian Resort & Spa (Mauritius) 5-Star, Luxury Collection, Starwood Hotel
Sales and Guest Relations Manager for CIS
 Profitability enhancement, client retention, sales growth     Coordinate day to day operations of Sales Team
 Developing existing business & prospect new accounts          Daily communication with the CIS clientele on site

Jan – Aug 2010             Boracay Beach Club (Philippines)
Director of Sales and Marketing
 Sales and Marketing BBC hotel rooms worldwide with              Sales and Marketing of BBC timeshares worldwide
  particular emphasis on Russian market                           Listing BBC timesharing on appropriate websites
 Negotiating the contracts with TOs and TAs                      Negotiating timeshare partnerships with timesharing sites
 Arranging on-line advertising                                   Following up on sales leads with former guests
 Overseeing up-dating BBC website

Dec 2008 – Dec 2009 former Radisson Hotel Bangkok, (Thailand) currently Golden Tulip Sovereign Hotel Bangkok
Front Office Manager
 Managing and overseeing the Front Office, Guest               Weekly conducting Front Office Meeting
  Relations and Concierge staff in executing their tasks        Developing and implementing processes and procedures
 Reviewing day’s expected arrivals and departures and           which support achievement of service and financial goals
 ensuring VIP’s special requests and greeting them             Conferring and cooperating with other department heads
 Acting as Manager on Duty and responding to                    to ensure coordination of hotel activities
  emergency calls and unusual requests                          Participating in the development of business strategies
 Building the Front Office team and leading it in providing     which are aligned with overall objectives of the hotel
  personal and distinctive guest service                        Russian and French translations/interpreting
 Maintaining departmental budget

Dec 2007 – May 2008 L’Arboisie de Château et Résidence à Megève (France)
Front Office Executive Responsible for Russian Cliental
 Assisting in all aspects of preparing and open the Front      Attending to guests’ needs, wishes & special requests
  Office of a brand new hotel                                   Making reservation when reservation department is
 Attending to the special needs of the Russian guests           unavailable
 Pre-arrival review of guest’s files to know guest’s           Organizing reception desk
  preferences and specific needs                                Client bill preparation and check-out
 Welcoming and registering guests                              Promoting the hotel’s services
 Showing guests their rooms and familiarizing new guests       Resolving guest complains
  with hotel’s amenities and services                           Concierging
 Preparation of packages for guests                            Developing the Russian market
                                                                Interpreting/translating: English-French-Russian

KOVSHANOVA Olga, Résumé +230-717-5790 – olinka@olinka.info – www.olinka.info – page 1
Olga KOVSHANOVA, Résumé, page 2
July – Nov 2007              Warwick Westminster Opéra Hotel (Paris)
Intern in the Sales Department
   Participation in strategy planning                          Telephone communication with travel agents tour-
   Market research statistical analyses                         operators and corporate clients
   Contributing to package creation                            Sales of hotel products
   Events organization                                         Preparation and translation of advertising materials
   Overseeing promotional tour                                 Canvassing
   Managing familiarization tourism                            Client loyalization
   Administrating management                                   Welcoming VIP clients

July – Nov 2006              The Ritz Hotel (Paris)
Receptionist
 Pre-arrival review of guest’s files to know guest’s           Making reservation when reservation department is
  preferences and specific needs                                 unavailable
 Welcoming and registering guests                              Organizing reception desk
 Showing guests their rooms and familiarizing new guests       Send and receive guests’ faxes
  with hotel’s amenities and services                           Client bill preparation and check-out
 Attending to guests’ needs, wishes & special requests         Promoting Ritz services
 Preparation of packages for guests                            Resolving guest complains
                                                                Translating

                                                      EDUCATION

2011                Sales Orientation Training
                    The Grand Mauritian Resort & Spa, Luxury Collection, Starwood Hotels

2009                Managerial Train-the-Trainer
                    (former) Radisson Hotel Bangkok, currently Golden Tulip Sovereign Hotel Bangkok

2006 - 2007         Masters in Business Administration Major: Hotel and Tourism
                    École Maxim's internationale de Paris (Groupe ICOGES) with favorable recommendation
                    Market research:
                    - Thesis: “The Development of the Russian Luxury Tourism Market in Parisian 4 and 5 Star Hotels”
                    - Study “Chain Hotels in St. Petersburg, Russia”

2006                French certificate of tourism and hotel business with favorable recommendation
                    Paris Chamber of Commerce and Industry

2005 - 2006         French language studies with Introduction to Tourism and Hotel Business
                    Institut Catholique de Paris
2000 - 2005         Honors Masters of Arts as a Teacher
                    Gerzena Teachers’ University (St. Petersburg, Russia)
1990 - 2000         Honors High School Diploma
                    School № 283 (St. Petersburg, Russia)
                                                      LANGUAGES
Russian:            Native speaker                    English:          Fluent
French:             Fluent                            Thai:             Elementary
                                                 COMPUTER SKILLS
     Opera, Fidelio, Amadeus
     Office 2010 (Word, Excel, PowerPoint, Access), Adobe Reader, Photoshop , DreamWeaver, FineReader, Internet
      Explorer, FireFox
     Web-design

                                                      INTERESTS
Cultural exchange, travel
Art, Ballet, Opera, Theatre (acting classes for 2 years), Music: Classical and Jazz
Sport (Volley-ball, 5 years; Karate, 1 year)
References:         Upon request


KOVSHANOVA Olga, Résumé +230-717-5790 – olinka@olinka.info – www.olinka.info – page 2

				
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