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Building Human Capacity
       WSIS 2008
            20th May 2008

                          by
                      Mike Nxele

        Human Resources Officer
 International Telecommunication Union
                                                                          International
                                                                          Telecommunication
                                                                          Union
       This material do not necessarily reflects the views of the ITU or its membership.
                   Helping the world communicate



                   Agenda
   HCB Mandate
   Building Human Capacity Worldwide
   E-learning
   Centre of Excellence
   ICTI Projects
   TAP on Telecom
   Training Agreements
   Global Symposium
    Contributing to Capacity Building
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   Human Capacity Building

 The anchor of all Successful Human
  Endeavour.
 The thread running through all the WSIS
  Action Lines and the Success of the MDG’s
 If all the other Activities are the
  “Hardware”, Human Capacity building is
  the “Software”

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 Mandate:
  To assist countries in strengthening their
   human, institutional & organizational
   capacity through HRM/D activities

  To address capacity development needs
   of policy-makers, regulators, senior
   executives and managers of
   operators and telecom/ICT-service
   providers

  To promote and apply appropriate mix of
   e-learning, information technologies and
   traditional training methods
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 Mandate          (cont’d):


                                 Transfer of knowledge
   5 major tasks


                         Sharing of experiences and know-how

                          Assistance to strengthen the human
                            resource and training functions

                           Dissemination of information

                               Human capacity building special
                                        initiatives
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Building Human Capacity Globally
   Programming                        Delivery Mechanism                                Projects
       DAP
  (Doha action plan)                                                                       CoEs
                                    Networks of Regional and
                                         Local Experts
                                                                                            T0T
   Training Sessions
                                                                                             EC
 HRD/M programme 5
                                             Face to Face
                                               (Workshops)                                 ITCI
 Training Agreements
                                        ITU eLearning
                                          Platform
                                                                                       Initiatives

                                                                                        e-CLICs
                                      Other eLearning Platform


                                         Target Population

Managers and high level professionals from Telecom Sector:   Students, Technical Staff, Young entrepreneurs
       Administrations, Operators, Regulators, etc               (focus on women, youth and disabled populations)

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    Creating HR Communities
 Building a network of HR managers to
    respond to the evolving HR trend;
   Creation of an HR virtual community to
    discuss common-interest topics;
   Strengthening of the HR function of
    regulatory authorities;
   Organization of regional meetings on
    new trends in the HRM/HRD function;
   And development of
    training evaluation
    models to identify
    the training impact in
    the working environment.
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Some HCB Initiatives and Projects
     ITU e-Learning Platform
     Centre of Excellence (CoEs)
     ToT (Tap on Telecom) (TOT)
     HR e-Communities
     Internet Training Centres Initiative (ITCI)
     e-Community Learning & Information
      Centres


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    ITU e-Learning Platform
 Since 1995 as a tool to deliver distance training
  in developing countries.
 Major goals: Promoting the e-Learning
  culture in the telecommunication sector and to
  develop training programs.
 Each year more than 1000 participants are
  trained through more than 50 on-line courses
  per year in different domains.
 Applied to different projects and
  initiatives, carried out in
  collaboration with telecom
  companies, universities,
  research institutes and
  administrations.
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The ITU e-Learning Platform

   Online training in 8 major areas:
       e-Services, Human Resource Development,
        Rural connectivity, IP awareness, Spectrum
        Management, Regulatory Issues, Technology
        awareness, Business Management
   Postgraduates programmes:
       Strategic Management of Telecommunications
        online
       Telecommunications Technologies online

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The ITU e-Learning Platform
Participants by Domains

                                      Key Figures for 2006:
                                          Participants: 1200
                                          Training Providers: 35
                                          Beneficiary countries: 60
                                          Beneficiary Org.: 200




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Centers of Excellence Network
Towards the Global Excellence Network

 Regional mechanisms aimed at
  strengthening the capacity within each
  region in order to develop high-level
  know-how and expertise in
   telecommunication policy
   regulatory issues
   corporate management
   advanced telecommunication technology


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 The Centre of Excellence Network




….A new
Strategy
as of
January 2007….


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Evolution of the Centres of
        Excellence
 Implementation of the Second Phase
  worldwide: Closure of 5 on-going projects and
  development of 4 new Project Documents

 The aim of the first phase was to establish a
  regional mechanism aimed at strengthening
  the capacity, within the region, to develop
  high-level know-how and expertise in
  telecommunication policy, regulatory matters,
  management and advanced telecommunication
  technology.
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  Evolution of the Centres of
          Excellence

The objective of the second phase is to
 reinforce the self-dependence and
 sustainability of the established network
 of training providers (CoE Nodes) offering
 advanced training opportunities at cost
 for the different Players of the
 Telecommunication Sector in the
 concerned Regions

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                   Phase 2 CoE

 CoE (ASP) approved on 29th March 2007.
 CoE (AMS); CoE (Europe); CoE (Arab)
  approved in December 2007 .
 CoE Africa due for Launch in June 2008.
 New CoE for Spanish and Portuguese
  Speaking Africa due for launch in June
  2008 with funding from the Spanish and
  Portuguese Governments.


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 The Centre of Excellence Network
   Strategic Guidance 2008
5 major ITU Recommendations:

Implementation of an “umbrella” project facilitating
  the dissemination of best training resources and
  closer links among the CoE Nodes from different
  networks
 A stable CoE Coordination Unit for each Region.
 An increased self-dependence of each Node/
  Leading Country in implementing a given CoE
  Programme
 A Pricing strategy tailored to the regional context.
 Part-time Coordination to be organized in
  relationship with the self-dependence of the nodes,
  or Project Management transferred to the Regional
  HR Officer when applicable).
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 The Centre of Excellence Network
  Strategic Guidance 2008

 Towards the global Excellence network:

    Aggregation of new worldwide Partnerships
     improving the cost-effectiveness of the CoE
     products
    Diversification of the CoE products
     facilitating the certification of the acquired
     skills
    Partners inputs to be more closely integrated
     in the implementation / reinforcement of the
     CoE mechanism

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 More than 2500 ICT experts
  trained
 More than 170 trainings planned
  in 2008




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 The Centre of Excellence Network
Number of Participants




                                                          Centre of Excellence


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Human Capacity Building Training
    3225 ICT Professionals Trained in 2007
      80% through Centers of Excellence Network

                                                                                         Europe
                                                                                          Bulgaria,
                                                                                           Greece
                                                                                           Poland
 Americas                                                                                 Romania
Argentina (2),
                                                                                            CIS
Bolivia, Bresil,
                                                                                          Belarus,
     Chile,
                                                                                          Russia,
Colombia (3),
                                                                                        Kazakhstan,
 Costa-Rica,
                                                                                          Ukraine
   Ecuador,
Perú, Bolivia,                                                                         2007: 410
  Honduras,
  Trinidad &
   Tobago,
Uruguay (2),                                                                     Asia-Pacific
  Venezuela
                             Africa             Arab States
                             Dakar            Damascus, Cairo,                Damascus, Cairo,
   2007:                     Nairobi                                        Amman, Tunis, Bahrain
                                            Amman, Tunis, Bahrain
   1623
                         2007: 643
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The ITCI Project               in Partnership with CISCO




  ITC Initiative for Developing Countries launched in
     May 2001 in partnership with Cisco Systems.
    To provide students and professionals in developing
     countries with affordable training in Internet
     Protocol (IP) networking.
    There are now 66 centres, in 56 countries
    More then 4,000 graduates
    20 centres have been expanded to include varied
     curriculum such as cabling, wireless and IT essentials
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     New Phase of ITCI Project


 ITU and Cisco propose building on the success of their
existing strong partnership by extending and expanding their
collaborative efforts to support ICT- related Human Capacity
Building in Developing Countries in accordance with the
resolutions adopted at WTDC-06 in Doha.

 This project aims to enable, extend and employ the
students and graduates of the Internet Training Centres (ITCs)
by a series of parallel programs which address new centres,
extension of existing centres, soft skills training,
entrepreneurship development, employment and income
generation. Within all of these program categories, special
emphasis will be put on assisting women, youth and disabled
populations.

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                         The ITCI Project
                            EASTERN EUROPE &
                                     CIS                    ARAB REGION
                            Academies 12                    Academies 7
                            Graduates: 410                  Graduates: 441
                            Continuing students: 373        Continuing students: 513
                            Female percentage: 22.25 %      Female percentage: 24.37%
                                                            Active Instructors: 26      ASIA PACIFIC
                            Active Instructors: 46
                                                            Female Instructors: 6       Academies 21
                            Female Instructors: 8
                                                                                        Graduates: 532
                                                                                        Continuing students: 744
                                                                                        Female percentage: 19.2%
                                                                                        Active Instructors: 53
                                                                                        Female Instructors: 11




                             LATIN AMERICA and
                                      CARIBBEAN          AFRICA
Legends                      Academies 9                 Academies 17
   Local Academy-44          Graduates: 339              Graduates: 1369
   Regional Academy-22       Continuing students: 470    Continuing students: 1029
   Expanded Academy-20       Female percentage: 24.5%    Female percentage: 36.4%
  MoC Academy-19             Active Instructors: 41      Active Instructors: 65
                             Female Instructors: 10      Female Instructors: 12

Data as of Sept 2006




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                TAP ON TELECOM

 Technical Assistance Program for developing
                   countries
Objective: Next Generation Telecom Networks


                   Building Economic Prosperity
                through Knowledge and Innovation




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                Tap on Telecom

   A partnership between IIT, the
  International Telecommunication
 Union and its Centre of Excellence
         Network, with the
support of the Canadian Government




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               Tap on Telecom

 TAP ON TELECOM is a tool provided to the
    CoEs to expand their services to their
                 customers;
TAP ON TELECOM is an opportunity provided
 to organizations and ICT professionnals to
acquire key knowledge and develop strategic
     competencies in the context of Next
            Generation Networks.



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In June 2008, TAP ON TELECOM will be 4 years
old…

48 workshops in 36 months;
Almost 1,500 participating professional from more
than 60 countries by end of 2007;
Covering English-speaking Africa, French-speaking
Africa, the Arab Region, Latin America and the
Caribbean;Now Also in Europe and CIS



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Regional priorities are the TAP ON TELECOM focus
              in each activity program




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                      Tap on Telecom
The TAP ON TELECOM hands-on approach
… through remote access to IIT platform




 Remote access to IIT’s Montreal Lab for training on Fiber Optics
 Network, MPLS, SDH, ATM, IP Cyber Security, as well as Optical
   Testing, Network Monitoring and Performance Management
A VPN Gateway (Hosted in a Virtual Machine on the Teacher’s laptop)
will be installed to interconnect the classroom Ethernet network setup to
the IIT LAB network.


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Key Elements of the TAP ON TELECOM Project




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EU-ITU Internet Training Centers
  A project jointly funded by the EC & ITU to
   provide skills in open source technologies and
   promote entrepreneurship.
  140-hour course – using a blended learning
   approach to build skills
  Online curriculum developed on
   “How to build e-Secure Web-Based Services”
     Student Module
     Instructor Module
     Learning Tracking Utility


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               Training Agreement Partners

 Purpose: To provide training and education to
  high and middle level managers in management
  as well as technical subjects.

 For a training agreement to be signed, the costs
  are shared three ways:
    The partner offers the tuition free of charge


       ITU assists with the accommodation

       The participant’s organization provides the
        airfare.
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 Training Agreement Partners

    United Kingdom Telecommunications
     Academy;
    Telecommunication Executive Management
     Institute of Canada (TEMIC);
    United States Telecommunications Training
     Institute (USTTI)
    Abdus Salam International Centre
     Theoretical Physics (ICTP) in Trieste;


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                    HRD/HRM Global Symposium

 When:             Every two years

 Why: To consider how we can develop the necessary
    human capacities required to support the
    challenges ahead in the ICT Society.

 Who:For Senior Human Resource Development
    Professionals in the ICT sector - Government,
    Regulators, Operators, and Manufacturers - who
    are directly concerned with the impact and
    consequences of the sector’s evolution in their
    respective organizations.

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Global HR Development Symposium on
          Human Capital Development
                     21-25 July 2008
                      Coventry, UK
  Main Topics for Discussion:
   The Policy and Regulatory Challenges
   ICT applications and their impact on
    the Human Capital
   Technology Trends and related HR
    requirements
   Knowledge Transfer
   Strategic HR Management
  More information and registration:
  http://www.ituglobalsymposium2008.info
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Global HR Development Symposium on
          Human Capital Development
                     21-25 July 2008
                      Coventry, UK
  Main Topics for Discussion:
   Call for Participation
   Call for Papers

   Partial Fellowships available
   Approx 150 participants already
    registered.
   Registration is on Line.
  More information and registration:
  http://www.ituglobalsymposium2008.info
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          WORKING GROUP ON HUMAN
    RESOURCES DEVELOPMENT WGHRD)


 Established by WTDC()6) under Resolution 40

 Mandate to support HRD in implementation of
  HRD Programs and facilitate access to the
  reservoir of Human Resources Skills Resident in
  the membership.
 First WGHRD , meeting was in February 2008
  during !3th TDAG meeting



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               WGHRD 2008 ACTION PLAN


 A 4 point Action Plan agreed upon in supporting
  HRD activities Globally.
 One is a study on current and future Human
  resources practices and trends among the
  membership, and extent of coordination in the
  implementation of WSIS Action Lines. Assess state
  of readiness for the Information Society
 Questionnaire ready for Dispatch.
 Report to be ready by the time of the Symposium.



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Be ITU Partner in Building Capacity
 Provide Expertise for
   any of the listed domains in any/all regions
    of the world in any language (English,
    French, Spanish, Russian, Arabic,              New Opportunities for
    Chinese). To participate, lead, contribute
    to the workshops and CoE activities.           Win-Win Partnership
   distance learning, web-based curricula, e-
    learning courseware and tools. To serve as
    a tutor for any of the online courses that
    we conduct in the various domains.
                                                    Project expansion
 Contribute Reference/
  Training Material for                             Pilot initiatives
                                                    New projects
   Online training course/content for the E-
    learning Platform.
   Content in other forms such as providing
    relevant reference materials.


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Data  Information  Knowledge
ACADEMIA                                                                                ACADEMIA
                                                  New
                                 New
                                                 Topics
                                 Ideas
                                                for SGs                                 R&D
R&D


INDUSTRY                                                                                INDUSTRY
                       New Ways
                                          News             ITU
                      for Building
                                        Meetings        Relevance
                     Capacity in ICT                                                    PUBLIC SEC.
PUBLIC SEC.                             Resources
                                       Communities
                                        Promotion
CIVIL SOC.                                                                              CIVIL SOC.
                                New           Increased
                            Membership         participation
MISCELLANEOUS                                                                           OTHERS


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  Thank You

                 International
              Telecommunication
                     Union
                    Mike Nxele

                <mike.nxele@itu.int>




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