reflections news, tips + techniques for glass repair professionals
Fall in the glass
This month we are launching the next generation Gforce Scratch
business is trade Removal System. Building on our proven performance, the
show time, and Gforce2 offers greatly expanded content and functionality and
GlasWeld has been will enable you to resolve even more glass damage issues with
very busy, not just greater ease and speed. Add our Abrading and Graffiti modules
with our well staffed to the base system and you will be in a position to greatly
booths displaying and expand your offerings and business opportunities.
As always, all of our products are supported by clear and
effective training programs either on a DVD, at our Gconnect
services, but also
online training center or through personalized onsite sessions.
traveling to the shows
All in all, this is a great time to be in the glass restoration
to stay abreast of the competition, looking for additional profit
business. With the steady growth of solar energy, as well as
centers and products for you, our valued customers.
electric power in the automotive segment, more glass and
We received terrific attention at GlassBuild
more sophisticated glass, is being used
America, glasstec in Düsseldorf,
everywhere we turn. These products
Germany and at the NACE Show in Las
are very expensive to replace and are
Vegas. As you will read further on in
creating strong demand for quality
this newsletter, our products were used
restoration companies and technicians.
by a broad range of competitors in national
We at GlasWeld are proud to lead the
and international glass repair competitions, including
way with the tried and true tools, and leading
the World Champion at the Windshield Repair Olympics
edge technology, to help all of us succeed in the
and a number of finalists at the International Master
Thanks for being a member of the GlasWeld family.
The solid performance of our line of Windshield Repair
Your business and ideas are greatly appreciated.
equipment has been expanded greatly with the introduction
of the ecoVac products, which provide top notch repairs using
our patented ProVac technology, and packaged with everything
a technician needs to get started at a price point for every
fall 10 Reflecting Excellence in Glass Repair www.glasweld.com 800.321.2597
GlasWeld Customers Take Top Honors
at National and International
Auto Glass Repair Competitions
tRandy OlsOn Of Bend, OR
w i n s G O l d at w i n d s h i e l d R e pa i R
O ly m p i c s i n l a s V e G a s
GlasWeld is proud to announce that two of our customers
have taken top honors at national and international auto
glass repair competitions using GlasWeld windshield repair
equipment. Randy Olson of Chip Medic in Bend, Oregon
Randy Olson of Chip Medic focuses intently on his repair at the
took home the Gold medal at the 5th Annual Walt Gorman Windshield Repair Olympics.
Memorial Windshield Repair Olympics held in Las Vegas during
the NACE Show in early October. In his first windshield repair
The Windshield Repair Olympics competition is designed to
competition ever, Olson edged out last year’s second and third
find the auto glass repair technician who completes the best
place competitors to take home the top prize of $1,000, a
auto glass repair. Judging covers six major areas, including
Gold medal, a trophy, and bragging rights as the “World’s
customer interaction and technician comportment, as well as
Best Windshield Repair Technician.” Olson used GlasWeld’s
safe and proper repair practices following the ROLAGS standard
G3 ProVac Injector and ProCur Curing Lamp to repair
for windshield repair. GlasWeld was the platinum sponsor of the
damaged windshields during the two-day competition. He
Windshield Repair Olympics for the fifth consecutive year.
is a retired Bend Fire Department captain and has been in
the windshield repair business for five years.
Jeff Olive of Glasspro in Mt. Pleasant, South Carolina earned
the Bronze medal at the 2010 International Master Fitter
“We knew Randy would be a
Competition held during the glasstec show in Düsseldorf,
contender at the competition. He
Germany in late September. Olive has over 20 years experience in
takes his business very seriously
the auto glass industry and was the first U.S. Master Auto Glass
and is the consummate
Technician Champion in 2006, the 2005 Gold medal winner of
professional,” stated Lori
the Windshield Repair Olympics and the Silver medalist in 2006.
Patch, Marketing Director
In 2008, he was crowned the U.S. Champion Master Auto Glass
for GlasWeld. “He was
Technician and then went on to win the International Master
calm and collected under
Fitter Competition. The international competition includes a
the pressure of the judges,
series of auto glass tests, replacing a door window, rear window,
spectators, and media who
repairing a windshield, and replacing a windshield. Olive also
were watching his every move.”
uses GlasWeld’s G3 ProVac Injector and ProCur Curing Lamp
when performing windshield repairs.
page 2 GlasWeld Re f l e c t i o n s
& Scratch Removal
“We are very proud of Jeff in representing the United States in
this international venue for auto glass repair. He continues to
GlasWeld’s world-class Gconnect online training center
shine at these competitions and represents the best in the glass is undergoing constant improvement. We have recently
repair industry,” stated Dennis Garbutt, General Manager of added ecoVac training for users of the new ecoVac
injector. The ecoVac training also applies to users of the
GlasWeld. “We wish him continued success at Glasspro and
ProVac 2000 injector. Here is a list of some of the new
look forward to seeing him make a top finish again.” training modules on the way:
• Long Crack Repair
q J e f f O l i V e O f m t. p l e a s a n t, s c • Drilling – is it ever necessary?
• Re-filling pits
ta k e s B R O n z e at i n t e R n at i O n a l
masteR fitteR cOmpetitiOn And recently we added our best Gforce scratch Removal
in GeRmany training ever. This training covers all basic aspects of using
the Gforce. It also has a very important section entitled,
“Three Warnings.” This section is critical to the proper
use of the Gforce. You will also learn a number of
advanced techniques such as how to deal with steel
cutting overspray, abrading, working with mirrors, and
To learn more about our online top-notch training
offerings, go to: www.glasweld.com/training.
Also, all of our training material is available via DVD. Just
check out our store at www.glasweld.com/store or call
800.321.2597 ext. 0 to order.
If you have already been through various Gconnect
training modules, be sure to occasionally log back in to
your account to see all of the new training available.
Jeff Olive from Glasspro (right) takes third place at the International
Master Fitter Competition in Germany. Certified Windshield Repair
GlasWeld equipment was also used at the International Master
Fitter competition by Masaru Sasaki of Dounan Glass Co, Ltd. ILLINOIS MISSISSIPPI
hernando arguez Rick dunaway
in Japan and Nuno Reis of Express Glass in Portugal. “I was
Gerber Collision Dunaway Glass
very proud to see our equipment being used so prevalently Elmhurst, IL Bay St. Louis, MS
during this international competition,” said Garbutt. “When
all of those ProCur lamps were lit up on the windshields, it KANSAS SOUTH DAKOTA
dalyn diercks tony Buehlmann
was quite a sight to see.” Heston, KS Glass Doctor of Sioux Falls,
Sioux Falls, SD
Congratulations to LOUISIANA
danny dube UTAH
Randy, Jeff, and the rest Dube’s warren cook
of the competitors on
Alexandria, LA Cook’s Glass Repair
their success! To see all of our Certified Windshield Repair Technicians, go to
page 3 G l a s We l d Reflections
It’s Not Just for Windshields Anymore
Are you looking for ways to expand
your windshield repair business? Are you
walking away from potential business?
Have you ever turned down a job because the customer said
that it was on the side glass, back glass or the sun roof,
thinking that is was not repairable? Well, you may
have walked away from a repairable damage that
could have put money in your pocket. Today,
laminated glass is being used in more than just
More and more vehicles are coming out with
laminated safety glass for areas on the vehicle
other than the windshield. For example, Volvo
has joined Mercedes, BMW, and other European
automakers with the introduction of Enhanced
Protective Glass (EPG), a technology developed by
Solutia Inc., a St. Louis-based chemical company. Available
as an option on the Volvo S80 sedan and the new V70 wagon Laminated side and back glass is made the same way as
and sport wagon, EPG has a number of benefits over traditional windshields only thinner, 3.8 mm, whereas windshields are
automotive shatter-proof glass, such as: usually 4-5 mm and sometimes more, so the repair process is
the same as with windshields.
• reduced weight
• protection from ultraviolet light The list below shows some of the automobiles that currently
• theft deterrence use laminated glass in the side, back and roof glass, but you
• protection from occupant ejection during accidents should always check the glass to be sure. A good rule of
• protection from outside projectiles thumb is that if there is damage, especially Bulls-Eye, Star or
• reduction of unwanted traffic and highway noise Combo breaks then you can be sure that it is laminated glass.
If it were tempered glass then the damage would have caused
With these benefits, we can expect to see more automakers a catastrophic failure (a pile of millions of tiny pieces of glass
join in using this technology in their products. where the window used to be).
partial list of automobiles that utilize laminated glass for the side, back or roof glass:
Audi A8 W 12 Quattro Ford GT Mercedes AMG S65
Bentley Continental Flying Spur GMC Envoy Mercedes GL
Buick LaCrosse Jaguar XJ Mercedes R 350
Buick Lucerne Jeep Cherokee Laredo Mercedes S-Class
Buick Rainier Jeep Cherokee Limited (roof) Porsche Cayenne
Buick Rendezvous Jeep Cherokee Overland Range Rover (roof)
Cadillac DTS Jeep Cherokee SRT 8 Rolls Royce Phantom
Cadillac STS Jeep Commander Wagoneer SAAB 9-7X
Cadillac STS V Land Rover Subaru Forester
Chevy Trailblazer SS Land Rover LR3 Subaru Outback (roof)
Chrysler Aspen Lexus 460 Volkswagen Phaeton
Denali Lincoln Navigator Volvo XC70
Dodge Ram 1500 Maserati Quatroporte
Dodge Ram Mega Cab Maybach 57
So be on the lookout for repairable damage on the side, back and
roof glass, and increase your bottom line!
page 4 GlasWeld Re f l e c t i o n s
scratch Removal When working on mirrors, we recommend
tech tip – mirrors using a 3” polishing disk with our original
polishing compound. Run the disk flat
on the surface with light pressure while
polishing. It is critical to monitor the
temperature of the mirror while you are
working with an infrared thermometer and
follow the temperature guide. Annealed
glass should not be heated above 135 º F.
Even though the economy is still making things difficult,
GlasWeld is committed to our marketing efforts which in
turn will help build your business as well. We are proud of the
products and services that we offer and through our marketing
efforts industry-wide in publications, at trade shows, and on the publicly support the highest level of professionalism among glass
Internet, we are building a brand that we know will help build repair technicians. We also regularly distribute press releases to
confidence among your customers. GlasWeld has always stood the media in order to constantly keep our brand top of mind
for excellence in glass repair products. We invite you to leverage when it comes to all things glass repair and protection.
our marketing efforts by linking your Website to ours, linking
to articles from our blog, and sharing information with your We are confident that our efforts to promote glass repair in a
customers and friends via Facebook and Twitter. professional, positive light will help to raise awareness among
consumers, insurance companies, and the entire glass repair
In the last year, GlasWeld has advertised in monthly publications industry.
including US Glass Magazine, AGRR Magazine, DWM – Door
& Window Manufacturer Magazine. We have also included If you would like to use the power of GlasWeld’s branding efforts
a heavy online presence with banner ads on GlassBYTES and to support your business, email email@example.com
USGNN daily e-newsletters and their respective Websites. Each and request a “powered by GlasWeld” logo to use on your
year GlasWeld attends industry trade shows, such as GlassBuild Website along with a Web address to link it to. If you are a
and NACE, with a professional display to visually showcase GlasWeld Certified Windshield Repair Technician, be sure to
our products and demonstrate the equipment. We have been check online at www.glasweld.com/techs to review your
the platinum sponsor of the Walt Gorman Windshield Repair listing information and email us to request our “GlasWeld
Olympics for the five years that the event has existed in order to Certified Technician” logo to use in your marketing efforts.
page 5 G l a s We l d Reflections
New Website! n
GlasWeld’s website has been completely overhauled
and features new content, easier navigation, blog
articles, press releases, links to our social media and
YouTube channels, and our new online store.
We are especially excited about the find a tech
page. There you will find GlasWeld Certified
Windshield Repair Technicians sorted by state and
then by city with each business’ contact information.
We have optimized this page to be found by general
consumers searching for windshield repair and
have made it easy for them to contact you with
active email and web address links as well as the
We have also launched our new Online store.
You will now be able to easily order our products
online at any time of day or night at just the click
of a button. It works pretty well on mobile devices
too. We hope that you will find this an easy way to
order the products you need when you need them.
The new website has links to all our social media
channels including Facebook, Twitter, LinkedIn,
and YouTube. These link icons are located in the
top right corner of our website. We hope you will
connect and share with us on your favorite Social
A new Blog has been launched as well. Here you
will find articles designed to help you build your
business with marketing ideas, staying motivated
and current in the field of glass repair, tips and
techniques to improve your skills, what GlasWeld is
working on behind the scenes, and featured articles
about our customers and their success stories. We
hope that you will subscribe to our Rss feed for the
latest updates. Just go to www.glasweld.com and
click on the orange RSS button in the top right hand
corner of the page.
Check out the new www.glasweld.com and let us
know what you think!
page 6 GlasWeld Re f l e c t i o n s
GlasWeld adds to sales team and
creates a customer-focused service model.
At GlasWeld, we are constantly striving to provide the utmost
in customer service, quality products and technical support.
Business Development Manager
With that in mind, we know you and your business will benefit
by the new additions of Sam Gammond and Seth Schuepbach
Outside Sales - Commercial Development/
to our sales team. Even though each member of the team is
Facilities Management Market
well-versed in all areas of our business, our products and our
Extension: 110; firstname.lastname@example.org
customers, each one is assigned a market focus enabling them
to provide the best service and support possible. We know you Brad’s experience in the building industry runs deep as the
will enjoy working with and getting to know them. Please do owner of his own construction company and as a project
not hesitate to let us know how we can serve you better. manager at one of the nation’s largest home builders. He
understands the business, budgets and deadlines developers
are up against and works to create a solution tailored to each
individual project or building. With almost two decades worth
Sam Gammond, of experience in major project management, he has a wealth of
Business Development Manager expertise on the design and construction side. Brad has worked
Focus: extensively with architects and commercial builders up and
Outside Sales - Window and Door Market down the West Coast, and is very experienced at conducting
Extension: 123; email@example.com large training sessions and working hands-on with large-scale
projects. He enjoys providing solutions to our commercial
Sam comes to GlasWeld with years of experience in the building
customers and demonstrating the financial and environmental
products and window and door industry. He spent several years
benefits of glass repair.
in sales for a building supply company focusing on millwork
window and door products. He also worked as a Group Ruth Sayers,
Manager with Jeld-Wen overseeing production of specialty Account Manager
high-end products. Sam will focus primarily on supporting door Focus:
and window manufacturers in the United States and Canada. Inside Sales - International and Domestic
He looks forward to working directly with manufacturers to Customer Service
streamline their workflow procedures to ensure quality and Extension: 112; firstname.lastname@example.org
reclaim damaged materials. He is a graduate of Eastern Oregon
University with a degree in Literature. Ruth has been with GlasWeld for over a decade. Anyone that
has spoken with her on the phone knows she exemplifies
Seth Schuepbach, professionalism and customer service. She has a tremendous
Business Development Manager knowledge of our products and the glass repair industry as a
Focus: whole. She delivers quick, accurate service to our customers
Outside Sales - Automotive, Fleet and on a daily basis with a smile and personal attention that can’t
Transportation Market be beat.
Extension: 127; email@example.com
Seth brings a broad range of technical experience to GlasWeld. Account Manager
He is a Navy veteran with stints in the Western Pacific as a Focus:
fire controlman specializing in shipboard warfare electronics. Inside Sales - International and Domestic
He is a graduate of Oregon State University in Business Customer Service
Administration and is currently working on his MBA specializing Extension: 109; firstname.lastname@example.org
in Business Development. Seth has worked in diagnostics and
manufacturing engineering for Planar, owned his own flooring Dan has been with GlasWeld since 2008 and brings a wealth
and commercial restoration business, and has spent time as a of experience in sales and customer service to our team. He is
production manager on the glaze line with Jeld-Wen. He sees always willing to go that extra mile to help our customers in
tremendous opportunity with GlasWeld and looks forward to identifying their needs and providing a solution to them quickly.
developing close working relationships with our automotive He is a seasoned professional and makes doing business with
market customers. GlasWeld a seamless and pleasurable experience.
page 7 G l a s We l d Reflections
Connect with GlasWeld and Win!
In August, we gave away a Road In October at the NACE – International
trip Grill and a $200 Glasweld Autobody Congress & Expo, we met
gift certificate to Bruce walker Brandon smith of Clear & Safe
of Guardian Glass in Webster, Headlight Restoration in Mapleton,
Massachusetts for all his fall Utah who won our drawing for the
tailgating needs! new ecoVac mini windshield Repair
kit and Online training.
Congratulations to Russell Bohan,
president of Potomac Glass in Stafford,
VA. He visited us in September at our
booth at GlassBuild in Las Vegas and
won our brand new Gforce2 scratch
Removal kit and Online training.
Congratulations to each of these lucky customers and
thank you for your business!
videos on youtube.
check out our latest
Join our network
follow us on twitter.
friend us on facebook!
Bend, Oregon 97701 20578 Empire Blvd.