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reflections news, tips + techniques for glass repair professionals Straight talk Fall in the glass from GlasWeld… This month we are launching the next generation Gforce Scratch business is trade Removal System. Building on our proven performance, the show time, and Gforce2 offers greatly expanded content and functionality and GlasWeld has been will enable you to resolve even more glass damage issues with very busy, not just greater ease and speed. Add our Abrading and Graffiti modules with our well staffed to the base system and you will be in a position to greatly booths displaying and expand your offerings and business opportunities. demonstrating our As always, all of our products are supported by clear and products and effective training programs either on a DVD, at our Gconnect services, but also online training center or through personalized onsite sessions. traveling to the shows All in all, this is a great time to be in the glass restoration to stay abreast of the competition, looking for additional profit business. With the steady growth of solar energy, as well as centers and products for you, our valued customers. electric power in the automotive segment, more glass and We received terrific attention at GlassBuild more sophisticated glass, is being used America, glasstec in Düsseldorf, everywhere we turn. These products Germany and at the NACE Show in Las are very expensive to replace and are Vegas. As you will read further on in creating strong demand for quality this newsletter, our products were used restoration companies and technicians. by a broad range of competitors in national We at GlasWeld are proud to lead the and international glass repair competitions, including way with the tried and true tools, and leading the World Champion at the Windshield Repair Olympics edge technology, to help all of us succeed in the and a number of finalists at the International Master years ahead. Fitter Competition. Thanks for being a member of the GlasWeld family. The solid performance of our line of Windshield Repair Your business and ideas are greatly appreciated. equipment has been expanded greatly with the introduction of the ecoVac products, which provide top notch repairs using our patented ProVac technology, and packaged with everything a technician needs to get started at a price point for every Dennis Garbutt budget. General Manager fall 10 Reflecting Excellence in Glass Repair www.glasweld.com 800.321.2597 GlasWeld Customers Take Top Honors at National and International Auto Glass Repair Competitions tRandy OlsOn Of Bend, OR w i n s G O l d at w i n d s h i e l d R e pa i R O ly m p i c s i n l a s V e G a s GlasWeld is proud to announce that two of our customers have taken top honors at national and international auto glass repair competitions using GlasWeld windshield repair equipment. Randy Olson of Chip Medic in Bend, Oregon Randy Olson of Chip Medic focuses intently on his repair at the took home the Gold medal at the 5th Annual Walt Gorman Windshield Repair Olympics. Memorial Windshield Repair Olympics held in Las Vegas during the NACE Show in early October. In his first windshield repair The Windshield Repair Olympics competition is designed to competition ever, Olson edged out last year’s second and third find the auto glass repair technician who completes the best place competitors to take home the top prize of $1,000, a auto glass repair. Judging covers six major areas, including Gold medal, a trophy, and bragging rights as the “World’s customer interaction and technician comportment, as well as Best Windshield Repair Technician.” Olson used GlasWeld’s safe and proper repair practices following the ROLAGS standard G3 ProVac Injector and ProCur Curing Lamp to repair for windshield repair. GlasWeld was the platinum sponsor of the damaged windshields during the two-day competition. He Windshield Repair Olympics for the fifth consecutive year. is a retired Bend Fire Department captain and has been in the windshield repair business for five years. Jeff Olive of Glasspro in Mt. Pleasant, South Carolina earned the Bronze medal at the 2010 International Master Fitter “We knew Randy would be a Competition held during the glasstec show in Düsseldorf, contender at the competition. He Germany in late September. Olive has over 20 years experience in takes his business very seriously the auto glass industry and was the first U.S. Master Auto Glass and is the consummate Technician Champion in 2006, the 2005 Gold medal winner of professional,” stated Lori the Windshield Repair Olympics and the Silver medalist in 2006. Patch, Marketing Director In 2008, he was crowned the U.S. Champion Master Auto Glass for GlasWeld. “He was Technician and then went on to win the International Master calm and collected under Fitter Competition. The international competition includes a the pressure of the judges, series of auto glass tests, replacing a door window, rear window, spectators, and media who repairing a windshield, and replacing a windshield. Olive also were watching his every move.” uses GlasWeld’s G3 ProVac Injector and ProCur Curing Lamp when performing windshield repairs. page 2 GlasWeld Re f l e c t i o n s Training Update New Curriculum Available for Windshield Repair & Scratch Removal “We are very proud of Jeff in representing the United States in this international venue for auto glass repair. He continues to GlasWeld’s world-class Gconnect online training center shine at these competitions and represents the best in the glass is undergoing constant improvement. We have recently repair industry,” stated Dennis Garbutt, General Manager of added ecoVac training for users of the new ecoVac injector. The ecoVac training also applies to users of the GlasWeld. “We wish him continued success at Glasspro and ProVac 2000 injector. Here is a list of some of the new look forward to seeing him make a top finish again.” training modules on the way: • Long Crack Repair q J e f f O l i V e O f m t. p l e a s a n t, s c • Drilling – is it ever necessary? • Re-filling pits ta k e s B R O n z e at i n t e R n at i O n a l masteR fitteR cOmpetitiOn And recently we added our best Gforce scratch Removal in GeRmany training ever. This training covers all basic aspects of using the Gforce. It also has a very important section entitled, “Three Warnings.” This section is critical to the proper use of the Gforce. You will also learn a number of advanced techniques such as how to deal with steel cutting overspray, abrading, working with mirrors, and much more. To learn more about our online top-notch training offerings, go to: www.glasweld.com/training. Also, all of our training material is available via DVD. Just check out our store at www.glasweld.com/store or call 800.321.2597 ext. 0 to order. If you have already been through various Gconnect training modules, be sure to occasionally log back in to your account to see all of the new training available. Jeff Olive from Glasspro (right) takes third place at the International Congratulations Master Fitter Competition in Germany. Certified Windshield Repair Professionals! GlasWeld equipment was also used at the International Master Fitter competition by Masaru Sasaki of Dounan Glass Co, Ltd. ILLINOIS MISSISSIPPI hernando arguez Rick dunaway in Japan and Nuno Reis of Express Glass in Portugal. “I was Gerber Collision Dunaway Glass very proud to see our equipment being used so prevalently Elmhurst, IL Bay St. Louis, MS during this international competition,” said Garbutt. “When all of those ProCur lamps were lit up on the windshields, it KANSAS SOUTH DAKOTA dalyn diercks tony Buehlmann was quite a sight to see.” Heston, KS Glass Doctor of Sioux Falls, Sioux Falls, SD Congratulations to LOUISIANA danny dube UTAH Randy, Jeff, and the rest Dube’s warren cook of the competitors on Alexandria, LA Cook’s Glass Repair Riverton, UT their success! To see all of our Certified Windshield Repair Technicians, go to www.glasweld.com/techs. page 3 G l a s We l d Reflections Windshield Repair… It’s Not Just for Windshields Anymore Are you looking for ways to expand your windshield repair business? Are you walking away from potential business? Have you ever turned down a job because the customer said that it was on the side glass, back glass or the sun roof, thinking that is was not repairable? Well, you may have walked away from a repairable damage that could have put money in your pocket. Today, laminated glass is being used in more than just windshields. More and more vehicles are coming out with laminated safety glass for areas on the vehicle other than the windshield. For example, Volvo has joined Mercedes, BMW, and other European automakers with the introduction of Enhanced Protective Glass (EPG), a technology developed by Solutia Inc., a St. Louis-based chemical company. Available as an option on the Volvo S80 sedan and the new V70 wagon Laminated side and back glass is made the same way as and sport wagon, EPG has a number of benefits over traditional windshields only thinner, 3.8 mm, whereas windshields are automotive shatter-proof glass, such as: usually 4-5 mm and sometimes more, so the repair process is the same as with windshields. • reduced weight • protection from ultraviolet light The list below shows some of the automobiles that currently • theft deterrence use laminated glass in the side, back and roof glass, but you • protection from occupant ejection during accidents should always check the glass to be sure. A good rule of • protection from outside projectiles thumb is that if there is damage, especially Bulls-Eye, Star or • reduction of unwanted traffic and highway noise Combo breaks then you can be sure that it is laminated glass. If it were tempered glass then the damage would have caused With these benefits, we can expect to see more automakers a catastrophic failure (a pile of millions of tiny pieces of glass join in using this technology in their products. where the window used to be). partial list of automobiles that utilize laminated glass for the side, back or roof glass: Audi A8 W 12 Quattro Ford GT Mercedes AMG S65 Bentley Continental Flying Spur GMC Envoy Mercedes GL Buick LaCrosse Jaguar XJ Mercedes R 350 Buick Lucerne Jeep Cherokee Laredo Mercedes S-Class Buick Rainier Jeep Cherokee Limited (roof) Porsche Cayenne Buick Rendezvous Jeep Cherokee Overland Range Rover (roof) Cadillac DTS Jeep Cherokee SRT 8 Rolls Royce Phantom Cadillac STS Jeep Commander Wagoneer SAAB 9-7X Cadillac STS V Land Rover Subaru Forester Chevy Trailblazer SS Land Rover LR3 Subaru Outback (roof) Chrysler Aspen Lexus 460 Volkswagen Phaeton Denali Lincoln Navigator Volvo XC70 Dodge Ram 1500 Maserati Quatroporte Dodge Ram Mega Cab Maybach 57 So be on the lookout for repairable damage on the side, back and roof glass, and increase your bottom line! page 4 GlasWeld Re f l e c t i o n s scratch Removal When working on mirrors, we recommend tech tip – mirrors using a 3” polishing disk with our original polishing compound. Run the disk flat on the surface with light pressure while polishing. It is critical to monitor the temperature of the mirror while you are working with an infrared thermometer and follow the temperature guide. Annealed glass should not be heated above 135 º F. GlasWeld’s Marketing Efforts Help Support your Business Brand Even though the economy is still making things difficult, GlasWeld is committed to our marketing efforts which in turn will help build your business as well. We are proud of the products and services that we offer and through our marketing efforts industry-wide in publications, at trade shows, and on the publicly support the highest level of professionalism among glass Internet, we are building a brand that we know will help build repair technicians. We also regularly distribute press releases to confidence among your customers. GlasWeld has always stood the media in order to constantly keep our brand top of mind for excellence in glass repair products. We invite you to leverage when it comes to all things glass repair and protection. our marketing efforts by linking your Website to ours, linking to articles from our blog, and sharing information with your We are confident that our efforts to promote glass repair in a customers and friends via Facebook and Twitter. professional, positive light will help to raise awareness among consumers, insurance companies, and the entire glass repair In the last year, GlasWeld has advertised in monthly publications industry. including US Glass Magazine, AGRR Magazine, DWM – Door & Window Manufacturer Magazine. We have also included If you would like to use the power of GlasWeld’s branding efforts a heavy online presence with banner ads on GlassBYTES and to support your business, email firstname.lastname@example.org USGNN daily e-newsletters and their respective Websites. Each and request a “powered by GlasWeld” logo to use on your year GlasWeld attends industry trade shows, such as GlassBuild Website along with a Web address to link it to. If you are a and NACE, with a professional display to visually showcase GlasWeld Certified Windshield Repair Technician, be sure to our products and demonstrate the equipment. We have been check online at www.glasweld.com/techs to review your the platinum sponsor of the Walt Gorman Windshield Repair listing information and email us to request our “GlasWeld Olympics for the five years that the event has existed in order to Certified Technician” logo to use in your marketing efforts. page 5 G l a s We l d Reflections GlasWeld Launches ect ! New Website! n Conh Us wit Blog! Online Store! GlasWeld’s website has been completely overhauled and features new content, easier navigation, blog articles, press releases, links to our social media and YouTube channels, and our new online store. We are especially excited about the find a tech page. There you will find GlasWeld Certified Windshield Repair Technicians sorted by state and then by city with each business’ contact information. We have optimized this page to be found by general consumers searching for windshield repair and have made it easy for them to contact you with active email and web address links as well as the phone number. We have also launched our new Online store. You will now be able to easily order our products online at any time of day or night at just the click of a button. It works pretty well on mobile devices too. We hope that you will find this an easy way to order the products you need when you need them. The new website has links to all our social media channels including Facebook, Twitter, LinkedIn, and YouTube. These link icons are located in the top right corner of our website. We hope you will connect and share with us on your favorite Social Media site. A new Blog has been launched as well. Here you will find articles designed to help you build your business with marketing ideas, staying motivated and current in the field of glass repair, tips and techniques to improve your skills, what GlasWeld is working on behind the scenes, and featured articles about our customers and their success stories. We hope that you will subscribe to our Rss feed for the latest updates. Just go to www.glasweld.com and click on the orange RSS button in the top right hand corner of the page. Tech Check out the new www.glasweld.com and let us Find a know what you think! page 6 GlasWeld Re f l e c t i o n s GlasWeld adds to sales team and creates a customer-focused service model. At GlasWeld, we are constantly striving to provide the utmost Brad Plumb, in customer service, quality products and technical support. Business Development Manager With that in mind, we know you and your business will benefit Focus: by the new additions of Sam Gammond and Seth Schuepbach Outside Sales - Commercial Development/ to our sales team. Even though each member of the team is Facilities Management Market well-versed in all areas of our business, our products and our Extension: 110; email@example.com customers, each one is assigned a market focus enabling them to provide the best service and support possible. We know you Brad’s experience in the building industry runs deep as the will enjoy working with and getting to know them. Please do owner of his own construction company and as a project not hesitate to let us know how we can serve you better. manager at one of the nation’s largest home builders. He understands the business, budgets and deadlines developers are up against and works to create a solution tailored to each individual project or building. With almost two decades worth Sam Gammond, of experience in major project management, he has a wealth of Business Development Manager expertise on the design and construction side. Brad has worked Focus: extensively with architects and commercial builders up and Outside Sales - Window and Door Market down the West Coast, and is very experienced at conducting Extension: 123; firstname.lastname@example.org large training sessions and working hands-on with large-scale projects. He enjoys providing solutions to our commercial Sam comes to GlasWeld with years of experience in the building customers and demonstrating the financial and environmental products and window and door industry. He spent several years benefits of glass repair. in sales for a building supply company focusing on millwork window and door products. He also worked as a Group Ruth Sayers, Manager with Jeld-Wen overseeing production of specialty Account Manager high-end products. Sam will focus primarily on supporting door Focus: and window manufacturers in the United States and Canada. Inside Sales - International and Domestic He looks forward to working directly with manufacturers to Customer Service streamline their workflow procedures to ensure quality and Extension: 112; email@example.com reclaim damaged materials. He is a graduate of Eastern Oregon University with a degree in Literature. Ruth has been with GlasWeld for over a decade. Anyone that has spoken with her on the phone knows she exemplifies Seth Schuepbach, professionalism and customer service. She has a tremendous Business Development Manager knowledge of our products and the glass repair industry as a Focus: whole. She delivers quick, accurate service to our customers Outside Sales - Automotive, Fleet and on a daily basis with a smile and personal attention that can’t Transportation Market be beat. Extension: 127; firstname.lastname@example.org Dan Sayers, Seth brings a broad range of technical experience to GlasWeld. Account Manager He is a Navy veteran with stints in the Western Pacific as a Focus: fire controlman specializing in shipboard warfare electronics. Inside Sales - International and Domestic He is a graduate of Oregon State University in Business Customer Service Administration and is currently working on his MBA specializing Extension: 109; email@example.com in Business Development. Seth has worked in diagnostics and manufacturing engineering for Planar, owned his own flooring Dan has been with GlasWeld since 2008 and brings a wealth and commercial restoration business, and has spent time as a of experience in sales and customer service to our team. He is production manager on the glaze line with Jeld-Wen. He sees always willing to go that extra mile to help our customers in tremendous opportunity with GlasWeld and looks forward to identifying their needs and providing a solution to them quickly. developing close working relationships with our automotive He is a seasoned professional and makes doing business with market customers. GlasWeld a seamless and pleasurable experience. page 7 G l a s We l d Reflections Connect with GlasWeld and Win! In August, we gave away a Road In October at the NACE – International trip Grill and a $200 Glasweld Autobody Congress & Expo, we met gift certificate to Bruce walker Brandon smith of Clear & Safe of Guardian Glass in Webster, Headlight Restoration in Mapleton, Massachusetts for all his fall Utah who won our drawing for the tailgating needs! new ecoVac mini windshield Repair kit and Online training. Congratulations to Russell Bohan, president of Potomac Glass in Stafford, VA. He visited us in September at our booth at GlassBuild in Las Vegas and won our brand new Gforce2 scratch Removal kit and Online training. Congratulations to each of these lucky customers and thank you for your business! videos on youtube. check out our latest on linkedin. Join our network follow us on twitter. friend us on facebook! Bend, Oregon 97701 20578 Empire Blvd.
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