; CAR HIRE
Documents
Resources
Learning Center
Upload
Plans & pricing Sign in
Sign Out
Your Federal Quarterly Tax Payments are due April 15th Get Help Now >>

CAR HIRE

VIEWS: 42 PAGES: 6

  • pg 1
									                                                                                                          CAR HIRE
                           GENERAL TERMS AND CONDITIONS
Please read these Terms and Conditions in full before you hire a vehicle with Atlaschoice - these terms apply to any
booking that you make with Atlaschoice either through our web site or via the call-centre. Both Supplier Terms and
Conditions and our Terms and Conditions contain some exclusions and limitations of liability. REMEMBER, IT IS YOUR
RESPONSIBILTY TO READ AND UNDERSTAND THESE TERMS AND CONDITIONS - IF IN DOUBT YOU SHOULD
CONTACT ATLAS.

General Information

All Atlaschoice rental rates include:

     •    Unlimited mileage (except where specifically stated).
     •    Collision damage waiver liability (CDW).
     •    Mandatory insurances.
     •    Theft waiver.
     •    Airport surcharges, with the exception of Israel.
     •    Bail bonds (where needed).
     •    All local taxes except Australia where taxes are paid locally by law.


Atlaschoice rental rates do not include:

     •    Personal accident insurance (PAI).
     •    Additional non-mandatory insurances.
     •    Insurance exclusions - see the relevant insurance sections.
     •    Fuel: a deposit is often payable for fuel and is usually refunded if the car is returned with a full tank. Fuel
          policies vary. Please check when you pick up your car.
     •    Garaging, tolls, congestion charges, parking and traffic fines.
     •    Additional drivers charges where applicable - please check online or with our reservations department at the
          time of booking. These charges are payable locally.
     •    Delivery and collection of your car can be arranged during normal working hours. There may be a charge for
          this.
     •    Out of hours charges.
     •    Optional extras.
     •    One-way rental charges where applicable.
     •    Young drivers charges where applicable.
     •    Licence fees in Barbados and Jersey.


Flight Information
For airport pick-ups, it is essential that Atlaschoice be given the correct flight number, departure airport and arrival time
before departure.
If this information is not available at the time of booking, please ensure that you inform us of it at least 7 days prior to your
departure. We can accept no responsibility for a failed rental due to the late/non provision of this information.

Currency of Fees and Charges
Items which are “paid locally” will be charged at time of pick-up in the local currency of your pick-up location. Cancellation
and Amendment Fees noted in this document are shown in GBP (£), EUR (€) and USD ($). If applicable, you will be
charged these fees in the currency in which you paid Atlaschoice. If you paid us in a currency not shown in this
document, the corresponding fee will be charged by using the GBP value and converted by the official exchange rate at
that time.

Drivers’ Age
If you or any named drivers are under 25 or over 65 years old please inform us at the time of booking. Age restrictions
may apply in certain destinations, and in some cases there may be a young drivers charge payable locally.

Period of Rental
The duration of your rental starts and finishes according to the pick-up and drop-off dates and times detailed on your
voucher, the price of which will be confirmed at time of booking and is calculated on the basis of 24-hour units. If you
wish to extend the rental period after collection of the car, or if you return the car later than stated on your
voucher, you will be charged locally at the local daily rate, which may be higher than our rates. No refunds are
payable on cars returned early.


   27/11/2009                                                                                                  Page 1 of 6
                                                                                                         CAR HIRE
Cancellation Administration Charge
Atlaschoice levy a charge for cancellation of any booking you are unable to honour prior to your collection date (see table
below).
No refunds will be given for rentals ended early, late collections, no shows or cancellations made after the rental
start date, even if Cancellation Fee Waiver is taken.
For vans and convertibles, no refunds will be given for rentals ended early, late collections, no shows or
cancellations made after three (3) days before the rental start date, even if Cancellation Fee Waiver is taken.
All cancellations must be made in writing. Please note that vouchers must also be returned and that cancellations will
take effect from the date received by Atlaschoice.
Vouchers must be returned as soon as possible and be received by us before the date on which they could be used
otherwise no refund of any pre-payment will be made.

Cancellation Charges

    Standard:                                                    Vans, Estate/Wagons and Convertibles:
     31 days or before start date             £15/€20/$30          31 days or before start date              £15/€20/$30
     07 or more days before start date        £25/€35/$45          07 or more days before start date         £25/€35/$45
     6-3 days before start date               50%                  6-3 days before start date                50%
     2-0 days before start date               75%                  2-0 days before start date                100%
     No Show                                  100%                 No Show                                   100%

Cancellation Fee Waiver
Upon payment of the Cancellation Fee Waiver price shown (if offered), Atlaschoice will waive your liability to pay any
cancellation charges if you are unable to honour your booking prior to the collection date. For Vans, Estate/Wagons and
Convertibles, cancellation fee waiver only effective if cancelled at least three (3) days prior to pick up date. If you wish to
purchase this contractual waiver charge, you must do so at the time of booking. Refunds under Cancellation Fee Waiver
will be made within 30 days after the collection date.


Atlas “Lowest Price Guarantee”

In the unlikely event that you find a cheaper like for like pre-paid rental price offered by any other independent UK car
rental operator which sells car rental, before or after booking (prior to departure), Atlaschoice will best endeavour to match
that price.

Rental location (on or off airport) can affect the price, so the price promise will not apply where your Atlaschoice price
including an on-airport pick-up is compared to a price with an off-airport pick-up.

Atlaschoice may need to verify the availability and conditions applicable to the lower rate to ensure that an accurate
comparison is being made.

The Atlas Lowest Price Guarantee does not apply to promotional offers, “sale” or prices not available to the general public
(such as staff-discounted, regular-customer rates, “respond to offer” etc).


14 Days Money Back Warranty
The 14 Days Money Back Warranty, where offered, applies only to vehicles booked in excess of 31 days of pick-up date.

Amendment Charges
Amendments to a booking will be subject to a £15/€20/$30 amendment fee, except in the case where an amendment is
within 48hours of the pick-up date, where a £25/€35/$45 fee will be levied. We levy these fees to help cover the costs we
receive when dealing with these requests.


Optional and Requested Extras
Child seats: these are mandatory in most countries and must be requested at the time of booking. Although instructions
will be provided you will be required to fit the child seat yourself. For older children, it is recommended that you take your
own booster seats. If requested and confirmed at least 7 days prior to departure these will be guaranteed.

Roof racks and ski racks: these are available in some locations and should be specially requested at the time of
booking. There is usually a charge for them which is payable locally. No guarantee can be made regarding their
availability.




   27/11/2009                                                                                                 Page 2 of 6
                                                                                                          CAR HIRE
One-Way Rentals / Delivery and Collection
Delivery is normally to a local office, with a driver collecting you from your accommodation to pick up the car. A charge for
delivery and collection payable locally may apply and will be advised at time booking if applicable. Collection is normally at
the airport or local office.

In some locations deliveries are available during normal working hours. You should ask us if you would like your car to be
delivered, and full address and delivery time must be given at the time of booking.

Delivery and collection must be booked by phone and do not qualify for the on-line internet discount.

“Out Of Hours” Charges
In most locations flights will be met and cars supplied outside of normal working hours. However, there may be an
additional charge for this service payable locally. This will be quoted when your flight timings are given to us. In the event
that a flight is delayed, causing the car pick-up to fall outside normal working hours, the additional charge will be made
locally, where the out of hours service is available.

Atlaschoice can accept no further responsibility where there is no out of hours facility available and it is therefore strongly
recommended that customers should take independent travel insurance.


Driving Licence
Drivers must produce a full British driving licence held for at least one year (or in some cases an international driving
licence). Drivers with a new style ‘photo’ licence must have all sections with them.
In certain locations and for some car types, drivers must have held a full licence for a minimum of 2 years.
It is the driver’s responsibility to ensure that he/she has the appropriate driving licence.
We must be informed of any endorsements on the driver’s licence, as we may not be able to take your booking.
No refunds will be given for rentals rejected due to non-production of a driving licence or non-disclosed endorsements.
Faxed or photocopied licences are not acceptable.

Rental Documents
The rental voucher must be presented when picking up your rental car. Atlaschoice cannot be held responsible for rentals
rejected if a voucher is not presented.

You should retain your rental documents and related receipts for a minimum of 28 days after returning home.


Additional Drivers
Charges often apply for additional drivers and are payable locally on pick-up. Atlaschoice cannot be held responsible for
any increase in charges. Please check online or with our reservations department at the time of booking.


Deposits
Deposit amounts will vary by destination.
All customers will be required to leave a deposit to cover the collision damage waiver (CDW) excess, theft waiver excess
(where applicable) and fuel. To do so, a valid credit card in the name of the lead driver, must be produced upon collection
of the car, as a form of deposit (Cash deposits are rarely accepted).
Where a deposit for fuel is payable, it will usually be refunded if the car is returned with a full tank. If the tank is not
returned full, our local car rental partner will charge for fuel at its prevailing rate. They may also levy a refuelling charge.
Please check the fuel policy when you pick up your car.
Deposits against damage are required in some countries. A major credit card can be used for this purpose.
Customers having Excess Reimbursement Insurance will still need to leave a deposit as above, as this insurance is valid
for the customer’s reclamation of excess payments – you should read your particular policy’s Terms and Conditions.


Provision of Cars
Our local car rental partner can refuse to provide a car to any customer who is, in their opinion, unfit to drive or does not
meet eligibility requirements. In such circumstances your contract with us will terminate immediately, and we will have no
further liability to you, and no refund will be due.


Number of Passengers
Rental cars are insured for a maximum number of passengers. Atlaschoice cannot accept responsibility if the vehicle is
not large enough to fit all passengers and luggage on arrival if details were not supplied at the time of booking. In the
interest of safety this number must not be exceeded and if exceeded the insurance will be invalidated.


Driving Restrictions
Restrictions are applicable when crossing country and state borders. Please consult our reservations department at the
time of booking as to whether border crossing is permitted and what, if any, charges apply.


   27/11/2009                                                                                                  Page 3 of 6
                                                                                                         CAR HIRE
Collision Damage and Theft Waiver Exclusions and Excess Reimbursement Insurance
Cover Product

If you hire a car through Atlaschoice we waive, in most circumstances (see exclusions below) your liability to pay for any
damage caused to the vehicle during the period of hire, subject only to the payment by you of a charge, referred to as an
"excess" (unless you are advised that this is not applicable at the time of booking). Your liability for the damage will be
limited to the cost of the excess. We call this contractual waiver “Collision Damage Waiver” or “CDW”. CDW is subject to
certain exclusions which include, without limit, when damage is caused to windows/windscreens, wheels and tyres, the
underside or roof of the car or where the vehicle is driven off-road or on un-tarmacked roads, without due care and
attention, negligently or where the driver is under the influence of alcohol or other drugs. Your liability to pay for the
damage will therefore not be waived in these circumstances and you may be liable for the full cost.

If you would like us to waive your liability to pay the excess referred to above, then you can purchase our Excess
Reimbursement Insurance cover product (ERI). However, please be aware that even with this product you will still have to
compensate the car rental partner for damage which falls within one of the exclusions identified above. Please select this
cover when booking your car either online or via our call-centre. Please note, you will still be required to leave a deposit
on the pick-up of your vehicle. If you have booked ERI or are considering doing so, you should read your Insurance
Terms and Conditions for specifics.

Theft Waiver (also known as Theft Protection) provides coverage for theft or attempted theft, of the vehicle up to the full
value of the vehicle and any loss that our car rental partner may incur. You are responsible for the excess of each claim,
which you will be required to pay as part of the overall excess deposit (unless you are advised that this is not applicable at
the time of booking). Your loss will be limited provided the vehicle is used and its keys returned in accordance with the
Terms and Conditions of the rental agreement.


Tax
All taxes are included except those on any extras purchased locally. e.g. one-way drop-off fees, child seats and additional
drivers.
Atlaschoice reserves the right to levy any government increases in local taxes that may be introduced after the printing of
these Terms and Conditions.
Any additional charges payable on arrival are subject to local taxes at the prevailing rate in that country.


Car Type/Suitability
Atlaschoice are unable to guarantee a particular make, model or fuel type of car. The car shown on your voucher is for
guidance only and may be substituted for an alternative, similar or upgraded car (at no extra cost) at our option.

If it becomes impossible to provide your booked car due to breakdown or an accident, a similar or upgraded car will be
provided.

If you are dissatisfied in any way with the standard of your booked car, you must advise our local car rental partner
immediately and Atlaschoice in writing within 28 days of your return. Failure to do so may result in any claims not being
accepted or settled by Atlaschoice.


Mechanical Difficulties/Accidents
In the event of any mechanical difficulties or accidents involving your car, it is important that details are reported to our
local car rental partner within 24 hours.
In the event of an accident you must also complete an accident report form by the end of the rental period.
in the case of accidents, local police should also be notified and a signed police report obtained.
Full details of third parties should also be obtained.
Our local car rental partner must give authority to repair or replace a vehicle. Their name and contact details are shown on
your voucher and rental agreement.
You should retain copies of all rental documentation in the event an insurance company is involved.
Your insurance cover may be invalidated if this procedure is not followed correctly and this may prejudice any
claim for compensation.
A check-in form must be signed on return of the vehicle. Failure to do so may delay the investigation of disputes regarding
damage excess charges.


Complaints
Atlaschoice aims to resolve complaints within 28 days of receipt. In doing so a situation may arise where customers or
travel agents receive a refund, goodwill gesture and/or compensation payment of a duplicated nature, from both
Atlaschoice and our local car rental partner. In such an event Atlaschoice reserves the right to recover such duplicated
payments at any time within two calendar years of such an event. Some complaints may take longer than 28 days owing
to the nature of the issue and information provided. Atlaschoice can only consider complaints that reach them within 180
days of the final day of rental to which the rental voucher refers. Actions against Atlaschoice are restricted to the laws that
occur within the jurisdiction of the United Kingdom courts.


   27/11/2009                                                                                                Page 4 of 6
                                                                                                     CAR HIRE

Additional Conditions Applicable to USA and Canada

Third Party Liability Cover

All rentals in the USA and Canada include third party liability cover, which conforms to the statutory minimum required by
each state but can be as low as $5,000.

Extended Protection

     Our prices include excess liability cover, known as extended protection (EP). This offers third party liability cover
     above the minimum level of protection (see above) and increases your third party protection to $1,000,000 in respect
     of any claims made against you.

     EP also provides coverage up to $100,000 ($40,000 in Texas) to the renter and any family member related by blood,
     marriage or adoption, who, while occupying the rental car, sustained bodily injury or death caused by a negligent,
     uninsured/underinsured motorist.



Additional Conditions Applicable to Australia

Mileage

     All rentals in metropolitan areas of Australia include unlimited mileage, except minivans where rates include 200km
     p/day.
     In country areas, rates include 200 km p/ day.
     In remote areas, the rates include 100 kms p/day.
     Excess kilometres are charged at au $0.30 p/ km.



Deposits

     A security deposit of between au $275 and au $1100, depending on car type, is statutory upon collection of the
     vehicle. Any major credit card in the lead driver’s name is acceptable for this security deposit.




   27/11/2009                                                                                             Page 5 of 6
                                                                                                          CAR HIRE
General Conditions
All bookings by our customers are subject to our Terms and Conditions.

The customer acknowledges that in making a booking with Atlaschoice he/she does so only on the basis of the material
contained in our brochure, voucher, on our website or information provided on the phone by its employees.

Atlaschoice acts as a car rental broker and agent for various independent rental companies in the countries in which it
operates. Bookings made through Atlaschoice are subject to these Terms and Conditions. Please note that the rental of
the vehicle will be subject to the law of the country in which it is supplied to you and for this reason you will be required to
sign a rental contract with the rental company which supplies the vehicle. You should satisfy yourself that you understand
(and agree) to its Terms and Conditions, as you will be subject to, and must comply with these terms, and the local law.
Atlaschoice cannot accept liability for any charges incurred on documentation signed for and accepted locally.
Atlaschoice will not be held responsible for anyone driving under the influence of alcohol/drugs, causing willful
damage, off road driving or driving without due care and attention. The customer will accept responsibility in
respect of such claims. This list is not exclusive.
Cars and all offers are subject to availability. All information in these Terms and Conditions, including prices, is correct at
the time of publication (date as shown on page footer).

How a contract is formed with Atlaschoice

     The way in which a contract is formed, for the purchase of car rental, is the same whether you book over the phone
     or via our website. However you choose to book, it is important to understand how and when a contract is formed.

     The technical steps required for a contract to be formed are as follows:
     - When we quote prices over the telephone or place products on our website we are inviting you to make an offer for
     their purchase. You do not make this offer until you do so verbally or by pressing "Book Now".
     - You have made Atlaschoice an offer to purchase the products once you have either pressed "Book Now" or done
     so verbally. Atlaschoice will then accept this offer when it has both received full payment and has sent you your
     confirmation voucher. Once done there is a binding contract between you and Atlaschoice for the product.

     Prior to making your booking and if you are at all unsure of anything or have a question that you would like to ask,
     you can always use our help pages to find the answer, or you contact one of our Customer Services representatives
     via the website - we will be happy to assist you.

Consequential Loss
Atlaschoice are responsible for losses you suffer as a result of Atlaschoice breaking this agreement if the losses are a
foreseeable consequence of Atlaschoice breaking the agreement. Losses are foreseeable where they could be
contemplated by the both you and Atlaschoice at the time our agreement is formed. Atlaschoice are not responsible for
indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and
Atlaschoice (such as loss of profits, loss of enjoyment or loss of opportunity).

Limitation of Liability
Atlaschoice’s total liability to you under any provision of this contract is, in any case, limited to the amount actually paid by
you to Atlaschoice for the rental.

Force Majeure
Atlaschoice shall not be liable itself or vicariously through its local car rental suppliers for either a failure to perform or
delay in performing any of its obligations under or pursuant to this booking, voucher, reservation, rental or Terms and
Conditions, if and in so far as performance is delayed, hindered or prevented by force majeure, which expression shall
mean any event beyond the reasonable control of the party in question. In the event that the force majeure persists for
more than 14 consecutive days, Atlaschoice may terminate and withdraw this booking, reservation or rental by giving 14
days notice to the client’s original billing address.


We Strongly Recommend….
Prior to signing our local car rental partner's rental agreement, you ensure that the details on this agreement
match those details on your Atlaschoice car rental voucher. Any additional purchases accepted to your credit
card after the rental agreement has been signed will be your own financial responsibility.
If in doubt, please contact Atlaschoice
Atlaschoice
37 King’s Exchange,
Tileyard Road,
London. N7 9AH.

Click to view our Privacy Policy
Supplier Terms and Conditions
It is vital to ensure you have read and understood the Supplier’s Terms and Conditions (or Location Specific
Information).


   27/11/2009                                                                                                  Page 6 of 6

								
To top