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					Production developments


Prepared by:
John Harrison, Production & Distribution Director

February 2008
Production developments


         •   Background
         •   Workflow
         •   Outsourcing
         •   Impact
Production developments


               Background
Production developments: background


     Key areas of focus
     • Quality
     • Speed
     • Timeliness
     • Cost
     • Service
Production developments: background


     Aims
     • Quality
     • Efficiency
     • Outsourcing
        • Supply chain philosophy
        • Buying strategy
     • Streamlined Workflow
Production developments: background




                                 John Harrison
                                  Production &
                              Distribution Director


    Genny Early                                                   Elizabeth Crellin
                                              Damian Bird
 Head of Purchasing                                                  Production
                                                Head of
   & Distribution                                                Systems Manager
                                           Production Services
     and team                                                         and team


                      Joanne Mason           Kathryn Fletcher    James Ruddock        Maxine Smith
  Elizabeth Gardner
                        Production             Production          Production          Production
 Production Manager
                       Team Leader            Team Leader         Team Leader         Team Leader
       and team
                        and team                and team            and team           and team
Production developments: background


 Department structure
   Team structure:

   Workload fluctuations are managed effectively
   • New staff are trained well
   • Expertise is shared
   • Developments can be universal
   • Central groups (systems, purchasing) provide key support

     A core team working on the Asia-Pacific titles ensures that
    services and developments are shared and applied across this list.
    Jim Ruddock heads up this group. This group works very closely with
    our colleagues in Editorial to ensure the best service for your
    titles.
Production developments



                Production workflow

                                                        Online


  Submission   Copyediting   Typesetting   Correcting            Sales

                                                         Print
Production developments: workflow


     Submission process
     • Language polishing services
       www.oxfordjournals.org/for_authors/language_services.html

     • Translation services
     • Submission systems – integration with workflow
        • Automatic feed of metadata into tracking system
        • Introduction email to authors
Production developments: workflow
Production tracking system
Production developments: workflow

  Copyediting
  •   Process and QA
       •   Pre-edit
       •   XML conversion and validation
       •   Copyedit
       •   Proofread
  •   Quality assurance
       •   Clear style sheets
       •   Offshore editing: consistency, skill, flexibility
       •   Process automation
       •   Performance management
           • Measurement and feedback
Production developments: workflow

Automated copyediting tool
Production developments: workflow


 Quality measures and feedback
  •   Errata and versioning measures and analysis
  •   Error monitoring and categorization
  •   Spot check proofreading
  •   In-house QA checks


  • Plus, constant review of approach
  • All feedback from editors helpful
  • Core of production’s job
Production developments: workflow

     Typesetting and proofing
     •   Use of templates for quality, consistency, and speed
     •   Using online proofing system
     •   Development of further functionality within online proofing
         system
     •   Corrections monitored and reported
     •   Corrections vetted, PDF compare function
     •   Online author tracking for authors and editors
Production developments: workflow
PDF compare tool
Production developments: workflow


     Online
     • Full-text HTML Advance Access
     • Aim for standard high-performance model:
        •   Instant online publication in full typeset form with auto-
            copyediting
        •   Option of extra service with manual copyediting depending on
            journal
Production developments: workflow


     Printing
     • EDI – system connectivity
     • Printing/distribution: Singapore, US, UK
     • Print technology: offer stochastic printing of images
     • Paper: price, environment, purchasing policy
     • Social accountability auditing
Production developments: workflow


     Sales opportunities
     • Custom publishing and POD opportunities
     • CDs: searchable, linked
     • Supplements: abstracts, proceedings, etc
     • Meeting programs
     • Online-only content
Production developments


         Managing outsourcing
Production: managing outsourcing


   Management processes
   •   Service level agreements
   •   Feedback:
        • Weekly feedback
        • Monthly performance reports
   •   Use of KPI reports in the supplier selection process
   •   Personal visits (on site and at OUP)
   •   Objective quality monitoring
Production: managing outsourcing

  KPI report
                                  On time delivery to online host

      100%
      90%
      80%
      70%                                                                   a
      60%                                                                   b
      50%                                                                   c
      40%                                                                   Integra
      30%                                                                   d
      20%
      10%
       0%
                                    ay
                       y




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Production developments


                Impact
Production developments: impact

       Author survey
                        How does the overall Oxford Journals experience compare to
                           the overall article with another publisher?
                  How doespublishing anOxford Journals experience compare to
                        publishing an article with another publisher?
                            Don't know/not
                              applicable (February 2007)
         Worse than other             8%                                       Better than other
           publishers                                                             publishers
               3%                                                                    57%




       Equal to other
        publishers
           32%
Production developments: impact


     Quality
     • More detailed ways of measuring quality
     • Copyediting can be further automated to increase
       reliability
     • Typesetter copyediting allows consistent, reliable
       service
Production developments: impact


     Speed/timeliness
     • Automation
     • Management of suppliers
     • Improved service level agreements
     • Analyse and resolve delays
     • Collaborate with editorial offices and societies
Production developments: impact

                                     Average received to publication time

           16

           14

           12

           10                                                                   2004
   Weeks




                                                                                2005
            8
                                                                                2006
            6                                                                   2007

            4

            2

            0




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Production developments: impact


                                   Mean supplier performance against speed

        50.00
        45.00
        40.00
        35.00                                                                                     SLA

        30.00
 Days




                                                                                                  Total time taken
        25.00
        20.00
                                                                                                  R2P
        15.00
        10.00
         5.00
         0.00



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                                                                                      De
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                                     % On Time
   Ja




                     10
                          20
                               30
                                      40
                                              50
                                                         60
                                                                 70
                                                                      80
                                                                           90
                                                                                100




                 0
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                                                                                      Timeliness




Se        st
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   O
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                                                                                                   Production developments: impact




       ob
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 No
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       m
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De           r
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            r
                                    2007
                                           2006
                                                  2005
                                                          2004
Production developments: impact

                                   Mean supplier performance against timeliness

        35.00                                                                                  60.0

        30.00                                                                                  50.0
                                                                                                          SLA
        25.00
                                                                                               40.0
        20.00                                                                                             Total time taken
 Days




                                                                                                      %
                                                                                               30.0
        15.00
                                                                                                          % Timeliness
                                                                                               20.0       (right y axis)
        10.00

         5.00                                                                                  10.0


         0.00                                                                                  0.0

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Production developments: impact


    Cost
    • Cost reduction via robust supplier selection
      process:
       • RFPs for typesetting, printing and
         distribution, 2 year cycle
       • Scored on financial, quality, speed and
         ethical criteria
       • Visits to suppliers
Production developments: impact


                                  Costs as percentage of sales

               30


               25


               20
  % of sales




               15


               10


               5


               0
                    2001   2002       2003       2004      2005   2006   2007
Production developments: impact


 Service
  • Production Editor provides key point of contact and support
  • Full backing of Jim, Damian, Genny and John
  • Our technological capabilities mean that working with Asia-Pacific
    titles is efficient
Production developments: the future


     Continued improvement
     •   Standardization not uniformity
     •   Article-based workflows
     •   Advance Access
     •   Partnership with editorial offices to improve efficiency
     •   Purely electronic workflows
     •   Timely supply of copy
     •   Online tracking for authors and editors
Production developments

				
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