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					   Visions for eGovernment:
     Anything is Possible!

Ken F. Fitzpatrick
General Manager, Global Marketing
Computer Associates International, Inc.
CA At-A-Glance

    Founded in 1976
    18,000 dedicated employees
    50+ worldwide development centers
    One of world’s largest ISVs
    99% of Fortune 500 use our solutions
    Successful ISO9002 Quality Initiative
    Numerous corporate and industry awards

                           The Software That Manages eBusiness ™
eBusiness Trends

    First Generation of eBusiness
      –   Entrepreneurial
      –   Websites
    Next Generation Of eBusiness
      –   Moving mainstream
      –   Connects all constituents
      –   New business models
      –   Business process integration
      –   Cross-enterprise interactions
      –   Customer-centric


                                     The Software That Manages eBusiness ™
Enterprise Trends




                    The Software That Manages eBusiness ™
WW Web Presence and eCommerce Exploding




                                            Source: IDC, 2000
                        The Software That Manages eBusiness ™
eCommerce Driving New eBusiness Models




In 2004, 7% of WW transactions will be on-line.*
                                             Source: IDC, Gartner*, 2000
                              The Software That Manages eBusiness ™
eBusiness Decisions Becoming Business Decisions




                                                Source: IDC, 2000
                            The Software That Manages eBusiness ™
eBusiness Trends Drive
eGovernment




                   The Software That Manages eBusiness ™
eGovernment IT Challenges

  Every  system is different
  Expertise is limited & expensive
  Budget constraints
  Citizen expectations –Tax filing
  Security/Privacy
  Regulations


                       The Software That Manages eBusiness ™
HIPAA ( the Health Insurance
Portability and Accountability Act)

    Administrative Simplification
     –   An estimated 26% of Health Care spending is for
         Administrative Overhead
     –   An estimated 11% of Health Care expenses are
         Fraudulent
     –   Reduce Overhead and Fraud
    Privacy and Security
     –   Protect Individually Identifiable Health Care Information
     –   Promote Patient Rights
     –   Protect and Secure Electronic Transactions


                                          The Software That Manages eBusiness ™
Electronic Signatures in Global and
National Commerce Act (E-SIGN)

  Emerging U.S. and State Electronic
   and Digital Signature legal
   framework
  Legislative activity in all 50 states




                        The Software That Manages eBusiness ™
eGovernment
   Focus
   Process
    Management

   Information
    Management




                                                                PORTAL & KNOWLEDGE

                                                                PREDICTIVE ANALYSIS
                                             TRANSFORMATION &




                                                                  & VISUALIZATION
                     MANAGEMENT




                                                                    MANAGEMENT
   Infrastructure

                                               INTEGRATION
                          “The Software
                      ENTERPRISE



                                   STORAGE
                      SECURITY

    Management             that Manages
                          eGovernment”


                                                                The Software That Manages eBusiness ™
eGovernment
Process Management
    Manages government processes within/across
     extended organizations
      –   Intelligence & predictive analysis
      –   Visualization & workflow
      –   Change management
      –   Monitoring
    End-to-end eGovernment integration
      –   G2C
      –   G2B
      –   G2G


                                      The Software That Manages eBusiness ™
eGovernment Process
Management Vision
 Citizens are impressed by the speed in which
  their government business is transacted.
 Budget excesses abound:
     –   processing costs decrease
     –   accuracy increases
     –   fraud detection increases
   Citizens feel safer as crime rate decreases.




                                     The Software That Manages eBusiness ™
Technology:
Predictive Analysis
   Advanced Artificial Intelligence technologies
    –   US patented Neugents technology
         • Software that can learn, predict, adapt, and optimize
         • Maximize opportunities through real-time predictions
         • Personalize service to increase citizen satisfaction
    –   Sophisticated rules and inference engines
   Enables intelligent eGovernment Applications
    –   Encapsulate known expert knowledge
    –   Learn new knowledge from data
    –   Realtime prediction, detection, recommendation



                                       The Software That Manages eBusiness ™
eGovernment
Information Management
 Manages vital government information,
  leveraging it for new/expanded services
 eGovernment transformation and integration
    –   Application development, life cycle management
    –   Total eGovernment integration of processes,
        applications, data
 Portal & knowledge management
 Personalization & CRM




                                   The Software That Manages eBusiness ™
eGovernment Information
Management Vision
 Citizens are more informed than ever before
  about the services available to them.
 Citizens feel connected to their elected
  officials.
 Public employees work more efficiently.




                              The Software That Manages eBusiness ™
Technology: Portals
    A web service that delivers
     information to people
      –   Any kind of information:
          • Services, policies, agency contact information,
            events
      –   To any kind of people:
          • Citizens, suppliers, employees
      –   Personalized to support their needs




                                       The Software That Manages eBusiness ™
Technology: Portals

                  Single place for all
                   information
                   –   Documents
                   –   Applications
                   –   eMail
                   –   Web sites
                   –   Reports

                  Personalized
                   –   What you need, when
                       you need it
                         The Software That Manages eBusiness ™
eGovernment
Infrastructure Management
   Manages core infrastructure of government
      –   Keeps eGovernment up, running, secure
      –   Ensures citizen, agency, supplier, employee
          connectivity
   Provides optimal scalability, availability, reliability
    and performance by managing:
      –   Security
      –   Networks
      –   Systems
      –   Storage
      –   Databases & applications


                                      The Software That Manages eBusiness ™
eGovernment Infrastructure
Management Vision
 Citizens confidently utilize eGovernment
  services knowing that their privacy has been
  safeguarded.
 Increased reliance on eGovernments is justified,
  given that precautions have been taken to
  protect systems and data from outside threats.




                                The Software That Manages eBusiness ™
Technology: Security
                   eBusiness Defense
                      –  protect against the threats
                         associated with the Internet
                         and networked computing.
                   eBusiness Access
                      –  grant secure access to
                         corporate applications,
                         establish trust and ensure
                         privacy of eBusiness
                         operations.
                   eBusiness Security Management
                      –  minimize operating costs of
                         eBusiness operations while
                         consistently enforcing
                         corporate security policies.




                        The Software That Manages eBusiness ™
Security
Numbers          What’s this
                  Number ?

                      90
              Seconds until the first
               intrusion attempt
               after you log on to AOL


                        The Software That Manages eBusiness ™
Security
Numbers          What’s this
                  Number ?

                         0
              Word, Excel and
               Powerpoint files
               on my machine after
               I opened the email from
               Suzy in marketing
                        The Software That Manages eBusiness ™
Security
Numbers          What’s this
                  Number ?

                    112
              Intrusion attempts on
               www.cai.com
               last month


                        The Software That Manages eBusiness ™
Security
Numbers            What’s this
                    Number ?


            1,500
   Percentage increase in new viruses
   reported in the 2 days around New Years
   when compared with the 2 weeks
   immediately preceding Y2K
                         The Software That Manages eBusiness ™
Security
Numbers                           What’s this
                                   Number ?


                  8,268*
  Number of reported Cyber Vandalism
  incidents in 1999
  *Computer Emergency Response Team (CERT)



                                             The Software That Manages eBusiness ™
Security
Numbers            What’s this
                    Number ?


            2,000
    Number of sites on the Internet that
    provide hacking tools for free
    download


                          The Software That Manages eBusiness ™
Security
Numbers           What’s this
                   Number ?


                   4
   Number of seconds it takes to invade
   your system ....


                        The Software That Manages eBusiness ™
Security
Numbers                   What’s this
                           Number ?



                     49%
         Number of .com executives
          who believe their security is
          sufficient        The Software That Manages eBusiness ™
Security
Numbers              What’s this
                      Number ?



                   70 %
         The percentage of intrusions
          that come from within the
          enterprise
                             The Software That Manages eBusiness ™
Security
Numbers             What’s this
                     Number ?



                  85 %
         The percentage of intrusions
          that remain undetected

                          The Software That Manages eBusiness ™
Security
Numbers               What’s this
                       Number ?


 $ 3,000,000
         Highest cost of reported single
          “Insider Incident” in 1999

                             The Software That Manages eBusiness ™
Security
Numbers              What’s this
                      Number ?



                   70 %
         The percentage of a security
          professional’s time spent on
          user administration
                             The Software That Manages eBusiness ™
eGovernment Security
Challenges - Access
                           Internet
                                              Suppliers
                           Branch
                           Office
        LAN                           WAN

                                                     Customers
      Intranet                  Telecommuters

   Viruses
                                            Authentication
   Denial of Service Attacks
                                            Authorization
   Hackers
                                            Non-repudiation
   Malicious Code
                                            Privacy

                                      The Software That Manages eBusiness ™
 eGovernment Security
 Challenges - Defend
                                          Intrusion
                                          Detection
                  Antivirus




      Content
     Inspection

Firewall


           VPN
                              The Software That Manages eBusiness ™
Realizing the Vision - CA’s
Contribution
    Computer System Security and Privacy Board
    Information Tech. Assoc. of America (ITAA)
    Information Technology - Information Sharing
     and Analysis Center (IT-ISAC)
    International Security Trust and Privacy
     Alliance (ISTPA)
    Partnership for Critical Infrastructure Security
    National Infrastructure Protection Center
     located at the FBI
    John Jay College and CA– Joint collaboration

                                  The Software That Manages eBusiness ™
CA’s Technology Focus

   •   eBusiness Security Solutions
   •   eBusiness Storage Solutions
   •   Enterprise Management Solutions
   •   eBusiness Transformation and Integration
   •   Portal and Knowledge Management
   •   Predictive Analysis and Visualization




                             The Software That Manages eBusiness ™
Anything is Possible!




                        The Software That Manages eBusiness ™

				
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