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					Managing sustainably at World of TUI
Group Environmental Reporting 2003/2004
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The ISO 14001 certified Robinson Club Select Maris at Marmaris, in Turkey, lies within the
nature reserve of the Datça peninsula. Because of its in-depth competence and commitment
to nature conservation and environmental sustainable protection, Turkish investors selected
TUI Hotels & Resorts and Robinson GmbH to take over the unused derelict building and
convert it to tourism use in harmony with nature conservation.
Executive Statement
Transparency and environmental responsibility

                                          Executive Statement

                                          2003 again saw the Group Corporate Environ-
                                          mental Management provide continuous support
                                          through operative and strategic measures to push
                                          Group development in the Corporate Centre
                                          and promote the environmental activities of TUI
                                          Group companies. The systematic environmental
                                          monitoring of each TUI company in line with
                                          reporting standards, criteria and performance
“With our Group Environmental Reporting
                                          indicators was further optimised alongside
2003/2004, we wish to increase the
internal and external diversity and       strengthening the network of responsible staff
transparency of our business activities   acting as environmental co-ordinators.
and highlight our corporate environ-
                                              Our 2003/2004 report is therefore expressly
mental responsibility.”
                                          and primarily aimed at those staff in TUI and TUI
Dr Peter Engelen                          companies responsible for monitoring and up-
Member of the Executive Board of TUI AG
                                          holding environmental activities with the aim of
                                          further strengthening our shared environmental
                                          performance, all in pursuit of our goal of con-
                                          tinuous improvement. This also highlights our
                                          committed approach to our environmental
                                          responsibility, and the harmonisation of en-
                                          vironmental compatibility, corporate growth
                                          and business profitability.

                                          Dr Peter Engelen
                                          Member of the Executive Board of TUI AG

    Statement – Transparency and corporate
    environmental responsibility
       Statement by the Executive Board                                              3
       Statement by the Corporate Environmental Management Director                  5

    Corporate responsibility: environmental sustainability
       TUI AG’s voluntary self-commitment as a member of econsense –                 7
       Forum for Sustainable Development of German Industry
       TUI’s sustainability declaration as a member of                               8
       the Tour Operators’ Initiative for Sustainable Tourism Development
       Corporate environmental policy – Commitment to environmental sustainability   9
       in all business activities
       Corporate environmental management system – Environmental organisation,       12
       environmental goals and environmental programme
       Corporate environmental monitoring – Internal environmental reporting,        14
       environmental performance indicators and reporting limits
       Corporate environmental communications – External reporting and dialogue      15
       with the financial community

    Main focus of environmental activities in 2003
       Certified environmental management systems                                    19
       Benchmarking – Model projects for the Group-wide use                          22
       of environmental data
       Resource conservation, renewable energies and climate protection              24
       Strategic partnerships, co-operation and stakeholder dialogue                 30
       Nature and species conservation: TUI’s biodiversity strategy                  32
        _ Conservation through controlled use
        _ Marine conservation
        _ 50 Examples of nature protection co-operation in practice
       World of TUI tour operator brochures: Environmental quality standards         39
       Consumer protection: information and quality assurance                        40
       Raising customer awareness – Development of products for                      43
       sustainable consumption
       Raising the awareness of staff                                                45

    Environmental targets 2004 – 2006
    TUI AG and Group companies                                                       47

    Summary                                                                          57

    Outlook                                                                          61

    Index of all Group companies named in the report                                 62

    Let’s keep in touch:                                     66
    Multi-Stakeholder-dialogue via Internet

    Imprint                                                                          67

4   World of TUI Group Environmental Reporting 2003/2004
          Continuous development of environmental
          reporting – flexible and dialogue-oriented

                    Statement by the Director of Group Corporate
                    Environmental Management

                    The nature and scope of environmental communications
                    can only be understood as a continuous process of de-
                    velopment when considered in the light of the dynamic
                    and intensive global multi-stakeholder dialogue on the
                    “what” and “how” of sustainable development in general,                                      Dr Wolf Michael Iwand,
                    and environmental sustainability in particular – not to                                      Director of TUI AG Group
                    mention the almost explosive change in requirements                                          Corporate Environmental
                    for corporate transparency and corporate accountability.                                     Management
                          In March 1996, TUI presented the first (written) TUI
                    Environmental Report to the then German Minister of
                    the Environment Dr Angela Merkel and the President
                    of the German Federal Environmental Agency UBA at             and specific information provided for online distribution
                    ITB Berlin – the largest international tourism fair in the    (e.g. “Protecting and devel-
                    world. In the years preceding this event, TUI had already     oping sustainability”). We can also achieve our goals
                    presented detailed accounts of its environmental targets      much more efficiently online (internet and intranet)
                    and their implementation and results, in a broad public       as an interface for all TUI staff worldwide.
 First Environ-     specialist forum at ITB Berlin which attracted up to 1000           This development is reflected throughout in the
mental Report by    participants under the heading “TUI put to test!”.            Group Environmental Reporting 2003/2004 which is
TUI Environmental   To highlight this important aspect of corporate policy,       based on the annual environmental reporting of TUI AG
Management for      environmental reporting has been an integral part of          Group companies. In doing so we are just as fully aware
the 1994/1995       the annual report since 1995. Environmental reporting         of the many challenges of this medium such as accessi-
financial year      therefore goes back over nine years and is available for      bility, user guidance and hyper-mediability, as the other
                    reference on our website in the “Corporate environ-           strategic, technical, organisational and human resource
                    mental management system – environmental re-                  aspects. And last but not least, the benefits and succes-
                    porting” section.                                             ses of internet-based environmental reporting ultimately
                          We have actively monitored the debate surrounding       depend on acceptance by the target groups. One of the
                    and the requirements for environmental reporting for          most difficult variables at the present is precise tuning
                    many years, both from the point of view of shareholder        to each target group and individualised reporting com-
                    and stakeholder value (e.g. banks, financial analysts and     ponents. For our environmental reporting to achieve the
                    rating agencies) and in close co-operation with interna-      quality and credibility we desire, at the same time as
                    tional experts and leading German companies. In an            directly controlling improvements in management and
                    interview with the trade magazine “Unternehmen und            product quality, risk management and staff motivation,
                    Umwelt” (Companies and Environment) for environ-              and ultimately also improving our competitive edge,
                    mentally-oriented corporate policy – published by future      we need to continuously further develop the process
                    e. V. – we emphasised our opinion at the end of 2003          of environmental reporting in a flexible and dialogue-
                    that internet-based environmental communication is            oriented way.
                    miles ahead of the print media in terms of up-to-date-
                    ness, accessibility, transparency, dialogue capability and    Let’s keep in touch!
                    reduction in distribution losses. For us, the internet is
                    the “motor” of environmental communications – the
                    number one medium.
                          In this way we are also structurally in line with the
                    massive expansion of the Group’s online presence, and         Dr Wolf Michael Iwand
                    are deliberately positioning environmental communica-         Director of TUI AG Group Corporate
                    tions closer to TUI’s other communications structures         Environmental Management

                                                                        World of TUI Group Environmental Reporting 2003/2004      5
Corporate responsibility: environmental
sustainability Voluntary commitment of TUI
AG as a member of econsense 7 Sustainability
declaration of TUI as a member of the Tour
Operators’ Initiative 8 Corporate environmental
policy 9 Corporate environmental management
system 12 Corporate environmental monitoring
14 Corporate environmental communications 15

6   World of TUI Group Environmental Reporting 2003/2004
          Voluntary commitment of TUI AG as a member of
          econsense – Forum for Sustainable Development
          of German Industry

                   We commit ourselves to treat our resources in conformity
                   with the sustained-yield principle and orient our actions
                   on recognised national and international guidelines and

                   We are prepared to apply our competences in the interest
                   of sustainable management.

                   By working out concrete and innovative solution strategies,
                   we want to co-design the political decision-making process
                   with regards to questions of sustainable development
                   actively and in good time.

                   Transparency and open dialogue are part of our compre-
                   hension of sustainable development. That is why we are
                   nationally and internationally present as qualified and
                   engaged contact persons for politics, the sciences, lobbies
                   and the economy.

                   We support the economy’s initiative and innovative power
                   for a sustainable development. We want to expand our
                   competences in the area of sustainable development and
                   assist and accompany private households and public
                   authorities as active partners on the way to increasing

                   Personal member of the econsense board of trustees: Dr Michael Frenzel
                   Member of the econsense steering committee: Dr Wolf Michael Iwand

                                                       World of TUI Group Environmental Reporting 2003/2004   7
             Sustainability declaration of TUI as a member of
             the Tour Operators’ Initiative for Sustainable
             Tourism Development

                        We are Tour Operators concerned about the impact of our tours and activities.
                        We recognize our responsibility to develop and operate in a manner that
                        makes a positive contribution to the natural, social and cultural environment.
                        We also recognize and accept our responsibility to operate in ways that reduce
                        environmental impacts, benefit host communities, safeguard the future live-
                        lihood of local people, and ensure the protection of destinations for future
                        generations. To fulfil this responsibility, we have joined together to work in            close partnership with the United Nations Environment Programme (UNEP),
                        the United Nations Educational, Scientific and Cultural Organisation (UNES-
                        CO) and the World Tourism Organisation (WTO/OMT).

                        In doing so, we commit in this Initiative to:              protect the natural environment and cultural heritage;
                            co-operate with local communities and people, ensure they benefit from
                            the visits of our customers and encourage our customers to respect the
                            local way of life;       conserve plants and animals, protected areas and landscapes;
                            respect the integrity of local cultures and their social institutions;
                            comply with local, national and international laws and regulations;
                            oppose and actively discourage illegal, abusive or exploitative forms
                            of tourism;
                            work closely with business partners, local authorities, regional and national
                            governments and other organisations to achieve sustainable development
                            of tourism;
                            provide information on our activities to develop and encourage the
                            sustainable development and management of tourism;
                            communicate our progress in implementing this commitment.

                        We also acknowledge that we cannot achieve our goal of sustainable tourism
                        development without the help of all stakeholders, including our customers,
                        and we hope that, together, we can create a better tourism experience for all.

                        Representative of the World of TUI companies in the Tour Operators’ Initiative
                        for Sustainable Development: Dr Wolf Michael Iwand

             8          World of TUI Group Environmental Reporting 2003/2004
           Corporate environmental policy –
           Commitment to environmental sustainability
           in all business activities

Eugenio Yunis, Chief    In a period of progressive globalisa-     Therefore, as a founding member of        Tourism Development (TOI) in March
of Sustainable Deve-    tion, the interaction of economic,        econsense – Forum for Sustainable         2000 together with other tour opera-
lopment of Tourism,     environmental and social goals is         Development of German Industry,           tors and with the support of UNEP,
World Tourism Orga-     vital for the corporate success of        TUI AG has adopted the mission            UNESCO and WTO. All members of
nization (WTO), and     globally active companies.                statement of this initiative to guide     this global initiative have committed
Michael Iwand, TUI                                                its own sustainability agenda (state-     themselves to the sustainable, envi-
AG Group Corporate                                                ment on p. 5). In this way, the asso-     ronmental, economic and social
Environmental Man-                                                ciated corporate guidelines and prin-     development of tourism (statement
agement Director,                                                 ciples of each subsidiary are integrat-   on p. 6). In 2003, the separate mem-
are both fully com-                                               ed within an overarching Group-wide       berships of Thomson Travel Group,
mitted to the joint                                               framework.                                TUI Group, and Hapag-Lloyd Cruises
TOI Sustainability                                                     To strengthen and promote the        in the Tour Operators’ Initiative were
Declaration.                                                      principles of sustainable tourism         bundled within a joint representation
                                                                  development, TUI launched the Tour        by TUI AG.
                                                                  Operators’ Initiative for Sustainable

                                                                                           Robinson environmental and
                                                                                          responsible business principles
                        In addition, the larger companies
                        within TUI AG have also formulated
                        their own environmental and sustain-
                        ability principles.

                        A few examples:

                        TUI Deutschland
The environmental       “We are committed to protecting
principles are an       the environment.
integral part of the    Making sure that nature stays intact
ISO 14001 certifi-      and protecting the environment is
cation recently         very important for us. It safeguards
acquired by TUI         our natural resources and the future
Deutschland. More       of our company. All of our business
information is avail-   areas bear environmental responsibil-
able at        ity. Every member of staff has a role      to play, to make their ideas heard,
umwelt .                because environmental protection
                        starts with each and everyone of us.
                        The environmental compatibility of
                        our products is an integral part of our
                        quality standards.
                        We have a good reputation at home
                        and abroad for protecting nature and
                        the environment. Upholding the cred-
                        ibility of our environmental orienta-
                        tion is a permanent obligation.”

                                                                            World of TUI Group Environmental Reporting 2003/2004      9
           TUI UK sustainability declaration

                      TUI UK

The complete ver-     “TUI UK recognises that in conducting its business it has       ensure all aircraft and cruise ships continue to
sion of the TUI UK    a responsibility for the environment and the communi-           comply with statutory regulations in terms of noise,
sustainability        ties in which we operate. The very nature of our business       emissions to atmosphere, fuel efficiency and waste
declaration is used   means that we must ensure our activities have the least         minimise noise pollution by using latest technology
for internal and      possible negative impact on the environment, now and            aircraft and operating at maximum occupancy levels
external communi-     in the long term.                                               minimise unnecessary waste from in flight catering
cation. A synopsis        The Board believes that the most effective way of           and on board cruise ships and ensure all such waste
is available at the   implementing this sustainable tourism policy is to inte-        is disposed of according to legislation and best
TUI UK website:       grate its main points into all relevant mainstream busi-        industry practice .    ness activities.                                                reduce pollution both at home and abroad by
                          Accordingly, each operating business will, on a con-        ensuring company cars, cars hired by holidaymakers
                      tinuing basis, endeavour to comply with the main points         and other forms of ground transport use lead-free
                      of this policy and with the associated codes of best prac-      or alternative environmentally-acceptable fuel.
                                                                                   Protecting Holiday Destinations
                      Being a Responsible Business                                    understand and seek to comply with relevant
                         identify, quantify and monitor the major potential           environmental legislation and regulations. Seek to
                         environmental impacts of its activities                      influence current and future legislation, both at
                         develop and maintain appropriate emergency                   home and overseas
                         response plans for major incidents in order to               consider environmental and social factors when
                         minimise their environmental impact                          planning and operating excursion programmes to
                         conduct its operations in a way which maximises              help ensure minimal impact on the area visited
                         positive and minimises negative impact on the                respect and inform employees and guests about
                         environment and on local communities                         natural habitats and wildlife
                         consider environmental implications as part of               where appropriate, offer excursions which stimulate
www.thetravel-           any purchase decision or commercial decision-making          the local economy in a balanced, sustainable way and        provide information, training and support to                 without placing undue demands on local resources
                         all employees so that they are aware of their                encourage and recognise initiatives which support
                         environmental and ethical responsibilities within            conservation and education programmes benefiting
                         the framework of their normal operating procedures           the environment and local communities, particularly
                         implement energy and water management                        in the holiday destinations to which we operate
                         programmes in offices, premises and assets.                  inform guests of ways to save energy and fresh water
FTO - Federation         Minimise waste occurring and ensure it is recycled           and reduce/dispose of waste responsibly
of Tour Operators        or disposed of responsibly                                   communicate the company’s environmental policy            support the work of ECPAT in relevant destinations           to all business partners and work with them to
                         (End Sexual Exploitation, Child Prostitution and             encourage the implementation of best practice.
                         Trafficking and Child Pornography).
                                                                                   Responsibility for ensuring that each operating business
                      Being a Good Neighbour                                       complies with the Group’s policy on sustainable tourism
                         encourage and recognise initiatives which involve         is with the Director of each business.
                         working with local communities and which                      The contents of this policy apply not only to the cur-
                         demonstrate social responsibility, at home and            rent companies and activities that make up TUI UK but
                         overseas                                                  also to any future companies or activities that the Group
                         inform employees and holidaymakers about the              may acquire or engage in.”
                         customs and cultures of the countries they are
                         visiting and encourage them to respect the local
                         environment and host community

           10         World of TUI Group Environmental Reporting 2003/2004
            TUI Nordic sustainability declaration
            Hapag-Lloyd Container Line quality and
            environmental principles

                       TUI Nordic                                                   Hapag-Lloyd Container Line

The TUI Nordic         The travel and tourist industry is one of the world’s        Hapag-Lloyd's Quality and Environmental Principles
sustainability         fastest growing industries. It constitutes an important      1. The Management provides a model of quality and
declaration is         income source for many people and has a positive effect         ecological thinking and action to encourage staff to
published in the       on economic development. The industry can also consti-          emulate this.
internet at corpo-     tute a threat to the environment and to the local society.   2. The basis for our activities in the Quality and       TUI Nordic has a responsibility for the local environ-      Environmental Management is the adherence and
                       ments where we carry out our operations. We have to             commitment to all relevant legislation and regulation.
                       ensure that our activities have the least possible nega-     3. The Management uses clearly defined means for
The Hapag-Lloyd        tive effect on the environment, both from a short-term          monitoring the implementation and maintenance of
Container Line         and long-term perspective. We believe that cooperation          our quality and environmental target groups and
quality and envi-      is one of the most effective ways to achieve good and           targets, which are appropriate to the company’s
ronmental prin-        lasting results.                                                activities. They are documented, communicated to
ciples are also                                                                        all employees and regularly reviewed in respect of
available at           Being a responsible company                                     quality and environmental compatibility. .         Means that we identify the most important environ-           4. Customers are our partners. We claim to meet their
                       mental aspects and their effects and that we also               expectations with competence and reliability at any
                       formulate a plan for how we can reduce them. When               time. We achieve this by thinking and acting with
                       we choose goods and sub-contractors, the environ-               our attention directed towards the future. Where
                       mental factor is always taken into consideration. Training      requested, we counsel our clients with the objective
                       of our personnel and information to customers increases         of jointly increasing quality and minimising any
                       awareness. Monitoring systems for energy, water and             effects on the environment.
                       recycling shall be implemented at offices and hotels.        5. We are a quality enterprise. Excellently trained and
                                                                                       competent employees as well as the best equipment
                       Being a good neighbour                                          are the hallmarks of our efficiency.
                       Means that we encourage and support initiatives that         6. Our goal is to achieve the highest quality and to
                       promote cooperation with the local society and that             maintain a high standard of environmental protection
                       shows a social responsibility, both at home and abroad.         by continual improvement, for the benefit of our
                       We inform customers and our employees about local               customers, employees, and shareholders.
                       traditions in order to encourage respect for the environ-    7. An important quality objective is “zero mistakes”.
                       ment and our native hosts.                                      Avoiding mistakes takes precedence over correcting
                       Protecting the travel destination                            8. Avoidance of any possible pollution of the
                       Means that we support initiatives that promote preser-          environment and avoidance of accidents enjoy high
                       vation and education – particularly at destinations where       priority.
                       we carry out operations. We want to increase the respect     9. The standards, which we apply to ourselves also
                       for local societies and nature by informing customers           apply to our sub-contractors. It is not they, but
                       and personnel, by taking into consideration environ-            we who vouch for the services provided with the
                       mental and social factors when we plan and make excur-          company’s good name.
                       sions, and by communicating the company's policy for
                       sustainable tourism and also cooperating with them in
                       order to encourage good examples.

                                                                          World of TUI Group Environmental Reporting 2003/2004   11
Corporate environmental management system –
Environmental organisation, environmental
goals and environmental programme

     Within the context of a sustainable business policy, TUI       own independent environmental departments which
     AG gives a particularly high strategic priority to the inte-   co-ordinate their technical activities with the Corporate
     gration of environmental quality standards – and their         Centre. In the core tourism business in particular, the net-
     active implementation in all of the Group’s activities.        work links up actively involved TUI staff at all levels of the
     With the overall objective of continually improving its        tourism value chain. Environmental protection is expressly
     environmental performance, TUI AG Group Corporate              integrated in areas ranging from brochure production, tra-
     Environmental Management co-operates with the envi-            vel agencies, product development, outward and return
     ronmental officers in each Group company. It has also          travel, holiday hotels, World of TUI destination manage-
     been actively involved for many years in promoting in-         ment and in its own office procedures. In addition, TUI
     depth stakeholder dialogue through the TUI Environ-            Environmental Management has undertaken continuous
     mental Network (TEN!). TUI AG Group Corporate Envi-            monitoring of the environmental situation in tourism
     ronmental Management’s economic and environmental              destinations since 1990, and co-ordinated the environ-
     goals therefore go hand-in-hand to make an important           mental monitoring of contracted hotels (since 1992).
     contribution to the development of shareholder and                  The knowledge gained from this continuous global
     stakeholder value.                                             environmental monitoring of hotels and destinations is
          The main thrust of its work reflects the strategic        passed on to tourism managers and providers in local,
     and financial-market oriented positioning of the TUI AG        regional and national seminars, workshops and conferen-
     holding. TUI AG Group Corporate Environmental Man-             ces etc. The findings are also taken into consideration in
     agement is the co-ordination platform for environmental        the operative side of the business in activities such as bed
     protection activities within the Group, and therefore          buying. The results are also passed on to regional and
     plays a key role in TUI’s sustainable development. It ad-      national governments in the form of recommendations.
     vises and assists TUI’s strategically organised Corporate      All of this activity is part of TUI’s endeavours to jointly
     Centre and the environmental co-ordinators within the          find solutions with all of its network partners to reduce
     Group companies on the operating side of the business.         environmental impact and simultaneously enhance the
     The Group companies in the logistics division have their       quality of its tourism products.

     TUI Environmental Network (TEN!)

12   World of TUI Group Environmental Reporting 2003/2004
             Corporate environmental management system –
             Internal and external environmental
             organisation networking within the TUI Group

TUI AG Group Corpo-              Environmental sustainability – internal and external environmental organisation
rate Environmental               networking within TUI AG Corporate Centre and the Group companies
Executive Director:                TUI AG executive board/executive committee
Dr Peter Engelen
                                   Economics                                           Group Environment                                    Social aspects
Director                             Investor Relations                                  Group Corporate Environmental                        Corporate Communications
Dr Wolf Michael                      Corporate Finance                                   Management                                           International Relations
                                     Group Development                                   TUI Environmental Network (TEN!)                     Group Human Resources and
                                     TUI Hotels & Resorts                                Environmental co-ordinators                          Staff Development
Core team:
                                     TUI Airline Management                              of TUI Group companies                               Training
Mike Brauner                         Group Marketing                                     Destination Database/IT Development                  Workers’ representatives/Europaforum
Mila Dahle                           Group Legal Affairs                                                                                      Preussag Foundation
Thomas Himstedt                      Group Controlling
                                     Group Audit Services
Katja Hoer
                                     Central Procurement
Annkathrin Reiner
                                     Group Contracting
Kerstin Sobania
Ramona Thies
and                               Distribution Leisure                                                                                Destination
                                                                      Tour operators                     Airlines                                              Hotels & Resorts
Andreas Koch                        Business Travel                                                                                   Management
Inga Schnapauff
(TUI D Environmental                            Source markets                                  Stakeholders                                       Destinations

TUI Environmental Network (TEN!) of TUI Group companies along the value chain
      Distribution                                                                                                        Destination
                                         Tour Operators                                Airlines                                                           Hotels & Resorts
        Leisure                                                                                                           Management
TUI Interactive (D)           Jetair (B)                                  TUI Airline Management (D)                Aeolos Travel (CY)                 TUI Hotels & Resorts (D)
Matthias Gutsche              Freddy Dobbelaere                           Holger Stürtz                             Marios Ioannides                   Gisela Hippler
TUI Leisure Travel (D)        Gulet Touropa Touristik (A)                 Britannia Airways (GB)                    African Travel Concept (ZA)        Atlantica Hotels & Resorts (CY)
Tim Mithöfer                  Peter Christ                                Pat Gibson, Danielle Chapman              Patti Brockmann                    Neil Evans
TUI ReiseCenter Austria (A)   Nouvelles Frontières (F)                    Britannia Nordic (S)                      ARP Group (KE,TZ)                  Gran Resort Hotels (E)
Dr Josef Peterleithner        Samy Bailly                                 Eva Olivecrona                            Robert McDowell                    Neil Evans
                              Finnmatkat (FIN)                            Corsair (F)                               Danubius Travel (RO)               Grecotel (GR)
                              Peik Martin                                 Mourad Ait-Ouyahia                        Michael Tudor                      Maria Valerga
    Business Travel           TUI Austria (A)                             Hapag-Lloyd Flug (D)                      Mex-Atlántica Tours (MEX)          Grupotel (E)
                              Dr Josef Peterleithner                      Lars Witte                                Frank Woeller, Martin Borboa       Jaume Rosselló
                              TUI Deutschland (D)                         Hapag-Lloyd Express (D)                   Schwerin Plus Touristik (D)        Iberotel (D)
TQ3 Travel Solutions (D)
                              Jomique de Vries,                           (Herbert Euler)                           Ulrich Krüger                      Anne Hecking
Simone Scheiba
                              Andreas Koch, Inga Schnapauff               Thomsonfly (GB)                           Tantur Turizm Seyahatat (TR)       Dorfhotel (D)
                              TUI Nederland (NL)                          (Alex Hunter)                             Ahmet Varimli                      Anne Hecking
  Logistics, Industry,        Elise Allart, Jaap de Carpentier Wolf                                                 TUI Bulgaria (BG)                  Magic Life (A)
                              TUI Nordic (DK, FIN, N, S)                                                            Valentin Josifov                   Alex Künzli
 Corporate Real Estate
                              Lottie Knutson                                                                        TUI España (E)                     Nordotel (E)
Hapag-Lloyd Container Line    Fritidsresor (S)                                                                      Alejandro Hidalgo                  José Manuel Sebastián
Klaus Gorsler, Erika Sagert   Lottie Knutson                                                                        TUI Hellas (GR)                    Paladien Hotels (F)
Hapag-Lloyd Cruises           TUI Suisse Holding (CH)                                                               Marcos Damanakis                   Pascal Werner
Bärbel Krämer                 Roland Schmid                                                                         Tunisie Voyages (TN)               RIU Hotels (E)
Wolf                          TUI UK (GB)                                                                           Mohamed Ali Chograni               Dr Pep Rullán
Georg Strasser                Pauline Wilson                                                                        Ultramar Dominicana (DOM)          Robinson Club (D)
VTG Lehnkering                Wolters Reisen (D)                                                                    Pedro Tomasio                      Thomas Hagspiel
Dr Wolfgang Lohre             Marion Jäger                                                                          World of TUI Cars (E)
TUI Corporate Real Estate                                                                                           Daniel Meurer
Hans-Jürgen Kothe                                                                                                   TUI Service (CH)
                                                                                                                    Christiane Harling

                                                                                           World of TUI Group Environmental Reporting 2003/2004                     13
          Corporate environmental monitoring –
          Internal environmental reporting, environmental
          performance indicators and reporting limits

The number of       Systematic environmental monitoring. Group Environ-         Current framework for Group-wide reporting of
surveyed Group      mental reporting of TUI AG Group companies takes            environmental performance indicators.
companies has       place regularly at the end of each financial year on the    Systematic and standardised data gathering is difficult to
increased from      basis of standard Group-wide criteria. The results are      implement in a globally operating company, particularly
52 in 2002 to 65    published in various places including the TUI AG Annual     within our main tourism business. The main challenges
in 2003.            Report and in the internet at      are as follows:
Returns rose from   They also provide the material for this Group Environ-
52 % to 80 %. The   mental Reporting 2003/2004. In addition, all the sur-       Challenge 1: The many different business models of
aim is to achieve   veyed Group companies, and the TUI AG executive             TUI AG Group companies (logistics, shipping, retail, tour
100 % environ-      committee, receive detailed feedback on environmental       operators, airlines, hotels, destination management)
mental reporting    reporting quality and all the implemented measures.         require their own specific environmental performance
coverage by 2006.                                                               indicators which complicates their comparability.
                    Criteria for the 2003 environmental reporting
                    of TUI AG Group companies:                                  Challenge 2: Numerous small and very small premises
                    1. Environmental policy                                     are not actually owned by TUI AG but rented (e.g. travel
                    2. Environmental management                                 agencies of TUI Leisure Travel, offices of TUI Service and
                    3. Environmental risks: identification and description      agencies in the destinations). Reporting here is only pos-
                    4. Resource conservation, technical innovation; reduction   sible with the help of the renting company and often
                       of emissions and protection of the atmosphere            proves to be very difficult.
                    5. Biodiversity and preservation of species
                    6. Cooperation, community involvement, sponsoring           Challenge 3: Many premises (e.g. TUI hotel companies)
                    7. Membership of environmental protection and nature        are in Mediterranean countries and long-haul destina-
                       conservation organisations                               tions – in some cases, in the Third World. In these coun-
                    8. Environmental communication and dialogue                 tries it is common for the responsible local authorities
                    9. Environmental performance indicators                     and suppliers and disposal companies to make lump sum
                           Mileage of company cars/business travel              charges instead of keeping specific individualised records.
                           Paper consumption                                    It is naturally impossible in these cases to keep track of
                           Water consumption                                    precise volumes of waste.
                           Energy consumption, energy mix,
                           specific CO2 emissions                               Challenge 4: A range of services is provided by external
                           Amount of waste, waste disposal, waste recycling     contractors (e.g. catering, cleaning, disposal of waste
                           Financial expenditure on environmental               from TUI aircraft). Many of these companies have not
                           protection measures                                  previously been in a position to record the environmental
                           Operating expenditure, fixed asset investments       performance indicators now required by TUI AG. Transi-
                           for environmental protection measures.               tion periods are required here.

                    The criteria for the internal reporting of TUI Group com-   Challenge 5: Economic and workforce constraints – the
                    panies was further optimised in 2003. This was accompa-     current price war in all sectors forces TUI companies to
                    nied by an extension of the reach of internal reporting     work extremely efficiently in terms of time and cost. It is
                    and the analysis of environmental performance indica-       therefore a challenge to convince those responsible of
                    tors. Therefore various references including the GRI and    the need for the time-consuming recording of environ-
                    OECD guidelines, the requirements of financial markets      mental performance indicators.
                    (non-financial aspects) and sustainability experts within
                    the scientific community and consulting companies has
                    been considered. Standardised Group-wide reporting of
                    these environmental performance indicators is planned
                    for 2006.

          14        World of TUI Group Environmental Reporting 2003/2004
            Corporate environmental communications –
            External reporting and dialogue
            with the financial community

                         Optimised environmental communications. The                         Environmental dialogue with the financial community.
                         demands of sustainability ratings and the information               International rating agencies and sustainability analysts
                         required by independent index providers, research orga-             confirm that 2003 was another successful year in which
                         nisations and specialised investment funds were taken               TUI made a positive contribution to sustainability. Input
“To describe the full    into consideration in the further development of exter-             derived from dialogue with analysts and investors had
scope of the website     nal reporting. In this way, the completely reworked                 a significant impact on the company. In response to an
( website has included compre-                invitation from WestLB Panmure, TUI Investor Relations would          hensive up-to-date information on environmental activi-             and Environmental Management made a presentation on
fill a book. It proba-   ties throughout the Group since 11/2003. The website                sustainability management to specialised fund managers
bly represents the       acts as a strategic platform reflecting TUI AG environ-             and other institutional investors in London in February
most comprehensive       mental reporting and particularly the requirements of               2003 at the “SRI Tourism and Travel Conference”. TUI AG
set of information       international financial markets. The external environ-              has been registered at the independent internet platform
provided by a tour-      mental reporting within the annual report is documen-      since December 2003.
ism company on           ted in the internet.                                                This website was developed under the auspices of UNEP
this topic”.                                                                                 to improve transparency for sustainable investment in
future e.V.:
”Schöne Ferien                                                                                                      London. TUI AG was incorporated
im Internet”,                                                                                                       in the international ethics index
from: „Unterneh-                                                                                                    FTSE4Good (with effect from March
men und Umwelt“,                                                                                                    2004) following the six-monthly
4/2003, p. 19                                                                                                       review by EIRIS/imug in winter 2003.

                                                                                                                     Paris. TUI AG has been included
                                                                                                                     in the ASPI Eurozone sustain-
                                                                                                                     ability index of the French rating
                                                                                                                     agency Vigeo since 2001.

                         “Compared to the rest of the sector, TUI stands out because of      “Successfully implementing environmental management within
                         its leading environmental strategy which provides customers and     the complex heterogeneous universe of World of TUI, and report-
                         the general public with information on the environmental impact     ing on this activity on the basis of environmental performance
                         of tourism, and has strict goals aimed at minimising this effect    indicators, is a time consuming and challenging task. The will
                         on the environment. These high standards have not yet been          and the commitment to do so can be felt wherever one looks.”
                         matched by its social reporting, where there are still no system-
                         atic social management system or uniform social standards for                           Stefan Dahle, Head of CSR and
                         suppliers.”                                                                             Sustainability Management
                                               Ingeborg Schumacher-Hummel,                                       Imug Beratungsgesellschaft mbH
                                               Director Socially Responsible Investments
                                               UBS Global Asset Management

                                                                                  World of TUI Group Environmental Reporting 2003/2004        15
Corporate environmental communications -
Questions put by the financial community to TUI AG
Answers by TUI Environmental Management

     1. How important for your com-               Declaration of compliance by TUI          Sustainable consumption with the
     pany is the principle of sustainable      executive board and supervisory           associated demands and willingness
     development in the sense of Agen-         board on the regulations incorporat-      to pay for sustainable products/ser-
     da 21?                                    ed within the German Corporate            vices.
        Long-term planning projections for     Governance Code, including company
     a fair, open, partnership-based and       organisation, its socio-political prin-   4. What risks does your company
     responsible configuration and har-        ciples, and its internal and external     face with respect to social and
     monisation process for tourism de-        regulatory-control mechanisms.            environmental demands?
     velopment in the sense of economic           “Good and responsible manage-             Conflicts of interest with compet-
     yield, environmental compatibility        ment” is documented e.g. in the           ing economic sectors (agriculture
     and social cohesion                       executive board responsibility for risk   and forestry, fisheries, commodities
        Tangible integration in corporate      management and risk controlling, for      industry)
     processes by active membership of         environmental management, trans-             Over-regulation by laws and
     – “econsense-Forum for Sustain-           parency for shareholders and con-         legislation covering environmental
         able Development of German            sumers, and stakeholder dialogue.         aspects
         Industry”, BDI committee                 Step-wise continuous certification        Natural disasters, loss of image in
         “Environmental policy/sustain-        of premises and sites, e.g. TUI           holiday countries (safety, crime, …)
         ability development”                  Deutschland, Robinson Club, Hapag-           Restrictions in mobility
     – Agenda 21 process of the World          Lloyd Container Line                         Cultural conflicts (religion,
         Travel & Tourism Council (since          Environmental reporting of hotels,     fundamentalism, life styles)
         1993)                                 airlines, destinations, shareholdings.      Terrorism, political unrest.
     – Public Private Partnership with
         UNEP/UNESCO/WTO in TOI                3. Which future productivity impro-       5. Where are your company’s
     – As a participation process within       vements can your company benefit          strengths when it comes to
         tourism-centred local authorities     from as a result of pursuing              sustainably tackling social and
         (Local Agenda 21) via local           sustainable economics? Which              environmental challenges?
         authority networks abroad and         areas have the biggest potential?            Competence centres (for environ-
         at TUI headquarters                      Continuous improvement in the          mental problems)
        Cf. publication “Going beyond.         eco-efficiency of the consumption of         Environmental management at
     Development – sustainably!”. A jour-      natural resources (energy, water, soil,   every step of the value chain with
     ney from Rio to Johannesburg and          biodiversity).                            a continuous improvement process
     beyond” (2002)                               Replacement or partial substitu-       (environmental and quality manage-
        Cf. Annual Report 2003, chapter        tion of old economies by resource-        ment systems increasingly certified
     “Social responsibility for staff and      conserving tourism/service industry,      in accordance with ISO 9001 and/or
     society. Central Environmental            particularly in regions and developing    14001; 28 % of all TUI AG turnover
     Management. Partnerships and              countries with weak infrastructures.      generated by ISO 14001-certified
     co-operation.”                               Exploiting economies of scale          Group companies)
        Participation in EU Commission         throughout environmental manage-             Exemplary consumer information
     consultation process on the develop-      ment, and implementation of other         on environmental aspects, develop-
     ment of European Agenda 21/Sus-           sustainability indicators                 ment of environmental product
     tainability of European tourism.             Sustainable use for the invalorisa-    declaration schemes (EPDS)
                                               tion of countryside not benefiting           Worldwide TUI Environmental
     2. Does the Corporate Governance          from other forms of protection and        Network for monitoring holiday
     Code of your company make allo-           monitoring, particularly in developing    destinations, hotels and local co-
     wance for sustainable manage-             countries with high levels of biodiver-   operation (community projects)
     ment? How?                                sity                                         Environmental management as
                                                                                         part of TUI brand value.

16   World of TUI Group Environmental Reporting 2003/2004
Corporate environmental communications -
Questions put by the financial community to TUI AG
Answers by TUI Environmental Management

   6. Which of your company’s                Regular environmental reporting        mance Index ASPI Eurozone, co-
   weaknesses do you see as the            by Group companies and the desti-        operation with relevant rating agen-
   biggest challenges to pursuing          nations for early risk identification.   cies (imug, EIRIS, Scoris, SAM,
   sustainable economics? Which                                                     oekom research)
   concrete steps are you under-           8. Which tangible and temporal              Internal environmental reporting
   taking to counteract these short-       targets have you set yourself with       reflects GRI guidelines and OECD
   comings?                                respect to sustainable economics         guidelines for multinational compa-
      The dependence on the lack of        and what is the current status?          nies
   innovation and ability to invest of        Economic sustainability within           Issue management also from a
   governments in holiday countries        the framework of long-term value         CSR point of view.
   (at all steps of the value chain),      enhancement (shareholder value),
   adminisrations, public sector           controlling and yield management         10. Which specific frameworks
      Complexity of the sustainability        Environmental sustainability in the   should the government create to
   issue and the associated complexity     framework of annual targets for cen-     support corporate efforts aimed
   costs                                   tral Environmental Management            at sustainable development? How
      Remedies: “Learning organisation”       With respect to “internal environ-    do you rate the WSSD results?
   in Public Private Partnerships (bur-    mental management” decentralised         Which specific consequences arise
   den sharing); continuous improve-       company-specific targets concerning      here for your company?
   ment process                            office management, hotel companies          Further deregulation and cut-
      Complexity in the Group struc-       and transport                            backs in bureaucracy, particularly
   ture; striving to identify and bundle      Social sustainability: see “Social    to give a high priority to economic
   all measures.                           report” and the sponsorship pro-         sustainability
                                           gramme of the Preussag Foundation           Systems for political motivation,
   7. Which organisational measures           Status: measured qualitative and      and awarding of privileged status
   do you put in place to ensure that      quantitative continuous improve-         for sustainable business practices in
   the social and environmental            ment (particularly with respect to       tourism development to simplify
   demands of sustainable economics        products, e. g. TUI Hotels, TUI Air-     structural change and development
   are included in investment plan-        lines, TUI Destinations), clear im-      co-operation
   ning and investment decision            provements in 10-year comparison            Considerable reduction and avoid-
   making?                                 (1992 – 2002) measurable in lower        ance of environmental over-regula-
      Incorporation of the special envi-   number of complaints, improved           tion to remove location disadvan-
   ronmental know-how of Environ-          customer satisfaction and satis-         tages in an international competitive
   mental Management, networking           factory image scores.                    environment
   with Corporate Centre Legal Affairs                                                 Orientation to the 2002 “Johan-
   & HR and other departments              9. How important is the market           nesburg Plan of Implementation”
   (Finance, Contracting, Procurement)     for sustainability-oriented invest-      of the United Nations involving:
      Integration of specific environ-     ments? How important is it for           fighting poverty by tourism develop-
   mental indicators in the investment     your company to be included in           ment; energy supplies and rene-
   planning of TUI Hotels & Resorts        a sustainability fund or index?          wable energies; resource manage-
   and TUI Airlines (environmental            Continuous monitoring of growth,      ment (water and biodiversity); and
   consulting for hotel companies; fuel    volume and quality by Investor Rela-     corporate social responsibility.
   reduction by strict conversion of       tions
   aircraft, equipping Boeing fleet with      Orientation to criteria in the Dow
   winglets)                               Jones Sustainability Index (particu-
      Environmental aspects in legal       larly EURO STOXX), FTSE4Good
   compliance audits and judicial due      Index, Ethibel Sustainability Index
   diligence procedures                    ESI, Advanced Sustainable Perfor-

                                                      World of TUI Group Environmental Reporting 2003/2004   17
Main focus of environmental activities in 2003
Certified environmental management systems
19 Benchmarking 22 Resource conservation,
renewable energies and climate protection 24
Strategic partnerships, co-operation and stake-
holder dialogue 30 Nature and species conser-
vation: TUI’s biodiversity strategy 32 50 Exam-
ples of nature protection co-operation in prac-
tice 36 World of TUI tour operator brochures:
Environmental quality standards” 39 Consumer
protection 40 Raising customer awareness 43
Raising the awareness of staff 45

18   World of TUI Group Environmental Reporting 2003/2004
           Certified environmental management systems

                     TUI has set itself the task of effi-        dard because this is the globally                      ded. Robinson Club Ampflwang was
                     ciently achieving continuous improve-       valid, globally recognised and estab-                  awarded the “Austrian Environmental
                     ments in environmental performance.         lished standard – and therefore also                   Label for Tourism Facilities”. As the
                     This involves systematically optimi-        guarantees direct international com-                   first incoming agency in World of TUI
                     sing the environmental management           parability.                                            to be ISO 14001 certified, Aeolos
                     systems of specific Corporate Centre                                                               Travel, Cyprus, had its Transport
                     departments and Group companies             Results in the tourism segment.                        Department certified in the 2003
                     preparing for certification in accor-       The tour operator TUI Deutschland                      financial year.
TUI Deutschland      dance with international environ-           had its internal environmental
certified in 2003    mental standards. The globally recog-       management system certified in                         Results in logistics and industry.
                     nised ISO 14001 environmental stan-         accordance with ISO 14001 for the                      The environmental management
                     dard of the International Standardi-        first time in 2003. The ISO 14001                      system of Hapag-Lloyd Container
                     sation Organisation in particular was       certification of the Iberotel Sariger-                 Line was ISO 14001 certified in the
                     established in many segments in             me Park (Iberotel hotel company)                       2003 financial year. As one of the
                     2003. Per 31.12.2003, 28 % of all           originally certified back in 2000 was                  first transport companies to achieve
                     turnover was generated by certified         upheld and renewed in 2003. Hotel                      this, Hapag-Lloyd Container Line
                     companies (2002: 2 %). Other Group          company Robinson continued the                         thus covers the whole global trans-
                     companies are preparing their envi-         strategy begun in 2001 of certifying                   port chain. The environmental pro-
                     ronmental management systems for            its facilities in accordance with ISO                  tection activities of VTG Lehnkering
                     certification.                              14001. Following certification of all                  focused on the expansion of its ISO
Hapag-Lloyd Con-         To counteract any possible criti-       of its clubs in Turkey and Germany,                    14001 certified integrated manage-
tainer Line certi-   cism before it arises: TUI companies        all of the Spanish hotels and resorts                  ment system in the Chemicals Ser-
fied in 2003         are free to chose whether they are          were successfully certified in accor-                  vice, Road Cargo and Special Logis-
                     certified in accordance with ISO            dance with ISO 14001 in 2003 (Cala                     tics/Hazardous Goods Distribution
                     standards or in accordance with             Serena, Jandia Playa, Esquinzo                         segments. Algeco, the French specia-
                     EMAS – the environmental audit of           Playa). At the same time, the specifi-                 list for portable buildings, had its
                     the European Union. However, as a           cations and validity of the internal                   SGF St Amour factory certified in
                     globally active company, TUI gives          environmental standards for the                        accordance with ISO 14001.
                     preference to the ISO 14001 stan-           whole hotel chain were also expan-

                                                TUI AG Group companies with ISO 14001
                                                certified environmental management systems
                                                 Company                                     Site(s)                              Validity
All Robinson Clubs
in Spain certified                              Aeolos Travel (Transport Department)         Limassol, Cyprus                     10/2003 – 10/2006   new
in 2003                                         Algeco                                       SGF St. Amour factory, France        11/2003 – 10/2006   new
                                                Hapag-Lloyd Container Line                   All premises worldwide               06/2003 – 06/2006   new
                                                Iberotel                                     Iberotel Sarigerme Park, Turkey      11/2003 – 11/2006   new
                                                Robinson                                     RC Fleesensee, Germany               04/2001 – 04/2004
                                                                                             RC Cala Serena, Spain                07/2003 – 07/2006   new
                                                                                             RC Esquinzo Playa, Spain             11/2003 – 07/2006   new
                                                                                             RC Jandia Playa, Spain               11/2003 – 07/2006   new
                                                                                             RC Camyuva, Turkey                   05/2001 – 05/2004
                                                                                             RC Maris, Turkey                     05/2001 – 05/2004
                                                                                             RC Nobilis, Turkey                   05/2002 – 05/2005
                                                                                             RC Pamfilya, Turkey                  05/2001 – 05/2004
                                                TUI Deutschland                              Hanover headquarters                 06/2003 – 06/2006   new
                                                VTG Lehnkering                               All premises worldwide               04/1998 – 04/2004
                                                (Road Cargo; Chemicals Service, Special Logistics/Hazardous Goods Distribution)

                                                                               World of TUI Group Environmental Reporting 2003/2004              19
            Other aspects planned for
            implementation in 2004/2005

“As a global com-      The business travel company TQ3           fication is planned for 2004.*                        The Nordotel hotel company con-
pany we recognise      has been co-operating since 2003               The Spanish hotel company                        tinued the introduction of environ-
our social and         with the chair of Sustainability Mana-    Grupotel recorded substantial pro-                    mental management systems accor-
environmental res-     gement of the University of Bremen        gress in installing environmental                     ding to the European Union EMAS
ponsibility. We fol-   with the goal of introducing an inte-     management systems which began                        standard. The first certifications
low the principles     grated globally operating sustainabil-    the previous year. The first certifi-                 are planned for 2005. Magic Life
of sustainability      ity management system. To meet the        cation schemes according to ISO                       appointed an environmental officer
and include that       increasing demands of key business        14001 are planned in 2004 beginning                   in 2003, and integrated environ-
into our decision      travel accounts, environmental man-       with the Grupotel Valparaíso Palace.                  mental standards within its quality
making and our         agement standards will first be im-       The Greek hotel company Grecotel                      management system. Work began
day-to-day work.”      plemented in all German and Dutch         introduced environmental manage-                      at the incoming agency TUI España
                       locations. Certification according        ment standards in all of its hotels                   in the financial year just ended to
Simone Scheiba         to ISO 14001 of all German sites is       in the 2003 financial year and will                   establish an integrated environ-
Sustainability         planned for 2004. Environmental           adapt these this year to comply with                  mental management system. The
Manager                management systems will also be put       ISO 14001. An environmental audit                     environmental officer appointed as
TQ3 Travel Solu-       into place at several hotel premises      and a pre-audit have already been                     part of this procedure is working
tions                  managed by TUI Hotels & Resorts:          successfully concluded at Grecotel                    together with the environmental co-
                       an ISO 14001 environmental mana-          Pella Beach. The experience gained                    ordinators in all TUI España regions
                       gement system has been introduced         in this process is now being sys-                     to strengthen regional and commu-
                       at Dorfhotel Fleesensee which suc-        tematically transferred to all other                  nity co-operation activities on sus-
                       cessfully passed the pre-audit. Certi-    hotels within the group.                              tainable development.

                       *                                          TUI AG Group companies planning to achieve certification in 2004/2005
“Protecting nature                                                Company                       Site(s)                       Certification    Planned in
and minimising
environmental                                                     TUI AG HQ                     Germany                       ISO 14001         2005
impact has the                                                    TQ3                           All sites                     ISO 14001         2004
highest priority in                                                                             in Germany
our environmental                                                 Dorfhotel                     Fleesensee,                   ISO 14001         2004*
policy.”                                                                                        Germany
                                                                  Grecotel                      Greece                        ISO 14001         from 2005
                                                                  Grupotel                      Valparaíso Palace, Spain      ISO 14001         2004
                                                                                                Gran Vista, Spain             ISO 14001         2005
                                                                                                Los Principes, Spain          ISO 14001         2005
Thomas Hörning,                                                                                 Parc Natural, Spain           ISO 14001         2005
Environmental                                                                                   Orient, Spain                 ISO 14001         2005
Officer                                                           Magic Life                    Sharm El Sheikh Imperial      ISO 14001         2004**
Dorfhotel                                                         Nordotel                      Spain                         EMAS-2            2005
                                                                  * Successfully achieved on 30.03. 2004
                                                                 ** Successfully achieved on 22.06.2004

            20         World of TUI Group Environmental Reporting 2003/2004
            TUI AG headquarters progressing
            towards certification

                      As part of its involvement in the          ÖKOPROFIT pilot project. In-house         paper, “green point” recyclables and
                      ÖKOPROFIT project, TUI AG head-            environmental management systems          residual waste. The project is backed
                      quarters introduced an in-house            were introduced at TUI AG and TUI         up by comprehensive staff education
“ÖKOPROFIT            environmental management system.           Deutschland headquarters as part          programmes to raise their awareness
Hannover”             The internal environmental manage-         of a local Agenda 21 project of the       of the problems of waste disposal.
award for TUI         ment system was audited and pass-          city of Hanover – ÖKOPROFIT               Staff at TUI AG headquarters are
AG for success-       ed for the first time in September         ( TUI Deutsch-           also continuously informed about
ful environ-          2003 by an independent expert              land joined ÖKOPROFIT back in             various environmental issues. A dis-
mental audit          panel. All of the ISO 14001 specifica-     2000 and was therefore one of             posal chart is pinned up at every
(September            tions will be fulfilled in 2004 with the   the pioneers in Hanover. Since the        recyclables collection point in tea
2003)                 aim of achieving certification in 2005.    beginning of the project, 104 tons        kitchens and corridors. The chart
                                                                 of waste and 3.3 million litres of        was also sent to each member of
                                                                 water have been saved, cutting dis-       staff with an accompanying letter.
                                                                 posal costs by around Euro 77 500.        In addition, the need to conserve
                                                                 TUI AG headquarters joined ÖKO-           resources is also emphasised at
                                                                 PROFIT in 2002. With the introduc-        various places within TUI AG head-
                                                                 tion of an optimised waste manage-        quarters: e.g. next to photocopiers,
                                                                 ment system in 2003 and 2004, TUI         with instructions to use recycling
                                                                 AG set up special recyclables collec-     paper and make double-sided
                                                                 tion points in tea kitchens with con-     photocopies. An information sheet
                                                                 tainers for the separate collection of    is pinned up in offices and rest areas
                                                                 organic waste, glass, plastic and resi-   pointing out the need to save on
                                                                 dual waste. Waste paper collection in     heating.
                                                                 offices was extended to include

Systematic dispo-
sal management
for the informa-
tion and instruc-
tion of local staff

                                                                           World of TUI Group Environmental Reporting 2003/2004     21
Benchmarking – model projects for the
Group-wide use of environmental data

             Participants at the TUI D and TUI AG
             Benchmarking Workshop (from left):
             V. Schmidt, H.-J. Blume, R. Hipp, Dr V. Spanke,
             M. Blume, H. Kuckuck, P. Meinhart, V. Siemann,
             C. Romme, A. Reiner, T. Himstedt and A. Koch.
             Not in the photo: Dr W. M. Iwand,
             G. Weinfurtner and J. Tönnies

     Benchmarking to boost efficiency. A comparison of                      be achieved, and formulated environmental targets for
     the harmonised environmental performance indicators                    2004-2006. Environmental performance indicators of
     collected on TUI AG and TUI Deutschland headquart-                     this kind are to be used throughout the Group by 2006
     ers since 2002 provides an objective comparison of the                 to achieve a large degree of data harmonisation. An
     environmental performance of both premises. At a joint                 environmental performance indicator survey requirement
     Benchmarking Workshop, members of the environ-                         was already integrated within the environmental repor-
     mental teams of TUI Deutschland and TUI AG compared                    ting of TUI AG Group companies back in 2003 (p. 12).
     the environmental performance indicators collected as                  In addition, a management tool for the recording and
     part of the ÖKOPROFIT project (p. 18) and used this                    analysis of environmental performance indicators was
     information to define areas where potential savings can                formulated and is described on the next page.

      Relative power consumption                    TUI D headquarters       Relative water consumption             TUI D headquarters

      (kWh per employee & working day)              TUI AG headquarters      (litres per employee & working day)    TUI AG headquarters

           1999       2000       2001        2002          2003                     1999   2000      2001    2002          2003
     kWh                                                                    Liter
     30                                                                     120
     25                                                                     100
     20                                                                     80
     15                                                                     60
     10                                                                     40
     5                                                                      20
     0                                                                      0










      Relative district heating consumption           TUI D headquarters     Collected recyclables                  TUI D headquarters

      (kWh per m2 heated area)                        TUI AG headquarters    (% of total waste)                     TUI AG headquarters
           1999       2000       2001        2002          2003                     1999   2000      2001    2002          2003
     kWh                                                                    %
     100                                                                    100
     80                                                                     80
     60                                                                     60
     40                                                                     40
     20                                                                     20
     0                                                                      0








22   World of TUI Group Environmental Reporting 2003/2004
           TUI management tool for in-house
           environmental protection

                                          TUI Deutschland headquarters                                         TUI AG headquarters
                       Performance indicators   2002     2003          +/–            Target        2002      2003            +/–         Target
                       Consumption                              (03 to 02)             2004                            (03 to 02)          2004

                      Heating energy             81       82        +1 %               –6 %           98        79         – 20 %          –3 %
                      Per m2 heated area)
                      Electricity                17       20       +21 %                –5 %          28        27          –4 %            –5 %
The environmental     kWh per employee/day                                        (to end 06)                                         (to end 06)
teams of TUI          Water                      46       51       +12 %              +/–0 %         107        90         –16 %            –5 %
Deutschland and       Litres per employee/day
TUI AG headquar-      Paper                      55       49       –11 %              –2.5 %          60        53         – 12 %         – 2.5 %
ters elaborated       Sheets per employee/day                                                                                         (to end 06)
joint environmental   Percentage of             82%      77%        –5 %               80 %         71%       73%           +2 %            80 %
targets during a      collected recyclables
joint Benchmar-       Residual waste volumes     33       40       +21 %             +/– 0 %          74        57         – 23 %         –10 %
king Workshop.        Kg per employee/year

                      The experience gained from the internal environmental            mental performance indicators. It simplifies the realisati-
                      management introduced by TUI AG and TUI Deutsch-                 on of water and energy saving measures and the optimi-
                      land will be used in future throughout the Group. TUI            sation of waste management.
                      AG Environmental Management has synthesised all of                    Pilot runs at TUI España on Tenerife (Spain) and
                      the expertise within a database system that has been             in Dorfhotel Fleesensee (Germany) have already been
                      available to all interested subsidiaries since 2003. The         successfully completed. Other Group companies are
                      system assists the environmental officers within each            currently reviewing their introduction.
                      company in areas such as the collection of environ-

Detailed informa-
tion on these envi-
ronmental perfor-
mance indicators
is available in
the internet at:

                                                                             World of TUI Group Environmental Reporting 2003/2004    23
            Resource conservation, renewable energies
            and climate protection

                                                                               “Improved aerodynamics […] can reduce fuel consump-
                                                                               tion and reduce the associated CO2 and NOx emissions.
                                                                               The aerodynamics of aircraft can currently be optimised
                                                                               by attaching winglets for instance […].”
                                                                               Öko-Institut (2004): “Emission trading in international
                                                                               civilian air transport”, p. 146

“As in the past, air    At the first worldwide climate conference of the World            Technical innovations in container shipping.
transport is still in   Tourism Organisation (WTO) held in Djerba/Tunisia, TUI            Hapag-Lloyd Container Linie is cooperating in the re-
the public eye parti-   AG made a presentation on its integrated climate pro-             search sector with major European engineering com-
cularly with regard     tection measures to leading international climate experts         panies and universities with the aim of further reducing
to its environmental    and tourism specialists. TUI AG also participated in set-         emissions in global shipping operations. From 2005,
impact. Hapag-          ting the climate policy targets expressed in the WTO              container ships with capacities of 8000 TEU (standard
Lloyd Flug is there-    “Djerba Declaration”. This concentrates on adaptation to          container with a size of twenty-feet equivalent unit)
fore very committed     the climatic conditions in the destinations and reducing          will come into operation powered by innovative diesel
to meeting current      CO2 emissions by cutting energy consumption amongst               engines with electronic fuel injection and valve control
and future environ-     all providers.                                                    (“electronically controlled engines”). The fuel consump-
mental demands.”                                                                          tion of this new engine generation is about 2 percent
                        Climate protection examples within World of TUI                   lower than that of conventional ship engines; emissions
Lars Witte,                                                                               are also correspondingly lower. At the same time the
Flight OPS                 Participation in “Djerba Declaration on Tourism                combustion process is more efficient and the exhaust
Hapag-Lloyd Flug           and Climate Change” (2003) of the World Tourism                created noticeably cleaner. In particular the emission
                           Organization (WTO)                                             of nitrogen oxide (Nox) drops from 15.7 to 12.3 g/kWh.
                           Boosting the energy efficiency of transport, hotels            The Hapag-Lloyd Container Linie will be the first ship-
                           and offices by implementing environmental manage-              ping company in the world to operate an engine of this
                           ment systems and process optimisation                          size applying this advanced technology.
                           Fuel conservation programme of Hapag-Lloyd Flug
                           and Britannia Airways: systematic efficiency increases         Energy production from engine exhaust. The
                           since 2001 (cf. text).                                         “Hercules“ project is investigating how research results
                           NaturEnergie supplies 700 TUI Leisure Travel travel            can be put into practice to use engine exhaust for
                           agencies with “renewable” power from hydroelectric             producing electricity. A total of some 7000 kW of extra
                           power plants                                                   power could be recovered by using engine exhaust to
                           Use of solar energy in TUI hotel chains: RIU (1 hotel),        run a system of gas turbines, which in turn operate as
                           Iberotel (1 hotel), Nordotel (3 hotels + 2 in prep.),          generators. The electricity obtained could be fed back
                           Grecotel (10 hotels) and Robinson (12 clubs)                   into the main engines, which would enable the fuel
                           Research project by Iberotel and the Institute of Solar        consumption of a container ship to be reduced by up
                           Research at the German Aerospace Centre (DLR) for              to eight percent.
                           the use of innovative solar technologies in hotels
                           Research project by Iberotel, University of Stuttgart
                           and the German Ministry of Education and Research
                           (BMBF) on bio-gas extraction and exploitation com-
                           bined with sewage treatment

            24          World of TUI Group Environmental Reporting 2003/2004
          Resource conservation, renewable energies
          and climate protection

Measures to reduce consumption by the airlines. TUI            take-off and landing. Savings are therefore possible for
Airline Management introduced systematic environmental         the whole Hapag-Lloyd Flug Boeing fleet of up to 17 400         “We are proud to
monitoring for all TUI AG airlines in 2003. To reduce avia-    tons aviation fuel (corresponding to 55 100 tons CO2).          be the first airline
tion fuel consumption, Britannia Airways and Britannia              The airline Hapag-Lloyd Flug initiated several pro-        within TUI Airlines
Nordic continued their measures to optimise flight plan-       jects in 2003 to cut back paper consumption in its offices      that sort the waste
ning and operations. The airline Hapag-Lloyd Flug con-         and flight operations. These measures include using             on board. The efforts
tinued its efficiency enhancement programme in flight          electronic editing systems for technical documentation,         from our cabin crews
operations and aircraft maintenance. These measures            web-based document access, and reducing the amount              are clearly noticed
include new flight procedures, reduction in the use of         of paper in cockpits. Britannia Airways had its waste           and appreciated by
the on-board gas turbine auxiliary power unit (APU) and        management audited in co-operation with the Green               our passengers.”
special cleaning methods for aircraft engines. Back in         Business Network. In the Britannia computing centre,
2001, Hapag-Lloyd Flug was the world’s first airline to        all halon gas extinguishing systems were replaced by            Eva Olivecrona,
equip its Boeing 737-800s with the new winglets (2003:         environmentally-compatible solutions. Paper, aluminium,         Environmental
29 aircraft). Winglets are 2.4 m high tips rising up from      glass and residual waste have been separately collected         Manager
the end of the wings which are capable of reducing aviati-     in Britannia Nordic aircraft since 2003. The pilot phase        Britannia Nordic
on fuel consumption by up to 5 % with associated reduc-        of this project was accompanied by wide-ranging staff
tions in emissions. Winglets also reduce noise during          educational measures.

Synopsis of TUI Airlines environmental performance indicators in 2003
Airline                      Environmental            Number of aircraft                Average        Seat kilometres     Occupancy
                                    officer                                          age of fleet                2003           2003

Britannia Airways (GB)          Pat Gibson    Total: 33 20 Boeing 757-200                    9.6           20.8 billion            91 %
                                                         4 Boeing 767-200                   12.7
                                                         9 Boeing 767-300                    5.2
Britannia Nordic (S)         Eva Olivecrona   Total: 6 6 Boeing 737-800                      2.5            4.0 billion            92 %
Corsair (F)                         Mourad    Total: 11 2 Airbus 330-200                       4           14.4 billion            84 %
                               Ait-Ouyahia               1 Airbus 330-300                      –
                                                         2 Boeing 737-400                    13
                                                         3 Boeing 747-300                    20
                                                         3 Boeing 747-400                      –
Hapag-Lloyd Flug (D)             Lars Witte   Total: 34 29 Boeing 737-800                    3.7           17.8 billion            86 %
                                                         5 Airbus 310-200                   15.3
Hapag-Lloyd Express (D)     (Herbert Euler)   Total: 12 8 Boeing 737-700                       6            2.4 billion            62 %
                                                         3 Boeing 737-500                    17
                                                         1 Boeing 737-400                    15

                                                                            World of TUI Group Environmental Reporting 2003/2004      25
Interview: Can flying be sustainable?
Estimating the impact of holiday mobility

     Interview:                                SZ: So you can now knuckle down           SZ: Are there no others?
     Can flying be sustainable?                and put it into practice, Mr. Iwand?
                                                                                         Iwand: Yes, we are working on some
     (Süddeutsche Zeitung, 22 April 2003,      Iwand: That is precisely what we          scenarios: long-haul travellers could
     interviewer: Jan-Frederik Valentin)       have been doing since 1990. It is not     be transported by air ships or by
     Discussion with Stefan Gössling, cli-     as though tour operators have only        hydrogen-powered aircraft starting
     mate researcher at Lund University        just become aware of the problem.         in 2020. We are also continuously
     in Sweden and Wolf Michael Iwand,         We welcome contact with scientists.       reducing the aviation fuel consump-
     TUI AG Environmental Management           It is in our own interests to do so.      tion and CO2 emissions of our
     Director                                  Gössling: There is absolutely no          current aircraft. And, naturally, the
                                               doubt that TUI is a pioneer when          hotels in the destinations boast a
     The World Tourism Organization            it comes to environmental manage-         much better eco-balance then they
     (WTO), national government repre-         ment. Nevertheless, there is one          did only five years ago.
     sentatives and a number of tour           main aspect where you really need         Gössling: Zeppelins would be too
     operators agreed a framework on           to take action: you need alternatives     slow to satisfy today’s holidaymakers,
     11 April in Djerba with the aim of        to energy-intensive long-haul flights.    and hydrogen-powered aircraft only
     reducing the contribution of tourism      90 per cent of all the impact of long-    further strengthen the greenhouse
     to global climate change. It calls on     haul holidays on the climate are          effect in the stratosphere.
     transport companies, hoteliers, tour      attributable to the CO2 emissions
     operators and others to take a criti-     from aircraft.                            SZ: So holidaymakers should
     cal look at their tourism activities      Iwand: But the CO2 from aircraft          basically not fly any more?
     and to cut back the energy con-           only accounts for around two and
     sumption of their business activities.    half per cent of total global CO2 pro-    Gössling: That is something people
     TUI Environmental Management              duction …                                 have to decide for themselves. From
     Director, Wolf Michael Iwand is opti-     Gössling: … which makes a particu-        a scientific point of view, it is how-
     mistic that the tourism industry is       larly durable impact on the climate       ever clear that even medium-haul
     well on the way to being a source of      because CO2 entering the upper            flights are not sustainable. It would
     sustainable development. Climate          troposphere and the lower stratos-        kill the Earth if everyone of its inhab-
     researchers such as Stefan Gössling       phere is two to three times as dam-       itants participated in global long-
     of the University of Lund in Sweden       aging as CO2 produced at ground           haul tourism. I want to illustrate this
     criticise that long-haul travellers in    level.                                    with the concept of the environ-
     particular drag along an irresponsibly    Iwand: Air travel is not solely a tour-   mental rucksack: according to this
     large ”environmental rucksack”.           ism problem. It is not right to label     model, each inhabitant on the Earth
                                               holidaymakers as the main culprits        has an area of 2 hectares per year
     SZ: Mr. Gössling, what do you think       behind global warming. If we as a         at their disposal to live on. We have
     of the Djerba Declaration?                tour operator stop offering long-haul     calculated that a single holiday to
                                               holidays in future, we would need to      the Seychelles already generates
     Gössling: It is a good start. It is the   reach agreement with the destinati-       an environmental rucksack of 1.8
     first time that all parties involved      on countries. This will be the only       hectares. This encompasses the area
     in the tourism business have openly       acceptable solution in the sense of       covered by the hotel, energy con-
     admitted that the travel industry         global justice.                           sumption during the flight, meals,
     makes a contribution to global                                                      excursions and other activities. If
     climate change.

26   World of TUI Group Environmental Reporting 2003/2004
Interview: Can flying be sustainable?
Estimating the impact of holiday mobility

   holidaymakers have to go on long-                need to look at are the continuous     is fed with wastewater.
   haul trips, they should at least stay            advances that we have made. For        Gössling: Nevertheless, excessive
   for a long time because the flight               instance, TUI succeeded for the first  water consumption will give rise to
   is the main problem – the environ-               time last year not only in certifying  serious problems in the long term in
   mental rucksack becomes relatively               individual hotels with the ISO 14001   many holiday countries. Golf courses
   smaller the longer one stays at the              environmental standard, but even a     on Djerba for instance are extremely
   destination.                                     whole town – Adeje on Tenerife. We     problematic from an environmental
   Iwand: It is, however, neither in the            plan to create a whole network of      point of view – 90 per cent of the
   interests of most holidaymakers nor              towns of this kind around the Medi-    fresh water used on the island has to
   the tourism industry in the destina-             terranean.                             be pumped over from the mainland.
   tion countries for people in industrial                                                 And WWF has calculated that holi-
   countries to only fly a long distance            SZ: Where golf will nevertheless       daymakers in Spain use 880 litres
   once a year. Although there is no                con-tinue to be played and consume of water per day on average if they
   doubt that long-haul travel has a                millions of litres of water in the     stay in a hotel with a golf course and
   negative impact on the environment,              process?                               a swimming pool – this is twice as
   it does also export environmental                                                       much as other tourists. On Zanzibar,
   awareness around the world.                      Iwand: Naturally, with wastewater      there is one hotel where each guest
                                                    which has undergone first-class        even accounts for 2000 litres of water.
   SZ: To put it mildly, not all of the             treatment. Golf tourism is a boom      Iwand: That is a one-off. I am also
   hoteliers on Djerba gave the impres-             sector and we do a great deal to       surprised by such a high level of
   sion that they were very familiar                ensure that golf courses are built     water consumption: it must be com-
   with the climatic consequences of                according to acceptable environ-       pletely uneconomic. We are more and
   tourism.                                         mental standards. For instance, at     more successful as a tour operator in
                                                    the beginning of July, an 18-hole golf ensuring that profligacy of this kind is
   Iwand: That is correct, but what you             course on Crete will be opened which coming to an end.

   Question matrix of TUI for the impact assessment of ”holiday mobility“

                  Long-haul                                                     Sustainable                as a structural
                   tourism                                                     development                     factor

                           Pressures                             Responses                             Prognoses

                       Satisfying Needs                    Government regulation                    Ecological balance
                  Resource consumption                     Corporate management                     economic balance
                       Toxic emissions                            Technology                      Sociocultural balance
                     and climate impact
                                                           Individual behaviour and              Intergenerative balance
                             Growth                               alternatives
                                                                                                International global balance

   Source: TUI Corporate Environmental Management

                                                               World of TUI Group Environmental Reporting 2003/2004      27
           Renewable energy in practice

                                                                               Solar research project of the DLR Institute
                                                                               for Solar Research in co-operation with
                                                                               TUI Group hotel Iberotel Sarigerme Park,
                                                                               Dalaman, Turkey

                    A solar research project was begun by the Institute for    Nordotel installed a modern photovoltaic system for
                    Solar Research of the German Aerospace Centre (DLR)        power generation, and additional solar collectors for hot
                    at the Iberotel Sarigerme Park, Turkey. The Sarigerme      water production at its “Tres Vidas” hotel on Gran Cana-
                    Renewable Energy Group of Turkey, in which the TUI         ria as a pilot project for the integrated use of renewable
                    hotel is a founding member, was awarded the 2003           energies. Systematic expansion of the total area of solar   European Solar Award by the EUROSOLAR Foundation           collectors is planned for 2004.
                    and the KfW development bank in recognition of its
                    commitment to date in the field of climate protection
                    and the use of renewable energies. The proportion of
                    Robinson Clubs with solar collectors rose to 46 % in
                    2003. Solar energy is also used in the reopened Cala
                    Serena club on Majorca.

Solar buggy in
the Robinson
Club, Cala Sere-
na, Majorca
                                                                               Photovoltaic plant at the Nordotel “Tres Vidas”, Gran Canaria

                                                                               NaturEnergie AG ( was contracted
                                                                               to supply electricity to selected premises of TUI Leisure
                                                                               Travel travel agencies from December 2003.
                                                                                    So far, 700 travel agencies run by TUI and its fran-
                                                                               chise partners have contractually converted to “clean”
                    NaturEnergie hydroelectric power station at Rheinfelden,
                                                                               power. Contracted supplies agreed so far total ten
                                                                               million kWh per year, which corresponds to the annual
                                                                               power consumption of 3 000 households. According to
                                                                               NaturEnergie, this amount of power generated hydro-
                                                                               electrically corresponds to a reduction in carbon dioxide
                                                                               emissions of almost 6 000 tons.

           28       World of TUI Group Environmental Reporting 2003/2004
           Pro-environment building engineering

           The biotopes in the centre of TUI AG
           headquarters provide a habitat for water-
           fowl such as herons and mallards, and
           create a near natural experience with a
           high degree of employee identification.

“Avoidance, re-        February 2003, TUI Bulgaria constructed a new office       RIU Hotels, INESE (Instituto de Estudios Ecologicos) and
duction, recycling,    building in Varna which incorporates environmental         the government of Majorca carried out a joint research
improvement,           aspects and uses resource-saving and environmentally-      project aimed at precise analysis of the type and volume
education, under-      friendly technologies. The building is a passive house     of waste generated by the hotels, specification of the
standing. Robinson     with an air-conditioning system and thermal glass, and     level of potential savings that can be made, and optimi-
environmental          also features movement detectors to switch lights on       sation of local authority waste disposal management.
commitment spelled     and off. World of TUI Cars equipped its new office         Dorfhotel Fleesensee initiated the establishment of a
out in six words...”   building in Palma de Majorca with thermal windows,         reference house in 2003 to collect data on potential
                       and improved its refuse separation. A new car wash         savings in power, water and heating energy.
Thomas Hagspiel,       with a wastewater recycling system was also installed.          Hapag-Lloyd Container Line optimised environ-
Purchasing Depart-          Robinson Club expanded the computer-controlled        mental protection measures at several locations with
ment Manager/          building management system in some of its resorts          the goal of continuously reducing water and energy con-
Environmental          in 2003. The system has the goal of optimising the         sumption and the associated emissions. The measures
Project Manager        function of all equipment to achieve maximum energy        were based on forward space planning and preventative
Robinson Club          and water savings at the same time as complying with       planning for the construction and maintenance measures
GmbH                   functional and hygiene parameters. The energy con-         for built-in components and conversions. Environmen-
                       sumption of all equipment was controlled regularly         tally-friendly varnishes and paints were used, as well as
                       by energy audits.                                          wood and natural fibres. Thermal glazing was installed in
                                                                                  several buildings.

“Building manage-
ment system for
resource conserva-
tion in the Robin-
son Club Lyttos
Beach, Crete.”
Parts of a techni-
cal presentation by
Kostas Alektoridis,
Chief Engineer of
Robinson Hellas

                                                                        World of TUI Group Environmental Reporting 2003/2004   29
Strategic partnerships,
co-operation and stakeholder dialogue

     TUI AG’s activities supporting sustainable development        As an example, TUI UK in co-operation with the Thom-
     and nature and environmental protection focus on social       son Services Malta agency, set up the World of TUI –
     dialogue and co-operation. They play an important role        Malta Heritage & Environment Fund in 2003 for the
     in promoting the sustainability message thanks to our         third time. This funds projects to protect the cultural and
     personal contacts with representatives from business,         natural heritage of the island of Malta. TUI Nordic con-
     politics, science and non-governmental organisations –        tinued its co-operation with the UNESCO World Heritage
     particularly on issues involving the integration of tourism   Centre. In France, Nouvelles Frontières continued its
     and nature conservation. At the same time, they gen-          dialogue with UNESCO, UNEP and UNICEF. In addition,
     erate valuable feedback and a joint means of finding          the tour operator has also initiated a partnership with
     solutions, not to mention competent support, in the           the Tétraktys organisation to promote sustainable
     planning and implementation of nature protection pro-         development in African countries.
     jects complying with the principles of sustainable devel-          The Group hotel companies Robinson, Grecotel,
     opment. In 2003, TUI was actively involved in numerous        Iberotel, Dorfhotel, Grupotel and Riu have been in-
     committees promoting national and international dialo-        volved in numerous local initiatives to protect local nature
     gue on the important topic of sustainability. With strate-    and environment in co-operation with touristic local
     gic partnerships in the European source markets and           authorities. In addition to animal protection activities,
     World of TUI destinations, we helped push forward spe-        this involved in particular implementation and support
     cific issues: climate protection by the use of renewable      for beach clean-ups, tree planting campaigns and raising
     energies and improved energy efficiency (hotels, trans-       the environmental awareness of customers, local inhabi-
     port companies, offices), specific nature protection proj-    tants and staff.
     ects such as on the Seychelles, Majorca, Tenerife and              TUI España, TUI Hellas, Aeolos Travel (Cyprus),
     Greece, and pan-institution destination co-operation in       Travco (Egypt), Mex-Atlántica Tours (Mexico) and
     countries such as Spain (Canary Islands and Andalusia),       Ultramar Express Dominicana (Dominican Republic)
     Turkey (Side, Antalya), Greece (Crete) and Germany (the       actively co-operate in projects in their destinations and
     island of Rügen).                                             are involved in numerous local activities to protect nature
           TUI AG’s proactive involvement in econsense –           and the environment. Thanks to their contacts with pro-
     Forum for Sustainable Development of German Industry          viders and decision makers in the destinations, they play
     was systematically continued. The sustainability activities   a constructive part in the further development of the
     of Thomson Travel Group, TUI Group and Hapag-Lloyd            environmental situations in World of TUI destinations. In
     Cruises within the Tour Operators’ Initiative (TOI) were      several expert conferences, TUI España played an active
     bundled within TUI AG.                                        role in developing the future strategy of the Canary
           TUI UK continued its active membership of the           Islands’ government to protect local biodiversity. In
     British Sustainable Tourism Initiative (STI). STI was         Greece, TUI Hellas continued its lengthy co-operation
     founded at the initiative of the UK government to bun-        with the nature protection organisation Archelon and
     dle individual measures aimed at promoting sustainable        the Zakynthos National Marine Park focussing on species
     tourism and to develop long-term solutions for environ-       protection and coastal zone management. The ARP
     mental and social compatibility in holiday destinations.      Group (Alpha Travel, Ranger Safaris, Pollman’s Tours &
     The Travel Foundation was founded by the members of           Safaris and Baobab Beach Resort) supports sustainable
     STI in 2003 with the specific aim of implementing these       development in Africa via its own “Conservation Princi-
     goals ( Within its Indus-     ples”.
     try Unit, TUI UK plays an active role in implementing the
     Integrated Responsible Tourism Programme.

30   World of TUI Group Environmental Reporting 2003/2004
Strategic partnerships,
co-operation and stakeholder dialogue

        Hapag-Lloyd Container Line continued its mem-                   Bremerhaven, the Institute of Ecology of the University
   bership in the 2003 financial year of the “Clean Cargo               of Jena, and the WWF Arctic Programme. As a founding
   Group” promoting environmentally-compatible maritime                 member of the Association of Arctic Expedition Cruise
   transport. Hapag-Lloyd Cruises continued its commit-                 Operators (AECO) founded in 2003, Hapag-Lloyd
   ment to protect Antarctic eco-systems within the Inter-              Cruises strengthened its commitment to the protection
   national Association of Antarctic Tour Operators (IAATO),            of Arctic ecosystems.
   and its close co-operation with the Alfred-Wegener Insti-
   tute for Marine and Polar Research,

   Selection of TUI AG and Group company activities for the environment and sustainability (cf. p. 30 ff)

   TUI AG                           econsense – Forum for Sustainable Development of German Industry
                                    Environmental Policy Committee of the BDI (Federation of German Industries)
                                    Tour Operators’ Initiative for Sustainable Tourism Development
                                    World Travel & Tourism Council
                                    Business Council of the World Tourism Organization
                                    German Transport Forum (air transport and sustainability)
                                    Sustainability Leadership Forum of B.A.U.M. e.V. and CSM University of Lüneburg
                                    Local Agenda 21, Hanover
   TUI Deutschland (D)              “Environment and Culture” Committee, German Travel Agency and Tour Operator Association (DRV)
                                    ECPAT (End Child Prostitution, Child Pornography and Trafficking of Children for Sexual Purposes)
   TUI Nederland (NL)               “Initiatiefgroep Duurzaam Uitgaand Toerisme” (IDUT, initiative for sustainable tourism)
                                    “Sustainable Tourism” Working Group, “Algemeen Nederlands Verbond van Reisondernemingen” (ANVR)
                                    ECPAT (End Child Prostitution, Child Pornography and Trafficking of Children for Sexual Purposes)
   TUI Nordic (DK, FIN, N, S)       “Code of Conduct for Sustainable Tourism”, WWF
                                    ECPAT (End Child Prostitution, Child Pornography and Trafficking of Children for Sexual Purposes)
   TUI Suisse (CH)                  “Tourism and Development Working Group” (akte)
                                    “Environment and Social” Expert Group, Swiss Travel Agency Association
                                    ECPAT (End Child Prostitution, Child Pornography and Trafficking of Children for Sexual Purposes)
   TUI UK (GB)                      “Sustainable Tourism Initiative” of the British government, “Travel Foundation / Industry Unit”
                                    ECPAT (End Child Prostitution, Child Pornography and Trafficking of Children for Sexual Purposes)
   Jetair (B)                       “Environmental Code of Conduct” Working Group, Association of Belgian Tour Operators (ABTO)
   TQ3 (D)                          University of Bremen, Chair of Sustainable Business Practices
                                    TQ3 Cares (Transport of physical donations to East Rumania)
   Nouvelles Frontières (F)         Tétraktys (Association for the Local Development of Areas of Nature for Tourism)
   Grecotel (GR)                    Promoting species protection and local culture in the Doron Society
                                    Hellenic Society for the Protection of Nature
   Iberotel (D)                     Earthwatch, Green Globe, Green Hotelier, Eurosolar, Sarigerme Renewable Energy Group of Turkey
   RIU (E)                          “Fundación Campaner” Foundation to combat Noma illness in Nigerian children
   Robinson (D)                     Greenpeace, NABU (Naturschutzbund Deutschland e.V.), TEMA (Turkish Nature Protection Foundation)
   ARP Group (KE, TZ)               East African Wildlife Society
   Britannia Airways UK (GB)        Environmental Group of the British Air Transport Association (BATA)
                                    Green Business Network
   Hapag-Lloyd Cruises (D)          IAATO (International Association of Antarctic Tour Operators)
                                    AECO (Association of Arctic Expedition Cruise Operators)
   Hapag-Lloyd Container Line (D)   Clean Cargo Group, BSR organisation section (Business for Social Responsibility)

                                                            World of TUI Group Environmental Reporting 2003/2004          31
Nature and species conservation:
TUI’s biodiversity strategy

     Background. The main assets of tourism are unspoiled
     nature and countryside. The major international conven-
     tions and treaties such as the Convention on Biological
     Diversity (CBD), the Washington Convention on Interna-
     tional Trade in Endangered Species of Wild Flora and
     Fauna (CITES), and the Flora-Fauna-Habitat directive of
     the EU (FFH), are therefore given the highest priority by
     TUI AG Environmental Management, and inform the
     environmental-policy framework for the activities of the
     whole Group. Environmental Management has been
     involved in numerous activities to transfer the details
     of these treaties to the special issues affecting tourism
     development: involvement in the detail of the 1997 Ber-
     lin Declaration on Biological Diversity and Sustainable
     Tourism; technical conference organised together with
     the German Environment Ministry during the COP-4
     summit of CBD in Bratislava in 1998; and involvement
     in the keynote paper on biological diversity as part of a
     CBD expert panel in the Dominican Republic in 2001 in
     the run-up to the COP-6 summit.
           Our strategic objective is therefore not the short-
     term marketing of protected areas, but the long-term
     sustainable invalorisation of biological diversity as the   Painting by the Hanover artist Rainer Osswald presented
     natural assets of holiday regions – to conserve the natu-   in November 2003 at the 20th anniversary celebrations of
     ral foundations of the tourism industry. The number of      Archelon, the Greek nature conservation organisation
     protected areas per holiday destination is therefore one
     of TUI’s most important “environmental performance          TUI shifts the priority from the increasing and economic-
     indicators” for holiday regions.                            ally-driven requests from managers of protected areas
                                                                 for more tourism exploitation, to the demand from the
                                                                 tourism industry to considerably expand the amount of
     TUI criteria for the sustainable tourism use of             qualitative and quantitative nature conservation: greater
     protected areas                                             scaling back of the uncontrolled development and paving
                                                                 over of the countryside – the “swallowing up of the
        Strict zoning according to IUCN utilisation categories   countryside” (Jost Krippendorf, 1973) – more controls
                                                                 and monitoring of regional policy and land utilisation, and
        Strict determination and compliance with the             more professional management in protected areas.
        carrying capacity                                             In close co-operation with local non-governmental
                                                                 organisations (NGOs), protected areas are used under
        Strict scientific, independent “tourism impact           “strict” conditions by the tourism industry to ensure
        assessment” (analogous to TA Technical Assessment)       that biodiversity is protected. In addition, TUI’s proactive
                                                                 environmental policy work influences decision making in
        Strict visitor management                                the destinations. And our model projects, co-operation
                                                                 activities and our own dedication and commitment,
        Strict controls on complying with protected area         demonstrate that sustainable tourism development can
        standards and ensuring no violations.                    make a valuable contribution to the conservation of

32   World of TUI Group Environmental Reporting 2003/2004
            Conservation through controlled use:
            “Use it or lose it.”

           Regulated by its own “Conser-vation
           Principles” the ARP Group (Alpha Travel,
           Ranger Safaris, Pollman’s Tours & Safa-
           ris, and Baobab Beach Resort) are com-
           mitted to protecting biodiversity in
           Tanzania and Kenya.

Letter from UNEP       The evaluation committee of the European Charter for            The ARP Group (Alpha Travel, Ranger Safaris, Poll-
to the Managing        Sustainable Tourism in Protected Areas were guests at           man’s Tours & Safaris and Baobab Beach Resort)
Director of            TUI AG headquarters in Hanover in July 2003. As a               formulated their own binding environmental policy for
Britannia Airways      member of this committee, Dr Wolf Michael Iwand,                sustainable tourism development in Africa set out in
(16.1.2004):           Director of TUI AG Group Corporate Environmental                their “Conservation Principles”. Regulated by these
“I write to express    Management, co-operates actively with the international-        guidelines, the ARP Group has specially trained staff
my appreciation        ly recognised Europarc nature conservation experts.             which work very closely with national park authorities
of your generous       The Europarc Federation for Nature and National Parks           and support smaller local nature protection projects to
support to the         in Europe was already honoured back in 2001 with the            conserve biodiversity in Kenya and Tanzania.
Great Apes Survival    World of TUI International Environment Award in recog-
Project (GRASP)        nition of its many years of commitment to the integration       ARP Group Conservation Principles
through the Born       of controlled tourism access in major European protected
Free Foundation.       areas combined with conservation of Europe’s wealth of            To us, there is no place like Africa. It conjures up the
We are most grate-     biodiversity, landscapes and ecosystems.                          birthplace of life, the aura of legends, romance,
ful for your contin-        As a contribution to biodiversity protection, Britan-        ancient cultures, wild beasts and unspoilt wilderness.
uing and steadfast     nia Airways worked together with the Born Free Foun-              Today, many of the things we love most about Africa
support, which has     dation in 2003 as the largest corporate sponsor for a             are threatened, by the encroaching tourism industry.
been a source of       global initiative of the United Nations (United Nations           As one of East Africa’s leading tour operators, we are
enormous encour-       Environment Programme) to protect great apes threat-              acutely aware of the threats posed by tourism. Faced
agement and inspi-     ened with extinction. The Great Apes Survival Project             with this, we feel it is our responsibility to take
ration to everyone     (GRASP) works to bring together affected governments,             control. In doing so, we have developed a formal
working on the         scientists, local authorities and nature protection organi-       in-house responsible tourism policy. This contributes
project. [...] ”       sations to protect orang utans, gorillas, chimpanzees, and        towards a more efficient and sustainable tourism
                       pygmy chimpanzees from extinction as a result of exces-           operation that works on a practical level.
Klaus Töpfer,          sive de-forestation and hunting. GRASP supports the               Our drivers and guides are highly trained in all
Executive Director,    affected countries in Southeast Asia and Africa to enable         areas of conservation law and tourism ethics. We
UNEP                   them to conserve habitats and large enough populations            work extremely closely with the countries’ national
                                                                 of great apes to        parks authorities and follow their guidelines. Our
                                                                 ensure their sur-       vehicles are modern, efficient and well-maintained.
                                                                 vival. The sustain-     Lastly, we support many small-scale conservation
                                                                 able lifestyles of      projects at a grassroots level, whether this is through
                                                                 endemic peoples         monetary donations, education or working partner-
                                                                 which live in and       ships. We feel it is vital to help preserve Africa’s unique
                                                                 from ecosystems         environment for future generations.
                                                                 of this kind are                                                     also supported.

                                                                            World of TUI Group Environmental Reporting 2003/2004      33
           Marine conservation

                                                                                             Soft whale watching on Tenerife:
                                                                                             product development by TUI
                                                                                             España incorporating environ-
                                                                                             mental criteria.

Letter from           One of the main priorities in TUI         TUI Criteria for environmentally
ACCOBAMS to TUI       AG’s biodiversity strategy is the pro-    compatible responsible whale
AG Group Corpo-       tection of marine biodiversity in         watching. We visit the whales in
rate Environmental    open seas, coasts and islands.            their natural habitat and should
Management            Numerous co-operation projects            therefore think of ourselves as their
(26.4.2004):          were therefore carried out or contin-     guests! Whales have to be able to
“I would like to      ued in 2003 with nature protection        dictate the situation themselves at
express all my        organisations (cf. synopsis on pages      all times!
appreciation and      30 – 32).                                     Compliance with all statutory
thankfulness for           For example, TUI AG Environ-             regulations
allowing ACCO-        mental Management continued its               Co-operation with local nature
BAMS to benefit       co-operation with M.E.E.R e.V. and            conservation organisations and
from the support      with WDCS (Whale and Dolphin                  scientists
that TUI, sustain-    Conservation Society). The joint proj-        Information passed on by way
ing WDCS,             ect with WDCS to protect the com-             of trained staff and information
ACCOBAMS’ part-       mon dolphins in the Mediterranean             material
ner, ensured to the   is incorporated within the internatio-        Max. three boats within observing
preparation of the    nal ACCOBAMS agreement (Agree-                distance (300 m) of a group of
“Conservation of      ment on the Conservation of Cetace-           whales
the short beaked      ans of the Black Sea, Mediterranean           Compliance with a defined and
common dolphins       Sea and Contiguous Atlantic Area).            locally valid minimum distance
in the Mediterra-          The TUI España destination               (e. g. 60 m on the Canaries)
nean Sea Proj-        management company continued its              except when the whales approach
ect”.”                whale watching excursions around              of their own accord
                      Tenerife in the Canaries in compli-           Strict speed limits: sailing at low
Marie-Christine       ance with stringent species protec-           speed parallel to the swimming
von Klaveren, Exe-    tion principles. The environmental            direction of the whales, no sud-
cutive Secretary      awareness of holidaymakers partici-           den changes in speed or direction
ACCOBAMS              pating in these trips is raised by            No chases, no separation of
                      information material prepared by              groups of whales or cutting off
                      marine biologists and whale experts.          their paths
                      Donations are collected during the            No swimming or diving directly         Info flyer for participants of whale
                      excursions on behalf of the “Socie-           adjacent to whales                     watching excursions around Tenerife       dad Española de Cetáceos”, the                Feeding, stroking of throwing          and La Gomera produced in close co-
                      Spanish whale protection organi-              things at whales is forbidden          operation with M.E.E.R. e.V. marine
                      sation.                                       Avoid making loud noises.              biologists

           34         World of TUI Group Environmental Reporting 2003/2004
           Marine conservation

           TUI AG Group Corporate Environmental Management
           has co-operated with the Aldabra Marine Programme
           of Cambridge University’s Coastal Research Unit
           since 2002. The goal is to carry out research on the
           impact of global climate change on the Aldabra Atoll
           coral reefs on the Seychelles, and regeneration after
           coral bleaching.

                      2003 was another year in which TUI AG Group Corpo-           Canary Island government and ESA (European Space
                      rate Environmental Management supported the research         Agency). ERGOS aims to identify traces of oil in the sea
                      work of the Aldabra Marine Programme which carries           early on with the help of satellite surveillance.
                      out research in co-operation with the Coastal Research            This enables the culprits to be found and oil spills
                      Unit of Cambridge University on the impact of climate        to be removed before they affect the coasts. In the past
                      change on the Aldabra Atoll coral reefs in the Indian        two years, these measures identified 160 oil spills. In an
Research results of   Ocean. Project goals are quantitative long-term investi-     effort to protect marine species diversity, Hapag-Lloyd
the Aldabra Marine    gations and development of a management plan to pro-         Container Line continued to convert its fleet to TBT-
Programme avail-      tect marine flora and fauna. This makes a major contri-      free, more environmentally-compatible underwater
able at               bution to conserve this globally unique environment,         paints – a project that began in 1997. 22 of its 25 con-       which is also a UNESCO World Heritage Site. The results      tainer ships now have TBT-free underwater paint, and
                      of the underwater research will be added to an informa-      the whole fleet is scheduled for conversion by 2005.
                      tion base which compiles data on the correlations bet-            The cruise liners of Hapag-Lloyd Cruises have
                      ween global climate change and its effect on ecosys-         already been completely converted to TBT-free under-
                      tems.                                                        water paint. It is also systematically continuing its involve-
                           To protect the breeding grounds of the Caretta          ment in marine eco-system protection: 2003 saw the
                      caretta sea turtles on Zakynthos (Greece) TUI AG and         successful completion of a research project by the Ger-
                      Grecotel continued their co-operation, which goes back       man Environment Foundation (DBU), WWF and Hapag-
                      over ten years, with the Greek nature protection organi-     Lloyd Cruises to test biocide-free anti-fouling products.
                      sation Archelon (former Sea Turtle Protection Society of
                      Greece, S.T.P.S.). Grecotel funds the provision of infor-
                      mation to hotel guests informing them about the egg
                      laying and hatching behaviour of this threatened species,
                      and keeps collection boxes on display for donations to
                      Archelon. In addition to TUI AG Environmental Manage-
                      ment and Grecotel, TUI Nordic, TUI UK and TUI Hellas
                      also support the work of this nature protection organisa-
                      tion whose exemplary commitment was already honour-
                      ed back in 1994 with the TUI International Environment
                           TUI Nordic has supported WWF Spain for two
                      years now in fighting oil pollution on the Canary Islands.
                      ERGOS (Environmental Response Group to Oil Spills),          “Bremen Express” is one of the most modern ships in the
                      is a WWF pilot project operated in co-operation with the     Hapag-Lloyd Container Line fleet.

                                                                         World of TUI Group Environmental Reporting 2003/2004       35
50 Examples of nature protection
co-operation in practice
Measures involving TUI AG, its Group companies and co-operation partners
to protect biodiversity in 2003

Company                       Partners                                                Project/target

TUI AG                         Aldabra Marine Programme                               Research on the Aldabra atoll coral reefs in the Indian
                               Coastal Research Unit of Cambridge University          Ocean (UNESCO World Heritage Site)
                               UNESCO World Heritage Center
                               Whale and Dolphin Conservation Society (WDCS)          Protection of common dolphins in the Mediterranean
                               Agreement on the Conservation of Cetaceans of the
                               Black Sea, Mediterranean Sea and Contiguous Atlantic
                               Area (ACCOBAMS)
                               M.E.E.R. e.V.                                          Responsible whale watching around Tenerife and La Gomera
                               (Mammals, Encounters, Education, Research)             Management and expansion of the marine protection zone
                                                                                      around La Gomera
                               EUROPARC Federation of Nature and National             Controlled use of major national parks in Europe (European
                               Parks in Europe                                        Charter f. Sustainable Tourism & Nature in Protected Areas)
                               Grup Balear d’Ornitologia i Defensa de la Naturaleza   Maintenance of the La Trapa nature conservation area
                               Zoological Society Frankfurt                           (Majorca)

Tour operators
Company                       Partners                                                Project/target

TUI Deutschland                Federal Agency for Nature Conservation                 Information in travel documentation on the illegal trade
                                                                                      in protected flora and fauna (CITES)
                               Protect the Maldives e.V.                              Code of conduct when snorkelling and diving, and waste
                                                                                      avoidance and reduction in energy and water consumption
                                                                                      on the Maldives – brochures
                               WWF Germany                                            Involvement in project group to develop quality criteria
                                                                                      for nature tourism on Rügen
TUI Nederland                  WWF Netherlands                                        Code of conduct against illegal trade in protected flora
                                                                                      and fauna (CITES)
                               Curaçao Dive Operator Association (CDOA)               Development of environmentally-compatible diving
TUI Nordic                     WWF Spain/ADENA                                        Designation and conservation of Spanish Natura-2000
                                                                                      protected areas in Andalusia
                               WWF Spain/ADENA                                        Monitoring and protection of sea grass meadows around
                               WWF Spain/ADENA                                        Satellite surveillance programme for early identification
                               Government of the Canaries, ESA                        of oil spills around the Canary Islands
                               (European Space Agency)
                               WWF Spain/ADENA                                        Campaign for the protection of threatened bird species
                                                                                      on the Chinijo Archipelago offshore Lanzarote (marine
                                                                                      protection area)
                               WWF Thailand                                           Educational campaign in Thailand combating illegal trade
                                                                                      in threatened species (CITES)
                               WWF Thailand                                           Support for the WWF gibbon sanctuary on Phuket

                               WWF Thailand                                           Protection for the Khao Sam Roi Yot National Park in
                                                                                      Thailand, arrangement of guided tours for TUI Nordic
                               Archelon (Sea Turtle Protection Society of Greece)     Protecting the breeding grounds of the threatened sea
                                                                                      turtle Caretta caretta on Zakynthos, Greece

36        World of TUI Group Environmental Reporting 2003/2004
50 Examples of nature protection
co-operation in practice
Measures involving TUI AG, its Group companies and co-operation partners
to protect biodiversity in 2003

           Baobab Beach Resort, Kenya. 30 years
           (1974-2004) of sustainable tourism use
           and conservation of endangered coastal
           forest with high level of biodiversity.
           75 % of the property is protected as
           a forest reserve, the remaining 25 %
           contains soft architecture.

Tour operators
Company                         Partners                                                   Project/target

TUI UK                           Conservation International                                Joint elaboration of guidelines to protect marine flora and
                                 Coral Reef Alliance                                       fauna from boat trips
                                 Archelon (Sea Turtle Protection Society of Greece)        Protecting the breeding grounds of the threatened sea
                                                                                           turtle Caretta caretta on Zakynthos, Greece
Nouvelles Frontières             Longitude 181 Nature                                      Brochures for divers to protect marine flora and fauna
                                 Red Sea Diving Association                                Deep Sea Bio-Escapes: offering dolphin observation diving
                                                                                           trips and elaboration of code of conduct for divers
                                 Tétraktys (Organisation for Sustainable                   Joint development of eco-tourism products in Senegal
                                 Tourism Development)                                      (Morocco, Mali, Madagascar, from 2004)
Spinout SportTours/              ASMS (Organisation for the Protection of                  Information material for customers in the ASMS brochure
TUI Suisse                       Marine Mammals)                                           “Responsible conduct around whales and dolphins”

TUI Hotels & Resorts
Company                         Partners                                                  Project/target

Grecotel                         Archelon                                                 Protecting the breeding grounds of the threatened sea
                                 (Sea Turtle Protection Society of Greece)                turtle Caretta caretta on Crete and the West Peleponnes
                                 WWF Hellas                                               (Kyllini), Greece
                                 Hellenic Wildlife Hospital of Aigina                     Collecting donations in hotels and resorts in Greece
                                 Hellenic Society for the Protection of Nature            Protecting coastal ecosystems and sea grass meadows in
                                                                                          particular by providing customers with education material
                                                                                          in hotels and resorts in Greece
Iberotel                         HEPCA                                                    Supporting the protection of threatened coral reefs in the
                                 (Hurghada Environmental Protection and                   Red Sea, Egypt, as a member of the environmental pro-
                                 Conservation Association)                                tection organisation
                                 TEMA (Turkish Nature Protection Foundation)              Supporting the reforestation project “1000 oak trees” by
                                 European Union                                           Iberotel Sarigerme Park (Turkey)
Robinson                         Müritz National Park                                     Operation of RC Fleesensee with the national park
                                                                                          authority for environmental protection and educational
                                 TEMA (Turkish Nature Protection Foundation)              Supporting reforestation measures by RC Pamfilya, Turkey
                                 Arkturos (Greek Nature Protection Organisation)          Collecting donations in RC Kyllini Beach, Greece, to support
                                                                                          a project to reintroduce “dancing bears” to the wild

                                                                        World of TUI Group Environmental Reporting 2003/2004            37
50 Examples of nature protection
co-operation in practice
Measures involving TUI AG, its Group companies and co-operation partners
to protect biodiversity in 2003

TUI Destination Management
Company                       Partners                                                  Project/target

TUI España                     Loro Parque Foundation, Tenerife                         Protection of threatened parrot species worldwide
                                                                                        (in-situ and ex-situ)
                               Working group for species diversity in the Canaries      Participation as representative of the tourism industry in
                                                                                        a new strategy to conserve biodiversity in the Canaries
                               Sociedad Española de Cetáceos (SEC)                      Protection of marine mammals around the Canaries
TUI Hellas                     Archelon                                                 Protection of the breeding grounds of threatened sea
                               (Sea Turtle Protection Society of Greece)                turtles Caretta caretta on Zakynthos and in the Peleponnes
Pollman’s Tours & Safaris      East African Wildlife Society                            Protecting the forest in the Aberdare National Park and in
(ARP Group)                    (E.A.W.S)                                                the Mount Kenya region
Pollman’s Tours & Safaris      Friends of Tsavo Charitable Trust                        Reforestation of Tsavo-East and Tsavo-West national parks
(ARP Group)                    (F.O.T)                                                  (Kenya) after forest fires and destruction by elephants
TUI Service

TUI Airline Management
Company                       Partners                                                  Project/target

Britannia Airways              Born Free Foundation                                     “Polar Bear Surrogacy Project”
Britannia Nordic               Manitoba Conservation                                    Donation campaign for a project of adoption of orphaned
                                                                                        polar bear cubs in Canada
                               Born Free Foundation                                     “GRASP – Great Apes Survival Project”:
                               UNEP                                                     Donation campaign to protect threatened great apes
                                                                                        in south-east Asia and Africa
                               Born Free Foundation                                     “Orphan elephants in Sri Lanka”:
                               Elephant Transit Home in Sri Lanka                       Donation campaign for the nurturing and reintroduction
                                                                                        to the wild of orphaned baby elephants
                               Born Free Foundation                                     “Big Cats in Mexico”: Donation campaign against the
                               Mexican authorities                                      exploitation of big cats used for entertainment of

Company                       Partners                                                  Project/target

Hapag-Lloyd Cruises            Orca Research Trust                                      Antarctic Killer Whale Identification Catalogue; Customer
                                                                                        educational material and donation collections on board
                               Australian Antarctic Division                            Save the Albatross Campaign; Customer educational
                                                                                        material and donation collections on board
                               Antarctic Heritage Trust                                 Customer educational material and donation collections
                                                                                        on board
                               International Association of                             Conservation of Antarctic ecosystems and their
                               Antarctica Tour Operators (IAATO)                        sustainable tourism use
                               WWF Germany                                              Co-operation with scientists and environmental protectors
                               Alfred-Wegener Institute for Polar and Marine Research   to protect sustainable use of Arctic ecosystems
                               Institute of Ecology of the University of Jena
                               WWF Germany                                              Joint research project to test biocide-free
                               German Federal Environment Foundation                    anti-fouling agents
                                                                                        TBT-free, environmentally-compatible underwater paint
Hapag-Lloyd Container Line                                                              TBT-free, environmentally-compatible underwater paint

38        World of TUI Group Environmental Reporting 2003/2004
            World of TUI tour operator brochures:
            Environmental quality standards

BlueVillage®            Environmental quality standards in Blue Village
                        hotels. 2003 saw TUI Nordic with its Fritidsresor, Finn-
Hotels bearing the      matkat and Star Tour brands continue its close co-opera-
Blue Village quali-     tion with Blue Village hotels.
ty label in the TUI          All Blue Village hotels are obliged to comply with
Nordic brochures        the criteria for environmental standards defined in the
commit themselves       “WWF Code of Conduct for Responsible Tourism”. All
to comply with          Blue Village hotels have to introduce environmental
defined environ-        management systems and appoint an environmental
mental and              officer. Their environmental commitment is reflected in
sustainability          recycling and resource conservation, large-scale use of
standards.              local products, and a written environmental plan. The
                        ECPAT Code of Conduct for the End of Child Prostitu-
                        tion, Child Pornography and Trafficking of Children for
                        Sexual Purposes is also an essential part of customer
                        information at TUI Nordic and Blue Village hotels.
                             The hotels also inform their guests about the “10
                        UNESCO World Cultural Heritage Rules for Responsible
                        Travel” by posters in reception areas and hotel rooms.
                        The hotel staff are also trained to raise the awareness
                        of hotel guests accordingly.

Customer informa-
tion on sustaina-       Ten UNESCO World Cultural Heritage Rules
bility in the 2003      for Responsible Travel:
Fritidsresor bro-
chure                   1. Show respect for natural and cultural heritages.         TUI Nederland reserves one page in its brochures
                        2. Respect local traditions.                                for sustainable holiday products. In summer 2003, the
                        3. Take your time.                                          Holland International and Arke TUI Nederland brands
                        4. Ask before you take someone's photo.                     presented the Aletsch-Jungfrau-Bietschhorn World Heri-
                        5. In good trade, both parties are satisfied.               tage Site in Switzerland in co-operation with UNESCO.
                        6. Do not give money to begging children.
                        7. Buy locally produced products.                           Hapag-Lloyd Cruises provides detailed information in
                        8. Support local environmental activities.                  its brochures on the sensitive Antarctic ecosystems and
                        9. Reduce the use of natural resources.                     defines a code of conduct for holidaymakers. On board   10. Travel in low season.                                   the cruise liners, the passengers are specifically informed
                                                                                    about appropriate codes of conduct and nature pro-
                                                                                    tection in the Antarctic on the basis of brochures and
                                                                                    presentations. The “10 principles of Arctic tourism” and
                                                                                    “Guidelines for Arctic visitors” are fundamental elements
                                                                                    of customer communications.

                                                                                    Extract from the “Guidelines for Arctic visitors”:
                                                                                    “Keep as far away as possible from animals when observ-
                                                                                    ing and photographing. Remember that you can only
                                                                                    gain a real-life experience if you are not noticed by the
                                                                                    animals. Avoid the temptation to creep up close to ani-
                                                                                    mals. Respect any signs of unrest amongst the animals.”

                                                                          World of TUI Group Environmental Reporting 2003/2004    39
            Consumer protection:
            Information and quality assurance

                        The central TUI Environmental Management department                         make it easier for travel agency staff to provide environ-
                        presented itself for the first time in February 2003 at the                 mentally-oriented customers with advice.
                        “Reisepavillon – Marktplatz für alternatives Reisen”, the                        The following minimum criteria for environmentally-
                        world’s largest tourism exhibition for sustainable tourism                  friendly hotel management are defined as a requirement
                        which took place in Hanover. Environmental manage-                          for the pro-environment hotel management label. These
                        ment staff from TUI AG, TUI Deutschland, TUI España                         are adapted to the situation in each country and pub-
Renate Künast,          and Robinson, as well as co-operation partners from                         lished in all TUI brochures on the “Holidays and environ-
German Minister of      various destinations, fielded questions from trade visi-                    mental compatibility” page (always page 3 in the prices
Consumer Protec-        tors and interested members of the public on the exhi-                      supplement).
tion, and Michael       bition stand, and at the end of their presentations.
Iwand, TUI AG                                                                                       TUI minimum criteria for environmentally-friendly
Group Corporate                                                                                     hotel management
Environmental                                                                                         Proper sewage treatment by a local authority
Management                                                                                            or private sewage plant
Director, at the                                                                                      At least three water saving measures
presentation of TUI                                                                                   Waste avoidance by implementation of at least
consumer protection                                                                                   three measures
and sustainable                                                                                       Separation of recyclables from waste
consumption acti-                                                                                     At least three energy-saving measures
vities in the Reise-                                                                                  Regular measurement of consumption levels
pavillon – Market                                                                                     Pro-environment purchasing
Place for Alternative                                                                                 Bio-degradable cleaning products
Travel, Hanover         Environmental criteria for quality assurance. All TUI                         Environmental information for hotel guests,
2003                    contracted hotels were again surveyed in 2003 with the                        appointment of environmental officer
                        help of the TUI Environmental Check List to monitor                           TUI customer assessment of the environmental
                        implementation of environmentally-compatible hotel                            measures of the hotel with a score of “good” or
                        management. Filling out the annual check list to provide                      better
                        TUI with information on the measures and activities
                        implemented by the hoteliers to protect the environ-                        Of the thousands of TUI Deutschland hotels worldwide,
                        ment at the hotels is a contractual obligation.                             10 hotels with the highest customer evaluation scores
TUI Hotel Environ-           The environmental check lists help control the                         receive the “TUI Environment Champion” award based
mental Checklist        implementation of sustainable measures by individual                        on the results of the questionnaires filled out by hotel
2003                    hoteliers and hotel chains, as well as the whole hotel                      guests. These 10 hotels are highlighted in TUI brochures,
                        sector in holiday regions and countries. Hotels with out-                   the internet and travel agencies. The hoteliers and their
                        standing environmental measures in the destinations are                     environment teams are awarded a trophy and the TUI
                        selected on the basis of the defined, annually reviewed                     Environment Champion certificate at an awards cere-
                        and continuously expanded criteria. The TUI environ-                        mony.
                        mental monitoring data is incorporated in the Group-                                          TUI Environment Champions 2003
                        wide hotel database DDB (Destination Database) and is                                         1. Iberotel Sarigerme Park, Turkey
                        used to identify hotels worthy of highlighting in the TUI                                     2. Hotel Jardim Atlantico, Portugal
                        catalogues with the classification “Environmentally-com-                                      3. Hotel Tigaiga, Spain
                        patible hotel management”. Hotels managed in a pro-                                           4. Hotel Fuerte Conil, Spain
                        environmental way have also been marked since 2003 in                                         5. Grecotel Pella Beach, Greece
                        the index of holiday brochures (with a green triangle) to                                     6. Grecotel Malia Park, Greece
                                                                                                                      7. Robinson Club Lyttos Beach, Greece
                                  This hotel is managed in an environmentally-friendly way                            8. Robinson Club Pamfilya, Turkey
                          All of the hotels with this label fulfil the aforementioned criteria as
                                                                                                                      9. Robinson Club Kyllini Beach, Greece
                          a minimum and/or have ISO 14001/EMAS environmental standard                                 10. Parkhotel Beau Site and
                          certification.                                                                                  Villa Parkhotel, Switzerland

           40           World of TUI Group Environmental Reporting 2003/2004
          Consumer protection:
          Information and quality assurance

In 2003, TUI Deutschland updated its “Holidays and            “Holidays and environmental compatibility” page in TUI brochures
environmental compatibility” brochure page and had it
audited for content by an independent expert during ISO
14001 certification.
     Destination monitoring was carried out again in 2003
as in previous years. To check environmental quality in the
holiday regions, nominated staff from TUI Service and
incoming agencies questioned local authorities, environ-
mental groups, etc., and reported back to TUI AG Envi-
ronmental Management on the current state of the envi-

The report is based on the following TUI
environmental criteria for destinations:
   Bathing water and beach quality
   Water supply and water saving measures
   Wastewater disposal and utilisation
   Waste disposal and avoidance
   Energy supply and energy saving measures
   Traffic, air, noise and climate change
   Landscape and building development and
   open space planning
   Nature, species and animal protection
   Environmental information and products
   Environmental policy and activities

In addition to providing the Group with information,
systematic monitoring also raises the awareness of local
inhabitants and decision makers of environmental and
nature protection issues. The TUI Service or agency
managers in each holiday region are responsible for up-
to-date reporting. Environmental reports are supple-
mented by numerous appendices reflecting TUI environ-
mental criteria for destinations. These appendices include
reports by public and private sector organisations, local
press releases, environmental education brochures pro-        “We want to incorporate the “We are committed to protect the
duced in the regions covering nature and environmental        environment” corporate principle even further in our quality
protection, samples of guest information material pro-        assurance and product development, and align it with customer
vided by TUI hotels, as well as photographs and maps.         demands in the German market.”
    Environmental reports from TUI destinations world-
                                                              Jomique de Vries, Head of Quality and Environmental Manage-
wide are analysed by TUI AG Environmental Management
                                                              ment, TUI Deutschland
and made available to TUI AG Corporate Centre depart-
ments with strategic functions as well as the environ-
mental co-ordinators in the affiliated companies. These
environmental reports are used as the basis for consumer
information covering “Nature and environment” in all bro-
chures produced by TUI Deutschland, TUI Suisse, TUI
Austria and TUI Polska.

                                                                         World of TUI Group Environmental Reporting 2003/2004    41
Brochure information on
“Nature and environment” in TUI destinations

     Comprehensive environmental information
     on TUI destinations is published in the
     “Nature and environment” section in all
     TUI brochures and at The
     information in the brochures includes a
     disclosure of environmental problems such
     as shortcomings in waste management
     or beach cleaning, as well as presenting
     exemplary environmental initiatives
     managed by local authorities and regions.
     The percentage of protected areas is also

       Nature and environment Majorca (2003)

       37.6 % of the island, including Majorca’s unique national       The island therefore plans to link up to the power or
       park, the island of Cabrera, have been designated pro-          natural gas grids on the Spanish mainland to cover
       tected areas since 1992. The “La Trapa” nature conser-          its future requirements.
       vation area was acquired in 1980 by GOB, the most                     A range of measures are planned to increase
       important nature conservation group in the Balearics.           waste separation and recycling. The Environmental
       TUI financially supports GOB’s exemplary commitment             Technology Park opened in 2003 is the most exem-
       and provides assistance in other ways for the various           plary project: this state-of-the-art waste recycling
       protection measures implemented in the La Trapa area.           plant, which includes composting and biogas gener-
            Beach and bathing water quality are regularly              ation, can be explored by interested visitors from an
       checked and have remained at the same high quality              overhead cable way.
       since 1993 with just a few exceptions. 35 beaches and                 The Calvia local authority is particularly pro-
       10 sports harbours were awarded the Blue Flag for               environment: the local Agenda 21 process initiated
       bathing water and beach quality in 2003 (              in 1995 has already won several awards.
            80 % of the rising drinking water demand on                Hotels on Majorca classified as environmentally
       Majorca is covered by groundwater. The underground              soundly managed (2003)
       reserves fell to a critical 7 % level in 2000 and have now         Hipotel Flamenco Cala Millor, Cala Millor
       recovered to approx. 40 % after the recent rainy win-              Hotel Sumba, Cala Millor
       ters. A sewage network covers the whole island and the             Hipotel Hipocampo Playa – Apartments,
       treated water is increasingly used for agricultural irrigati-      Cala Millor
       on. There is an ongoing controversial discussion on                Grupotel Parc Natural, Bay of Alcudia
       expanding drinking water supplies by sea water desali-             Grupotel Los Principes – Hotel & Apartments,
       nation – a highly energy and cost intensive technology.            Bay of Alcudia
            Energy consumption on Majorca has increased by                Hotel Eden Playa, Bay of Alcudia
       approx. 50 % since 1997. The existing power generation             Hotel Playa Esperanza, Bay of Alcudia
       capacity has therefore now almost reached its limits.              Pollentia Club Resort, Bay of Pollensa

42   World of TUI Group Environmental Reporting 2003/2004
           Raising customer awareness –
           Development of products for sustainable

        Hapag-Lloyd Cruises, together with the WWF
        Arctic Programme and the Alfred-Wegener
        Institute for Marine and Polar Research, is
        committed to preserving Antarctic ecosystems.

“Being close to       TUI Deutschland products in 2003       In 2003, Robinson Clubs extended            interested TUI customers, jointly
nature is a major     included close-to-nature excursions    the reach of its environmental              clean up hotel grounds, and remove
part of any cruise.   to various destinations complying      standards and criteria for customer         flotsam and jetsam from sections of
Hapag-Lloyd           with the TUI AG criteria for nature    communications to include all of its        beach and/or reefs. This raises their
Cruises is commit-    excursions. The goal is to harmonise   operations. Grecotel opened the             awareness of the environmental pro-
ted to conserving     the excitement aspect of these na-     AGRECO farm in 2003 for all Greco-          blems at holiday destinations. Aeo-
the highly-sensi-     ture tours with raised awareness       tel guests in Rethymnon and totalled        los Travel developed a new concept
tive ecosystems for   amongst the customers for the          around 10 000 visitors. All of the          in 2003 for excursions and incen-
future generations    problems involved and specific pro-    guests took part in traditional acti-       tives: in addition to traditional tour-
and ensuring that     tection goals. In order to be able     vities such as producing wine, raki,        ist attractions, customers were also
they remain           to make a positive contribution to     bread, yoghurt and olive oil – all          shown areas devastated by forest
intact.”              sustainable conservation area devel-   produced on the organic farm itself.        fires to give them an impression of
                      opment, the excursions offered by      Clean-up campaigns, as regularly            the damage they can cause. Trees
Bärbel Krämer,        tour operators and/or local agents     carried out by Robinson, Grecotel,          are then planted at the end of the
Operations & Envi-    must comply with social, ecological    Iberotel and some Dorfhotel                 excursion. Passengers and crews on
ronmental Affairs     and cultural criteria:                 complexes, not only reduce litter in        board the Hapag-Lloyd Cruises
Hapag-Lloyd                                                  the vicinity of the hotels, they also       fleet are educated via presentations
Cruises                                                      effectively increase customer aware-        and information material on appro-
                      TUI criteria for close-to-nature       ness. Members of the hotels and             priate codes of conduct and nature
                      excursions:                            TUI Service, as well as contractual         protection in the Arctic and Antarc-
                         Conceptional development in         partners such as diving schools, and        tic.
                         co-ordination with local nature
                         experts and authorities
                         Support for local co-operation
                         Selection of environmentally-
                         compatible means of transport
                         Increasing awareness of natural
                         and cultural assets
                         Active involvement of the           Many beach clean-up campaigns were carried out at TUI Group hotels with the active
                         excursion participants              support of guests and staff in 2003 (here Grecotel and Iberotel as examples).

                                                                        World of TUI Group Environmental Reporting 2003/2004        43
           Raising customer awareness

           Integrated regional development: tourism and local
           agriculture. The Grecotel complexes on Crete cover
           around 70 % of their requirements for fresh fruit,
           vegetables and salad with the organic produce from
           the Grecotel Agreco farm on Crete

“For Grecotel,        Agreco model project. The Grecotel Agreco farm on             To protect the reefs in the Red Sea,
sustainability        Crete is a private farm of around 40 000 square metres        Iberotel Coraya Beach Resort in
means the long-       for the organic production of food and vegetables.            Marsa Alam (Egypt) has published
term quality          Around 70 % of the daily needs of Grecotel hotels on          an information brochure in four
operation of its      Crete for plant produce such as vegetables, salad, herbs,     languages. This raises the awareness
hotels. This could    olives and wine, are provided by the Agreco farm. Kostas      of hotel guests for environmental
not be achieved       Bougiouris, lecturer and agricultural economist, tests        protection and the conservation
without the envi-     various organic farming methods as Agreco project             of natural resources. The following
ronment, the sour-    manager and informs others of the results during tours        code of conduct is recommended in
ce of life, and the   of the farm. Visitors can gain a direct insight into rural    particular:
environmental         life in various ways: in a traditional cheese making dairy,
protection – the      guests find out how cheese or yoghurt is manufactured         We need your help to protect the environment!
work for a quality    from sheep’s milk and goats’ milk. In the kitchens, visi-       Do not remove any marine animals
future.”              tors can actively help in the production of local jams and      Do not feed the fish
                      preserved food. This gives them an introduction into the        Do not walk on the reef
Maria Valerga,        traditional production of Greek products, environmental-        Do not break off pieces of coral as souvenirs
Environmental         ly-friendly farming methods, and an insight into Crete’s        Please shower before you go swimming because sun
Manager               culture, history and nature. In addition, the Agreco            protection products can have a negative effect on sea
Grecotel              farm also informs Greek farmers about modern farming            creatures
                      methods and highlights new ways of developing agricul-          Only swim in the marked areas
                      ture according to organic principles which simultaneously       Do not throw waste into the sea
                      respect local cultural traditions. More information avail-      If you find any waste when you are diving please
                      able at                                bring it back with you and throw it into the appro-
                                                                                      priate waste bin
                                                                                      Do not keep taps running when brushing your teeth
                      TUI Nederland continued a project to raise customer             or shaving
                      awareness in Bonaire and Curaçao. Customers booking             Avoid excessive use of shower gels and shampoo
                      a holiday in one of these destinations receive a large          Restrict showers to less than five minutes
                      amount of information on sustainable travel and envi-           Please switch off the lights and air-conditioning
                      ronment-related issues. At the destination, holiday-            when you leave the room
                      makers are spelled out the criteria for pro-environment         Use your beach towel for two days if possible.
                      diving which is obligatory for TUI Nederland contractual
                      partners. Before each diving trip, divers receive explicit    Source: Iberotel Coraya Beach Resort, Egypt
                      briefings and codes of conduct on the protection of
                      coral reefs.

           44         World of TUI Group Environmental Reporting 2003/2004
           Raising the awareness of staff

Environmental                                                  practical examples from within the       And several articles covering environ-
information for                                                Group. These make it easier for TUI      mental issues of relevance to logistics
over 60 000 staff                                              environmental co-ordinators to opti-     were published in the “Hapag-Lloyd
in the TUI Intranet                                            mise environmental management            Aktuell” staff magazine.
Portal (TIP)                                                   within their own areas of responsibi-         TUI Deutschland conceived a
                                                               lity.                                    company-wide e-mail based Environ-
                                                                     Training activities have been      ment Newsletter to inform interes-
                                                               intensified together with TUI            ted members of staff about impor-
                                                               Deutschland. All trainees watch          tant environmental issues three
                                                               presentations on TUI Environmental
                      TUI AG Environmental Manage-             Management. In addition, several
                      ment has begun to set up its own         trainees had longer assignments
                      “Environmental Management” sec-          than usual within TUI AG or TUI
                      tion in the TUI Intranet TIP. The aim    Deutschland Environmental
                      is to provide all staff worldwide with   Management. Selected staff parti-
                      information on the company envi-         cipated in an in-house programme
                      ronmental and sustainability guide-      for management development
                      lines, environmental news and all        focussing on environmental aspects.
                      relevant activities – from in-house      New members of the works council
                      environmental protection to nature       in all Group companies have been
                      and species conservation. All of the     informed since 2003 about the
                      relevant documents are available for     Group’s environmental activities in
                      downloading in a document centre.        special introductory seminars. 2003
                      In an area of the intranet only acces-   also saw the publication of environ-
                      sible to specialists “Experts corner”    ment-related articles in every issue    Inga Schnapauff and Andreas Koch pre-
                      there are detailed instructions and      of the “TUI times” staff newspaper.     senting the TUI D Environment Newsletter

                                                                                                       times a year. TUI Service, the World
                                                                                                       of TUI tour guide organisation active
Issue                                                                                                  in over 70 countries, collaborated
December 2003                                                                                          with TUI Deutschland to develop a
                                                                                                       new training concept for tour guides
                                                                                                       (permanent staff training) focussing
                                                                                                       on environmental protection. These
                                                                                                       two companies jointly founded the
                                                                                                       “TUI environmental ambassador”
                                                                                                       project in the 2003 financial year.
                                                                                                       Active environmental protection in
                                                                                                       the destinations is boosted by sup-
                                                                                                       porting the hands-on environmental
                                                                                                       involvement of TUI staff.

                                                                         World of TUI Group Environmental Reporting 2003/2004    45
Environmental targets 2004 – 2006
TUI AG 47 Tour Operators 49 Business Travel 50
Airlines 51 Destination Management 52 Hotels &
Resorts 54 Logistics/Industry 55

46   World of TUI Group Environmental Reporting 2003/2004
            Environmental targets of TUI AG

                                                                                                              Applied nature conservation. The ”Heerter
                                                                                                              See” protected area and European nature
                                                                                                              reserve owned by TUI is managed by the
                                                                                                              NABU nature protection society because of
                                                                                                              the area’s major environmental importance.
                                                                                                              The wetlands are home to breeding and
                                                                                                              migrating populations of 288 bird species,
                                                                                                              of which 112 are in the ”Red List” of
                                                                                                              endangered species, including cranes,
                                                                                                              ospreys, black storks and kingfishers.

TUI AG Group Corporate Environmental Management
Project/activity                                 Status                                                   Target 2004–2006

Expansion of ISO certification throughout         28 % of all turnover in 2003 was already generated      35 % of all TUI AG turnover should be generated
the Group                                         by certified companies                                  by certified Group companies
Sustainability Leadership Forum (SLF)             Project with CSM (Center for Sustainable Management)    Integration of environmental sustainability within
                                                  of the University of Lüneburg and B.A.U.M.              the sustainability management of TUI AG and
                                                                                                          World of TUI companies
Group Environmental Reporting 2003/2004 for Group Environmental Reporting 2003/2004 for the               Continuous further development of environmental
publication in the internet to strengthen    TUI Group published in May 2004.                             reporting to meet in-house and external require-
non-financial aspects in corporate reporting website relaunched in                ments.
                                             November 2003 with a completely new version.                 Content and usability of
                                                                                                          to be regularly checked and optimised as required.
Development of “Beacon” projects (e.g. on         Project development with IUCN (World Conservation       Ongoing involvement
issues involving biodiversity, local authority    Union) as part of TUI AG’s biodiversity strategy
co-operation and development)                     Project development with ICLEI (International Council
                                                  for Local Environmental Initiatives) as part of TUI’s
                                                  involvement in local Agenda 21 processes
In-house environmental communications             Continuing integration of TUI Environmental Network     Implementing a Group conference on further
and continuous further integration of the         via various media channels                              professionalisation of co-operation and internal
TUI Environmental Network (TEN!)                                                                          reporting
Environmental monitoring of TUI AG Group          80 % returns in 2003                                    Boosting returns to 100 % by 2006
companies                                         Environmental data integrated within Group-wide         Group-wide use of environmental data
                                                  environmental reporting
                                                  Benchmarking studies amongst Group companies            Environmental benchmarking of TUI AG companies
Setting up a special environmental                “Experts corner” set up                                 Continuous further development of content
“Experts corner” in the TUI Intranet Portal (TIP)                                                         and usability
Regular articles in the TUI times staff           Articles on environmental issues in every edition       Ongoing continuous informing of staff and raising
newspaper                                         in 2003                                                 staff awareness

                                                                                        World of TUI Group Environmental Reporting 2003/2004                 47
Environmental targets of TUI AG

TUI AG Headquarters
Project/activity                                 Status                                                    Target 2004–2006

In-house environmental management system         ÖKOPROFIT project with local Agenda 21 office of the      ISO 14001 certification of TUI AG headquarters in
at TUI AG headquarters                           city of Hanover. Registration as an ÖKOPROFIT business    2005
                                                 achieved following environmental audit in 2003
                                                 Continuation of the initiated activities and adaptation
                                                 to meet the requirements of ISO 14001
Continuous improvement in in-house               Publication of the annual in-house environmental status   Heat energy / heated area -8 %
environmental protection                         report in the internet (          Power consumption/employee -5 %
                                                                                                           Paper consumption/employee -2.5 %
                                                                                                           Share of waste separated for recycling 80 %
Setting up a database for the continuous         Database ready (TUI management tool – in-house            Roll out the database and our experience in TUI
monitoring of all material flows within TUI AG   environmental protection)                                 Group companies
Introduction and use of recycling paper          Providing recycling paper for photocopiers /offices       Reduce paper consumption by at least 2.5 % and
                                                 White paper only available upon request and extra         further reduction in use of “white” paper
Energy saving measures in offices                Extension leads with separate switches                    Replace all neon lights with high-efficiency models
                                                 Staff information: “Switch off the screen when leaving    (currently being tested); activate energy saving
                                                 your workplace”                                           option on PCs; continuous reduction in energy
                                                 “Turn off heating when opening the windows and            consumption
                                                 over night”
Install additional water meters                  Water meters installed and in operation                   Optimise meter reading and data collection;
                                                                                                           resulting in continuous improvement in resource
Establish content about “In-house                Ongoing                                                   Continuous provision of the latest information
environmental protection” in the TUI Intranet
Raising staff awareness                          Environmental Day in February 2004. Information on pro-   Ongoing
                                                 per refuse separation in the form of the disposal guide   Other environmental info days planned
Set up recyclables collection points and         Setting up recyclables collection bins in tea kitchens    Target for the proportion of recyclable waste
three-way waste separation at workplaces         and corridors                                             relative to total waste set at 80 %
                                                 Expanding waste separation in offices to include DSD      Control separation by employees and cleaning
                                                 waste (green point), residual waste and paper             staff
Pro-environment driver coaching                  In preparation: preliminary discussions with providers    Offer staff opportunity of undertaking this training
                                                 carried out                                               Additional training for company drivers and com-
                                                                                                           pany car drivers; lowering fuel consumption of TUI
                                                                                                           company cars.
Reduction in hazardous materials                 Use of hazardous materials significantly reduced,         Further reduction in hazardous materials. No
                                                 storage optimised                                         increase
                                                 Hazardous materials inventory updated and audited

48         World of TUI Group Environmental Reporting 2003/2004
           Environmental targets of TUI Tour Operators

                      You’ve only really been somewhere if you‘ve
                      been there on foot: TUI
                      Deutschland and the Alpine School Innsbruck
                      jointly arrange hiking holidays focussed on
                      getting close to nature and culture – for
                      instance, on Madeira.

TUI Deutschland
Project/activity                               Status                                                     Target 2004–2006

Certification of TUI Deutschland GmbH          Certification completed                                     Annual environmental audits by independent
according to international ISO 14001                                                                       expert and re-auditing 2006
environmental standard
Reorientation of environmental quality         Pilot phase started in 2004                                 Implementation of the concept including
assurance for TUI Deutschland contractual                                                                  environmental product labelling in distribution
hotels                                                                                                     media
Development of close-to-nature excursion       Start-up of the TUI “close-to-nature excursion holidays”    Additional activity to develop close-to-nature
products and promotion of existing close-to-   internet pages                                              excursion products
nature excursion products in the TUI product   Examples at
range (in agreement with product management,   TUI criteria for close-to-nature excursions formulated.
agencies and retail)                           First close-to-nature excursions on the market
Continuous improvement in in-house             Publication of the annual in-house environmental             Heating energy / heated area -6 %
environmental protection                       status report in the internet (       Power consumption/employee -5 %
                                                                                                            Paper consumption/employee -2.5 %
                                                                                                            Proportion of waste separated for recycling 80 %
Participation in ÖKOPROFIT local Agenda 21     Registration as ÖKOPROFIT Hanover business 2000,             Long-term involvement in local Agenda 21
project of city of Hanover                     2001 and 2002-3, participation in ÖKOPROFIT 2004             process
Establish intranet and internet section on     New internet ( and intranet           Further development of intranet and internet
environmental management                       sections launched                                            pages
Establish a regular in-house Environment       Newsletter regularly dispatched in 2004 to persons on        Broaden distribution of Environment Newsletter
Newsletter                                     TUI in-house distribution list                               to include TUI-external distribution list
Environmental training for TUI tour guides     Pilot phase with five selected destinations completed        Integration of environmental training for all TUI
                                                                                                            tour guides
Environmental ambassador concept               Pilot phase: calling on all TUI staff in destinations to use Project recommendations from staff submitted
                                               their own initiative to recommend environmental projects in 2004 will be submitted in accordance with the
                                               worthy of support by TUI Environmental Management,           “TUI environmental ambassador” concept
                                               and to play an active part in realisation of the activity as
                                               a kind of project mentor
Annual environmental information days          Planning for Green Days on 2.– 4.6. 2004 under way           Annual implementation of Green Days
for all staff (Green Days)

                                                                                     World of TUI Group Environmental Reporting 2003/2004                    49
Environmental targets of
TUI Tour Operators/Business Travel

Hapag-Lloyd Cruises
Project/activity                                Status                                                    Target 2004–2006

Transporting scientists to and from research    Co-ordinating the passage of 27 scientists in the         Ongoing. 35 scientists already noted down for
stations in the Antarctic                       2002/2003 season                                          the 2003/2004 season

Jetair/TUI Belgium
Project/activity                                Status                                                    Target 2004–2006

Formulation of an environmental code within     First working draft in September 2003                     Ongoing development and formulation of the
the Association of Belgian Tour Operators                                                                 environmental code

Nouvelles Frontières/TUI France
Project/activity                                Status                                                    Target 2004–2006

Waste management                                Introducing recyclables separation in Nouvelles           Ongoing optimisation
                                                Frontières headquarters in Paris
Resource conservation                           Printing the “Hiking &Trekking” brochure for summer       Ongoing analysis to check whether all brochures
                                                2004 on 100 per cent recycling paper                      can be printed on recycling paper in future
Environmental monitoring                        Elaboration of environmental monitoring questionnaire     Introducing environmental monitoring focussing
                                                                                                          on hotels at all destinations

Project/activity                                Status                                                    Target 2004–2006

Environmental activity award                    TUI UK presents the annual TUI UK Gold Medal Award        Presentation of the “TUI UK Gold Medal
                                                which recognises the achievements of providers and        Award 2004”
                                                organisations who fulfil defined environmental criteria
                                                to a particularly high degree
Integrated responsible tourism programme        Initial implementation start 2004                         Implement the integrated Responsible tourism
Commence environmental auditing of hotels       Initial implementation start 2004                         Complying with the FTO responsible tourism
                                                                                                          'statement of commitment'
Delivering code of practise to                  Initial implementation start 2004                         Complying with the FTO responsible tourism
overseas suppliers                                                                                        'statement of commitment'
Develop overseas projects with the travel foun- Initial implementation start 2004                         Complying with the FTO responsible tourism
dation implementing animal welfare guidelines                                                             'statement of commitment'
developed in conjunction with Born Free

TQ3 Travel Solutions
Project/activity                                Status                                                    Target 2004–2006

Introduction and certification of environmental Definition of the necessary structure and separate        Certification of all premises in Germany according
and sustainability management                   measures planned in 2004                                  to ISO 14001 planned for 2005
                                                Co-operation with the chair of “Sustainable Economics”
                                                of the University of Bremen

50        World of TUI Group Environmental Reporting 2003/2004
           Environmental targets of TUI Airlines

                                                                                                            Britannia Airways launched its Fuel
                                                                                                            Conservation Programme in 2002 to
                                                                                                            systematically reduce its aviation fuel
                                                                                                            consumption. This programme optimi-
                                                                                                            ses flight planning and operation, and
                                                                                                            incorporates a new route planning

TUI Airline Management
Project/activity                              Status                                                    Target 2004–2006

Environmental monitoring of TUI Airlines      Introduction of systematic environmental monitoring       Continuous further development

Britannia Nordic
Project/activity                              Status                                                    Target 2004–2006

Environmental communications                  Formulating an environmental manual to publish the        Internet-based publication planned for autumn
                                              environmental policy, goals and measures                  2004

Britannia Airways UK
Project/activity                              Status                                                    Target 2004–2006

Environmental report and environmental        Realising a study project at headquarters in Luton in     Publication of Britannia Airways Environmental
impact analysis                               co-operation with the Green Business Network              Report in 2004
Co-operation with the Born Free Foundation    Numerous projects since 1995 incl. transport of wild      Participation in “Business in the Community
                                              animals, sponsoring Great Apes Survival Project (GRASP)   Award”
Accredited environmental /responsible tourism Initial training undertaken                               Course to be successfully completed by end 2005
training for environmental reps
Establish environmental reporting page        New site being developed                                  Further development and updates undertaken
on website
Reduce paper consumption                      Cockpit: pilot laptops provided; Cabin: PDAs provided     Project implemented – ongoing, successful
                                              for cabin crew                                            implementation

Hapag-Lloyd Flug
Project/activity                              Status                                                    Target 2004–2006

Reducing paper consumption, printing          Introducing electronic publication and editing systems      Ongoing. Shift from paper-based documentation
consumables and transport costs – all with    for technical documentation, internet-based document to electronic media
the aim of resource conservation              access, reducing amount of paper in cockpits
Fuel conservation project                     Efficiency enhancement measures implemented: winglets, Weight reduction by using lighter aircraft seats
                                              special aircraft engine cleaning methods, new flight proce- planned from 2005 (improved cabin)
                                              dures. Reducing the use of auxiliary power units (APU)
Introduction of non-smoking on all                                                                        Non-smoking on all Hapag-Lloyd flights from
Hapag-Lloyd flights                                                                                       01.11.2004

                                                                                   World of TUI Group Environmental Reporting 2003/2004                 51
Environmental targets of TUI Destination

                                                                                                    TUI expressly supports the applica-
                                                                                                    tion by the “Las Cañadas del Teide”
                                                                                                    National Park (Tenerife, Canary
                                                                                                    Islands) for inclusion in the
                                                                                                    UNESCO World Heritage Site list.

Aeolos, Cyprus
Project/activity                               Status                                                      Target 2004–2006

Raising customer awareness                     Integration of “Forest fire risk” issue in the excursion    Ongoing
                                               programme by carrying out tree-planting campaigns

Mex-Atlántica Tours, Mexico
Project/activity                               Status                                                      Target 2004–2006

Reducing waste volumes generated during        Avoiding one-way containers and initiating recycling        Extending the activities including introduction
excursions                                                                                                 of washable cutlery on selected excursions
Analysing the implementation of close-to-      Preliminary discussions with TUI AG Group Corporate         Ongoing project evaluation
nature excursions in the Cancún/Riviera Maya   Environmental Management carried out

Pollman’s Tours & Safaris, Kenya
Project/activity                               Status                                                      Target 2004–2006

Sponsoring of reforestation programme in       First activities in the form of tree-planting campaigns     Enlarging the reforestation areas by incorporating
the Tsavo West National Park                                                                               reforestation campaigns in excursions with
                                                                                                           Pollman’s customers

Tantur, Turkey
Project/activity                               Status                                                      Target 2004–2006

Resource conservation                          Introducing energy-saving bulbs in offices, water-saving    Ongoing
                                               measures, use of recycling paper
Waste management                               Introduction of waste separation in 2004                    Ongoing

52        World of TUI Group Environmental Reporting 2003/2004
               Environmental targets of TUI Destination

                                        “For my friends at TUI, for their commit-
                                        ment to environmental protection.”
                                        David Meca, Spanish long-distance
                                        swimmer and extreme sports athlete

Tunisie Voyages, Tunisia
Project/activity                                Status                                                 Target 2004–2006

Close-to-nature tours and excursions            Development of new tours and excursions for nature     Ongoing evaluation and further development in
                                                lovers, such as hiking and trekking tours              co-operation with special providers
Environmental communications                    Communication of environmental criteria and TUI        Ongoing
                                                environmental guidelines to the staff

TUI Service, Switzerland
Project/activity                                Status                                                 Target 2004–2006

Training concept focussing on environmental     Development completed. Test phase                      Ongoing expansion of the monthly destination
aspects for tour guides                                                                                training courses focussing on the environment in
                                                                                                       all destinations in summer 2004

TUI España
Project/activity                                Status                                                 Target 2004–2006

Creating a Spanish-wide environmental           Appointing TUI España environmental co-ordination     Creating the basis and conditions for internal co-
network for all TUI España regions              team incorporating the various regions (Canaries,     operation on environmental aspects, and using
                                                Balearics, Andalusia, Catalonia)                      this as the basis for developing co-ordinated
                                                                                                      activities at a national and international level
                                                                                                      (e.g. certification)
Biodiversity                                    Active involvement in the Protection of Species       Active implementation of the measures developed
                                                Diversity on the Canaries Working Group               by the working group and further continuation of
                                                                                                      the work
Environmental communications                    Conferences and meetings with business associations   Ongoing expansion of communications activities
                                                and regional governments
Spain-wide use of CD-ROMs covering              Implementation in co-operation with the environment   From 2004, use by TUI Group contractual
“Environmental management in hotels”            commission of the ASHOTEL hotel association           partners on Tenerife. Step-wise throughout
(in Spanish)                                    (Asociación Hotelera y Extra-hotelera de Tenerife,    Spanish market.
                                                La Palma, La Gomera y El Hierro)

                                                                                      World of TUI Group Environmental Reporting 2003/2004           53
Environmental targets of TUI Hotels & Resorts

Project/activity                                  Status                                                      Target 2004–2006

Installing a solar energy plant (parabolic collect- Installation completed                                    Further development of the system so that the
ors) to air-condition the Iberotel Sarigerme Park                                                             investment is largely paid for by energy savings
Research project with the University of Stuttgart Preliminary study carried out. Co-operation initiated       Introduction of innovative technologies in TUI
and German Ministry of Education and Research                                                                 hotels for climate and water protection
(BMBF) on bio-gas extraction and exploitation
in sewage works

Project/activity                                  Status                                                      Target 2004–2006

Introduction of an ISO 14001 environmental        Successful certification                                    Certification according to ISO 14001 in March
management system at Dorfhotel Fleesensee                                                                     2004

Project/activity                                  Status                                                      Target 2004–2006

Introduction of ISO 14001 environmental           Environmental management system according to ISO            Systematic introduction of EMS in all Grecotel
management systems                                14001 successfully introduced in Grecotel Pella Beach       complexes, certification according to ISO 14001
Implementation of a health hygiene system         Successful implementation in almost all Grecotel com-       Implementation and certification of the system
(HACCP)                                           plexes in 2003 and incorporation of HACCP specifications    in all complexes
                                                  for purchasing policy in Grecotel operation standards
Installing desalination plants for drinking water Use of desalination plant at Grecotel Mykonos Blu           Installation of similar desalination plants in
production                                                                                                    Grecotel hotels in Soinio and Corfu
Permanent implementation and expansion of Implementation of numerous energy saving measures                   Continuation of activities particularly with respect
energy saving measures and use of renewable in Grecotel complexes; reduction of oil consumption by            to use of pro-climate gas appliances for hot water
energies                                          40–50 % in 2003 thanks to the installation of solarpanels   production

Project/activity                                  Status                                                      Target 2004–2006

Certified environmental management                Implementing EMS according to EMAS in Nordotel hotels Ongoing
Use of renewable energies                         Expansion of the programme to use renewable solar     Ongoing
                                                  power in hotels on Lanzarote

Project/activity                                  Status                                                      Target 2004–2006

Achievement of Austrian Environmental Label       Robinson Club Ampflwang awarded label in 2003               Receipt of Austrian Environmental Label planned
for Robinson Clubs in Austria                                                                                 for Kleinarl and Schlanitzen Alm clubs
Environmental communications                      Communication of environmental activities via the           Ongoing continuation of activities
                                                  internet, investor brochures, catalogue pages, customer
                                                  information and staff training
                                                  Co-operation with schools on environmental issues
Resource conservation and technical               Installation of Building Management Systems (BMS)           Ongoing, various measures planned, particularly
innovations                                       and numerous water and energy saving measures in            for the new Kleinarl Robinson Club in Austria
                                                  Robinson Clubs

54         World of TUI Group Environmental Reporting 2003/2004
           Environmental targets of Logistics/Industry

Hapag-Lloyd Container Line is in the
Clean Cargo Working Group of the
Business for Social Responsibility
organisation (BSR). Environmental
management at Hapag-Lloyd Con-
tainer Line gained ISO 14001 environ-
mental certification in 2003.

Hapag-Lloyd Container Line
Project/activity                                 Status                                                     Target 2004–2006

Container ships successively moving over to      Almost complete implementation amongst                     All container ships will have pro-environment
TBT-free underwater paint                        container fleet                                            underwater paint by 2005
Elaboration of first Hapag-Lloyd Container       In preparation                                             Publication in 2004
Line Environmental Report
Internal communication of quality and environ-   Setting up courses as part of the general training         Ongoing
mental management, and environmental goals       programme for new staff
Reducing fuel consumption and associated         The first container ship with “electronically controlled   Delivery of first container ship with “electronically
NOx emissions by introducing technical           engine” currently under construction                       controlled engine” scheduled for 15.5.2005
innovations in container ships

WOLF Air-conditioning
and Heating Technology
Project/activity                                 Status                                                     Target 2004–2006

Certified environmental management               Planning phase for OHRIS certification in 2003             Successful certification in January 2004
                                                 (Occupational Health and Risk Management System)
Environmental communications                     Quarterly staff information on status of achieving         Ongoing
                                                 environmental goals
                                                 All trainees take part in a special one week long
                                                 seminar covering issues including environmental
                                                 protection and environmental goals

                                                                                         World of TUI Group Environmental Reporting 2003/2004                 55
Summary Certified environmental manage-
ment systems. Environmental improvement
processes in TUI destinations 57 Certified
municipal environmental management. Clima-
te change and climate protection. Sustainable
mobility – work in progress 58 “We need
crash barriers.” 59

56   World of TUI Group Environmental Reporting 2003/2004
           Certified environmental management systems.
           Environmental improvement processes in TUI

                      Departmental restructuring in TUI           which again tops the (world) ran-       certification, the impressive scale of
                      AG means that Group Corporate               kings of TUI Environment Champions      the improvement process is clearly
                      Environmental Management has                with its continuous best practice and   demonstrated by the various brands
                      been part of Human Resources &              ongoing environmental innovation.       of TUI Hotels & Resorts which have
                      Legal Affairs since 1 June 2003. This            The experts at Hapag-Lloyd         achieved remarkable improvements
                      institutionalises the close connection      Container Line, Britannia Airways,      in their operating performance, as
                      to human resource activities (HR ser-       Wolf Airconditioning and Heating        well as their environmental perfor-
                      vices and HR development) and legal         Technology and TUI Deutschland          mance indicators and individual en-
                      affairs, as well as the needs of em-        have produced impressive professio-     vironmental management systems,
                      ployee representatives – as reflected       nal reports. Of the hotel brands,       not to mention the surveyed envi-
                      in the Group Committee on Health            Grecotel stands out alongside           ronmental satisfaction of their cus-
                      Safety and the Environment and the          Nouvelles Frontières’ Paladien Hotels   tomers.
                      Group Working Group on Sustainable          and Grupotel. A surprise were the            In this context, we also focussed
                      Tourism. In the TUI AG Annual Report        groundbreaking reports by the           in 2003 on environmental improve-
                      2003, the section on “Environmental         incoming agencies Aeolos Cyprus         ment processes in TUI destinations
                      protection. Partnership and co-opera-       (whose transport division was           and those implemented by TUI
                      tion. Certification for environmental       also ISO 14001 certified in 2003),      specific local authorities, in addition
                      management” makes a clear referen-          TUI Bulgaria and Tunisie Voyages.       to environmental management in TUI
                      ce to the TUI AG environment inter-         The ambitious implementation pro-       hotels. As they say in the language
                      net pages           grammes of TQ3 Travel Solutions in      of the TUI Group’s main destination
                      which provide up-to-date information        the business travel segment, TUI        country: “Hoteles sostenibles en
                      about new projects and developments         España in the broad range of pro-       destinos sostenibles”. A typical
                      and comprehensively report on the           ducts of its Spanish incoming agen-     example of our local authority en-
                      Group’s environmental activities (p.        cies, and Dorfhotel at its Fleesensee   vironmental activities in 2003 was
                      84).                                        complex in Mecklenburg-Vorpom-          the effective incorporation of our
                           Our Group Environmental Re-            mern, have all successfully realised    environmental criteria for destina-
TUI AG Annual         porting 2003/2004 is a significant          their development phases in 2003.       tions in four of our model regions
Report 2003           move as part of our continuous                   And even where there is no         (Crete, Side/Antalya, Tenerife, Rügen).
                      improvement process of raising the
                      profile of the environmental activities
                      of our Group companies in various
                      European and non-European coun-
                      tries throughout the tourism value
                      chain: retail, tour operators, transport,
„Without environ-     destination management and hotels,
mental quality,       as well as other segments. The results
there is no holiday   shows significant progress “on all
quality and no        fronts”. ISO 14001 certification in
customer satisfac-    2003 by various companies including
tion.”                Hapag-Lloyd Container Line, the
                      Robinson España hotel company, and
Karl J. Pojer,        the tour operator TUI Deutschland
Director TUI          pave the way and act as models in
Hotels & Resorts      their market segments. These models
                      again include – in a way unsurpassed
                      by any other TUI hotel – the Iberotel
                      Sarigerme Park in Dalaman, Turkey,

                                                                            World of TUI Group Environmental Reporting 2003/2004   57
           Certified municipal environmental management.
           Climate change and climate protection.
           Sustainable mobility – work in progress

“Environmental        The environmental weaknesses/               on. The main focus of the project in      growing, particularly where flights
protection issues     strengths of the destinations, and          other model regions was the use of        to and from holiday destinations
give rise to highly   the opportunities/risks, were repor-        renewable energies on Crete, local-       become the central criteria for
productive oppor-     ted to the decision makers and local        authority waste and landfill manage-      (tourism critical) sustainability
tunities to enhance   stakeholders. Typical for this process      ment in Side/Antalya, and nature          assessments. Notwithstanding the
the profile of the    is the Costa Adeje district on Tene-        park development on Rügen/Ger-            erroneous and ineffective propos-
TUI brand in such     rife, which is the most important local     many.                                     als for avoidance strategies, which
areas as: sense       authority on the island for TUI tour             The question is often raised in      ignore in particular the environ-
of responsibility,    operators. The particularly professio-      this context about the extent to          mental as well as the social value-
future-orientation    nal and direct co-operation between         which holidaymakers (consumers)           added effects of air package holi-
and forward-look-     TUI Environmental Management and            financially reward these environ-         days, we placed a high priority
ing.”                 the local authority, not to mention         mental qualities (by higher levels of     in 2003 on “mobility and climate
                      the close transfer of knowledge bet-        bookings or higher prices). Although      change”. The CO2 reduction pro-
Market research       ween the two parties, enabled the           we are very well aware that our           grammes implemented by the air-
study Ernest-         Costa Adeje district to become the          “sustainable production model” has        lines (e.g. winglet technology, avia-
Dichter-Institute     first tourism local authority in Spain      to be matched by the appropriate          tion fuel reduction programmes),
carried out on        to win UNE-EN ISO 14001 certificati-        “sustainable” consumers – i.e., de-       energy efficiency in the air (air-
behalf of TUI D,                                                  mand needs to be increased to also        craft) and on the ground (hotels),
2003                                                              be economically sustainable – we still    and the targeted use of renewable
                                                                  primarily put our faith in our process    energies, are still our key instru-
                                                                  strategy: “Sustainable environmental      ments. As part of group-wide
                                                                  quality-assurance first!” As far as our   environmental monitoring through-
                                                                  marketing activities are concerned        out the value chain, our questions
                                                                  (environmentally-friendly hotels, TUI     on specific CO2 emissions as one of
                                                                  Environment Champions, close-to-          the critical environmental parame-
                                                                  nature excursion products, brochure       ters are raising the general level of
                                                                  information and our environmental         awareness of this problem. Models
                      Community development with TUI              product and process quality guaran-       of “climate-neutral flying” discus-
                      España, TUI UK (Thomson Holidays)           tees overall) the name of the game        sed previously, involving voluntary
                      and TUI AG                                  is: “Marketing follows control” and       CO2 compensation payments, are
                                                                  not the other way round!                  not yet suitably developed in our
                                                                       And, however promising the           opinion and their impact on des-
                                                                  environmental processes and results       tinations is problematic. We are
                                                                  achieved by the tour operators,           therefore increasing in a problem-
                                                                  hotels and destination management,        oriented way the development of
                                                                  the focus of our risk assessment is       the “climate change and climate
                                                                  on transport: an area where we need       protection” issue on the basis of
                                                                  to look more closely at “anthropo-        numerous stakeholder dialogues
                                                                  genic causes of climate change”.          from the point of view of the finan-
                                                                  With respect to air package holidays      cial community and the internatio-
                      At an official ceremony in February 2003,   in particular, and its own airlines       nal frameworks of the Kyoto Proto-
                      TUI presented the mayor, and deputy         and long-haul travel and low-cost         col ( joint implementation, clean
                      mayor responsible for tourism and envi-     carriers, TUI has been increasingly       development mechanisms), as well
                      ronmental development, an award for the     brought into the spotlight of the         as the results of the start of emis-
                      successful ISO 14001 certification of the   political, scientific and environmental   sion trading in Europe.
                      Adeje municipality on Tenerife.             debate. Pressure to take action is

           58         World of TUI Group Environmental Reporting 2003/2004
“We need crash barriers.”

   Interview with Wolf Michael Iwand, TUI AG Group
   Corporate Environmental Management Director,
   DER SPIEGEL No. 32, August 2003

   SPIEGEL: Around 220 million holidaymakers are expect-
   ed in the Mediterranean area this year. How many have
   booked with Europe’s largest tour operator?

   Iwand: Of our 20 million customers, probably around
   10 million, of which five million from Germany. We have
   around 6 000 hotels and resorts under contract. The
   region accounts for around 50 per cent of our total
   turnover. It is extremely important for our business.        other industries and local communities themselves. At
                                                                the destinations, we try to raise people’s awareness, and
   SPIEGEL: How significant is the increasing environ-          particularly to influence the attitude of the mayor. This is
   mental impact – sewage problems, mountains of                crucial and only comes about by talking to them direct –
   rubbish, paving over of coastal strips?                      and then things really do change. Good relations with
                                                                local politicians are much more important than with tour-
   Iwand: Our customers may have justifiable aesthetic          ism ministries.
   criticism here and there, but there is no disaster sce-
   nario. This is also confirmed by our continuous environ-     SPIEGEL: Do environmental projects get the money they
   mental monitoring as a tour operator. The progress           require?
   since 1990 is very apparent.
                                                                Iwand: Rarely. Environmental goals are often closely
   SPIEGEL: Isn’t tourism around the Mediterranean in           connected with economic objectives in these cases. Only
   particular in the process of destroying the very basis       when money is invested in environmental protection is
   of its existence?                                            there an increase in net product, and only then can all
                                                                of those involved benefit from tourism.
   Iwand: There is no doubt that we are both a victim
   as well as a culprit. We are actively doing all we can to    SPIEGEL: But it is primarily tourists that waste water
   improve the situation. In the last ten years, our environ-   and produce unnecessary refuse.
   mental protection methods have also made a big change
   to the overall picture. And the environmental impact         Iwand: The reverse is actually true: with tourists, we
   actually diminishes gradually as the level of exploitation   export environmental protection. On the basis of all my
   increases.                                                   experience I can say that we need more tourism, not less
                                                                tourism, because it is the economic sector of the future.
   SPIEGEL: How is that possible?                               We need agriculture and forestry, as well as fishing, but
                                                                we need a model that goes arm-in-arm with tourism
   Iwand: Because tourism structurally replaces old in-         because otherwise there will not be enough net product
   dustries such as coastal agriculture and commodities         in the Mediterranean.
   industries which either ignore or barely heed the needs
   of the environment.                                          SPIEGEL: But who wants to spend their holidays with
                                                                an ever increasing mass of tourists?
   SPIEGEL: TUI forces out well-established production
   sectors and praises this as a boon for the environment?      Iwand: That is a matter of taste. However, such a model
                                                                would have to be implemented jointly by all Mediter-
   Iwand: Absolutely. The more hoteliers pay attention to       ranean states. The Mediterranean needs crash barriers –
   environmental quality – also as a result of our pressure –   although it is naturally very clear that Italy will no longer
   the more obvious the level of pollution generated by         go back to the way it was when Goethe paid it a visit.

                                                      World of TUI Group Environmental Reporting 2003/2004      59
Outlook Creative intercultural learning and
integration process. Sustainable increase in
environmental value in partnership. Going
beyond – Development sustainably.

60   World of TUI Group Environmental Reporting 2003/2004

   The complexity of the still continuing Group repo-                Further development of strategic goals and operative
   sitioning and the multidimensionality of the vertical and         implementation to maintain biological diversity by the
   horizontal integration of TUI Group companies within              touristic invalorisation of national parks together
   the European market leading tourism group TUI AG,                 with UN and non-governmental organisations.
   explicitly demands as part of our international orienta-
   tion a creative, intercultural searching, learning and inte-      Establishment and extension of stakeholder co-
   gration process for our wide-ranging environmental                operation and public-private partnerships within
   sustainability goals. However, the economic and political         European source markets and worldwide destination
   environment after 9/11 only currently allows an unosten-          countries.
   tatious consolidation of the many environmental and
   nature protection activities within the TUI Group. We             Special support for local, community and regional
   shall continue to rigorously pursue the continuous                development programmes within the framework
   improvement process with which we have achieved                   of Agenda 21 processes in TUI destinations and
   visible and measurable step-by-step results over the              destination partnerships.
   years. Within the framework of our corporate goals and
   our voluntary obligations, we not only stand behind our           Greater consideration of social aspects within the
   corporate environmental responsibility towards our                environmental enhancement process (value-added
   customers, staff, shareholders, stakeholders, financial           and identification effects; reduction in poverty) in TUI
   markets and civil societies, we also see the non-financial        destinations and developing countries in particular.
   aspects of our business activities as an integral part of
   our product and process strategies. We have set oursel-           Integration of TUI environmental protection and
   ves ambitious goals for 2004-2006 throughout the value            nature conservation activities, and the environmental
   chain and in each company segment (see pages 42 to                management systems of TUI companies in the
   50). The following are representative of all of these goals       sustainability management system of TUI AG.
   and reflect the main focus of the activities for TUI com-
   panies:                                                           Strengthening the overall understanding of leadership
                                                                     and the pioneering role of TUI AG within the family of
      Continuing efforts to raise the awareness of staff and         our companies and partners at home and abroad in
      ongoing management coaching by intensifying training           the sense of corporate social responsibility.
      activities, by closer integration and active co-operation
      within the TUI Environmental Network (TEN!) and the         What we previously said on the way from Rio to Johan-
      online provision and exchange of relevant expertise.        nesburg at the World Summit on Sustainable Develop-
                                                                  ment (WSSD) in Johannesburg and the International
      Quantitative and qualitative intensification of internal    Year of Sustainable Tourism (IYE) 2002, still stands in its
      Group environmental reporting and development to            entirety: When we talk about “value added” and “value
      control on the basis of environmental performance           enhancement” we always also talk about our “corporate
      indicators.                                                 value”: Going beyond – Development sustainably.

      Continuous roll out of environmental certification of
      Group companies and premises of TUI operations.

      Continuous monitoring of “climate change and
      mobility development” issues with a special focus
      on the establishment of practice-based technical
      expertise, also to adapt to climate consequences.

                                                        World of TUI Group Environmental Reporting 2003/2004     61
Index of all Group companies
named in the report

      Group company                  Country (abbr.)        Page

      TUI AG                         Germany (D)            3, 5, 7, 9, 12, 13, 14, 15, 16, 20,
                                                            21, 22, ,23 24, 25, 26, 29, 30, 31,
                                                            32, 33, 34, 35, 36, 40, 41, 43, 45,
                                                            47, 48, 52, 57, 58, 59, 61, 66, 67,

      TUI Interactive                Germany (D)            13
      TUI Leisure Travel             Germany (D)            13, 14, 24, 28
      TUI ReiseCenter Austria        Austria (A)            13

      Business Travel
      TQ3 Travel Solutions           Germany (D)            13, 20, 31, 50, 57

      Tour Operators
      Jetair                         Belgium (B)            13, 31, 50
      Gulet Touropa Touristik        Austria (A)            13
      Nouvelles Frontières           France (F)             13, 30, 31, 37, 50, 57
      Spinout SportTours             Switzerland (CH)       37
      TUI Austria                    Austria (A)            13, 41
      TUI Deutschland                Germany (D)            9, 13, 16, 19, 21, 22, 23, 31, 36,
                                                            40, 41, 43, 45, 49, 57, 58, 67
      TUI Nederland                  Netherlands (NL)       13, 31, 36, 39, 44

                                 {                  }
                                     Denmark (DK)
      TUI Nordic/Fritidsresor/       Finland (FIN)
                                                            11, 13, 30, 31, 35, 36, 39
      Finnmatkat/Star Tour           Norway (N)
                                     Sweden (S)
      TUI Polska                     Poland (PL)            41
      TUI Suisse                     Switzerland (CH)       13, 31, 37, 41
      TUI UK/Thomson Holidays        Great Britain (GB)     10, 13, 30, 31, 35, 37, 50, 58
      Wolters Reisen                 Germany (D)            13

62   World of TUI Group Environmental Reporting 2003/2004
Index of all Group companies
named in the report

    Group company                      Country (abbr.)      Page

    TUI Airline Management/            Germany (D)          13, 17, 25, 38, 51, 66
    TUI Airlines
    Britannia Airways                  Great Britain (GB)   13, 24, 25, 31, 33, 38, 51, 57

                                   {                  }
                                       Denmark (DK)
    Britannia Nordic                   Finland (FIN)
                                                            13, 25, 38, 51
                                       Norway (N)
                                       Sweden (S)
    Corsair                            France (F)           13, 25
    Hapag-Lloyd Flug                   Germany (D)          13, 24, 25, 51
    Hapag-Lloyd Express                Germany (D)          13, 25
    Thomsonfly                         Great Britain (GB)   13

    Destination Management
    Aeolos Travel                      Cyprus (CY)          13, 19, 30, 43, 52, 57
    African Travel Concept             South Africa         13
    Danubius Travel                    Romania (RO)         13
    Mex-Atlántica Tours                Mexico (MEX)         13, 30, 52
    Pollman’s Tours & Safaris/
    Ranger Safaris (ARP Group)
                                       Kenya (KE)
                                       Tanzania (TZ) }      13, 30, 31, 33, 38, 52

    Schwerin Plus Touristik            Germany (D)          13
    Tantur Turizm Seyahatat            Turkey (TR)          13, 52
    Thomson Services Malta/TUI Malta   Great Britain (GB)   30
    Travco                             Egypt (ET)           30
    TUI Bulgaria                       Bulgaria (BG)        13, 29, 57
    TUI España                         Spain (E)            13, 20, 23, 30, 34, 38, 40, 53,
                                                            57, 58, 67
    TUI Hellas                         Greece (GR)          13, 30, 35, 38
    Tunisie Voyages                    Tunisia (TN)         13, 53, 57
    Ultramar Express Dominicana/       Dominican            13, 30
    TUI Dominicana                     Republic (DOM)
    World of TUI Cars                  Spain (E)            13, 29
    TUI Service                        Switzerland (CH)     13, 14, 38, 41, 43, 45, 53

                                                            World of TUI Group Environmental Reporting 2003/2004   63
Index of all Group companies
named in the report

      Group company                  Country (abbr.)        Page

      Hotels & Resorts
      TUI Hotels & Resorts          Germany (D)             2, 13, 17, 20, 37, 54, 57
      Atlantica Hotels & Resorts    Cyprus (CY)             13
      Dorfhotel                     Germany (D)             13, 20, 23, 29, 30, 43, 54, 57
      Gran Resort Hotels            Spain (E)               13
      Grecotel                      Greece (GR)             13, 20, 24, 30, 31, 35, 37, 40,
                                                            43, 44, 54, 57, 66
      Grupotel                      Spain (E)               13, 20, 30, 42, 57
      Iberotel                      Germany (D)             13, 19, 24, 28, 30, 31, 37, 40,
                                                            43, 44, 54, 57
      Magic Life                    Austria (A)             13, 20
      Nordotel                      Spain (E)               13, 20, 24, 28, 54
      Paladien Hotels               France (F)              13, 57
      RIU Hotels                    Spain (E)               13, 24, 29, 30, 31
      Robinson                      Germany (D)             2, 9, 13, 16, 19, 24, 28, 29, 30,
                                                            31, 37, 40, 43, 54, 57

      Corporate Real Estate
      Algeco                        France (F)              19
      Corporate Real Estate/        Germany (D)             13, 47, 68
      Salzgitter Güterverwaltung
      Hapag-Lloyd Container Line    Germany (D)             11, 13, 16, 19, 24, 29, 31, 35,
                                                            38, 55, 57
      Hapag-Lloyd Cruises           Germany (D)             9, 13, 30, 31, 35, 38, 39, 43, 50
      VTG Lehnkering                Germany (D)             13, 19
      WOLF Airconditioning and      Germany (D)             13, 55, 57
      Heating Plants

64   World of TUI Group Environmental Reporting 2003/2004
TUI AG                                    Distribution                                                          Business Travel

Tour Operators


Destination Management

Hotels & Resorts

Logistik/Industry/Corporate Real Estate

                                                         World of TUI Group Environmental Reporting 2003/2004    65
Let’s keep in touch:*
Multi-Stakeholder-dialogue via Internet

Group Environmental Management System
     TUI AG sustainable development policy        Development of German business        Environmental commitment of TUI AG
     Environmental policies of TUI affiliated   – Tour Operators’ Initiative            affiliated companies / Information in the
     companies                                  – Agenda 21                             internet
     Organisation of the TUI Environmental      – DRV Environment and Culture           Certified environmental management
     Network                                      Committee                             Internal environmental protection
     Cooperation                                – Sustainable Tourism Initiative        Environmental reporting of affiliated
     – econsense – Forum for Sustainable        Environmental monitoring                companies since 1994

Destination collaboration
     TUI Environmental criteria for             – WDCS and ACCOBAMS                     TUI International Environment Award
     destinations                               – M.E.E.R. e.V.                         – EUROPARC
     International biodiversity conservation    – TORTUGAS                              – Blue Flag/FEE
     projects                                   – Forest fires in the Mediterranean     – CIPRA
     – UNESCO World Heritage                    – Loro Parque Fundación                 – GOB Menorca
     – EUROPARC Federation                      Animal protection                       – STPS (Archelon)
     – GOB Majorca                              Concepts of sustainable development     – Baobab Trust Kenia
     – Aldabra Marine Programme                 in destinations                         – Die Freiwilligen von Bodrum
     – National Marine Park Zakynthos

Hotels and the Environment
     TUI Environmental criteria for             Environmental management and envi-
     destinations                               ronmental commitment of TUI hotel
     – Environmental monitoring of TUI          companies
        hotels since 1992                       – Sustainable development at Grecotel
     Consumer protection by informing           – Regenerative energy sources
     guests                                     – Improvements in eco-efficiency
     TUI Environment Champion Laureates         – Animal protection
     since 1997

Mobility and Climate Protection
     TUI Environmental Criteria for trans-      Environmental commitment of TUI         Climate protection
     portation                                  airlines and container navigation       – Djerba Declaration on Climate Change
     – DRV carrier checklist                    – Technical innovations                    Climate Change
     Holiday mobility                           – Efficiency enhancement                – Managing the Economics of Climate
     – Can flying be sustainable?               – Effizienzsteigerungen                    Change – TUI policies, programmes
     Faraway tourism and climate change         – Animal and species protection            and actions related to climate

Service & Documents
     TUI AG Environmental Management            Document Center
     Team at a glance                           – Reports on environmental protection
     Environmental glossary                       activities
     – From “Alternative Energy” to “Zero       – Basic documents and key issues
                                                                                                                                    * Release: 06/2004

       Emission Vehicle” – Environmental        – Downloads TUI Environmental moni-
       vocabulary and abbreviations               toring
                                                – Brochures and documents of TUI
                                                  Environmental Management

66          World of TUI Group Environmental Reporting 2003/2004
“We are committed to protecting the
environment and nature”

  TUI AG Group Corporate Environmental Management (from left):
  Mike Brauner, Kerstin Sobania, Mila Dahle, Alejandro Hidalgo (TUI E), Katja Hoer,
  Annkathrin Reiner, Dr Wolf Michael Iwand, Inga Schnapauff (TUI D), Thomas Himstedt.
  Not in the picture: Ramona Thies, Andreas Koch (TUI D)


  Thomas Himstedt, biologist, e-mail:
  Mila Dahle, economist, e-mail:                                     Printing:
  Editing support                                                                       Benatzky Druck &
  Mike Brauner, Annkathrin Reiner, Kerstin Sobania                                      Medien, Hannover,
  Organisational co-ordination                                                          certified in
  Katja Hoer, Ramona Thies                                                              accordance with
  Responsible                                                                           ISO 14001
  Dr Wolf Michael Iwand
                                                                                        Printed on recycled
  We look forward to a lively dialogue!                                                 paper RecySatin
  Please send us your comments and ideas.                                               (80 % reclaimed fibres
                                                                                        and 20% woodfree
  TUI AG Group Corporate Environmental Management                                       fibres, produced
  Karl-Wiechert-Allee 4                                                                 without chlorine
  D-30625 Hanover                                                                       bleaching)

  Telephone   +49 (0) 511 566-2201                                                      Art Direction
  Fax         +49 (0) 511 565-2222                                                      and Production:
  E-mail (the TUI environment hotline)                     Michael Kalde
The forests in Lower Saxony administered by Corporate Real Estate (Salzgitter Güter-
verwaltung) are part of TUI AG’s real estate portfolio. They are sustainably managed
and PEFC certified (Programme for the Endorsement of Forest Certification, former
Pan-European Forest Certification). As landscape conservation zones, the forests are
important local recreation areas and refuges for endangered flora and fauna.

TUI AG Group Corporate Environmental Management
Karl-Wiechert-Allee 4
D-30625 Hanover

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