Charles Pinkman 2061 Stoney Chase Drive Lawrenceville GA 30044 770-638-7733(H) 678-629-7465(C) firstname.lastname@example.org Professional Profile Customer-focused sales and marketing manager offering a wealth of experience in opening new channels and leveraging under-utilized segments in the high-tech market to drive organizational growth and profitability. Solutions-oriented leader effective guiding cross-function resources to achieve groundbreaking results in service delivery, talented trainer and mentor successful building self-motivated, accountable sales teams. Computer skills includes Microsoft Office (Word, Excel, PowerPoint, and Access). Zenith InfoTech (Contract assignment) Sr. Business Development Manager: Nov 2010- Present Develop Relationships with Managed Service Providers, Channel Partners and Value Added Resellers (VAR). We provide a complete suite of solutions for the managed services channel including IT as a Service (Private Cloud Computing) SaaS, Smart Style Office, Mirror Cloud and business continuity solutions. Back up Disaster & Recovery, Managed Services Infrastructure and Virtual Help Desk. Responsibility to move the account through Siebel-CRM. The entire sales cycle including product evaluations. Conduct live presentations at group events and trade shows. Present via webinar and demos. Work collaboratively with the executive team to refine and execute on company’s channel sales stragy to increase awareness, drive sales and expand our reach in my 5 southern state territories into our key accounts. Making sure all information related to the potential client is captured in Sales force. Submit daily, weekly, monthly and quarterly reports and forecasting. Work independently to perform other duties as assigned by Sr.management. Up to 70% travel. Major Accounts Manager (Contract Assignment) Verizon Wireless Feb 2010-Aug 2010: Meet and exceed monthly sales quota objectives by acquiring and retaining corporate and employee liable accounts. Call on top levels of organizations to sell products and services to gain new business and further penetrate existing accounts in; Retail/Government/School systems/Healthcare providers/clinics. Generate new business in assigned territories through prospecting, cold-calling, internet, networking and generating leads and referrals. Negotiate pricing and contracts. Customer Retention: Coordinate with support center to fulfill, activate and service accounts. Promote Verizon Wireless as the market leader in the wireless industry. Resolves customer issues in a timely and empathetic manner. Maintain and grow existing customer base and manage churn. Training / Meetings: Continuously update knowledge of wireless products, services, industry trends and the competitive dynamics of the marketplace. Participate in training opportunities on products and services and attend sales meetings. Promote Verizon Wireless and increase presence in the community by developing relationships through chambers of commerce. Reporting: Fully utilize all sales force automation, funnel management and prospecting tools. Manage sales funnel, generate reporting on sales activities and forecasting. Product Technology Consultant AMTRUST MORTGAGE BANKING 2007 to 2008 Analyzes the client's business model and offers consultation as to what products and services can best suit the client's business needs. Develop multi-level customer relationships though cold calling to uncover supply chain needs of key decision makers including Presidents, CEO, CFO, COO, Vice-Presidents. Responsible for maximizing profitability by having a complete understanding of the customer's business model. Trains and educates assigned clients on all Products and eclosing software system. Maintain sales volume of 10m in closing per month. Though Amtrust eclosing system. Regional Account Manager: AAMES FINANCIAL 2005 to 2007: Producing Regional sales manger of 3 million a month in closings. Serving 45 brokers. Selling Subprime/ Alt-A products. Coach, develop and promote teamwork and an open communication environment. Bi-weekly staff meeting and individual meeting on product training, or presentation of large groups of loan officers/brokers. Help to assist in 6 AE’s building a base of brokers max at (60) with 20m in closing per month. Strong leadership skills. Strong interpersonal and communications skills both oral and written. Innovative thinker and solid decision maker in budgeting and forecasting in the GA market .Extensive knowledge of the GA legal and regulatory and our underwriting engine. Understanding our corporate policies/procedures in order to ensure unit compliance. Client Service Manager: Aegis Funding 2003 to 2005: Deliverables are met within timelines. Presented to solutions to various groups from executives, to end users with positive response Work with VP Sales and Business Development to contribute to development of sales, business, and marketing methodologies, as well as to overall organizational learning. Attend industry conferences, training workshops and develop relevant knowledge, skills and contacts. Negotiated $70 M in new purchase contracts and $110M in refinance commercial contract. Conduct intelligent market research and competitor intelligence, manage industry events and tradeshows. Ensured a full and correct transfer of knowledge to the Production Managers. Sr. Client Service Manager: QOS NETWORK 2000 to 2003. Provide quality service and assistance to QOS clients through professional communications. Train Representatives to ensure compliance with policies and procedures. Monitor Representatives' work for quality control purposes and provide any feedback for development. Resolve escalated client issues in a timely manner. Verify all electronic file processes between the Client and QOS to ensure accuracy and efficiency. Monitor client systems to ensure proper utilization and address any concerns. Manage unit productivity, monitor workload, and ensure quality standards are consistently achieved. Maintain daily, weekly, monthly, and year to date reporting statistics. Contribute to office monthly collection goal by being accountable for assisting in reporting payments. Prepare, review, and deliver month-end reports and statements to Clients. Provide training and explanations of information as appropriate. Develop and maintain working relationships with Clients and potential Clients. When requested, manage electronic processes between CLEC/VAR. Accountable for all decisions, actions, and directives with respect to job responsibilities. Responsible for progressive discipline with regards to attendance, performance and all aspects of company policy up to and including termination. Knowledge, understanding, compliance, and enforcement of all applicable Federal, State, and Local laws and regulations relating to job duties. Knowledge, understanding, and compliance with QOS policies and procedures. Participation in Company Programs must meet minimum performance standards. Dependent upon position, knowledge, understanding, and compliance with Client and Vendor policies and procedures. Responsible for respective department's overall performance and for motivating team to exceed department goals and objectives. Follow up in a timely manner to ensure customer satisfaction. Provide feedback to management concerning possible problems or areas of improvement. Make recommendations to implement improved processes. Perform other duties as assigned by management. AT&T from 1986-2000 Development Sales Manager 1996 to 2000: Hire, train and manage team of 8 Technical Sales Marketing Reps to exceed monthly contact and data-quality quota. Identify and make recommendations for improvement in the areas of process and productivity for retail and mid-size businesses. Motivate individuals and team to achieve objectives through coaching, regular broadcast of results, and creative incentives. Regularly report on team results to senior management. AT&T products. Qualifying prospects and an understanding of the sales-cycle process. Building a Stronger team Worked to expedite resolution of customer complaints & VAR’s issues with calls originating in the Customer Service & Support Centers. National Account Manager 1992 to 1996: Successfully managed 10-12 key government and national accounts through identifying opportunities, monitoring business needs, and making regular visits to customer sites. Provided product & service education to customers, and established “point of contact” relationships as liaison with Sale Center. Build a relationship with the COO, CEO, CFO. Collected data to create customized reports to satisfy customer requests. Developed and maintained accurate database of account profile, and prepared weekly tunnel report. Work closely with our provision dept and our engineer. Customer’s revenue for AT&T billing at 7.5mm a year. Successfully marketed and sold T1 lines, Telephony, 800 lines, PBX lines, and voice data services. Billing Associate 1986 to 1992: Provided support to affiliated companies involving data needs to enable tracking, reconciliation, and reporting on financials. Served as point of contact for customers in Eastern region, and subject matter expert on business plans for large accounts & new business. Prepared & maintained spreadsheets for tracking of billing discrepancies to resolve problems. Delivered weekly & monthly reports to upper management. Education and Training UPSALA COLLEGE, BS in Finance, Course/Training Curriculum Development – 1997 -Equal Opportunity Assessment Training Course – 1997-2004 -Instructor Training Course – 1997 -Senior Telecom - Leadership and Management, Communication Skills Course – 1996 -Sales Management Training Course – 1996 -AT&T System and Software Training Course-1998 -Financial Specialist Training Course - 1995,2002 - Manager Total Quality Leadership Training Course – 1996; -Total Quality Leadership Training Course – 1997 -Basic Business Management Techniques – 2001 -Business Analyst Courses (Standard) - 2000-2001 -Listening and Memory Development –1996, 2002 -Consultative Selling Course-2007 -Relationship Building Seminar-1996-2002-Strong analytics and financial acumen- AWARDS AND ACHIEVEMENTS Chairman Club 2005 #5 Sales Representative in the Nation. Elite Leadership Award 2006 Recognized for leadership abilities. Circle of Excellent Award 1994 Revenue goals consistently met. Outstanding Performance 2008 Outstanding service. Best of the Best Achieved 2007 100% of revenue and unit goals. President Club 2003 Top 3% of Collection Team Received Presidential Award for AT&T “Multicultural Division” President Club in Charlotte, NC, 1993 to 1996.
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