Resume by commodity44


									                                  Charles Pinkman
2061 Stoney Chase Drive Lawrenceville GA 30044  770-638-7733(H) 678-629-7465(C)
                             Professional Profile

        Customer-focused sales and marketing manager offering a wealth of experience in
        opening new channels and leveraging under-utilized segments in the high-tech market to
        drive organizational growth and profitability. Solutions-oriented leader effective guiding
        cross-function resources to achieve groundbreaking results in service delivery, talented
        trainer and mentor successful building self-motivated, accountable sales teams.
        Computer skills includes Microsoft Office (Word, Excel, PowerPoint, and Access).

Zenith InfoTech (Contract assignment)
Sr. Business Development Manager: Nov 2010- Present
Develop Relationships with Managed Service Providers, Channel Partners and Value Added
Resellers (VAR). We provide a complete suite of solutions for the managed services channel
including IT as a Service (Private Cloud Computing) SaaS, Smart Style Office, Mirror Cloud and
business continuity solutions. Back up Disaster & Recovery, Managed Services Infrastructure and
Virtual Help Desk. Responsibility to move the account through Siebel-CRM. The entire sales
cycle including product evaluations. Conduct live presentations at group events and trade shows.
Present via webinar and demos. Work collaboratively with the executive team to refine and
execute on company’s channel sales stragy to increase awareness, drive sales and expand our
reach in my 5 southern state territories into our key accounts. Making sure all information related
to the potential client is captured in Sales force. Submit daily, weekly, monthly and quarterly
reports and forecasting. Work independently to perform other duties as assigned by Up to 70% travel.

Major Accounts Manager (Contract Assignment)
Verizon Wireless Feb 2010-Aug 2010: Meet and exceed monthly sales quota objectives by
acquiring and retaining corporate and employee liable accounts. Call on top levels of
organizations to sell products and services to gain new business and further penetrate existing
accounts in; Retail/Government/School systems/Healthcare providers/clinics. Generate new
business in assigned territories through prospecting, cold-calling, internet, networking and
generating leads and referrals. Negotiate pricing and contracts. Customer Retention: Coordinate
with support center to fulfill, activate and service accounts. Promote Verizon Wireless as the
market leader in the wireless industry. Resolves customer issues in a timely and empathetic
manner. Maintain and grow existing customer base and manage churn. Training / Meetings:
Continuously update knowledge of wireless products, services, industry trends and the
competitive dynamics of the marketplace. Participate in training opportunities on products and
services and attend sales meetings. Promote Verizon Wireless and increase presence in the
community by developing relationships through chambers of commerce. Reporting: Fully utilize
all sales force automation, funnel management and prospecting tools. Manage sales funnel,
generate reporting on sales activities and forecasting.

Product Technology Consultant
 AMTRUST MORTGAGE BANKING 2007 to 2008 Analyzes the client's business model and
offers consultation as to what products and services can best suit the client's business needs.
Develop multi-level customer relationships though cold calling to uncover supply chain
needs of key decision makers including Presidents, CEO, CFO, COO, Vice-Presidents.
Responsible for maximizing profitability by having a complete understanding of the
customer's business model. Trains and educates assigned clients on all Products and eclosing
software system. Maintain sales volume of 10m in closing per month. Though Amtrust
eclosing system.
Regional Account Manager:
AAMES FINANCIAL 2005 to 2007: Producing Regional sales manger of 3 million a month in
closings. Serving 45 brokers. Selling Subprime/ Alt-A products. Coach, develop and promote
teamwork and an open communication environment. Bi-weekly staff meeting and
individual meeting on product training, or presentation of large groups of loan
officers/brokers. Help to assist in 6 AE’s building a base of brokers max at (60) with 20m in
closing per month. Strong leadership skills. Strong interpersonal and communications skills both
oral and written. Innovative thinker and solid decision maker in budgeting and forecasting in the
GA market .Extensive knowledge of the GA legal and regulatory and our underwriting engine.
Understanding our corporate policies/procedures in order to ensure unit compliance.

 Client Service Manager:
Aegis Funding 2003 to 2005: Deliverables are met within timelines. Presented to solutions to
various groups from executives, to end users with positive response Work with VP Sales and
Business Development to contribute to development of sales, business, and marketing
methodologies, as well as to overall organizational learning. Attend industry conferences, training
workshops and develop relevant knowledge, skills and contacts. Negotiated $70 M in new
purchase contracts and $110M in refinance commercial contract. Conduct intelligent
market research and competitor intelligence, manage industry events and tradeshows.
Ensured a full and correct transfer of knowledge to the Production Managers.

Sr. Client Service Manager:
QOS NETWORK 2000 to 2003. Provide quality service and assistance to QOS clients through
professional communications. Train Representatives to ensure compliance with policies and
procedures. Monitor Representatives' work for quality control purposes and provide any feedback
for development. Resolve escalated client issues in a timely manner. Verify all electronic file
processes between the Client and QOS to ensure accuracy and efficiency. Monitor client systems
to ensure proper utilization and address any concerns. Manage unit productivity, monitor
workload, and ensure quality standards are consistently achieved. Maintain daily, weekly,
monthly, and year to date reporting statistics. Contribute to office monthly collection goal
by being accountable for assisting in reporting payments. Prepare, review, and deliver
month-end reports and statements to Clients. Provide training and explanations of information
as appropriate. Develop and maintain working relationships with Clients and potential Clients.
When requested, manage electronic processes between CLEC/VAR. Accountable for all
decisions, actions, and directives with respect to job responsibilities. Responsible for
progressive discipline with regards to attendance, performance and all aspects of
company policy up to and including termination. Knowledge, understanding, compliance,
and enforcement of all applicable Federal, State, and Local laws and regulations relating to
job duties. Knowledge, understanding, and compliance with QOS policies and procedures.
Participation in Company Programs must meet minimum performance standards. Dependent
upon position, knowledge, understanding, and compliance with Client and Vendor policies and
procedures. Responsible for respective department's overall performance and for motivating
team to exceed department goals and objectives. Follow up in a timely manner to ensure
customer satisfaction. Provide feedback to management concerning possible problems or areas
of improvement. Make recommendations to implement improved processes. Perform other duties
as assigned by management.

AT&T from 1986-2000
Development Sales Manager 1996 to 2000: Hire, train and manage team of 8 Technical Sales
Marketing Reps to exceed monthly contact and data-quality quota. Identify and make
recommendations for improvement in the areas of process and productivity for retail and mid-size
businesses. Motivate individuals and team to achieve objectives through coaching, regular
broadcast of results, and creative incentives. Regularly report on team results to senior
management. AT&T products. Qualifying prospects and an understanding of the sales-cycle
process. Building a Stronger team Worked to expedite resolution of customer complaints &
VAR’s issues with calls originating in the Customer Service & Support Centers.

National Account Manager 1992 to 1996: Successfully managed 10-12 key government and
national accounts through identifying opportunities, monitoring business needs, and making
regular visits to customer sites. Provided product & service education to customers, and
established “point of contact” relationships as liaison with Sale Center. Build a
relationship with the COO, CEO, CFO. Collected data to create customized reports to
satisfy customer requests. Developed and maintained accurate database of account
profile, and prepared weekly tunnel report. Work closely with our provision dept and our
engineer. Customer’s revenue for AT&T billing at 7.5mm a year. Successfully marketed and
sold T1 lines, Telephony, 800 lines, PBX lines, and voice data services.

Billing Associate 1986 to 1992: Provided support to affiliated companies involving data needs to
enable tracking, reconciliation, and reporting on financials. Served as point of contact for
customers in Eastern region, and subject matter expert on business plans for large accounts &
new business. Prepared & maintained spreadsheets for tracking of billing discrepancies to
resolve problems. Delivered weekly & monthly reports to upper management.

                               Education and Training
                               UPSALA COLLEGE, BS in Finance,
Course/Training Curriculum Development – 1997 -Equal Opportunity Assessment Training
Course – 1997-2004 -Instructor Training Course – 1997 -Senior Telecom - Leadership and
Management, Communication Skills Course – 1996 -Sales Management Training Course – 1996
-AT&T System and Software Training Course-1998 -Financial Specialist Training Course -
1995,2002 - Manager Total Quality Leadership Training Course – 1996; -Total Quality Leadership
Training Course – 1997 -Basic Business Management Techniques – 2001 -Business Analyst
Courses (Standard) - 2000-2001 -Listening and Memory Development –1996, 2002 -Consultative
Selling Course-2007 -Relationship Building Seminar-1996-2002-Strong analytics and financial

                           AWARDS AND ACHIEVEMENTS
Chairman Club 2005 #5 Sales Representative in the Nation. Elite Leadership Award 2006
Recognized for leadership abilities. Circle of Excellent Award 1994 Revenue goals consistently
met. Outstanding Performance 2008 Outstanding service. Best of the Best Achieved 2007
100% of revenue and unit goals. President Club 2003 Top 3% of Collection Team Received
Presidential Award for AT&T “Multicultural Division” President Club in Charlotte, NC, 1993
to 1996.

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