Docstoc

Going_green

Document Sample
Going_green Powered By Docstoc
					A Letter from our CEO
Climate change and global warming have become mainstream issues around the world. You
can't pick up a magazine or newspaper without some kind of story about green campaigns,
carbon footprints or the environment. Make no mistake; this is more than media hype.

The underlying trends behind these headlines present some alarming challenges. Population growth and global
industrialization are accelerating the depletion of our natural resources. Around the world, demand for energy
continues to grow and fresh water scarcity is becoming a global reality. How we respond to these challenges will
determine the sustainability of our future lifestyles, the sustainability of our communities as we know them, and
ultimately the sustainability of our planet.

The good news is that as a global business serving more than a quarter billion guests a year in over 3,000 hotels across
more than 80 countries, we are in a position to make a big difference. We can serve as leaders in our communities by
driving the changes we all need to make, while still providing the highest levels of hospitality anywhere in the world.

Although the impact of population growth and industrialization are indeed significant, they also provide us with great
business opportunities around the globe. More and more people are lifting themselves out of poverty, working hard for
a better quality of life, and as a result, a truly global market place is emerging, tying together cultures, nations, and
regions in ways we are just starting to understand.

If we are to meet this growing demand, we must be able to do so in a sustainable fashion. We must operate our
business in ways that provide for our current needs while allowing future generations to meet their own needs. This is
the essence of sustainability and this is the path we must follow. Not only is it the right thing to do as responsible
global citizens, it's the right thing to do for our business.

Our sustainability commitments and mission statement are our responses to both the challenges and opportunities that
lay ahead of us. They provide a framework for our family of hotels around the world to enroll, engage, and educate all
of our stakeholders as sustainability becomes a core part of how we do business... a business focused on our guests...
delivering unsurpassed levels of hospitality – a better night's sleep, a better meal, a more productive conference all
while meeting and exceeding the standards for sustainability necessary to reverse the symptoms of climate change and
stabilize our global eco-system.

There is a lot we have already done and lot more to do and we will be prudent and deliberate as we literally seek to
transform many of the current ways we do business. Our true success in building a sustainable business will be judged
by future generations, not in quarterly reviews. We will make sure that the platform for change we're creating today is
one that will serve us well for many years to come, and that supports our efforts to be the most preeminent hospitality
company in the world.

I thank you for your time and consideration.




                                                                Christopher Nassetta
                                                                President and Chief Executive Officer
The Hilton Family of Hotels, within its owned hotels and
corporate offices, commits to the following five-year reductions (2009-
2014) from direct operations:

•   We will reduce our energy consumption by 20%.
•   We will reduce our CO2 emissions by 20%.
•   We will reduce our output of waste by 20%.
•   And we will also reduce our water consumption by 10%.

In addition to these measurable short-term targets, we are also
committing to focus on some high impact areas that offer huge potential
long-term benefits, including sustainable buildings and operations, and
the advancement of sustainable design and construction, operations,
chemical management and purchasing.

We are also committed to the advancement of renewable energy as a
source of power for our operations, not only to reduce our carbon
footprint but to develop a viable commercial infrastructure for powering
our buildings.
The Hilton Family of Hotels, will manage our business
through a lens of sustainability to benefit this generation and those that
follow. Through action and innovation, we will lead our industry in
products and programs that:

     •    Enhance the guest experience

     •    Engage our employees

     •    Improve operational efficiency

     •    Advance building design

     •    Strengthen our partnerships

     •    Serve our communities

     •    Protect our global environment

     •    Enrich our Family of Hotels
Within the Hilton Family of Hotels, we recognize our
environmental responsibility and are committed to improving our
performance towards a sustainable future while enhancing the guest and
team member experience.

To ensure sustainable business practices in the countries in which we
operate around the globe, we will:
•   Embrace an environmental mission and strategy that encompasses each and
    every team member
•   Focus upon our key environmental commitments:energy efficiency, CO2
    reduction, water efficiency, waste reduction, renewable energy, and
    sustainable buildings and operations which includes building design &
    construction, hotel & corporate operations, chemical management, and
    purchasing
•   Engage our team members through training, tools and active involvement
•   Ensure that environmentally friendly initiatives and tactics will impact the
    guest experience in a positive way
•   Set targets, measure, benchmark and continually improve our performance
•   Share best practices and comply with relevant local, national and international
    legislation
•   Liaise with our suppliers and business partners to improve their environmental
     performance
•   Influence land use in harmony with nature and construction by promoting the
    use of established environmental best practices
•   Support environmental initiatives within the local community
•   Communicate our environmental achievements to our team members and
    guests
•   Publish our performance against our established targets
Property Sustainability Profile                                                            Created on : July 10, 2009

                                                                                                        page   6 of 14
HLT San Francisco
Sustainability features in place at this property include the following:

 Energy Efficiency Features
   Energy and Atmosphere
       Property tracks and reports energy (including electric and fuel) consumption
       Property tracks and reports carbon emissions
   Building Systems and Equipment Maintenance
       Maintains a list/file with specifications on mechanical and electrical systems and equipment
       Has a plan that describes building systems and operations for heating, cooling, ventilation, lighting, and
       any building control systems
       Has a documented preventative maintenance program for building systems and equipment
   Energy Audits and Retrocommissioning
       Within the past two years, an informal or in-house evaluation of energy use including potential
       operating changes or upgrades that would increase efficiency has been conducted
       A recent inspection was conducted at the hotel by an executive engineering manager or regional
       engineer
       A comprehensive energy use analysis or energy audit within the past five years has been conducted
       A recent energy audit report has been prepared for the property
       Completed or plans to complete energy efficiency upgrades by year end 2011
       Formal retrocommissioning plan in place to maintain building systems at optimum performance
   Energy Efficient Lighting
       Retains partial use of incandescent light bulbs in exterior areas
       Energy efficient lighting (i.e., energy efficient T-8s or T-5s, CFLs, LEDs, etc.) is installed in interior areas
       Energy efficient lighting (i.e., energy efficient T-8s or T-5s, CFLs, LEDs, etc.) is installed in exterior areas
       Plans to replace existing interior and exterior lighting with energy efficient lamps or bulbs as part of
       ongoing maintenance activities
   Energy Efficient Timers and Sensors
       Installed lighting controls (occupancy sensors, timers or key activated) in non-guest areas of property
   Building Automation Systems-Energy and Indoor Air Quality
       Installed a building automation system (BAS) that monitors and controls key building systems,
       including HVAC and lighting (at a minimum)
       Building automation system information
       Permanent submetering installed that measures and records the energy consumption of major building
       systems and equipment
       Building Automation System (BAS) provides for the continuous monitoring and optimization of systems
Property Sustainability Profile                                                         Created on : July 10, 2009

                                                                                                    page    7 of 14
HLT San Francisco
Sustainability features in place at this property include the following:

 Energy Efficiency Features
   Building Automation Systems-Energy and Indoor Air Quality
        that regulate indoor comfort
       Installed CO2 sensors in meeting rooms or other densely-occupied spaces
   Housekeeping and Maintenance Staff Training
       Housekeeping staff is trained to turn off lights and televisions when guest rooms are not occupied
       Housekeeping staff is trained to adjust guest room temperatures to seasonally efficient settings when
       guest rooms are unoccupied
       Operations staff is trained to turn off lights when meeting rooms are not occupied
       Operations staff is trained to adjust meeting room temperatures to seasonally efficient settings when
       rooms are vacant
       Staff is trained to ensure that washers, dryers, and dishwashers are filled to the recommended capacity
       and that the coolest effective water temperature is used


 Water Efficiency Features
   Water Reclamation and Re-Use Systems
       Utilize on-site/off-site water reclamation systems where water is reused for landscaping and/or other
       non-potable uses
   Indoor Water Efficiency Performance
       Water efficient water closest are use at the property and the average flush rate can be provided
       Water efficient urinals are used at the property and the average flush rate for all urinals can be provided
       Water efficient showers are used at this property and the average flow rate for all showerheads in the
       hotel (including facilities in guest rooms, spa and back of house) can be provided
       Average flow rate for all restroom sinks in the hotel (including facilities in guest rooms, public
       restrooms, spa and back of house) can be provided
       Use submeters to measure the consumption of its water systems
       Housekeeping and maintenance staff are trained to check for visible leaks from guest bathroom fixtures
       and kitchen sinks
   Cooling Tower Water Treatment Systems
       Water treatment management program is in place with maintenance requirements for the water
       treatment vendor and hotel staff
       Conductivity meter and automatic controls are installed to adjust the bleed rate and maintain proper
       chemical concentrations in the treatment system at all times
Property Sustainability Profile                                                       Created on : July 10, 2009

                                                                                                  page     8 of 14
HLT San Francisco
Sustainability features in place at this property include the following:

 Water Efficiency Features
   Cooling Tower Water Treatment Systems
       Make-up water for the cooling tower comes from a non-potable source
   Pool and Spa Operations
       Some or all pools/whirlpool spa are located indoors
       Whirlpool spa are equipped with automatic or demand-controlled timers
       Facilities are equipped with automatic treatment controls to maintain optimum conditions
       Facilities use alternative treatment methods that minimize chlorine or other chemical use (such as
       saline, ozone, or UV)
   Guest Room Efficiency-Towel & Linen Reuse
       Operates a reuse program for towels
       Operates a reuse program for bed linen


 Indoor Environmental Quality Features
   Environmental Tobacco Smoke
       The percentage of rooms which are designated smoking rooms are
       Local ordinance or hotel policy prohibit smoking within a certain distance of main hotel entries,
       operable windows, and outside air intakes
       Designated smoking rooms have carbon filtration or other methods used to remove contaminants and
       odors caused by environmental tobacco smoke
   Indoor Air Quality Management Program
       Ventilation system capable of delivering 100% outside air
       Preventive maintenance program addresses maintenance of HVAC components as they relate to
       outdoor air introduction and ventilation
       Tests and maintains the operation of all building exhaust systems including bathrooms, kitchen, and
       parking exhaust systems
       Enforces a "no idling" policy for taxis and vans in guest pick-up and drop-off zones
       Enforces a "no idling" policy in loading dock areas


 Sustainable Housekeeping and Chemical Use Features
   Sustainable Housekeeping Operations
       A sustainable cleaning policy and program is in place that provides sustainable purchasing goals and
Property Sustainability Profile                                                        Created on : July 10, 2009

                                                                                                    page   9 of 14
HLT San Francisco
Sustainability features in place at this property include the following:

 Sustainable Housekeeping and Chemical Use Features
   Sustainable Housekeeping Operations
       operating procedures
   Sustainable Cleaning Products
       Uses sustainable cleaning products
       Uses sustainable carpet and upholstery cleaning products
       Uses sustainable hard floor care products
       The percentage of total cleaning products purchased by the hotel that are deemed ecologically
       sensitive can be provided
   Sustainable Paper Products
       Usage information about primary toilet paper product used in guest rooms can be provided
       Usage information about primary facial tissue product used in guest rooms can be provided
       Usage information about primary toilet paper product used in public restrooms can be provided
       Usage information about primary paper towel product used in public restrooms can be provided
   Sustainable Housekeeping-Other
       Purchases sustainable housekeeping equipment (such as vacuums and floor buffers) where available
       and cost effective
   Chemical Storage and Mixing Areas
       Uses an automatic dosage system for chemical cleaning products used in housekeeping
       Water sources are provided in chemical storage and mixing areas for mixing concentrates, and drains
       are plumbed for proper disposal
       Chemical storage and use areas are properly ventilated
       All drums and chemical storage containers are properly marked
       All containers and spill containment devices are regularly inspected for container leakage


 Sustainable Exterior and Site Maintenance Features
   Building Exterior and Hardscape Maintenance
       Maintains best practices that minimize environmental impacts from building exterior maintenance and
       repairs
       Staff uses an electric blower (rather than petrol/gasoline) or other equipment for cleaning the exterior
       entries, sidewalks or other hardscape areas
       Avoids use of chemical deicers for snow and ice removal
Property Sustainability Profile                                                        Created on : July 10, 2009

                                                                                                   page 10 of 14
HLT San Francisco
Sustainability features in place at this property include the following:

 Sustainable Exterior and Site Maintenance Features
   Building Exterior and Hardscape Maintenance
       Staff sweeps or wet-brooms entries, sidewalks, and other exterior areas rather than hosing or pressure
       washing
       Periodic pressure washing is conducted for parking garages or lots and vendor is required to capture
       wash water
   Sustainable Grounds and Landscape Maintenance
       The approximate size of on-site landscaping as a percentage of the total hotel site area can be provided
       Maintains best practices that minimize environmental impacts from maintenance of exterior
       landscaping and other natural areas (i.e. areas not covered by concrete or asphalt)
       Meetings are conducted with the landscape vendor or hotel staff to review landscape operations
       Grass clippings and landscape waste are mulched or composted by vendor or hotel staff
   Landscape Water Efficiency
       Irrigation system timers are seasonally adjusted and scheduled to water in either late evenings or early
       mornings
       The party responsible for maintenance and inspections of the irrigation system and controls for proper
       scheduling, broken sprinkler heads or irrigation lines, overspray, etc., can be provided
       Instead of sprinklers, drip irrigation or soaker hoses are used in plant beds
   Integrated Pest Management
       Pest control vendor utilizes an integrated pest management (IPM) program/techniques for exterior pest
       control
       Pest control vendor uses physical controls and/or integrated pest management techniques in interior
       areas
       Landscape vendor use organic insecticides, fertilizers and pesticides and/or integrated pest
       management (IPM) techniques
   Heat Island Reduction
       Information about how the primary hotel parking can be provided


 Alternative Transportation-Employees & Guests Features
   Alternative Transportation
       The percentage of employees using alternative transportation methods to travel to work (including
       public transportation, carpooling, hybrid/alternative fuel vehicles, walking, bicycling, etc.) can be
       provided
Property Sustainability Profile                                                         Created on : July 10, 2009

                                                                                                     page 11 of 14
HLT San Francisco
Sustainability features in place at this property include the following:

 Alternative Transportation-Employees & Guests Features
   Alternative Transportation
       Located within walking distance (1/4 mile/ 400 m) to public transportation or a transit station
       Convention center easily accessible via walking or public transportation from the hotel
       Airport is easily accessible via public transportation from the hotel
       Provides information to guests about the available transportation options


 Solid Waste Management Features
   Solid Waste Management Policy
       Operates recycling program that addresses recycling of ongoing waste as well as proper disposal of
       hazardous waste and other special waste categories
   Recycling of Ongoing Consumables
       The ongoing waste streams that are currently recycled by the hotell can be identified
       The current recycling rate based on vendor reports or visual inspection cabn be provided
       The recycling collection and sorting methods used at the hotel can be provided
       Conducted an in-house or third-party waste audit or evaluation to determine the breakdown of ongoing
       waste and identify potential recycling opportunities
   Food and Wet Waste Composting
       Composts food, food service items or other wet waste
       The waste streams that are currently composted can be provided
       The percentage of the hotel's total food and wet waste that is composted can be provided
   Hazardous Waste Disposal and Recycling of Special Materials
       Recycling program for batteries available to staff as well as hotel guests
       Recycles and disposes flourescent lamps as hazardous waste
       Recycles or exchanges used printer toner cartridges through the supplier or other resources
       Recycles kitchen grease for biofuel or any other useful purpose
       Recycles and ensures proper disposal of electronic waste (i.e., computers, printers, copiers, TVs,
       appliances and other electrical devices)
       The percentage of the hotel's electronic waste is diverted from landfill or incineration facilities can be
       provided
       In compliance with all hazardous waste disposal requirements
Property Sustainability Profile                                                          Created on : July 10, 2009

                                                                                                     page 12 of 14
HLT San Francisco
Sustainability features in place at this property include the following:

 Sustainable Purchasing - Miscellaneous Features
   Sustainable Purchasing Policy
       Sustainable purchasing policy in place that outlines the hotel's goals and strategies to purchase
       products that are deemed sustainable or environmentally preferred
   Paper Goods and Supplies
       Purchases office paper products (copy paper, stationery, envelopes, file folders, invoices and business
       forms) that meet certain sustainability criteria
       Minimum 30% post-consumer recycled content is used for all hard copy (non-coated text or cover stock
       ) collateral materials
       Minimum 10% post-consumer recycled content is used for all coated, varnished, or glossy print
       materials and collateral
   Sustainable Office Practices
       Steps are taken to minimize paper usage
       Night audit reports are e-mailed to the department heads
       Provides electronic signage for announcements and events
       Double-sided default setting for copying and printing on hotel office equipment
       Paper printed on one side re-used for internal copies, printouts, notepads, etc
   Energy Efficient Electrical Equipment and Appliances
       Purchases electrical equipment and appliances that maintains the Energy Star® label, EU Energy Label
       or other energy efficiency rating that is prevalent in its region
       The energy efficiency rating standard for equipment that is used in its country or region can be
       provided
   Source Reduction - Hotel Amenities
       Uses refillable amenity dispensers (instead of individual portion bottles) for shampoos, conditioner,
       lotion and soaps in the fitness center/spa and employee facilities


 Sustainable Food and Beverage Features
   Source Reduction: Guest and Meetings Food Service
       Exclusively uses china, glass, and flatware for food service in certain areas/outlets
       Uses table linens (tablecloths, napkins) instead of paper for food service in certain areas/outlets
       Areas where disposable food service items are used can be provided
       Sustainable disposable food services are used
       Sustainable paper napkins are used
Property Sustainability Profile                                                       Created on : July 10, 2009

                                                                                                   page 13 of 14
HLT San Francisco
Sustainability features in place at this property include the following:

 Sustainable Food and Beverage Features
   Source Reduction: Guest and Meetings Food Service
       Sustainable paper napkins are used
       Reusable table decorations are used in banquets and/or outlets
       For kitchen food preparation, condiments are ordered in bulk
       For restaurant service, condiments are served in washable containers
       For guest room service, condiments are served in washable containers
       Serves ice water only on reuqest with meal service
   Sustainable Purchasing: Food and Beverage Procurement
       Change menu seasonally based on locally or regionally available fresh foods
       Serve sustainable food and beverage products
       Can provide sustainable food and beverage options upon request for a group meeting or event
       Estimated percentage of the hotel's total menu that is deemed sustainable and/ or ecologically sensitive
       can be provided
       Seafood is selected according to responsible seafood guides (from the Monterey Bay Aquarium, Blue
       Ocean Institute, or a similar program)
       Estimate percentage of total seafood purchased by the hotel that is sustainable as defined above can be
       provided
       Can serve seafood selected according to responsible seafood guides upon request for a group meeting
       or event


 Hotel Renovation and Construction Features
   Hotel Renovation and Construction Activity
       Requires that its contractors reuse, recycle or salvage demolished materials where possible during
       construction activity
       Required minimum percentage of construction debris and renovation materials that must be diverted
       from waste disposal can be provided
       Purchase furniture of sufficient quality to allow reuse, refinishing and/or reupholstery in conjunction
       with renovation activities
       Require the use of low VOC paints on interior and exterior surfaces during painting activity


 Hotel Sustainability Program Features
   Hotel Sustainability Program
Property Sustainability Profile                                                       Created on : July 10, 2009

                                                                                                   page 14 of 14
HLT San Francisco
Sustainability features in place at this property include the following:

 Hotel Sustainability Program Features
   Hotel Sustainability Program
       Hotel's sustainability practices are communicated to employees through formal means
       A Sustainability Committee or individuals assigned responsibility for implementing sustainability
       policies and practices is in place
       Person(s) with primary responsibility for the hotel's sustainability program can be identified
       Achieved certification or recognition under commonly recognized sustainability programs


 Community Donations and Philanthropy Features
   Community Donations and Philanthropy
       Has donation stream in place for leftover or out of use goods
       Can arrange to donate leftover food upon group client request
       Offers community service activity options to guests (transient or groups)
       Supports or engages in other philanthropic or community activities
       The estimated amount raised or donated to charity over the past year can be provided
       The estimated number of volunteer hours donated by hotel staff over the past year can be provided

				
DOCUMENT INFO
Shared By:
Categories:
Stats:
views:5
posted:3/31/2011
language:English
pages:13