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Sonya L


									Sonya L. Bell                                                         
P.O. Box 583 North Chicago, IL. 60064 Phone: (847) 689-3744

Ambitious, Energetic, Self-Starter who consistently performs and executes all duties with absolute efficiency


Senior Office Associate experienced in working in fast paced environments demanding strong
organizational, technical, and interpersonal skills. Diverse work history with major insurance, bank and
retail sales companies . Trustworthy, ethical, and discreet; committed to superior customer service, good
emp loyee relat ions. Confident and poised in interactions with individuals at all levels. Detail-oriented and
resourceful in co mplet ing projects; able to mu lti-task effectively.


1/2000-5/2003                 Allstate/Deerbrook Insurance                      Chicago, IL
Sr. Sales Associate

Pro moted fro m A llstate Life Service Center. Responsible for inputting data entry for New Agency hire
informat ion. Resolving agency information issues and troubleshooting. Multi-tasked and kept daily file

4/1998-12/2000         Allstate Life Service Center                             Vernon Hills, IL
Sr. Data Prep Specialist

Functions were multi-tasked; worked in a fast paced environment. Assisted underwriters with new hire life
application data entry input, troubleshooting and various support functions. Was promoted to policy
processor after 10 months and daily-analyzed informat ion for life policy acceptance, issued premiu m and
verification after underwriter approval.

4/1997-4/1998         Camelot Music                                             Gurnee, IL
Entry Level Supervisor (Key-holder)

Was promoted after 6 months to entry-level supervisor. Duties included opening and closing of store,
supervising staff of 20, maintain ing proper floor coverage, daily sales receipts-cash handling, maintain ing
inventory and customer support.

2/1995-4/1997                 Gardner’s Records                                 Waukegan, IL
Store Manager

Managed local store. Responsible for opening and closing of store, daily sales receipts and cash handling,
maintaining inventory and customer support.

9/1988-12/1994                First Midwest Bank                                Waukegan, IL
Sr. Teller III

Pro moted to senior teller position, also was appointed team leader to head team of 6. Successfully
implemented ideas and strategies to enhance bank product knowledge and improved customer satisfaction
to 90%. Supervised and handled daily cash transactions, balanced daily receipts and monitored activity of
customer accounts.
Sonya L. Bell                                                              Page 2

                             EDUCATION & WORK TRAINING
College of Lake County, Grayslake, IL (1998 to 2003)
Course Study: Princi ples of Real Estate (Cert ificate)

Lake County Area Vocational Center, Grayslake, IL (1983-1984)
Course Study: Data Processing (Cert ificate)

                          AWARDS & ACCOMPLISHMENTS
Won Certificate of Merit A ward for poem (1990)
Poem Published (1989)
First Place Honors in American Leg ion Essay Contest (1984)

                          ADDITIONAL INFORMATION

Microsoft Word, Excel, Outlook, Windows, Mainframe Supports, Customer Service, Data Entry, Internet,
Analyzing Informat ion, Telephone systems, Troubleshooting, Filing & Data Archiving; excellent work
habits, consistently meet or exceed high quality standards, completed various work train ing courses,
contributed to team production and process improvements.

Available upon request

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