VIEWS: 10 PAGES: 4 POSTED ON: 3/31/2011
Important Information and Phone Numbers Welcome to Lakehead University The following is an introduction to the phone and network services available at Lakehead University. This document contains material about the phone and voicemail systems, computer network and other communications services available to you while staying in Residence, and using Telephony Services on our campuses in Thunder Bay and Orillia. AUTOMATED ATTENDANT Health Services 343-8361 Human Resources 343-8334 All incoming calls to residence International Activities 343-8133 must first be directed through our Learning Assistance Centre 343-8047 Automated Attendant 343-8888 Library 343-8205 Native Support Services 343-8084 Parking Inquiries (Security) 343-8569 RESIDENCE ADMINISTRATION Part-Time Studies (CEDL) 343-7730 Front Desk / Reception 343-8612 Pool (Automated Fieldhouse Hours) 343-8173 President’s Office 343-8200 Residence Admin 343-8512 Printing / Mail Room 343-8409 Ombudsperson 343-8061 Conference Services 343-8779 Research and Graduate Studies 343-8283 Scheduling 343-8495 Residence Admissions & 343-8060 Sports Medicine Clinic 343-8188 TECHNICAL SUPPORT Accounts 343-8097 Student Placement & Co-op 343-8264 NUMBERS Student Affairs 343-8522 Student Union 343-8259 OTHER IMPORTANT NUMBERS AT LAKEHEAD UNIVERSITY Aboriginal Support Services 343-8085 EMERGENCY NUMBERS TSC – Helpdesk 346-7777 Admissions 343-8500 Internally Dial Extension 7777 Alumni Relations 343-8155 Telephone or Network trouble, Network LU Emergency: Use HOTLINE Key Athletics Facilities 346-7724 Configurations problems, Voicemail access Bookstore 343-8130 difficulties. Systems Account Creation, Print Pressing the Hotline Key is the Campus Tours 343-8500 Balances, Lab software and hardware same as dialing the following Clothing Store (Intersection) 343-8961 support. Friendly advice on computer number. Communications 343-8177 software troubles. Drop in and visit us in the Fire, Emergencies, etc ( 343-8911 ) Convenience Store (Junction) 343-8925 ATAC Building 2nd floor. Phone or email Academic Advancement/Chaplaincy 343-8018 firstname.lastname@example.org Development 343-8194 Lakehead U. Security 343-8569 Distance Education 343-8210 Education Library 343-8718 Campus Technology 343-8770 Faculty Association 343-8789 Internally Dial Extension 8770 Athletics 343-8213 OPERATORS The computer store sells network cards and Financial Aid / OSAP / Scholarships 343-8206 other peripherals. We are located in the Dial 0 for LU operator Food Services (Aramark) 343-8142 Braun Building BB 1070B. Dial 9+0 for T.Bay Tel operator Gender Issues Centre 343-8879 Dial 9+0+0 for Bell Tel operator Graphics & Photography 343-8567 Telephone Features: CALL TRANSFER HOLD To transfer a call to another extension To Place a Call on Hold: • Ask caller to wait Press “Hold” key. • Press “Trans” soft key Place receiver in cradle. • Dial four digit extension number • Advise called extension that you have a transfer call To Retrieve a Held Call: • Press “Trans” soft key again Lift handset. • Press the “Release” key or hang up Press the flashing key. The other two parties will remain connected HANDSFREE To Place a Call on Handsfree: CONFERENCE Press “Handsfree” key. Replace handset in cradle. To conference a call • Ask caller to wait, Press “Conf” soft key To Switch from Handsfree to Handset: • Dial four digit extension or external number Lift handset. • You should inform the called party that you are setting up a conference call • Press “Conf” soft key again PLACING A CALL Make A Call – External – Local: All three parties are now connected. You can add up to six people to a conference call by Press your extension number Dial 9 + Number. performing the above steps. You are the controller of the call, if you hang-up the call is Lift the handset to speak. disconnected. or Lift the handset Dial 9 + Number. Note: If the number you are calling does not answer, press the flashing DN key again and or you will be reconnected to the conference. Press the Handsfree key Dial 9 + Number. AUTO DIAL Make A Call – External – Long Distance: Lift the handset. To Program Dial 9 + 1 + Area Code + Number. • Without lifting the handset, press the Auto Dial key you want to program Wait for the signal tone (5-10 beeps) then put in your • Dial the number you want to save on that key Remember to put a “9” in front of Long Distance Authorization Code. external numbers or • Press the “Autodial” key again to store the number Press the “Hands free” key. Dial 9 + 1 + Area Code + Number. To use the Autodial feature, lift handset and press the “Autodial” key you want. Wait for the signal tone (5-10 beeps) then put in your The number will automatically be dialed. Long Distance Authorization Code. MESSAGE WAITING Make A Call – Long Distance – International: Dial 9 + 011 + Country Code + Area Code + Number. A red light displayed at the top of your telephone notifies you of new voicemail messages. Wait for the signal tone (5-10 beeps) then put in your • Lift your handset Long Distance Authorization Code. • Press the “Inbox” key (This will automatically dial into the voicemail system) RECEIVING A CALL • Enter your Voicemail Box number When you receive an incoming call, you can answer it in (or press # key if calling from personal phone) any of the following manners: • Enter your password Lift your handset. You will always be presented with the ringing line. You may now listen to your messages. or Press the flashing DN Key. or Press the “Handsfree” key. Using Voicemail: Your Voicemail System access number is Internal – 8000 External – 343-8000 Your Mailbox Number is your EXTENSION number, followed by #. Your Default Password is “11 + EXTENSION number”, followed by #. Passwords must be a minimum of 4 digits. Your messages will be saved for 10 days. Your mailbox will be disabled if you login 3 times incorrectly. You will have to submit a Support Ticket to have this reset. Visit http://tsc.lakeheadu.ca to submit your Support Ticket Request STEP 1 - ACCESSING VOICEMAIL: Record Greetings: Internally from your own telephone: While logged in to your mailbox, press 82. • Press “Inbox” key. Press #. • Enter your password. Press #. Press 1 for EXTERNAL greeting. Press 2 for INTERNAL greeting. Internally from another telephone: Press 3 for TEMPORARY greeting. • Dial 8000. (External greeting is all you need to record) • Enter your mailbox number. Press #. • Enter your password. Press #. Press 5 to record. Wait for the tone, then record. Press # to end your recording. Externally: To play your greeting, press 2. • Dial 343-8000. Press 4 to return to your messages. • Enter your mailbox number. Press #. • Enter your password. Press #. STEP 4 – PERSONAL VERIFICATION: STEP 2 - PASSWORDS: Record Your Name: When you first get your mailbox, you must change the password to one that is unique to you. While logged into your mailbox, press 82. Changing Your Password: Press 9 for personal verification. • While logged into your mailbox press 84. Press 5 to record. Wait for tone, then record your name. • Enter your default or current password. Press #. Press # to end the recording. • Enter your new password. Press #. • Enter your new password again. Press #. You have changed your password, recorded your greeting and recorded your name; you are now ready to receive messages. STEP 3 – GREETINGS: You must record a greeting. Think about what your greeting will be before you start recording. Sometimes writing it out helps. Your QUICK REVIEW CODES: greeting can be up to 5 minutes long. Access (follow instructions) There are 3 types of greetings that you can create: 2 Play 1 Skip back 5 seconds EXTERNAL – this is a greeting that everyone will hear. 3 Skip forward 5 seconds 23 Increase speed level INTERNAL – this is a greeting that will only be heard by someone calling 21 Decrease until the normal speed from within the telephone system (from within Lakehead University). # Pause 76 Erase or restore within the current session TEMPORARY – this is a greeting that you can turn on temporarily. Your 72 Play Envelope: (date and time) callers will be forced to listen to this message. They cannot press # to get 83 Release the port (Goodbye) to the end of the message. Voicemail Features: These features will work only within the Lakehead telephone system. COMPOSING MESSAGES: TAGGING A MESSAGE: This will allow you to compose a message and then send it to a group of This allows you to “tag” a message “Urgent”, “Private” or user on your voicemail system. “Acknowledgment”. This way, all the users will hear the same message and you do not have to call each one individually. Urgent: The message that is tagged urgent will be announced as an urgent message. (701) Access (follow instructions) Private: The message marked as private is a message that cannot be • Dial 75 forwarded to anyone else. (704) • List mailbox followed by the #. At the end of the list press # a Acknowledgment: When a message that is marked acknowledgment is second time listened to, you will get a message in your mailbox telling you when the • Press 5 to record message followed by the # key at the end of message was listened to. (705) your recording • Press 79 to send message DISTRIBUTION LISTS: If you are often sending messages to the same group of people, you can REPLYING TO A MESSAGE: create a distribution list. That way, you can compose a message and To reply to a message immediately after having listened to it. send it to the group rather than having to enter each number individually. • At the end of the message press 71 You can also forward a message to a distribution list as well. • Press 5 to record +# • Press 79 to send or 76 to erase Access (follow instructions) • Press 85 • Distribution List Number (1 to 99) + # FORWARDING A MESSAGE: • 5 This allows you to forward a message to someone in Lakehead. The • Mailbox Number + # system will ask you for a preamble so that you explain to the person to • 0# (to delete) whom you are forwarding the message, the reason you are forwarding it. • # (end of list) • At the end of the message press 73 • 2 (review) • Enter the destination mailbox numbers followed by the # • Press 5 to record +# • Press 79 to send or 76 to erase PREFERENCE OPTIONS: Press the Services key to access the following items: • Telephone Options: - Volume Adjustment - Contrast Adjustment - Language - Date/Time Format - Display diagnostics - Local Dialpad Tone - Set Info - Ring type - Call Timer - OnHook Default Path
"Important Information and Phone Numbers "