Frequently Asked Questions What Do I Need To Get Service With FonVantage? Do All FonVantage Rate Plans Include Calling To In order to use FonVantage service, you will need the following: Alaska and Hawaii? 1. A Broadband Internet service such as: DSL or Cable. 2. FonVantage works with any touch-tone phone, corded or Yes. All FonVantage rate plans include calling to all 50 United States and Canada, including Alaska and Hawaii. UNLIMITED CALLING EVERYWHERE IN THE U.S. & CANADA PLUS LOW INTERNATIONAL RATES! cordless. 3. A credit card with U.S. billing and shipping address. Will I Still Be Listed In The Phone Book? 4. FonVantage ATA Phone Adapter and your existing router, or a If you are transferring your number to FonVantage and were listed ATA/Router combo if you currently have a Cable/DSL modem in your local telephone directory’s white pages before, by checking and 1 device connected to it. the two boxes on the Letter of Authorization (LOA) form, you will remain listed in the white pages of the directory. Otherwise, you won’t be listed. Customers who get a new number from us will not > Caller ID be listed in a telephone directory. Does FonVantage Have Reliable 911 Capability? > Call Forwarding FonVantage considers 911 calling capability a critically important service. Some VOIP providers treat 911 coverage as an additional > Call Waiting offering - FonVantage delivers it as a standard service. FonVantage Will My FonVantage Phone Adapter Work When I Travel? currently offers limited 911 services where calls are routed to the Yes, you can use your FonVantage service any place you have > 3-way Calling nearest Public Safety Answering Point ofﬁce (PSAP). Typically a high-speed Internet connection. Callers who need to reach > Do Not Disturb these calls are answered by the front desk of the PSAP and then you from your local calling area will be making local calls to your routed to an emergency operator at that location. However, some FonVantage line even if you are out of town or outside the country. > Anonymous Call Rejection PSAP’s do not currently accept calls in this manner. If you plan on using the service outside the U.S., we suggest checking with local Internet Service Providers in the area to see > Last Number Redial if there are any regulations on using VoIP service in that speciﬁc > Call Trace The Federal Communications Commission (FCC) has recently country. Due to certain restrictions of Internet Service Providers mandated that all Voice over Internet Protocol (VoIP) service outside of the U.S. and Canada, we cannot guarantee the quality of > Speed Dialing providers must implement enhanced 911 (e911) services by the FonVantage service. If you use our service in another country, November 28, 2005, and that Subscribers must acknowledge that you will have to accept a U.S. telephone number and pay our > Voice Mailbox they understand the current limitations of e911. FonVantageTM is international rates to call within that country. See our International > Message Management on schedule to meet this deadline and fully comply with the new Rates page for our current international rates. e911 standards, however, the 911 service we provide prior to that > Message Notiﬁcation time may not be equivalent to 911 service provided by traditional landline telephone service. > And Much More... Do I Need A Standard Telephone Line In Addition To FonVantage? With FonVantage all you need is a broadband Internet service such as DSL or Cable (for DSL Customers, you must keep a standard phone line with your current provider in order to maintain your internet connection). YOUR PHONE. YOUR INTERNET. YOUR LIFE. Feature-rich Plans to Suit Your Lifestyle... User Friendly Hardware to Make Switching Fast & Easy... PREMIUM FonVantage STANDARD FonVantage Linksys ATA Phone Adapter / Router PREMIUM FonVantage is the complete broadband phone STANDARD FonVantage is a great plan that has the features most The Linksys Broadband Router with 2 Phone Ports functions as a “splitter” for your Internet connection. Simply by connecting your DSL or Cable service for your busy home or home-based business! homes require. Standard features include 3-way calling, call waiting, do Modem to the Router you can use your broadband phone service while the computers in your home or ofﬁce share the Internet connection -- all Loaded with features to give you extra functionality such as not disturb, call forwarding plus voicemail and other great extras. Use the at the same time. The two standard telephone jacks on the Router enable high-quality feature-rich FonVantage phone service through your high- conference calling, 3-way calling, selective call acceptance web portal to manage your account features. FonVantage Standard makes speed connection even while you’re surﬁng the Internet. and rejection, call forwarding and ‘follow me’, plus voicemail broadband phone service simple and very affordable. Free unlimited and lots more. calling U.S. and Canada. Each phone jack operates independently to give you two phone lines or a phone and fax line. The built-in 4-port switch lets you attach four devices directly, or daisy-chain out to more hubs and switches as your network grows. It’s all easier than you think! Built-in NAT technology helps Manage your account features with included CommPilot > Caller ID keep intruders out of your computers. Call Manager™ PC dashboard and web portal. FonVantage See who’s calling before you answer the phone. Premium is ideal for today’s active family, home-based ofﬁce Best for you if you have a high speed Internet connection and only one device plugged into this connection. and anyone who wants the ﬁnest in broadband telephone > Call Forwarding service. Free unlimited calling U.S. and Canada. On the go? Forward inbound calls to another phone anywhere! > CommPilot Call Manager Interface & Web Portal > Call Waiting Use these powerful web-based tools to manage your Take a second call and put your current call on hold. account and calling features including redial, hold, transfer, voicemail setup, 3-way calling, Outlook integration and > 3 Way Calling more. Set-up conference calls with two other parties. > Selective Call Acceptance & Rejection > Do Not Disturb Never hear your phone ring during dinner or late at night Take only the calls you want, route the rest to voicemail again, by setting speciﬁc criteria for your incoming calls based on incoming Caller ID, time of day, and day of > Anonymous Call Rejection week. Route callers with blocked Caller ID to a recorded message Linksys PAP2 Phone Adapter > Simultaneous Ring > Last Number Redial Never miss a call - Set multiple phones to ring Instantly redial the last number called The Linksys Phone Adapter enables high-quality feature-rich telephone service through your cable or DSL Internet connection. Just plug it into simultaneously when any calls are received on your your home Router or Gateway and use the two standard telephone jacks to connect your existing phones or fax machines. FonVantage phone number. > Call Trace Instantly trace the last caller to your number Each phone jack operates independently with separate phone service and phone numbers so you have the option of 2 phone lines or a phone > Call Transfer & Consultant Hold and fax line. You’ll get clear telephone reception and reliable fax connections, even while using the Internet at the same time for normal data On a business call and need some advice - transfer a call > Speed Dialing operations. before or after it’s answered or put the current caller on Easily assign single digit speed dial codes hold, and make a separate call to another party to consult. Best for you if you have more than one computer or device plugged into your internet connection and already have a cable/DSL modem and a router. > Messaging > Plus all STANDARD Features, listed at right >>> Voice mailbox, message management and message notiﬁcation Do You Want To Add An Additional Line Or An Alternate Phone Number? No Problem! > Additional Lines > Alternate Numbers Additional lines are assigned a new primary number and include all Alternate numbers allow you to have up to three phone numbers plan features available, including alternate numbers. ringing to a single line, each with a unique ring style option.