Your Broadband VoIP Phone Service
www.mynetfone.com.au or call us on 1300 731 048
WELCOME This document provides instructions on how to
set up and use the VMNF25 VoIP Headset and
Welcome and thanks for joining Australia’s Soft Phone Software on your computer, and
leading Broadband Phone Service, MyNetFone™! how to make the most of your MyNetFone™
MyNetFone™ is a new generation phone service
that allows you to make and receive phone calls STEP 1
using any broadband Internet connection. You CONNECTING THE HEADSET
can make FREE calls to anyone else that also has
MyNetFone™, and cheap calls to any regular 1. Locate the 3.5 mm speaker and microphone
telephone to enjoy big savings on your audio jacks on your computer.
Your Broadband VoIP Phone Service telephone bills. 2. Insert the green connector on the headset
into you speaker audio jack.
The service oﬀers the following great features to 3. Insert the pink connector on the headset to
all its users: your microphone audio jack.
• No lock-in contracts
• No minimum spend STEP 2
• No connection fees REGISTRATION
• FREE voicemail box
• FREE technical support 1. Following the instructions located on the
• Real-time accounts web portal redemption card included with the VMNF25
to claim your FREE call credit.
MyNetFone™ VMNF25 VoIP Headset with Soft 2. Once you have received your MyNetFone™
Phone Software introduces a simple way to service conﬁrmation email you can download
place VoIP telephone calls over the Internet and install the MyNetFone™ Soft Phone
using a standard Windows or Macintosh computer Software.
STEP 3 READY TO CALL If the other party reports hearing their speech MYNETFONE™ ONLINE
echo, you should try the following:
DOWNLOAD AND INSTALL THE Once you’ve started using the MyNetFone™
Once you see the message Ready to call on the
SOFT PHONE SOFTWARE main panel, you are able to make and receive
• Lower the microphone (and speaker) level service, don’t forget to visit our real-time account
on the software. web portal. You can:
1. Visit www.mynetfone.com.au/downloads
and download the MyNetFone™ Soft Phone 1. Enter the destination number that you would GETTING ASSISTANCE • Update your details,
Software. like to call using the numeric keypad on • Check your balance,
We realise it’s not always smooth sailing. As with
2. 2.1 If you’re using Windows 2000/XP, open screen or by entering the numbers directly • Access your call records, and
any new technology you may encounter
the downloaded software and follow using the keyboard. • Make payments via credit card
problems in setup.
the installation instructions to install the 2. To connect press the button.
software onto your computer.
If you’re experiencing diﬃculties, the problem
2.2 If you’re using Mac OS X, drag the TROUBLESHOOTING may be easily ﬁxed. Please visit our FAQ:
MyNetFone™ software to the Applications
folder. If you see the following message: www.mynetfone.com.au/faq
3. After installation, enter your MyNetFone™
number (09xxxxxx) and Password and click Service unavailable
Authentication failed If you’re still having problems, please don’t
or hesitate to call our national Customer Care
Registering with service... Centre on 1300 731 048 during business hours.
NOTE: Your password is case sensitive
or Make sure that you’re next to your computer
Service unavailable with your Internet connected.
Server is not responding
You can also send our support team an email at
• Re-enter your MyNetFone™ number and email@example.com
password by right clicking on the
MyNetFone™ logo and selecting Login... SPECIAL NUMBERS
Below are some useful numbers you can call
NOTE: Your password is case sensitive
from your MyNetFone™ telephone anytime for
FREE: Visit www.mynetfone.com.au and follow the
• If you are running personal ﬁrewall software,
121 - Voicemail collection and Setup My Account link.
make sure it is not blocking the MyNetFone™
151 - Account Balance and Recharge
181 - Customer Care Centre