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					We open systems…

S A L E S

Site Survey
TFB endeavors to provide comprehensive support throughout the purchase,
installation, and implementation process. Because every organization has a unique
balance of priorities and procedures, this survey is initiated prior to the sale, and is
referenced by TFB personnel throughout implementation to help ensure that the
solution provided is aligned to meet the needs and expectations of our customers.

Please take a few moments to assist us with the following questions to help ensure
smooth installation of your system. It is typical that requirements evolve and
change as a project unfolds, so it may not be possible to answer all questions on
the first attempt. Please assist us by updating this document accordingly during
project definition.

This survey is organized by project phase, to help track requirements and set
expectations for users.

    THIS FORM MUST BE COMPLETED PRIOR TO INSTALLATION




Section 1 Presale Assessment
                      Please complete this section so that we can get
                      an introductory understanding of your
                      organization, goals, and requirements.



Section 2 Proposal and Pricing Survey
                      Please complete this section when you are ready
                      for a proposal that includes pricing.




Section 3 Implementation Survey
                      Please complete this section after purchase so we
                      can begin planning the details of implementation.




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PN 90-0023-00                                                                       Site Survey
                                                                   Technology for Business Corp.
                                                                                  v 2.1 April 2006
Section 1
Pre-Sale Site Summary
PART I: Company Information
Please Provide Information regarding for the following positions.

    Organization Name

                Primary Phone

                          City                                        State

   Primary Contact Name

                        Phone

                         Email




Telephony Information

                           Switch/ACD Make/Model

                 Is this Switch Existing or Proposed?   Existing                       Proposed

                    Current ACD/CTI/IVR Solution




Dealer Information

   Distributor Name

     Distributor Rep

                Phone

                Email




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PN 90-0023-00                                                                       Site Survey
                                                                   Technology for Business Corp.
                                                                                  v 2.1 April 2006
PART II: Solutions Focus


Primary Goals of Solution Purchase

     Goals Related to Overall
          Company Strategy




      Goals Related to Service




       Goals Related to Cost
Savings and Efficiency Gains




 Goals Related to Regulatory
              Requirements




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                                     Technology for Business Corp.
                                                    v 2.1 April 2006
PART III: Product Interest
Please check all that apply.

LOCAL SITE APPLICATIONS

                   ACD Reports                 ETA/Queue Position

                Contact Director                          Callback

                     Screen Pop                            Routing

                IVR Applications               Auto Transcriptions

                                                    Caller Surveys

  Desktop or Hybrid Applications                   Call Campaigns


ENTERPRISE (MULTI-SITE NETWROK APPLICATIONS)

                   ACD Reports                            Callback

                Contact Director                           Routing

                IVR Applications



   Other                           Other




   Other                           Other




   Other                           Other




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                                                Technology for Business Corp.
                                                               v 2.1 April 2006
PART IV: Special Circumstances or Requirements
Please help us understand your unique requirements.

Systems To Integrate With

                Database Systems
            (typically for IVR)


  Goals Desktop Applications
    (typically for Screen Pop)


                          Other
    (please specify the type of
system AND the purpose and
         goals of integration.)



Organizational or Regulatory Requirements/Deadlines

     Goals Related to Overall
          Company Strategy

      Goals Related to Service


       Goals Related to Cost
Savings and Efficiency Gains




Infrastructure, Security, and Other Requirements

            Security Standards


          Desktop Application
                   Guidelines

      Other Requirements or
   Standards that apply to 3rd
              party solutions




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PN 90-0023-00                                                          Site Survey
                                                      Technology for Business Corp.
                                                                     v 2.1 April 2006
Section 1 Forms Completed By


                Name           Phone



            Company            Email



                Signed          Date




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                                       Technology for Business Corp.
                                                      v 2.1 April 2006
Section 2
Proposal and Pricing Survey


PART I: Requirements – Overview
This part is designed to provide a free form area for qualitative
information about your organization. Please provide information that
solution providers must understand about your organization, including
workflow, goals, and culture. Describe the general performance goals,
and problems to be solved by a proposed system. Please also attach
any relevant materials that might inform our staff about your
expectations.

     Primary Line of
    Business for your
    Organization and
         Department




    Highest Priorities   EXAMPLE – To comply with new federal law that mandates…




    Problems to Solve    EXAMPLE – We are required by law to answer 90% of calls within 1 min




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PART I: Requirements – Overview (cont’d)

Special Requirements     EXAMPLE – We must use Dell servers
                         EXAMPLE – Remote access to servers must be through our VPN
                         EXAMPLE – Some departments should only see call center reports
                         specific to them



         Service Goals   EXAMPLE – We are required by law to answer 90% of calls within 1 min
                         EXAMPLE – Our VP of sales wants abandons below 5%




     Additional Notes




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PN 90-0023-00                                                                               Site Survey
                                                                           Technology for Business Corp.
                                                                                          v 2.1 April 2006
PART II: GENERAL SITE CONFIGURATION
Please enter data or an ‘x’ in multiple choice fields. Please copy and
complete this section for each site.

How many total sites are being
proposed?


How many total ACDs are being
proposed for integration?




Switch Setup




                                                                                                                         Maximum # Simultaneous
                                                                                             # Total ACD Agent Lic.
                                                                      # IVR Ports Required




                                                                                                                                                  SMDR? (Y/N)
                                                          Switch




                                                                                                                                Agents
 #               Site Name            Switch Make/model   Vers. \
                                                           Rev




     1

     2

     3

     4

     5

     7

     8

     9

 10

 11

 12




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PN 90-0023-00                                                                        Site Survey
                                                                    Technology for Business Corp.
                                                                                                                      v 2.1 April 2006
PART IIIa Product Interest – Local Packaged Applications

LOCAL APPLICATIONS
Please enter an ‘x’ next to each product you would like quoted for use
at a local ACD site, and how many sites you would like each to be
installed on.
‘x’   Product                Notes
       ETA/Queue Position      Speaks information to callers about position in queue and estimated
                               time to agent – requires ACD
       ASAP Callback           Allows callers to enter phone information for callback as soon as an
                               agent is available – saves toll charges, reduces frustration. – requires
                               ACD
       Scheduled Callback      Allows callers to enter phone information and a preferred time for
                               callback– saves toll charges, reduces frustration. – requires ACD
       Enh. Auto Attendant     Provides a GUI interface for building and managing touch tone menus.
       Enh Call Center         Provides criteria-driven routing of calls based on ANI, area code, and
       Routing                 DNIS.
       Skills-Based Routing    Lets supervisors grade agents on specific skills and routes callers to the
                               best available agent for their needs.
       Automated Outbound      Lets call centers run multiple simultaneous campaigns of two types:
       Campaigns               1. Automated IVR, dialed directly from IVR ports to deliver pre-recorded
                               messages to target phones and voice mail
                               Requires: Reserved IVR ports, campaign data in TFB ASCII format.
                               2. Direct agent campaigns, where agents are connected automatically in
                               a true blended environment
                               Requires: ACD, campaign data in TFB ASCII format.
       Internet Callback       Lets your website users request a telephone callback .
       Post-Call Survey        Flexible touchtone surveys.
       Basic Screen Pop        Provides pop up of basic call information.
       Integrated Screen Pop   Provides integrated pop up of caller info in your existing CSR, CRM,
                               Helpdesk, or other agent facing application.

       MULTIMEDIA
       Agent eMail             Integrated call center email handling at the agent desktop.
       Agent Chat              Integrated call center chat to your existing web site.

       REPORTING AND
       MONITORING
       ACD Reports             Archival cradle-to-grave reporting on ACD and IVR activity.
       Contact Director        Real time Monitoring of ACD and IVR activity.

       PLUG-INS
       Text to Speech, TTS     Allows custom application to speak words and phrases
       Speech Recognition      Allows custom application to take speech as input
       Voice Recording Integ   Allows interaction with your voice recorder through TFB reporting GUI
       Specify Make and
       model: ie Wygant



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                                                                                             v 2.1 April 2006
PART IIIb Product Interest – Enterprise Packaged Applications

ENTERPRISE (NETWORK) APPLICATIONS
Please enter an ‘x’ next to each network product you would like quoted
for use at across multiple ACD sites.
‘x’   Product                Notes
       Enterprise Callback         Allows callers to enter phone information for callback as soon as an
                                   agent is available – saves toll charges, reduces frustration. – requires
                                   ACD
                                   Requirements
                                   -CTI Server installed at each local ACD site
                                   -Callback installed at each local ACD site
       Enterprise Routing          Provides criteria-driven routing of calls based on Longest waiting call,
                                   queue size, available agents.
                                   Requirements
                                   -CTI Server installed at each local ACD site
                                   -CCIS between all ACD sites
                                   -TFB Network Enterprise Server at designated master site


            For how many total
               ACD locations?

       How many splits across
               all locations?

         Please list any special
       routing criteria required



         How many concurrent
             agents across all
                   locations?

       REPORTING AND
       MONITORING
       Enterprise ACD Reports      Archival cradle-to-grave reporting on ACD and IVR activity across
       Server                      multiple sites.

                                   Requirements
                                   -CTI Server installed at each local ACD site
                                   -Site license for ACD Reports at each site
                                   -Media Server at designated master site

       Enterprise Contact          Real time Monitoring of ACD and IVR activity across multiple sites.
       Director Server             Requirements
                                   -CTI Server installed at each local ACD site
                                   -Site license for ACD Reports at each site
                                   -TFB Network Enterprise Server at designated master site




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                                                                                                 v 2.1 April 2006
PART IV: Product Interest – Server Platforms
Please also attach call flow and additional documents to describe each application. Please duplicate this
section for each distinct application you would like proposed.

*IMPORTANT NOTE FOR DEALER AND END-USER. PLEASE READ – Most custom IVR applications are
installed remotely, after the initial hardware and software installation. Lead time for custom applications is typically 6-
8 weeks from TFB’s receipt of the associated purchase order, but can be longer depending on the application and
depending on information or other systems that the application relies on. PLEASE DO NOT ASSUME A
COMMITTED DELIVERY DATE FOR CUSTOM APPLICATIONS UNTIL A THOROUGH EVALUATION BY
TFB ENGINEERING IS COMPLETE. Although sales representatives can offer reasonable estimates for delivery,
development duration can fluctuate based on current workload or unusual requirements. Be sure to read the proposal
thoroughly to understand the conditions and required participation of you and your staff.

‘x’    Who Provides                      Notes
       Server Hardware AND               Allows callers to enter phone information for callback as soon as an
       Dialogic Boards to be             agent is available – saves toll charges, reduces frustration. – requires
       provided by end-user or           ACD
       another vendor                    Requirements
                                         -CTI Server installed at each local ACD site
                                         -Callback installed at each local ACD site
       Server Hardware AND               Allows callers to enter phone information for callback as soon as an
       Dialogic Boards to be             agent is available – saves toll charges, reduces frustration. – requires
       provided by TFB                   ACD
                                         Requirements
                                         -CTI Server installed at each local ACD site
                                         -Callback installed at each local ACD site
       Server Hardware to be             Allows callers to enter phone information for callback as soon as an
       provided by end-user or           agent is available – saves toll charges, reduces frustration. – requires
       another vendor.                   ACD
       Dialogic Boards to be             Requirements
       provided by TFB                   -CTI Server installed at each local ACD site
                                         -Callback installed at each local ACD site




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PN 90-0023-00                                                                                                Site Survey
                                                                                            Technology for Business Corp.
                                                                                                             v 2.1 April 2006
PART Va: Product Interest – Custom Applications
Please also attach call flow and additional documents to describe each application. Please duplicate this
section for each distinct application you would like proposed.

*IMPORTANT NOTE FOR DEALER AND END-USER. PLEASE READ – Most custom IVR applications are
installed remotely, after the initial hardware and software installation. Lead time for custom applications is typically 6-
8 weeks from TFB’s receipt of the associated purchase order, but can be longer depending on the application and
depending on information or other systems that the application relies on. PLEASE DO NOT ASSUME A
COMMITTED DELIVERY DATE FOR CUSTOM APPLICATIONS UNTIL A THOROUGH EVALUATION BY
TFB ENGINEERING IS COMPLETE. Although sales representatives can offer reasonable estimates for delivery,
development duration can fluctuate based on current workload or unusual requirements. Be sure to read the proposal
thoroughly to understand the conditions and required participation of you and your staff.


Custom IVR Application (please duplicate for each application)
Custom Application              Please provide a SHORT descriptive name so we can refer to this
Name                            application distinctly in conversation, line item quotes, and email Subject
                                Headers
Description                     Please outline requirements of desired application




Data Source                     Please indicate how the TFB application will access the data host, ie
                                ODBC, IP Sockets, proprietary API
Describe and List Data          Please indicate data to be spoken, incl account numbers, names,
to be Spoken to Callers         balances and so on. Also describe format of account number and so
                                forth and indicate numeric and non-numeric fields.
Describe and List Data          Please data to be entered, incl account numbers, names, balances and
to be entered by callers        so on. Also describe format of account number and so forth and indicate
                                numeric and non-numeric fields.
    Check List of Information Required for
                                                               Info completed above
    Proposal

                                                                 Call flow attached

                                                               Required SDKs attached




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                                                                                                             v 2.1 April 2006
Custom IVR Application Reporting Requirements
(please duplicate for each application)
Describe Reporting         Please indicate data to be reported.
requirements
Describe the Reporting     Please indicate name of other reporting package, whether the new
Tool this Replaces or      reports are intended to replicate that functionality, or whether it is to
complements                complement existing reporting
Is this requirement real   Please indicate which data, if any, that must be in real time or indicate
time or archival?          ALL real time or ALL archival
List Data Sources          Please check all data sources to be accessed to produce reports. If you
                           check Other, please describe
                                                Infolink               Meridian           CISCO
                                                                        Link              Database
                                                MiTi                     ASAI
                                                                                              Other
                                                                        (Avaya)


   Check List of Information Required
                                                Info completed above
   for Reporting Proposal
                                                Attach list describing each of the desired reports
                                                For each report, specify the type – table, histogram, etc.
                                                Specify the data to be displayed on each axis and units
                                                Specify the possible granularity (increments) and range
                                                Specify formulae for any calculated fields
                                                Required SDKs attached




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                                                                                   Technology for Business Corp.
                                                                                                     v 2.1 April 2006
PART Vb: Product Interest – Custom Web Applications
Please also attach additional specifications and design documents to describe each application.

Custom Web Application (please duplicate for each application)
Custom Application          Please provide a descriptive name
Name
Description and             Please outline requirements of desired application
Functionality overview



Data Source                 Please indicate how the TFB application will access the data host, ie
                            ODBC, IP Sockets, proprietary API
Describe and List Data      Please describe in overview the data to be displayed. Sections that
to be displayed to web      follow allow for detailed descriptions.
users
Describe and List Data      Please describe in overview the data to be entered, incl account
to be entered by web        numbers, names, balances and so on. Sections that follow allow for
users                       detailed descriptions.
Describe the web host,      Please enter the web host information, OS, and so on. Unless
OS, and any protocol or     specifically otherwise agreed and proposed, it Is assumed that the
scripting limitations       customer supplies the web platform, database, and all related HW and
                            software.



     Check List of Information Required for
                                                       Info completed above
     Proposal

                                                         Application interface layout
                                                         attached

                                                       Required SDKs attached


OS                                               Windows             Unix                Linux

Web Server AVAILABLE                                                                               Please describe
                                                 IIS                 Apache              Other:
(check all that apply)
Web Server PREFERRED                                                                               Please describe
                                                 IIS                 Apache              Other
(check one)
Permitted Languages / Scripting
PHP                                              Allowed             Not Allowed

Perl                                             Allowed             Not Allowed

ASP                                              Allowed             Not Allowed

ASPX                                             Allowed             Not Allowed

Cold Fusion                                      Allowed             Not Allowed




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Custom Web Application 1 Interface Sections and Subsections
Describe the distinct partitioned interface sections and subsections you envision for this application. For
instance, Main screen, sub screens, admin screens.

Section 1
                                                 Description and Notes

Section Name
Section
Description
This Section                  Main/Default screen             Admin              Subsection

Users Allowed                 All                 Other:                       Other:


Section 2
                                                 Description and Notes

Section Name
Section
Description
This Section                  Main/Default screen             Admin              Subsection

Users Allowed                 All                 Other:                       Other:


Section 3
                                                 Description and Notes

Section Name
Section
Description
This Section                  Main/Default screen             Admin              Subsection

Users Allowed                 All                 Other:                       Other:




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Section ___
                                Description and Notes

Section Name
Section
Description
This Section    Main/Default screen        Admin         Subsection

Users Allowed   All               Other:                Other:

Section ___
                                Description and Notes

Section Name
Section
Description
This Section    Main/Default screen        Admin         Subsection

Users Allowed   All               Other:                Other:


Section ___
                                Description and Notes

Section Name
Section
Description
This Section    Main/Default screen        Admin         Subsection

Users Allowed   All               Other:                Other:




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                                                                          v 2.1 April 2006
Custom Web Application 1 Functionality

                      Description and Notes                    Type             Format

DATA Entry 1        Describe data field to be            Text, integer,   mm/dd/yy?n.nn?
                    entered by user.                     time, date?      n:nn?




Entry Method and
Trigger
Validation
Result/Action
Interface Section
Users                    All                    Other:                    Other:




                      Description and Notes                    Type             Format

DATA Entry 2        Describe data field to be            Text, integer,   mm/dd/yy?n.nn?
                    entered by user.                     time, date?      n:nn?




Entry Method and
Trigger
Validation
Result/Action
Interface Section
Users                    All                    Other:                    Other:




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                                                                                             v 2.1 April 2006
                      Description and Notes                    Type             Format

DATA Entry 3        Describe data field to be            Text, integer,   mm/dd/yy?n.nn?
                    entered by user.                     time, date?      n:nn?




Entry Method and
Trigger
Validation
Result/Action
Interface Section
Users                    All                    Other:                    Other:




                      Description and Notes                    Type             Format

DATA Entry 4        Describe data field to be            Text, integer,   mm/dd/yy?n.nn?
                    entered by user.                     time, date?      n:nn?




Entry Method and
Trigger
Validation
Result/Action
Interface Section
Users                    All                    Other:                    Other:




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                      Description and Notes                    Type             Format

DATA Entry 5        Describe data field to be            Text, integer,   mm/dd/yy?n.nn?
                    entered by user.                     time, date?      n:nn?




Entry Method and
Trigger
Validation
Result/Action
Interface Section
Users                    All                    Other:                    Other:




                      Description and Notes                    Type             Format

DATA Entry ____     Describe data field to be            Text, integer,   mm/dd/yy?n.nn?
                    entered by user.                     time, date?      n:nn?




Entry Method and
Trigger
Validation
Result/Action
Interface Section
Users                    All                    Other:                    Other:




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PN 90-0023-00                                                                                  Site Survey
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                                                                                             v 2.1 April 2006
Custom Web Application Reporting Requirements
Describe Reporting         Please indicate data to be reported.
requirements
Describe the Reporting     Please indicate name of other reporting package, whether the new
Tool this Replaces or      reports are intended to replicate that functionality, or whether it is to
complements                complement existing reporting
Is this requirement real   Please indicate which data, if any, that must be in real time or indicate
time or archival?          ALL real time or ALL archival
List Data Sources          Please check all data sources to be accessed to produce reports. If you
                           check Other, please describe
                                                Infolink               Meridian           CISCO
                                                                        Link              Database
                                                MiTi                     ASAI
                                                                                              Other
                                                                        (Avaya)


   Check List of Information Required
                                                Info completed above
   for Reporting Proposal
                                                Attach list describing each of the desired reports
                                                For each report, specify the type – table, histogram, etc.
                                                Specify the data to be displayed on each axis and units
                                                Specify the possible granularity (increments) and range
                                                Specify formulae for any calculated fields
                                                Required SDKs attached




Custom Web Application 1 Security Requirements
Describe Security          Please indicate all requirements related to transfer of data from web
requirements for data      server.
transfer
Describe Security          Please indicate name of other reporting package, whether the new
requirements for web       reports are intended to replicate that functionality, or whether it is to
interface users            complement existing reporting
List Data Sources          Please check all data sources to be accessed to produce reports. If you
                           check Other, please describe
                                                Infolink               Meridian           CISCO
                                                                        Link              Database
                                                MiTi                     ASAI
                                                                                              Other
                                                                        (Avaya)




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Section 2 Forms Completed By


                Name           Phone



            Company            Email



                Signed          Date




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Section 3
Implementation Survey
To be completed and maintained by the TFB project manager after the
sales transaction and throughout the project. The purpose of this
section is to record details of implementation, and guide the testing
process. The assigned TFB project manager is responsible for
maintaining the master copy of this.

PART I: Contact Information
Please Provide Contact Information for the following positions

Primary Distributor Installation Contact for TFB

     Name of Dealer                                Phone

      Street Address

                   City                          State                              Zip



     Primary Contact                                        Title

                 Phone 1                                 Phone 2

                Email

    TFB Newsletter Signup         Product News             Support/Maint News and Alerts



            Technician                                      Title

                 Phone 1                                 Phone 2

                Email

    TFB Newsletter Signup         Product News             Support/Maint News and Alerts




      Other Contact                                         Title

                Phone 1                                  Phone 2

                Email

    TFB Newsletter Signup         Product News             Support/Maint News and Alerts



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End-User Contact

Organization Name                          Phone

      Street Address

                  City                     State                             Zip




     Primary Contact                                 Title

                Phone 1                            Phone 2

                Email

    TFB Newsletter Signup   Product News            Support/Maint News and Alerts



      IT/MIS Contact                                 Title

                Phone 1                            Phone 2

                Email

    TFB Newsletter Signup   Product News            Support/Maint News and Alerts



      Telcom Contact                                 Title

                Phone 1                            Phone 2

                Email

    TFB Newsletter Signup   Product News            Support/Maint News and Alerts



        Other Contact                                Title

                Phone 1                            Phone 2

                Email

    TFB Newsletter Signup   Product News            Support/Maint News and Alerts




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PART II: Requirements – Schedule
For each milestone, please also indicate whether the date is firm or a
best estimate.


   Date                                          Description   Kickoff



   Date                                          Description   Switch Installation



   Date                                          Description   CTI Server Installation



   Date                                          Description   Media Server Installation



   Date                                          Description   Custom Applications Installation



   Date                                          Description   Production



   Date                                          Description




          Additional
     Scheduling Notes

*IMPORTANT NOTE – Most custom IVR applications are installed remotely,
after the initial hardware and software installation. Lead time for custom
applications is typically 6-8 weeks but can be longer depending on the
application and depending on information or other systems that the application
relies on.




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                                                                                         v 2.1 April 2006
PART III: SITE CONFIGURATION

Please enter data or an ‘x’ in multiple choice fields. Please copy and
complete sections IIIa and IIIb for each site. In multi-ACD enterprise
architectures there must be a CTI Server for each ACD.

DUPLICATE THIS PAGE AND THE NEXT (a and b) FOR EACH ACD IN
THE NETWORK!
Site Name


Site Number of total?                                      OF


ACDs Number of total?*                                     OF
*IMPORTANT – Determines ACD Number for reporting, monitoring and client, unit,
subunit

PART IIIa - Switch Setup for THIS ACD
 1 Check type of ACD                  NEAX 2400                      NEAX2000             CISCO

                                                   Internal
                                                                     Nortel               Avaya
                                                   NEAX 2400

                                                   Mitel             Other

  2   Model and ACD Build

  3   Please indicate the CTI Link used by                                Vers.?
      your switch (ie Infolink, Miti, ASAI)

  4   Please indicate the total number of CTI
      and MIS connections used by non-TFB
      systems on the switch. NOTE: TFB
      requires 3, 8 is max. on ACD

  5   Please indicate the physical connection
      used by the CTI Link on your switch
      (ie IP, Optical, RS-232)

  6   Please indicate SMDR connection type
      and parameters (RS-232/IP)

  7   How Many Agents maximum are
      logged in simultaneously to your ACD?




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PART IIIb – Dialing Rules for this site

Please enter area code and exchange combinations that require special
dialing rules.

      Area code              Exchange                            Rule
 (specify number or   (specify number or ‘ALL’)   Dial 1?          Dial area code?
       ‘ALL’)                                     (‘x’ if yes)     (‘x’ if yes)




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PART IIIb – SMTP Server for this site

TFB uses local SMTP server to email alarm notifications. Please enter
the following server information.

  1   SMTP Server Name
  2   SMTP Server IP                           .             .                    .
  3   User Name
  4   Password
  5   Mail Server type           Exchange                 Lotus Notes                 Sendmail
                                 Other, Please Specify



Alternate Server
If there is an alternate backup server, please specify.

  1   SMTP Server Name
  2   SMTP Server IP                           .             .                    .
  3   User Name
  4   Password
  5   Mail Server type           Exchange                 Lotus Notes                 Sendmail
                                 Other, Please Specify




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PART IIIc – IVR Port Numbering (across all nodes)
Port #          DN         Node    UCD       Notes (Inbound, Outbound, Whisper, Fax)
                                   Group
     0                        0

     1
     2
     3
     4
     5
     6
     7
     8
     9
    10
    11
    12
    13
    14
    15
    16
    17
    18
    19
    20
    21
    22
    23




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IVR Port Numbering (cont’d)
Port #          DN        Node   UCD        Notes
                                 Group
    24
    25
    26
    27
    28
    29
    30
    31
    32
    33
    34
    35
    36
    37
    38
    39
    40
    41
    42
    43
    44
    45
    46
    47




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PN 90-0023-00                                             Site Survey
                                         Technology for Business Corp.
                                                        v 2.1 April 2006
IVR Port Numbering(cont’d)
Port #          DN           Node   UCD        Notes
                                    Group
    48
    49
    50
    51
    52
    53
    54
    55
    56
    57
    58
    59
    60
    61
    62
    63
    64
    65
    66
    67
    68
    69
    70
    71




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PN 90-0023-00                                                Site Survey
                                            Technology for Business Corp.
                                                           v 2.1 April 2006
IVR Port Numbering(cont’d)
Port #           DN              Node     UCD        Notes
                                          Group




         24 Port Blank. Duplicate as needed.




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PN 90-0023-00                                                      Site Survey
                                                  Technology for Business Corp.
                                                                 v 2.1 April 2006
PART IIId - TFB CTI Server Setup for THIS ACD
(Please supply this information whether or not server is purchased from TFB)

  1   Server Node Number                                        # of Ports             of


  2   Server Provided By (check one)               TFB                  User                Dealer


  3   Server Configuration                                       OS

                Make                                          RAM

                Model                                       HD Size

                  S/N                                      Processor

           Modem?           Yes              No               Speed

           CD/RW?           Yes              No            SBC Type

         Zip Drive?         Yes              No         # PCI Slots?    Total                    Avail

        Tape Drive?         Yes              No         # ISA Slots?    Total                    Avail


  4   IVR Port type                                Analog               Digital T-1         IP
      (user or dealer provides cabling and svcs)
  5   Indicate CTI Server form factor for          Tower                2-post rack         4 post rack
      THIS node
      (user or dealer provides rack)
  6   Indicate CTI Server HD Redundancy            1x                   RAID 1              RAID 5
      for THIS node

  7   Indicate CTI Server power supply             1x                   2x                  3x
      redundancy for THIS node
      (user provides UPS and all ext. power)




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                                                                                                 v 2.1 April 2006
PART IIId - TFB CTI Server Setup for THIS ACD (cont’d)
Network Assignments for THIS Node
Machine Name for THIS Node

IP Address

Subnet Mask

Default Gateway

DNS Servers

DNS Servers

DNS Servers

WINS

WINS

WINS



Dongle Details (security key) for THIS Node
                S/N                  Number of Ports     USB          Parallel




Telephony Board Details for THIS Node
        Board Make/Model                        S/N                Number of                *Provided By
                                                                     Ports
                                                                                    TFB       User         Dealer




*NOTE: Provider of Dialogic boards must also provide appropriate Dialogic drivers




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                                                                                 Technology for Business Corp.
                                                                                                v 2.1 April 2006
PART IIIe - TFB Media Server Setup
(skip this section if server is not purchased from TFB, or no Media Server
applications are in the proposed solution)



  1   Server Provided By (check one)            TFB                 User                Dealer


  2   Server Configuration                                    OS

                Make                                       RAM

                Model                                    HD Size

                  S/N                                   Processor

           Modem?           Yes            No              Speed

           CD/RW?           Yes            No           SBC Type

         Zip Drive?         Yes            No        # PCI Slots?   Total                    Avail

        Tape Drive?         Yes            No        # ISA Slots?   Total                    Avail



  3   Indicate Media Server form factor         Tower               2-post rack         4 post rack
      (user or dealer provides rack)

  4   Indicate Media Server HD                  1x                  RAID 1              RAID 5
      Redundancy

  5   Indicate desired Media Server power       1x                  2x                  3x
      supply redundancy
      (user provides UPS and all ext. power)




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PN 90-0023-00                                                                                Site Survey
                                                                            Technology for Business Corp.
                                                                                             v 2.1 April 2006
Network Assignments for Media Server
Machine Name for Media Server

IP Address

Subnet Mask

Default Gateway

DNS Servers

DNS Servers

DNS Servers

WINS

WINS

WINS




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                                           37
PN 90-0023-00                    Site Survey
                Technology for Business Corp.
                               v 2.1 April 2006
PART IV: ACD PROGRAM FEATURE MAPPING

The ACD should be configured to route to the appropriate IVR function
from each pilot.

IVR Feature Routing
Inbound DID      Pilot #        Pilot Name       IVR                  Callback             Ann.




                                                                                                        Survey #
                                                        AA Menu #
                                                Ann.
                                                   #




                                                                                 Sched



                                                                                               Q Posn
                                                                    ASAP




                                                                                         ETA
                                                                           NBD
(935)-536-2839   6978695056     Recording       99




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                                                                    Technology for Business Corp.
                                                                                         v 2.1 April 2006
PART IVb: ACD PROGRAM FEATURE MAPPING - Reserved Splits
Reserved, or dummy splits in the ACD are used to register calls for
routing and reporting.

 BEST PRACTICES NOTE
 Split names entered here should match those in the ACD. Keep Split names compact
 because they are used as reporting labels. Long labels may make some reports less
 readable. No agents should have permission to log in to dummy splits.

                                        Number                  Name

ANI Routing Split
The ANI routing split is required only if Enhanced Call Center Routing is deployed and the routing feature
is used. Calls must be queued to this split on pilots that will use ANI routing features. No agents should log
in to this split.

                                        Number                  Name

ANI Matching Split
The ANI matching split is required only if Enhanced Call Center Routing is deployed and the call tagging
feature is used to lookup and tag the call with Acct, Name, Misc. data . Calls must be queued to this split on
pilots that will use ANI matching features. No agents should log in to this split.

                                        Number                  Name

ACD Reports Tagging Split
The Tagging Split is required in order to register new inbound calls for ACD reports ONLY if those calls
are not otherwise queued to an active split OR sent to CTI Server with an @IVR Announce 9 step. If such
calls are not queued to the tagging split, ACD Reports can not track them. No agents should log in to this
split. THIS SPLIT NUMBER IS NOT ENTERED INTO ANY CONFIGURATION FORM.

                                        Number                  Name

ACD Reports Terminator Split
The Terminator Split is required in order to register calls prior to their transfer out of the ACD. Calls
transferred out of the ACD without first being queued to this split, will not be properly accounted for, and
could distort call center statistics. No agents should log in to this split. THIS SPLIT NUMBER MUST BE
ENTERED INTO THE CTI SERVER CONFIGURATION MANAGER.

                                        Number                  Name

Parking Split
The Parking Split is required only if the call park feature is used. No agents should log in to this split.
THIS SPLIT NUMBER MUST BE ENTERED INTO THE CTI SERVER CONFIGURATION
MANAGER.




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PN 90-0023-00                                                                                         Site Survey
                                                                                     Technology for Business Corp.
                                                                                                    v 2.1 April 2006
PART V: REPORTING SETUP

Reports are highly configurable. You can change configuration
whenever you like. This section is intended to help get you started
with an initial reporting configuration.

Email Log Report Delivery
For department heads, supervisors, and all levels of management,
delivering reports automatically by email can be the most efficient way
to get them the information they need. The best way to do this is to
set up email groups that have like reporting requirements.

Email Log Reports Routing
From Address




To Address                  Ann.            Ann.                         Callback            Ann.




                                                                                                           Survey #
                                                            AA Reports
                                   Q Posn




                                                   Q Posn




                                                                                    Sched



                                                                                                  Q Posn
                            ETA




                                            ETA




                                                                                            ETA
                                                                             NBD




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PN 90-0023-00                                                                                        Site Survey
                                                                                    Technology for Business Corp.
                                                                                                             v 2.1 April 2006
PART Vb: REPORTING SETUP – Email Contact Director Reports
For Contact Director users, customizable statistical reports can be
automatically emailed at an interval you select.

From Address




To Address                  Report Name         Description / Send Frequency




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PN 90-0023-00                                                                          Site Survey
                                                                      Technology for Business Corp.
                                                                                     v 2.1 April 2006
PART Vc: REPORTING SETUP – Business Units
If you plan to group reports according to how your business units and
subunits are organized, we can set up the parameters at installation.
You can leave this blank if this feature does not apply to your
requirements.

Business Unit Numbering
   Client #      Client Name     Business   Business Unit Name    Subunit #               Subunit Name
                                  Unit #
          0          Default           0               Default             0                       Default

          1                            1                                   1
          2                            2                                   2
          3                            3                                   3
          4                            4                                   4
          5                            5                                   5
          6                            6                                   6
          7                            7                                   7
          8                            8                                   8
          9                            9                                   9
        10                            10                                  10




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PN 90-0023-00                                                                     Site Survey
                                                                 Technology for Business Corp.
                                                                                v 2.1 April 2006
Business Unit Assignments in Switch
 ACD #          Pilot #        Pilot Name   Client #   Business Unit #         Subunit #




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PN 90-0023-00                                                             Site Survey
                                                         Technology for Business Corp.
                                                                         v 2.1 April 2006
PART Vd: REPORTING SETUP – Reporting Thresholds
If you are using ACD Reports or Contact Director we can set up
thresholds for key metrics, individually by split. The ABN Threshold is
the minimum time a call must be in queue before we allow it to count
in the abandon total. The GOS (Grade of Service) threshold is the
maximum time a call can be in queue until it is answered, and still be
‘in grade’. The percentage of calls answered ‘in grade’ is your GOS for
that split. You have the option to use up to three GOS stats per split,
each with a unique threshold.
You can always modify or add to these after the system is
implemented.
 ACD #          Split # and        ABN        GOS 1          GOS 2             GOS 3
                      name    Threshold    Threshold      Threshold         Threshold
                                  (secs)       (secs)         (secs)            (secs)




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PN 90-0023-00                                                                     Site Survey
                                                                 Technology for Business Corp.
                                                                                v 2.1 April 2006
PART Ve: REPORTING SETUP – Agent Mode Names
If you are using ACD Reports or Contact Director we can set up your
preferred name for up to 99 break and work modes. These are the
names that appear in related reports. We recommend keeping them as
short as practicable so they don’t clutter reporting screens.
You can always modify or add to these after the system is
implemented.
Mode #                   Break Mode Name                     Work Mode Name




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PN 90-0023-00                                                                Site Survey
                                                            Technology for Business Corp.
                                                                           v 2.1 April 2006
PART Vf: REPORTING SETUP – Tally Code Names
Tally code names can also be shown in ACD Reports. If you are using
ACD Tally codes and would like to see the names reflected in reports,
enter the name and number of each here.
You can always modify or add to these after the system is
implemented.
  Tally#                  Tally Name            Tally#                       Tally Name




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PN 90-0023-00                                                                   Site Survey
                                                               Technology for Business Corp.
                                                                              v 2.1 April 2006
PART Vg: REPORTING SETUP – Stats Def
The stats definition allows custom labels for reporting events in IVR
applications. PEG codes 2-99 are reserved for custom reporting
events.


  PEG#                         Name                                                   Notes

  (2-99)




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PN 90-0023-00                                                                     Site Survey
                                                                 Technology for Business Corp.
                                                                                v 2.1 April 2006
Prompts Script
The prompts script assigns prompt text to filenames and prompt
numbers.
You can always modify or add to these after the system is
implemented.




                PASTE PROMPTS SCRIPT HERE




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PN 90-0023-00                                                                 Site Survey
                                                             Technology for Business Corp.
                                                                            v 2.1 April 2006
PART VI: PROJECT MANAGEMENT / PUNCH LIST
The Project Management list refers to the two lists following which include a detailed checklist for
installation and a detailed test plan.


  - Milestone

               ITEM
                 Project Start
               PO Received
                 Downpayment Received
                 Email Welcome Kit, Mediaserver and CTI Server specs to _________________
       X         Email Site Survey document
                 Schedule project hand off meeting

                 Project Hand Off Meeting
                 Identify key players
                 Introduce Project Manager
                 User Requirements - Review of the Site Survey Document
                          Identify customer's business goals have them give a background of their
                          call center, and what they are hoping to accomplish/fix with this
                          implementation
                          Review the features purchased
                          Review the project schedule and key dates
                          Review the users current and planned environment
                          Review ‘special’ requirements for security, IT
                 Process Orientation - Review the Welcome KIt
                          Review the CTI Server and Media Server requirements documents
                          Review user responsibilities – facilities, resources, tasks, prompts,
                          Dialogic drivers, provide access
                          Review system
                 Set hardware installation date
                          Notify user of change fees
                          Enter Date in Schedule and in Tracker




                 Wrapping Up of the Kick Off
                 Assignment of tasks/responsibilities/take-aways

                 Set hardware Installation date and enter below
                 Set custom application implementation expectation
                 Initiate periodic project management meetings for user, dealer, TFB dev.
                 Post Site survey document to the Intranet
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                Post kick off meeting notes to the Intranet
                Notify dev of any custom development
                Notify sales of any possible hiccups. (Need additional functionality quoted that
                wasn't sold)

                Customer Responsibilities
                Facilities
                          Power Provide sufficient power to accommodate the TFB Servers
                          Power Backup Provide sufficient UPS or other power failure
                          accomodation for the TFB Servers
                          Provide sufficient space in an appropriate rack or other server mounting
                          accomodation for the TFB Servers
                          Provide training room (if required) to perform agent/user training. This
                          room should be equipped with a projector capable of connecting to a
                          laptop, screen, IP connection that has routable path to the TFB Servers,
                          and power.
                Resources
                        Provide voice talent to record prompts after hardware has been installed
                          Provide completed call flows detailing every transfer destination,
                Provide static IP addresses for each server to be installed
                Provide MIS support to install Anti Virus software during the hardware installation
                Provide MIS support to add servers to the corporate domain during the hardware
                installation
                        Provide agents to test features, applications, and call flows
                Information
                        Provide feedback of the prototype in a timely manner
                        Identify supervisors that will need to have ACDR/CD installed
                        Identify agents that will need to have Agent Console installed

                Provide Phase 2 Site Survey Information
                      Provide list of 800#'s and the DNIS digits being passed
                      Provide Client/Unit/Subunit data
                      Provide Break/Work modes types
                      Provide GOS metrics data
                      Provide reporting archival period

                PBX Tech Responsibilities
                Provide current version of the ACD Database
                Program analog stations in PBX to be connected as IVR ports
                Program the analog stations in the PBX into the Inbound and Outbound UCD
                groups
                Punch down IVR ports/IVR T-1
                Program IVR ports in the ACD to establish integration
                Program IVR Pilot in the ACD
                Program monitored numbers and pilot numbers

                Ongoing Project Management
                Attend periodic project meetings

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                Assign take-away items
                Keep Internal Project Info Up to date
                Post notes from the meeting on the Intranet
                Post documents, call flows, etc to the Intranet
                Update project schedule on the Intranet
                Email meeting notes to distributor/customer as appropriate
                Retrieve responses to TFB take-aways from appropriate internal parties
                Update customer/distributor with status on TFB take-away's prior to next project
                meeting
                Set Date/Time for next call

                Hardware Preparation
                Notify purchasing of hardware requirements
                Order hardware
                Confirm that installation engineer has received the necessary hardware (Dongles,
                Dialogic boards, VFEdit/Adobe Audition)


              Ship the hardware
                Confirm that installation engineer has posted the tracking number for the shipment
                to Tracker
                Notify the distributor/customer that the hardware has shipped
                TRACKER ENTRY - Post an event in tracker that the hardware has shipped
                Send an email to Nichola, VP Ops, VP Sales, VP Product that hardware has
                shipped
                Confirm that shipment was received by distributor/customer
                Post an event in tracker that the hardware was received

                Installation Prep – 1 week
                Confirm Installation date with User and Dealer time and location of installation
                         Confirm date, time and location of installation
                         Confirm that PBX technician, MIS staff, and voice talent will be available
                         during the installation
                         Confirm that the training room has been reserved/prepared
                         Confirm that the training attendees will be available
                         Send email confirming details of installation
                         Make travel arrangements
                         Post travel schedule on Intranet calendar

                Installation
                Record all prompts
                Demonstrate packaged applications
                Perform Training
                Complete the Site Survey
                Post an event on the hardware installation ticket in tracker
                Post an event on the software installation ticket in tracker if all packaged
                applications have been installed and are working to customer's satisfaction


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                                                                                          v 2.1 April 2006
                Testing
                External dependencies resolved
                Complete the test plan
                Testing Complete

                Training
                Custom application training
                Follow on Webex training for packaged applications


           Post Installation
                Send technical support p&p
                Send technical support contact info
                Enter site survey info in Tracker
                Add contacts to email newsletter lists
                Mail the paper copy of the Post Installation document to VP Ops




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PN 90-0023-00                                                                            Site Survey
                                                                        Technology for Business Corp.
                                                                                       v 2.1 April 2006
PART VII: INSTALLATION TASK and TEST PUNCH LIST
The Project Management list refers to the two lists following which include a detailed checklist for
installation and a detailed test plan.


  - Milestone

               ITEM
                 Build Servers
                 Install OS per site survey
                 Patch and update OS
                 Install Dialogic Drivers
                 Install ADL / VOS
                 Install PC Anywhere         UN                    PW
                 Install Adobe Acrobat
                 Install PC Anywhere
                 Install .NET Framework
                 Install Winzip
                 Install VF Edit
                 Email Welcome Kit, Mediaserver and CTI Server specs to _________________
       X         Email Site Survey document
                 Schedule project hand off meeting
                 Server Positioning          Completed By                     Date
                 Mount Servers
                 Connect Servers
                           Power
                           LAN          Port               IP Addr
                           MIS          Port               IP Addr
                           IP SMDR      Port               IP Addr
                           SerSMDR Port                    IP Addr




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                                                                                 Technology for Business Corp.
                                                                                                v 2.1 April 2006
  - Milestone

              ITEM
                ACD Preparation              Completed By                        Date
                MAT Commands
                Infolink Enabled
                SMDR Enabled
                Set ‘Iq’ message NOT ‘IQ’ message
                Set ADSYS
                Set Routing Split (no agents should be logged into this split)
                                      Split               Pilot                Not req’d
                ACD Reports registration split
                                      Split               Pilot                Not req’d
                ACD Reports call completion split
                                      Split               Pilot                Not req’d

                IVR Port Configuration
                        Set ACD DN
                CCV Routing to CTI Server (@IVR Announce step)
                Set up Recording Pilot
                                       Pilot            DID
                        Dial in test of recording pilot

                Set hardware installation date
                        Notify user of change fees
                        Enter Date in Schedule and in Tracker



  - Milestone

              ITEM
                Server Connections            Completed By                        Date
                Infolink
                         physical connection
                         basic connectivity test
                MIS
                         physical connection
                         basic connectivity test
                SMDR
                         physical connection
                         basic connectivity test
                Voice Ports
                         physical connection
                         basic connectivity test


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                                                                                         v 2.1 April 2006
  - Milestone

              ITEM
                CTI Server System
                Configuration                Completed By                           Date
                Set IP Address of Servers and Services
                Set Infolink IP Address
                Set Infolink watchdog timer
                Set IVR Port Numbers
                Set MIS address
                Set MIS watchdog timer
                Set SMDR port
                Set SMDR watchdog timer
                Feature Branding
                         ETA/Queue                                                 Not req’d
                         ASAP callback                                             Not req’d
                         Scheduled callback                                        Not req’d
                         Internet callback                                         Not req’d
                         Auto Attendant                                            Not req’d
                         Auto Transcriptions                                       Not req’d
                         Call Campaigns                                            Not req’d
                         Screen Pop                                                Not req’d
                         Contact Director                                          Not req’d
                         ACD Reports                                               Not req’d
                         Agent Chat                                                Not req’d
                         Agent Email                                               Not req’d

                Enter users and agents
                Set Break Mode Names
                Set Tally Names
                Set CUS
                Set Alarm Manager
                CTI Server System Configuration Wrapup
                        Give customer/dealer emailed progress report
                        Enter the installed features in Tracker inventory




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                                                                            Technology for Business Corp.
                                                                                           v 2.1 April 2006
  - Milestone

              ITEM
                CTI Server Feature
                Configuration                   Completed By                    Date
                ETA/Queue                                                      Not req’d
                       Set parameters for default pilot 0
                       Set parameters for each unique pilot that uses config other than default
                       Initial dial in test for proper feature response

                ASAP callback                                                     Not req’d
                      Set parameters for default pilot 0
                      Set parameters for each unique pilot that uses config other than default
                      Initial dial in test for proper feature response on each pilot

                Scheduled callback                                                 Not req’d
                       Set parameters for default pilot 0
                       Set parameters for each unique pilot that uses config other than default
                       Initial dial in test for proper feature response on each pilot

                Internet callback                                                Not req’d
                         Set parameters for default pilot 0
                         Set parameters for each unique pilot that uses config other than default
                         Install web components
                         Initial web request test for proper feature response

                Auto Attendant                                                    Not req’d
                        Set admin password per user
                        Set up menus per call flow
                        Initial dial in test for proper feature response




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                                                                                          v 2.1 April 2006
                Auto Transcriptions                                               Not req’d
                        Initial dial in test for proper feature response

                Call Campaigns                                                    Not req’d
                       Initial dial out test for proper feature response
                       Initial dial out test for each template

                Screen Pop                                                        Not req’d
                       Initial dial in test for proper feature response
                       Proper feature response on call campaigns                  Not req’d

                Contact Director                                                     Not req’d
                        Initial dial in test calls check Split report, Agent Modes, IVR Report

                Agent Chat                                                        Not req’d

                CTI Server Feature Configuration Wrapup
                       Give customer/dealer emailed progress report
                       Enter the installed features in Tracker inventory




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                                                                           Technology for Business Corp.
                                                                                          v 2.1 April 2006
  - Milestone

              ITEM
                Media Server Feature
                Configuration                   Completed By                         Date
                ACD Reports                                                         Not req’d
                       Initial dial in test calls check Split report, Agent Modes, IVR Report
                       Set reporting thresholds for ASA and GOS
                       Test calls under and over threshold and verify in reporting

                Agent Email                                                       Not req’d

                Media Server Feature Configuration Wrapup
                       Give customer/dealer emailed progress report
                       Enter the installed features in Tracker inventory




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                                                                           Technology for Business Corp.
                                                                                          v 2.1 April 2006
  - Milestone

              ITEM
                Workstation Feature
                Configuration                    Completed By                         Date
                Verify.NET Framework Installed
                ACD Reports client                                                   Not req’d
                        Initial dial in test calls check Split report, Agent Modes, IVR Report
                        Set reporting thresholds for ASA and GOS
                        Test calls under and over threshold and verify in reporting

                Screen Pop client                                                 Not req’d
                Contact Director client                                           Not req’d
                Agent Dashboard client                                            Not req’d

                Workstations Feature Configuration Wrapup
                       Give customer/dealer emailed progress report
                       Enter the installed features in Tracker inventory



  - Milestone

              ITEM
                Testing                        Completed By                        Date
                Proper data settings
                        Agent names proper in reports and monitor?
                        Break names correct in reports?
                        States Def names correct in reports?
                        No errors in VOS log?
                        Reporting Thresholds correct?
                        Call totals correct in contact director?
                Run test program
                Test Wrapup
                        Record test results
                        Report test results to PM’s and customer




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                                                                                          v 2.1 April 2006
Load Testing should be conducted with all logging enabled.

  - Milestone

               ITEM
                 Load Testing                    Completed By                   Date
                 Dial-in with Maximum simultaneous calls, chat requests, email
                          No Improper Disconnects?
                                               Pilot or DID if yes         Total Number
                                               Pilot or DID if yes         Total Number
                                               Pilot or DID if yes         Total Number
                                               Pilot or DID if yes         Total Number
                                               Pilot or DID if yes         Total Number
                                               Pilot or DID if yes         Total Number
                                               Pilot or DID if yes         Total Number
                                               Pilot or DID if yes         Total Number
                                               Pilot or DID if yes         Total Number
                                               Pilot or DID if yes         Total Number
                          No Straight to music on hold?
                                               Pilot or DID if yes         Total Number
                                               Pilot or DID if yes         Total Number
                                               Pilot or DID if yes         Total Number
                                               Pilot or DID if yes         Total Number
                                               Pilot or DID if yes         Total Number
                                               Pilot or DID if yes         Total Number
                                               Pilot or DID if yes         Total Number
                                               Pilot or DID if yes         Total Number
                                               Pilot or DID if yes         Total Number
                                               Pilot or DID if yes         Total Number
                          No Agents in ready while calls in queue?
                          No Errors in VOS log
                          No Line noise?
                          No Extended ringing?
                 Contact Director
                          Call totals correct in contact director?
                          Agent modes correct in contact director?
                          Break mode name correct in contact director?
                 ACD Reports
                          Call totals correct in ACD Reports?
                          Agent modes correct in ACD Reports?
                          Break mode name correct in ACD Reports?
                 Load Test Wrapup
                          Record test results
                          Report test results to PM’s and customer




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PN 90-0023-00                                                                           Site Survey
                                                                       Technology for Business Corp.
                                                                                      v 2.1 April 2006
Section 3 Forms Completed By


                Name                Phone



            Company                 Email



                Signed               Date




Please complete and return to your authorized TFB dealer.

                                             Technology for Business
                                             Corporate Headquarters
                                             1112 Ocean Drive, Suite 202
                                             Manhattan Beach, CA 90266
                                             Ph 877-612-4TFB
                                             F 310-372-5486
                                             www.tfbc.com




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PN 90-0023-00                                                  Site Survey
                                              Technology for Business Corp.
We open systems…                                                 v 2.1 April 2006

				
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