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The DNA of innovation

VIEWS: 173 PAGES: 12

                     Issue 3 - 2010
                     A Nation united... the reason? Soccer!
                     A look at the amazing spectacle that was
                     the World Cup...                                        [3]              The DNA of innovation
                                                                                              “Recognising and utilising latent customer needs”

                                                                                                         Endress+Hauser has always been serious about innovation. Not even the negative impact of the 2009
                                                                                                           economic crises on Endress+Hauser’s worldwide sales managed to curb our enthusiasm for the cause.
                                                                                                             In fact, during this period Endress+Hauser increased its Research & Development expenses with 6%
                                                                                                               to € 94.1 million, accounting for 9.6% of net sales.

                                                                                                                 The 200 patent applications we filed during 2009 – as many as in 2008 – further demonstrates
                                                                                                                 our unbroken powers of innovation. Earlier this year we celebrated our 10th Annual Innovators’
                                                                                                                 Meeting in grand style at the Burghof Arts Centre in Lörrach, Germany. A highlight of the festivities
                                                                                                                 was the Award Ceremony of the three €10,000 Patent Rights Incentive Awards for particularly
                                                                                                                important patents.

                                                                                                             In addition, Endress+Hauser acquired an interest in the US high-tech firm Integrated Sensing Systems
                                                                                                            Inc (ISSYS). In so doing, we secured crucial expertise in the field of Coriolis flow measurements using
                                                                                                          micro-electro-mechanical systems. Endress+Hauser also strengthened its competence in tank gauging

                                                                                                         and in tank farm automation through its acquisition of a majority share in the English company MHT
                     Our first Student Open Day sets
                                                                                                       Technology Ltd.
                     an inspiring precedent
                     Ambitious students get a taste of
                                                                                                    However, to us, innovation goes beyond new products and improved skills – it’s also about differentiating and
                     life at Endress+Hauser.
                                                                                                  elevating Endress+Hauser in the marketplace.

                                                                                                                 Innovation re-imagined
                                                                                                                       Changes due to technological progress, globalisation and market transparency in particular
                                                                                                                          are resulting in increasingly rapid change in the markets and in customer behaviour.
                                                                                                                             This change represents a constant challenge for Endress+Hauser.

                                                                                                                                    Products and services can be compared much more easily in the Internet age;
                                                                                                                                     supply and demand determine the price. Providers attempting to differentiate
                                                                                                                                      themselves from the competition on price are facing an uphill battle in the
                                                                                                                                      long term. Therefore, companies wanting to survive in the face of increased
                                                                                                                                       competitive pressure, and the price wars this could trigger, must ensure that
                                                                                                                                      they stand out from the competition.

                                                                                                                                     Investment in the search for sustainable differentiation options must produce
                                                                                                                                    compelling new developments. These innovations must satisfy our customers’

                                                                                                                                   needs better than the solutions previously available in the marketplace.
                     Simplifying Flow and Level
                     Enjoy a small selection of Endress+Hauser’s
                     most innovative offerings.                                                                                           “Customer-oriented innovations
                                                                                                                                          form the foundation for our future.”
                     Endress+Hauser significantly grows
                     list of certified PROFIBUS specialists                                                          Focus on customer value
                     An intensive certified training course                                                               In the search for ways for us to differentiate ourselves, customer value is the key focus.
                     produces 24 new PROFIBUS experts.                                                                             Looking at things from the wider perspective of “what the customer actually
                                                                                                                                         needs” allows us to recognise hidden, high-potential requirements based
                                                                                                                                               on actual issues experienced by users. It is only when we recognise
                     Wazz in a name?                                                                                                               the latent needs of our customers that we are able to develop
                                                                                                                                                      user-oriented solutions.
                     In-no-va-tion (in-no-vey-shuh-n): noun, meaning the introduction
                     of something new or different.
                                                                                                                                                            Identifying users’ problems
                     The word ‘innovation’ has a Latin origin and was first introduced                                                                      It is not possible to conjure up actual problems for
                     in 1540. It is used to describe some of the world’s most interesting,                                                                   customers and users and create good ideas; these
                     useful, life-enhancing and life-saving products from business                                                                          issues need to be identified. This is why we need to be
                     management to highly sophisticated technologies in various fields.                                                                     observing our users and their applications very closely.
                     There are, in fact, a number of innovation product awards that                                                                        “Why can’t somebody invent something to solve this
                     highlight these successes.                                                                                                           problem?” The answer is quite simple: Because until
                                                                                                                                                        now nobody was observing and listening carefully enough
                     At Endress+Hauser we acknowledge the people who introduce
                     new ideas for our products with our annual Innovators’ awards,
                                                                                                                                                      (sensitivity to the awareness of the problem) – the way in
                     thereby rewarding them for the innovative changes to our products,                                                             which a problem is formulated is often more important than
                     production and business systems which will ultimately benefit the                                                            the solution. Documenting the latent needs uncovered (without
                     end-user’s automation processes (see cover story).                                                                         suggesting solutions!) closes the gap in the innovation process.

                     In the middle section of this issue, we highlight a small cross-
                     section of the most innovative changes and new product platforms
                     introduced during the course of 2010.
                                                                                                                                                                       “Market globalisation
                     So, what is the most innovative product you’re currently working
                                                                                                                                                                       demands sustainable
                     with or enjoying on a daily basis? Mine is my car seats that I can
                     warm up during winter – might be luxurious and over-the-top, but
                     what an innovation!
                                                                                                                                                                             (cont. on p2)
                     Hennie Blignaut, Marketing Manager
Company News
Dear customers, colleagues and friends
                                                                                                                                                                                        Q: What are the benefits of using the Online Shop?
                                     It is hard to believe the FIFA World                                                                                                               A: Our Online Shop offers you:
                                     Cup is over! For almost six years we                                                                                                                  •	 Flexibility: The shop is available 24/7, allowing you
                                                                                                                                                                                              constant access and ensuring a high level of flexibility.

                                     have planned, worried and celebrated
                                     the staging of the first FIFA World                                                                                                                   •	 Transparency: Once logged into the shop, you will be
                                     Cup in Africa and now it is done.                                                                                                                        presented with a clear overview of all current quotations
                                                                                                                                                                                              and orders, which enhances the transparency of your
                                  So what did we learn from this                                                                                                                              procurement processes. Our product showroom offers

                                  experience? As a people, I think we                                                                                                                         you a complete guide of our entire product range.
                                  learnt that we have more in common                                                                                                                       •	 Traceability: Together with our logistics provider, we
                                  than we thought. As a nation, that                                                                                                                          supply you with tracking information about the status of
                                  we can build and organise an event                                                                                                                          your shipment.
comparable to any other country in the world. During my travels                                                                                                                            •	 Direct access to documentation: This application is
overseas since this time I have heard so many times the ‘surprise’ that                                                                                                                       available on our website at any time and enables you to
we can do anything as well as – if not better – than in the rest of the                                                                                                                       access a wide range of documents. Searching is extremely
world. The 2010 FIFA World Cup™ will be remembered as the World                                                                                                                               easy and the results are very accurate. You can display the
Cup where, I think, the event was more important than the outcome.                                                                                                                            documentation on screen, download it, or you can have it
The English, the Americans, the Argentines, to name but a few, all                                                                                                                            sent to you directly via e-mail.
stayed when their teams had left as the experience was worth more                                                                                                                          •	 Access to up to date prices, products and delivery
than the result on the field.                                                 Q: What online procurement solutions does                                                                       status.
                                                                                 Endress+Hauser offer?
This was our goal in the World Cup. Almost none of us believed we             A: Endress+Hauser offers you the Online Shop. From the                                                    Q: How do I register?
would win, yet we supported our soccer team because of who they are              first piece of information to the delivery status – the entire                                         A: Simply enter the Online Shop URL (
and who they represented… because of what was possible, not because              procurement chain is now available online via your browser.                                               shop), complete the online form, and wait for the personalised
of what they had done.                                                                                                                                                                     log in code we will send to you via e-mail.
                                                                              Q: What is the Online Shop?
In the last 12 months we have had the following philosophy at                 A: The Online Shop is an internet-based procurement platform                                              Q: What are the cost implications?
Endress+Hauser – ‘Think what is possible… then do it’. This philosophy           that a customer can use for their purchasing activities. It offers                                     A: The Online Shop is a FREE service to all Endress+Hauser
has helped the company to not just survive the financial crisis, but to          you the opportunity to order standard products, services,                                                 customers!
grow through it. We grew our solutions offering into new markets like            consumables and spare parts. The Online Shop helps you to
energy management and tank gauging and we continued to launch new                optimise the quality and speed of your procurement processes                                           Should you have any queries, please contact Deshini Govender
products, filing over 200 patent applications in 2010. In this edition of        – it really is the quickest way to place an order!                                                     at or 011 262 8021.
wazzup you will read more about our Online Shop – interestingly, in
South Africa we have the fourth-highest market penetration by volume
of e-business in the Endress+Hauser group.

Unfortunately, the financial crisis is probably not yet over. Markets are
not very stable, resource prices keep going up and then down again, yet
energy prices will continue to rise. At Endress+Hauser we will continue
                                                                              Endress+Hauser Group copes admirably
to look to add value to our customers’ processes. By maintaining tighter
control of process parameters we can improve efficiencies; by improving       with economic crises
efficiency we can reduce costs and improve sustainability for our
customers, and for Endress+Hauser.                                            Never before has Endress+Hauser been hit so hard by an economic crisis. But we have weathered the long-lasting and
                                                                              far-reaching slump well. There are also clear signs that business will recover – although the crisis has left its mark.
With regards,
                                                                              Financial highlights

                                                                                                                                           (EUR in thousands)                                              (CHF in thousands)
                                                                                                                                        2009          2008                     Change                  2009          2008                        Change
Rob MacKenzie                                                                 Net sales                                             1,096,178    1,210,985                        -9.5%            1,652,708     1,912,266                        -13.6%
Managing Director                                                             EBIT / Operating profit                                  83,947       156,522                     -46.4%               126,566       247,164                        -48.8%

The DNA of innovation (cont.)                                                 EBT / Profit before taxes
                                                                              Net income
Solution-oriented idea generation
A targeted idea generation process in which as many potential                 Equity capital                                          680,707               636,060                 7.0%           1,012,211            948,493                        6.7%
solutions as possible are initially generated for a specific problem, often   Equity capital ratio                                      64.9%                 61.3%                                    64.9%              61.3%
produces excellent value-oriented solutions. To increase the likelihood       Total capital employed                                1,048,334             1,038,000                 1.0%           1,558,873          1,547,866                        0.7%
of sustainable market success, we have introduced a market/value-
 based innovation management system for the definition phase in new
   product development at the Flowtec Production Centre. Using a              Investments                                             67,151                106,770                -37.1%            99,854                  159,215                  -37.3%
   defined procedure, we will utilise the experience of our employees         Depreciation and amortisation                           58,688                 48,695                 20.5%            88,484                   76,894                   15.1%
   and generate ideas from our clients in a systematic way.                   Cash flow                                              117,685                153,278                -23.2%           177,433                  242,041                  -26.7%

  Evaluation & selection of ideas                                             Number of employees                                       8,419                  8,434                -0.2%
 Evaluating the ideas in a quantified way according to economic and
technical feasibility allows us to create an ideas portfolio. The ideas       Net sales                                                                                                              Employees of the Endress+Hauser Group
                                                                                                                                        Net sales by region
portfolio categorises the ideas by the degree of innovation and clearly       (EUR in millions)                                         (in %)                                                       9,000
     shows the individual strengths of the ideas in terms of market           1,300
          and implementation. Efficient product development will be           1,200
                                                                                                                   1,211                                                            59.3%                                             8,434   8,419

            implemented using the tried and trusted development                                           1,113
                                                                              1,100                                                                                                 Asia-Pacific                              7,855
              process model (standard 101).                                                                                                                                         21.3%

              The problem with an innovative idea                              900      885                                                                                         America
                                                                                                                                                                                    14.8%            7,000

             An innovative idea always includes something “new”,                                                                                                                                             6,719
           which means that a new solution always means changing                                                                                                                    Africa/
          what is already there. To anchor these changes in everyday           700                                                                                                  Middle East
                                                                                                                                                                                    4.6%             6,000
        consciousness on a sustainable basis – personal patterns               600                                                                                                                           2005    2006     2007    2008    2009
                                                                                       2005       2006    2007     2008     2009
     of behaviour are often also affected – at Endress+Hauser we
             embody a culture of innovation: “We are creating a
                                                                              EBIT / Operating profit                                   Net profit
                   sustainable corporate culture, which comprehends           (EUR in millions)
                                                                                                                                                                                                      Employees by regions
                                                                                                                                        (EUR in millions)
                      the management of ideas as a collectively born          160                                   156,5
                        philosophy for everybody involved in the                                           146,4                                                   106.1   104.6
                        process of creating value.”                           140                                                       100
                                                                              120                                                        80
                         And that also includes you, our customers –                    101,9
                                                                                                                                                   69.8                                                                                         America
                        hence our open invitation to you to continue          100                                                        60

                       challenging us with finding innovative solutions                                                      83,9
                                                                                                                                                                                                                                                Middle East
                                                                               80                                                        40                                                                                                     1.7%
                     for your unique problems.
                                                                               60                                                        20
                Based on article by Jürg Wyss, Production Centre for
                                                                               40                                                         0
                     Flow, published in Reflection magazine                             2005      2006    2007     2008     2009                  2005      2006   2007    2008     2009
A Nation united… the reason? Soccer!
Written by Cezanne Gonsior

                                                                                                                        Deliberating the tactical moves
                                                                                                                                                        of the
                                                                                                                        various teams.
                                                          Hennie Pretorius and his
                                                                                     son AB won ‘Best Dressed
                                                                                                                ’.                                                                                                    ing game.
                                         slide.                                                                                                                                   Enjoying the suspense of the open
  Staff kids enjoying the jumping castle

                                                                                                                                                            All who attended showed a tremendous spirit by dressing for the
The excitement started to build the moment we were awarded                                                                                                  occasion. Everywhere you looked, there were a sea of yellow Bafana
the 2010 FIFA World Cup™ in 2004. I remember how I was                                                                                                      Bafana shirts and South African flags, both real and creatively painted
                                                                                                                                                            on almost every face.
bursting with pride when FIFA president Joseph S. Blatter
opened the envelope and uttered the name ‘South Africa’.                                                                                                    The kids enjoyed the day immensely, creating masterpieces out of
Being far away from home in the Netherlands at that stage, this                                                                                             their Zakumi colouring-in challenge, bouncing around on the jumping
made me proud to be a South African. I knew that we would do                                                                                                castle, and putting the many soccer balls to good use in a few nail biting
it with our own unique African style.                                                                                                                       matches of our own.

However, it all started more than 80 years ago when the World Cup                                                                                           As the jets flew over Soccer City in Soweto our colleagues and their
was launched on 28 May 1928. The first country to host it a year later                                                                                      families who shared this momentous day with us looked on in pure
in 1930 was Uruguay where only 13 teams were invited to be part                                                                                             amazement at the African flair evident on the big screen. What stood
                                                                                                  Staff and customers enjoy the vibe at Soccer City.
of the competition. The four teams from Europe arrived on the same                                                                                          out the most to me during the opening ceremony was the patchwork of
boat in Montevideo. Uruguay was triumphant and walked away with                                                                                             continents. Our country that is so rich in culture was being showcased
the coveted World Cup after beating archrivals Argentina 4 – 2 in the                                                                                       to the world in a way that no other nation will ever achieve.
final. A lot has changed in the competition since then, but the fans’
passion and the players’ determination to be the ultimate champions                                                                                         As ‘Nkosi Sikelel’ iAfrika’ sounded out over the stadium, our nation
have grown stronger over the decades.                                                                                                                       stood as one behind Bafana Bafana. Even though we drew with Mexico
                                                                                                                                                            our boys played their hearts out and as a nation that type of passion is
Back home, we have all become zealous supporters of Bafana Bafana by                                                                                        all that we can ask for.
wearing our yellow supporter jerseys every Friday for the last 5 months.
                                                                                                                                                            Vuvuzelas were trumpeting after the match as staff showed off their
Some of us have even become fanatical about football, counting the
                                                                                                                                                            musical abilities in holding a tune. The kids surprised us all by holding
days to the start of the 2010 event. Our Endress+Hauser conference
                                                                                                                                                            their own against the adults and probably did a better job of it too! Some
centre was transformed into a stadium, strewn with the flags from
                                                                                                                                                            tried to attempt the Diski dance but after many spastic movements we
all of the 32 countries that played in this year’s World Cup. In true
                                                                                                                                                            unanimously agreed that it required a lot of skill… and some rhythm.
South African style, braaivleis, biltong, dry wors and vuvuzelas were                                                                                       Once everyone stopped giggling we decided to go back to dancing and
everywhere to be seen, heard and enjoyed.                                                                                                                   singing to ‘Waka Waka’! It was a festive ending to this historic day and
                                                                                     What an atmosphere…                                                    one that will be remembered by all for a long time to come.

   Experience creates knowledge… and accuracy
   Written by Bennie Swanepoel, Product Manager: Pressure

Endress+Hauser continuously embraces the opportunity for staff              Flow measurement according to the differential pressure
to improve and update their skills set and knowledge. Differential          principle
pressure (dp) training from an international specialist, André-Pierre
de Craan, was on offer this time round. Country-wide training               Did you know…
was embarked on from 23 to 31 August to ensure he shared his                A wide range of primary elements is used in liquid, gas and steam
experience from the past 22 years with all. André-Pierre forms              flow measurement of up to 420bar (5 800psi) and 1 000°C
part of the highly experienced dp-flow team from our Pressure               (1 830°F). A wealth of experience contained in numerous standards
Production Centre in Maulburg, Germany.                                     makes this type of measurement well accepted and widespread all
                                                                            over the world.
At the start of the training, it became clear that dp-flow was an
unfamiliar subject to many. As the training progressed, orifice             One of the main areas of application is still measurement in hot water
plates and pitot tubes began to remove their masks. Many of the             and cooling cycles as well as steam and condensate in secondary
participants were amazed by how much value differential pressure            circuits at very high temperatures. Pitot tubes offer an alternative to
can add when used in its designed capacity. Furthermore the training        orifice plates wherever keeping pressure losses low is demanded or
emphasised that dp-flow is more than just a transmitter.                    in large pipelines with diameters of up to several meters. Differential
                                                                            pressure measuring systems permit the exchange of transmitters at
                                                                            any time without interrupting the process.

                                                                            Deltatop – flexibility at its best
                                                                            The Deltatop product family made by Endress+Hauser features
                                                                            proven and tested technologies offering users the following
                                                                            •	 Standards	 applicable	 (since	 1929),	 long-standing	 measurement	
                                                                               tradition and a high degree of acceptance.
                                                                            •	 Universally	applicable	in	liquids,	gases	and	steam.
                                                                            •	 For	extreme	process	conditions	of	up	to	420bar	(6	300psi)	and	
                                                                               up to 1 000°C (1 830°F).
                                                                            •	 Robust	primary	elements,	purely	mechanical	–	no	moving	parts.                                               André-Pierre de Craan explaining
                                                                            •	 Large	range	of	pipe	sizes	(DN10	–	2	000);	pitot	tubes	up	to	a                                                      dp-flow to Natlee Chetty.
 André-Pierre de Craan shares his knowledge.                                   diameter of 12 meters.
Report Back
Our first Student Open Day                                                                                                                                                Evan’s
sets an inspiring precedent                                                                                                                                               Energy Update
                                                                                                                                                                          Once again, it is time for an update on energy
Written by Etienne Abrahams, Service Adviser: Cailbration                                                                                                                 in South Africa with Endress+Hauser, so
                                                                                                                                                                          here it is…
On 9 June 2010, Endress+Hauser hosted the Tshwane South Further Education & Training College’s (TSC) first
ever Student Open Day – a first for Endress+Hauser South Africa too. Ten Electrical Engineering students were                                                              From the country’s point of view, the first Eskom tariff
the lucky ones to be part of this bit of history. The aim of the event was to give the students a feel for the working                                                     increase has been implemented. Have you felt it?
environment and what they can expect from their future professional endeavours.                                                                                            I certainly have at home, with my bill rising around
                                                                                                                                           21%. Fortunately some local councils have absorbed some of the increase for domestic
                                                                                                                                           consumers so that the full 24.8% impact was not felt by these users. But what of the
                                                                                                                                           impact on the industrial arena? This has not carried through to the market as yet,
                                                                                                                                           therefore the impact is still to be determined.

                                                                                                                                           COSATU has not yet acted on their threat of industrial action against the increase,
                                                                                                                                           and this can only be seen as a positive for the economy as a whole. We have survived
                                                                                                                                           the World Cup and most of winter without any load shedding, but bear in mind that
                                                                                                                                           the Eskom summer maintenance programme starts soon, and again the grid will be
                                                                                                                                           at some risk. Energy efficiency remains the best way to address the energy crisis in
                                                                                                                                           the short term.

                                                                                                                                           From an Endress+Hauser perspective, we have a lot of activities in the offing:
                                                                                                                                           • MIEO* seminars: The seminar schedule for the remainder of the year can be
                                                                                                                                              viewed on the SAEE website by using the following link:
                                                                                                                                              za/Downloads/MIEOSeminars.pdf. These highly informative and educational
                                                                                                                                              seminars around the “how to” of energy savings are endorsed by Eskom
                                                                                                                                              DSM, and I urge all to attend these if you have energy savings requirements.
                                                                                                                                              Endress+Hauser is one of the presenters at the seminars.
                                                                                                                                              * Mining & Industrial Energy Efficiency Optimisation – a chapter of the SAEE.
 Jan Swart demonstrates his analytical products to the students.      Charlton Johannes explains the inner workings of
                                                                      workshop repairs.                                                    •   Annual SAEE* Convention: Hosted at Emperor’s Palace on 10 - 11 November,
                                                                                                                                               it is considered the benchmark of energy efficiency conventions at present. Once
                                                                                                                                               again, Endress+Hauser will exhibit and present at this gathering. Just follow the
The students were officially welcomed by Managing Director,         Next in turn was Charlton Johannes, who at the time had just
                                                                                                                                               link to see the details of the convention, and attend if at all possible: http://
Rob MacKenzie. In his welcome he stated the importance of           been appointed as Workshop Repairs Technician in Sandton.
Endress+Hauser’s training programme which started a number          Prior to his appointment he was a trainee at our Cape Town
                                                                                                                                               * Southern African Association for Energy Efficiency
of years ago. It is this very programme that has opened many        Office. He explained the importance of believing in oneself
career doors for staff currently employed by this world leader      and earning the trust of your superiors. He dazzled the
                                                                                                                                           I recently attended the Endress+Hauser Global Energy Network meeting at our
in process instrumentation. Every year Endress+Hauser               students as he shared the valuable lessons he had learnt on
                                                                                                                                           Solutions Support Centre in Germany – the key messages can be summarised as
selects students from various training institutions to complete     his journey as a trainee.
their practical training at our offices in Sandton, Cape Town,
                                                                                                                                           • Globally, from a measurement point of view, most countries are in a similar
Durban and Port Elizabeth respectively.                             Career paths were the next topic on the agenda. Fiona Seleke
                                                                                                                                                position in that they have to save energy, but their processes are not fully
                                                                    (Project Proposal Engineer) and Mapula Lekota (Internal Sales)
                                                                                                                                                developed to realise the savings.
The TSC students were then enriched with knowledge by all           described their diverse career paths. They both came through
                                                                                                                                           • It is globally acknowledged that measurement is the first and most critical
the Product Managers, who generously shared their know-             the trainee programme and work in the Sales department.
                                                                                                                                                element in energy management to make any savings initiatives sustainable.
how and experience. They covered the various products               Words of encouragement were given to the students by both
                                                                                                                                                Without accurate data you cannot manage or control such initiatives.
and measuring principles in Level, Flow, Temperature and            Fiona and Mapula. Later, Fiona described her experience with
                                                                                                                                           • Endress+Hauser South Africa is well positioned when compared to the rest of
Registration, Pressure and Analytics. Lita Mpahlwa, Product         the students: “It was wonderful to see students with a hunger
                                                                                                                                                the group to handle energy-efficiency matters, and is recognised as being a key
Manager for Level, is one of the protégés of Endress+Hauser’s       for success. It felt good to have had the opportunity to impart
                                                                                                                                                point of information for the group.
training programme. He came through the ranks and was               some of my knowledge and to encourage them to reach for
                                                                                                                                           • Our global network is growing and we have a large base of intellectual capital
recently rewarded for his hard work and determination by            the stars.”
                                                                                                                                                to draw from internationally when it comes to energy-efficiency strategies. We
being promoted to his current position. He was the first
                                                                                                                                                do not have to re-invent the wheel, but have proven solutions both globally and
trainee to complete his practical training at Endress+Hauser        The successful day was concluded with the Human Resources
                                                                                                                                                locally to work from
in 2004.                                                            department explaining to the students what companies
                                                                    look for when selecting trainees. HR Director, Siphindile
                                                                                                                                           Should you need any information or assistance with energy efficiency in your
Just before lunch, the students were taken by Syd Thoresson,        Madonsela, highlighted the do’s and don’ts that students
                                                                                                                                           processes, please do not hesitate to contact me.
Projects Manager, for a tour through the Projects department        should look out for.
where they were introduced to the different steps a project
                                                                                                                                           Evan Dent, Business Development Management
consists of. After lunch, the Service department got their turn     Endress+Hauser foresees hosting similar events in the near
to entertain the students. Etienne Abrahams gave an overview        future, confirming our commitment to producing capable and
of the department’s services and procedures. This included          successful engineers.
the types of services, what it entails and some photos of the
actual service being performed on site. He also included a
short motivation for why the students would want to join
Endress+Hauser, using his own adventures at Endress+Hauser
as an example. Etienne’s career started in 2005 when he also
joined Endress+Hauser in Cape Town as a trainee student.
He then went through the Sales and IT departments to his
current position in the Service department. Here he performs
the role as Service Adviser for Calibration.

Etienne explains: “Seeing the students reminded me of my
progress thus far. We are always prompted with the question,
‘where do you see yourself in 5 years’ time?’. Well, 5 years
ago I was just another inquisitive student not knowing what          Students listen intently to trainee Dorah Monkwe.
lies ahead. All you wanted back then was a house and a car.
Gladly these goals grow bigger and better as you progress in

After a short tour through the Service department, the
trainees took to the stage. These presentations grabbed the full
attention of the students as this was the next phase in their
academic careers. Dorah Monkwe was the first to elaborate
on her experiences. She was recently appointed as Trainee
Technician. Dorah emphasised the importance of hard work
and the rewards one reaps from it. She is a perfect example
of the latter. In 2008 she won the award for Top Student in
Instrumentation and the Endress+Hauser Trophy for Process
Automation accompanied with a cheque for R10 000. She
inspires her fellow trainees on a daily basis to perform at their    Trevor Fletcher highlights temperature to the students.          Presenters and students at the Open Day.

Endress+Hauser staff supports
Wellness Day with vigour
Written by Malebo Mokone and Siphindile Madonsela

The first Endress+Hauser Employee Health & Wellness Day was
held on 9 July 2010 at our Sandton offices. The motivation for
having such an event was to encourage and empower staff to
take control of their health and well-being.
                                                                                                                                                             Vitality testing…
Various studies have shown that healthy employees reduce absenteeism
and improve productivity. The benefits for employees, on the other
hand, are reduced levels of stress, increased well-being, and improved
self-image and higher self-esteem.

A few weeks before the actual event took place employees received
email teasers on healthy choices and healthy living, informing them of         Samela Antrichi and Gle
the benefits of eating certain foods and how to manage stress in the                                   nn Smith relaxing wh
                                                                               a manicure.                                  ile having

                                                                                awareness etc. The Destressing Zone was the main attraction of the
                                                                                day – both male and female employees enjoyed relaxing head and neck
                                                                                massages, pedicures and manicures.

                                                                                Participants were treated to a delicious healthy lunch supplied by Kauai.
                                                                                This went down extremely well with all the participants. The highlight                    the sun a
                                                                                                                                                                                      nd a healt
                                                                                of the event was the Diski dance aerobics class that was conducted                                                 hy lunch.
                                                                                by Virgin Active. Everyone’s participation in this energetic dance was
                                                                                wonderful, even our MD Rob MacKenzie took part and had a great

                                                                                At the end of the day we had a lucky draw prize giving session for
                                                                                employees who visited all or most of the stands. Most prizes were
                                                                                sponsored by the services providers and included the following:
                                          e aerobics.                           •	 Pick	n	Pay	Healthy	Foods	voucher,
                         the Diski danc
        Staff enjoying                                                          •	 Puma	gym	bag,
                                                                                •	 a	pair	of	Polaroid	sun	shades,
                                                                                •	 2	Ster	Kinekor	movie	tickets,
                                                                                •	 a	nail	kit,	and
                                                                                •	 a	make-up	kit
Because we wanted to have a fresh approach to health and wellness, we
had to ensure that the event was not only informative but fun as well. We       The two main prizes, Sportsman Warehouse gift vouchers valued at
invited a wide spectrum of health service providers to exhibit, consult         R500, were sponsored by Endress+Hauser.
and give talks on their fields of speciality, namely: Discovery, Virgin Life
Care (fitness and biokinetic assessments), Weigh Less, a Dietician, Virgin      We received positive feedback from the service providers who were
Active, the Cancer Association, the TB Association, an Optometrist, and         impressed with the level of participation and enthusiasm from staff. The
masseurs who gave head, neck, feet and hand massages.                           feeling was mutual as employees expressed their satisfaction with the
                                                                                health care service providers we had invited and the information they
All screening tests were done by qualified healthcare professionals and         received.
                                                                                                                                                                                                           rg   in
included glucose, blood pressure and cholesterol tests. The biokineticist’s                                                                                                                planning his Vi
assessment included a fitness assessment, the measuring of waist                This event will help us towards achieving our goal of promoting health                    Rob MacKenzie
                                                                                                                                                                                          ions .
                                                                                and wellness issues amongst our employees. We have already succeeded                      Active gym sess
circumference, and fat and body mass indexing. Employees learned
more about healthy lifestyle choices such as being physically active,           in revitalising and energising our staff, leaving them more aware of their
managing stress, healthy eating, substance abuse, cancer awareness, TB          health and well-being needs.

        Think Value. Think Beyond.
                                               Special offer now on – ask your local Sales Engineer!
                                     Make signal loss a thing of the past with
                                       Micropilot M FMR244 low-cost radar
                                                                                                                                     Product News
            First Coriolis flowmeter with true                                                                                                 d Level
            2-wire technology (4–20 mA)                                                                                                     an        Process monitoring requirements

                                                                                                                                   ing Flow
            Frans van den Berg: Product Manager - Flow (                                                          are becoming more and more complex
                                                                                                                                              and the need for maximum product quality
In flow measurement applications, a compromise is no longer required when using a combination of the advantages                             is continually increasing. Endress+Hauser have
of the Coriolis measuring principle and 2-wire technologies. As a true 2-wire instrument, Promass E TB2 can be                            harmonised our meters for flow and level, so that you
integrated into existing plant systems seamlessly and without extra effort.                                                              can concentrate fully on your processes. The new generation
                                                                                                                                        devices are based on a common technology concept.
Previously, Coriolis mass flowmeters were available exclusively with 4-wire technology, using separate supply and
signal wire. Endress+Hauser innovatively applied the Coriolis measuring principle to 2-wire using state-of-the-art                     This saves precious time and money, and ensures maximum
low-power electronic components i.e. consistently in the range from 4 to 20 mA. A few years ago, this would have                       process safety through
been inconceivable.                                                                                                                    •			clear,	intuitive	operation;
                                                                                                                                        •			a	modular	device	concept	for	spare	parts	and	components;
The advantages connected with this technology cannot be underestimated:                                                                  •			standardised	device	and	process	diagnostics;
•	 reduced	costs	for	installation	and	wiring;	and                                                                                         •			HistoROM	–	automatic	data	backup	for	the	fast		
                                                                                                                                                exchange of electronics without recalibration; and

•	 the	seamless	integration	into	existing	systems.
                                                                                                                                               •			the	consistent	implementation	of	industry			
Tried-and-tested Coriolis sensor technology                                                                                                         standards for increased operational safety.

As a tried-and-tested multivariable sensor of the Proline flowmeter family, Promass E
simultaneously measures the mass flow, fluid density and temperature. As a result,                                                            pl
customers can monitor and control their processes even more accurately. Promass
E can be supplied with the line sizes DN 8 to 50. In addition to liquids such as
acids, alkalis, and solvents, it also measures all gases flawlessly. The application
range extends to a nominal pressure of PN 100 and a process temperature of

Customer-oriented operating concept
Another outstanding feature of the Promass E TB2 is its innovative, user-specific and
task-orientated operating concept. Operator, maintenance and expert menus can be called up immediately
at the touch of a button. Guided parameterisation (aka “make-it-run” wizards) guides the user whilst
configuring the flowmeter, and ‘tool tips’ provide additional parameter information. In the event of an
error, remedial information is immediately displayed.
                                                                                                                                                                                                              15 years of
Safe and secure data backup
                                                                                                                                                                                                                1 million
Promass E TB2 provides data management, data backup and configuration data transfer to other measuring
points via the local display. In case of servicing, the automatic data backup via HistoROM enables the swift exchange
of measuring electronics and automatic reconfiguration without the need for a new calibration.

           EngyCal® – transparent consumption                                                                                                                                                                       capa

           recording for liquids and steam                                                                                                                                                                             th
           Trevor Fletcher: Product Manager - Temperature, System Components and Registration (                                                                                      offer

Saving costs – increasing efficiency                             field (also on custody transfer devices). A cost-intensive use of                                                                           The Level
Saving costs is a goal for almost all of our customers. Some     paired sensors is therefore no longer necessary.                                                                                          applications.
companies achieve this by making the necessary investments.                                                                                                                                  temperature conditions, co
Future-oriented companies invest in cost savings. A quick        The EngyCal® RS33 was developed for saturated and                                                                                 FMP5x series guaran
payback by reduced operating costs, the efficient use of         superheated steam applications. It calculates the enthalpy,
energy carriers and increased competitiveness, follows           energy (the thermal flow) as well as the density and the mass                                                     A new modern product design, combin
the investment in energy measurement. In South Africa            flow based on the flow value as well as temperature and/                                                           operation of the instrument. The inn
especially the benefits in reducing costs through greater        or pressure. All calculations are carried out according                                                           level instrumentation. The use of Mul
energy efficiency are more pertinent than anywhere in the        to the EN 1434 and IAPWS-IF 97 standard                                                                           friendly menu guide, an unique data m
world with the current conditions in the power generation        (International Association for The Properties of
area.                                                            Water and Steam). Heat meters and temperature
                                                                 sensors can be optionally ordered with custody                                                                         A ready, application-orientated pr
Liquids and steam                                                transfer approval. As an additional option the                                                                         Advanced diagnosis to reduce m
The BTU (British Thermal Units) meter EngyCal® RH33              integrated DP-flow compensation makes the                                                                                               of the features th
and the steam meter EngyCal® RS33 make a transparent             highest precision possible in applications with
consumption recording of the energy intensive processing         difference pressure flowmeters.
steps as well as the heating and cooling invoicing possible.
The computers can be applied in the support processes            Open and web-based information & integration
of all industries (e.g. heating and cooling production,          into systems
steam production, heating, cooling and steam distribution        If devices are connected using Ethernet, customers can
systems), in district heating networks as well as in building    read out measurement data, calculated values and device
technology.                                                      data (such as serial number, TAG) at any time using the
                                                                 integrated web server. Additional software for the supervision
The EngyCal® RH33 was developed especially for applications      of online data is therefore not necessary. EngyCal® can also
with liquids, such as water, water glycol mixtures or thermal    be optionally ordered with interfaces for Modbus RTU & TCP
oils. EngyCal® RH33 calculates the enthalpy (hot & cold),        or M-bus in order to ensure easy system integration.
the energy (thermal flow), the density and the mass flow
very exactly based on the measured flow value and the            In brief, the EngyCal® products offer
temperature difference measured.                                 a relatively low-cost, simple stand-
                                                                 alone application on steam and
Calibrated and electronically paired temperature sensors         liquid heating and cooling
ensure    the  high-accuracy     temperature    difference       applications to address cost
measurement (primarily important in cooling applications)        savings in energy with a
and make an exchange of individual sensors possible in the       fast turnaround time.

                                                                                                                         The new M-Platform pressure
                                                                                                                          range from Endress+Hauser
                                                                                                                                            Bennie Swanepoel: Product Manager - Pressure (

                                                                                                                                            The recently launched M-Platform range of pressure devices uses advanced technology
                                                                                                                                               of the proven S-Segment sensors. This combination of proven-in-use technology
                                                                                                                                                with a standardised transmitter will ensure long-term plant asset management
                                                                                                                                                optimisation. The Cerabar M and Deltabar M are industry-familiar names used for
                                                                                                                                                process pressure, differential pressure, level and flow measurement in gases, steams
                                                                                                                                                or liquids in all areas of process engineering and process instrumentation.

                                                                                                                                                 The new compact M-Platform pressure transmitters consist of:
                                                                                                                                                    •					Process	(absolute/gauge)	pressure	–	Cerabar	M,	PMP/PMC	51/55
                                                                                                                                                      •					Differential	pressure	–	Deltabar	M,	PMD55
                                                                                                                                                        •					Hydrostatic	pressure	–	Deltapilot	M,	FMB	50

                                                                                                                                                       The M-Platform pressure transmitter offers the ideal solution for all your
                                                                                                                                                       measuring tasks in various installations. This platform with its modular
                                                                                                                                                      design offers you a comprehensive transmitter programme to acquire
                                                                                                                                                      process pressures, differential pressures and hydrostatic levels. Deltabar M
                                                                                                                                                     and Cerabar M use modern, intelligent pressure instruments with specifically
                                                                                                                                                   adapted measuring cells at your disposal. These instruments are of a modular
                                                                                                                                                 design despite their compact size. They can thus be adapted to changing process
                                                                                                               conditions in a flexible manner. Furthermore, the Cerabar M and Deltabar M have interchangeable electronic

                       Levelflex – the next                                                                    The interchangeability or ‘plug-and-play’ electronic insert ensures the sensor data is communicated automatically

                     level instrumentation
                                                                                                               between the sensor module and electronic insert when exchanged.
                                                                                                               Thus no re-programming is required which is comparable with
                                                                                                               the S-Class pressure platform.
                                         Safe, precise, efficient
            Lita Mpahlwa: Product Manager - Level (                                Keeping stock of spare parts is reduced when using
                                                                                                               the M-Platform pressure transmitters, thus saving
ss+Hauser, the world market leader in level field instrumentation, has more than                               money. Also, these instruments provide the highest
f experience with radar-based time of flight measuring principles. The more than                               safety standards and accuracy as well as extensive
n installed measuring points attest to the in-depth know-how of our research and                               diagnostic functionality to monitor measurements,
                                                           application engineers.                              measuring point installations and processes.

e new Levelflex FMP55 Multiparameter is the first instrument in the world with
ensorFusion. SensorFusion combines the guided wave radar technology with the
acitance measurement principle to measure interface with the highest reliability.
he term ‘sensor fusion’ is used when the combination of two different principles
hieves significantly superior results than each of the principles individually – and
                                                                                                   More than just a sampler
hat’s exactly what we offer our customers with the Levelflex FMP55 for interface                   2 in 1 – the Liquistation CSF48 and Liquiport 2010 CPS44
rement. Innovative approaches to interface measurement based on SensorFusion
rs precise and the most reliable field instrumentation solutions achieved thus far.                are automatic samplers and measuring stations in one
                                                                                                   Jan Swart: Product Manager - Liquid Analytics (
 lflex family comprises eight products that can be used in either basic or complex
 . The high-performance Levelflex devices can be used in high-pressure and high-         The new generation of stationary automatic samplers, Liquistation CSF48 and the portable Liquiport
omplex interface measurement or applications in gases and steams. The Levelflex          2010 CSP44, will revolutionise the world of sampling. They not only fulfil all the international standards
 ntees the safe and efficient control of the level and inventory in your application.    and laws, they also offer a unique level of flexibility for water-related applications. Furthermore, they
                                                                                         are based on the new Liquiline-Memosens platform and can therefore be used as complete measuring
 ned with a selection of housing materials, allows convenient commissioning and          stations.
ner values and features of the product lines have established new benchmarks for
 lti-Echo Tracking guarantees precise measurement results. An intuitive and user-        Focus on flexibility
 management system via the integrated HistroROM and a comprehensive process              The core principle of our new analysis platform is ensuring that identical tasks are always carried out in
                                                    diagnosis complete the profile.      an identical manner – to provide the customer with a high level of flexibility and simplicity. This platform
                                                                                         concept also makes it possible to easily extend the sampler into a measuring station without needing to
 roduct portfolio allows the correct selection of level equipment based on best fit.     connect additional transmitters. Thanks to the flexible electronics and expansion slots, inputs for digital
maintenance costs and to minimise the risk of unplanned shutdowns are only one           sensors with Memosens protocol can be added via plug-and-play connections. The sensors are automatically
 hat offer a new level of value propositions for the entire life-cycle of the product.   detected by the software and can therefore be put into operation easily. For the first time, one device
                                                                                         can perform both tasks i.e. taking samples and simultaneously measuring various parameters such as pH,
                                                                                         turbidity, conductivity or nitrate content. The measurement is done in external sensor holders.

                                                                                         User-friendly, simple operation
                                                                                         The new sampler features the same clearly arranged operation concept as the rest of the Liquiline platform. The menu depth has
                                                                                         been kept to a minimum to allow fast navigation, and the large graphical display guides the user through the software with its
                                                                                         9 lines, each 45 characters long. The sampling programmes provide maximum flexibility and cater to all requirements.

                                                                                         Modular housing with extra security
                                                                                         The modular housing consists of two parts with separately lockable doors to ensure that samples are always stored securely. Great
                                                                                         emphasis was also placed on the stability of the housing materials. In addition to the familiar V2A and V4A stainless steel models,
                                                                                         2 plastic versions have been developed – polystyrene for use in all standard applications at wastewater treatment plants and ASA-
                                                                                         PC (Luran®) for external use. ASA-PC is the plastic with the best characteristics for UV-resistance, thermal stress, mechanical
                                                                                         stress, insulation and chemical resistance.

                                                                                         Perfect sample preparation for laboratory analysis
                                                                                         The innovative power supply and cooling system ensure that the samples are not exposed to any fluctuations in temperature and
                                                                                         therefore cannot undergo change. The power supply has primarily been designed for 24 VDC. No overly heavy bottles, no back
                                                                                         problems – the unique, dual bottle trays make it easier to transport samples to the laboratory. They meet all of the guidelines of
                                                                                         the occupational accident prevention and insurance association.

                                                                                                                      wazzup in Africa

WNIP hosts first Control                                                                                                                            FILDA exhibition
                                                                                                                                                    sees Endress+Hauser
Roadshow in Namibia                                                                                                                                 heading off to Angola
                                                                                                                                                    Written by Jacques Fouché, Area Sales Manager: Africa

With a little help from Endress+Hauser

Written by Jacques Fouché, Area Sales Manager: Africa,

During May 2010, What’s New in Processing (WNIP) held their first Control Roadshow outside of South Africa. They chose Namibia
and Endress+Hauser was there to support them. Hennie Blignaut, Ingrid Nicolaus, Hennie Pretorius and Jacques Fouché happily
boarded a plane to South Africa’s desert neighbour. (If you look closely at the pictures, you will see Jabulani and Zakumi made the
trip too!)

The Roadshow was held at two locations due to the distribution of        At each show location, we held lucky draw competitions where
customers in the country. The first was held in Windhoek and the         customers could win an Endress+Hauser hamper filled with give-
second in Walvis Bay. Endress+Hauser supported both locations with       aways and some snacks. The winners were: Volker Seiler of the City
quality support from our representative, EcoGroup.                       of Windhoek, James Houghton of Namibia Breweries and Gino Rossi
                                                                         of Areva. Gino was on hand to collect his hamper.                           Helder Pires, Jacques Fouché, Mrs Marquardt, German Ambassador
Both locations afforded us the opportunity to get close with the                                                                                     Mr Marquardt and Peter Portmann at the Endress+Hauser stand.
customers through the highly informative training sessions we are
                                                                                                                                                    Towards the end of July, our continued efforts to reach our customers
known for. In order to cover the most relevant topics, Jacques Fouché
                                                                                                                                                    in Africa led us to the FILDA 2010 exhibition in Luanda, Angola,
presented ‘Products’ as a basic introduction, while Hennie Pretorius
                                                                                                                                                    organised by Feira Internacional de Luanda. This multi-sector
presented ‘Automation’ with a focus on water treatment plants.
                                                                                                                                                    industrial show covered an exhibition space of more than 15 000m2
Hennie Blignaut followed with ‘Life Cycle Management’ for total
                                                                                                                                                    and is the largest of its kind in Africa.
cost of ownership and then the two Hennies joined forces to present
‘Product Selection’ with Applicator as a focus on tooling.
                                                                                                                                                    Endress+Hauser was represented by three sales centres: Peter
                                                                                                                                                    Portmann from Instruments International in Switzerland, Helder
                                                                                                                                                    Pires from Sales Centre Portugal and Jacques Fouché from Sales
                                                                                                                                                    Centre South Africa. Each Endress+Hauser representative brought
                                                                                                                                                    their unique expertise to the booth, ranging from language capabilities
                                                                                                                                                    (Helder), regional knowledge (Jacques) and global locations (Peter).
                                                                            Walvis Bay lucky draw winner Gino Rossi (2nd from left), from           In fact, Helder was the busiest by far since Portuguese is Angola’s
                                                                            Areva, with (from left) Ingrid Nicolaus, Alfred Meyer (EcoGroup)        official language with English not well established.
                                                                            and Jacques Fouché.
                                                                                                                                                    The Endress+Hauser booth was part of the German Pavilion, hosted
                                                                         We also took the opportunity to visit the Dr Georg Endress Training
                                                                                                                                                    by the German-Angolan Chamber of Commerce. In the international
                                                                         facility at the Namibian Institute of Mining and Technology. It was a
                                                                                                                                                    hall, Germany, Spain and Brazil shared an exhibition hall. Portugal,
                                                                         real pleasure to witness the students actively using the instruments
                                                                                                                                                    with its strong business and cultural ties to Angola, had an entire
                                                                         and configurations in their study plan. Also, the commitment by the
                                                                                                                                                    hall to itself, exhibiting everything from water treatment companies
                                                                         students and the discipline instilled by the facility was a commendation
                                                                                                                                                    to coffee exporters.
                                                                         for both Institute and students. It is a privilege for Endress+Hauser to
     Hennie Pretorius conducting training in Windhoek.                   be associated with this Institute.
                                                                                                                                                    The exhibition attracted high-level delegations with the Angolan
                                                                                                                                                    president, Mr José Eduardo dos Santos, and Portuguese president,
Although each session was attended by certain customers who
                                                                                                                                                    Mr Aníbal Cavaco Silva, visiting the exhibition. The Finance Minister
had specific interests, most customers attended all the sessions. In
                                                                                                                                                    of Angola, José Pedro de Morais, visited the German Pavilion and
conjunction with Training, we also set up a small exhibition stand
                                                                                                                                                    paused briefly at our booth. Our most distinguished visitors included
to assist customers with more specific enquiries. These were well
                                                                                                                                                    the German Ambassador and his wife, Mr and Mrs Marquardt,
handled by Alfred Meyer and Günther Hülsmann of EcoTech and
                                                                                                                                                    and Mr Sisa Ncwana, Political Counsellor from the South African
EcoProjects respectively, supported by Endress+Hauser.
                                                                                                                                                    Embassy in Luanda. Miss Angola, Ms Jurema Ferraz, also visited our
                                                                                                                                                    booth as part of the cultural promotion of Angola.

                                                                                                                                                    Key customers who visited the booth included Ms Ana Joaquina
                                                                                                                                                    Van-Dúnem da Costa, Executive Board President of Sonangol, who
                                                                                                                                                    attended the exhibition with her family. Also from Sonangol was
                                                                                                                                                    Development Director, Pedro Vilar. We also had the opportunity
                                                                                                                                                    to meet Domingo Velho from the Coca-Cola bottling facility just
                                                                            Lecturers stand ready to assist students with all their                 outside Luanda. The national radio station of Angola, Radio Naçional
                                                                            instrumentation questions at NIMT.                                      de Angola, conducted an interview with Jacques, with Helder acting
                                                                                                                                                    as translator, about the difficulties of doing business in Angola due
                                                                                                                                                    to… the language barrier!
                                                                         Lastly, with the abundant natural beauty offered by Namibia, the
                                                                         amateur photographers in the team had a field day with photo
                                                                                                                                                    There was also an opportunity for some fun when the local mascot of
                                                                         opportunities. The dawn patrols into the desert – waiting for sunrise
                                                                                                                                                    a pesticide company visited our booth (see photo below)…
                                                                         – were memorable events. Ingrid was the only one of the team who
     Endress+Hauser and EcoGroup on-hand to assist customers.
                                                                         reached the summit of Dune 7, one of the world’s highest sand dunes.
                                                                         The team snapped various Welwitschia Mirabilis plants, as well as
                                                                         the stone cross planted at Cape Cross by the Portuguese in the 16th
                                                                         century. Clearly, it turned out to be a memorable mission to a truly
                                                                         beautiful country.

     Hennie Blignaut assisting customers.                                                                                                           Lastly, a special word of thanks to Peter Portmann and Simon Egloff
                                                                                                                                                    from Instruments International for arranging the exhibition. An extra
                                                                                                                                                    word of thanks to Helder Pires of SC Portugal. Without his native
A branch of the SAIMC was also founded in Namibia and Bernd
                                                                                                                                                    language capabilities, we would not have been as successful! And as
Izko, managing director of EcoGroup, was elected as founding branch
                                                                                                                                                    the cherry on top, we were informed that the German Pavilion has
chairman. We wish Bernd all the best in this task and look forward to       Jacques Fouché, Ingrid Nicolaus, Zakumi, Hennie Pretorius               been awarded the “Leão de Ouro” or “Golden Lion” for the best
render the support to the SAIMC there as we do in South Africa.             and Hennie Blignaut at Cape Cross.                                      international exhibitor! Well done to a great team.

                                                                                            Added Value Services

                          Competence in Temperature Day                                                                                                             One piece
E+H = ˚C
                                                                                                                                                                    of advice
                          Written by Trevor Fletcher, Product Manager: Temperature and
                          Rudy Rudolph, Managing Director: Endress+Hauser Pyrotemp

                         Endress+Hauser held a Competence in Temperature Day                •	 the	 preparation	 of	 the	 hot-	 and	 cold	 junctions	 in	 the	
                         at our local Production Centre for Temperature situated               purpose-built sand blasting cubicle;
                         in Apex, Benoni. The aim of the day was to give existing
                         clients insight into the new production facility’s capabilities,
                                                                                            •	 the	junction	forming	done	under	an	inert	gas	blanket;
                                                                                            •	 the	drying	ovens;	and	
                                                                                                                                                                   Stock Keeping
                         as well as training on the various temperature portfolios.         •	 the	state-of-the-art	powder	filling	machine.
                                                                                                                                                                   Why do we keep stock, in other words, why do we keep a
                         The day kicked off with an introduction into the                   Rudy then showed the customers the test and calibration                readily available amount of spare parts at our premises?
                         Endress+Hauser group of companies. Mr. Wilfried                    laboratory; it is here that a probe can be tested under
                         Meissner, MD of Endress+Hauser Wetzer, elaborated on               known temperature conditions. From the laboratory the                  The purpose of stock keeping is to ensure that we can help
                         the history and achievement of Wetzer, a company which             visitors were shown the clean room where the noble metal               our customers in the shortest possible time when they send
                         was established in 1872. The company is proud to have              junction and cleaning for use in oxygen is done.                       equipment to us for repairs or when we do on-site repairs.
                         achieved ISO 9001 accreditation in 1990. In addition,                                                                                     To achieve this goal we need to keep track with new
                         they have won an impressive list of awards, including              From the main factory we then went through to the                      developments and new product launches into the market
                         the Bavarian Quality Award, being a finalist and twice             demonstration room. Here Trevor Fletcher, Product Manager              from our Product Centres.
                         winning the prestigious Ludwig Erhard prize, and receiving         for Temperature, Registration and System Components,
                         Germany’s Best Employer Award in 2005. They were also              showed the customers the working instrumentation                       To control stock movement and to reorder when stock
                         ranked amongst the Top 500 in Europe’s Entrepreneurs for           produced by Production Centre Wetzer in Germany. This                  levels reach their minimum levels, we at Endress+Hauser,
                         Growth in 2006 and listed as a Great Place to Work in              included the full range of instruments from the transmitters           like many of our customers, use SAP. With the information
                         2008.                                                              to the recorders and data loggers.                                     we obtain from SAP we can
                                                                                                                                                                   then determine which of the
                         It was then off to the factory where Mr. Rudy Rudolph, MD          It was then back to the lecture room where Rudy gave                   items are slow moving stock
                                                                                                                                                                   and which are the more
                         of Endress+Hauser Pyrotemp, gave the visitors a detailed           a presentation on temperature competence offered by
                                                                                                                                                                   frequently used spares.
                         tour of the facility. The customers were shown the various         Endress+Hauser Pyrotemp. This, amongst other things,
                         stages of production from the inspection of incoming               comprised of a demonstration of the Temperature
                                                                                                                                                                   It is important for us to
                         materials, storage in Kanban on the shop floor, to the final       Configurator Tool and Online Shop buying capability – both
                                                                                                                                                                   keep the right stock so that
                         inspection and calibration of the end-product.                     of great interest to the delegates.
                                                                                                                                                                   we can provide a beneficial
                                                                                                                                                                   and sufficient service to our
                         Work stations of special interest to the customers included        We concluded a productive day in the thatched lapa where
                                                                                                                                                                   customers.                    Francois Conradie:
                         •	 the	mineral-insulated	cable	stripping	machine;	                 a delicious braai and refreshments were enjoyed by all.
                                                                                                                                                                                                 Workshop Repair Manager

Endress+Hauser’s E-direct Products
= High Quality @ Low Prices
Endress+Hauser’s exclusive E-direct product range positions
itself as a cost-effective solution to the process environment,                                                                                                  The E-direct range comprises:
complementing the traditional range of products from                                                                                                             •	 Level	measurement
Endress+Hauser. In addition, E-direct products are of a high                                                                                                        •	 Universal	limit	switches	for	liquids	and	solids
quality and user-friendly. Stockable products are shipped within                                                                                                    •	 Level	limit	switches	for	solids
                                                                                                                                                                    •	 Vibration	limit	switches	for	liquids
24 hours from Johannesburg and non-stockable products
                                                                                                                                                                    •	 Level	limit	switches	for	multiple	point	detection	in	
within 48 hours from the relevant production centre.                                                                                                                    conductive liquids
The E-direct product range consists of
                                                                                                                                                                 •	 Pressure	measurement
products that are used every
                                                                                                                                                                    •	 Pressure	transducer
day and that require minimal
                                                                                                                                                                    •	 Pressure	transmitters
application assistance to select,
thus allowing for a straightforward
                                                                                                                                                                 •	 Temperature	measurement
ordering process. Consultation
                                                                                                                                                                    •	 Temperature	transmitters
from manufacturers or engineering
                                                                                                                                                                    •	 Temperature	sensors
support is rarely required for these
‘standard’ products. The products are
                                                                                                                                                                 •	 Recorders
competitively priced and discounts are
                                                                                                                                                                    •	 Paperless	recorders
available in relation to the quantity of
units purchased.
                                                                                                                                                                 •	 Components
                                                                                                                                                                    •	 Digital	loop	powered	displays
                                                                                                                                                                    •	 Process	transmitters
                                                                                                                                                                    •	 Contractors
                                                                                                                                                                    •	 Power	suppliers

                                                                                                                                                                 E-direct offers the following benefits:
                                                                                                                                                                 •	 high	quality	instrumentation;
                                                                                                                                                                 •	 competitive	prices;
                                                                                                                                                                 •	 transparency	 via	 the	 price/quantity	 discount	 shown;	
                                                                                                                                                                 •	 stockable	 products	 are	 despatched	 within	 24	 hours	
                                                                                                                                                                     from Johannesburg.

                                                                                                                                                                 To order a catalogue, or should you have any enquiries,
                                                                                                                                                                 please direct them to Deshini Govender, E-Business Driver
                                                                                                                                                                 at or on 011 262 8021.

         Added Value Services
        Endress+Hauser significantly                                                                                                                                 Certified PROFIBUS engineers
                                                                                                                                                                     1. Leon Aboud        Field Service Technician

        grows list of certified                                                                                                                                      2. Rodney Englund
                                                                                                                                                                     3. Marc Piscaer
                                                                                                                                                                     4. Kennett Lubbe
                                                                                                                                                                                          Fieldbus Specialist
                                                                                                                                                                                          Product Specialist, Training
                                                                                                                                                                                          Field Service Technician - Cpt

        PROFIBUS specialists
        Written by Rodney Englund, Fieldbus Specialist
                                                                                                                                                                     5. Glenn Smith

                                                                                                                                                                     6. Trevor Wright
                                                                                                                                                                                          Service Adv. Liquid Analysis &
                                                                                                                                                                                          Asset Life Cycle Management
                                                                                                                                                                                          Field Service Technician - P.E.

        PROFIBUS has the highest installed base and it continues                                                                                                     Certified PROFIBUS installers
        to grow when compared to other Fieldbus technologies.
        However, to ensure the optimum performance of a PROFIBUS
                                                                                                                                                                     1. Leon Aboud        Field Service Technician - Jhb
        installation, it is of the utmost importance to follow the correct                                                                                           2. Jason Holliday    Field Service Technician - Jhb
        engineering protocols. In fact, experience shows that about                                                                                                  3. Rodney Englund    Fieldbus Specialist
        95% of failures of a PROFIBUS network are due to poor or
                                                                                                                                                                     4. Fanie Ferreira    Business Driver - EPC’s
        incorrect engineering practices.
                                                                                                                                                                     5. Valdon Svfers     Field Service Technician - Cpt
        Converting existing networks to PROFIBUS can be a daunting task for                                                                                          6. Dirk Steyn        Junior Internal Sales - Cpt
        maintenance staff using the traditional 4 - 20mA principles. Installing
                                                                                                                                                                     7. Etienne Abrahams Service Adviser: Calibration - Jhb
        and maintaining PROFIBUS technologies require a different skills
        set. With this in mind, Endress+Hauser South Africa embarked on                                                                                              8. Gerrit Dayman     Field Service Technician - Jhb
                                                                                             Edward Kluttz assists
        an intensive certified PROFIBUS training programme during July this
                                                                                             a practical session.
                                                                                                                   Glenn Smith during                                9. Alwin Lutchman    Field Service Technician - Dbn
        year.                                                                                                                                                        10.Charlton Johannes Workshop Repair Technician
        Endress+Hauser service technicians and external sales engineers were                                                                                         11.Mayson Reddy      Field Service Technician - Jhb
        identified to attend either the PROFIBUS Engineer or PROFIBUS                 installations. Various analytical tools used to debug PROFIBUS                 12.Kennett Lubbe     Field Service Technician - Cpt
        Installers course, or both. Endress+Hauser Process Solutions, an              networks were discussed as engineering and installation processes              13.Nicodimus Mpye    Field Service Technician - Jhb
        internationally accredited PROFIBUS training provider, was appointed          are often performed by different people.
        to conduct the training. The objectives of the courses were to provide                                                                                       14.Raegan Ramsunder Field Service Technician - Jhb
        both hands-on and theoretical training on PROFIBUS-DP and PA,                 Endress+Hauser is proud to announce that we can now add another                15.Trevor Wright     Field Service Technician - PE
        thus ensuring that our staff and external associates are proficient in        six certified PROFIBUS engineers and 18 certified PROFIBUS                     16.Lloyd Hlalele     Product Specialist: Commissioning
        using PROFIBUS technologies. More importantly, they now have the              installers to the existing list of qualified personnel – congratulations!
        necessary skills to assist customers utilising PROFIBUS in their plants.                                                                                     17.Lambert Myburgh   External Sales Engineer - Dbn
                                                                                      Our newly certified PROFIBUS engineers now have the expertise                  18.Jan Gerritsen     External Sales Engineer - Pta
        Both the training and examinations were divided into theoretical and          to assess PROFIBUS addresses such as reserved addresses, configure
        practical components. Participants had to achieve a minimum of 70%            and verify device addresses and understand the effect of duplicate
        for each component to be certified as competent. Participants were            device addresses. They are also able to describe the implications of
        instructed on the correct planning and commissioning of PROFIBUS              using various network bit rates and understand the effects this has on
                                                                                      network layout, performance and robustness.

                                                                                      “The major benefit for our customers using PROFIBUS is that we
                                                                                      have certified staff who understand how repeaters, fibre-optic links
                                                                                      and couplers can be used to segment a network, and can now detect
                                                                                      problems earlier, often before they occur. This enables our customers
                                                                                      to prevent expensive unplanned downtime,” explains Rodney
                                                                                      Englund, Fieldbus Specialist.

                                                                                      In addition, open systems present a new challenge for system builders.
                                                                                      A certified PROFIBUS engineer/installer is needed to commission
                                                                                      a PROFIBUS network without problems. The easily accessible
                                                                                      diagnostic data allows predictive maintenance through plant asset
                                                                                      management tools such as FieldCare. Using Endress+Hauser’s                          Putting theory into pra
                   Listening intently so they can apply their                         intelligent devices can assist with predictive maintenance thus
                   knowledge later during the practical session.                      increasing the life cycle and reducing the cost of ownership of the

                      How to troubleshoot a PROFIBUS network

                                                          Although PROFIBUS DP and PROFIBUS PA                                        them later. A systematic approach should be adopted when fault-finding a PROFIBUS network. The three
                                                                                                                                      most common faults in PROFIBUS networks are… wiring, wiring, wiring! Generally, most network
                                                          share a common protocol, their physical layers                              problems pertain to the incorrect installation of physical layers or devices. Physical layer problems
                                                          differ.                                                                     include poor connections, grounding and terminations, too many terminations, insufficient power, or
                                                                                                                                      incorrect cable length. Device problems include incorrect configuration, malfunctioning devices, or poor
                                                         A PROFIBUS DP network is primarily installed in factory automation.          implementation.
                                                         A typical network consists of a PROFIBUS DP master (PLC, Master
                                                         Class 1), an engineering station with operating programmes (Master           PROFIBUS devices not only have diagnostics to tell us about communication faults, but many devices
                                                         Class 2) and PROFIBUS DP devices such as frequency converter,                also have ‘extended diagnostics’ that provide us with the details of the peripheral errors. Some problems
                                                         remote I/O and so forth. The transmission takes place via RS485              are more difficult, like duplicate addressing, intermittent wiring problems and faulty devices. But with a
                       Rodney Englund:                   technology which is simple, cost-effective and primarily used for tasks      little training, you can quickly learn to recognise, diagnose and locate such problems.
                       Fieldbus Specialist               that require high transmission rates. Various transmission rates can be
                                                         selected between 9.6 Kbit/s and 12 Mbit/s. During the commissioning          An essential tool for fault-finding, monitoring or health checks on a PROFIBUS network is a bus analyser.
                      phase, one uniform speed is selected for all devices on the network. A combination of master and slaves,        The ProfiTrace Ultra is the ideal diagnostic tool as it combines all the required functionality in a single
                      up to 32 stations, can be connected in a single segment. For connecting more than 32 stations, repeaters        instrument. Data exchange between devices can be observed and interpreted via the analyser. The
                      may be used. The maximum permissible line length depends on the transmission rate.                              Procentec bus analyser, ProfiTrace 2, is much more than a basic PROFIBUS analyser and includes many
                                                                                                                                      useful features such as
                      PROFIBUS PA is based on the IEC 61158 standard. The aim of this standard is to optimise energy                  •	 a	high-speed,	full-featured	PROFIBUS	Analyser	with	minimum	bus	loading;
                      consumption. This physical layer is capable of transmitting data and energy simultaneously on two               •	 full	decoding	of	telegrams	(including	DP,	PA	and	DPV1);
                      conductors (2-wire). Therefore the connected field devices no longer require an auxiliary power supply.         •	 network	statistics	for	health	checking;
                      PROFIBUS PA can be used in intrinsically safe applications.                                                     •	 a	built-in	triggered	oscilloscope	for	waveform	visualisation;
                                                                                                                                      •	 a	bar	graph	overview	of	device	signal	strength;
                      PROFIBUS is based on the master/slave principle – when the master initiates the communication,                  •	 it	connects	directly	to	PROFIBUS	DP	or	non-Ex	PA	segments;
                      the slave responds. Troubleshooting a PROFIBUS network is uncomplicated once you adhere to a few                •	 a	topology	scan	that	shows	a	layout	of	devices	on	the	cable;	and
                      defined guidelines. When starting up or responding to a faulty PROFIBUS signal, always ensure you are           •	 automated	report	generation	for	reference	purposes	and	documentation.
                      equipped with the correct tooling!
                                                                                                                                      Endress+Hauser has a global agreement with Procentec in the Netherlands; for more information on the
                      When installing a new network, preventing problems from the start is always better than trying to fix           ProfiTrace2 contact Rodney Englund via email at

                                                      Events and Highlights

                            Golf Day

                                                                              er i our
                                                                           aus at
                                                                                                          You will gain an understanding of the theory
                                                         ss+ in us
                                                                                                          + practise of level measurement from the

                                                      dre jo                           l
                                                                                                          global market leader in level instrumentation.

                                                  E n                                                     You will also be introduced to the innovative

                                                     u to
                                                                                                          SensorFusion     Levelflex    FMP55     multi-

                                                  yo                 L
                                                                   t entatio
                                                                                                          parameter level instrument, and witness the

    Hiprom                                                                                                launch of the new FMP5x guided radar series.

   Golf Day
                                                                                                          Delegates will be provided with a useful
                                                                                                          set of tools that can assist you during the
                                                                                                          lifecycle of your level measurement points
                                                     t                                                    starting with application engineering through

                                                   In                                                     to procurement, maintenance and operations.

                                                                                                          •	 Lita	Mpahlwa,	Product	Manager:	Level
                                                                                                          •	 Illya	Soenghen,	Head	of	Marketing/Services,	Production	

                                                                                                             Centre Germany
                                                                                      t                   •	 Stefan	Jager,	Product	Management:	Guided	Radar,	
                                                                                c ien                        Production Centre Germany

                                                                     se   &                               Dates & venues

                                                                reci                                      •	 26	October	–	Endress+Hauser	Conference	Centre,	

                                                            ,P                                               Sandton

                                                       Safe                                               •	 29	October	–	Westville	Manor,	Durban
                                                                                                          •	 1	November	–	The	Beach	Hotel,	Port	Elizabeth	
Thegasen’s                                                                                                •	 4	November	–	Simonsvlei,	Cape	Town
                                                                                                          To reserve your seat today, please visit
                                                                                                 or for more information
                                                                                                          please e-mail


                                                              Temperature measurement from

                                                              the leaders in process automation

                                                              Endress+Hauser invites you to visit our new Temperature Production Facility
                                                              located in Apex, Benoni. The production facility acts as the Endress+Hauser group’s
                                                              global competence centre for high temperature applications and manufactures a
                                                              full range of thermocouples, RTDs and thermowells in a world-class production
                                                              facility employing state-of-the-art operations management principles.
               Spring Day

                                          During your visit you will learn about the theory+practice of temperature measurement as well as be provided with a useful set of
                                          tools that can assist you during the lifecycle of your temperature measurement points starting with application engineering through
                                          procurement, maintenance and operations. We invite you to spend some time with us to witness how our know-how and world-
                             Trinations   class operations management are transformed into excellent products.

                                          Venue Endress+Hauser Pyrotemp

                                          Dates    2nd and last Friday of the month

WNIP                                      RSVP     Your local External Sales Engineer
Roadshow, PE
                                          Endress+Hauser Production Facility for Temperature produces thermocouples, RTDs
                                          and thermowells for industrial processes in various applications. All sensors are
                                          manufactured and assembled according to our customers’ specifications
                                          and safety standards. Thus not only addressing the special requirements
                                          of the South African market but also creating unique applications
                                          required globally.

                                          The facility recently relocated to state-of-the-art
                                          premises in Apex, Benoni. Over R20 million
                                          was invested in the renovation of the building,
                                          overhauling of existing machinery and purchasing
                                          of new equipment. The new 2 500m2 production
                                          facility was not only designed to increase
                                          production capacity but also to improve and
                                          set new standards in this area. The spacious
      SAIMC                               production floor offers ideal working conditions
  Technology                              and leaves room for further production capacity
     Evening                              expansion.

                                                                                                                                                          When you gather a couple of Product Managers in one spot, the best thing to
                                                                                                                                                          do is… ask them about their favourite Endress+Hauser products – what else?

                                                                                                                                       Which product is your favourite and why?

                                                                                                                                       •	 Lita Mpahlwa, Product Manager - Level: The FMR244 – it’s a cost-effective radar that can offer a solution to
                                                                                                                                          most level applications.
                                                                                                                                       •	 Bennie Swanepoel, Product Manager - Pressure: Differential pressure transmitters in general. The
                                                                                                                                          capabilities of these instruments are totally underestimated with regards to specific applications.
                                                                                                                                          Furthermore, it is not an instrument that offers its value to one application only, but to many. It’s a ‘Master
                                                                                                                                          of all trades’… pressure, level, flow and differential pressure.
                                                                                                                                       •	 Frans van den Berg, Product Manager - Flow: The electromagnetic flowmeter, because we are the market
                                                                                                                                          leader – 1 million mags installed! – it is the backbone of our company.
                                                                                                                                       •	 Trevor Fletcher, Product Manager - Temperature, Registration & System Components: The Memograph M
                                                                                                                                          RSG40 – it’s the most powerful and versatile instrument in my range of products.
                                                                                                                                       •	 Jan Swart, Product Manager - Liquid Analysis: The new CM44 platform.

                                                                                                                                       Which product is the most innovative in your product basket?

                                                                                                                                       •	 Lita: At the moment, the Levelflex guided wave radar.
                                                                                                                                       •	 Bennie: Again, the differential pressure transmitter – no eye flaps on this one.
                                                                                                                                       •	 Frans: The Promass I Coriolis meter, because it is the only meter in the world that can measure mass flow,
                                                                                                                                          density, temperature and viscosity at the same time.
                                                                                                                                       •	 Trevor: Energy managers.
                                                                                                                                       •	 Jan: The Memosens platform for all sensors.

                                                                                                                                       Which product gave you the best solution to an unusual application?

                                                                                                                                       •	 Lita: Levelflex – it was used to measure a highly toxic and abrasive slurry; this was achieved by measuring
                                                                                                                                          outside the vessel.
                                                                                                                                       •	 Bennie: FMB70 Hydrostatic and PMD75 Differential Pressure transmitters. Various other products,
                                                                                                                                          including those from competitors, were tested and used, but these transmitters gave our clients what they
                                                                                                                                          really needed.
                                                                                                                                       •	 Frans: The T-mass thermal mass meter. We had a client with a number of large ducts and they had to
                                                                                                                                          measure the flow through these ducts. The only instrument that could possibly measure this low flow is
                                                                                                                                          the T-mass, but we could not guarantee the performance in this application. We sold a number of T-mass
                                                                                                                                          sensors to them and they were very pleased with the measurements from these meters.
                                                                                                                                       •	 Trevor: The Ecograph T RSG30 that was used to monitor material experimentation at the CSIR.
                                                                                                                                       •	 Jan: All our products work – get the application right and you don’t need something unusual.

                                                                                                                                       Who has had the most influence on your career?

                                                                                                                                       •	 Lita: Mr Nico Marneweck.
                                                                                                                                       •	 Bennie: Our Creator, my wife, my daughter and my son.
                                                                                                                                       •	 Frans: My career has changed a lot through the years and I had very good examples to follow and I learnt a
                                                                                                                                          lot from numerous people.
                                                                                                                                       •	 Trevor: Hennie Blignaut.
                                                                                                                                       •	 Jan: Terry Strydom – focus on what he is doing and have the next tool ready before he asks for it.

                                                                                                                                       How do you judge your sense of achievement in the work environment?

                                                                                                                                       •	 Lita: By satisfying clients.
                                                                                                                                       •	 Bennie: Apart from my creativity sometimes pushing me into many directions, definitely my loyalty towards
                                                                                                                                          my employer and also towards all crossing my path. Nobody likes to be criticised, but I feel it can be a real
                                                                                                                                          booster if seen in a positive light, if the criticism is well meant that is.
                                                                                                                                       •	 Frans: My job satisfaction lies in setting goals and reaching it.
                                                                                                                                       •	 Trevor: Gaining respect and confidence from our clientele and my colleagues.
                                                                                                                                       •	 Jan: Satisfaction is… when the application is working.

                            Easy win!
                                                                                                                                                 And the answer is...
                                                                                          a. Coriolis Principle
                                                                                          b. Radar Principle
                                                                                          c. Modularity for spare parts and components
                            Just tell us which common technology the new generation flow- d. Applicator
                            and-level devices are based on – out of the options provided – and                                                 Please send your answer to to reach us by no later than 15 December 2010.
                            you could win a ScreenPlay Plus HD Media Player.
                                                                                                                                               The winner of the Issue 2, 2010 competition is Mogamat Hendricks from Tiger Brands.
                                                                                                                                               Congratulations on winning a wireless Energywise power metre for your home!
                                 24h Service Helpline: +27 82 443 42 14. Service Hotline: 0861 347 378 (0861 ehserv)

                          Head	Office	South	Africa:	Endress+Hauser,	Johannesburg                         Representatives: sub-Saharan Africa                                      Representatives: South Africa
                          National: 0861 363 737 (0861 endres)                                           • Botswana, Instrumentation Services: +267 391 9195                      • Carletonville, Corroquip Trading: +27 18 787 2066
                          24hr Helpline: 082 443 4214                                                    • Democratic Republic of Congo, Scotte Engineering: +243 817 505425      • Rustenburg, Hiprom: +27 14 596 7677
                          Service Hotline: 0861 347 378 (0861 ehserv)                                    • Mozambique, GIA Scientific: +258 848 764886                            • West Rand, Flowmar Instrumentation & Suppliers: +27 11 823 1115
                          Tel. +27 11 262 8000 Fax +27 11 262 8062                                       • Namibia, Ecotech: +264 61 383 900
                                                         • Tanzania, PlyLogix: +255 784 781 454
                                                                                                         • Zambia, Nuco Industrial Services: +260 212 210731
                          Branches:                                Satellite Offices:                    • Zimbabwe, Adderley: +263 4 49 5595/480372
                          •	Cape Town        +27 21 914 3095       •	East London       0861 363 737
                          •	Durban           +27 31 266 1221       •	Klerksdorp        0861 363 737
                          •	Port Elizabeth   +27 41 502 5800       •	Mpumalanga        0861 363 737
                                                                   •	Northern KZN      0861 363 737
Lesoba Difference 11735

                                                                   •	Pretoria          0861 363 737
                                                                   •	Richards Bay      0861 363 737
                                                                   •	Nairobi - Kenya   +254 715 733318

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