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www.za.endress.com Issue 3 - 2010 Contents wazzup A Nation united... the reason? Soccer! A look at the amazing spectacle that was the World Cup...  The DNA of innovation “Recognising and utilising latent customer needs” Endress+Hauser has always been serious about innovation. Not even the negative impact of the 2009 economic crises on Endress+Hauser’s worldwide sales managed to curb our enthusiasm for the cause. In fact, during this period Endress+Hauser increased its Research & Development expenses with 6% to € 94.1 million, accounting for 9.6% of net sales. The 200 patent applications we filed during 2009 – as many as in 2008 – further demonstrates our unbroken powers of innovation. Earlier this year we celebrated our 10th Annual Innovators’ Meeting in grand style at the Burghof Arts Centre in Lörrach, Germany. A highlight of the festivities was the Award Ceremony of the three €10,000 Patent Rights Incentive Awards for particularly important patents. In addition, Endress+Hauser acquired an interest in the US high-tech firm Integrated Sensing Systems Inc (ISSYS). In so doing, we secured crucial expertise in the field of Coriolis flow measurements using micro-electro-mechanical systems. Endress+Hauser also strengthened its competence in tank gauging  and in tank farm automation through its acquisition of a majority share in the English company MHT Our first Student Open Day sets Technology Ltd. an inspiring precedent Ambitious students get a taste of However, to us, innovation goes beyond new products and improved skills – it’s also about differentiating and life at Endress+Hauser. elevating Endress+Hauser in the marketplace. Innovation re-imagined Changes due to technological progress, globalisation and market transparency in particular are resulting in increasingly rapid change in the markets and in customer behaviour. This change represents a constant challenge for Endress+Hauser. Products and services can be compared much more easily in the Internet age; supply and demand determine the price. Providers attempting to differentiate themselves from the competition on price are facing an uphill battle in the long term. Therefore, companies wanting to survive in the face of increased competitive pressure, and the price wars this could trigger, must ensure that they stand out from the competition. Investment in the search for sustainable differentiation options must produce compelling new developments. These innovations must satisfy our customers’  needs better than the solutions previously available in the marketplace. Simplifying Flow and Level Enjoy a small selection of Endress+Hauser’s most innovative offerings. “Customer-oriented innovations form the foundation for our future.”  Endress+Hauser significantly grows list of certified PROFIBUS specialists Focus on customer value An intensive certified training course In the search for ways for us to differentiate ourselves, customer value is the key focus. produces 24 new PROFIBUS experts. Looking at things from the wider perspective of “what the customer actually needs” allows us to recognise hidden, high-potential requirements based on actual issues experienced by users. It is only when we recognise Wazz in a name? the latent needs of our customers that we are able to develop user-oriented solutions. In-no-va-tion (in-no-vey-shuh-n): noun, meaning the introduction of something new or different. Identifying users’ problems The word ‘innovation’ has a Latin origin and was first introduced It is not possible to conjure up actual problems for in 1540. It is used to describe some of the world’s most interesting, customers and users and create good ideas; these useful, life-enhancing and life-saving products from business issues need to be identified. This is why we need to be management to highly sophisticated technologies in various fields. observing our users and their applications very closely. There are, in fact, a number of innovation product awards that “Why can’t somebody invent something to solve this highlight these successes. problem?” The answer is quite simple: Because until now nobody was observing and listening carefully enough At Endress+Hauser we acknowledge the people who introduce new ideas for our products with our annual Innovators’ awards, (sensitivity to the awareness of the problem) – the way in thereby rewarding them for the innovative changes to our products, which a problem is formulated is often more important than production and business systems which will ultimately benefit the the solution. Documenting the latent needs uncovered (without end-user’s automation processes (see cover story). suggesting solutions!) closes the gap in the innovation process. In the middle section of this issue, we highlight a small cross- section of the most innovative changes and new product platforms introduced during the course of 2010. “Market globalisation So, what is the most innovative product you’re currently working demands sustainable with or enjoying on a daily basis? Mine is my car seats that I can warm up during winter – might be luxurious and over-the-top, but differentiation.” what an innovation! (cont. on p2) Hennie Blignaut, Marketing Manager firstname.lastname@example.org Company News Dear customers, colleagues and friends Online Q: What are the benefits of using the Online Shop? It is hard to believe the FIFA World A: Our Online Shop offers you: Cup is over! For almost six years we • Flexibility: The shop is available 24/7, allowing you constant access and ensuring a high level of flexibility. Shop have planned, worried and celebrated the staging of the first FIFA World • Transparency: Once logged into the shop, you will be Cup in Africa and now it is done. presented with a clear overview of all current quotations and orders, which enhances the transparency of your So what did we learn from this procurement processes. Our product showroom offers Q&A experience? As a people, I think we you a complete guide of our entire product range. learnt that we have more in common • Traceability: Together with our logistics provider, we than we thought. As a nation, that supply you with tracking information about the status of we can build and organise an event your shipment. comparable to any other country in the world. During my travels • Direct access to documentation: This application is overseas since this time I have heard so many times the ‘surprise’ that available on our website at any time and enables you to we can do anything as well as – if not better – than in the rest of the access a wide range of documents. Searching is extremely world. The 2010 FIFA World Cup™ will be remembered as the World easy and the results are very accurate. You can display the Cup where, I think, the event was more important than the outcome. documentation on screen, download it, or you can have it The English, the Americans, the Argentines, to name but a few, all sent to you directly via e-mail. stayed when their teams had left as the experience was worth more • Access to up to date prices, products and delivery than the result on the field. Q: What online procurement solutions does status. Endress+Hauser offer? This was our goal in the World Cup. Almost none of us believed we A: Endress+Hauser offers you the Online Shop. From the Q: How do I register? would win, yet we supported our soccer team because of who they are first piece of information to the delivery status – the entire A: Simply enter the Online Shop URL (www.za.endress.com/ and who they represented… because of what was possible, not because procurement chain is now available online via your browser. shop), complete the online form, and wait for the personalised of what they had done. log in code we will send to you via e-mail. Q: What is the Online Shop? In the last 12 months we have had the following philosophy at A: The Online Shop is an internet-based procurement platform Q: What are the cost implications? Endress+Hauser – ‘Think what is possible… then do it’. This philosophy that a customer can use for their purchasing activities. It offers A: The Online Shop is a FREE service to all Endress+Hauser has helped the company to not just survive the financial crisis, but to you the opportunity to order standard products, services, customers! grow through it. We grew our solutions offering into new markets like consumables and spare parts. The Online Shop helps you to energy management and tank gauging and we continued to launch new optimise the quality and speed of your procurement processes Should you have any queries, please contact Deshini Govender products, filing over 200 patent applications in 2010. In this edition of – it really is the quickest way to place an order! at email@example.com or 011 262 8021. wazzup you will read more about our Online Shop – interestingly, in South Africa we have the fourth-highest market penetration by volume of e-business in the Endress+Hauser group. Unfortunately, the financial crisis is probably not yet over. Markets are not very stable, resource prices keep going up and then down again, yet energy prices will continue to rise. At Endress+Hauser we will continue Endress+Hauser Group copes admirably to look to add value to our customers’ processes. By maintaining tighter control of process parameters we can improve efficiencies; by improving with economic crises efficiency we can reduce costs and improve sustainability for our customers, and for Endress+Hauser. Never before has Endress+Hauser been hit so hard by an economic crisis. But we have weathered the long-lasting and far-reaching slump well. There are also clear signs that business will recover – although the crisis has left its mark. With regards, Financial highlights (EUR in thousands) (CHF in thousands) 2009 2008 Change 2009 2008 Change Rob MacKenzie Net sales 1,096,178 1,210,985 -9.5% 1,652,708 1,912,266 -13.6% Managing Director EBIT / Operating profit 83,947 156,522 -46.4% 126,566 247,164 -48.8% The DNA of innovation (cont.) EBT / Profit before taxes Net income 83,238 58,997 140,347 104,583 -40.7% -43.6% 125,497 88,949 221,622 165,147 -43.4% -46.1% Solution-oriented idea generation A targeted idea generation process in which as many potential Equity capital 680,707 636,060 7.0% 1,012,211 948,493 6.7% solutions as possible are initially generated for a specific problem, often Equity capital ratio 64.9% 61.3% 64.9% 61.3% produces excellent value-oriented solutions. To increase the likelihood Total capital employed 1,048,334 1,038,000 1.0% 1,558,873 1,547,866 0.7% of sustainable market success, we have introduced a market/value- based innovation management system for the definition phase in new product development at the Flowtec Production Centre. Using a Investments 67,151 106,770 -37.1% 99,854 159,215 -37.3% defined procedure, we will utilise the experience of our employees Depreciation and amortisation 58,688 48,695 20.5% 88,484 76,894 15.1% and generate ideas from our clients in a systematic way. Cash flow 117,685 153,278 -23.2% 177,433 242,041 -26.7% Evaluation & selection of ideas Number of employees 8,419 8,434 -0.2% Evaluating the ideas in a quantified way according to economic and technical feasibility allows us to create an ideas portfolio. The ideas Net sales Employees of the Endress+Hauser Group Net sales by region portfolio categorises the ideas by the degree of innovation and clearly (EUR in millions) (in %) 9,000 shows the individual strengths of the ideas in terms of market 1,300 Europe and implementation. Efficient product development will be 1,200 1,211 59.3% 8,434 8,419 implemented using the tried and trusted development 1,113 1,096 8,000 1,100 Asia-Pacific 7,855 process model (standard 101). 21.3% 985 1,000 The problem with an innovative idea 900 885 America 14.8% 7,000 7,045 An innovative idea always includes something “new”, 6,719 800 which means that a new solution always means changing Africa/ what is already there. To anchor these changes in everyday 700 Middle East 4.6% 6,000 consciousness on a sustainable basis – personal patterns 600 2005 2006 2007 2008 2009 2005 2006 2007 2008 2009 of behaviour are often also affected – at Endress+Hauser we embody a culture of innovation: “We are creating a EBIT / Operating profit Net profit sustainable corporate culture, which comprehends (EUR in millions) Employees by regions (EUR in millions) the management of ideas as a collectively born 160 156,5 120 philosophy for everybody involved in the 146,4 106.1 104.6 Europe 75.2% process of creating value.” 140 100 Asia-Pacific 86.4 122,5 14.3% 120 80 And that also includes you, our customers – 101,9 69.8 America 8.8% hence our open invitation to you to continue 100 60 59.0 Africa/ challenging us with finding innovative solutions 83,9 Middle East 80 40 1.7% for your unique problems. 60 20 Based on article by Jürg Wyss, Production Centre for 40 0 Flow, published in Reflection magazine 2005 2006 2007 2008 2009 2005 2006 2007 2008 2009 A Nation united… the reason? Soccer! Written by Cezanne Gonsior Deliberating the tactical moves of the various teams. Hennie Pretorius and his son AB won ‘Best Dressed ’. ing game. slide. Enjoying the suspense of the open Staff kids enjoying the jumping castle All who attended showed a tremendous spirit by dressing for the The excitement started to build the moment we were awarded occasion. Everywhere you looked, there were a sea of yellow Bafana the 2010 FIFA World Cup™ in 2004. I remember how I was Bafana shirts and South African flags, both real and creatively painted on almost every face. bursting with pride when FIFA president Joseph S. Blatter opened the envelope and uttered the name ‘South Africa’. The kids enjoyed the day immensely, creating masterpieces out of Being far away from home in the Netherlands at that stage, this their Zakumi colouring-in challenge, bouncing around on the jumping made me proud to be a South African. I knew that we would do castle, and putting the many soccer balls to good use in a few nail biting it with our own unique African style. matches of our own. However, it all started more than 80 years ago when the World Cup As the jets flew over Soccer City in Soweto our colleagues and their was launched on 28 May 1928. The first country to host it a year later families who shared this momentous day with us looked on in pure in 1930 was Uruguay where only 13 teams were invited to be part amazement at the African flair evident on the big screen. What stood Staff and customers enjoy the vibe at Soccer City. of the competition. The four teams from Europe arrived on the same out the most to me during the opening ceremony was the patchwork of boat in Montevideo. Uruguay was triumphant and walked away with continents. Our country that is so rich in culture was being showcased the coveted World Cup after beating archrivals Argentina 4 – 2 in the to the world in a way that no other nation will ever achieve. final. A lot has changed in the competition since then, but the fans’ passion and the players’ determination to be the ultimate champions As ‘Nkosi Sikelel’ iAfrika’ sounded out over the stadium, our nation have grown stronger over the decades. stood as one behind Bafana Bafana. Even though we drew with Mexico our boys played their hearts out and as a nation that type of passion is Back home, we have all become zealous supporters of Bafana Bafana by all that we can ask for. wearing our yellow supporter jerseys every Friday for the last 5 months. Vuvuzelas were trumpeting after the match as staff showed off their Some of us have even become fanatical about football, counting the musical abilities in holding a tune. The kids surprised us all by holding days to the start of the 2010 event. Our Endress+Hauser conference their own against the adults and probably did a better job of it too! Some centre was transformed into a stadium, strewn with the flags from tried to attempt the Diski dance but after many spastic movements we all of the 32 countries that played in this year’s World Cup. In true unanimously agreed that it required a lot of skill… and some rhythm. South African style, braaivleis, biltong, dry wors and vuvuzelas were Once everyone stopped giggling we decided to go back to dancing and everywhere to be seen, heard and enjoyed. singing to ‘Waka Waka’! It was a festive ending to this historic day and What an atmosphere… one that will be remembered by all for a long time to come. Experience creates knowledge… and accuracy Written by Bennie Swanepoel, Product Manager: Pressure Endress+Hauser continuously embraces the opportunity for staff Flow measurement according to the differential pressure to improve and update their skills set and knowledge. Differential principle pressure (dp) training from an international specialist, André-Pierre de Craan, was on offer this time round. Country-wide training Did you know… was embarked on from 23 to 31 August to ensure he shared his A wide range of primary elements is used in liquid, gas and steam experience from the past 22 years with all. André-Pierre forms flow measurement of up to 420bar (5 800psi) and 1 000°C part of the highly experienced dp-flow team from our Pressure (1 830°F). A wealth of experience contained in numerous standards Production Centre in Maulburg, Germany. makes this type of measurement well accepted and widespread all over the world. At the start of the training, it became clear that dp-flow was an unfamiliar subject to many. As the training progressed, orifice One of the main areas of application is still measurement in hot water plates and pitot tubes began to remove their masks. Many of the and cooling cycles as well as steam and condensate in secondary participants were amazed by how much value differential pressure circuits at very high temperatures. Pitot tubes offer an alternative to can add when used in its designed capacity. Furthermore the training orifice plates wherever keeping pressure losses low is demanded or emphasised that dp-flow is more than just a transmitter. in large pipelines with diameters of up to several meters. Differential pressure measuring systems permit the exchange of transmitters at any time without interrupting the process. Deltatop – flexibility at its best The Deltatop product family made by Endress+Hauser features proven and tested technologies offering users the following advantages: • Standards applicable (since 1929), long-standing measurement tradition and a high degree of acceptance. • Universally applicable in liquids, gases and steam. • For extreme process conditions of up to 420bar (6 300psi) and up to 1 000°C (1 830°F). • Robust primary elements, purely mechanical – no moving parts. André-Pierre de Craan explaining • Large range of pipe sizes (DN10 – 2 000); pitot tubes up to a dp-flow to Natlee Chetty. André-Pierre de Craan shares his knowledge. diameter of 12 meters. 3• Report Back Our first Student Open Day Evan’s sets an inspiring precedent Energy Update Once again, it is time for an update on energy Written by Etienne Abrahams, Service Adviser: Cailbration in South Africa with Endress+Hauser, so here it is… On 9 June 2010, Endress+Hauser hosted the Tshwane South Further Education & Training College’s (TSC) first ever Student Open Day – a first for Endress+Hauser South Africa too. Ten Electrical Engineering students were From the country’s point of view, the first Eskom tariff the lucky ones to be part of this bit of history. The aim of the event was to give the students a feel for the working increase has been implemented. Have you felt it? environment and what they can expect from their future professional endeavours. I certainly have at home, with my bill rising around 21%. Fortunately some local councils have absorbed some of the increase for domestic consumers so that the full 24.8% impact was not felt by these users. But what of the impact on the industrial arena? This has not carried through to the market as yet, therefore the impact is still to be determined. COSATU has not yet acted on their threat of industrial action against the increase, and this can only be seen as a positive for the economy as a whole. We have survived the World Cup and most of winter without any load shedding, but bear in mind that the Eskom summer maintenance programme starts soon, and again the grid will be at some risk. Energy efficiency remains the best way to address the energy crisis in the short term. From an Endress+Hauser perspective, we have a lot of activities in the offing: • MIEO* seminars: The seminar schedule for the remainder of the year can be viewed on the SAEE website by using the following link: http://www.saee.org. za/Downloads/MIEOSeminars.pdf. These highly informative and educational seminars around the “how to” of energy savings are endorsed by Eskom DSM, and I urge all to attend these if you have energy savings requirements. Endress+Hauser is one of the presenters at the seminars. * Mining & Industrial Energy Efficiency Optimisation – a chapter of the SAEE. Jan Swart demonstrates his analytical products to the students. Charlton Johannes explains the inner workings of workshop repairs. • Annual SAEE* Convention: Hosted at Emperor’s Palace on 10 - 11 November, it is considered the benchmark of energy efficiency conventions at present. Once again, Endress+Hauser will exhibit and present at this gathering. Just follow the The students were officially welcomed by Managing Director, Next in turn was Charlton Johannes, who at the time had just link to see the details of the convention, and attend if at all possible: http:// Rob MacKenzie. In his welcome he stated the importance of been appointed as Workshop Repairs Technician in Sandton. www.saee.org.za/convention_10.aspx. Endress+Hauser’s training programme which started a number Prior to his appointment he was a trainee at our Cape Town * Southern African Association for Energy Efficiency of years ago. It is this very programme that has opened many Office. He explained the importance of believing in oneself career doors for staff currently employed by this world leader and earning the trust of your superiors. He dazzled the I recently attended the Endress+Hauser Global Energy Network meeting at our in process instrumentation. Every year Endress+Hauser students as he shared the valuable lessons he had learnt on Solutions Support Centre in Germany – the key messages can be summarised as selects students from various training institutions to complete his journey as a trainee. follows: their practical training at our offices in Sandton, Cape Town, • Globally, from a measurement point of view, most countries are in a similar Durban and Port Elizabeth respectively. Career paths were the next topic on the agenda. Fiona Seleke position in that they have to save energy, but their processes are not fully (Project Proposal Engineer) and Mapula Lekota (Internal Sales) developed to realise the savings. The TSC students were then enriched with knowledge by all described their diverse career paths. They both came through • It is globally acknowledged that measurement is the first and most critical the Product Managers, who generously shared their know- the trainee programme and work in the Sales department. element in energy management to make any savings initiatives sustainable. how and experience. They covered the various products Words of encouragement were given to the students by both Without accurate data you cannot manage or control such initiatives. and measuring principles in Level, Flow, Temperature and Fiona and Mapula. Later, Fiona described her experience with • Endress+Hauser South Africa is well positioned when compared to the rest of Registration, Pressure and Analytics. Lita Mpahlwa, Product the students: “It was wonderful to see students with a hunger the group to handle energy-efficiency matters, and is recognised as being a key Manager for Level, is one of the protégés of Endress+Hauser’s for success. It felt good to have had the opportunity to impart point of information for the group. training programme. He came through the ranks and was some of my knowledge and to encourage them to reach for • Our global network is growing and we have a large base of intellectual capital recently rewarded for his hard work and determination by the stars.” to draw from internationally when it comes to energy-efficiency strategies. We being promoted to his current position. He was the first do not have to re-invent the wheel, but have proven solutions both globally and trainee to complete his practical training at Endress+Hauser The successful day was concluded with the Human Resources locally to work from in 2004. department explaining to the students what companies look for when selecting trainees. HR Director, Siphindile Should you need any information or assistance with energy efficiency in your Just before lunch, the students were taken by Syd Thoresson, Madonsela, highlighted the do’s and don’ts that students processes, please do not hesitate to contact me. Projects Manager, for a tour through the Projects department should look out for. where they were introduced to the different steps a project Evan Dent, Business Development Management consists of. After lunch, the Service department got their turn Endress+Hauser foresees hosting similar events in the near firstname.lastname@example.org to entertain the students. Etienne Abrahams gave an overview future, confirming our commitment to producing capable and of the department’s services and procedures. This included successful engineers. the types of services, what it entails and some photos of the actual service being performed on site. He also included a short motivation for why the students would want to join Endress+Hauser, using his own adventures at Endress+Hauser as an example. Etienne’s career started in 2005 when he also joined Endress+Hauser in Cape Town as a trainee student. He then went through the Sales and IT departments to his current position in the Service department. Here he performs the role as Service Adviser for Calibration. Etienne explains: “Seeing the students reminded me of my progress thus far. We are always prompted with the question, ‘where do you see yourself in 5 years’ time?’. Well, 5 years ago I was just another inquisitive student not knowing what Students listen intently to trainee Dorah Monkwe. lies ahead. All you wanted back then was a house and a car. Gladly these goals grow bigger and better as you progress in life.” After a short tour through the Service department, the trainees took to the stage. These presentations grabbed the full attention of the students as this was the next phase in their academic careers. Dorah Monkwe was the first to elaborate on her experiences. She was recently appointed as Trainee Technician. Dorah emphasised the importance of hard work and the rewards one reaps from it. She is a perfect example of the latter. In 2008 she won the award for Top Student in Instrumentation and the Endress+Hauser Trophy for Process Automation accompanied with a cheque for R10 000. She inspires her fellow trainees on a daily basis to perform at their Trevor Fletcher highlights temperature to the students. Presenters and students at the Open Day. peak. 4• Endress+Hauser staff supports Wellness Day with vigour Written by Malebo Mokone and Siphindile Madonsela The first Endress+Hauser Employee Health & Wellness Day was held on 9 July 2010 at our Sandton offices. The motivation for having such an event was to encourage and empower staff to take control of their health and well-being. Vitality testing… Various studies have shown that healthy employees reduce absenteeism and improve productivity. The benefits for employees, on the other hand, are reduced levels of stress, increased well-being, and improved self-image and higher self-esteem. A few weeks before the actual event took place employees received email teasers on healthy choices and healthy living, informing them of Samela Antrichi and Gle the benefits of eating certain foods and how to manage stress in the nn Smith relaxing wh a manicure. ile having workplace. awareness etc. The Destressing Zone was the main attraction of the day – both male and female employees enjoyed relaxing head and neck massages, pedicures and manicures. Participants were treated to a delicious healthy lunch supplied by Kauai. Enjoying This went down extremely well with all the participants. The highlight the sun a nd a healt of the event was the Diski dance aerobics class that was conducted hy lunch. by Virgin Active. Everyone’s participation in this energetic dance was wonderful, even our MD Rob MacKenzie took part and had a great time! At the end of the day we had a lucky draw prize giving session for employees who visited all or most of the stands. Most prizes were sponsored by the services providers and included the following: e aerobics. • Pick n Pay Healthy Foods voucher, the Diski danc Staff enjoying • Puma gym bag, • a pair of Polaroid sun shades, • 2 Ster Kinekor movie tickets, • a nail kit, and • a make-up kit Because we wanted to have a fresh approach to health and wellness, we had to ensure that the event was not only informative but fun as well. We The two main prizes, Sportsman Warehouse gift vouchers valued at invited a wide spectrum of health service providers to exhibit, consult R500, were sponsored by Endress+Hauser. and give talks on their fields of speciality, namely: Discovery, Virgin Life Care (fitness and biokinetic assessments), Weigh Less, a Dietician, Virgin We received positive feedback from the service providers who were Active, the Cancer Association, the TB Association, an Optometrist, and impressed with the level of participation and enthusiasm from staff. The masseurs who gave head, neck, feet and hand massages. feeling was mutual as employees expressed their satisfaction with the health care service providers we had invited and the information they All screening tests were done by qualified healthcare professionals and received. rg in included glucose, blood pressure and cholesterol tests. The biokineticist’s planning his Vi assessment included a fitness assessment, the measuring of waist This event will help us towards achieving our goal of promoting health Rob MacKenzie ions . and wellness issues amongst our employees. We have already succeeded Active gym sess circumference, and fat and body mass indexing. Employees learned more about healthy lifestyle choices such as being physically active, in revitalising and energising our staff, leaving them more aware of their managing stress, healthy eating, substance abuse, cancer awareness, TB health and well-being needs. Think Value. Think Beyond. Special offer now on – ask your local Sales Engineer! Make signal loss a thing of the past with Micropilot M FMR244 low-cost radar 5• Product News First Coriolis flowmeter with true d Level 2-wire technology (4–20 mA) an Process monitoring requirements ing Flow Frans van den Berg: Product Manager - Flow (email@example.com) are becoming more and more complex and the need for maximum product quality In flow measurement applications, a compromise is no longer required when using a combination of the advantages is continually increasing. Endress+Hauser have of the Coriolis measuring principle and 2-wire technologies. As a true 2-wire instrument, Promass E TB2 can be harmonised our meters for flow and level, so that you integrated into existing plant systems seamlessly and without extra effort. can concentrate fully on your processes. The new generation devices are based on a common technology concept. Previously, Coriolis mass flowmeters were available exclusively with 4-wire technology, using separate supply and signal wire. Endress+Hauser innovatively applied the Coriolis measuring principle to 2-wire using state-of-the-art This saves precious time and money, and ensures maximum low-power electronic components i.e. consistently in the range from 4 to 20 mA. A few years ago, this would have process safety through been inconceivable. • clear, intuitive operation; • a modular device concept for spare parts and components; The advantages connected with this technology cannot be underestimated: • standardised device and process diagnostics; • reduced costs for installation and wiring; and • HistoROM – automatic data backup for the fast exchange of electronics without recalibration; and fy • the seamless integration into existing systems. • the consistent implementation of industry Tried-and-tested Coriolis sensor technology standards for increased operational safety. i As a tried-and-tested multivariable sensor of the Proline flowmeter family, Promass E simultaneously measures the mass flow, fluid density and temperature. As a result, pl customers can monitor and control their processes even more accurately. Promass E can be supplied with the line sizes DN 8 to 50. In addition to liquids such as acids, alkalis, and solvents, it also measures all gases flawlessly. The application Sim range extends to a nominal pressure of PN 100 and a process temperature of 140°C. Customer-oriented operating concept Another outstanding feature of the Promass E TB2 is its innovative, user-specific and task-orientated operating concept. Operator, maintenance and expert menus can be called up immediately at the touch of a button. Guided parameterisation (aka “make-it-run” wizards) guides the user whilst configuring the flowmeter, and ‘tool tips’ provide additional parameter information. In the event of an error, remedial information is immediately displayed. Endres 15 years of Safe and secure data backup 1 million Promass E TB2 provides data management, data backup and configuration data transfer to other measuring points via the local display. In case of servicing, the automatic data backup via HistoROM enables the swift exchange of measuring electronics and automatic reconfiguration without the need for a new calibration. The Se EngyCal® – transparent consumption capa Th ach recording for liquids and steam th measur Trevor Fletcher: Product Manager - Temperature, System Components and Registration (firstname.lastname@example.org) offer Saving costs – increasing efficiency field (also on custody transfer devices). A cost-intensive use of The Level Saving costs is a goal for almost all of our customers. Some paired sensors is therefore no longer necessary. applications. companies achieve this by making the necessary investments. temperature conditions, co Future-oriented companies invest in cost savings. A quick The EngyCal® RS33 was developed for saturated and FMP5x series guaran payback by reduced operating costs, the efficient use of superheated steam applications. It calculates the enthalpy, energy carriers and increased competitiveness, follows energy (the thermal flow) as well as the density and the mass A new modern product design, combin the investment in energy measurement. In South Africa flow based on the flow value as well as temperature and/ operation of the instrument. The inn especially the benefits in reducing costs through greater or pressure. All calculations are carried out according level instrumentation. The use of Mul energy efficiency are more pertinent than anywhere in the to the EN 1434 and IAPWS-IF 97 standard friendly menu guide, an unique data m world with the current conditions in the power generation (International Association for The Properties of area. Water and Steam). Heat meters and temperature sensors can be optionally ordered with custody A ready, application-orientated pr Liquids and steam transfer approval. As an additional option the Advanced diagnosis to reduce m The BTU (British Thermal Units) meter EngyCal® RH33 integrated DP-flow compensation makes the of the features th and the steam meter EngyCal® RS33 make a transparent highest precision possible in applications with consumption recording of the energy intensive processing difference pressure flowmeters. steps as well as the heating and cooling invoicing possible. The computers can be applied in the support processes Open and web-based information & integration of all industries (e.g. heating and cooling production, into systems steam production, heating, cooling and steam distribution If devices are connected using Ethernet, customers can systems), in district heating networks as well as in building read out measurement data, calculated values and device technology. data (such as serial number, TAG) at any time using the integrated web server. Additional software for the supervision The EngyCal® RH33 was developed especially for applications of online data is therefore not necessary. EngyCal® can also with liquids, such as water, water glycol mixtures or thermal be optionally ordered with interfaces for Modbus RTU & TCP oils. EngyCal® RH33 calculates the enthalpy (hot & cold), or M-bus in order to ensure easy system integration. the energy (thermal flow), the density and the mass flow very exactly based on the measured flow value and the In brief, the EngyCal® products offer temperature difference measured. a relatively low-cost, simple stand- alone application on steam and Calibrated and electronically paired temperature sensors liquid heating and cooling ensure the high-accuracy temperature difference applications to address cost measurement (primarily important in cooling applications) savings in energy with a and make an exchange of individual sensors possible in the fast turnaround time. 6• The new M-Platform pressure range from Endress+Hauser Bennie Swanepoel: Product Manager - Pressure (email@example.com) The recently launched M-Platform range of pressure devices uses advanced technology of the proven S-Segment sensors. This combination of proven-in-use technology with a standardised transmitter will ensure long-term plant asset management optimisation. The Cerabar M and Deltabar M are industry-familiar names used for process pressure, differential pressure, level and flow measurement in gases, steams or liquids in all areas of process engineering and process instrumentation. The new compact M-Platform pressure transmitters consist of: • Process (absolute/gauge) pressure – Cerabar M, PMP/PMC 51/55 • Differential pressure – Deltabar M, PMD55 • Hydrostatic pressure – Deltapilot M, FMB 50 The M-Platform pressure transmitter offers the ideal solution for all your measuring tasks in various installations. This platform with its modular design offers you a comprehensive transmitter programme to acquire process pressures, differential pressures and hydrostatic levels. Deltabar M and Cerabar M use modern, intelligent pressure instruments with specifically adapted measuring cells at your disposal. These instruments are of a modular design despite their compact size. They can thus be adapted to changing process conditions in a flexible manner. Furthermore, the Cerabar M and Deltabar M have interchangeable electronic inserts. Levelflex – the next The interchangeability or ‘plug-and-play’ electronic insert ensures the sensor data is communicated automatically level instrumentation between the sensor module and electronic insert when exchanged. Thus no re-programming is required which is comparable with the S-Class pressure platform. Safe, precise, efficient Lita Mpahlwa: Product Manager - Level (firstname.lastname@example.org) Keeping stock of spare parts is reduced when using the M-Platform pressure transmitters, thus saving ss+Hauser, the world market leader in level field instrumentation, has more than money. Also, these instruments provide the highest f experience with radar-based time of flight measuring principles. The more than safety standards and accuracy as well as extensive n installed measuring points attest to the in-depth know-how of our research and diagnostic functionality to monitor measurements, application engineers. measuring point installations and processes. e new Levelflex FMP55 Multiparameter is the first instrument in the world with ensorFusion. SensorFusion combines the guided wave radar technology with the acitance measurement principle to measure interface with the highest reliability. he term ‘sensor fusion’ is used when the combination of two different principles hieves significantly superior results than each of the principles individually – and More than just a sampler hat’s exactly what we offer our customers with the Levelflex FMP55 for interface 2 in 1 – the Liquistation CSF48 and Liquiport 2010 CPS44 rement. Innovative approaches to interface measurement based on SensorFusion rs precise and the most reliable field instrumentation solutions achieved thus far. are automatic samplers and measuring stations in one Jan Swart: Product Manager - Liquid Analytics (email@example.com) lflex family comprises eight products that can be used in either basic or complex . The high-performance Levelflex devices can be used in high-pressure and high- The new generation of stationary automatic samplers, Liquistation CSF48 and the portable Liquiport omplex interface measurement or applications in gases and steams. The Levelflex 2010 CSP44, will revolutionise the world of sampling. They not only fulfil all the international standards ntees the safe and efficient control of the level and inventory in your application. and laws, they also offer a unique level of flexibility for water-related applications. Furthermore, they are based on the new Liquiline-Memosens platform and can therefore be used as complete measuring ned with a selection of housing materials, allows convenient commissioning and stations. ner values and features of the product lines have established new benchmarks for lti-Echo Tracking guarantees precise measurement results. An intuitive and user- Focus on flexibility management system via the integrated HistroROM and a comprehensive process The core principle of our new analysis platform is ensuring that identical tasks are always carried out in diagnosis complete the profile. an identical manner – to provide the customer with a high level of flexibility and simplicity. This platform concept also makes it possible to easily extend the sampler into a measuring station without needing to roduct portfolio allows the correct selection of level equipment based on best fit. connect additional transmitters. Thanks to the flexible electronics and expansion slots, inputs for digital maintenance costs and to minimise the risk of unplanned shutdowns are only one sensors with Memosens protocol can be added via plug-and-play connections. The sensors are automatically hat offer a new level of value propositions for the entire life-cycle of the product. detected by the software and can therefore be put into operation easily. For the first time, one device can perform both tasks i.e. taking samples and simultaneously measuring various parameters such as pH, turbidity, conductivity or nitrate content. The measurement is done in external sensor holders. User-friendly, simple operation The new sampler features the same clearly arranged operation concept as the rest of the Liquiline platform. The menu depth has been kept to a minimum to allow fast navigation, and the large graphical display guides the user through the software with its 9 lines, each 45 characters long. The sampling programmes provide maximum flexibility and cater to all requirements. Modular housing with extra security The modular housing consists of two parts with separately lockable doors to ensure that samples are always stored securely. Great emphasis was also placed on the stability of the housing materials. In addition to the familiar V2A and V4A stainless steel models, 2 plastic versions have been developed – polystyrene for use in all standard applications at wastewater treatment plants and ASA- PC (Luran®) for external use. ASA-PC is the plastic with the best characteristics for UV-resistance, thermal stress, mechanical stress, insulation and chemical resistance. Perfect sample preparation for laboratory analysis The innovative power supply and cooling system ensure that the samples are not exposed to any fluctuations in temperature and therefore cannot undergo change. The power supply has primarily been designed for 24 VDC. No overly heavy bottles, no back problems – the unique, dual bottle trays make it easier to transport samples to the laboratory. They meet all of the guidelines of the occupational accident prevention and insurance association. 7• wazzup in Africa WNIP hosts first Control FILDA exhibition sees Endress+Hauser Roadshow in Namibia heading off to Angola Written by Jacques Fouché, Area Sales Manager: Africa With a little help from Endress+Hauser firstname.lastname@example.org Written by Jacques Fouché, Area Sales Manager: Africa, email@example.com During May 2010, What’s New in Processing (WNIP) held their first Control Roadshow outside of South Africa. They chose Namibia and Endress+Hauser was there to support them. Hennie Blignaut, Ingrid Nicolaus, Hennie Pretorius and Jacques Fouché happily boarded a plane to South Africa’s desert neighbour. (If you look closely at the pictures, you will see Jabulani and Zakumi made the trip too!) The Roadshow was held at two locations due to the distribution of At each show location, we held lucky draw competitions where customers in the country. The first was held in Windhoek and the customers could win an Endress+Hauser hamper filled with give- second in Walvis Bay. Endress+Hauser supported both locations with aways and some snacks. The winners were: Volker Seiler of the City quality support from our representative, EcoGroup. of Windhoek, James Houghton of Namibia Breweries and Gino Rossi of Areva. Gino was on hand to collect his hamper. Helder Pires, Jacques Fouché, Mrs Marquardt, German Ambassador Both locations afforded us the opportunity to get close with the Mr Marquardt and Peter Portmann at the Endress+Hauser stand. customers through the highly informative training sessions we are Towards the end of July, our continued efforts to reach our customers known for. In order to cover the most relevant topics, Jacques Fouché in Africa led us to the FILDA 2010 exhibition in Luanda, Angola, presented ‘Products’ as a basic introduction, while Hennie Pretorius organised by Feira Internacional de Luanda. This multi-sector presented ‘Automation’ with a focus on water treatment plants. industrial show covered an exhibition space of more than 15 000m2 Hennie Blignaut followed with ‘Life Cycle Management’ for total and is the largest of its kind in Africa. cost of ownership and then the two Hennies joined forces to present ‘Product Selection’ with Applicator as a focus on tooling. Endress+Hauser was represented by three sales centres: Peter Portmann from Instruments International in Switzerland, Helder Pires from Sales Centre Portugal and Jacques Fouché from Sales Centre South Africa. Each Endress+Hauser representative brought their unique expertise to the booth, ranging from language capabilities (Helder), regional knowledge (Jacques) and global locations (Peter). Walvis Bay lucky draw winner Gino Rossi (2nd from left), from In fact, Helder was the busiest by far since Portuguese is Angola’s Areva, with (from left) Ingrid Nicolaus, Alfred Meyer (EcoGroup) official language with English not well established. and Jacques Fouché. The Endress+Hauser booth was part of the German Pavilion, hosted We also took the opportunity to visit the Dr Georg Endress Training by the German-Angolan Chamber of Commerce. In the international facility at the Namibian Institute of Mining and Technology. It was a hall, Germany, Spain and Brazil shared an exhibition hall. Portugal, real pleasure to witness the students actively using the instruments with its strong business and cultural ties to Angola, had an entire and configurations in their study plan. Also, the commitment by the hall to itself, exhibiting everything from water treatment companies students and the discipline instilled by the facility was a commendation to coffee exporters. for both Institute and students. It is a privilege for Endress+Hauser to Hennie Pretorius conducting training in Windhoek. be associated with this Institute. The exhibition attracted high-level delegations with the Angolan president, Mr José Eduardo dos Santos, and Portuguese president, Although each session was attended by certain customers who Mr Aníbal Cavaco Silva, visiting the exhibition. The Finance Minister had specific interests, most customers attended all the sessions. In of Angola, José Pedro de Morais, visited the German Pavilion and conjunction with Training, we also set up a small exhibition stand paused briefly at our booth. Our most distinguished visitors included to assist customers with more specific enquiries. These were well the German Ambassador and his wife, Mr and Mrs Marquardt, handled by Alfred Meyer and Günther Hülsmann of EcoTech and and Mr Sisa Ncwana, Political Counsellor from the South African EcoProjects respectively, supported by Endress+Hauser. Embassy in Luanda. Miss Angola, Ms Jurema Ferraz, also visited our booth as part of the cultural promotion of Angola. Key customers who visited the booth included Ms Ana Joaquina Van-Dúnem da Costa, Executive Board President of Sonangol, who attended the exhibition with her family. Also from Sonangol was Development Director, Pedro Vilar. We also had the opportunity to meet Domingo Velho from the Coca-Cola bottling facility just Lecturers stand ready to assist students with all their outside Luanda. The national radio station of Angola, Radio Naçional instrumentation questions at NIMT. de Angola, conducted an interview with Jacques, with Helder acting as translator, about the difficulties of doing business in Angola due to… the language barrier! Lastly, with the abundant natural beauty offered by Namibia, the amateur photographers in the team had a field day with photo There was also an opportunity for some fun when the local mascot of opportunities. The dawn patrols into the desert – waiting for sunrise a pesticide company visited our booth (see photo below)… – were memorable events. Ingrid was the only one of the team who Endress+Hauser and EcoGroup on-hand to assist customers. reached the summit of Dune 7, one of the world’s highest sand dunes. The team snapped various Welwitschia Mirabilis plants, as well as the stone cross planted at Cape Cross by the Portuguese in the 16th century. Clearly, it turned out to be a memorable mission to a truly beautiful country. Hennie Blignaut assisting customers. Lastly, a special word of thanks to Peter Portmann and Simon Egloff from Instruments International for arranging the exhibition. An extra word of thanks to Helder Pires of SC Portugal. Without his native A branch of the SAIMC was also founded in Namibia and Bernd language capabilities, we would not have been as successful! And as Izko, managing director of EcoGroup, was elected as founding branch the cherry on top, we were informed that the German Pavilion has chairman. We wish Bernd all the best in this task and look forward to Jacques Fouché, Ingrid Nicolaus, Zakumi, Hennie Pretorius been awarded the “Leão de Ouro” or “Golden Lion” for the best render the support to the SAIMC there as we do in South Africa. and Hennie Blignaut at Cape Cross. international exhibitor! Well done to a great team. 8• Added Value Services Competence in Temperature Day One piece E+H = ˚C of advice Written by Trevor Fletcher, Product Manager: Temperature and Rudy Rudolph, Managing Director: Endress+Hauser Pyrotemp Endress+Hauser held a Competence in Temperature Day • the preparation of the hot- and cold junctions in the at our local Production Centre for Temperature situated purpose-built sand blasting cubicle; in Apex, Benoni. The aim of the day was to give existing clients insight into the new production facility’s capabilities, • the junction forming done under an inert gas blanket; • the drying ovens; and Stock Keeping as well as training on the various temperature portfolios. • the state-of-the-art powder filling machine. Why do we keep stock, in other words, why do we keep a The day kicked off with an introduction into the Rudy then showed the customers the test and calibration readily available amount of spare parts at our premises? Endress+Hauser group of companies. Mr. Wilfried laboratory; it is here that a probe can be tested under Meissner, MD of Endress+Hauser Wetzer, elaborated on known temperature conditions. From the laboratory the The purpose of stock keeping is to ensure that we can help the history and achievement of Wetzer, a company which visitors were shown the clean room where the noble metal our customers in the shortest possible time when they send was established in 1872. The company is proud to have junction and cleaning for use in oxygen is done. equipment to us for repairs or when we do on-site repairs. achieved ISO 9001 accreditation in 1990. In addition, To achieve this goal we need to keep track with new they have won an impressive list of awards, including From the main factory we then went through to the developments and new product launches into the market the Bavarian Quality Award, being a finalist and twice demonstration room. Here Trevor Fletcher, Product Manager from our Product Centres. winning the prestigious Ludwig Erhard prize, and receiving for Temperature, Registration and System Components, Germany’s Best Employer Award in 2005. They were also showed the customers the working instrumentation To control stock movement and to reorder when stock ranked amongst the Top 500 in Europe’s Entrepreneurs for produced by Production Centre Wetzer in Germany. This levels reach their minimum levels, we at Endress+Hauser, Growth in 2006 and listed as a Great Place to Work in included the full range of instruments from the transmitters like many of our customers, use SAP. With the information 2008. to the recorders and data loggers. we obtain from SAP we can then determine which of the It was then off to the factory where Mr. Rudy Rudolph, MD It was then back to the lecture room where Rudy gave items are slow moving stock and which are the more of Endress+Hauser Pyrotemp, gave the visitors a detailed a presentation on temperature competence offered by frequently used spares. tour of the facility. The customers were shown the various Endress+Hauser Pyrotemp. This, amongst other things, stages of production from the inspection of incoming comprised of a demonstration of the Temperature It is important for us to materials, storage in Kanban on the shop floor, to the final Configurator Tool and Online Shop buying capability – both keep the right stock so that inspection and calibration of the end-product. of great interest to the delegates. we can provide a beneficial and sufficient service to our Work stations of special interest to the customers included We concluded a productive day in the thatched lapa where customers. Francois Conradie: • the mineral-insulated cable stripping machine; a delicious braai and refreshments were enjoyed by all. Workshop Repair Manager Endress+Hauser’s E-direct Products = High Quality @ Low Prices Endress+Hauser’s exclusive E-direct product range positions itself as a cost-effective solution to the process environment, The E-direct range comprises: complementing the traditional range of products from • Level measurement Endress+Hauser. In addition, E-direct products are of a high • Universal limit switches for liquids and solids quality and user-friendly. Stockable products are shipped within • Level limit switches for solids • Vibration limit switches for liquids 24 hours from Johannesburg and non-stockable products • Level limit switches for multiple point detection in within 48 hours from the relevant production centre. conductive liquids The E-direct product range consists of • Pressure measurement products that are used every • Pressure transducer day and that require minimal • Pressure transmitters application assistance to select, thus allowing for a straightforward • Temperature measurement ordering process. Consultation • Temperature transmitters from manufacturers or engineering • Temperature sensors support is rarely required for these ‘standard’ products. The products are • Recorders competitively priced and discounts are • Paperless recorders available in relation to the quantity of units purchased. • Components • Digital loop powered displays • Process transmitters • Contractors • Power suppliers E-direct offers the following benefits: • high quality instrumentation; • competitive prices; • transparency via the price/quantity discount shown; and • stockable products are despatched within 24 hours from Johannesburg. Queries To order a catalogue, or should you have any enquiries, please direct them to Deshini Govender, E-Business Driver at firstname.lastname@example.org or on 011 262 8021. 9• Added Value Services Endress+Hauser significantly Certified PROFIBUS engineers 1. Leon Aboud Field Service Technician grows list of certified 2. Rodney Englund 3. Marc Piscaer 4. Kennett Lubbe Fieldbus Specialist Product Specialist, Training Field Service Technician - Cpt PROFIBUS specialists Written by Rodney Englund, Fieldbus Specialist 5. Glenn Smith 6. Trevor Wright Service Adv. Liquid Analysis & Asset Life Cycle Management Field Service Technician - P.E. PROFIBUS has the highest installed base and it continues Certified PROFIBUS installers to grow when compared to other Fieldbus technologies. However, to ensure the optimum performance of a PROFIBUS 1. Leon Aboud Field Service Technician - Jhb installation, it is of the utmost importance to follow the correct 2. Jason Holliday Field Service Technician - Jhb engineering protocols. In fact, experience shows that about 3. Rodney Englund Fieldbus Specialist 95% of failures of a PROFIBUS network are due to poor or 4. Fanie Ferreira Business Driver - EPC’s incorrect engineering practices. 5. Valdon Svfers Field Service Technician - Cpt Converting existing networks to PROFIBUS can be a daunting task for 6. Dirk Steyn Junior Internal Sales - Cpt maintenance staff using the traditional 4 - 20mA principles. Installing 7. Etienne Abrahams Service Adviser: Calibration - Jhb and maintaining PROFIBUS technologies require a different skills set. With this in mind, Endress+Hauser South Africa embarked on 8. Gerrit Dayman Field Service Technician - Jhb Edward Kluttz assists an intensive certified PROFIBUS training programme during July this a practical session. Glenn Smith during 9. Alwin Lutchman Field Service Technician - Dbn year. 10.Charlton Johannes Workshop Repair Technician Endress+Hauser service technicians and external sales engineers were 11.Mayson Reddy Field Service Technician - Jhb identified to attend either the PROFIBUS Engineer or PROFIBUS installations. Various analytical tools used to debug PROFIBUS 12.Kennett Lubbe Field Service Technician - Cpt Installers course, or both. Endress+Hauser Process Solutions, an networks were discussed as engineering and installation processes 13.Nicodimus Mpye Field Service Technician - Jhb internationally accredited PROFIBUS training provider, was appointed are often performed by different people. to conduct the training. The objectives of the courses were to provide 14.Raegan Ramsunder Field Service Technician - Jhb both hands-on and theoretical training on PROFIBUS-DP and PA, Endress+Hauser is proud to announce that we can now add another 15.Trevor Wright Field Service Technician - PE thus ensuring that our staff and external associates are proficient in six certified PROFIBUS engineers and 18 certified PROFIBUS 16.Lloyd Hlalele Product Specialist: Commissioning using PROFIBUS technologies. More importantly, they now have the installers to the existing list of qualified personnel – congratulations! necessary skills to assist customers utilising PROFIBUS in their plants. 17.Lambert Myburgh External Sales Engineer - Dbn Our newly certified PROFIBUS engineers now have the expertise 18.Jan Gerritsen External Sales Engineer - Pta Both the training and examinations were divided into theoretical and to assess PROFIBUS addresses such as reserved addresses, configure practical components. Participants had to achieve a minimum of 70% and verify device addresses and understand the effect of duplicate for each component to be certified as competent. Participants were device addresses. They are also able to describe the implications of instructed on the correct planning and commissioning of PROFIBUS using various network bit rates and understand the effects this has on network layout, performance and robustness. “The major benefit for our customers using PROFIBUS is that we have certified staff who understand how repeaters, fibre-optic links and couplers can be used to segment a network, and can now detect problems earlier, often before they occur. This enables our customers to prevent expensive unplanned downtime,” explains Rodney Englund, Fieldbus Specialist. In addition, open systems present a new challenge for system builders. A certified PROFIBUS engineer/installer is needed to commission a PROFIBUS network without problems. The easily accessible diagnostic data allows predictive maintenance through plant asset management tools such as FieldCare. Using Endress+Hauser’s Putting theory into pra ctice. Listening intently so they can apply their intelligent devices can assist with predictive maintenance thus knowledge later during the practical session. increasing the life cycle and reducing the cost of ownership of the plant. How to troubleshoot a PROFIBUS network wazzup@solutions Although PROFIBUS DP and PROFIBUS PA them later. A systematic approach should be adopted when fault-finding a PROFIBUS network. The three most common faults in PROFIBUS networks are… wiring, wiring, wiring! Generally, most network share a common protocol, their physical layers problems pertain to the incorrect installation of physical layers or devices. Physical layer problems differ. include poor connections, grounding and terminations, too many terminations, insufficient power, or incorrect cable length. Device problems include incorrect configuration, malfunctioning devices, or poor A PROFIBUS DP network is primarily installed in factory automation. implementation. A typical network consists of a PROFIBUS DP master (PLC, Master Class 1), an engineering station with operating programmes (Master PROFIBUS devices not only have diagnostics to tell us about communication faults, but many devices Class 2) and PROFIBUS DP devices such as frequency converter, also have ‘extended diagnostics’ that provide us with the details of the peripheral errors. Some problems remote I/O and so forth. The transmission takes place via RS485 are more difficult, like duplicate addressing, intermittent wiring problems and faulty devices. But with a Rodney Englund: technology which is simple, cost-effective and primarily used for tasks little training, you can quickly learn to recognise, diagnose and locate such problems. Fieldbus Specialist that require high transmission rates. Various transmission rates can be selected between 9.6 Kbit/s and 12 Mbit/s. During the commissioning An essential tool for fault-finding, monitoring or health checks on a PROFIBUS network is a bus analyser. phase, one uniform speed is selected for all devices on the network. A combination of master and slaves, The ProfiTrace Ultra is the ideal diagnostic tool as it combines all the required functionality in a single up to 32 stations, can be connected in a single segment. For connecting more than 32 stations, repeaters instrument. Data exchange between devices can be observed and interpreted via the analyser. The may be used. The maximum permissible line length depends on the transmission rate. Procentec bus analyser, ProfiTrace 2, is much more than a basic PROFIBUS analyser and includes many useful features such as PROFIBUS PA is based on the IEC 61158 standard. The aim of this standard is to optimise energy • a high-speed, full-featured PROFIBUS Analyser with minimum bus loading; consumption. This physical layer is capable of transmitting data and energy simultaneously on two • full decoding of telegrams (including DP, PA and DPV1); conductors (2-wire). Therefore the connected field devices no longer require an auxiliary power supply. • network statistics for health checking; PROFIBUS PA can be used in intrinsically safe applications. • a built-in triggered oscilloscope for waveform visualisation; • a bar graph overview of device signal strength; PROFIBUS is based on the master/slave principle – when the master initiates the communication, • it connects directly to PROFIBUS DP or non-Ex PA segments; the slave responds. Troubleshooting a PROFIBUS network is uncomplicated once you adhere to a few • a topology scan that shows a layout of devices on the cable; and defined guidelines. When starting up or responding to a faulty PROFIBUS signal, always ensure you are • automated report generation for reference purposes and documentation. equipped with the correct tooling! Endress+Hauser has a global agreement with Procentec in the Netherlands; for more information on the When installing a new network, preventing problems from the start is always better than trying to fix ProfiTrace2 contact Rodney Englund via email at email@example.com. 10• Events and Highlights Black ites Mountain Golf Day nv er i our aus at You will gain an understanding of the theory H ss+ in us + practise of level measurement from the dre jo l en global market leader in level instrumentation. ev E n You will also be introduced to the innovative u to SensorFusion Levelflex FMP55 multi- yo L t entatio parameter level instrument, and witness the x Hiprom launch of the new FMP5x guided radar series. Nserum Golf Day Delegates will be provided with a useful set of tools that can assist you during the lifecycle of your level measurement points t starting with application engineering through In to procurement, maintenance and operations. Presenters rs • Lita Mpahlwa, Product Manager: Level a min • Illya Soenghen, Head of Marketing/Services, Production Se Centre Germany t • Stefan Jager, Product Management: Guided Radar, c ien Production Centre Germany Effi Phalaborwa Braai se & Dates & venues reci • 26 October – Endress+Hauser Conference Centre, ,P Sandton Safe • 29 October – Westville Manor, Durban • 1 November – The Beach Hotel, Port Elizabeth Thegasen’s • 4 November – Simonsvlei, Cape Town graduation To reserve your seat today, please visit www.za.endress.com or for more information please e-mail firstname.lastname@example.org. Rockwell Automation Temperature measurement from University E+H=°C the leaders in process automation WNIP Roadshow, Secunda Endress+Hauser invites you to visit our new Temperature Production Facility located in Apex, Benoni. The production facility acts as the Endress+Hauser group’s global competence centre for high temperature applications and manufactures a full range of thermocouples, RTDs and thermowells in a world-class production facility employing state-of-the-art operations management principles. Spring Day During your visit you will learn about the theory+practice of temperature measurement as well as be provided with a useful set of tools that can assist you during the lifecycle of your temperature measurement points starting with application engineering through procurement, maintenance and operations. We invite you to spend some time with us to witness how our know-how and world- Trinations class operations management are transformed into excellent products. Venue Endress+Hauser Pyrotemp Dates 2nd and last Friday of the month WNIP RSVP Your local External Sales Engineer Roadshow, PE Endress+Hauser Production Facility for Temperature produces thermocouples, RTDs and thermowells for industrial processes in various applications. All sensors are manufactured and assembled according to our customers’ specifications and safety standards. Thus not only addressing the special requirements of the South African market but also creating unique applications required globally. The facility recently relocated to state-of-the-art premises in Apex, Benoni. Over R20 million was invested in the renovation of the building, overhauling of existing machinery and purchasing of new equipment. The new 2 500m2 production facility was not only designed to increase production capacity but also to improve and set new standards in this area. The spacious SAIMC production floor offers ideal working conditions Technology and leaves room for further production capacity Evening expansion. 11• Interview When you gather a couple of Product Managers in one spot, the best thing to do is… ask them about their favourite Endress+Hauser products – what else? Which product is your favourite and why? • Lita Mpahlwa, Product Manager - Level: The FMR244 – it’s a cost-effective radar that can offer a solution to most level applications. • Bennie Swanepoel, Product Manager - Pressure: Differential pressure transmitters in general. The capabilities of these instruments are totally underestimated with regards to specific applications. Furthermore, it is not an instrument that offers its value to one application only, but to many. It’s a ‘Master of all trades’… pressure, level, flow and differential pressure. • Frans van den Berg, Product Manager - Flow: The electromagnetic flowmeter, because we are the market leader – 1 million mags installed! – it is the backbone of our company. • Trevor Fletcher, Product Manager - Temperature, Registration & System Components: The Memograph M RSG40 – it’s the most powerful and versatile instrument in my range of products. • Jan Swart, Product Manager - Liquid Analysis: The new CM44 platform. Which product is the most innovative in your product basket? • Lita: At the moment, the Levelflex guided wave radar. • Bennie: Again, the differential pressure transmitter – no eye flaps on this one. • Frans: The Promass I Coriolis meter, because it is the only meter in the world that can measure mass flow, density, temperature and viscosity at the same time. • Trevor: Energy managers. • Jan: The Memosens platform for all sensors. Which product gave you the best solution to an unusual application? • Lita: Levelflex – it was used to measure a highly toxic and abrasive slurry; this was achieved by measuring outside the vessel. • Bennie: FMB70 Hydrostatic and PMD75 Differential Pressure transmitters. Various other products, including those from competitors, were tested and used, but these transmitters gave our clients what they really needed. • Frans: The T-mass thermal mass meter. We had a client with a number of large ducts and they had to measure the flow through these ducts. The only instrument that could possibly measure this low flow is the T-mass, but we could not guarantee the performance in this application. We sold a number of T-mass sensors to them and they were very pleased with the measurements from these meters. • Trevor: The Ecograph T RSG30 that was used to monitor material experimentation at the CSIR. • Jan: All our products work – get the application right and you don’t need something unusual. Who has had the most influence on your career? • Lita: Mr Nico Marneweck. • Bennie: Our Creator, my wife, my daughter and my son. • Frans: My career has changed a lot through the years and I had very good examples to follow and I learnt a lot from numerous people. • Trevor: Hennie Blignaut. • Jan: Terry Strydom – focus on what he is doing and have the next tool ready before he asks for it. How do you judge your sense of achievement in the work environment? • Lita: By satisfying clients. • Bennie: Apart from my creativity sometimes pushing me into many directions, definitely my loyalty towards my employer and also towards all crossing my path. Nobody likes to be criticised, but I feel it can be a real booster if seen in a positive light, if the criticism is well meant that is. • Frans: My job satisfaction lies in setting goals and reaching it. • Trevor: Gaining respect and confidence from our clientele and my colleagues. • Jan: Satisfaction is… when the application is working. Easy win! And the answer is... a. Coriolis Principle b. Radar Principle c. Modularity for spare parts and components Just tell us which common technology the new generation flow- d. Applicator and-level devices are based on – out of the options provided – and Please send your answer to email@example.com to reach us by no later than 15 December 2010. you could win a ScreenPlay Plus HD Media Player. The winner of the Issue 2, 2010 competition is Mogamat Hendricks from Tiger Brands. Congratulations on winning a wireless Energywise power metre for your home! 24h Service Helpline: +27 82 443 42 14. Service Hotline: 0861 347 378 (0861 ehserv) Head Office South Africa: Endress+Hauser, Johannesburg Representatives: sub-Saharan Africa Representatives: South Africa National: 0861 363 737 (0861 endres) • Botswana, Instrumentation Services: +267 391 9195 • Carletonville, Corroquip Trading: +27 18 787 2066 24hr Helpline: 082 443 4214 • Democratic Republic of Congo, Scotte Engineering: +243 817 505425 • Rustenburg, Hiprom: +27 14 596 7677 Service Hotline: 0861 347 378 (0861 ehserv) • Mozambique, GIA Scientific: +258 848 764886 • West Rand, Flowmar Instrumentation & Suppliers: +27 11 823 1115 Tel. +27 11 262 8000 Fax +27 11 262 8062 • Namibia, Ecotech: +264 61 383 900 firstname.lastname@example.org www.za.endress.com • Tanzania, PlyLogix: +255 784 781 454 • Zambia, Nuco Industrial Services: +260 212 210731 Branches: Satellite Offices: • Zimbabwe, Adderley: +263 4 49 5595/480372 • Cape Town +27 21 914 3095 • East London 0861 363 737 • Durban +27 31 266 1221 • Klerksdorp 0861 363 737 • Port Elizabeth +27 41 502 5800 • Mpumalanga 0861 363 737 • Northern KZN 0861 363 737 Lesoba Difference 11735 • Pretoria 0861 363 737 • Richards Bay 0861 363 737 • Nairobi - Kenya +254 715 733318
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