quick start guide - Quick Start – PLEASE READ FIRST.rtf

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					                           Quick Start Guide – PLEASE READ FIRST !!!
        PC Phoneline 1.0 – Skype+SIP+IAX2 / Skype+X-Lite+Firefly Tri-Mode Version
                                 Windows XP/2000(SP3+)
              IMPORTANT - Install the PC Phoneline application software FIRST
                          then plug the USB device into your PC.
Product Installation
1.   You MUST download and install the “Skype+X-Lite+Firefly” advanced driver from the “Downloads” page at http://www.pcphoneline.com .
2.   When the installation of the application software is finished plug the USB device into your PC. The USB device drivers will now install themselves.
     You MUST accept the drivers or restart your computer if Windows requests your permission to do so.
3.   If you are using a VTA1000 gateway connect it to a good cordless or regular phone. If your original phone cable does not have the RJ-11 standard
     plug required by the VTA1000 gateway, you will MUST obtain a local socket to RJ-11 plug adapter to use with it from an electronics store. For
     example in the UK or New Zealand, a BT socket to RJ-11 plug adapter with ring capacitor must be used with the phone‟s original cable.
4.   If you use a dialup modem go to the Internet Options settings in your web browser and click on the Connections tab. Be sure that the option “Dial
     whenever a network connection is not present” or “Always dial my default connection” is selected.
5.   Go to Start>Settings>Control Panel>Sounds and Audio Devices>Audio. You MUST set the preferred Playback device and Recording device to
     your COMPUTER SOUNDCARD. You MUST ALSO check the box entitled “Use only preferred devices” or “Use only default devices”.
6.   After carefully completing Step #5, RESTART YOUR COMPUTER TO COMPLETE THE PRODUCT INSTALLATION PROCESS and
     follow ALL the instructions below to correctly setup and place Skype, SIP and IAX2 calls.
Skype Setup
1. You MUST download and install the Skype softphone dialer from the “Downloads” page at http://www.pcphoneline.com .
2. Left double mouse click on the Skype icon located in the lower right part of your computer screen and login to the Skype service.
3. Right mouse click on the little red phone PC Phoneline call progress icon located in the lower right part of your computer screen. Select “Phone
    Book” from the pop-up menu and fill it with the Skype Names of other Skype users you wish to be able to call. This will create a speed dial list for
    you to be able to use to call other Skype users by simply dialing the speed dial number (SD#) 1 to 50 from your phone keypad.
4. If you have set up the product correctly, it should work like a regular phone for both incoming and outgoing calls.
How to Place Skype Calls
1. Go offhook to place a call. If this is the very first time you are trying to place a call you will automatically be prompted via a pop-up screen to
   enter your software Product License Key. This key is labeled on the VTA1000/VPT1000/VCT1000/VRT1000 USB device (or on the jewel case of
   the installation CD if you made your purchase some time ago before the advanced driver was fully downloadable). If you do NOT see this screen
   pop-up the first time you try to place calls after the product is initially installed, the USB device drivers have NOT been correctly installed on your
   computer or the USB cable is not firmly connected.
2. To place a call to another Skype user, simply dial the speed dial number (SD#) 1 to 50 on your telephone keypad that you previously stored in the PC
   Phoneline “Phone Book” as detailed in the Skype Setup section above. To receive a Skype call just answer your phone when it rings.
3. If you are using a cordless phone that has an alphanumeric directory, you may choose to store a person‟s real name and their corresponding speed
   dial number (SD#) from the PC Phoneline “Phone Book”. You will then be able to look up the person‟s name on the cordless handset to place calls.
4. To place a call via the regular PSTN network, dial the number you wish to call including the country code (i.e. 44xxxxxxxxx for the UK,
   1xxxxxxxxxx for the US, etc...). NOTE: You MUST first purchase “Skypeout” calling time from http://www.skype.com.
5. You may also store numbers EXACTLY as they are dialed in the previous step in the PC Phoneline “Phone Book” so you may call by simply
   entering a speed dial number (SD#) 1 to 50.
6. To complete calls faster you may dial a # at the end of the dialed number (i.e. 17035263422#). To redial the last number dialed just enter # or ##.
   To stop dialtone to manually call using the Skype dialer or to listen to voice mail message or record voice mail announcements enter ** or **#.
X-Lite Setup (For SIP Providers) - Note: SIP is used by almost all VoIP providers incl. VoIPBuster, VoIPStunt, Gizmo, FWD, Stanaphone, etc…
1. You MUST download and install the version of the X-Lite softphone dialer from the “Downloads” page at http://www.pcphoneline.com .
2. Configure the X-Lite softphone dialer following the instructions provided by your VoIP service provider(s) and contact them for any assistance.
    Sample configuration examples to use the X-Lite softphone dialer with number of popular VoIP providers including VoIPBuster.com,
    VoIPStunt.com and FreeWorldDialup.com are also available on the Downloads page of the http://www.pcphoneline.com website.
3. Go to Menu>System Settings>Speaker Audio Device. You MUST set this field to „USB Audio Device‟, „PCPhone‟ or „PC Phoneline USB Device‟.
4. Go to Tools>System Settings>Microphone Audio Device. You MUST set this field to „USB Audio Device‟, „PCPhone‟ or „PC Phoneline USB
    Device‟.
5. Go to Tools>System Settings>Ring Audio Device. You MUST set this field to “none”.
6. If you have set up the product correctly, it should work like a regular phone for both incoming and outgoing calls.
How to Place X-Lite (SIP Protocol) Calls
1. Pick up your phone handset or go offhook and then DIAL #0 followed by the number you wish to call as per the instructions from your SIP based
   VoIP service provider. To receive calls just answer your phone when it rings.
2. You may store numbers EXACTLY as they are dialed in the previous step in the PC Phoneline “Phone Book” so you may call by simply entering a
   speed dial number (SD#) 1 to 50. You MUST include the #0 prefix (i.e. #018005552343) in the “Phone Book” entry .
3. To complete calls faster you may dial a # at the end of the dialed number (i.e. #018005552343#). To use the “flash” hook features of the X-Lite/
   softphone to switch between calls/lines press the flash button on your phone or press the offhook/send key if you are using a VPT Series handset.
4. To specifically select different calling networks on the X-Lite softphone you may dial #0 to #9 for networks 0 to 9 before the number you wish to
   call (i.e. #0#900442075048888 to call 0044207504888 using the X-Lite softphone via SIP network number 9).
Firefly Setup (For IAX2 Providers) - Note: IAX2 is used by the Asterisk PBX and some VoIP providers who use this system in their network.
1. You MUST download and install the version of the Firefly softphone dialer from the “Downloads” page at http://www.pcphoneline.com .
2. Configure the Firefly softphone following the instructions provided by your VoIP service provider(s) and contact them for any assistance.
3. Go to Menu>Options>Audio>Audio In. You MUST set this field to „USB Audio Device‟, „PCPhone‟ or „PC Phoneline USB Device‟.
4. Go to Menu>Options>Audio>Audio Out. You MUST set this field to „USB Audio Device‟, „PCPhone‟ or „PC Phoneline USB Device‟.
5. Go to Menu>Options>Audio>On Incoming Call. You MUST make sure NONE of the boxes are checked.
6. If you have set up the product correctly, it should work like a regular phone for both incoming and outgoing calls.                CONTINUED…
How to Place Firefly (IAX2 Protocol) Calls
1. Pick up your phone handset or go offhook and then DIAL #1 followed by the number you wish to call as per the instructions from your VoIP service
   provider. To receive calls just answer your phone when it rings.
2. You may store numbers EXACTLY as they are dialed in the previous step in the PC Phoneline “Phone Book” so you may call by simply entering a
   speed dial number (SD#) 1 to 50. You MUST include the #1 prefix (i.e. #118005552343) in the “Phone Book” entry.
3. To complete calls faster you may dial a # at the end of the dialed number (i.e. #118005552343#). To use the “flash” hook features of the Firefly
   softphone to switch between calls and lines press the flash button on your phone or press the offhook/send key if you are using a VPT Series handset.
4. To specifically select different calling networks on the Firefly softphone you may dial #1 to #9 for networks 1 to 9 and dial #0 for network 10 before
   the number you wish to call (i.e. #1#900442075048888 to call 0044207504888 using the Firefly softphone via IAX2 network number 9).
Miscellaneous Settings and Options
You may change the conversation and ringing volumes, set up automatic hotlines or exit the PC Phoneline advanced driver application at any time by
doing a right mouse click on the PC Phoneline call progress icon located at the bottom right hand corner of your screen and selecting the appropriate
action from the pop-up menu. It is also possible to use your product in manual calling mode as a simple audio device with any application by double left
mouse clicking on the little red phone PC Phoneline call progress icon.

Important Tips
To disable Skype and make X-Lite (SIP) your default calling method go to Options>Destination Hotline and enter #0. To disable both Skype and X-Lite
(SIP) calling and make Firefly (IAX2) your default calling method go to Options>Destination Hotline and enter #1.

Troubleshooting
Windows Does Not Recognize USB Device – Temporarily unplug any and all USB devices from your computer. Plug in only the
VTA1000/VPT1000/VCT1000/VRT1000 USB device into a different USB port directly on your computer (i.e. not a USB hub) making sure BOTH ends
of the USB cable are firmly connected.
Cannot Find Product License Key – The product license key is labeled on the VTA1000/VPT1000/VCT1000/VRT1000 USB device (or on the jewel
case of the installation CD if your purchase was made some time ago before the advanced driver was fully downloadable).
Cannot Register Product License Key – Verify your Internet connection is working. If you still have challenges, temporarily disable all firewalls and
proxy servers as one of the latter is very likely to be blocking the registration process.
No Dialtone – Double check and make sure the Options>Destination Hotline field is blank for testing purposes. Unplug the USB device and plug it back
in again making sure the ends of all cables are firmly connected. Go offhook and you should see the little call progress icon change from the Red to
Yellow color if everything is ok. If your original phone cable does NOT have the RJ-11 standard plug required by the VTA1000 gateway, obtain a local
socket to RJ-11 plug adapter to use with it from an electronics store (i.e. for example in the UK or New Zealand, a British Telecom socket to RJ-11 plug
adapter with built in ring capacitor is typically required because neither the phone itself or cable is fully RJ-11 compliant).
Phone Does Not Ring – If you are using a cordless or regular phone check the switch setting and your phone make sure the “ringer” is switched on and
double check to make sure BOTH ends of the phone cable are firmly connected. If the problem persists, try using a different model and brand phone to
try to pinpoint the source of the issue.
Cannot Answer Calls – If you are using Skype double check Step #3 in the Skype Setup section above.
Computer Speakers Stop Working – Double check and make sure you have completed Product Installation step #5 above to set the default Windows
sound devices to your Computer Speakers.
Choppy Voice Quality – This is not a product issue but is caused because some of the voice packets are arriving too late or are being lost on your Internet
connection. Even if you have a high speed Internet connection locally this type of speed and quality may not be present all the way through the Internet
backbone to/from the network or person you are calling. Contact your service provider for assistance in possibly selecting a narrowband codec to use.
Cannot Hear Other Party – This is not a product issue but is typically caused because you are behind a firewall or NAT which is preventing/blocking the
voice packets from entering. Contact your VoIP service provider for assistance.
Call Drops When Other Party Answers – This is not a product issue but may be caused because you and the network or person you are calling does not
have the codec you are using for your calls available or enabled at their end. A common codec must be available for the two ends to communicate.
Call Echo – If you hear an echo tell the person you are calling to turn down their volume or at least use a headset instead of a speaker and microphone. If
the party you are calling hears an echo this is caused because part of the speech heard at your phone‟s earpiece is looping back into your phone‟s
mouthpiece. To try to reduce/eliminate the problem set BOTH the Volume>Speaker and Volume>Microphone settings to “Normal-3” and turn down the
volume on your phone if it has a volume adjustment. Retest and then separately increase the latter volume settings one step at a time only as required to
the minimum necessary level. Should the issue persist, try a different brand/model phone as some phones have poor acoustic separation between the
speaker and microphone in the handset which will also cause echo.
Call Volume Too Low – Individually increase the Volume>Speaker and Volume>Microphone settings one step at a time as required and re-test.

Call Progress Icon
Red Phone with an “X”           – USB device not plugged in or not recognized.
Red Phone                       – Phone is onhook and ready to place a call.
Yellow Phone                    – Phone is offhook.
Blue Phone with an “M”          – In manual call mode for use as a simple audio device. Left double click icon to return to automatic call mode.

Minimum Requirements
400 Mhz Desktop or Laptop Computer with 1 Available USB Connection. 1 Ghz+ Processor Speed Is Recommended.
Windows XP / 2000 (with Service Pack 3+); 128 Mb RAM and 15 MB Hard Disk Space Available. 256 Mb+ RAM Is Recommended.
33.6 kbps+ Dialup Modem, Leased Line, DSL or Cable Internet Connection. Broadband Is Recommended.


Copyright 2006 © PCPhoneline.com - PC Phoneline is a registered trademark. All other trademarks including Skype are property of their respective owners.

				
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