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Membership Guide

VIEWS: 309 PAGES: 19

									Membership Guide
  Welcome to your
  world of Rewards




                ETIHAD GUEST 1
                                                                      CONTENTS   Welcome                        5   Spending Etihad Guest Miles   20
                                                                                 Earning Etihad Guest Miles     6   Etihad Guest Reward Shop      23
                                                                                 Etihad Guest Tiers             7   Mileage Calculator            24
                                                                                 Family Membership             11   Flight Rewards                25
                                                                                 Benefits at a glance          13   etihadguest.com               27
Welcome to a world of free flights, free Rewards and total freedom!              Our Partners                  15   Terms and Conditions          30
                                                                                 Keeping track of your Miles   19   Contact us                    34
2 ETIHAD GUEST
                 WELCOME TO ETIHAD GUEST

                 Thank you for joining Etihad Guest. We are pleased to
                 welcome you onboard a loyalty programme that believes           Start a rewarding journey today
                 you deserve to be seriously rewarded. That’s why we have
                 made Etihad Guest one of the most generous and flexible         You can start earning Etihad Guest Miles even without
                 frequent flyer programmes available today.                      having to take a flight by staying or shopping with our
                                                                                                                                              Unique features
                                                                                 growing list of retail, destination or lifestyle partners.   • 1MileRedemption
                 Please spare some time to go through the following                                                                              1 Mile is all you need to start
                 pages. It will help you get the maximum benefit from your       And as soon as you enrol into the Etihad Guest                  redeeming!
                 membership. You will also discover the fine details and         Programme you will receive access to exclusive               • Miles+Cash
                 extra benefits that set us apart.                                                                                               Don’t have enough miles for a Reward?
                                                                                 offers not available elsewhere, regular member
                                                                                                                                                 Use a combination of miles and cash.
                 Make it a point to check out our Family Membership feature,     offers, special rates on events and competitions and
                                                                                                                                              •	 Earn	miles	on	cash	spent	on	flight	
                 which allows up to nine members of a family to contribute       invitations to participate in some very exciting raffles
                                                                                                                                                 rewards
                 to a common pool of miles so your miles build up faster.        and auctions.
                                                                                                                                              •	 Reward	Shop
                                                                                                                                                 Choose from over 1600 Rewards.
                 Our redemption section tells you all about how you can          With Etihad Guest it is our promise that every mile
                 redeem your miles for airline tickets, cabin upgrades as well   earned is worth something, so you never have to lose         • GuestSeat and OpenSeat
                                                                                                                                                 Any seat availability, no more blackout
                 as for over 1600 products in our exclusive Reward Shop.         a single mile.                                                  periods.




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EARNING ETIHAD GUEST MILES                                                                                                                                                  ETIHAD GUEST TIERS
                                                                                                                                                                            Etihad Guest Tiers
                                                                                                                                                                                                                                                                     To earn Etihad Guest Miles, remember to quote your
                                                                                                                                                                            When you join, you will be part of the base tier - Etihad Guest. Based on your flight
Earning Etihad Guest Miles is simple and                 use one of our partners. For flights taken on Etihad      premium classes – 50% bonus for Pearl Business class
                                                                                                                                                                            activity with Etihad Airways, which will be measured in Tier Miles or Tier Segments,     Etihad Guest Number when you fly Etihad Airways or
straightforward. As a member, you will earn miles        Airways, Etihad Guest Miles are earned at the rate of 1   and 100% bonus when you fly in Diamond First class.
every time you fly with Etihad Airways, one of our       mile for every mile flown. Etihad Guest Miles are valid
                                                                                                                                                                            you can progress upwards through Etihad Guest Silver to Etihad Guest Gold. The
                                                                                                                                                                                                                                                                     use the services of our partners.
                                                                                                                   Tier Bonus Miles                                         more frequently you fly with Etihad, the sooner you will advance to higher levels of
partner airlines or when you use any of our wide         for three years from the date you earn them, during
                                                                                                                   As a way of saying thank you for their loyalty, Etihad   membership where you can enjoy exclusive benefits and greater recognition.
variety of non airline partners ranging from retail      which you can redeem them at any time for rewards.
                                                                                                                   Guest Gold and Silver members will get even more
chains, hotels, leisure partners and more.                                                                                                                                  Etihad Guest Tier Miles                                                                   Earning Etihad Guest Tier Miles/Tier Segments.
                                                         Class Bonus Miles                                         Etihad Guest Miles. A bonus of 50% and 25%                                                                                                         For Example: You fly Abu Dhabi to London on Etihad Airways
With so many options to earn miles, it’s easy to                                                                                                                            Tier Miles are earned every time you fly on an eligible flight with Etihad. They are
                                                         In addition to the basic mileage you earn, we reward      respectively on the miles flown on all Etihad Airways
build up a bank of Etihad Guest Miles, which you                                                                                                                            the actual miles flown on Etihad Airways plus any applicable Class Bonus Miles            Class of        Etihad Guest    Class Bonus                  Etihad Guest
                                                         you generously with bonus miles for travelling in our     flights.                                                                                                                                                                                             Total
can redeem for flights or any of the exciting array of                                                                                                                      earned. Tier Miles are not earned for transactions with partners. As the name             Travel           Tier Miles        Miles                     Tier Segments
rewards on our Reward Shop. To make your miles                                                                                                                              suggests, Tier miles help you move up to a higher Tier. The number of Tier miles you
                                                                                                                                                                                                                                                                      Coral
grow faster, take advantage of our special promotions        See how your miles accumulate.                                                                                 earn depends on the distance you fly and the cabin you fly in. Tier Miles cannot be       Economy             3409             -            3409             1
and regular partner offers.                                  For Example: You fly Abu Dhabi to London on Etihad Airways (3409 miles)                                        redeemed for Rewards.                                                                     class
                                                             Class of travel                           Etihad Guest Miles earned                      Miles earned                                                                                                    Pearl
Etihad Guest Miles                                                                                                                                                          Etihad Guest Tier Segments
                                                                                                                                                                                                                                                                      Business            3409           1705           5114             2
This is the basic currency of our programme, earned          Coral Economy class                       100% of actual miles flown                         3409              We have introduced Tier Segments to accommodate guests who travel frequently              class
every time you fly with Etihad Airways or when you                                                                                                                          but do so on short distances. Tier Segments are earned at a rate of 1 Tier Segment for
                                                             Pearl Business class                      150% of actual miles flown                         5114                                                                                                        Diamond
                                                                                                                                                                            each flight made in Coral Economy class, 2 Tier Segments in Pearl Business class and                          3409           3409           6818             3
                                                             Diamond First class                       200% of actual miles flown                         6818              3 Tier Segments in Diamond First class.                                                   First class




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ONE TRIP. A WORLD OF OPPORTUNITY                                                                                                                                                                                                   ETIHAD GUEST GOLD

                                                                                                                                                                                                                This is the validity of your Etihad Guest Gold membership
See how easily Etihad Guest Miles build up in just one trip depending on your tier.                      Attaining and Maintaining Etihad Guest Tiers
                                                                                                         Whether you’re higher than average with Silver or at the very top with Gold, you               Nov 2009        Jan 2011                             Dec 2011            Mar 2012
  A member of Etihad Guest Tier flies Abu Dhabi to London                                                get so much more with Etihad Guest. To continue to enjoy your exclusive tier
                                Etihad Guest            Class                             Total Etihad   benefits, you should have earned sufficient Tier Miles or Segments in the last full          You’re now an                                                    You can enjoy all the
                                                                         Tier Bonus
                                    Miles               Bonus                             Guest Miles                                                                                                  Etihad Guest                                                     Gold Tier benefits
                                                                                                         calendar year prior to the expiry date of your membership.
  Coral Economy class                                                                                                                                                                                 Gold member! You should earn 40,000 Tier Miles or 30 Tier Segments until Mar 2012!
  Etihad Guest                      3409                   -                   -             3409          Tiers                           Attaining a Tier               Maintaining a Tier                            within this period to retain your Gold status
  Etihad Silver                     3409                   -                 852             4261                                     Tier Miles    Tier Segments     Tier Miles    Tier Segments
  Etihad Gold                       3409                   -                1705             5114          Etihad Guest Silver         25,000             20           20,000             15                                       ETIHAD GUEST SILVER
  Pearl Business class
                                                                                                           Etihad Guest Gold           50,000             40           40,000             30
  Etihad Guest                      3409                1705                   -             5114                                                                                                               This is the validity of your Etihad Guest Silver membership
  Etihad Silver                     3409                1705                 852             5966        Etihad Guest Tier Miles/Segments are tracked in any rolling 12-month period to
  Etihad Gold                       3409                1705                1705             6819        measure a particular Etihad Guest Tier, or upgrade to a higher tier. Once you have             Nov 2009        Jan 2010                             Dec 2010            Mar 2011
  Diamond First class                                                                                    attained a tier, your status is valid for the rest of that calendar year plus one year for
  Etihad Guest                      3409                3409                   -             6818        Silver and 2 years for Gold. In addition, you will enjoy the benefits of the tier for a
                                                                                                                                                                                                      You’re now an                                                       You can enjoy all the
  Etihad Silver                     3409                3409                 852             7670        bonus 3 months.                                                                               Etihad Guest                                                        Silver Tier benefits
  Etihad Gold                       3409                3409                1705             8523        For example, if you reach Etihad Guest Silver in November 2009, you can enjoy                Silver member! You should earn 20,000 Tier Miles or15 Tier Segments until Mar 2011!
  Class Bonus: 50% for Pearl Business class and 100% for Diamond First class                             the Silver status until March 2011. If you attain your Etihad Guest Gold Tier in                                 within this period to retain your Silver status
  Tier Bonus: 25% for Etihad Guest Silver members and 50% for Etihad Guest Gold members
                                                                                                         November 2009, you can enjoy the Gold status until March 2012.


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• 100% transfer of Etihad
 Guest Miles to Family      FAMILY MEMBERSHIP
 Head account
• Separate Etihad Guest     Generosity is the hallmark of Etihad Guest, whether it be the miles you earn or the   Members eligible to become Family Guests are: father, mother, brother, sister,
                            Rewards you get; our Family Membership is no less generous. Up to nine members        spouse, child, grandchild, grandparent, parent-in-law, step-parent, step-child, step-
 membership for everyone    can be enrolled into one Family Membership account. What’s more, every single         sibling, step-grandchild, and household help.
• Enrol up to 9 family      Etihad Guest Mile earned by a Family Guest is transferred into the Family Head

 members
                            account.
                            The Family Head will manage redemption of all Etihad Guest Miles, but each
                                                                                                                  Take advantage and create your
• Pooling miles means       member in the family account will continue to hold an individual Etihad Guest
                            Number and receive 100% of the Etihad Guest Tier Miles. As explained earlier, it’s
                                                                                                                  Family Membership account today.
 quicker redemption
                            the Tier Miles which decide whether you are a Silver or Gold member, so even if       Pool your miles and get to your
                            your Eithad Guest Miles have been transferred to the Family Head’s account, if you
                            have the required number of Tier Miles you can progress through the tiers at your     Rewards faster.
                            own pace.
                            Creating a Family Membership is as easy as logging on to etihadguest.com and
                            requesting a Family Membership online.




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                  BENEFITS AT A GLANCE
                  BENEFITS                                                               ETIHAD GUEST          ETIHAD GUEST SILVER     ETIHAD GUEST GOLD
                  Tier Bonus Miles                                                                                     25%                    50%
                  Additional 50% Etihad Guest Miles for travel in Pearl Business class           •                       •                      •             Notes

                  Additional 100% Etihad Guest Miles for travel in Diamond First class           •                       •                      •             1.   Applicable on revenue tickets
                                                                                                                                                                   for Etihad Airways marketed
                  Earn Etihad Guest Miles with our partners                                      •                       •                      •                  and operated flights and not on
                  Family Membership                                                              •                       •                      •                  partners.
                                                                                                                                                              2.   Only when travelling on Etihad
                  Online redemption via Reward Shop                                              •                       •                      •
                                                                                                                                                                   Airways operated flights.
                  Travel preferences recorded online                                             •                       •                      •             3.   Only where service is offered.
                  Waitlist priority1                                                             •                       •                      •             4.   Bookable in the highest economy
                                                                                                                 If booked 48hrs         If booked 24hrs           fare.
                  Guaranteed Coral Economy seat4
                                                                                                                    in advance              in advance        5.   Accompanying guest of Gold
                                                                                         If booked 48hrs         If booked 48hrs         If booked 48hrs           member should be travelling on
                                                                                            in advance              in advance              in advance             Etihad Airways.
                  Upgrade using miles from Coral Economy class to Pearl Business class                                                                        6.   Not applicable on routes where
                                                                                         Instant Upgrades        Instant Upgrades       Instant Upgrades
                                                                                                                                                                   the piece concept operates.
                                                                                          at the airport7, 8      at the airport7, 8    at the airport 7, 8
                                                                                                                                                              7.   On duty manager’s discretion and
                                                                                                                                         If booked 48hrs
                                                                                                                                                                   subject to seat/ meal availability.
                                                                                                                                            in advance
                  Upgrade using miles from Pearl Business class to Diamond First class                                                                        8.   Member transacting the miles
                                                                                                                                        Instant Upgrades
                                                                                                                                                                   should be present when requesting
                                                                                                                                         at the airport7, 8        an Instant Upgrade at the airport
                  Lounge access - Pearl Business class Lounge2, 5                                                       Self               Self + guest            for a family member or a friend.
                  Excess baggage allowance6                                                                            10kgs                  15kgs                For detailed explanation of the
                                                                                                                                                                   service	benefits,	please	refer	to	the	
                  Fast Track Immigration & Baggage3                                                                                             •                  Etihad Guest website.



12 ETIHAD GUEST                                                                                                                                                                  ETIHAD GUEST 13
                  OUR PARTNERS

                  With our growing list of global partnerships you can       Remember to quote your Etihad Guest Number whenever
                  earn miles when you fly, stay, drive or shop with any
                  of our partners. Regular partner promotions provide        you make a reservation, and present your Etihad Guest
                  you with exciting opportunities to earn even more
                  miles. Our list of partners is continuously growing, for
                                                                             Card at the point of transaction such as checking in for a
                  a full updated list please visit etihadguest.com.          flight or into a hotel, or collecting a rental car
                  Earning miles with airline partners
                  Our airline partners not only give you the opportunity
                  to visit destinations around the world to which we         The mileage earning rate varies with individual         tracked and credited to your account approximately
                  don’t fly ourselves, they also allow you to earn and       partners but there are so many tempting offers that     six to eight weeks after your transaction. For missing
                  spend miles with them!                                     you can indulge in your favourite pastime and watch     partner activity, please refer to the partner contact
                                                                             your balance grow.                                      detailed on etihadguest.com
                  Non-airline partners
                                                                             To discover our partners and to find out the number
                  Take advantage of the attractive earning opportunities
                                                                             of miles you can earn with them, simply visit
                  offered by our non airline partners - hotels, financial
                                                                             etihadguest.com and visit our partners section.
                  institutions, car rental companies, retail chains,
                  telecommunication services, lifestyle partners and         The Etihad Guest Miles you earn with our partners are
                  many more.



14 ETIHAD GUEST                                                                                                                                                          ETIHAD GUEST 15
Hotel Partners    Financial Partners    Shopping Partners   Airline Partners       Leisure and Lifestyle Partners




                                                            Destination Partners   Telecom Partners
                  Car Rental Partners




                                        Etihad




16 ETIHAD GUEST                                                                                                     ETIHAD GUEST 17
                  KEEPING TRACK OF YOUR MILES

                  Your statement records all the miles you have earned and redeemed within a given
                  period. This will not only help you plan your spend, it will also enable you to see
                                                                                                        Remember to keep a copy of the original
                  how close you are to maintaining your current tier or attaining a higher tier.        documents for your records until the miles
                  You can subscribe to monthly e-statements that include our quarterly newsletter
                  detailing special offers and promotions.
                                                                                                        have been credited.
                  You can always check your mileage status and any special promotions we have on        The easiest way to claim missing miles is through our website at etihadguest.com.
                  offer at any time by logging on to etihadguest.com.                                   Alternatively you can also claim missing miles by sending your original boarding
                  The e-statement will be mailed to the email address currently stored in your          pass or a copy of your ticket coupon to the Etihad Guest Service Centre within 6
                  profile. If you wish to update your contact details at any time, please log on to     months of the transaction. Please allow up to eight weeks for partner miles to be
                  etihadguest.com and update your profile.                                              credited to your account.

                  Claim Missing Miles
                  You can claim missing miles for flights up to six months from the date of travel or
                  three months prior to your enrolment date.




18 ETIHAD GUEST                                                                                                                                                         ETIHAD GUEST 19
SPENDING ETIHAD GUEST MILES

Whether you want to fly, stay, shop, dive or live the    you can use a combination of miles and cash. You can    airline programme and with no blackout periods. Look
life of James Bond, you can exchange your miles for      decide how many miles you want to use and pay for       out for GuestSeat offers to enjoy flight redemptions
                                                                                                                                                                                  THE SLIDER TOOL
your dream Reward! We have over 1600 Rewards             the rest in cash with our Miles+Cash feature. What’s    and to stretch your miles further.
today and the list is growing.                           more, you also earn miles on the actual cash spent      Any seat availability, OpenSeat concept                                                                             Unique features
You can spend all your miles or you can choose our       on Flight Rewards.                                      Enjoy the flexibility of any seat being available when
Miles+Cash option. Unlike other programmes, we           To make it easier, we have designed a Slider Tool to    you use Etihad Guest Miles to redeem an OpenSeat
                                                                                                                                                                                                                                     • 1MileRedemption
offer you the total flexibility to decide how many       help you see the ratio between miles-redeemed and       Flight Reward. With our OpenSeat feature you can                                   Value per Mile                   • Miles+Cash
miles you would like to redeem and how much cash         cash-required. You can also see immediately the value   book any available seat across all our routes. Coupled                             USD 5.02391
you would like to contribute.                            of each mile you are spending.                          with our no blackout policy, this ensures that you can                                                              •	 Earn	miles	on	cash	spent	
                                                                                                                 get a redemption seat on any flight in any season!                                                                     on	flight	rewards
It’s this combination of flexibility and opportunities   No blackout periods                                                                                              Miles                     Cash (USD)
offered that’s earned us the title of being one of the   Etihad Guest lets you book even the very last seat if   Immediate Rewards                                                                                                   •	 Reward	Shop
most rewarding programmes in the industry, and our       you have the required number of miles, as we do not     With our 1MileRedemption feature, fly once and            84                        2, 116.43       Add to Basket
numerous awards are ample proof of this.                 restrict you with blackout dates.                       enjoy instant Rewards! All you need is 1 mile to use                                                                • GuestSeat and OpenSeat
                                                         GuestSeat                                               our Miles+Cash feature to redeem for your favourite
What makes us unique!
                                                         You can book a GuestSeat for the same or less miles     Reward. To check on the latest attractions, visit our
Miles+Cash                                                                                                       online Reward Shop today.
                                                         than you would normally expect to pay with any other
If you don’t have enough miles to redeem for a Reward,




20 ETIHAD GUEST                                                                                                                                                                                                                                   ETIHAD GUEST 21
                  ETIHAD GUEST REWARD SHOP

                  Etihad Guest Reward Shop – exciting rewards are just a click away!                    Rewards in the air
                  Our Reward Shop is one of the easiest and most rewarding to use.                      Redeem your Etihad Guest Miles on flights with us, in any cabin. The easiest way to
                  • With over 1600 Rewards, many of which are not available in stores, you are spoilt   do it is online. Refer to the interactive mileage calculator or the Reward table to find
                    for choice. From elegant household items, flights, exciting adventure rewards,      out the number of miles required for your chosen flight.
                    jewellery, electronics and more, the Etihad Guest Reward Shop has something         You can also book a Reward by calling the Etihad Guest Service Centre. Redeem
                    for everyone.                                                                       your miles for free tickets with Etihad Airways, as well as with our airline partners,
                  • We also feature unique ways to redeem miles, like our James Bond experience.        for yourself or for family and friends.
                  • Our online raffles and auctions are two very popular features. Participate in our
                    raffles and you can win prizes for a fraction of the actual cost.
                  • We are continuously adding to our list of rewards; as we go to print we have over
                    1600 rewards to offer you.
                  • A quick way to check out what’s available today is by logging on to our Reward
                    Shop. Most of our rewards are available for worldwide delivery, so no matter
                    where you are based, you are sure to enjoy shopping at the Etihad Guest Reward
                    Shop!




22 ETIHAD GUEST                                                                                                                                                               ETIHAD GUEST 23
THE MILEAGE CALCULATOR


                         FLIGHT REWARDS

                         Redeem your Etihad Guest Miles for a one way or a          48 hours before the flight                                Instant Upgrades at the airport are available for
                         return Flight Reward. Log on to etihadguest.com to         To avoid disappointment, contact the Etihad Guest         yourself or a guest travelling with you on the same
                         check your miles balance, flight availability and to       Service Centre at least 48 hours before the flight to     flight.
                         book your flight. You can also contact the Etihad          book a flight upgrade.                                    While our Etihad Guest Silver Members and our Etihad
                         Guest Service Centre to book your Flight Reward.           Instant Upgrades                                          Guest Members can redeem miles for an upgrade
                         After you complete your transaction, the miles will be     As an Etihad Guest Member you have the added              from Coral Economy class to Pearl Business class,
                         debited from your account and you will receive your        benefit of redeeming your miles to instantly upgrade      our Etihad Guest Gold Members have the exclusive
                         e-ticket. You can also redeem your miles for tickets       yourself to the next higher cabin at any airport on our   benefit of redeeming miles for an upgrade from Pearl
                         with our airline partners.                                 network when you check-in.                                Business class to Diamond First class as well.
                         Upgrades using miles                                       Upgrades at the airport are subject to availability of    Visit our mileage calculator and at the click of a
                         Now you can travel in even greater comfort and             seat and meal and according to time to flight closure     button see how far your miles can take you!
                         luxury by redeeming your Etihad Guest Miles and            and are solely at the discretion of the Duty Manager.
                         treating yourself to a flight upgrade to the next higher   Provided that you have enough miles in your account,
                         cabin on Etihad Airways flights.                           all you have to do is present your membership card
                                                                                    and enquire with our check-in staff, and they will be
                                                                                    happy to process your request.




24 ETIHAD GUEST                                                                                                                                                                  ETIHAD GUEST 25
                  LOG ON TO etihadguest.com

                  Whether you wish to redeem your miles for a Flight       Your Page
                  Reward, or update your account profile, or simply        Customize and create your own Etihad Guest page
                  check on the status of your account, you can save        using this feature. It gives you the flexibility to choose
                  time when you use our services online. All you need      what you would like to see when you log on to your
                  to do is login with your Etihad Guest Number and         account.
                  password on etihadguest.com. If you have forgotten       Your Account
                  your password, simply click on ‘Request/Forgotten        Update your profile and ensure that we have your
                  password’ link on the login page. You can also contact   latest contact information. Better yet, tell us more
                  the Etihad Guest Service Centre for assistance.          about your preferences and interests!
                  Join                                                     Password Change
                  See how rewarding it is to be a member of Etihad         Regularly change your password to ensure higher
                  Guest. Discover what makes Etihad Guest so different     security for your online transactions.
                  from the rest.
                                                                           Transaction Details
                  Family Membership                                        Keep a track of how many Etihad Guest Miles you
                  Enrol up to 9 members right away. Sign up for a family   have earned and redeemed and how close you are to
                  account today and see how your miles build up!           attaining your next tier.




26 ETIHAD GUEST                                                                                                                         ETIHAD GUEST 27
                  Your Miles                                               Partners                                                   Mileage Calculator
                  Know more about your Etihad Guest miles and find         Click here to see all our Partners, arranged by category   Do away with the lengthy mileage tables and simply
                  out the many ways to earn them.                          for your convenience.                                      use our mileage calculator to check the total miles
                  How to Redeem                                            Communication Preferences                                  you will earn on a flight or to determine the number
                  See the endless possibilities of redeeming your miles    Subscribe to the many different special offers,            of miles you require to redeem a flight.
                  with Etihad Guest.                                       newsletters, statements and latest news items to keep      Slider Demo
                  Your Rewards                                             up to date on what is happening in the Etihad Guest        View the Slider demo on any reward page and learn
                  Check out the numerous rewards available on              world.                                                     how to use this exciting tool.
                  our world-class Reward Shop. Don’t miss the              Claim Missing Miles                                        Contact us
                  auctions and raffles that we have from time to time.     If you find that any of your Etihad Guest Miles are not    Find out how you can contact us by phone, fax, email
                  Visit rewards.etihadguest.com for details.               credited to your account, have your miles retroactively    or post.
                  Your Offers                                              credited within six months of the transaction.
                  See the latest offers we’ve hand-picked to make Etihad   Redeemable Destinations
                  Guest a more rewarding experience for you.               View the list of Etihad Airways destinations available
                                                                           for you to redeem on etihadguest.com




28 ETIHAD GUEST                                                                                                                                                          ETIHAD GUEST 29
Terms & Conditions                                      of Members under 18 years of age must be
                                                        completed on their behalf by a parent or a
                                                                                                              membership card and quote the membership
                                                                                                              number at any time while booking, ticketing, or
                                                                                                                                                                       2.4.4. An Etihad Guest Account will be
                                                                                                                                                                       automatically terminated on the death of the
                                                                                                                                                                                                                             3.1.4. All correspondence pertaining to the Family
                                                                                                                                                                                                                             Membership will be sent to the Family Head.
                                                                                                                                                                                                                                                                                  Miles/Segments for qualifying flights on Etihad
                                                                                                                                                                                                                                                                                  Airways flights or Etihad Airways partner airline
                                                                                                                                                                                                                                                                                                                                          5.1.5. Etihad Guest Miles will be issued only for
                                                                                                                                                                                                                                                                                                                                          flights actually flown by you and will be based on
                                                                                                                                                                                                                                                                                                                                                                                                  5.1.11. Any services offered by non-airline Etihad
                                                                                                                                                                                                                                                                                                                                                                                                  Guest Partners at employee reduced rates may not
                                                                                                                                                                                                                                                                                                                                                                                                                                                           7 days of travel, and any partner credits should     will be applicable to flight Rewards.
                                                                                                                                                                                                                                                                                                                                                                                                                                                           appear within 60 days of the activity.
These Terms and Conditions form the basis of                                                                                                                                                                                                                                                                                                                                                                                                                                                                    6.1.7. You must book your Reward tickets no less
                                                        guardian. Etihad Airways may accept or reject any     while travelling on or claiming a Reward.                member. Miles accumulated prior to this will                                                               flights as specified in the latest Etihad Guest         the class of the ticket you have paid for and will      qualify for miles accrual.
the Etihad Guest programme. They would apply                                                                                                                                                                                 3.1.5. Family Guests will be able to accrue                                                                                                                                                                                   6. Redeeming Etihad Guest Miles                      than 3 working days prior to departure for all
                                                        application at its absolute discretion.                                                                        be cancelled. However, Etihad Airways may, at                                                              communication as issued from time to time.              not reflect any complimentary upgrades.
to the relationship between Etihad Airways and                                                                2.3. Loss or Damage of Etihad Guest Card                                                                       Etihad Guest Tier Miles and attain/maintain their                                                                                                                    5.1.12. All miles have no cash value.                                                                         Etihad Airways flights and no less than 14 working
                                                                                                                                                                       its own discretion, reinstate Etihad Guest Miles                                                                                                                                                                                                                                    6.1.1. All Rewards available in the Etihad Guest
the members of the Etihad Guest programme and           2.1.6. The start date of your membership will                                                                                                                        own level within the Etihad Guest programme.         5. Earning Etihad Guest Miles                           5.1.6. Only qualifying fares on Etihad Airways or                                                                                                                     days notice for booking on Partner airline flights.
                                                                                                              2.3.1. In the event of loss, theft or unauthorized use   in favour of the heirs of the deceased upon                                                                                                                                                                                5.1.13. Etihad Guest Miles are valid for a three-        programme are as specified on our website, in the
are intended to protect both our members and            be the date the Enrolment Form was signed or                                                                                                                         However, all Etihad Guest Miles will be                                                                      Etihad Guest Partner Airlines qualify for mileage
                                                                                                              of your Etihad Guest Card, it is your responsibility     application of his/her representative, or in the                                                           5.1.1. You may earn Etihad Guest Miles from the                                                                 year period from the date of the activity for which      most current edition of your member guide or the     6.1.8. Etihad Guest Miles may be re-credited to a
Etihad Airways. It is your responsibility to read       the date the application was made via the web,                                                                                                                       automatically transferred to and accumulated                                                                 credit. The following fare types will not qualify for
                                                                                                              to inform Etihad Airways as soon as possible. You        case of a Family Membership, in favour of the                                                              day you enrol in the Etihad Guest programme                                                                     they were earned. Unused Etihad Guest Miles will         most recent Etihad Guest communications issued.      member if no part of the Reward ticket has been
and understand them. The definitions are set out        telephone or at the Etihad Guest Service Centre.                                                                                                                     under the account of the Family Head.                                                                        mileage credit - travel industry reduced rates, free
                                                                                                              are liable for all use of your Etihad Guest Card or      nominee appointed by the remaining Family                                                                  by travelling with us or by using other products                                                                expiry at the end of such validity period                These are subject to the terms and conditions of     used, the Reward ticket is valid and the Etihad
at the end of these Terms and Conditions. These         If an application is rejected then any benefit that                                                                                                                                                                                                                               or non revenue tickets, military or government
                                                                                                              Etihad Guest Number until we are notified of the         Guest Members.                                        3.1.6. Either the Family Head or the Family Guest    or services supplied by participating Partners as                                                                                                                        each Rewards provider.                               Guest Miles used for such Reward ticket would
Terms and Conditions are effective as at the date       may have been accrued will be null and void.                                                                                                                                                                                                                                      tickets and any other fares that are from time to       5.1.14. Only you as a member may authorize the
                                                                                                              loss or unauthorized use of your card.                                                                         on their own may cancel the participation of a       specified in the latest Etihad Guest communication                                                                                                                                                                            not have expired if not for the redemption. Any
of publication and may be changed/modified by                                                                                                                          2.4.5. If Etihad Airways terminates or cancels your                                                                                                                time declared by Etihad Airways to be ineligible        deduction of miles or issue of rewards from your         6.1.2. You may claim Rewards either when you
                                                        2.1.7. It is your responsibility to ensure that                                                                                                                      Family Guest at any time by giving written notice    as issued from time to time. Etihad Airways will                                                                                                                                                                              Etihad Guest Miles that have expired will not be
Etihad Airways at any time. For the latest Terms                                                              2.3.2. Etihad Guest Cards that have been lost or         membership, all accumulated Etihad Guest Miles                                                                                                                     for mileage credit.                                     Etihad Guest Account.                                    have sufficient miles accumulated in your Etihad
                                                        you take appropriate care of your Etihad Guest                                                                                                                       to the Etihad Guest Service Centre. However,         credit the Etihad Guest Account of the member                                                                                                                                                                                 re-credited.
and Conditions, please refer to the Etihad Guest                                                              damaged can be replaced via the Etihad Guest             and Etihad Guest Tier Miles are deemed to have                                                                                                                                                                                                                                      Guest Account or you may contribute cash as
                                                        Card with your Etihad Guest Number to prevent                                                                                                                        the Etihad Guest Miles accumulated in the            irrespective of the identity of the person or the       5.1.7. Etihad Guest Miles are only credited for         5.2. Crediting Etihad Guest Miles
website, www.etihadguest.com.                                                                                 Service Centre. Such replacement of Etihad Guest         expired and will immediately be removed from                                                                                                                                                                                                                                        part payment for Rewards as communicated by          6.1.9. To the extent permitted by law Etihad
                                                        unauthorized persons from accessing your                                                                                                                             Family Membership will remain with the Family        entity paying for the ticket or services. Members       services and products actually supplied and
                                                                                                              Cards will be subject to a fee of 500 Etihad Guest       your membership account.                                                                                                                                                                                                   5.2.1. While Etihad Airways and Etihad Guest             the most recent Etihad Guest communications          Airways accepts no liability whatsoever in respect
                                                        account.                                                                                                                                                             Head and are not transferable or divisible on        are personally responsible for informing any third      paid for. In particular, no miles will be earned in
Membership                                                                                                    Miles.                                                                                                                                                                                                                                                                              Partners make every attempt to provide accurate          issued.                                              of any damage, death, delay, injury or loss arising
                                                                                                                                                                       3. Family Membership                                  separation.                                          party or entity paying for the ticket or services       connection with products or services which have
                                                        2.1.8. When you enrol into the Etihad Guest                                                                                                                                                                                                                                                                                               credit of mileage, it is your responsibility to retain                                                        out of or in connection with the services or
Enrolment                                                                                                     2.4. Cancellation of Membership                                                                                                                                     including but not limited to the Member’s               been ordered but cancelled prior to payment.                                                                     6.1.3. All Rewards must be booked via the Etihad
                                                        programme, you will either select a secure                                                                     3.1.1. Etihad Guest Members from the same             3.1.7. The Family Head maintains exclusive                                                                                                                           and provide the necessary documents, such as                                                                  Rewards supplied by Etihad Airways or an Etihad
                                                                                                                                                                                                                                                                                  employer in respect of the advantages obtained                                                                                                                           Guest website, or via the Etihad Guest Service
Application to join the Etihad Guest programme          password or one will be supplied to you. This         2.4.1. You may at any time cancel your                   family may elect to pool their mileage by starting    control of the account balance and as such                                                                   5.1.8. When an Etihad Guest redeems Etihad              boarding passes, tickets and receipts in the event                                                            Guest Partner, or in connection with a refusal to
                                                                                                                                                                                                                                                                                  through the Etihad Guest programme.                                                                                                                                      Centre as specified in the most current edition
deems acceptance of all Terms and Conditions            password will be used to authenticate members         membership by providing written notice to                a Family Membership. One member from the              controls all redemptions made through the Family                                                             Guest Miles in combination with cash against            that a retroactive credit is claimed.                                                                         supply a Reward by Etihad Airways or an Etihad
                                                                                                                                                                                                                                                                                                                                                                                                                                                           of your member guide or the most recent Etihad
2.1.Enrolment                                           wishing to perform transactions via the web.          Etihad Airways. Upon receipt of the notice, we           family is designated as the Family Head. As a         Membership.                                          5.1.2. All mileage and subsequent Rewards must          the purchase of a qualifying flight, Etihad Guest                                                                                                                     Guest Partner. The Rewards supplied to a Member
                                                                                                                                                                                                                                                                                                                                                                                                  5.2.2. Etihad Guest Miles are not transferable           Guest communications issued.
                                                                                                              will cancel the relevant membership and all              Family Head you may nominate a maximum                                                                     be earned according to the terms and conditions         Miles will accrue only in respect of the paid part                                                                                                                    will be subject exclusively to the terms and
2.1.1. Application to join the Etihad Guest             2.1.9. You should not disclose this password                                                                                                                         3.1.8. Etihad Airways retains absolute discretion                                                                                                                    and cannot be combined with miles of any other
                                                                                                              accumulated Miles in your membership account             of eight family members (Family Guests) to be                                                              of the Etihad Guest programme.                          of that purchase.                                                                                                6.1.4. Where cash is made as part payment for        conditions of the party supplying that Reward.
programme deems acceptance of all Terms and             to another person. Please make sure that your                                                                                                                        to accept or reject any application for Family                                                                                                                       Etihad Guest Account except as part of a Family
                                                                                                              will immediately expire. Accordingly, we would           enrolled in your Family Membership.                                                                                                                                                                                                                                                 flight Rewards a minimum contribution of miles       Etihad Airways strongly recommends that you
Conditions of the said programme.                       password is not written down and kept with your                                                                                                                      Membership and to cancel any member’s account        5.1.3. To earn Etihad Guest Miles, you must quote       5.1.9. Provided the Etihad Guest Member has             Membership as explained in Section 3 above.
                                                                                                              like you to carefully plan all cancellations to avoid                                                                                                                                                                                                                                                                                        may be required. The minimum contribution can        check the terms and conditions of Etihad Airways
                                                        Etihad Guest Card.                                                                                             3.1.2. Family Members eligible to become Family       in the event of breach of the terms and conditions   your name and Etihad Guest Number and may be            provided the necessary information at the time          Credit is not given for any activity undertaken
2.1.2. Subject to local laws, application to join the                                                         any unintentional loss of accumulated Miles.                                                                                                                                                                                                                                                                                                 be altered at anytime by Etihad Airways without      as appearing in their website and those of the
                                                                                                                                                                       Guests are: brothers, sisters, father, mother,        of the Etihad Guest programme.                       required to produce your Etihad Guest Card at the       of ticketing / time of check-in, mileage will be        before membership is granted unless otherwise
Etihad Guest programme is open to any individual        2.2. Etihad Guest Cards                                                                                                                                                                                                                                                                                                                                                                            notice.                                              Etihad Guest Partners prior to redeeming.
                                                                                                              2.4.2. Etihad Airways retains the right to cancel        spouse(s), children, grandchildren, grandparents,                                                          time of reservation or check-in for a qualifying        credited within 3 days of travel. Mileage credit        specified by Etihad Airways.
who is at least two years of age.                                                                                                                                                                                            4. Guest Tiers
                                                        2.2.1. The Etihad Guest Card may only be used         your membership in the event of any breach of            parents-in-law, step-parents, step-children, step-                                                         flight and at the time of paying for other qualifying   in respect of purchase of a product or service                                                                   6.1.5. All Flight Rewards must be either on the      6.1.10. Reward travel that encounters a delay or
                                                                                                                                                                                                                                                                                                                                                                                                  5.3. Mileage Statements
2.1.3. Membership of the Etihad Guest programme         by the member named on that card. The Etihad          the membership Terms & Conditions. Any Reward            siblings, step-grandchildren, and one household       4.1.1. The number of Etihad Guest Tier Miles or      products or services.                                   from an Etihad Guest Partner will be as specified                                                                routes operated by Etihad Airways or an Etihad       cancellation by Etihad Airways will be managed
is open only to individuals. It is not open to          Guest Card is not a credit card and is used for the   booking made by you either before or after the           help.                                                 the qualifying flights required for each tier, and                                                           in the most current edition of the member guide         5.3.1. Mileage statements will be issued to you          Guest Partner.                                       in line with commercial revenue procedures.
                                                                                                                                                                                                                                                                                  5.1.4. Etihad Airways reserves the right to
companies, trusts, partnerships or other entities       purpose of identification only.                       date of breach will be subject to review, and                                                                  the benefits and privileges provided to a member                                                             or the most recent Etihad Guest communications          periodically at the discretion of Etihad Airways.
                                                                                                                                                                       3.1.3. A Family Guest must be an existing Etihad                                                           make Etihad Guest Miles and promotional                                                                                                                                  6.1.6. All Rewards are subject to availability and   6.1.11. Children travelling as unaccompanied
                                                                                                              possible cancellation, by us.                                                                                  at each Guest Tier are detailed in the member                                                                issued.                                                 You can also view your account information
2.1.4. Etihad      Guest    Membership      is   not    2.2.2. The Etihad Guest Card is the property of                                                                Guest Member; otherwise they must enrol first and                                                          offers available to selected members based on                                                                                                                            the Reward providers’ restrictions. The number       minors or young persons may travel alone only
                                                                                                                                                                                                                             guide and may be changed at any time without                                                                                                                         online.
transferable.                                           Etihad Airways and must be returned whenever          2.4.3. After a period of thirty six months of            then be nominated into a Family Membership.                                                                flight activity, geographic location, programme         5.1.10. Payments made for applicable taxes, fees                                                                 of Etihad Guest Miles required for a Reward          on Reward bookings made at full adult mileage
                                                                                                                                                                                                                             notice.
                                                        requested.                                            inactivity by you, Etihad Airways reserves the right     Once listed as a Family Guest, such members                                                                participation or information supplied by the            and charges imposed by government or other              5.3.2. Details of any Etihad Airways mileage             is subject to change. All travel restrictions and    redemption levels.
2.1.5. To apply for membership, you must                                                                      to terminate your membership account.                    cannot be replaced for a period of 12 months.         4.1.2. A member may earn Etihad Guest Tier           member.                                                 authorities, or by the operator of an airport, shall    earned should appear on your account within              conditions that are made applicable by Etihad
complete the Enrolment Form and provide                 2.2.3. Etihad Airways and Etihad Guest Partners                                                                                                                                                                                                                                                                                                                                                                                                         6.1.12. Flight Rewards and Upgrade Rewards can
                                                                                                                                                                                                                                                                                                                                          not contribute to any miles accrual.                                                                             Airways or the Reward provider from time to time
all mandatory details. Applications in respect          have the right to require you to produce your                                                                                                                                                                                                                                                                                                                                                                                                           be made for infants under 2 years of age, and will
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                be priced at 25% of the normal mileage cost for
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                such Rewards.




30 ETIHAD GUEST                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         ETIHAD GUEST 31
6.1.13. Flight Rewards and Upgrade Rewards can          6.4.2. Upgrade Rewards can only be obtained           agreements as it deems necessary from time to          7.2.3. As an Etihad Guest member you will earn          9.1.4. Etihad Airways in its sole judgment reserves
be made for children between 2 and 12 years of          in conjunction with Revenue tickets booked in         time and without notice to members.                    your Etihad Guest Miles in accordance with the          the right to disqualify a member from further
age, and will be priced at the full mileage cost        certain Booking Classes. The Revenue ticket must                                                             terms and conditions of the Etihad Guest Partner        participation in the Etihad Guest programme,
                                                                                                              7.1.2. Any participating Etihad Guest Partner
for such Rewards.                                       be in the following classes: Y, B, H, K, M, Q in                                                             as deemed eligible by the partner.                      cancel all accumulated Etihad Guest Miles and
                                                                                                              may at any time withdraw from the programme
                                                        Coral Economy Class or J, C in Pearl Business                                                                                                                        seek compensation for Rewards used if Etihad
6.1.14. If an Etihad Guest is under 18 years of                                                               or change the terms and conditions of the supply       8. Auditing
                                                        Class.                                                                                                                                                               Airways deems the member has engaged in wilful
age, reservations must be made with the consent                                                               of products and services. We cannot guarantee
                                                                                                                                                                     8.1.1. Etihad Airways reserves the right to audit any   misconduct or has breached any of the Terms and
of their parent or legal guardian.                      6.4.3. For the avoidance of doubt, in the event       that any participating company will continue to
                                                                                                                                                                     and all Etihad Guest Accounts in the programme          Conditions governing the programme including
                                                        that you upgrade a revenue ticket pursuant to this    participate in the Etihad Guest programme nor
6.2. Reward Flight ticketing                                                                                                                                         at any time and without notice to the member to         but not limited to: failure to follow Etihad Guest
                                                        clause, the fare and ticketing rules applicable to    can we guarantee the continued availability of
                                                                                                                                                                     ensure compliance with the programme rules and          policies and procedures, the sale or barter of
6.2.1. You cannot be waitlisted when booking            the revenue ticket will still apply irrespective of   any particular Reward.
                                                                                                                                                                     applicable conditions of carriage and/or tariffs.       Rewards or tickets, any misrepresentation of facts
Reward flight tickets. Open-dated flight segments       your class of travel
                                                                                                              7.1.3. Etihad Airways will honour miles                                                                        relating to the earning or redemption of Rewards
are not permitted in Reward flight itineraries.                                                                                                                      8.1.2. In the event that an audit reveals
                                                        6.5. Change/Cancellation of a Reward ticket           which have been allocated and reported by                                                                      or any other improper conduct as determined
                                                                                                                                                                     discrepancies or violations, the processing of
6.2.2. If your ticket is lost, stolen or destroyed,                                                           a participating partner prior to its withdrawal                                                                by Etihad Airways including but not limited
                                                        6.5.1. Reward tickets (including upgrades) are                                                               Rewards or statement of account may be delayed
Etihad Airways may issue a replacement ticket for                                                             from the Etihad Guest programme. We are not                                                                    to infraction of the tariffs of Etihad Airways or
                                                        valid travel documents and are issued under                                                                  until the discrepancies are resolved to the
a replacement fee.                                                                                            responsible if a participating company which                                                                   any Etihad Guest Partner airline participant in
                                                        the same terms and conditions as commercial                                                                  satisfaction of Etihad Airways.
                                                                                                              withdraws from the programme fails to issue                                                                    the programme, any untoward behaviour with
6.3. Tax/Insurance                                      revenue tickets. These tickets are subject to
                                                                                                              Etihad Guest Miles or notify us of the Rewards.        9. Changes or Termination of the Etihad Guest           reference to any Etihad Airways employee or
                                                        those same conditions in the event of changes/
6.3.1. You are responsible for paying all applicable                                                                                                                 Programme                                               refusal to honour Etihad Airways employees>
                                                        cancellations by you.                                 7.1.4. Rewards in relation to products and services
taxes, fees and any surcharges (including, but not                                                                                                                                                                           instructions.
                                                                                                              offered by Etihad Guest Partners including but not     9.1.1. Etihad Airways may change the Etihad
limited to, Customs, inspection, immigration,           6.5.2. Name changes are not permitted on any
                                                                                                              limited to hotel, car rental or leisure partners are   Guest rules in whole or in part, at any time            10. Law and Jurisdiction
security, agriculture, facility and departure/arrival   Reward flight ticket
                                                                                                              earned in accordance with the rates and Terms          without notice. However we will make all
charges and any administrative fee) .                                                                                                                                                                                        10.1.1. These Terms and Conditions and the
                                                        6.5.3. We will issue any reward to a third party      and Conditions determined by the Etihad Guest          reasonable efforts to give you prior notice of the
                                                                                                                                                                                                                             relationship between Etihad Airways and each
6.3.2. You are responsible for obtaining all            at your request, but once issued, rewards are not     Partner and are subject to change. You should          changes
                                                                                                                                                                                                                             member are governed by UAE law as applied
necessary travel documents (including but not           transferable.                                         check the applicable rates, terms and conditions
                                                                                                                                                                     9.1.2. Etihad Airways has the right to terminate        in the Emirate of Abu Dhabi. In joining the
limited to insurance and visa) for Reward travel.                                                             with the relevant Partner before purchasing
                                                        6.5.4. In the event that the Etihad Guest                                                                    the Etihad Guest programme at any time. We              programme, you are agreeing to submit to the
                                                                                                              such products or services. A list of Etihad Guest
6.4. Upgrade                                            programme or operations of Etihad Airways are                                                                will make all reasonable efforts to give you prior      exclusive jurisdiction of the UAE.
                                                                                                              Partners is available on the website.
                                                        altered, suspended, cut back or cancelled, we                                                                notice of the termination of the Etihad Guest
6.4.1. It is possible to obtain a one-class upgrade                                                                                                                                                                          10.1.2. If in any jurisdiction, the programme, the
                                                        are unable to guarantee that any affected Reward      7.2. Earning Miles with Etihad Guest Partners          programme.
on Etihad Airways flights using Etihad Guest                                                                                                                                                                                 issue of miles or the redemption of any reward
                                                        Flights booked will be honoured. Miles for such
Miles, provided the revenue ticket has been                                                                   7.2.1. Etihad Guest Miles may be earned only by        9.1.3. Etihad Airways reserves the right to             is unlawful, then to the extent that the laws of
                                                        reward flights booked but not honoured will be
issued prior to the upgrade being requested,                                                                  the Member whose name appears on the invoice           interpret and apply the policies and procedures         that jurisdiction are applicable, the issue or
                                                        reinstated to members’ accounts.
space is available and you have sufficient miles                                                              or order for the purchase of products and/or           communicated in these Terms and Conditions.             redemption of miles or rewards and any related
in your Etihad Guest Account. Upgrades are              7. Partners                                           services with an Etihad Guest Partner.                 All decisions by Etihad Airways shall be final          documents are void.
available from Coral Economy Class to Pearl                                                                                                                          and conclusive in each case. These Terms and
                                                        7.1.1. Etihad Airways may change or terminate         7.2.2. Etihad Guest Miles cannot be split between
Business Class for all members and from Pearl                                                                                                                        Conditions supersede all previously published
                                                        Etihad Guest Partners, or modify partner              two or more Members.
Business Class to Diamond First Class for Gold/                                                                                                                      Terms and Conditions.
Elite members only.




32 ETIHAD GUEST                                                                                                                                                                                                                                                                    ETIHAD GUEST 33
CONTACT US

  If you are living in    Call                                Fax
     UAE                  Toll-free 800 GUEST or 800 48378    +971 2 627 1461
     Middle East
     Africa               +971 800 48378                      +971 2 627 1461
     Asia
     Americas
     Europe               +49 221 9637 2833                   +971 2 627 1461

     India                    800 971 2001                    +971 2 627 1461

     Pakistan                 800 90 971 006                  +971 2 627 1461



By post                               By email
Etihad Guest Service Centre           guest@etihadguest.com
PO Box 44459
Abu Dhabi                             For More information
United Arab Emirates                  Visit etihadguest.com




34 ETIHAD GUEST                                                                 ETIHAD GUEST 35
                                    October 2009
                  etihadguest.com
36 ETIHAD GUEST

								
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