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Membership Guide
Welcome to your
world of Rewards
ETIHAD GUEST 1
CONTENTS Welcome 5 Spending Etihad Guest Miles 20
Earning Etihad Guest Miles 6 Etihad Guest Reward Shop 23
Etihad Guest Tiers 7 Mileage Calculator 24
Family Membership 11 Flight Rewards 25
Benefits at a glance 13 etihadguest.com 27
Welcome to a world of free flights, free Rewards and total freedom! Our Partners 15 Terms and Conditions 30
Keeping track of your Miles 19 Contact us 34
2 ETIHAD GUEST
WELCOME TO ETIHAD GUEST
Thank you for joining Etihad Guest. We are pleased to
welcome you onboard a loyalty programme that believes Start a rewarding journey today
you deserve to be seriously rewarded. That’s why we have
made Etihad Guest one of the most generous and flexible You can start earning Etihad Guest Miles even without
frequent flyer programmes available today. having to take a flight by staying or shopping with our
Unique features
growing list of retail, destination or lifestyle partners. • 1MileRedemption
Please spare some time to go through the following 1 Mile is all you need to start
pages. It will help you get the maximum benefit from your And as soon as you enrol into the Etihad Guest redeeming!
membership. You will also discover the fine details and Programme you will receive access to exclusive • Miles+Cash
extra benefits that set us apart. Don’t have enough miles for a Reward?
offers not available elsewhere, regular member
Use a combination of miles and cash.
Make it a point to check out our Family Membership feature, offers, special rates on events and competitions and
• Earn miles on cash spent on flight
which allows up to nine members of a family to contribute invitations to participate in some very exciting raffles
rewards
to a common pool of miles so your miles build up faster. and auctions.
• Reward Shop
Choose from over 1600 Rewards.
Our redemption section tells you all about how you can With Etihad Guest it is our promise that every mile
redeem your miles for airline tickets, cabin upgrades as well earned is worth something, so you never have to lose • GuestSeat and OpenSeat
Any seat availability, no more blackout
as for over 1600 products in our exclusive Reward Shop. a single mile. periods.
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EARNING ETIHAD GUEST MILES ETIHAD GUEST TIERS
Etihad Guest Tiers
To earn Etihad Guest Miles, remember to quote your
When you join, you will be part of the base tier - Etihad Guest. Based on your flight
Earning Etihad Guest Miles is simple and use one of our partners. For flights taken on Etihad premium classes – 50% bonus for Pearl Business class
activity with Etihad Airways, which will be measured in Tier Miles or Tier Segments, Etihad Guest Number when you fly Etihad Airways or
straightforward. As a member, you will earn miles Airways, Etihad Guest Miles are earned at the rate of 1 and 100% bonus when you fly in Diamond First class.
every time you fly with Etihad Airways, one of our mile for every mile flown. Etihad Guest Miles are valid
you can progress upwards through Etihad Guest Silver to Etihad Guest Gold. The
use the services of our partners.
Tier Bonus Miles more frequently you fly with Etihad, the sooner you will advance to higher levels of
partner airlines or when you use any of our wide for three years from the date you earn them, during
As a way of saying thank you for their loyalty, Etihad membership where you can enjoy exclusive benefits and greater recognition.
variety of non airline partners ranging from retail which you can redeem them at any time for rewards.
Guest Gold and Silver members will get even more
chains, hotels, leisure partners and more. Etihad Guest Tier Miles Earning Etihad Guest Tier Miles/Tier Segments.
Class Bonus Miles Etihad Guest Miles. A bonus of 50% and 25% For Example: You fly Abu Dhabi to London on Etihad Airways
With so many options to earn miles, it’s easy to Tier Miles are earned every time you fly on an eligible flight with Etihad. They are
In addition to the basic mileage you earn, we reward respectively on the miles flown on all Etihad Airways
build up a bank of Etihad Guest Miles, which you the actual miles flown on Etihad Airways plus any applicable Class Bonus Miles Class of Etihad Guest Class Bonus Etihad Guest
you generously with bonus miles for travelling in our flights. Total
can redeem for flights or any of the exciting array of earned. Tier Miles are not earned for transactions with partners. As the name Travel Tier Miles Miles Tier Segments
rewards on our Reward Shop. To make your miles suggests, Tier miles help you move up to a higher Tier. The number of Tier miles you
Coral
grow faster, take advantage of our special promotions See how your miles accumulate. earn depends on the distance you fly and the cabin you fly in. Tier Miles cannot be Economy 3409 - 3409 1
and regular partner offers. For Example: You fly Abu Dhabi to London on Etihad Airways (3409 miles) redeemed for Rewards. class
Class of travel Etihad Guest Miles earned Miles earned Pearl
Etihad Guest Miles Etihad Guest Tier Segments
Business 3409 1705 5114 2
This is the basic currency of our programme, earned Coral Economy class 100% of actual miles flown 3409 We have introduced Tier Segments to accommodate guests who travel frequently class
every time you fly with Etihad Airways or when you but do so on short distances. Tier Segments are earned at a rate of 1 Tier Segment for
Pearl Business class 150% of actual miles flown 5114 Diamond
each flight made in Coral Economy class, 2 Tier Segments in Pearl Business class and 3409 3409 6818 3
Diamond First class 200% of actual miles flown 6818 3 Tier Segments in Diamond First class. First class
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ONE TRIP. A WORLD OF OPPORTUNITY ETIHAD GUEST GOLD
This is the validity of your Etihad Guest Gold membership
See how easily Etihad Guest Miles build up in just one trip depending on your tier. Attaining and Maintaining Etihad Guest Tiers
Whether you’re higher than average with Silver or at the very top with Gold, you Nov 2009 Jan 2011 Dec 2011 Mar 2012
A member of Etihad Guest Tier flies Abu Dhabi to London get so much more with Etihad Guest. To continue to enjoy your exclusive tier
Etihad Guest Class Total Etihad benefits, you should have earned sufficient Tier Miles or Segments in the last full You’re now an You can enjoy all the
Tier Bonus
Miles Bonus Guest Miles Etihad Guest Gold Tier benefits
calendar year prior to the expiry date of your membership.
Coral Economy class Gold member! You should earn 40,000 Tier Miles or 30 Tier Segments until Mar 2012!
Etihad Guest 3409 - - 3409 Tiers Attaining a Tier Maintaining a Tier within this period to retain your Gold status
Etihad Silver 3409 - 852 4261 Tier Miles Tier Segments Tier Miles Tier Segments
Etihad Gold 3409 - 1705 5114 Etihad Guest Silver 25,000 20 20,000 15 ETIHAD GUEST SILVER
Pearl Business class
Etihad Guest Gold 50,000 40 40,000 30
Etihad Guest 3409 1705 - 5114 This is the validity of your Etihad Guest Silver membership
Etihad Silver 3409 1705 852 5966 Etihad Guest Tier Miles/Segments are tracked in any rolling 12-month period to
Etihad Gold 3409 1705 1705 6819 measure a particular Etihad Guest Tier, or upgrade to a higher tier. Once you have Nov 2009 Jan 2010 Dec 2010 Mar 2011
Diamond First class attained a tier, your status is valid for the rest of that calendar year plus one year for
Etihad Guest 3409 3409 - 6818 Silver and 2 years for Gold. In addition, you will enjoy the benefits of the tier for a
You’re now an You can enjoy all the
Etihad Silver 3409 3409 852 7670 bonus 3 months. Etihad Guest Silver Tier benefits
Etihad Gold 3409 3409 1705 8523 For example, if you reach Etihad Guest Silver in November 2009, you can enjoy Silver member! You should earn 20,000 Tier Miles or15 Tier Segments until Mar 2011!
Class Bonus: 50% for Pearl Business class and 100% for Diamond First class the Silver status until March 2011. If you attain your Etihad Guest Gold Tier in within this period to retain your Silver status
Tier Bonus: 25% for Etihad Guest Silver members and 50% for Etihad Guest Gold members
November 2009, you can enjoy the Gold status until March 2012.
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• 100% transfer of Etihad
Guest Miles to Family FAMILY MEMBERSHIP
Head account
• Separate Etihad Guest Generosity is the hallmark of Etihad Guest, whether it be the miles you earn or the Members eligible to become Family Guests are: father, mother, brother, sister,
Rewards you get; our Family Membership is no less generous. Up to nine members spouse, child, grandchild, grandparent, parent-in-law, step-parent, step-child, step-
membership for everyone can be enrolled into one Family Membership account. What’s more, every single sibling, step-grandchild, and household help.
• Enrol up to 9 family Etihad Guest Mile earned by a Family Guest is transferred into the Family Head
members
account.
The Family Head will manage redemption of all Etihad Guest Miles, but each
Take advantage and create your
• Pooling miles means member in the family account will continue to hold an individual Etihad Guest
Number and receive 100% of the Etihad Guest Tier Miles. As explained earlier, it’s
Family Membership account today.
quicker redemption
the Tier Miles which decide whether you are a Silver or Gold member, so even if Pool your miles and get to your
your Eithad Guest Miles have been transferred to the Family Head’s account, if you
have the required number of Tier Miles you can progress through the tiers at your Rewards faster.
own pace.
Creating a Family Membership is as easy as logging on to etihadguest.com and
requesting a Family Membership online.
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BENEFITS AT A GLANCE
BENEFITS ETIHAD GUEST ETIHAD GUEST SILVER ETIHAD GUEST GOLD
Tier Bonus Miles 25% 50%
Additional 50% Etihad Guest Miles for travel in Pearl Business class • • • Notes
Additional 100% Etihad Guest Miles for travel in Diamond First class • • • 1. Applicable on revenue tickets
for Etihad Airways marketed
Earn Etihad Guest Miles with our partners • • • and operated flights and not on
Family Membership • • • partners.
2. Only when travelling on Etihad
Online redemption via Reward Shop • • •
Airways operated flights.
Travel preferences recorded online • • • 3. Only where service is offered.
Waitlist priority1 • • • 4. Bookable in the highest economy
If booked 48hrs If booked 24hrs fare.
Guaranteed Coral Economy seat4
in advance in advance 5. Accompanying guest of Gold
If booked 48hrs If booked 48hrs If booked 48hrs member should be travelling on
in advance in advance in advance Etihad Airways.
Upgrade using miles from Coral Economy class to Pearl Business class 6. Not applicable on routes where
Instant Upgrades Instant Upgrades Instant Upgrades
the piece concept operates.
at the airport7, 8 at the airport7, 8 at the airport 7, 8
7. On duty manager’s discretion and
If booked 48hrs
subject to seat/ meal availability.
in advance
Upgrade using miles from Pearl Business class to Diamond First class 8. Member transacting the miles
Instant Upgrades
should be present when requesting
at the airport7, 8 an Instant Upgrade at the airport
Lounge access - Pearl Business class Lounge2, 5 Self Self + guest for a family member or a friend.
Excess baggage allowance6 10kgs 15kgs For detailed explanation of the
service benefits, please refer to the
Fast Track Immigration & Baggage3 • Etihad Guest website.
12 ETIHAD GUEST ETIHAD GUEST 13
OUR PARTNERS
With our growing list of global partnerships you can Remember to quote your Etihad Guest Number whenever
earn miles when you fly, stay, drive or shop with any
of our partners. Regular partner promotions provide you make a reservation, and present your Etihad Guest
you with exciting opportunities to earn even more
miles. Our list of partners is continuously growing, for
Card at the point of transaction such as checking in for a
a full updated list please visit etihadguest.com. flight or into a hotel, or collecting a rental car
Earning miles with airline partners
Our airline partners not only give you the opportunity
to visit destinations around the world to which we The mileage earning rate varies with individual tracked and credited to your account approximately
don’t fly ourselves, they also allow you to earn and partners but there are so many tempting offers that six to eight weeks after your transaction. For missing
spend miles with them! you can indulge in your favourite pastime and watch partner activity, please refer to the partner contact
your balance grow. detailed on etihadguest.com
Non-airline partners
To discover our partners and to find out the number
Take advantage of the attractive earning opportunities
of miles you can earn with them, simply visit
offered by our non airline partners - hotels, financial
etihadguest.com and visit our partners section.
institutions, car rental companies, retail chains,
telecommunication services, lifestyle partners and The Etihad Guest Miles you earn with our partners are
many more.
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Hotel Partners Financial Partners Shopping Partners Airline Partners Leisure and Lifestyle Partners
Destination Partners Telecom Partners
Car Rental Partners
Etihad
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KEEPING TRACK OF YOUR MILES
Your statement records all the miles you have earned and redeemed within a given
period. This will not only help you plan your spend, it will also enable you to see
Remember to keep a copy of the original
how close you are to maintaining your current tier or attaining a higher tier. documents for your records until the miles
You can subscribe to monthly e-statements that include our quarterly newsletter
detailing special offers and promotions.
have been credited.
You can always check your mileage status and any special promotions we have on The easiest way to claim missing miles is through our website at etihadguest.com.
offer at any time by logging on to etihadguest.com. Alternatively you can also claim missing miles by sending your original boarding
The e-statement will be mailed to the email address currently stored in your pass or a copy of your ticket coupon to the Etihad Guest Service Centre within 6
profile. If you wish to update your contact details at any time, please log on to months of the transaction. Please allow up to eight weeks for partner miles to be
etihadguest.com and update your profile. credited to your account.
Claim Missing Miles
You can claim missing miles for flights up to six months from the date of travel or
three months prior to your enrolment date.
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SPENDING ETIHAD GUEST MILES
Whether you want to fly, stay, shop, dive or live the you can use a combination of miles and cash. You can airline programme and with no blackout periods. Look
life of James Bond, you can exchange your miles for decide how many miles you want to use and pay for out for GuestSeat offers to enjoy flight redemptions
THE SLIDER TOOL
your dream Reward! We have over 1600 Rewards the rest in cash with our Miles+Cash feature. What’s and to stretch your miles further.
today and the list is growing. more, you also earn miles on the actual cash spent Any seat availability, OpenSeat concept Unique features
You can spend all your miles or you can choose our on Flight Rewards. Enjoy the flexibility of any seat being available when
Miles+Cash option. Unlike other programmes, we To make it easier, we have designed a Slider Tool to you use Etihad Guest Miles to redeem an OpenSeat
• 1MileRedemption
offer you the total flexibility to decide how many help you see the ratio between miles-redeemed and Flight Reward. With our OpenSeat feature you can Value per Mile • Miles+Cash
miles you would like to redeem and how much cash cash-required. You can also see immediately the value book any available seat across all our routes. Coupled USD 5.02391
you would like to contribute. of each mile you are spending. with our no blackout policy, this ensures that you can • Earn miles on cash spent
get a redemption seat on any flight in any season! on flight rewards
It’s this combination of flexibility and opportunities No blackout periods Miles Cash (USD)
offered that’s earned us the title of being one of the Etihad Guest lets you book even the very last seat if Immediate Rewards • Reward Shop
most rewarding programmes in the industry, and our you have the required number of miles, as we do not With our 1MileRedemption feature, fly once and 84 2, 116.43 Add to Basket
numerous awards are ample proof of this. restrict you with blackout dates. enjoy instant Rewards! All you need is 1 mile to use • GuestSeat and OpenSeat
GuestSeat our Miles+Cash feature to redeem for your favourite
What makes us unique!
You can book a GuestSeat for the same or less miles Reward. To check on the latest attractions, visit our
Miles+Cash online Reward Shop today.
than you would normally expect to pay with any other
If you don’t have enough miles to redeem for a Reward,
20 ETIHAD GUEST ETIHAD GUEST 21
ETIHAD GUEST REWARD SHOP
Etihad Guest Reward Shop – exciting rewards are just a click away! Rewards in the air
Our Reward Shop is one of the easiest and most rewarding to use. Redeem your Etihad Guest Miles on flights with us, in any cabin. The easiest way to
• With over 1600 Rewards, many of which are not available in stores, you are spoilt do it is online. Refer to the interactive mileage calculator or the Reward table to find
for choice. From elegant household items, flights, exciting adventure rewards, out the number of miles required for your chosen flight.
jewellery, electronics and more, the Etihad Guest Reward Shop has something You can also book a Reward by calling the Etihad Guest Service Centre. Redeem
for everyone. your miles for free tickets with Etihad Airways, as well as with our airline partners,
• We also feature unique ways to redeem miles, like our James Bond experience. for yourself or for family and friends.
• Our online raffles and auctions are two very popular features. Participate in our
raffles and you can win prizes for a fraction of the actual cost.
• We are continuously adding to our list of rewards; as we go to print we have over
1600 rewards to offer you.
• A quick way to check out what’s available today is by logging on to our Reward
Shop. Most of our rewards are available for worldwide delivery, so no matter
where you are based, you are sure to enjoy shopping at the Etihad Guest Reward
Shop!
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THE MILEAGE CALCULATOR
FLIGHT REWARDS
Redeem your Etihad Guest Miles for a one way or a 48 hours before the flight Instant Upgrades at the airport are available for
return Flight Reward. Log on to etihadguest.com to To avoid disappointment, contact the Etihad Guest yourself or a guest travelling with you on the same
check your miles balance, flight availability and to Service Centre at least 48 hours before the flight to flight.
book your flight. You can also contact the Etihad book a flight upgrade. While our Etihad Guest Silver Members and our Etihad
Guest Service Centre to book your Flight Reward. Instant Upgrades Guest Members can redeem miles for an upgrade
After you complete your transaction, the miles will be As an Etihad Guest Member you have the added from Coral Economy class to Pearl Business class,
debited from your account and you will receive your benefit of redeeming your miles to instantly upgrade our Etihad Guest Gold Members have the exclusive
e-ticket. You can also redeem your miles for tickets yourself to the next higher cabin at any airport on our benefit of redeeming miles for an upgrade from Pearl
with our airline partners. network when you check-in. Business class to Diamond First class as well.
Upgrades using miles Upgrades at the airport are subject to availability of Visit our mileage calculator and at the click of a
Now you can travel in even greater comfort and seat and meal and according to time to flight closure button see how far your miles can take you!
luxury by redeeming your Etihad Guest Miles and and are solely at the discretion of the Duty Manager.
treating yourself to a flight upgrade to the next higher Provided that you have enough miles in your account,
cabin on Etihad Airways flights. all you have to do is present your membership card
and enquire with our check-in staff, and they will be
happy to process your request.
24 ETIHAD GUEST ETIHAD GUEST 25
LOG ON TO etihadguest.com
Whether you wish to redeem your miles for a Flight Your Page
Reward, or update your account profile, or simply Customize and create your own Etihad Guest page
check on the status of your account, you can save using this feature. It gives you the flexibility to choose
time when you use our services online. All you need what you would like to see when you log on to your
to do is login with your Etihad Guest Number and account.
password on etihadguest.com. If you have forgotten Your Account
your password, simply click on ‘Request/Forgotten Update your profile and ensure that we have your
password’ link on the login page. You can also contact latest contact information. Better yet, tell us more
the Etihad Guest Service Centre for assistance. about your preferences and interests!
Join Password Change
See how rewarding it is to be a member of Etihad Regularly change your password to ensure higher
Guest. Discover what makes Etihad Guest so different security for your online transactions.
from the rest.
Transaction Details
Family Membership Keep a track of how many Etihad Guest Miles you
Enrol up to 9 members right away. Sign up for a family have earned and redeemed and how close you are to
account today and see how your miles build up! attaining your next tier.
26 ETIHAD GUEST ETIHAD GUEST 27
Your Miles Partners Mileage Calculator
Know more about your Etihad Guest miles and find Click here to see all our Partners, arranged by category Do away with the lengthy mileage tables and simply
out the many ways to earn them. for your convenience. use our mileage calculator to check the total miles
How to Redeem Communication Preferences you will earn on a flight or to determine the number
See the endless possibilities of redeeming your miles Subscribe to the many different special offers, of miles you require to redeem a flight.
with Etihad Guest. newsletters, statements and latest news items to keep Slider Demo
Your Rewards up to date on what is happening in the Etihad Guest View the Slider demo on any reward page and learn
Check out the numerous rewards available on world. how to use this exciting tool.
our world-class Reward Shop. Don’t miss the Claim Missing Miles Contact us
auctions and raffles that we have from time to time. If you find that any of your Etihad Guest Miles are not Find out how you can contact us by phone, fax, email
Visit rewards.etihadguest.com for details. credited to your account, have your miles retroactively or post.
Your Offers credited within six months of the transaction.
See the latest offers we’ve hand-picked to make Etihad Redeemable Destinations
Guest a more rewarding experience for you. View the list of Etihad Airways destinations available
for you to redeem on etihadguest.com
28 ETIHAD GUEST ETIHAD GUEST 29
Terms & Conditions of Members under 18 years of age must be
completed on their behalf by a parent or a
membership card and quote the membership
number at any time while booking, ticketing, or
2.4.4. An Etihad Guest Account will be
automatically terminated on the death of the
3.1.4. All correspondence pertaining to the Family
Membership will be sent to the Family Head.
Miles/Segments for qualifying flights on Etihad
Airways flights or Etihad Airways partner airline
5.1.5. Etihad Guest Miles will be issued only for
flights actually flown by you and will be based on
5.1.11. Any services offered by non-airline Etihad
Guest Partners at employee reduced rates may not
7 days of travel, and any partner credits should will be applicable to flight Rewards.
appear within 60 days of the activity.
These Terms and Conditions form the basis of 6.1.7. You must book your Reward tickets no less
guardian. Etihad Airways may accept or reject any while travelling on or claiming a Reward. member. Miles accumulated prior to this will flights as specified in the latest Etihad Guest the class of the ticket you have paid for and will qualify for miles accrual.
the Etihad Guest programme. They would apply 3.1.5. Family Guests will be able to accrue 6. Redeeming Etihad Guest Miles than 3 working days prior to departure for all
application at its absolute discretion. be cancelled. However, Etihad Airways may, at communication as issued from time to time. not reflect any complimentary upgrades.
to the relationship between Etihad Airways and 2.3. Loss or Damage of Etihad Guest Card Etihad Guest Tier Miles and attain/maintain their 5.1.12. All miles have no cash value. Etihad Airways flights and no less than 14 working
its own discretion, reinstate Etihad Guest Miles 6.1.1. All Rewards available in the Etihad Guest
the members of the Etihad Guest programme and 2.1.6. The start date of your membership will own level within the Etihad Guest programme. 5. Earning Etihad Guest Miles 5.1.6. Only qualifying fares on Etihad Airways or days notice for booking on Partner airline flights.
2.3.1. In the event of loss, theft or unauthorized use in favour of the heirs of the deceased upon 5.1.13. Etihad Guest Miles are valid for a three- programme are as specified on our website, in the
are intended to protect both our members and be the date the Enrolment Form was signed or However, all Etihad Guest Miles will be Etihad Guest Partner Airlines qualify for mileage
of your Etihad Guest Card, it is your responsibility application of his/her representative, or in the 5.1.1. You may earn Etihad Guest Miles from the year period from the date of the activity for which most current edition of your member guide or the 6.1.8. Etihad Guest Miles may be re-credited to a
Etihad Airways. It is your responsibility to read the date the application was made via the web, automatically transferred to and accumulated credit. The following fare types will not qualify for
to inform Etihad Airways as soon as possible. You case of a Family Membership, in favour of the day you enrol in the Etihad Guest programme they were earned. Unused Etihad Guest Miles will most recent Etihad Guest communications issued. member if no part of the Reward ticket has been
and understand them. The definitions are set out telephone or at the Etihad Guest Service Centre. under the account of the Family Head. mileage credit - travel industry reduced rates, free
are liable for all use of your Etihad Guest Card or nominee appointed by the remaining Family by travelling with us or by using other products expiry at the end of such validity period These are subject to the terms and conditions of used, the Reward ticket is valid and the Etihad
at the end of these Terms and Conditions. These If an application is rejected then any benefit that or non revenue tickets, military or government
Etihad Guest Number until we are notified of the Guest Members. 3.1.6. Either the Family Head or the Family Guest or services supplied by participating Partners as each Rewards provider. Guest Miles used for such Reward ticket would
Terms and Conditions are effective as at the date may have been accrued will be null and void. tickets and any other fares that are from time to 5.1.14. Only you as a member may authorize the
loss or unauthorized use of your card. on their own may cancel the participation of a specified in the latest Etihad Guest communication not have expired if not for the redemption. Any
of publication and may be changed/modified by 2.4.5. If Etihad Airways terminates or cancels your time declared by Etihad Airways to be ineligible deduction of miles or issue of rewards from your 6.1.2. You may claim Rewards either when you
2.1.7. It is your responsibility to ensure that Family Guest at any time by giving written notice as issued from time to time. Etihad Airways will Etihad Guest Miles that have expired will not be
Etihad Airways at any time. For the latest Terms 2.3.2. Etihad Guest Cards that have been lost or membership, all accumulated Etihad Guest Miles for mileage credit. Etihad Guest Account. have sufficient miles accumulated in your Etihad
you take appropriate care of your Etihad Guest to the Etihad Guest Service Centre. However, credit the Etihad Guest Account of the member re-credited.
and Conditions, please refer to the Etihad Guest damaged can be replaced via the Etihad Guest and Etihad Guest Tier Miles are deemed to have Guest Account or you may contribute cash as
Card with your Etihad Guest Number to prevent the Etihad Guest Miles accumulated in the irrespective of the identity of the person or the 5.1.7. Etihad Guest Miles are only credited for 5.2. Crediting Etihad Guest Miles
website, www.etihadguest.com. Service Centre. Such replacement of Etihad Guest expired and will immediately be removed from part payment for Rewards as communicated by 6.1.9. To the extent permitted by law Etihad
unauthorized persons from accessing your Family Membership will remain with the Family entity paying for the ticket or services. Members services and products actually supplied and
Cards will be subject to a fee of 500 Etihad Guest your membership account. 5.2.1. While Etihad Airways and Etihad Guest the most recent Etihad Guest communications Airways accepts no liability whatsoever in respect
account. Head and are not transferable or divisible on are personally responsible for informing any third paid for. In particular, no miles will be earned in
Membership Miles. Partners make every attempt to provide accurate issued. of any damage, death, delay, injury or loss arising
3. Family Membership separation. party or entity paying for the ticket or services connection with products or services which have
2.1.8. When you enrol into the Etihad Guest credit of mileage, it is your responsibility to retain out of or in connection with the services or
Enrolment 2.4. Cancellation of Membership including but not limited to the Member’s been ordered but cancelled prior to payment. 6.1.3. All Rewards must be booked via the Etihad
programme, you will either select a secure 3.1.1. Etihad Guest Members from the same 3.1.7. The Family Head maintains exclusive and provide the necessary documents, such as Rewards supplied by Etihad Airways or an Etihad
employer in respect of the advantages obtained Guest website, or via the Etihad Guest Service
Application to join the Etihad Guest programme password or one will be supplied to you. This 2.4.1. You may at any time cancel your family may elect to pool their mileage by starting control of the account balance and as such 5.1.8. When an Etihad Guest redeems Etihad boarding passes, tickets and receipts in the event Guest Partner, or in connection with a refusal to
through the Etihad Guest programme. Centre as specified in the most current edition
deems acceptance of all Terms and Conditions password will be used to authenticate members membership by providing written notice to a Family Membership. One member from the controls all redemptions made through the Family Guest Miles in combination with cash against that a retroactive credit is claimed. supply a Reward by Etihad Airways or an Etihad
of your member guide or the most recent Etihad
2.1.Enrolment wishing to perform transactions via the web. Etihad Airways. Upon receipt of the notice, we family is designated as the Family Head. As a Membership. 5.1.2. All mileage and subsequent Rewards must the purchase of a qualifying flight, Etihad Guest Guest Partner. The Rewards supplied to a Member
5.2.2. Etihad Guest Miles are not transferable Guest communications issued.
will cancel the relevant membership and all Family Head you may nominate a maximum be earned according to the terms and conditions Miles will accrue only in respect of the paid part will be subject exclusively to the terms and
2.1.1. Application to join the Etihad Guest 2.1.9. You should not disclose this password 3.1.8. Etihad Airways retains absolute discretion and cannot be combined with miles of any other
accumulated Miles in your membership account of eight family members (Family Guests) to be of the Etihad Guest programme. of that purchase. 6.1.4. Where cash is made as part payment for conditions of the party supplying that Reward.
programme deems acceptance of all Terms and to another person. Please make sure that your to accept or reject any application for Family Etihad Guest Account except as part of a Family
will immediately expire. Accordingly, we would enrolled in your Family Membership. flight Rewards a minimum contribution of miles Etihad Airways strongly recommends that you
Conditions of the said programme. password is not written down and kept with your Membership and to cancel any member’s account 5.1.3. To earn Etihad Guest Miles, you must quote 5.1.9. Provided the Etihad Guest Member has Membership as explained in Section 3 above.
like you to carefully plan all cancellations to avoid may be required. The minimum contribution can check the terms and conditions of Etihad Airways
Etihad Guest Card. 3.1.2. Family Members eligible to become Family in the event of breach of the terms and conditions your name and Etihad Guest Number and may be provided the necessary information at the time Credit is not given for any activity undertaken
2.1.2. Subject to local laws, application to join the any unintentional loss of accumulated Miles. be altered at anytime by Etihad Airways without as appearing in their website and those of the
Guests are: brothers, sisters, father, mother, of the Etihad Guest programme. required to produce your Etihad Guest Card at the of ticketing / time of check-in, mileage will be before membership is granted unless otherwise
Etihad Guest programme is open to any individual 2.2. Etihad Guest Cards notice. Etihad Guest Partners prior to redeeming.
2.4.2. Etihad Airways retains the right to cancel spouse(s), children, grandchildren, grandparents, time of reservation or check-in for a qualifying credited within 3 days of travel. Mileage credit specified by Etihad Airways.
who is at least two years of age. 4. Guest Tiers
2.2.1. The Etihad Guest Card may only be used your membership in the event of any breach of parents-in-law, step-parents, step-children, step- flight and at the time of paying for other qualifying in respect of purchase of a product or service 6.1.5. All Flight Rewards must be either on the 6.1.10. Reward travel that encounters a delay or
5.3. Mileage Statements
2.1.3. Membership of the Etihad Guest programme by the member named on that card. The Etihad the membership Terms & Conditions. Any Reward siblings, step-grandchildren, and one household 4.1.1. The number of Etihad Guest Tier Miles or products or services. from an Etihad Guest Partner will be as specified routes operated by Etihad Airways or an Etihad cancellation by Etihad Airways will be managed
is open only to individuals. It is not open to Guest Card is not a credit card and is used for the booking made by you either before or after the help. the qualifying flights required for each tier, and in the most current edition of the member guide 5.3.1. Mileage statements will be issued to you Guest Partner. in line with commercial revenue procedures.
5.1.4. Etihad Airways reserves the right to
companies, trusts, partnerships or other entities purpose of identification only. date of breach will be subject to review, and the benefits and privileges provided to a member or the most recent Etihad Guest communications periodically at the discretion of Etihad Airways.
3.1.3. A Family Guest must be an existing Etihad make Etihad Guest Miles and promotional 6.1.6. All Rewards are subject to availability and 6.1.11. Children travelling as unaccompanied
possible cancellation, by us. at each Guest Tier are detailed in the member issued. You can also view your account information
2.1.4. Etihad Guest Membership is not 2.2.2. The Etihad Guest Card is the property of Guest Member; otherwise they must enrol first and offers available to selected members based on the Reward providers’ restrictions. The number minors or young persons may travel alone only
guide and may be changed at any time without online.
transferable. Etihad Airways and must be returned whenever 2.4.3. After a period of thirty six months of then be nominated into a Family Membership. flight activity, geographic location, programme 5.1.10. Payments made for applicable taxes, fees of Etihad Guest Miles required for a Reward on Reward bookings made at full adult mileage
notice.
requested. inactivity by you, Etihad Airways reserves the right Once listed as a Family Guest, such members participation or information supplied by the and charges imposed by government or other 5.3.2. Details of any Etihad Airways mileage is subject to change. All travel restrictions and redemption levels.
2.1.5. To apply for membership, you must to terminate your membership account. cannot be replaced for a period of 12 months. 4.1.2. A member may earn Etihad Guest Tier member. authorities, or by the operator of an airport, shall earned should appear on your account within conditions that are made applicable by Etihad
complete the Enrolment Form and provide 2.2.3. Etihad Airways and Etihad Guest Partners 6.1.12. Flight Rewards and Upgrade Rewards can
not contribute to any miles accrual. Airways or the Reward provider from time to time
all mandatory details. Applications in respect have the right to require you to produce your be made for infants under 2 years of age, and will
be priced at 25% of the normal mileage cost for
such Rewards.
30 ETIHAD GUEST ETIHAD GUEST 31
6.1.13. Flight Rewards and Upgrade Rewards can 6.4.2. Upgrade Rewards can only be obtained agreements as it deems necessary from time to 7.2.3. As an Etihad Guest member you will earn 9.1.4. Etihad Airways in its sole judgment reserves
be made for children between 2 and 12 years of in conjunction with Revenue tickets booked in time and without notice to members. your Etihad Guest Miles in accordance with the the right to disqualify a member from further
age, and will be priced at the full mileage cost certain Booking Classes. The Revenue ticket must terms and conditions of the Etihad Guest Partner participation in the Etihad Guest programme,
7.1.2. Any participating Etihad Guest Partner
for such Rewards. be in the following classes: Y, B, H, K, M, Q in as deemed eligible by the partner. cancel all accumulated Etihad Guest Miles and
may at any time withdraw from the programme
Coral Economy Class or J, C in Pearl Business seek compensation for Rewards used if Etihad
6.1.14. If an Etihad Guest is under 18 years of or change the terms and conditions of the supply 8. Auditing
Class. Airways deems the member has engaged in wilful
age, reservations must be made with the consent of products and services. We cannot guarantee
8.1.1. Etihad Airways reserves the right to audit any misconduct or has breached any of the Terms and
of their parent or legal guardian. 6.4.3. For the avoidance of doubt, in the event that any participating company will continue to
and all Etihad Guest Accounts in the programme Conditions governing the programme including
that you upgrade a revenue ticket pursuant to this participate in the Etihad Guest programme nor
6.2. Reward Flight ticketing at any time and without notice to the member to but not limited to: failure to follow Etihad Guest
clause, the fare and ticketing rules applicable to can we guarantee the continued availability of
ensure compliance with the programme rules and policies and procedures, the sale or barter of
6.2.1. You cannot be waitlisted when booking the revenue ticket will still apply irrespective of any particular Reward.
applicable conditions of carriage and/or tariffs. Rewards or tickets, any misrepresentation of facts
Reward flight tickets. Open-dated flight segments your class of travel
7.1.3. Etihad Airways will honour miles relating to the earning or redemption of Rewards
are not permitted in Reward flight itineraries. 8.1.2. In the event that an audit reveals
6.5. Change/Cancellation of a Reward ticket which have been allocated and reported by or any other improper conduct as determined
discrepancies or violations, the processing of
6.2.2. If your ticket is lost, stolen or destroyed, a participating partner prior to its withdrawal by Etihad Airways including but not limited
6.5.1. Reward tickets (including upgrades) are Rewards or statement of account may be delayed
Etihad Airways may issue a replacement ticket for from the Etihad Guest programme. We are not to infraction of the tariffs of Etihad Airways or
valid travel documents and are issued under until the discrepancies are resolved to the
a replacement fee. responsible if a participating company which any Etihad Guest Partner airline participant in
the same terms and conditions as commercial satisfaction of Etihad Airways.
withdraws from the programme fails to issue the programme, any untoward behaviour with
6.3. Tax/Insurance revenue tickets. These tickets are subject to
Etihad Guest Miles or notify us of the Rewards. 9. Changes or Termination of the Etihad Guest reference to any Etihad Airways employee or
those same conditions in the event of changes/
6.3.1. You are responsible for paying all applicable Programme refusal to honour Etihad Airways employees>
cancellations by you. 7.1.4. Rewards in relation to products and services
taxes, fees and any surcharges (including, but not instructions.
offered by Etihad Guest Partners including but not 9.1.1. Etihad Airways may change the Etihad
limited to, Customs, inspection, immigration, 6.5.2. Name changes are not permitted on any
limited to hotel, car rental or leisure partners are Guest rules in whole or in part, at any time 10. Law and Jurisdiction
security, agriculture, facility and departure/arrival Reward flight ticket
earned in accordance with the rates and Terms without notice. However we will make all
charges and any administrative fee) . 10.1.1. These Terms and Conditions and the
6.5.3. We will issue any reward to a third party and Conditions determined by the Etihad Guest reasonable efforts to give you prior notice of the
relationship between Etihad Airways and each
6.3.2. You are responsible for obtaining all at your request, but once issued, rewards are not Partner and are subject to change. You should changes
member are governed by UAE law as applied
necessary travel documents (including but not transferable. check the applicable rates, terms and conditions
9.1.2. Etihad Airways has the right to terminate in the Emirate of Abu Dhabi. In joining the
limited to insurance and visa) for Reward travel. with the relevant Partner before purchasing
6.5.4. In the event that the Etihad Guest the Etihad Guest programme at any time. We programme, you are agreeing to submit to the
such products or services. A list of Etihad Guest
6.4. Upgrade programme or operations of Etihad Airways are will make all reasonable efforts to give you prior exclusive jurisdiction of the UAE.
Partners is available on the website.
altered, suspended, cut back or cancelled, we notice of the termination of the Etihad Guest
6.4.1. It is possible to obtain a one-class upgrade 10.1.2. If in any jurisdiction, the programme, the
are unable to guarantee that any affected Reward 7.2. Earning Miles with Etihad Guest Partners programme.
on Etihad Airways flights using Etihad Guest issue of miles or the redemption of any reward
Flights booked will be honoured. Miles for such
Miles, provided the revenue ticket has been 7.2.1. Etihad Guest Miles may be earned only by 9.1.3. Etihad Airways reserves the right to is unlawful, then to the extent that the laws of
reward flights booked but not honoured will be
issued prior to the upgrade being requested, the Member whose name appears on the invoice interpret and apply the policies and procedures that jurisdiction are applicable, the issue or
reinstated to members’ accounts.
space is available and you have sufficient miles or order for the purchase of products and/or communicated in these Terms and Conditions. redemption of miles or rewards and any related
in your Etihad Guest Account. Upgrades are 7. Partners services with an Etihad Guest Partner. All decisions by Etihad Airways shall be final documents are void.
available from Coral Economy Class to Pearl and conclusive in each case. These Terms and
7.1.1. Etihad Airways may change or terminate 7.2.2. Etihad Guest Miles cannot be split between
Business Class for all members and from Pearl Conditions supersede all previously published
Etihad Guest Partners, or modify partner two or more Members.
Business Class to Diamond First Class for Gold/ Terms and Conditions.
Elite members only.
32 ETIHAD GUEST ETIHAD GUEST 33
CONTACT US
If you are living in Call Fax
UAE Toll-free 800 GUEST or 800 48378 +971 2 627 1461
Middle East
Africa +971 800 48378 +971 2 627 1461
Asia
Americas
Europe +49 221 9637 2833 +971 2 627 1461
India 800 971 2001 +971 2 627 1461
Pakistan 800 90 971 006 +971 2 627 1461
By post By email
Etihad Guest Service Centre guest@etihadguest.com
PO Box 44459
Abu Dhabi For More information
United Arab Emirates Visit etihadguest.com
34 ETIHAD GUEST ETIHAD GUEST 35
October 2009
etihadguest.com
36 ETIHAD GUEST
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