NEC DSX Account Manager Territory Assignments Mike Regan / Midwest Michael.Regan@necam.com Gordon Chamberlain / Northeast 203-926-5471 Gordon.Chamberlain@necam.com http://necam.webex.com/meet/mregan 203-926-5423 Aaron Zieske / West http://necam.webex.com/meet/gchamberlainimon Aaron.Zieske@necam.com 203-926-5415 http://necam.webex.com/meet/azieske NEC Unified Solutions Terry Simon / Southeast Regional Sales Directors Chris Sabonis / Southwest Terry.Simon@necam.com EAST- Dave Bukoski 203-926-5442 Chris.Sabonis@necam.com WEST – Hal Hirsch 203-926-5449 http://necam.webex.com/meet/tsimon Account Director http://necam.webex.com/meet/csabonis Justin Koehler Justin.Koehler@necam.com 203-926-5463 Sales Support Department 800-365-1928 firstname.lastname@example.org DSX Introduction DSX Introduction DSX Platforms & Common Features Three Platforms: DSX 40 / DSX 80 / DSX 160 DSX Systems offer you high performance, flexibility, and the ability to custom design a system that will meet your specific telecommunication requirements. DSX Product Family Features Common Digital Station Equipment VoIP Gateway & IP Station Equipment Wireless Headset Adapter Common Feature Set Built-in Two Port Auto Attendant In-Skin IntraMail Voicemail Option Built-in Caller ID (Name & Number) Audio Inputs (BGM - MOH) Message On Hold Mailbox External Paging Port - Output Backup / Restore to Compact Flash Card USB, Ethernet, and Modem Programming Ports System Administrator GUI Programming Software Office Administrator GUI Programming Software DSX 40 DSX 40 Default Configuration (4X8X2) 4 CO / Line Ports 8 Digital Station Ports 2 Analog Station Ports 2 Door Box Ports with Relay Expansion Slots (3) 4-Port CO / Line Card Two Universal Station Expansion Slots 8-Port Digital Station Card 8-Port Analog Station Card Maximum DSX 40 Digital Configurations 8 CO / Line Ports 24 Digital Stations (8X24X2) 18 Analog SLT Ports (8X8X18) Alternate Configuration 8X16X10 DSX 80 -160 DSX 80 4 Card Slots 1 T1 / PRI Card Maximum 32 Digital Station Maximum DSX 160 8 Card Slots 2 T1 / PRI Cards Maximum 96 Station Port Maximum 1 Power Supply Required Per 32 DSP Station Ports Shared Components CPU & Power Supplies Common Line & Station Cards 8 or 16 Port CO / Line 16 Port Digital Station 8 or 16 Port Analog Station T1 / PRI Cards DSX 22 & 34 Button Display 3 Line Display Backlit Display and Illuminated Dial-Pad on 34 Button Stations Interactive Softkeys Speed Dial Directories User Programmable Features Voicemail Access / Navigation Caller ID Log One Touch Keys (10) One Touch Speed Dial 22 Button Digital Display Station Feature Code Speed Dial Programmable Feature Keys (12 / 24) Line & DSS / BLF Station Appearance System Feature Keys IntraMail Feature Keys Fixed Feature Keys TRANSFER INTERCOM FLASH VOICEMAIL REDIAL DND MUTE CONFERENCE SPEAKER HOLD 34 Button Digital / IP Display Station DSX IP Introduction DSX IP Introduction DSX VoIP / IP Gateway DSX VoIP / IP Gateway IP 4 Port Daughter Board Single Daughter Board for all DSX Systems Connects to DSX System CPU Includes 4 Resource Licenses Expandable In 4 Channel Increments Licenses are stored on the VoIPDB DSX 40 VoIP 08 IP Resource Ports Maximum (G.729AB) DSX 80 – 160 VoIP (NXCPU) 16 IP Resource Ports Maximum (G.729AB) Utilizes the System’s Built-in Ethernet Port. VoIP / IP Gateway Supports The Gateway Processor Resides Between the DSX IP Stations System CPU and the Digital Signal Processor. SIP Stations SIP Soft Phones LAN CPU VOIPDB DSP SIP ATA Devices A Single Ethernet Port Provides All System Connectivity and One IP Address Simplifies System Installation and Maintenance. DSX 34 Button Super Display 34 Button Digital / IP Super Display Station Backlit Display with 12 Softkeys Full-Duplex Speakerphone Speed Dial Directories User Programmable Features Voicemail Access / Navigation Caller ID Log Access to One Touch Keys Programmable Feature Keys Line & Station Appearance System Feature Keys IntraMail Feature Keys Illuminated Dial-Pad Fixed Feature Keys TRANSFER INTERCOM FLASH VOICEMAIL REDIAL DND MUTE CONFERENCE SPEAKER HOLD DSX IP Station PoE Adapter DSX VoIP Station Power over Ethernet (PoE) Adapter Utilizes the 10/100 Ethernet Switch build into the IP Station Dual Function: Ethernet Switch Breakout for PC Connection PoE Injector - 48 VDC for VoIP Station Power Single Ethernet Cable to the Desktop provides a clean uncluttered appearance! DSX IP Phone Adapter LAN Phone Single Cable 802.3af PoE 802.3af PoE 48VDC PC Power Injector Power Injector Adapter DSX IP with VPN DSX VoIP with VPN: DSX IP Keysets can connect to the system over a VPN (Virtual Private Network). A VPN is a private, secure network connection that "tunnels" through the public internet Edgemarc VPN Routers are available from NEC through your authorized DSX Distributor DSX VoIP w/ NAT Traversal DSX VoIP with NAT Traversal: If you have an NEC-recommended SIP-aware compatible router installed at the remote site (currently the Linksys WRT54GL or WRT160NL), you can connect the DSX IP Keysets at the remote site without the need for a VPN. DSX Peripherals DSX Peripherals DSX IntraMail IntraMail / IntraMail Pro Auto Attendant / Voicemail The ability to add voice mail only requires an 128 Subscriber Mailboxes IntraMail compact flash card to activate. 8 Company Greetings IntraMail is a full-featured Voice Mail Auto 32 Routing Mailboxes Attendant system that will transfer incoming 16 Dial Action Tables callers and record Voice Mail messages. 8 Directories (Dial By Name) Message on Hold Mailbox Import / Export .WAV Files Greeting & Message Back Up / Restore 2, 4, 6, or 8 Port Configurations Upgrade Ports in 2 or 4 Port Increments Upgrade IntraMail to IntraMail Pro IntraMail Pro Email Integration IntraMail Pro Caller ID Name & Number Email Integration – Receive notification of a new voice mail message to your inbox or email device. Optionally include the recorded message as a .WAV file attachment. If you have the ability to access your Email, you have the ability to listen to your voice mail messages without having to call your office. DSX Cordless Stations DSX Digital Cordless Stations offer many standard features of the wired station including programmable Feature Keys with LEDs, and an easy to read display with the advantage of mobility. DSX Cordless DECT Station DECT 6.0 1.9GHz Technology 8 Programmable Feature Keys Backlit Display & Illumined Dial-pad Extended Range with Repeaters Maximum of 8 DECT Handsets Maximum of 6 DECT Repeaters per Handset DSX Digital Cordless Station 900Mhz Digital Station 4 Programmable Feature Keys Area Cordless (Limited Range) Maximum of 4 900 Mhz Handsets Standard Analog Cordless Telephones End User Sourcing Caller ID Passed to SLT Analog Ports Requires Use of Analog SLT Ports DSX System Peripherals DSX Peripherals 60 Button DSS Console Connects to Digital Port Maximum of 4 Per System Wireless Headset Adapter Allows & integrates connection of a Plantronics Headset without the handset lifter Voyager, Supraplus Wireless, CS55, & CS70 Series PGDAD Adaptor Connects to Digital Port Provides (2) Analog Door Box Ports & (2) Relay Contacts or (2) Audio MOH Inputs or (2) Audio Paging Outputs Analog Door Box Station Connects to 2 Door Box Ports on DSX-40 or PGDAD Adapter Station DESI Labels Labels available for White or Black 22 and 34 Button Stations Blanks available for customization including addition of company logo, importing images, and / or custom background color DSX Features DSX Features DSX Feature Package Three Feature Package Three Enhancements FP3 System Features FP3 Voicemail Features Built-In Recordable Message On Hold IntraMail Pro Record or Upload MOH without IntraMail Cascading Message Notification Line Scheduling / Night Service Cascade message to five destinations Enhanced flexibility in how calls are Find Me / Follow Me handled by the system or the Auto Att. Let the Auto Attendant locate a user Skip Ahead to change the AA Greeting Intercom Queue Key IntraMail & IntraMail Pro A busy extension can have a CO call / Multilingual Voice Prompts intercom call queue key for new calls English, French and Spanish PRI Calling Party Number Security Code Option Allows the system / station to send a Security code required for all mailbox unique ten digit number on outgoing calls logons or just remote logons Incoming DID Translation Name FP3 User Features A DID call displays a programmed name Department Groups User Level Programming Thirty departmental ring / UCD groups More intuitive and easier to use Hold and Park Recall Cycles Hot Dial Pad Set how many times a call will re-try an ext Dial without picking up the handset New System Station Numbering Plan Directory Dialing Search Extension numbers and ports correlate Quickly search the directory System Password Reset Call Timer - No pre-programmed key required Purchase a system password reset key Park Orbit Recall Pickup - Expanded options DSX Business & Residential Solutions Custom Solutions and Features Tailored Towards Business and Residential Applications! DSX Key Business Features Key Business Features System Features Voicemail Features Lines (Square, Loop, DID) Message Center Keys Ringing Cover group mailboxes, virtual mailboxes Distinctive by Station, Line, Group Enhanced Conversation Record Can be programmed by user Record conversations to a selected mailbox Hotline Keys (DSS / BLF) Message on Hold Mailbox One touch transfer / intercom Record / Upload a unique message on hold Call Coverage Keys Schedule Override Cover department, group, or extension Override auto attendant greeting Call Forward for holidays, weather emergencies, etc Internal or External Trunk to Trunk Park & Page Conference Allow callers to page, or leave a message 8 parties / 8 simultaneous (max 32 circuits) Broadcast & Distribution Lists Voice Over Send a message to multiple co workers Whisper page to an busy extension Remote Notification Reverse Voice Over Station, Cell, or Pager nd Open 2 Talk path to another extension Email Integration (IntraMail Pro) while on a call Wav file, notify only, or SMS Text DND Options Caller ID Return Call All Calls, External, Internal Displays Caller ID Name & Number Flash Transfer to External Number Mailbox Flash Transfer to Cell Phone Transfer important calls off premise AA Transfer to System Speed Dial Bin DSX Key Residential Features Key Residential Features System Features Voicemail Features Distinctive Ringing Auto Attendant Caller ID on all stations Personal / Family Greeting Name & Number Home Office / Business Greeting Logging Call Screening Call Waiting Caller ID Answering Machine Emulation New call updates Caller ID display Pull call out of voicemail if desired Parental Caller ID Supervision Message Center Room Monitor Message Indication for mailboxes Monitor the sounds at another station on common phone (kitchen) Intercom Station to Station Message Indication for people without extensions (Guests, Nanny, Housekeeper) Privacy Release Easy functionality for joining a call Auto Attendant Fax Detection in progress with privacy release Remote Notification Easy functionality to make a call private Cell phone or pager Station Paging Groups Return call Call Forward Email Integration Internal or External New messages from home / home office emailed to your personal or business email address Support for Standard Telephones Single line phones (cordless, etc) Enhanced Conversation Record Fax Machines Message on Hold One Touch Transfer / Intercom Great for home based business UBSD DSX Support NEC DSX Support N E C Dealer Support Website: www.necdsx.com DSX System Software Update / Download System & Office Administrator Windows GUI S On Demand 24/7 Basic Online DSX Training Advanced In-Depth IntraMail & PRI Training U Downloadable Literature & Product Images DSX Dealer Reseller Program & Support P Dealer Sales Support: (800) 365-1928 P Email: email@example.com Pre-Sales Configuration Support O DSX Sales Related Literature R Dealer Technical Support: (203) 925-8801 Email: firstname.lastname@example.org T Installation & Programming Support DSX Dealer Support Forum DSX Channel Reseller An NEC Partner Program Offered to Select Dealers in Local Markets. Targeted towards DSX Dealers, who on a regular and continued basis promote the sale of NEC UDSD products in order to develop and exploit fully, the sales potential of UBSD products for mutual benefit. NEC’s selection of a Channel Reseller is predicated upon the Channel Reseller’s commitment to provide sales, installation, maintenance and customer training in accordance with highest industry standards for and to our mutual customers. Channel Reseller Incentive Program Generous Rebate “$$$” Dollars Low Quarterly Purchase Targets $10,000-$14,999 = 3% Rebate $15,000-$19,999 = 5% Rebate Over $20,000 = 7% Rebate Reseller Marketing & Sales Support Reseller Technical Support Complements DSX Promotions Precursor to use of the NEC “Logo” Committing to a Course of Action Today, Makes Tomorrows Path Easier to Travel! DSX User Center DSX User Center The DSX User Center provides end-user operation, programming, and training tools. We made these tools specifically to help you get the most out of your DSX system. This interactive flash player tutorial guides you step-by-step through the Station and IntraMail features of your DSX telephone. Click on the Feature you want to review and follow the instructions for a enjoyable and informative tour through the DSX features. Interactive User Flash Tutorial - http://www.necdsx.com/user_center.html DSX System & Office Administrator DSX Office and System Administrator Windows Programming GUI Interface DSX System Administrator Installer Level Programming Used to program & customize in-depth system features. Windows 32 Bit XP, XP Pro, or Vista USB Port System Software Upgrades Ethernet Port Local LAN or WAN Access Dial Up Modem Remote Access Back Up / Restore Utilities DSX Office Administrator End-User Administration Used to customize basic end-user and system features from your PC Windows 32 bit XP, XP Pro, or Vista Local LAN Access Complementary DSX Products Complementary DSX Products DSX Conference Max Conference Max Conference MAX Tabletop Conference Phones provide premium, full-duplex audio in small conference rooms as a single unit and in larger rooms by linking up to four expansion units for unrivaled microphone and loudspeaker coverage. Conference MAX PLUS Wireless Conference Phones provide the flexibility to hold a conference call when and where it’s most convenient – with no cables in the way. Conference MAX Plus wireless delivers clear, full-duplex audio in small rooms. At a Glance: DSX system integration requires the use of one Single Line Analog Port. Distributed Echo Cancellation effectively eliminates echo. Noise cancellation removes background noises from fans or HVAC systems. Full-duplex sound enables participants to speak and listen at the same time without cutting in and out. Automatic level controls keep participants’ audio balanced and consistent. First-mic priority eliminates hollow “tunnel” sound by activating only the microphone closest to the person speaking. Three microphones provide 360° audio pickup. Recording output on base unit connects to a recording device to capture the entire conversation. DSX Ultra Call Analyst Ultra CallAnalyst / Ultra CallAnalyst Enterprise Server Export reports to graphs for easy interpretation The Easy Way to Monitor and Analyze Phone Activity for Single or Multiple Sites. Scalable, reliable, easy-to-use and powerful, CallAnalyst is a feature-rich call accounting and tele-management solution for Voice Switching Platforms. This award-winning solution monitors phone usage, performs customer billing and analyzes traffic patterns and trend studies. A telecom infrastructure management tool, CallAnalyst provides ROI calculations related to system and traffic usage patterns. No matter the size of your organization, Ultra CallAnalyst quickly generates detailed or summary reports that measure productivity, manage local and long distance usage and monitor for phone abuse. DSX Confirm-IT Confirm-IT & Confirm-IT2 Advanced and powerful appointment booking & confirmation software / tools Confirm-IT and Confirm-IT2 developed by NEC partner CTL, increase business efficiency by automatically confirming scheduled appointments, thus eliminating costly no-shows. Customers and clients can receive their reminders via telephone, email and / or a text message. Confirm-IT is a calendar-based system, that provides a working calendar showing customer appointments, employee hours, services, pricing and more. Confirm-IT2 is a non-calendar based system similar to Medical Care: Chiropractic, Therapeutic, Confirm-IT that provides a solution for customers who wish Dental, Optometry, General Practice to confirm appointments utilizing a existing scheduling Personal Care: Hair / Nail & Tanning package. Confirm-IT2 is presently compatible with CSV, Salons, Spas, Massage & Fitness Access, Fox Pro, Paradox and Excel database formats. Animal Care: Veterinarians, Dog In addition to sending a text message and / or an email, both Groomers & Pet Care, Pet Hotels Confirm-IT and Confirm-IT2 remind patients or customers of Leisure: Resorts, Clubs, Cruise Lines their appointment with a telephone call to their work, home Service: Delivery, Restaurants, Utilities, or cell; and can leave a message on an answering machine. Repair & Service Organizations Business: Accounting, Legal, Etc. DSX Users target many of these focused vertical markets! NEC Leasing DON’T BE AFRAID OF “LEASING” KNOW THE RIGHT QUESTIONS TO ASK! Preserve Working Capitol Advantageous Tax Benefits Avoid Budget Restrictions Minimize Obsolescence Risks Afford New Technology Today Capital Acquisition & Depreciation Conclusion Conclusion DSX – It All Adds Up! It All Adds Up - DSX Is The Best System Solution! NEC Market Leadership Superb Technology Innovations Affordable System Solutions Multiple Market Applications Flexible Scalable Platforms Innovative System Features Attractive Feature Rich Stations User Flash Tutorial Training DSX Product Reliability Use & Enjoy the Benefits of the NEC DSX Product Family Today!