Cisco 7960 IP Phone

Document Sample
Cisco 7960 IP Phone Powered By Docstoc
					Cisco IP Phone

User Training
Cisco 7961G and 7941G Overview
                   The Cisco IP Phone 7961G
                    and the 7941G are full-
                    feature telephones that
                    provide voice communication
                    over an Internet Protocol (IP)
                    network. The Cisco IP Phone
                    functions much like a digital
                    business telephone, allowing
                    you to place and receive
                    phone calls and to access
                    features such as mute, hold,
                    transfer, speed dial, call
                    forward, and more. In
                    addition, because the phone
                    is connected to your data
                    network, it offers enhanced
                    productivity features.
Phone Buttons (7961 / 7941)




       7961            7941
Phone Buttons (7961 / 7941)
1   Programmable buttons   Depending on configuration, programmable buttons provide access to:
                           • Different phone lines or extensions (line buttons)
                           • Frequently dialed phone numbers (speed-dial buttons)
                           • Web-based phone services (service buttons)
                           The buttons illuminate to indicate status:
                           -Green, steady—Active call on this line (off-hook)
                           -Green, blinking—Call on hold on this line
                           -Amber, blinking—Incoming call ringing on this line
                           -Red—Shared line, currently in use
                           -No color—No call activity on this line (on hook)
2   Phone screen           Shows phone features.

3   Footstand adjustment   Allows you to adjust the angle of the phone.
    knob
4   Messages button        Typically auto-dials your voice message system.

5   Directories button     Toggles the Directories menu, which provides call logs (Missed,
                           Received, and Placed) and a corporate directory (if available).
Phone Buttons
6    Help button         Activates the Help menu.

7    Settings button     Toggles the Settings menu, which provides access to user settings,
                         network settings, device settings, and information about the phone.
8    Services button     Toggles the Services menu, which provides access phone services,
                         including assigned services and services to which you have
                         subscribed.
9    Volume button       Controls the volume for a phone call (off-hook) and the ringer (on-
                         hook); adjusts contrast settings.
10   Speaker button      Toggles the speakerphone on or off.

11   Mute button         Toggles the Mute feature on or off.

12   Headset button      Toggles the headset on or off.

13   Navigation button   Allows you to scroll through menus and highlight items. Use with
                         softkeys to activate highlighted items.
Phone Buttons
14   Keypad                    Works exactly like the keypad on a traditional telephone.

15   Softkey buttons           Enables you to engage any of the functions displayed on the
                               corresponding LCD tabs. Softkeys point to feature options displayed
                               along the bottom of the LCD screen. Softkeys change depending on
                               the status of the phone.
16   Handset indicator light   Functions like a traditional handset. The light strip at the top of the
                               handset blinks when the phone rings and remains lit to indicate a new
                               voice message.
Cisco 7911 Overview
   The Cisco Unified IP Phone
    7911G fills the
    communication needs of
    cubicle, retail, classroom, or
    manufacturing workers or
    anyone who conducts low
    to moderate telephone
    traffic. Four dynamic soft
    keys guide users through
    core business features and
    functions, while a pixel-
    based display combines
    intuitive features, calling
    information, and extensible
    Markup Language (XML)
    services into a rich user
    experience.
Phone Buttons (7911)
Phone Buttons (7911)
1   Phone screen             Displays phone features such as phone number, call status, and
                             softkeys.
2   Cisco Unified IP Phone   Indicates your Cisco Unified IP Phone model series.
    series
3   Softkeys                 Each softkey activates a softkey option displayed on your phone
                             screen
4   Navigation button        Allows you to scroll through menu items and highlight items. When the
                             phone is on-hook, displays your Speed Dials.
5   Applications menu        Displays the Applications menu that provides access to a voice
    button                   messaging system, phone logs and directories, settings, and services.
6   Hold button              Places the active call on hold, resumes a call on hold, and switches
                             between an active call and a call on hold.
7   Keypad                   Allows you to dial phone numbers, enter letters, and choose menu
                             items
8   Volume button            Controls the handset, headset, speaker, and ringer volume.
Phone Buttons (7911)
9    Handset     Functions like a traditional handset. The light strip at the top of the
                 handset blinks when the phone rings and stays lit if there is a new
                 voice message (depending on your voice messaging system).
10   Footstand   Allows the phone to stand at a convenient angle on a desk or table.
                 Also may be removed for wall mounting to mounting screws or to a
                 Cisco Unified IP Phone wall mount kit.
Phone Screen Features
Phone Screen Features
   1   Primary phone line   Displays the phone number (extension number) for your primary phone
                            line.
   2   Programmable
                            Indicate the configuration for programmable buttons        on your phone:
       button labels

                                     Phone lines—Each corresponds to a line button. You might
                                      have one line or multiple lines assigned to your phone.
                                      Speed-dial numbers—Each corresponds to a speed-dial
                                       button.
                                     Phone services—Each corresponds to a web-based phone
                                       service
                                     Phone feature—Each corresponds to a specific feature. ((For
                                       example, a Privacy button.)

   3   Softkey labels       Each displays a softkey function. Activate a softkey by pressing
                                     (the corresponding softkey button).

   4   Status line          Displays audio mode icons, status information, and prompts.

   5   Call activity area   Displays current calls for the highlighted line and includes detailed
                            information such as caller ID, call duration, and call state. (In the
                            illustration above, line “6060” is highlighted.)
Placing a Call
If you want to...             Then...
Dial on-hook (no dial tone)   Enter a phone number and do one of the following actions to go off-hook:
                              • Lift the handset
                              • Press or
                              • Press Dial
                              • Press     (a line button)
Dial using the                Press New Call and enter a phone number. Or, you can press     before or
speakerphone                  after dialing, re-dialing or speed dialing a number.

                              Many of the actions that you can take to dial will automatically trigger
                              speakerphone mode, if the handset is in its cradle and    is not lit. These
                              actions include pressing Redial or a speed dial button.
Redial the most recently      Press Redial. By default, Redial uses your primary line. However, you can
dialed number                 open a secondary line and then press Redial. To open a line, press       .
Placing a Call (cont.)
 Speed dial a number           Do one of the following:

                               • Press    (a speed-dial button) before or after going off-hook.



 Place a call when another     Press      for the new line. Doing so automatically places the first call on hold.
 call is active (using a new
 line)
 Place a call when another     Press Hold, next press New Call, then dial, re-dial, or speed dial a number. Or, continue to talk on the active call
 call is active (using the     while preparing to dial from a call log or corporate directory. (See the next two rows in this table for details.)
 same line)
 Dial from a call log          Choose           > Missed Calls, Received Calls, or Placed Calls, then scroll to a listing and go off-hook. To
                               add a prefix or other digits, press EditDial.

                               If you want to dial from a call log while on an active call, scroll to a listing
                               and press Dial. Then choose a softkey to handle the original call:

                               • Hold—Puts the first call on hold and dials the second.
                               • EndCall—Disconnects the first call and dials the second.
                               • Transf—Transfers the first party to the second. (Press Transf twice.)
                               • Confrn—Creates a conference call with all parties. (Press Confrn twice.)
Placing a Call (cont.)
 If you want to...       Then...
 Dial from a corporate
                         Choose            > Corporate Directory (name can vary). Use your keypad to enter letters, then press
 directory on the
                         Search. To dial, scroll to a listing and go off-hook.
 phone
                         If you want to dial from a directory while on an active call, scroll to a listing and press Dial. Then choose a
                         softkey to handle the original call:

                         • Hold—Puts the first call on hold and dials the second.
                         • EndCall—Disconnects the first call and dials the second.
                         • Transf—Transfers the first party to the second. (Press Transf twice.)
                         • Confrn—Creates a conference call with all parties. (Press Confrn twice.)

 Dial using a headset    Do one of the following:

                         • If      is unlit, press it before or after dialing, re-dialing, or speed-dialing a number.

                         • If     is lit, press New Call, Redial, or       (a line button or speed dial button). Or, enter a phone number
                         and press Dial.
Answering a Call
 If you want to...               Then...
 Answer with a headset
                                 Press       , if unlit.

                                 Or        , if is already lit, press Answer or     (the line button for the incoming call).

 Answer with the
 speakerphone                    Press        , Answer, or        (the line button for the incoming call).

 Switch from a connected
 call to answer a ringing call   Press Answer or       (the line button for the incoming call). Doing
                                 so answers the new call and automatically places the first call on hold.

 Answer a call using call        Ask your system administrator to set up the Call Waiting feature for your phone.
 waiting
                                 When this feature is enabled, you will hear a call waiting tone and see caller ID information if a new call comes in
                                 while you are on another call. To answer the call, press Answer. To return to the original call, you must put this call
                                 on hold.
Ending a Call
 If you want to...             Then...
 Hang up while using the
 handset                       Return the handset to its cradle or press EndCall.

 Hang up while using the
 headset                       Press     . If you want to keep headset mode activated (keep the button lit after hanging up), press EndCall.

 Hang up while using the
 speakerphone                  Press     or EndCall.

 Hang up one call but          Press EndCall. If necessary, remove the call from hold first.
 reserve another call on the
 same line
Using Hold and Resume
 If you want to...            Then...
 Want to put a call on hold   Make sure the call you want to put on hold is highlighted and press Hold.

 Want to remove a call        Scroll to the specific call (if necessary) and press Resume.
 from hold on the current
 line

 Want to remove a call
 from hold on a different     Press       for the line that has the held call. (The line displays the call-on-hold icon .) If there is a
 line                         single call holding on this line, the call will resume automatically. If there are multiple calls holding on
                              the line, scroll to the specific call (if necessary) and press Resume.
Using Mute
 If you want to...   Then...
 Toggle Mute on
                     Press     .
 Toggle Mute off
                     Press     .
Transferring Calls
 If you want to...              Then...
 Transfer a call without        Press Transfer and enter the target number. When you hear the call ringing, hang up.
 talking to the transfer
 recipient                      If your system administrator did not enable on-hook transfer, you must press Transfer again to complete the
                                transfer. To cancel the transfer, press EndCall.

 Talk to the transfer           Press Transfer and enter the target number. Wait for the transfer recipient to answer. If the recipient accepts the
 recipient before               transferred call, press Transfer again. If the recipient refuses the call, press Resume to return to the original
 transferring a call (consult   call.
 transfer)
                                If your system administrator did not enable on-hook transfer, you must press Transfer again to complete the
                                transfer. To cancel the transfer, press EndCall.

 Transfer two current calls     Scroll to highlight any call on the line and press Select. Repeat this process for the second call. With one of the
 to each other (direct          selected calls highlighted, press DirTrfr. (You might need to press more to see DirTrfr.) The two calls connect
 transfer)                      to each other and drop you from the call.

                                If you want to stay on the line with the callers, use Join to create a conference instead.
Forwarding Calls
 If you want to...             Then...
 Set up call forwarding on
                               Press CFwdALL and enter a target phone number.
 your primary line

 Cancel call forwarding on     Press CFwdALL.
 your primary line

 Verify that call forwarding   Look for this icon above the primary line:     . Also, check the status line near the bottom of the phone screen;
 is enabled on your primary    it displays the call forwarding target number.
 line

 Set up or cancel call         Log in to your User Options web pages, choose your device, then choose Forward all calls... from the main
 forwarding for any line       menu. You can set up or cancel call forwarding for each line on your phone.

                               When call forwarding is enabled for any line other than the primary line, your phone does not provide you with
                               any confirmation that calls are being forwarded. Instead, you must confirm your settings in the User Options
                               pages.
Conference Calls
 If you want to...              Then...
 Start a standard
                                During a connected call, press Confrn to add another party to the call. (You may need to press the more softkey
 conference
                                to see Confrn.) Enter the conference participant’s phone number. After the call connects and you have spoken to
 call by calling participants
                                the conference participant, press Confrn again to add this party to your call. Repeat to add additional participants.
 Invite current callers to      With two or more calls on a single line, scroll to highlight any call on the line and press Select. Repeat this process
 join a standard conference     for each call you want to add to the conference. From one of the selected calls, press Join. (You may need to press
                                the more softkey to see Join.) Note that the active call is selected and added to the conference automatically.
 Participate in a standard      Answer the phone when it rings. You do not need to do anything special to participate in a standard conference
 conference                     call.

 Barge (add yourself to) a      Highlight a remote-in-use call on a shared line and press cBarge. (You may need to press the more softkey to
 call on a shared line and      display cBarge.) Other parties on the call will hear a barge tone.
 turn the call into a
 standard conference call

 View a list of conference      Highlight an active conference, and press ConfList. Participants are listed in the order in which they join the
 participants                   conference with the most recent additions at the top.

 Get an updated list of         While viewing the conference list, press Update.
 conference participants
Conference Calls (cont.)

 See who started the         While viewing the conference list, locate the person listed at the bottom of the list with an asterisk (*) next to the
 conference                  name.

 Remove any conference       Highlight the participant’s name and press Remove. You can remove
 participant                 participants only if you initiated the conference call.

 If you want to...           Then...
 End your participation in   Hang up or press EndCall. If you did not initiate the conference call,
 a standard conference       hanging up will not disrupt the connection for the remaining parties.
                             If you initiated the conference call, hanging up might end the
                             conference (depending on how your system administrator configured
                             your phone). To avoid this, you can transfer the conference to
                             another caller before hanging up. That caller then acts as the “virtual
                             controller” for the conference. A virtual controller cannot add or
                             remove parties; however, the conference continues with the
                             established participants.
Adjusting Volume
 If you want to...             Then...
 Adjust the volume level for
 a call                        Press                   during a call or after invoking a dial tone. You can press Save to save this volume setting
                               for future calls. Note that volume settings for the handset, speakerphone, and headset must be adjusted separately.
 Adjust the volume level for   Press                 while the handset is in the cradle and the headset and speakerphone buttons are off.
 the ringer                    Continue pressing the button to increase or decrease the volume. The new ringer volume is saved automatically.
Customizing Rings
 If you want to...         Then...
 Change the ring sound     Choose         > Ring Type.

                           Select a phone line or the default ring setting. Use the Navigation button to scroll through the ring types. Press Play
                           to hear the selected ring type. When you find a ring sound that you want, press Select, then press OK.

                           You can apply the default ring setting to a selected phone line by pressing Default.
 Change the ring pattern   Log in to your User Options web pages, select your device, then choose Change the Ring Settings for your phone
 (flash-only, ring once,   from the main menu.
 beep-only, etc.)
Customizing Phone Screen
 If you want to...         Then...
 Change the phone screen   Choose         > Contrast. Press Up, Down or                  , then press OK. Or press Cancel to revert to the
 contrast                  previously saved setting.

 Change the language on    Log in to your User Options web pages, select your device, then choose
 your phone screen         Change the Locale... from the main menu.
Setting Up Speed Dials
 If you want to...           Then...
 Add speed dial numbers to   Log in to your User Options web pages, select your device, then choose Add/Update Speed Dials from the main
 phone buttons               menu.

                             In the Speed Dial Settings on Phone section, enter a phone number and label for each available speed dial button.
                             Enter the number exactly as you would dial it from your desk phone. For example, enter an access code such as 9 or
                             the area code, if necessary.

                             The label you enter appears next to the speed dial button on your phone screen.
 Add speed dial numbers to   Log in to your User Options web pages, select your device, then choose
 use with Abbreviated        Add/Update Speed Dials from the main menu.
 Dialing
                             In the Speed Dial Settings not associated with a phone button section, enter a phone number and label for each
                             available speed dial button. Enter the number exactly as you would dial it from your desk phone. For example, enter
                             an access code such as 9 or the area code, if necessary.
 Remove a speed dial         Delete the phone number and label from either of the speed dial web pages.
 number
Call Logs and Directories
 If you want to...       Then...
 View your call logs
                         Choose             > Missed Calls, Placed Calls, or Received Calls. A maximum of 32 records is stored in each of these logs.

 Dial from a call log    Choose a listing and go off-hook. If you need to edit the number displayed in the log, press EditDial followed by << or >> to move the
                         cursor or erase digits. Use the keypad to enter digits.

                         If you want to dial from a call log while on an active call, scroll to a listing and press Dial. Then choose a softkey to handle the original call:
                         • Hold—Puts the first call on hold and dials the second.
                         • EndCall—Disconnects the first call and dials the second.
                         • Transf—Transfers the first party to the second. (Press Transf twice.)
                         • Confrn—Creates a conference call with all parties. (Press Confrn twice).

 Erase your call logs
                         Press           , then press Clear. Doing so erases your Missed, Placed, and Received call logs.

 Dial from a corporate
                         Choose             > Corporate Directory (exact name can vary). Search for a listing by entering letters with your keypad. (You can search
 directory
                         using a partial name.) To dial from a listing, scroll to it and go off-hook.

                         If you want to dial from a directory while on an active call, scroll to a listing and press Dial. Then choose a softkey to handle the original
                         call:
                         • Hold—Puts the first call on hold and dials the second.
                         • EndCall—Disconnects the first call and dials the second.
                         • Transf—Transfers the first party to the second. (Press Transf twice.)
                         • Confrn—Creates a conference call with all parties. (Press Confrn twice).
Documentation
   You can find documentation describing all
    functions of you IP phone at:

         http://noc.unet.maine.edu/IPT/

				
DOCUMENT INFO
Shared By:
Categories:
Stats:
views:136
posted:3/27/2011
language:English
pages:29