Get documents about "Sawing Broaching Shaping Planing ECS Home
Document Sample
Developing A
Comprehensive Facilities
Plan At UVM
Sal Chiarelli, Director of Physical Plant, UVM
Salvatore Chiarelli
Director Of Physical Plant UVM
284 East Avenue, Burlington VT 05405
(802)656-1072 (802)656-1075 fax
salc@afsrvr.uvm.edu
http://www.uvm.edu/~uvmppd
My Background
• New York City Technical College
• State University of New York At Binghamton
• New Jersey Institute of Technology
• Machine Tool Industry
• Hospital Services Areas
• Consolidated Edison Co Of New York
• New York City Board of Ed
• Union County College
• University of Vermont
Sal Chiarelli, Director of Physical Plant, UVM
What I Expect To Share With
You Today
• Some of the general information
involved in the transition of a Physical
Plant Department within a very complex
Organization.
• How we are becoming a driving force to
promote change at UVM
• No Rocket Science
Sal Chiarelli, Director of Physical Plant, UVM
UVM Overview
Sal Chiarelli, Director of Physical Plant, UVM
A Variety Of Buildings
Sal Chiarelli, Director of Physical Plant, UVM
University Row
109 South Prospect
1895
Converse Hall
1895
Gutterson Field House
1961
Billings Hall
1885
Ira Allen
Chapel
Grassmount
1925 1804
Southwick
1934
Rowell
1970
How Does PPD Fit Into The
Organization
Sal Chiarelli, Director of Physical Plant, UVM
Need to update this chart
Physical Plant Department
265 Employees
• Recycling
• Heat Plant Solid Waste
• HVAC • Admin
• CPR Shop • Service Ops.
• Custodial • Material
• Plumbing Management
• Electric shop • Grounds
• Asbestos/lead • Projects
Sal Chiarelli, Director of Physical Plant, UVM
PPD As Is 8/1999
• Low Morale •Disconnected
• Lots of Emergencies •Poor Image
• Budget Cuts Continuously•Little customer focus
• Good People
• Bad Systems •Overlapping
• No Checks/balances •Duplication
• Little use of technology •Do everything
• Limited Accountability
•No Prioritization
• Building systems
neglected •And more
Sal Chiarelli, Director of Physical Plant, UVM
A.
Comprehensive Self Study
Review In PPD
Sal Chiarelli, Director of Physical Plant, UVM
The main purposes of the study were:
To document the current status of the UVM
Physical Plant Department
Identify opportunities for increasing efficiency
Benchmark specific indicators against similar
departments in other universities and colleges
Create performance indicators for a continuous
improvement program.
Sal Chiarelli, Director of Physical Plant, UVM
WHY ARE WE DOING THIS
Sal Chiarelli, Director of Physical Plant, UVM
Driving Forces
• High tuition/room/board (27K)
• Over 50% choose facility related items
• Highly competitive market
• Customer expectations
• Chaotic/reactive
• Outsourcing seen as a threat
• Facilities is overhead
Sal Chiarelli, Director of Physical Plant, UVM
Customer Expectations
• Be invisible
• Like a utility
• I paid already (grants 50%)
• Varies according to the individual
• Be right over service
• Everything is an emergency
• Little or no planning
Sal Chiarelli, Director of Physical Plant, UVM
The goals for the project are as follows:
• Capture the relevant historical information and present it in a
logical format;
• Provide new information about customer satisfaction, employee issues,
staffing, industry changes and innovations;
• Identify opportunities for increasing efficiency within the
department;
• Develop priorities that will clarify funding requirements for the
department and assist in the budgeting process;
• Develop an understanding of the external and internal drivers that
force choices and changes within the department;
• Make recommendations for change and innovation for programs and
services;
• Develop a replicable process that also increases the capacity of
the staff to undertake similar studies in the future;
• Identify the consequences of not taking specific action or making
sustainable changes; and
• Improve the department’s morale by creating a participatory
process of self-study.
Sal Chiarelli, Director of Physical Plant, UVM
How Did We Get Info
• Focus groups •Other Institutions
– Faculty
– Students
•APPA
– PPD Staff •Current Database WO system
– Colleagues
•Wellness Survey
• Surveys
• SWOT •PPD Customer Surveys
• History
Sal Chiarelli, Director of Physical Plant, UVM
SWOT Analysis
Sal Chiarelli, Director of Physical Plant, UVM
Common Denominators
S.W.O.T.’s
Strengths (Internal) Weaknesses (Internal) Opportunities (External) Threats (External)
Campus Location Campus Location Bench marking with similar Outsourcing
Customer Service Preventive Maintenance institutions Insufficient Funding
Employee Expertise and Dedication Loss of Corporate Knowledge Partnering (Utilities, Services and Code Compliance Issues
Well-respected work force Lack of Centralization Purchasing) Media (Television, newspaper and
Knowledgeable leadership Formal Training Program Creative Financing (Grants, Loans radio)
Diverse Work Force Communication and Bonds) Changes (Technology, Environmental
Team Work Deferred Maintenance Utilizing Faculty (Staff Development and Socioeconomic)
Customer Feedback Organizational Structure and Technology) Legal Issues (Personnel and
Performance Measures and Centralization of Similar Campus Environmental)
Accountability Services Changes in Upper-administrative,
Employee Recognition Outsourcing senior positions
Morale Customer Input Wages and Salaries not competitive
Inadequate Financial Resources Senior (Upper-administrative) Level Unforeseen expenditures (Personnel
Information Technology (IT) Direction and projects)
Undefined Priority Management Change of Customer Expectations Key Personnel Retiring
Financial Systems & Tools Utility Deregulation Institutional Competition
Customer Dissatisfaction
Utility Cost Fluctuations
Laying Out The Plan
• Situation Analysis/Self Study - Where are you
today
• Mission - Why you exist
• Vision - What you aspire to be
• Goals - How to achieve the vision
• Strategies - Initiatives for accomplishing goals
• Measurements - Indicators of progress
• Implementation - Plan-Do-Act-Correct Cycle
Sal Chiarelli, Director of Physical Plant, UVM
Strategic Planning
• Re-evaluate our mission
• Create our Vision
• Develop goals
• Create strategies to reach goals
• Align with the University
Sal Chiarelli, Director of Physical Plant, UVM
Mission
• To maintain facilities, perform related
services and provide responsible
stewardship of the University of Vermont’s
physical assets in support of the
University’s mission.
Sal Chiarelli, Director of Physical Plant, UVM
Vision
• To be a highly effective facilities
organization through:
– Continuous improvement and innovation
– Maximizing resources
– Encouraging employee growth and job
satisfaction
– Promoting the values of UVM’s Common
Ground and supporting the needs of the
Campus Community
Sal Chiarelli, Director of Physical Plant, UVM
Strategic Assessment Model
(SAM)
Combines Baldrige and Balanced Score card
Sal Chiarelli, Director of Physical Plant, UVM
4 Main Goals
• Financial : To be responsible stewards of the university assets and cost
effective managers of financial resources
• Internal Processes: To achieve operational excellence by providing
highly efficient, effective and responsive services.
• Innovation and Learning: To create an environment that fosters
employee excellence through participation professional growth and
clear communications.
• Customer Perspective: To be recognized by our customers as
knowledgeable, responsive and efficient service providers
Sal Chiarelli, Director of Physical Plant, UVM
Actions Taken As A Result Of
Study
Sal Chiarelli, Director of Physical Plant, UVM
Customer Focus
• Maintenance specialists
• Building contact person
• Road show
• Mastering the maze
• Surveys
• Monthly meetings
• Building contact info sessions
Sal Chiarelli, Director of Physical Plant, UVM
Committees
• Administrative Council
• Faculty Physical Planning Committee
• Major project committees
• Student Committees
• Staff Appreciation
• Marketing Team
• Mastering the Maze
• Many others
Sal Chiarelli, Director of Physical Plant, UVM
Some Communication Improvements
• Deans/Department Heads
• Unit meetings
• Cell phones
• Getting people out- seminars, training etc
• Emergency Logs
• Required Email
• Email Lists
• ESL
• Translators Bosnian/Vietnamese
• Web Site
• Services Day Lunch
• Annual report
Sal Chiarelli, Director of Physical Plant, UVM
Creating A Team Atmosphere
• Walk around
• Show up
• Discuss issues
• Support from the top
• Everyone is important
• All hands meetings
• President
• Bring people to shops
• Dept heads come to meetings
Sal Chiarelli, Director of Physical Plant, UVM
All Hands Meeting
• Everyone attend
• Presentations of accomplishments
• Give people a chance to show off
• Get the message out
• Part of the big picture
Sal Chiarelli, Director of Physical Plant, UVM
Some Continuous Improvement
Projects
• Examples
• Custodial Supply
• Design Standards
• Recycling Truck
• Facilities Condition Audit
• New Facilities Management System
• Time And Attendance
Sal Chiarelli, Director of Physical Plant, UVM
July 16, 2002
Visibility On Campus
• Shirts
• Hats
• Mark vehicles
• ID badges
Sal Chiarelli, Director of Physical Plant, UVM
Sharing Information/Resources
• More valuable if you share
• People holding back
• No interdepartmental sharing of resources
• Types
• Prints, specs, databases, vendors
• Look for best practices
Sal Chiarelli, Director of Physical Plant, UVM
Performance Measuring
• Each operational unit
• Something meaningful
• Tied to strategic plan
• Easily measurable
• Shows progress
Sal Chiarelli, Director of Physical Plant, UVM
Custodial Benchmarking
Sal Chiarelli, Director of Physical Plant, UVM
Custodial Vendor Managed
Inventory
• Goals
– Reduce inventory
– Stop complaints
– Let custodians/supervisors work
– Standardization
• Solution
– Looked for best practice
– Vendor managed inventory
Sal Chiarelli, Director of Physical Plant, UVM
Business Partners
• Long term commitments
• Team approach
• Responsibility
• Help us reduce waste
• Assist with best practices
Sal Chiarelli, Director of Physical Plant, UVM
Facilities Standards
• One of everything on campus
• No consistency
• Negative impact on operations costs
• Not intended to limit design intent
Sal Chiarelli, Director of Physical Plant, UVM
Energy Conservation
• Pro-active
• Working with departments
• Formed a Utility Team
• More proactive in repairs
• Working with utilities
• Real time metering
• Get message out to students/faculty/staff
Sal Chiarelli, Director of Physical Plant, UVM
Utilities Master Plan
• What are the opportunities
• Co-generation
• Own our infrastructure
• Central chilled water plant
• Capacities
• Plan the campus
• Reduce demand
• RFP being prepared
Sal Chiarelli, Director of Physical Plant, UVM
Facilities Management Software
• Space management
• Work control
• Capital Projects
• Key Control
• Inventory
• Wireless interface
• Scheduling
Sal Chiarelli, Director of Physical Plant, UVM
Event and Room Scheduling
• Duplicates
• Conflicts
• 1000/1000/1000
• Consistency
• Revisions
Sal Chiarelli, Director of Physical Plant, UVM
Facilities Condition Assessment
Sal Chiarelli, Director of Physical Plant, UVM
UNIVERSITY OF VERMONT
FACILITIES AUDIT RESULTS
Applied Management Engineering, Inc. was retained in February, 2001 by the University of Vermont to conduct an objective facility condition
and inventory assessment of it's facilities.
Current
Deficiencies Future Planned Component Renewal
(through FY'05) FY'06-'10 FY'11-'15 FY'16-'20 Totals
Admin, Academic and Athletic
Facilities 95,000,000 29,000,000 21,000,000 35,000,000 $180,000,000
Residential Facilities 21,000,000 27,000,000 16,000,000 23,000,000 87,000,000
Agricultural Facilities 1,100,000 250,000 80,000 250,000 1,600,000
Utilities Infrastructure 13,000,000 2,300,000 530,000 5,500,000 21,330,000
Site Infrastructure 2,200,000 1,,600,000 1,,800,000 1,300,000 6,900,000
Totals $132,000,000 $60,150,000 $39,410,000 $65,050,000 $296,830,000
Current Deficiencies:
is often referred to as "deferred maintenance." For this chart, it is work that a prudent UVM facilities manager would have addressed, but has
delayed due to a lack of funding, or where the failure to undertake the work during the next five years would place it in that category.
Future Planned Component Renewal:
summarizes the rehabilitation/replacement cost of building components whose expected life is expected to expire at a future date, based upon
current condition and life cycle analysis. Work that is not done in the year (starting in FY'06) in which it is planned, subsequently gets added to the
current deficiencies" backlog the following year.
Project Management
• Facilities condition audit
• New project management position
• Charge projects
• New project management module
• Consistency
• Job Order Contracting
Sal Chiarelli, Director of Physical Plant, UVM
Time and Attendance
• Computerized
• Free up resources for other use
• Fair
• Flexibility
• Reporting
Sal Chiarelli, Director of Physical Plant, UVM
Results So Far
• Morale improving •People actually have
said enjoy coming to
• More focused work
• Input from
•More opportunities
employees
• Them vs. Us going •Just starting
away
• More professional
• Excitement
Sal Chiarelli, Director of Physical Plant, UVM
Surveys
• Customer satisfaction surveys
• Once per year
• Beginning to chart results
• Employee surveys
Sal Chiarelli, Director of Physical Plant, UVM
Anticipated Results
• Accountable
• Reinvest in department/university
• Prioritization
• More proactive less reactive
• Better trained
• Highly effective
• Agile
• Reduce emergencies and recurring problems
• Improve morale/reduce turnover
Sal Chiarelli, Director of Physical Plant, UVM
Where Do We Go From Here
• Implement
• Measure
• Improve
• Celebrate
• Keep going
Sal Chiarelli, Director of Physical Plant, UVM
It’s the right thing to do for our customers
Sal Chiarelli, Director of Physical Plant, UVM
THANK YOU FOR YOUR
TIME
Sal Chiarelli, Director of Physical Plant, UVM
