Volunteer Experience Post-Survey Catholic Community Services of Southern Arizona How would describe your volunteer training experience? Completely Somewhat Neither Somewhat Completely Agree Agree Agree nor Disagree Disagree Disagree The training site was easy to locate. The training software was easy to navigate. Volunteer instructors were knowledgeable about tax law. Volunteer instructors were knowledgeable about tax software. My instructor provided information in a way that was easy to understand My instructor made my training experience a positive one. I was able to practice using the software during the training. I felt like I had a better understanding of tax law at the completion of the training. I felt like I could navigate the tax software at the completion of the training. Other (Please specify) Which of the following resources were helpful to you? Very Somewhat Neither Somewhat Completely Helpful Helpful helpful or Unhelpful Unhelpful unhelpful IRS Publication 17 IRS Publication 4012 (Spiral Notebook) IRS Student Manual Volunteer Alerts VITA Site Alerts IRS Publication 1084- Site Coordinator Manual IRS Publication 3189- Electronic Originator Manual My Site Coordinator Other VITA Volunteers IRS Website VITA hotline Tax Software Hotline Staff support not at the VITA site Other (Please specify) How would you describe your VITA site experience? Completely Somewhat Neither Somewhat Completely Agree Agree Agree nor Disagree Disagree Disagree My site was easy to locate. The software and computer equipment provided was adequate for tax preparation needs. My site provided enough privacy for me to prepare clients’ returns confidentially. My site coordinator provided the help I needed. There were enough tax preparers at our site to handle the site’s needs. My site had sufficient supplies to prepare taxes efficiently (such as staplers, paper, toner, intake forms, etc). How would you rate your volunteer experience this year? Completely Somewhat Neither Somewhat Completely Agree Agree Agree nor Disagree Disagree Disagree The site coordinator was friendly. I felt welcome at my site. My VITA experience was positive. I feel like I made a difference to the people I helped. I feel like this service made a difference to the community. I will likely volunteer next year. Please comment on anything that would improve your volunteer experience or anything that made you volunteer experience particularly valuable this year. Please indicate which additional services would be useful to offer at VITA sites. □ Financial Education □ Financial Counseling (such as investing or credit repair) □ Free Checking/ Savings Accounts □ Benefits Screening (such as food stamps, etc) □ Free Credit Report □ Alternative Refund Anticipation Loan Products □ Prepaid Debit Cards for direct deposit □ Community Referrals □ Savings Bonds How many times did you discuss asset development opportunities with tax clients? Did not Discuss Discussed Discussed Discussed Discussed Rarely Occasionally Usually Almost Always Financial Education Workshops Financial Counseling (such as investing or credit repair) Banking Opportunities (such as opening bank accounts) Using part of one’s refund to purchase savings bonds Providing referral information for community resources Benefits screening (such as food stamps, etc) Please rate your overall experience this year. Completely Somewhat Neither Agree Somewhat Completely Agree Agree nor Disagree Disagree Disagree Overall, the training supplies were useful. Overall, the training prepared me for my volunteer experience. Overall, my tax site provided the comfort, privacy, and convenience needed for tax preparation services. Overall, I enjoyed working at my VITA site. Overall, I felt like client information was kept secure and confidential. Overall, I am satisfied with this year’s VITA experience.