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Volunteer Experience Post-Survey

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					                                                    Volunteer Experience Post-Survey
                                            Catholic Community Services of Southern Arizona


                                        How would describe your volunteer training experience?

                                                             Completely   Somewhat     Neither     Somewhat   Completely
                                                             Agree        Agree        Agree nor   Disagree   Disagree
                                                                                       Disagree

The training site was easy to locate.

The training software was easy to navigate.
Volunteer instructors were knowledgeable about tax
law.
Volunteer instructors were knowledgeable about tax
software.
My instructor provided information in a way that was
easy to understand
My instructor made my training experience a positive
one.
I was able to practice using the software during the
training.
I felt like I had a better understanding of tax law at the
completion of the training.
I felt like I could navigate the tax software at the
completion of the training.
Other (Please specify)
                                     Which of the following resources were helpful to you?

                                                       Very          Somewhat      Neither      Somewhat    Completely
                                                       Helpful       Helpful       helpful or   Unhelpful   Unhelpful
                                                                                   unhelpful
IRS Publication 17
IRS Publication 4012 (Spiral Notebook)
IRS Student Manual
Volunteer Alerts
VITA Site Alerts
IRS Publication 1084- Site Coordinator Manual
IRS Publication 3189- Electronic Originator Manual
My Site Coordinator
Other VITA Volunteers
IRS Website
VITA hotline
Tax Software Hotline
Staff support not at the VITA site
Other (Please specify)
                                        How would you describe your VITA site experience?

                                                             Completely   Somewhat   Neither     Somewhat   Completely
                                                             Agree        Agree      Agree nor   Disagree   Disagree
                                                                                     Disagree

My site was easy to locate.
The software and computer equipment provided was
adequate for tax preparation needs.
My site provided enough privacy for me to prepare
clients’ returns confidentially.

My site coordinator provided the help I needed.
There were enough tax preparers at our site to handle the
site’s needs.
My site had sufficient supplies to prepare taxes
efficiently (such as staplers, paper, toner, intake forms,
etc).
                                     How would you rate your volunteer experience this year?

                                                          Completely      Somewhat      Neither        Somewhat          Completely
                                                          Agree           Agree         Agree nor      Disagree          Disagree
                                                                                        Disagree
The site coordinator was friendly.
I felt welcome at my site.
My VITA experience was positive.
I feel like I made a difference to the people I helped.
I feel like this service made a difference to the
community.
I will likely volunteer next year.
Please comment on anything that would improve your
volunteer experience or anything that made you
volunteer experience particularly valuable this year.

Please indicate which additional services would be useful to offer at VITA sites.

□ Financial Education                                                  □ Financial Counseling (such as investing or credit repair)
□ Free Checking/ Savings Accounts                                      □ Benefits Screening (such as food stamps, etc)
□ Free Credit Report                                                   □ Alternative Refund Anticipation Loan Products
□ Prepaid Debit Cards for direct deposit                               □ Community Referrals
□ Savings Bonds
                          How many times did you discuss asset development opportunities with tax clients?

                                                    Did not Discuss    Discussed     Discussed      Discussed   Discussed
                                                                       Rarely        Occasionally   Usually     Almost Always

Financial Education Workshops
Financial Counseling (such as investing or credit
repair)
Banking Opportunities (such as opening bank
accounts)
Using part of one’s refund to purchase savings
bonds
Providing referral information for community
resources

Benefits screening (such as food stamps, etc)
                                                Please rate your overall experience this year.

                                                          Completely        Somewhat      Neither Agree   Somewhat   Completely
                                                          Agree             Agree         nor Disagree    Disagree   Disagree

Overall, the training supplies were useful.
Overall, the training prepared me for my volunteer
experience.
Overall, my tax site provided the comfort, privacy,
and convenience needed for tax preparation services.

Overall, I enjoyed working at my VITA site.

Overall, I felt like client information was kept secure
and confidential.
Overall, I am satisfied with this year’s VITA
experience.

				
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