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BCBS Customer Service Directory - Blue Cross Blue Shield Customer

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					 Blue Cross Blue Shield Customer Service Directory
 We are committed to providing you with excellent customer service. When you have a
 question or need help, you can call a knowledgeable customer service representative or
 go to one of the Web sites listed below.

 Where to Call or Write for Customer Service:
 When writing or calling, please provide your contract number from your Blue Cross Blue
 Shield ID card.

 Telephone inquiries:                                                                                        866-753-8120

 Note: You can get information about your coverage 24 hours a day through our
 interactive voice response system by calling the telephone inquiry phone number. See
 the “General Information” section of this handbook for more information about the IVR
 system.

 Written inquires:                                                           Blue Cross Blue Shield of Michigan
                                                                              National Customer Service Center
                                                                                                 Mail Code B455
                                                                                          600 E. Lafayette Blvd.
                                                                                         Detroit, MI 48226-2998

 If you suspect fraud, call our fraud hotline:                                                               800-482-3787

 Write to the Anti-fraud unit:                                                         Anti-fraud unit Web site:
                                                                             Anti-Fraud Unit — Mail Code B759
                                                                            Blue Cross Blue Shield of Michigan
                                                                                         600 E. Lafayette Blvd.
                                                                                               Detroit, MI 48226
                                                                           bcbsm.com/home/health_care_fraud
 Network Provider Locator:
 800-810-BLUE (2583)                                                                                              bcbs.com

 Web Site Address:                                       Blue Cross Blue Shield of Michigan: bcbsm.com

 Member Self Service
 This feature allows you to check on a claim you sent to us, get up to date information on
 your deductibles and out of pocket expenses, view or print EOBs or order a Blue Cross
 and Blue Shield (“BCBS”) ID card. You can also see the personalized resources that
 BlueHealthConnection® offers.



Blue Cross Blue Shield of Michigan is a nonprofit corporation and independent licensee of the Blue Cross and Blue Shield Association.
 Visit my health care benefits                                                                                 bcbsm.com

 BlueHealthConnection®
 Your benefits include BlueHealthConnection, our personalized program designed to
 help you learn as much as you can about your health. When you have the health
 information you need, you can make better decisions, which will help you wherever you
 are.

 BlueHealthConnection provides you with educational resources to help you understand
 and manage a disease and interactive Web resources where you can learn about your
 health and how to improve it.

 Call 24 hours a day:                                                                            800-775-BLUE (2583)
 Or visit the BlueHealthConnection Web site:                                                             bcbsm.com

 Decision Support Resources
 Using Healthcare AdvisorTM, you can access a suite of Web-based resources designed
 to help you make more informed decisions about your health care. You can research
 doctors and hospitals, find the cost of common health care services, compare drug
 treatment options and much more.

 To access Healthcare AdvisorTM, go to:                                                                        bcbsm.com

 Coverage AdvisorTM is designed to help you find the type of health care plan that best
 fits your lifestyle.

 To access Coverage Advisor, go to:                                                                            bcbsm.com

 For more information on any of these resources, see the section “Making the Most of
 Your Health Care Plan.”




Blue Cross Blue Shield of Michigan is a nonprofit corporation and independent licensee of the Blue Cross and Blue Shield Association.

				
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