Blue Cross Blue Shield Customer Service Directory We are committed to providing you with excellent customer service. When you have a question or need help, you can call a knowledgeable customer service representative or go to one of the Web sites listed below. Where to Call or Write for Customer Service: When writing or calling, please provide your contract number from your Blue Cross Blue Shield ID card. Telephone inquiries: 866-753-8120 Note: You can get information about your coverage 24 hours a day through our interactive voice response system by calling the telephone inquiry phone number. See the “General Information” section of this handbook for more information about the IVR system. Written inquires: Blue Cross Blue Shield of Michigan National Customer Service Center Mail Code B455 600 E. Lafayette Blvd. Detroit, MI 48226-2998 If you suspect fraud, call our fraud hotline: 800-482-3787 Write to the Anti-fraud unit: Anti-fraud unit Web site: Anti-Fraud Unit — Mail Code B759 Blue Cross Blue Shield of Michigan 600 E. Lafayette Blvd. Detroit, MI 48226 bcbsm.com/home/health_care_fraud Network Provider Locator: 800-810-BLUE (2583) bcbs.com Web Site Address: Blue Cross Blue Shield of Michigan: bcbsm.com Member Self Service This feature allows you to check on a claim you sent to us, get up to date information on your deductibles and out of pocket expenses, view or print EOBs or order a Blue Cross and Blue Shield (“BCBS”) ID card. You can also see the personalized resources that BlueHealthConnection® offers. Blue Cross Blue Shield of Michigan is a nonprofit corporation and independent licensee of the Blue Cross and Blue Shield Association. Visit my health care benefits bcbsm.com BlueHealthConnection® Your benefits include BlueHealthConnection, our personalized program designed to help you learn as much as you can about your health. When you have the health information you need, you can make better decisions, which will help you wherever you are. BlueHealthConnection provides you with educational resources to help you understand and manage a disease and interactive Web resources where you can learn about your health and how to improve it. Call 24 hours a day: 800-775-BLUE (2583) Or visit the BlueHealthConnection Web site: bcbsm.com Decision Support Resources Using Healthcare AdvisorTM, you can access a suite of Web-based resources designed to help you make more informed decisions about your health care. You can research doctors and hospitals, find the cost of common health care services, compare drug treatment options and much more. To access Healthcare AdvisorTM, go to: bcbsm.com Coverage AdvisorTM is designed to help you find the type of health care plan that best fits your lifestyle. To access Coverage Advisor, go to: bcbsm.com For more information on any of these resources, see the section “Making the Most of Your Health Care Plan.” Blue Cross Blue Shield of Michigan is a nonprofit corporation and independent licensee of the Blue Cross and Blue Shield Association.