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Cancellation & Optional Travel Insurance
Cancellations & Refund Policy
Because the operation of international tours requires extensive long-term planning, costs are incurred long Optional Travel Protection Plan
before the actual departures. Many of CHA’s suppliers require non-refundable deposits in order to secure
CHA is proud to offer its travelers this specially-designed
CHA’s low rates. With this in mind, CHA has created the following Tour Cancellation and Refund Policy. Please
optional Travel Protection Plan which features a wide
read it carefully prior to enrolling.
range of coverages and assistance services.
How to Cancel Your Tour This extensive, affordably-priced package will provide you
Cancellations must be submitted in writing by the participant (parent/guardian if he/she is a minor) and with peace of mind in the event of an emergency, sickness
cannot be accepted in a telephone conversation. We will process cancellations only upon receipt of a can- or other unexpected situation.
cellation letter, fax or e-mail, and the return of an airline ticket if one has been sent. Cancellation refunds will
CHA strongly recommends that you take advantage of the
be made in the participant’s name according to the chart below. A release of claims must be signed prior to
optional coverage outlined here to ensure additional peace
the refund being sent. (On custom tours and tours with cruises, supplier penalties may be greater than those
of mind before your travel and while on your tour.
listed; and CHA reserves the right to assess additional cancellation fees.)
When cancelling with replacement, the replacement participant’s enrollment form must be submitted in the Schedule of Coverages: Maximum Benefit:
same envelope as the notification letter of cancellation. Written notification that one enrollment is intended
as a replacement for the cancelling participant must be included in the same envelope. Replacements less • Pre-Departure Trip Cancellation Up To Trip Cost
than 110 days prior to departure are treated as late enrollments and late fees will apply. Refunds for cancella- • Post-Departure Trip Interruption Up To Trip Cost
tion with replacement will be made according to the guidelines listed below.
• Termination of Employment Up to Trip Cost
Refunds • Accidental Death & Dismemberment $25,000
Refunds, including those for overpayments, will be issued only upon written request in a letter, by fax or
by e-mail. Cancellation dates referred to in the chart below pertain to the postmark date or date stamp of
• Travel Delay (12 hours or more) $150 per day/
$750 maximum
your cancellation notice to CHA.
Please note that the inability of a participant to obtain the necessary travel documentation prior to de- Medical Expense/Emergency Assistance:
parture does not constitute grounds for cancellation with a full refund. The cancellation fees shown be- • Accident & Sickness Medical Expenses $50,000
low will apply.
• Emergency Medical Evacuation $250,000
• Repatriation of Remains Included
Cancellation Date Standard Cancellation Cancellation with • One Call 24-Hour Assistance Service Included
Replacement
Baggage Protection:
• Baggage and Personal Effects $1,000
140 days or more Full refund less CHA’s $95 non- Full refund less CHA’s $95 non-
prior to departure refundable Registration Fee & refundable Registration Fee • Baggage Delay $250
$185 Cancellation Fee
Special Coverage Highlights include:
Trip Cancellation Coverage for a Terrorist Act
139 to 109 days Full refund less CHA’s $95 non- Full refund less CHA’s $95 non-
No Exclusion for Pre-Existing Medical Conditions
prior to departure refundable Registration Fee & refundable Registration Fee &
$295 Cancellation Fee $195 Cancellation Fee Trip Cancellation for Involuntary Termination
of Employment
One Call 24-Hour Worldwide Travel Network
108 to 85 days Full refund less CHA’s $95 non- Full refund less CHA’s $95 non-
prior to departure refundable Registration Fee & refundable Registration Fee &
All-Inclusive Price for Above Coverage:
$495 Cancellation Fee $345 Cancellation Fee
Tours Up to 10 Days $109 per insured
Tours 11 days or longer $119 per insured
84 to 55 days Full refund less 50% of total fees CHA no longer will accept replace-
prior to departure & CHA’s $95 non-refundable ments at this time; standard can- Important:
Registration Fee cellation refund policy will apply. CHA highly recommends that our travelers purchase
this optional insurance coverage as soon as possible
but no later than with the participant’s final payment.
54 to 35 days Full refund less 75% of total fees CHA no longer will accept replace- Insurance premiums are non-refundable.
prior to departure & CHA’s $95 non-refundable ments at this time; standard can-
Registration Fee cellation refund policy will apply. This is a brief description of the plan. For further
information, refer to the Travel Insurance Certificate
which fully details the coverages, provisions, limitations
and exclusions of the insurance offered and is available
34 days or less No refund will be made. to you, upon request, at any time, by contacting CHA.
CHA no longer will accept replace-
prior to departure ments at this time; standard can- This Plan is underwritten by: United States Fire Insurance
cellation refund policy will apply. Company and administered by Trip Mate*, 9225 Ward
Parkway, Suite 200, Kansas City, MO 64114. (* In CA, dba
Trip Mate Insurance Agency.) Telephone: 1-800-888-7292.
Plan Number: 413C
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